Describe a time when you've identified a difficult or complex problem at work or through your

studies. What was the situation, what was the problem, and how did you go about resolving it?
What was the outcome?
Required
S
Part of my role as a Direct Marketing Assistant involves administrative tasks such as the payment of
marketing invoices.
The marketing team receives more invoices than other team in my place of work. Before I started my role,
invoices were being paid late because of the sheer volume the marketing executives had to process. I
worked with the whole team to improve the way invoices are paid in our team.
During a team meeting I agreed to learn how to process invoices on Peoplesoft, the finance accounting
system, making me the first person outside finance proficient in utilising the system. I worked closely
with the finance assistant to ensure that I was confident in being able to take over some of his workload
so that marketing invoices could be processed faster. I also put in place a sign off system so that
invoices could be signed off by the relevant people when needed. I provided the Head of Direct Marketing
with two folders, one for urgent invoices and one for less urgent invoices and agreed that she would
check the urgent folder daily and sign off any invoices contained within. Less urgent invoices could then
be signed off every few days. I convinced the head of the team to agree this by highlighting the benefits
of the system. Instead of me being at her desk every day, waiting for several invoices to be signed off,
she could bring urgent invoices to me at a time convenient to her. I highlighted that her workload would
be streamlined whilst still ensuring that invoices were paid on time.
The result has been that invoices are no longer paid late. Furthermore, the head of my team is happy that
her time is being respected and that invoices are being signed off when needed.
Describe a time when two tasks or deadlines have conflicted. What was the situation? How did
you decide what to do? What action did you take? What was the outcome?
I currently work as a Direct Marketing Assistant. Part of my role involves typing up and circulating
meeting notes to my team by an agreed upon deadline. However, last month’s typhoon in the
Philippines meant that as a member of the Disaster Emergency Committee a period of joint
action was declared at the charity I work for. This meant that marketing activity for the typhoon
took priority over other tasks for a set period of time.
To decide what to do, I evaluated how urgent it was for the team to receive each set of notes. I
then emailed the team to ask for their feedback to ensure I was prioritising the right notes for the
team. I then emailed the team to inform them that urgent meeting notes would be received by
deadline but that other, less urgent, notes would be sent after the period of joint action.
I focused on working with the digital team to ensure the typhoon had a presence on the website
as well as working on a fundraising SMS that was intended for our current supporters. These
were the two most important fundraising tasks I was assigned. Once these typhoon related tasks
were complete, I put aside an afternoon to type up and circulate the urgent notes as agreed with
the team.
During the remaining joint period of action I focused on typhoon related activity and once the
period was over I typed up and circulated the remaining non-urgent meeting notes.
The outcome was I was able to concentrate on the urgent typhoon related activity whilst still
getting all notes to the team within a newly agreed upon timeframe. By working with my team to
assess urgency, everyone was aware of the new timeline and urgent notes were still received by
deadline.
Last week when there was a Cyclone in India, I was asked last
minute to put together the copy and images for a donation landing
page and brief in the digital team. I made that that task my main
priority as my other tasks were not as urgent and booked it into my
calendar so other members of staff knew I was working on
something urgent. I managed turn round the copy and image in one
day which meant that the landing page was up and running when
the cyclone was still at the forefront of people’s minds.


Required, Minimum length: 1, Maximum length: 4000


Eligibility Questions

Do you currently have the right to live and work in the UK? RequiredDo you currently have the right to live and
work in the UK? Required
Yes
No


If so, under what criteria? RequiredIf so, under what criteria? Required
British Citizen EU National
Tier One Visa Tier Two Visa
Require Sponsorship Student Visa


Are you willing to travel nationally as required by the role? RequiredAre you willing to travel nationally as required
by the role? Required
Yes
No


Are you prepared to relocate within the UK as necessary for your development during your first few years at UB?
RequiredAre you prepared to relocate within the UK as necessary for your development during your first few
years at UB? Required
Yes
No


Are you fluent in the English language (both written and spoken)? RequiredAre you fluent in the English
language (both written and spoken)? Required
Yes
No


Further InformationFurther Information

Have you ever been found guilty by a court or court marshall of any criminal offence which is not treated as spent
under the Rehabilitation of Offenders Act 1974, or is there a criminal case pending against you? RequiredHave
you ever been found guilty by a court or court marshall of any criminal offence which is not treated as spent
under the Rehabilitation of Offenders Act 1974, or is there a criminal case pending against you? Required
Yes
No


At United Biscuits we’re positive about disability. All candidates are guaranteed an interview if they meet the
minimum criteria for the vacancy. The Disability Discrimination Act 1995 describes disability as a physical or
mental impairment which has a substantial and long term adverse effect on your ability to carry out normal day-
to-day activities. Do you have a disability and / or a condition that gives you protection under the Disability
Discrimination Act 1995? RequiredAt United Biscuits we’re positive about disability. All candidates are
guaranteed an interview if they meet the minimum criteria for the vacancy. The Disability Discrimination Act 1995
describes disability as a physical or mental impairment which has a substantial and long term adverse effect on
your ability to carry out normal day-to-day activities. Do you have a disability and / or a condition that gives you
protection under the Disability Discrimination Act 1995? Required
Yes
No


Nationality at Birth RequiredNationality at Birth Required, Minimum length: 1, Maximum length: 4000


Present Nationality if different to abovePresent Nationality if different to above, Maximum length: 4000


DeclarationDeclaration

Thank you for completing our online application. We will evaluate your details against our graduate programme
criteria and if you are successful we will invite you to complete the following next steps:Thank you for completing
our online application. We will evaluate your details against our graduate programme criteria and if you are
successful we will invite you to complete the following next steps:


• Complete an online numerical reasoning test• Following a pass on the above test you will be invited to a
telephone interview• You may then be invited to complete a further online ability test• Following successful
completion of the telephone interview and all tests we may invite you to an interview and / or an assessment
centre.• Complete an online numerical reasoning test
• Following a pass on the above test you will be invited to a telephone interview
• You may then be invited to complete a further online ability test
• Following successful completion of the telephone interview and all tests we may invite you to an interview and /
or an assessment centre.


Please read the below declaration. Submission of your application will be deemed as agreement with the
following statements;Please read the below declaration. Submission of your application will be deemed as
agreement with the following statements;

• I declare that the information given in support of my application is, to the best of my knowledge, true and
complete. • I understand that any false or misleading statement may be sufficient cause for rejection or, if
employed, dismissal. • I understand that as part of United Biscuits pre-employment checks, I may be asked to
undertake a drugs and alcohol test, and be subject to background checks on my employment and/or education
details• I declare that the information given in support of my application is, to the best of my knowledge, true and
complete.
• I understand that any false or misleading statement may be sufficient cause for rejection or, if employed,
dismissal.
• I understand that as part of United Biscuits pre-employment checks, I may be asked to undertake a drugs and
alcohol test, and be subject to background checks on my employment and/or education details

Once you submit your application, you will receive an email confirming receipt. We want to ensure that
everyone's application is considered thoroughly, and will come back to everyone as soon as we can. It may take
a week before you have a reasponse, but you we will acknoledge your application by email within 24
hours.Thank you for applying for our graduate programme, and we wish you the best of luck.Once you submit
your application, you will receive an email confirming receipt. We want to ensure that everyone's application is
considered thoroughly, and will come back to everyone as soon as we can. It may take a week before you have a
reasponse, but you we will acknoledge your application by email within 24 hours.

Thank you for applying for our graduate programme, and we wish you the best of luck.

Describe a time when you've identified a gap in your skills or knowledge. What was the
situation? What action did you take? What was the outcome?

I graduated from university with a Law degree but decided to pursue a
career in Marketing. Upon starting my job as a Marketing Assistant I
realized I lacked knowledge of marketing theory as well as lacking
knowledge of current and future marketing trends.

To gain this knowledge I decided to self-fund the Chartered Institute of
Marketing Professional Certificate in Marketing. This course has so far
taught me about the marketing mix, how to write a marketing plan and
how to assess the marketing environment. I still have two more modules
which I begin next year, which will add to my growing knowledge of
marketing theory.

To gain knowledge on marketing trends I watch Ted Talks as well as
attending workshops and webinars on future marketing trends. For
example, I recently attended, a workshop on, ‘Social, Local and Mobile
Marketing’ as well taking part in a webinar that was focused on, ‘The
New Rules of Marketing in a Digital Age.’ I also read marketing
magazines such as ‘The Marketer’ to keep abreast of changes occurring
in the marketing industry.

The outcome has been that I now have a better foundational
understanding of what marketing is and how to succeed in engaging with
the customer. Furthermore, by actively learning about marketing trends I
am able to discuss new ways we can market our charity with my
manager.

I believe my curiosity and desire to know more is perfect for Telefonica
who are championing innovation in the digital age. I would seek to share
the knowledge I gain with my colleagues and could potentially share an
insight that shapes what Telefonica achieves. I would also be the type of
employee that stimulated discussion and encourages the sharing of
ideas which could also lead to some interesting insight being gained.