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Data Analysis for Customer

Sr
No
Sr1
No
2
3
14
25
36
4
5
6
7

Age group of
Customers
Profession
of
10-20
Customers
21-30
31-40
School
41-50students
College
51-60 students
Teachers
60 & above
Bankers/
Bank
Total
Employers
Government
employers
Retired
Others
Total

AA

%

AB

%

04 AA 11.4 AB 04
12
34.3
06
Freq
%
Freq
%
06
17.1
02
04
11.422.904
20
08
03
08
22.9
03
15
02
5.7
04
0 8.6 03
15
03
01
05
14.3
01
5
35
100%
20

20
AC
30
Freq 10%
03 1521.4
02 2014.3
50
0
100%

07

20

03

21.4

02
09
35

5.7
01
25.7 06
100 20

5
01
30
05
100 14

7.1
35.7
100

02

10

AC
03
04
02
03
01
01
14

%

21.4
28.6
14.3
21.4
7.1
7.1
100%
Tables:

Location
Aurangabad
1) Age

wise

distribution
2)

Sr
No

Gender
Preferences
to SM

Status

AA

AB

Gender

Male

Freq
15

%
Freq
42.9 08

%
40

Freq
06

%
42.9

Female

20

57.1 12

60

08

57.1

100

100 14

100

Total
35
3)Selection of supermarkets

20

Area & No of selected & Name of SM Selected
Total No of SM
Aurangabad (3/14)

AC

AA:Sapna Supermarket
AB: Spencers Supermarket
AC: Vankatesh Supermarket

Total

4) Profession of the respondents

No of respondents selected
2(HM), 25(E), 35(C)
1(HM), 26(E), 20(C)
1(HM), 23(E),14(C)
147

5 05 10.5) Liking attributes of the customers Sr No Preferences to SM AA AB AC 1.8 3.4 21 04 8.5 4. Display of items/ 08 good 5. Variety of goods 04 6. Behavior/Manners 14 of staff Total 62 6) Average expenditure at SM 22.9 08 17. Service Freq % Freq % Freq % 12 19. Waiting for billing 3.2 07 18.2 02 4.3 2.6 06 15.4 13 27.6 04 10.3 01 2.5 02 5.7 10 26.2 08 21.1 100 100 100 47 38 . Quality of goods 09 14.5 05 10.6 10 21.3 6. Discounts & offers 13 10.6 02 7.

6 13. 7000-Above 03 Total 60 5 100 46 4 100 DA for employees 1) Age wise distribution of employees 37 100 .7 04 10.7 Freq % Freq % 09 19. 100-500 Freq % 07 11.8 7. 1001-1500 08 4.3 08 17. 3001-5000 12 25 06 13 07 18. 501-1000 09 15 7 3.5 2.4 3 18.2 06 16.1 08 21.9 10 16.2 5.6 05 13. 5001-7000 11 18.3 04 8. 1501-3000 26.7 07 15.9 6.Sr No Average expenditure at SM AA AB AC 1.

7 15. 12.15 09 39 11.5 100 8.7 13 3) Motivational factors for employees( Y or N frequencies are counted for each row) Sr No 1. 10.8 7. 3.5 34.Sr No Age group of employees 20-30 31-40 41-50 50 & above Total AA Freq 12 08 03 02 25 AB % 48 32 12 08 100 Freq 10 12 03 01 26 AC % Freq 09 08 04 02 23 % 38.4 8. 7.8 17.7 3.7 100 16 03 100 26 Freq 03 02 02 02 03 02 23 % 13 8.4 7. 8. 9. 2. 4.7 32 12 46.7 8.7 100 2) Profession of the employee Sr No Profession of employees AA Freq Floor Manager 04 Supervisors 03 Cashiers 03 Comp Operators 01 Store Manager/ 02 Keeper Helpers/ 08 Workers Security guards 04 Total 25 AB AC % 16 12 12 4 8 Freq 02 04 02 01 02 % 7.7 8. 6. 11. AA(25) AB(26) Freq % Freq % Ambience Enjoying the work Appreciation Wages/ Emoluments Other benefits Compensations Objectives of SM Job security Recognition Promotions Training &Development Work load 22 20 21 22 18 16 23 20 24 23 19 14 25 17 22 20 19 14 22 21 25 20 20 16 AC(23) Freq % 22 19 21 20 18 17 22 20 19 19 17 13 . 5.

10. 11. Communication used at SM channel 3 5. Monetary management Reward Non-monetary management Reward 4 Leadership style supervisor/hr manager 3 of Clearly communicated information by supervisor/hr manager 2 For HR Manager There are four HR Managers of all selected SMs and the frequency of Y or N are counted collectively by combining AA+AB+AC . AA(25) AB(26) Freq % Freq % Satisfaction at work place AC(23) Freq % 2 26 23 2 25 21 2 25 22 2 24 23 2 23 22 2 20 21 2 26 23 2 24 23 2 25 21 2 22 22 2 23 22 20 24 21 4 2. 12. Lighting & Cleanliness 7. Duration of shift & shift allotment 3 Structural hierarchy 5 4. Supporting equipments facilities/ 6. 3. Training & re training 3 0 5 2 9.4) Employee satisfaction at the work place Sr No 1. Occupational health care 8.

Sr No Performed task by HRM YES Freq 2 of 4 Leadership Communication objectives Motivational aspects Demonstrate positive attitude Effectively lead & Manage change process Improvise the process/ Create an environment that promotes innovation. performance metrics Manage emotional 4 2 4 0 The training program 1 should be designed to focus on job 3 empowering delegations with clear objectives and completion dates responses and ask good questions to gain the right information and assure mutual understanding Communicate in a way that respects gender. challenging assignments NO % Freq % 2 0 1 2 3 2 2 2 3 1 4 0 1 3 2 2 1 3 4 0 Build effective teams 2 through the use of common goals. culture and ethnicity 0 . empowerment & process improvement Meet with direct reports on a regular basis & hold them accountable to assigned tasks and mutually agreed upon goals Provide performance feedback in a constructive & timely manner Develop employees through mutual agreed-upon development plans. age. sexual orientation.

this difference is considered to be not statistically significant.3 21.1 22.5780 By conventional criteria.9 5.3 17.4 28.4 34.71 1.4 7.6 14.Sr No 1 2 3 4 5 6 Age group of Customers 10-20 21-30 31-40 41-50 51-60 60 & above Group Group One AA 04 12 06 08 02 03 3.71 6 6 Age group of Customers 10-20 21-30 31-40 41-50 51-60 60 & above Total 04 06 02 03 04 01 % 20 30 10 15 20 5 Group Two 5. Confidence interval: .33 SD 3.51 0.75 SEM 1.7 8.1 100% Unpaired t test results P value and statistical significance: The two-tailed P value equals 0.1 7.6 Mean N % AB 04 06 02 03 04 01 20 % 20 30 10 15 20 5 100% AC 03 04 02 03 01 01 14 % 21.83 Sr No 1 2 3 4 5 6 AB 11.

4. 6. 11. 2.82 to used in = error Group One = of difference = 1. 10. 10. 21 22 3.00 SD 6. 9. 5.46 1. 11. 14 12.50 4.The 95% mean of confidence Intermediate t df standard Group Group interval One of this values minus Group Two equals difference: From -4.71 4.998 Group Two Mean 5. AA(25) Freq % Ambience Enjoying the work Appreciation Wages/ Emoluments Other benefits Compensations Objectives of SM Job security Recognition Promotions Training &Development Work load Sr No 22 20 1.5719 12 2. 18 16 23 5. Satisfaction at work place Duration of shift & shift allotment Structural hierarchy Communication channel used at SM Supporting facilities/ equipments Lighting & Cleanliness Occupational health care Training & re training Monetary Reward management Non-monetary Reward management Leadership style of supervisor/hr manager Clearly communicated information by supervisor/hr manager AA(25) Freq % 24 23 25 23 23 20 25 22 24 23 22 20 . 7. 12.71 8. 8. 7. 20 24 23 19 6. 3.55 SEM 2.25 calculations: 0. 4. 8. 2.72 7 N Motivation and satisfaction Sr No 1. 9.

Confidence The mean of 95% confidence Intermediate t df standard Group interval One of this values minus Group Two equals difference: From -5.26 calculations: 5.541 Group Group One Group Two Mean 20.83 SD 3.0005 By conventional criteria.01 1. this difference is considered to be extremely statistically significant.0002 By conventional criteria.86 to -1. this difference is considered to be extremely statistically significant.17 22.64 SEM 0.716 AB 25 17 22 20 19 14 22 21 25 20 20 16 AB 26 25 25 24 23 20 26 24 25 22 23 24 . Confidence interval: The mean of Group One minus Group Two equals -2.P value and statistical significance: The two-tailed P value equals 0.83 -2.67 95% confidence interval of this difference: From -3.87 0.9271 df = 11 standard error of difference = 0.47 12 12 N P value and statistical significance: The two-tailed P value equals 0.48 Intermediate values used in calculations: t = 4.3540 11 0.41 to used in = error of = difference = interval: -3.

2857 11 0. First. this difference is considered to be extremely statistically significant.92 22.92 SD 3.50 N 12 12 AC AC 22 23 19 21 21 22 20 23 18 22 17 21 Paired t test results 22 23 20 23 value P and statistical significance: 19 21 The two-tailed P value equals 0.08 -1. These links include GraphPad's popular analysis checklists. 17 22 13 21 Confidence The mean of 95% confidence Intermediate t df standard Group interval One of this values used = error minus Group Two equals difference: From -4.96 0.50 0.73 SEM 0.37 to of in = difference = interval: -3.00 2.08 23. Then learn how to interpret results from an unpaired or paired t test.32 1. Review your data: Group Mean SD Group One Group Two 18.80 calculations: 5.Paired t test results Group Group One Mean Group Two 20. review the meaning of P values and confidence intervals.85 .0003 19 22 By conventional criteria.583 Learn more: GraphPad's web site includes portions of the manual for GraphPad Prism that can help you learn statistics.

25 N 12 12 .SEM 0.72 0.