Work Skills Intern Job Description

Job Title – Work Skills Intern Created By – Carrie Miller
Location—Place Bridge Academy, 7125 Cherry Creek Drive North, Denver, CO 80224
Goodwill’s Mission –
Goodwill provides education, career development, and employment opportunities to help Coloradans in
need achieve self-sufficiency, dignity, and hope through the power of work.
General Description –
These two positions will be responsible for broad range of duties for Goodwill’s Career Connections
Center at Place Bridge Academy, which specializes in serving adult refugees and immigrants who have
multiple barriers to gaining and maintaining employment. The goal of these positions is to educate,
train, and equip program participants to become job-ready so that they can become self-sufficient. The
main responsibilities of this position include: Conducting one-on-ones with participants, assessing
participants’ needs, teaching American Workplace classes in group settings, and completing
administrative tasks. The following projects are available (but not required) depending on one’s skill
sets: Networking with partnering community organizations, conducting outreach and marketing to the
community, curriculum development, assisting with and/or teaching craft and ESL classes, evaluating
participants’ employability, referring job-ready participants to Job Developers, and more.
Essential Functions –
 Works one-on-one with refugees and immigrants to assess their needs, barriers to employment,
and develops a plan for follow-up with the Work Skills Instructor
 Helps participants update, create, and critique resumes, ensuring comprehension
 Co-teaches classes that help participants develop work skills and soft skills necessary to maintain
and sustain employment
 Provides job coaching, conducts interview prep sessions with individuals or groups
 Conducts follow-up calls with participants to re-establish interest our program, takes note of
and documents information about recent employment gained
 Connects participants with relevant community resources
 Maintains relationships and cooperates with partners, community leaders, other staff
 Acts as a positive role model, offers guidance, support, and leadership to participants
 Takes ownership and is accountable for all job responsibilities. Follows through on all
 Attends staff and program meetings as needed
Nonessential Functions – Desirable, but not required, aspects of the job.
 Co-manages the daily operations of center- answers phones, sets up appointments, welcomes and
conducts intake with participants
 Maintains client files adhering to confidentiality. Enters data into various databases
 Performs job duties in accordance with Goodwill Industries of Denver's ethics and values. Positively
promotes the organization, mission, and program of services internally and externally
 Uses effective written and verbal communication skills. Uses effective interpersonal skills and treats
everyone with dignity and respect
 Returns phone calls, e-mails, and correspondence in a timely manner
 Immediately advises supervisor of significant and unexpected problems
 Promotes and demonstrates teamwork, cooperation, and professionalism
 Completes assignments, projects, reports, and paperwork accurately and timely
 Follows and enforces all Goodwill Industries of Denver’s policies and procedures. Acts in a safe
manner at all times
 Acts as a good steward of program funds & resources
 Supports the best elements of Goodwill Industries of Denver’s corporate culture while making
culture change; open to and supportive of new ideas and process improvements of systems and
procedures to better enhance programs and the department
 Performs other duties as assigned

Knowledge, Skills and Abilities Required – The specific competencies required for
job performance.
 Possess business maturity, discretion, enthusiasm, and a positive attitude.
 Technologically literate with strong computer skills including familiarity with Microsoft Office.
 Good internet skills, including use of e-mail programs and group messaging.
 Good organizational skills and record keeping (attention to detail is critical).
 Good oral and written communication skills.
 Have a cheerful presence and people skills.
 Ability to follow directions.
 Self-starter who can work independently and ask questions.
 Willing to learn from others and try new things.

Supervisory Responsibilities – The scope of the person’s authority, including a list
of the jobs that report to the incumbent.
 None

Physical Demands and Work Environment – The physical demands and work
environment described here need to represent those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions. Working environment can include descriptions like
inside/outside, standing/sitting, noise level, etc. related to this position.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand;
walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is
occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or
move up to10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities
required by this job include close vision, distance vision, color visions, peripheral vision, depth
perception, and ability to adjust focus.
Work Environment: The noise level in the work environment can be loud at times. The work area will be
in a high traffic office area with multiple clients.

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