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Data Analysis of YVU Financial Services Pvt. Ltd.

(YFS)
Q1.
Feature which attract Client through YFS Pvt. Ltd No. of Respondent
(a) Interest Rate 91
(b) Loan Amount 73
(c) Faster Processing 0
(d) Brand Image of YFS 0
(e) Others 0
Total: 164
Q2.
Types of Loan which is avail by the Clients
(a) IGL- Multiple
(b) IGL- ML
(c) Emergency ML
(d) Group
(e) Group fortnightly
Total:
Q3.
Relationship status between Clients and YFS Pvt. Ltd.
(a) Less than 6 Months
(b) Less than 1 Year
(c) Less than 2 Years
(d) Less than 3 Years
(e) More than 3 years
Total:
Q4.
Clients got Information about YFS Pvt. Ltd.
(a) Friends and Family
(b) Existing clients
(c) Personal Selling
(d) Others
Total:
Q8.
Convenient Installment Plan of loan repayment process
(a) Monthly
(b) Fortnightly
(c) Weekly
(d) Daily
Total:
Q9.
Clients perception regarding the tenure period for repayment of loan
(a) Very Long
(b) Long
(c) Average
(d) Short
(e) Very Short
Total:
Q14.
Clients Image about YFS Pvt. Ltd.
(a) Interest Rate
(b) Value
(c) Employees Moral
(d) Operating Strategy
(e) Others
Total:
Q15.
Clients Suggestion or Comment regarding YFS
Delay in loan disbursement after filling up of Form
Highly motivated to work as well as developed work culture
Required higher loan amount
Required Mat
No Comment & Suggestion
Total:
No. of Respondent In Percentage
32 21.33%
0 0%
0 0%
118 78.67%
0 0%
150 100.00%
No. of Respondent In Percentage
7 4.66%
54 36%
42 28%
7 4.66%
40 26.68%
150 100.00%
No. of Respondent In Percentage
27 18%
77 51.33%
46 30.67%
0 0%
150 100%
No. of Respondent In Percentage
0 0%
3 2%
106 70.67%
41 27.33%
150 100%
No. of Respondents In Percentage
8 5.33%
74 49.33%
62 41.34%
6 4%
0 0%
150 100.00%
No. of Respondent In Percentage
59 39.33%
91 60.67%
0 0%
0 0%
0 0%
150 100.00%
No. of Respondent In Percentage
51 34%
37 24.67%
18 12%
11 7.33%
33 22%
150 100%
Q5. Opinion about the difficulty while procurement of Loan
Degree Assigned Score (a) No. of respondents (b) Total Score (a) * (b)
(a) Strongly Agree 5 5 25
(b) Agree 4 31 124
(c) Undecided 3 12 36
(d) Disagree 2 90 180
(e) Strongly Disagree 1 12 12
Total: 150 377
Q6. Opinion about fulfillment of Loan Amount
Degree Assigned Score (a) No. of respondents (b) Total Score (a) * (b)
(a) Strongly Agree 5 10 50
(b) Agree 4 36 144
(c) Undecided 3 11 33
(d) Disagree 2 83 166
(e) Strongly Disagree 1 10 10
Total: 150 403
Q7. Level of Satisfaction about the Interest rates
Degree Assigned Score (a) No. of respondents (b) Total Score (a) * (b)
(a) Highly Satisfied 5 40 200
(b) Satisfied 4 102 408
(c) Average 3 7 21
(d) Dissatisfied 2 1 2
(e) Highly Dissatisfied 1 0 0
Total: 631
Q10. Opinion about the flexibility and easiness of Equated Installment System
Degree Assigned Score (a) No. of respondents (b) Total Score (a) * (b)
(a) Strongly Agree 5 48 240
(b) Agree 4 92 368
(c) Undecided 3 7 21
(d) Disagree 2 1 2
(e) Strongly Disagree 1 2 2
Total: 150 633
Q11. Opinion about the level of satisfaction through YFS’s Officials
Degree Assigned Score (a) No. of respondents (b) Total Score (a) * (b)
(a) Highly Satisfied 5 51 255
(b) Satisfied 4 84 336
(c) Average 3 10 30
(d) Dissatisfied 2 4 8
(e) Highly Dissatisfied 1 1 1
Total: 150 630
Q12. Frequency of getting prompt sevices
Degree Assigned Score (a) No. of respondents (b) Total Score (a) * (b)
(a) Always 5 88 440
(b) Often 4 57 228
(c) Sometimes 3 3 9
(d) Rarely 2 2 4
(e) Never 1 0 0
Total: 150 681
Q13. Opinion about the overall service quality provided by YFS Pvt. Ltd.
Degree Assigned Score (a) No. of respondents (b) Total Score (a) * (b)
(a) Excellent 5 33 165
(b) Good 4 107 428
(c) Average 3 6 18
(d) Fair 2 4 8
(e) Poor 1 0 0
Total: 150 619

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