Performance Management

“Performance Measurement: Monitoring Program Outcomes”. Chapter 5 in Handbook of
Practical Program Evaluation, 3
rd
edition, edited by Joseph S. Wholey, Harry P. Hatry,
and Kathryn E. Newcomer. Jossey-Bass (2010) pp. 100-124.

Challenges and Strategies in Applying Performance Measurement to Federal Public Health
Programs. Evaluation and Program Planning: An International Journal. Vol. 33 (2010)
pp. 365-372. (with Amy DeGroff, Michael Schooley, and Thomas Chapel)

“Performance Measurement in Transportation Agencies” State of the Practice,” in Handbook of
Transportation Policy and Administration, edited by Jeremy F. Plant, Van R. Johnson,
and Cristina E. Ciocirlan (New York: CRC Press, Taylor & Francis Group, 2007) pp.
485-504.

“Performance Monitoring,” in Handbook of Practical Program Evaluation, 2
nd
Edition, edited by
Joseph S. Wholey, Harry P. Hatry, and Kathryn E. Newcomer (San Francisco: Jossey-
Bass Publishers, 2004) pp. 98-125.

“Monitoring Quality and Productivity in the Public Sector,” in Public Productivity Handbook,
2
nd
Edition, edited by Marc Holzer and Seok-Hwan Lee (New York: Marcel Dekker,
Inc., 2004) pp. 231-245.

Measuring Performance in Public and Nonprofit Organizations. (San Francisco: Jossey-Bass,
2003), 289 pages.

“Monitoring the Productivity of State Highway Maintenance Programs,” Public Productivity
Review, Vol. VII, No. 4 (December, 1983) pp. 324-343.

Performance Monitoring (Lexington, Mass.: Lexington Books, 1983), 231 pages.

“Performance Monitoring in the Evaluation Process,” Evaluation Review, Vol. 6, No. 5
(October, 1982), pp. 601-623.

“Assessing the Validity, Legitimacy, and Functionality of Performance Measurement Systems in
Municipal Government,” The American Review of Public Administration, Vol. 29, No. 2
(June, 1999) pp. 107-123 (with Gregory Streib).

“Performance Measurement in Municipal Government: Assessing the State of the Practice,”
Public Administration Review, Vol. 59, No. 4 (July/August, 1999) pp. 325-335 (with
Gregory Streib).




“Development of Performance Indicators for the Pennsylvania Department of Transportation,”
Public Productivity Review (May/June, 1982) pp. 51-77. Reprinted in Public Sector
Performance: Management, Motivation, and Measurement, an ASPA Classic volume
edited by Richard C. Kearney and Evan M. Berman. Westview Press, 1999, pp. 341-62.

“Performance Measurement in Municipal Governments,” in The Municipal Year Book 1998
(Washington, D.C.: International City/County Management Association, 1998) (with
Gregory Streib).

“A Survey of Performance Measurement Systems in State Transportation Departments,” Public
Works Management and Policy, Vol. 1, No. 4 (April, 1997), pp. 323-341.


“Productivity Monitoring: Systems, Indicators and Analysis,” in Public Productivity Handbook
edited by Marc Holzer (New York: Marcel Dekker, Inc., 1992) pp. 195-211. Reprinted
in Accountability for Performance: Measurement and Monitoring in Local Government,
edited by David N. Ammons, International City Management Association, 1995.

“MBO in Municipal Government: Variations on a Traditional Management Tool,” Public
Administration Review, Vol. 55, No. 1 (January/February, 1995) pp. 48-56 (with
Gregory Streib).

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