You are on page 1of 23

© Zapp! English eBook by http://ingles.

fm
1
Unit 2.9 - People, Companies & Departments // Zapp! English Vocabulario de Trabajo - by Inglés.fm
I
n
g
l
é
s
.
f
m




Vocabulary for Work / Level 2
Unit 9 - People, Companies & Departments




Sobre este eBook
Este eBook se usa junto con el audio que se puede descargar en Inglés.fm. Si tiene
comentarios, preguntas o sugerencias visite nuestra página web: valoramos mucho su
opinión. ¡Buena suerte! Katie y Tom

© Zapp! English eBook by http://ingles.fm
2
Unit 2.9 - People, Companies & Departments // Zapp! English Vocabulario de Trabajo - by Inglés.fm
I
n
g
l
é
s
.
f
m

Introduction
In this unit you’re going to learn the names for people, company types and departments in
companies and organisations. Here we go.

Vocabulary and Listening 1
In the first part of the unit we’re going to study companies and departments. Listen to me talking to
Keith. I’m describing different areas that companies can be part of, and then company
departments, and Keith is guessing. See if you can guess too.

KATIE: OK Keith, are you ready to guess some words?
KEITH: Yes I am. I’m excited.
KATIE: (laughter) Well they’re all about…erm…areas of work, what a company can…be in, if you
like.
KEITH: OK.
KATIE: So…the first one is maybe a good example. If you’re a company that sells products…we
would say you are in…or this company is in…
KEITH: You would say, they’re in the retail sector.
KATIE: Yes.
KEITH: So…retail is companies that sell things like shops and supermarkets.
KATIE: Yeah. Absolutely.
KEITH: And even internet companies that sell things….
KATIE: Mmm.
KEITH: …like Amazon is a retail…
KATIE: Yeah.
KEITH: …company.
KATIE: Yeah. So they’re an online retailer aren’t they?
KEITH: Indeed they are, an online retailer.

© Zapp! English eBook by http://ingles.fm
3
Unit 2.9 - People, Companies & Departments // Zapp! English Vocabulario de Trabajo - by Inglés.fm
I
n
g
l
é
s
.
f
m

KATIE: Mmm hmm. OK. Right so that’s the first one. Erm…what about…erm…maybe not a private
company but if…if a family or a small company I suppose, are in farming or…raising animals or
growing crops, what’s this?
KEITH: That’s called agriculture.
KATIE: Yes.
KEITH: Agriculture. It’s a, very important industry, because without agriculture we’d have no food.
KATIE: Absolutely.
KEITH: We’d have no food and that’s the best thing in life. Erm…where I grew up there was a lot of
agriculture. And so I…often got to go on farms and chase cows about…
KATIE: (laughter)
KEITH: …and, milk cows, that was lots of fun. But I don’t think I’d like to work in agriculture for a
living.
KATIE: No I think it’s very hard work.
KEITH: Very early mornings, very long days.
KATIE: Yes. OK. And…this is another erm…quite physical…job or area for work, I suppose.
Erm…building. Building things, making buildings, making structures.
KEITH: OK I think that’s called construction.
KATIE: Yeah.
KEITH: Construction. That’s a good word, because it helps you remember it, because you construct
things, you build things…and you work in the construction industry. Lots and lots of jobs in the
construction industry.
KATIE: Yeah although…
KEITH: Different types of jobs.
KATIE: Mmm. Although I think there are less jobs in the construction industry now because…
KEITH: Nobody’s building anything.
KATIE: Yeah, no-one’s building anything.
KEITH: Nobody’s building anything.
KATIE: Because no-one’s got any money.
KEITH: No.

© Zapp! English eBook by http://ingles.fm
4
Unit 2.9 - People, Companies & Departments // Zapp! English Vocabulario de Trabajo - by Inglés.fm
I
n
g
l
é
s
.
f
m

KATIE: That’s another depressing one, OK next.
KEITH: OK.
KATIE: Well this is again similar…erm…but not, building things, making things. Making products
and…could be anything.
KEITH: OK. Is that design?
KATIE: I suppose you would have to design them before you can make them.
KEITH: Ah I see what you mean, you mean manufacturing.
KATIE: I do yes.
KEITH: Yes that’s making things, manufacturing. There’s a lot of manufacturing industry in China.
KATIE: Mmm.
KEITH: But not so much here. Not anymore.
KATIE: Absolutely, I think China’s manufacturing industry is growing and ours is getting smaller.
KEITH: Yes, but it’s very nice of the Chinese to make all the things we need for us.
KATIE: It is.
KEITH: It’s very nice of them.
KATIE: OK, moving on now. This is erm…I think of it as an American…expression, but… I think we
use it here as well.
KEITH: Mmm hmm.
KATIE: Erm…if you’re in the business of buying and selling land.
KEITH: Mmm hmm.
KATIE: Erm…or houses, or buildings. What’s this whole area called?
KEITH: OK there’s a couple of names for this. Er, sometimes people call it property.
KATIE: Mmm hmm.
KEITH: And in America, they call it real estate.
KATIE: Yeah.
KEITH: Real estate.
KATIE: Yes.

© Zapp! English eBook by http://ingles.fm
5
Unit 2.9 - People, Companies & Departments // Zapp! English Vocabulario de Trabajo - by Inglés.fm
I
n
g
l
é
s
.
f
m

KEITH: Yeah.
KATIE: Yeah. That’s the one I was thinking of, but I think you could use all of those…
KEITH: Yeah.
KATIE: …to talk about.
KEITH: In England we often…we buy property from estate agents…and in America do they buy
them from real estate agents?
KATIE: Yeah. They do.
KEITH: Real estate agents.
KATIE: Yes. Yeah.
KEITH: But they call everything…all property, that’s for sale real estate in America.
KATIE: Yes. Yeah. Yeah. OK we have got…one…two left.
KEITH: Mmm hmm.
KATIE: Food. Erm, now this could be a few things really…
KEITH: Mmm hmm.
KATIE: …but if we think about erm…the production and supply of food.
KEITH: Mmm hmm. Erm…we’re not talking about…hospitality…are we talking about catering?
KATIE: Yes.
KEITH: Catering.
KATIE: Although they’re very close aren’t they?
KEITH: They are close. Catering is…in the kitchen, where you’re making the food. Er…cooking it and
cleaning the plates and…delivering the food and then hospitality is more the service of food but it
can also include, places to stay so…
KATIE: Yeah.
KEITH: …hotels and restaurants and bars.
KATIE: Yes.
KEITH: Pubs to drink in.
KATIE: Yeah.

© Zapp! English eBook by http://ingles.fm
6
Unit 2.9 - People, Companies & Departments // Zapp! English Vocabulario de Trabajo - by Inglés.fm
I
n
g
l
é
s
.
f
m

KEITH: But ca…I think catering is the one you’re looking for.
KATIE: Yes. I think both of those are quite useful. Yeah, and...and sometimes you hear them
together; catering and hospitality.
KEITH: Yeah.
KATIE: Mmm hmm. And the last one…is…some parts of this are the same as hospitality I guess.
KEITH: Mmm hmm.
KATIE: But…if…if I go to…erm…another place because I want to see it, because it’s nice or it’s
beautiful, or it’s new or whatever. What am I?
KEITH: You’re a tourist.
KATIE: Yeah. So…
KEITH: So there’s a tourism industry.
KATIE: Mmm hmm.
KEITH: Er…erm…and that includes lots of different things so…hotels…erm...
restaurants…erm…visitor attractions.
KATIE: Mmm hmm. Yeah.
KEITH: So in London there’s lots of visitor attractions. Like Buckingham Palace, is a tourist
attraction.
KATIE: Mmm hmm.
KEITH: And people make money from selling si…things as simple as postcards, and coffee to
tourists…
KATIE: Mmm.
KEITH: So all of that depends often on the tourist sector.
KATIE: Yes. Absolutely. And I think sometimes, grouped together with that a little bit we have…the
leisure industry.
KEITH: Yeah. The leisure industry. Which can include…maybe things like gyms.
KATIE: Mmm hmm. Yeah.
KEITH: Gymnasiums and swimming pools and…running tracks. I don’t think any of that is very
leisurely though… (laughter)
KATIE: Me neither. (laughter)

© Zapp! English eBook by http://ingles.fm
7
Unit 2.9 - People, Companies & Departments // Zapp! English Vocabulario de Trabajo - by Inglés.fm
I
n
g
l
é
s
.
f
m

Vocabulary and Pronunciation 1
OK, what can you remember? See if you know the word and then listen and repeat after the beep.

First let’s try and remember the different areas a company can be in. Which one is about selling
things?
retail
retail I work in retail. Retail sales are down this month.

What was the word that means work in farming?
agriculture
agriculture Agriculture is the main source of income in some countries.

Which area is about money?
financial services
financial services His brother works in financial services.

Which area is about making sure everybody knows your company and trying to make people buy
your products?
marketing
marketing Advertising is an important part of marketing.

Which word describes the area of building things?
construction
construction He got a job in the construction industry.

Which area is about providing food and drink?

© Zapp! English eBook by http://ingles.fm
8
Unit 2.9 - People, Companies & Departments // Zapp! English Vocabulario de Trabajo - by Inglés.fm
I
n
g
l
é
s
.
f
m

catering
catering Catering can be very profitable.

Which area is about buying and selling land and buildings?
real estate
real estate The real estate industry made a lot of money this year.

Vocabulary and Listening 2
In the next conversation I’m talking to Fran and Christine about the different departments we find
in companies. How many can you hear?

KATIE: OK, well…it’s quite difficult to talk about these, because these are…big areas…but then…a
retail company…within, the company…they…will also have, departments.
CHRISTINE: Yeah.
KATIE: Won’t they?
FRAN: Yes.
KATIE: So…it’s possible, that a retail, company, will have…an IT department. An information
technology department.
CHRISTINE: Mmm.
FRAN: And, yes…
KATIE: Well let’s think about those departments now. So…IT…information technology is one.
CHRISTINE: You’d need a…you'd definitely need a…a buying department…
KATIE: Mmm.
CHRISTINE: …a purchasing department.
KATIE: Yeah.
CHRISTINE: And maybe a sales department.
KATIE: Yes.

© Zapp! English eBook by http://ingles.fm
9
Unit 2.9 - People, Companies & Departments // Zapp! English Vocabulario de Trabajo - by Inglés.fm
I
n
g
l
é
s
.
f
m

CHRISTINE: So there are two different departments there.
KATIE: Yeah. Absolutely. And when you’re in sales…
CHRISTINE: Yeah.
KATIE: …and retail…erm…what department is involved with trying to increase sales? How do you
get people to buy your product?
CHRISTINE: Advertising department.
KATIE: What’s part of…what advertising could…we could say that’s part of the…
FRAN: Promotion?
KATIE: I would say advertising and promotion would both be part of maybe the marketing…
CHRISTINE: The marketing…
KATIE: …department.
CHRISTINE: …department yeah. Yes it’s marketing, now you’ve said it, it’s definitely marketing.
KATIE: So we’ve had, marketing, sales, production…
CHRISTINE: Yeah.
KATIE: …and IT.
CHRISTINE: And then you would also, if it’s a very big company, you would have a human
resources company.
KATIE: Yeah. Department yes.
CHRISTINE: Or, what used to be…personnel.
KATIE: Yeah. What do…what are they involved with? What does human resources do?
CHRISTINE: Well I think they…they’re there really to kind of look after, the staff…
KATIE: Yeah.
CHRISTINE: …of the company, they make sure that the, salaries and wages are paid, they make
sure that er…er contributions are made to the…government…
KATIE: Yeah.
CHRISTINE: …for tax purposes. They make sure that pensions…are set out and, generally they’re
there for the well-being of…both the employer and the employees.
KATIE: Yeah.

© Zapp! English eBook by http://ingles.fm
10
Unit 2.9 - People, Companies & Departments // Zapp! English Vocabulario de Trabajo - by Inglés.fm
I
n
g
l
é
s
.
f
m

FRAN: Yes. Because there’s disciplinary as well.
CHRISTINE: Yeah. Absolutely.
FRAN: Not always…
CHRISTINE: Yeah.
FRAN: …for the benefit of the workers.
KATIE: Yeah.
FRAN: It’s often, I think, the benefits are for, management…that everything should…going
smoothly on their behalf.
KATIE: Yeah.
CHRISTINE: Yeah.
FRAN: But then…
KATIE: So human resources for…all the humans in the company I guess. Training, they often do
training.
CHRISTINE: They do yeah. Training programmes.
FRAN: Yeah. Yeah.
KATIE: OK…erm…and so what department would deal with all the money?
FRAN: Accountancy.
CHRISTINE: Finance.
KATIE: Yeah.
CHRISTINE: Fi…it…it would be accountancy but it would come under the finance department.
KATIE: I think it would. Yeah. So anything to do with money, like accounts, like…payroll, I suppose
may be part of, finance. And there’s one last one erm…which is…the department…I’ve never
worked in a company with this department, but if you’re in erm…a company…a manufacturing
company…you’ve got to do things maybe like, transport your products. So there’s a…
CHRISTINE: Transport department.
KATIE: Yeah, and that might be part of a bigger department, called, operations.
CHRISTINE: Ahh right.
KATIE: Which is…

© Zapp! English eBook by http://ingles.fm
11
Unit 2.9 - People, Companies & Departments // Zapp! English Vocabulario de Trabajo - by Inglés.fm
I
n
g
l
é
s
.
f
m

CHRISTINE: Operations department.
KATIE: Yeah, to do with…
FRAN: Yeah I’ve…
KATIE: …all the practical things.
FRAN: I’ve worked in a compan…i…in a company that had an operations manage…manager.
And…he would be in charge of…all the operations i.e. the lorries going out.
KATIE: Mmm hmm.
FRAN: And um…doing their work.
KATIE: Mmm.
FRAN: So it’s erm…
CHRISTINE: Yeah. Making sure that the lorries were…were being…erm…had got up to date, sort
of…that they were safe to drive up to date MOTs and things like that.
KATIE: All the practical and logistical things.

Vocabulary and Pronunciation 2
Can you remember the different departments from the conversation? Try and answer the
questions then repeat after the beep.

Which department is about money?
finance
finance She works in the finance department.

The next one is the department that deals with the people who work in the company, for example
their training or any problems they have. We call it HR for short.
human resources
human resources Have you seen Sue from HR?


© Zapp! English eBook by http://ingles.fm
12
Unit 2.9 - People, Companies & Departments // Zapp! English Vocabulario de Trabajo - by Inglés.fm
I
n
g
l
é
s
.
f
m

This should be an easy one. Which department is all about selling?
sales
sales The sales department are giving a presentation at the meeting.

Which department is about making products?
production
production There were some problems in production.

What’s the name of the department which deals with how the whole company works and might
include transport?
operations
operations She’s head of operations.

Which department knows a lot about computers and is called IT for short?
information technology
IT I’m in the IT department.

Vocabulary and Listening 3
Now you’re going to hear a conversation all about people in the workplace and what we call them.
I’m going to describe them and Tess will guess. See if you can guess too.

KATIE: OK so let’s see…how many of these erm…words, that I’m describing…you can guess.
TESS: Right.
KATIE: Are you ready?
TESS: Yeah, ready.
KATIE: OK. I’ve got…lots of words and they’re all about erm…people…in work. So what…what do
you call the people you work with?

© Zapp! English eBook by http://ingles.fm
13
Unit 2.9 - People, Companies & Departments // Zapp! English Vocabulario de Trabajo - by Inglés.fm
I
n
g
l
é
s
.
f
m

TESS: Erm…the people I work with are colleagues.
KATIE: Yes.
TESS: So…yeah colleagues are the staff around you, the…the people you work with. Erm, but it’s a
for…it’s a formal term.
KATIE: Yes.
TESS: Colleague.
KATIE: Yes.
TESS: You put it on paper…or if you’re introducing someone to be polite.
KATIE: Mmm hmmm, yeah, This is my colleague.
TESS: Yeah.
KATIE: So that’s the word I wanted, you also said another word that I was going to describe.
TESS: Mmm.
KATIE: Which was staff.
TESS: Yeah.
KATIE: So the staff are the people who work for an organisation aren’t they?
TESS: Yeah. So staff are the employees or employer if it’s the boss. The manager. But
erm…y…er…yeah apparently you wouldn’t…you would always refer to them as a manager, and the
boss maybe if you were talking…
KATIE: About them.
TESS: …with your friends. Yeah that’s it. (laughter)
KATIE: Great. So you’ve used quite a few words there actually. That I was going to describe, so
we’ve had colleague, staff, employee…erm…boss, employer. Erm…what’s another word for…the
person who is maybe above you…and, especially…they’re there to check, that, something you do is
correct?
TESS: Supervisor.
KATIE: Yeah. Yeah. What…what kind of job…might have a supervisor?
TESS: Erm…telephone…
KATIE: Mmm.

© Zapp! English eBook by http://ingles.fm
14
Unit 2.9 - People, Companies & Departments // Zapp! English Vocabulario de Trabajo - by Inglés.fm
I
n
g
l
é
s
.
f
m

TESS: …advice, they’re often supervised…they’re checking on calls, they’re checking…for quality
control often.
KATIE: Yeah.
TESS: Or sup…supervisor’s normally, it’s normally a checking role, they’ve got to the point where
they’re just making sure that everybody does…the job to that standard.
KATIE: Exactly. Perfect. OK and there’s one more word, in this little group. Erm…when you’re
learning how to do a job…erm…you could go to, university and you could do qualifications…
TESS: Mmm.
KATIE: …erm, or you could go to college and do training courses. But you could also, do your
training…on the job.
TESS: Yeah. There’s two words I’m thinking of…
KATIE: OK go for it.
TESS: …one being apprentice…
KATIE: Yes.
TESS: …and the other being, yeah trainee.
KATIE: Yeah. Oh that’s another…
TESS: So you could be a trainee apprentice.
KATIE: Yeah. That’s another good word.
TESS: Erm…which is…yeah so you’re…below…well you’re not offic…officially below, but I guess you
do get a low…lower wage…
KATIE: Mmm.
TESS: …and you’re learning aren’t you? Somebody on the job.
KATIE: Yeah definitely. OK. Perfect. Now we’re going up the ladder a little bit. Erm…so, if you work
in a…a big company…
TESS: Mmm.
KATIE: …erm…there might be different departments.
TESS: Yeah.
KATIE: Erm…What could you call the boss of each department? Or the person who’s in charge of
each department?

© Zapp! English eBook by http://ingles.fm
15
Unit 2.9 - People, Companies & Departments // Zapp! English Vocabulario de Trabajo - by Inglés.fm
I
n
g
l
é
s
.
f
m

TESS: Mmm, well…I don’t…department manager seems a bit too obvious so I’m trying to think if
there’s anything else. Erm…
KATIE: So for example if you were in charge of the marketing department…
TESS: Yeah.
KATIE: …you might be the marketing…begins with a d.
TESS: It’s not dep…deputy? It’s not that is it? Like in schools, you’ve got deputies. Erm…I can’t
think. What…
KATIE: Director.
TESS: Director. Yeah.
KATIE: Yeah. So you could be the marketing director…
TESS: Mmm.
KATIE: …or the same thing…
TESS: Yeah.
KATIE: …but a different way to say it. Would be…the…(mmm) of marketing.
TESS: Er, director of marketing.
KATIE: Yeah.
TESS: Or the…head of marketing…
KATIE: Yeah.
TESS: …and development. (laughter)
KATIE: Yeah. The head. So these are…like at the same level.
TESS: Yeah.
KATIE: The marketing director, is the same as the…head of marketing.
TESS: Oh right, yeah.
KATIE: Erm…in…I think it’s more American English…
TESS: Yeah.
KATIE: …but for the same level…
TESS: Yeah.

© Zapp! English eBook by http://ingles.fm
16
Unit 2.9 - People, Companies & Departments // Zapp! English Vocabulario de Trabajo - by Inglés.fm
I
n
g
l
é
s
.
f
m

KATIE: …erm…do you know what they say?
TESS: Mmm…no.
KATIE: Vice President.
TESS: Ahh.
KATIE: So you could be the Vice President, or the, VP…of marketing. Yeah. And then…if we were to
go…erm…to the very top…erm of er…a private company, what’s the person at the very top called?
TESS: Chief Executive.
KATIE: Yes. And often we say Chief Executive Officer…
TESS: Yeah.
KATIE: …and then we shorten it to the letters.
TESS: Er, not Chief Exec, or do you mean of the…just C…like literally down to the letters?
KATIE: Yeah.
TESS: Chief Executive Officer…CEO.
KATIE: Yeah. Exactly. Yeah. So you could be the Chief Exec. That’s one, short way to say it, or you
could be the…
TESS: The CEO of…erm…Pizza Hut…
KATIE: Yeah. Exactly. So, top job.
TESS: Mmm hmm.
KATIE: Let’s go down a bit again. And the last one, we had Marketing Director, for example, who
was…or Head of Marketing who was…erm…at the top of a department…but then…under them…
TESS: Yeah.
KATIE: …you might have…erm…some more job titles.
TESS: Yeah.
KATIE: You’ve said one of these. So if we…if we’re still thinking about marketing, for example…
TESS: Yeah.
KATIE: …you’d have…Head of Marketing…and then the…probably we’d say something like the
Marketing Manager.
TESS: Yeah.

© Zapp! English eBook by http://ingles.fm
17
Unit 2.9 - People, Companies & Departments // Zapp! English Vocabulario de Trabajo - by Inglés.fm
I
n
g
l
é
s
.
f
m

KATIE: Or the Marketing Officer. Or the Marketing Co-ordinator. So let’s try and take it from the
top. Let’s see again, so we’ve got at the top is the…
TESS: CEO.
KATIE: Yeah.
TESS: Or Chief Executive.
KATIE: Yeah.
TESS: Next one down being…director of…something…
KATIE: Yeah, or…
TESS: …or head of…Yeah.
KATIE: Yeah. Or the American one was…
TESS: Vice President.
KATIE: Ooh you’ve got a good memory. (laughter)
TESS: But then the next one…I can’t remember that one.
KATIE: Manager.
TESS: Oh right, just yeah, straight down to manager, and then…right right down to the bottom
of…just general staff, I suppose we were saying, yeah.
KATIE: Yep. Yeah. Perfect. Well I have to say, I’ve always, only ever been…a…common, usual
employee.
TESS: Yeah. (laughter)

Vocabulary and Pronunciation 3
And so now it’s time to check the second group of words. Are you ready? Answer the questions,
repeat after the beep.

Which words did you hear to describe people you work with?
co-workers or colleagues
co-workers I get on very well with my co-workers.

© Zapp! English eBook by http://ingles.fm
18
Unit 2.9 - People, Companies & Departments // Zapp! English Vocabulario de Trabajo - by Inglés.fm
I
n
g
l
é
s
.
f
m

colleagues I share an office with two of my colleagues.

What are two words for people who work at a particular place or for a particular company?
staff or employees
employees All employees have to wear a safety hat.
staff They have one hundred and fifty staff.
Don’t forget staff is uncountable, you can’t say staffs.

If I am a member of staff and you are above me, what are you? My…
boss
This one is the informal word.
boss
Which word is similar to boss, but this person is just above you and maybe checks your work.
supervisor
supervisor She’s having problems with her supervisor.

You are the employee, so your boss or company is your…
employer
employer Employers are responsible for safety in the workplace.

And what do we call people who are doing their training while they work? They usually don’t get
paid much money, but they learn important skills while they work. It’s usually related to physical
jobs.
an apprentice
And the position they get, what they’re doing, is called an apprenticeship.
He decided to do an apprenticeship.
He’s an apprentice in his father’s company.

© Zapp! English eBook by http://ingles.fm
19
Unit 2.9 - People, Companies & Departments // Zapp! English Vocabulario de Trabajo - by Inglés.fm
I
n
g
l
é
s
.
f
m


OK and now let’s think about the structure of a company. Who’s at the top, who’s next and who's
next etc. So, what’s the title for the person at the very top of a company? We usually just use the
letters to make this title shorter.
CEO CEO
Chief Executive Officer Chief Executive Officer
He’s the CEO of a very large company.

Next down from CEOs who do we have? We heard similar titles.
VP (vice president) head of… director or Chief…officer
He’s the VP of Marketing.
She’s the head of Finance.
He’s the Marketing Director.
She’s the Chief Marketing Officer.

And they are the boss of people like…
officers coordinators managers
He’s the new sales manager.
She’s the sales coordinator for the north.
He’s the marketing officer.

Vocabulary and Listening 4
And finally, use all the listening skill practice and new words and phrases to listen to Alison
describing her workplace.

ALISON: I am an employee of the probation service. In the office that I work in…there are a
number of staff…with different roles. I work as part of a team…there are, nine officers in the team.

© Zapp! English eBook by http://ingles.fm
20
Unit 2.9 - People, Companies & Departments // Zapp! English Vocabulario de Trabajo - by Inglés.fm
I
n
g
l
é
s
.
f
m

Er, four admin staff, who look after us…and…over us is…our line manager…er she’s a senior
probation officer, and we are immediately answerable to her. Also in the building there are co-
workers…erm…who work in different areas. They might work in training and employment. They
might work in, taking group work…or they might work supervising community service or unpaid
work. Above us, in the same building is the…er…area chief officer. And he is responsible for the
building, overall. There are…three teams in our building…erm…all of us doing very slightly different
roles. And we have…the area officer, who works in a...a large office upstairs. And…he is supervised
by…the…whole area officer, who again, is answerable to the chief executive officer, at our head
office. We don’t see her very often, er occasionally we do, she knows many of us by our name.
And…she does make…reasonably regular visits. But the people that I work with on a day to day
basis…are my immediate colleagues.

Summary
Congratulations! You’ve done lots of good listening practice there, as well as learning some of the
most common words for people, departments and companies.

© Zapp! English eBook by http://ingles.fm
21
Unit 2.9 - People, Companies & Departments // Zapp! English Vocabulario de Trabajo - by Inglés.fm
I
n
g
l
é
s
.
f
m

Extra Materials
Exercise 1
Underline the word from each group that is different in some way to the others.
1 colleague supervisor boss
2 co-ordinator apprentice manager
3 colleague co-worker staff
4 chief officer CEO director
5 employee finance human resources

Exercise 2
Put the words below in order from the top of a company to the bottom. 1= top.
head of sales / VP of sales ( )
sales manager ( )
CEO (1)
employee ( )
apprentice ( )

Exercise 3
Complete the gap with a word from this unit.

1 Take this form to the _________ department and they will arrange payment.
2 The _______________ department are running fire safety training workshops today.
3 I think there is a problem with your software. Call the ___________ department.
4 The head of ____________ is coming today to talk to everyone about the new company structure.
5 We have so many orders that the _____________ department is going to employ more staff.

© Zapp! English eBook by http://ingles.fm
22
Unit 2.9 - People, Companies & Departments // Zapp! English Vocabulario de Trabajo - by Inglés.fm
I
n
g
l
é
s
.
f
m

Extra Materials - Answers
Exercise 1
1 colleague supervisor boss
The other two are above others, colleague is someone of any level that you work with.
2 co-ordinator apprentice manager
An apprentice is not a fully paid member of staff.
3 colleague co-worker staff
Staff means more than one person.
4 chief officer CEO director
The CEO is one step above the other two positions.
5 employee finance human resources
The other two words are the names of departments.

Exercise 2
head of sales / VP of sales (2)
sales manager (3)
CEO (1)
employee (4)
apprentice (5)

Exercise 3
1 Take this form to the finance department and they will arrange payment.
2 The human resources department are running fire safety training workshops today.
3 I think there is a problem with your software. Call the IT / information technology department.
4 The head of operations is coming today to talk to everyone about the new company structure.

© Zapp! English eBook by http://ingles.fm
23
Unit 2.9 - People, Companies & Departments // Zapp! English Vocabulario de Trabajo - by Inglés.fm
I
n
g
l
é
s
.
f
m

5 We have so many orders that the production department is going to employ more staff.