Anthony S.

IT Support Technician
Chicago, IL 60628
(773) 468 - 4907

Summary: A highly experienced IT Support Technician with 16 years of experience in IT work as a
consultant and analyst. Efficient problem solver and communicator. Able to work independently and
on teams to maintain and create new systems.

Seaway Bank & Trust Company, Chicago, IL 1/2008 – Present
IT Support Technician
 Installed, modified, and repaired PC hardware, such as network printers, and software, such as
Microsoft Windows Updates on workstation PCs/servers.
 Initiated the usage of Microsoft WSUS 3.0, Active Directory, Remote Desktop, VNC, Symantec
Antivirus, and TrackIT versions 8.0 and 9.0
 Assisted system users with Microsoft Office 2007, 2010, and 2013 as well as Microsoft Server 2008
and 2012
 Managed computers using Windows XP and Windows 7
 Provided technical assistance to systems users with all appropriate software

Chicago Transit Authority, Chicago, IL 11/2002 – 12/2007
Bus Operator

Marchfirst (Whittman-Hart), Chicago, IL 4/1999 – 2/2002
 Installed Sterling Gentran Server for Windows NT Server in an environment using Microsoft SQL
Server 7.0 and Windows NT Server to provide a link between Gentran and the client’s Great Plains
Dynamics System
 Created transaction maps on an IBM AS/400 using Sterling Gentran Server for the AS/400.
 Installed Harbinger Trusted Link EDI/400 on the client’s AS/400 so that verified documents were
sent and received successfully from Harbinger’s Value Added Network to the client’s JD Edwards
One World System
 Initiated the ability for the client to exchange purchase orders, invoices and shipping notices with
their trading partner

Waste Management Inc., Lombard, IL 1/1995 – 2/1999
Programmer Analyst
 Improved the accuracy of Management Productivity Reports by developing programs to use payroll
hours from a third party payroll system.
 Reduced the incidence of support desk trouble calls from 10 per week to 1 to 2 per week.
 Eliminated the need to re-key and repost payroll data and reduced the need to create manual payroll
checks by identifying payroll records with missing data.
 Enhanced a third party software package by adding an option to move historical payroll data to an
in-house system for productivity report creation.
 Allowed the user to correct and recreate productivity reports as needed.

New Resources Corp., Schaumburg, IL 4/1994 – 10/1994
Technical Consultant
 Cobol software project at Budget Car Rental

Technology Consulting Corp., Oakbrook Terrace, IL 9/1993 – 3/1994
Technical Consultant
 Cobol software project at Jockey International

Zurich American Life Insurance, Schaumburg, IL 1/1993 – 8/1993
Computer Programmer
 Wrote and modified Cobol programs with SQL

Keane Inc., Westchester, IL 2/1992 – 10/1992
 Wrote and modified Cobol programs at Motorola
 Provided technical assistance to systems users

Computronics Computer Co., Chicago, IL 1/1991 – 2/1992
Independent Consultant
 Wrote and modified Cobol programs at Supreme Life Insurance Company
 Provided technical assistance to systems users

Microsoft MCSE Certification Program 2000-2001
Kennedy King College, Chicago, IL
 Network Infrastructure Design
 Implementing and Administering Microsoft Active Directory
 Implementing Microsoft Network Infrastructure
 Implementing Microsoft Professional and Server
 Network+

Web Commerce Program 2000
DePaul University Institute for Professional Development, Chicago, IL

Microsoft Certification Program 1998-1999
Administering Microsoft Windows NT 4.0
Kennedy King College, Chicago, IL

B.S. in Information & Decision Science 1983-1986
University of Illinois, Chicago, IL

Northern IL University, DeKalb, IL 1981-1983

 Windows XP
 Windows 7
 Microsoft Server 2008 / 2012
 Active Directory