VG Karier

System Service and Maintenance
Providing world class, professional customer service is one of BV
International’shallmarks. With a large team composed of engineers, analsts and an
e!cellent technical group, our services provided on site are of the highest level.
"#ering the $est post%sales support is one of the strong areas in BV International&s
$usiness model, for we $elieve we are partners and we work together as a team with
the goal of success for our mining undertaking. We support ou completel thru the
life of the contract.
'he BV International Professional Pro(ect )anager with responsi$ilit for our mining
pro(ect understands our needs. *ighl +uali,ed engineers know thoroughl how BV
International technologies work as well as the realit of modern processes used in
mine operations and how to appl our sstem and technologies to gain the ma!imum
possi$le production increase for the enterprise.
-el on BV International professionals to help ou with our da%to%da pro$lems and
with the operational performance optimi.ation in our mine.
With the purchase of VG Karier sstem ou get /0 monthsfree support services and
sstem maintenance, including1
• 2nswering the customers’ +uestions either $ phone or $ e%mail
• 2ccess to special service W3B%application
• 4oftware updates and new software versions produced during the technical
support period
BV International can provide additional enhanced services for the pro(ect as follows1
• 0567 multilingual phone support
• "n%site engineer or region service engineer
• 4stem audit ever month6+uarter6half ear6ear 8on%sight visit and a report
that includes recommendations for necessar changes to increase productivit9
• 4uppl of the critical sta# and services to site at short notice
• 2dditional sta# training
• Personal manager
• -egion stock with spare parts
• :eveloping of customer%speci,c software6reports
Preliminary Service Ofer
'he following /0 month annual, renewa$le 4ervice package for 8-egion9 will cost
appro!.8e!act cost to $e determined after 'echnical Pro(ect design and review9 and
includes the following1
• -egion service engineer
• -egion stock with spare parts
• 4stem audit ever half ear 8on%sight visit and a report that includes
recommendations for necessar changes to increase productivit9
• 4uppl of the critical sta# and services to site at short notice
• 2dditional sta# training
• Personal manager
• 2nswering the customers’ +uestions either $ phone or $ e%mail
• 2ccess to special service W3B%application
• 4oftware updates and new software versions produced
If the enhanced service o#ering is selected, pament is due in advance on an annual
$asis. 2lternativel, a multi%ear contract can $e arranged.