nexLCen Mlchlgan

Þaul Powell
Chlef SecurlLy Cmcer
May 2014
AL a Clance
• 19 schools and colleges
• Ma[or medlcal cenLer (and medlcal school)
• undergraduaLe: 27,407
• CraduaLe and professlonal: 13,427
• 1oLal faculLy and sLañ: 42,277
• lnformauon and 1echnology Servlces: ~700
• lnformauon and lnfrasLrucLure Assurance: 21
• Annual LxpendlLure: $6.78
2
NextGen Michigan Strategy
Shared Infrastructure
Unit Products
And Services
Shared Products
and Services
NextGen Michigan
Rationalize IT Across Campus ITS Campus
Alignment and Culture
Governance
Organizational
Structure
3
Mlsslon
Servlces
lnformaLlon
Servlces
CollaboraLlon
Servlces
l1 CperaLlons
ManagemenL
Servlces
lnfrasLrucLure
Servlces
neLwork / 1elecom uaLa CenLers ueskLop SupporL
Warehouses
& uaLa MarLs
SecurlLy 8eporLlng / 8l Lnglnes
Llbrary / 8esearch
MgmL
AppllcaLlon Server SW
ConLenL MgmL
uocumenL Sharlng Soclal
neLworklng
uashboards
8eporLs
AnalyLlcs
L-mall / Calendarlng
8logs/Wlkls /
CommunlLles
lM / Web / vldeo
Conf.
8esearch
CollaboraLlon
ÞorLal / Search
MonlLorlng
1eachlng / Learnlng
SLreamlng
vldeo
8elaLlonal u8
PÞC
SLaLlsLlcal Analysls
Pelp uesk SLorage
8esearch ÞracLlce & Servlce
SofLware Llcense MgmL
uaLa Access
Web Server SW Þrovlslonlng
!!" #$ !% !! $! &" '( !! ' !$ '$ !$ ) $ %
!% * % $ # $% % ) # # $& ! !) * $ (" % !% $ !% %% % $ & *
!) ! $ ( & !! % ) ) # ( $ * ! $ $ ! ! * !' & $ ! ! !
!% % % % # $" % & $ $ !) ! ! # & $$ ) ( % # !% ! ! " "
"% !! ! ) ! !" " ) " * $$ % " $ $ (" " ! & * !$ $ $ $ !
#' !( * $* ! #$ !! * % ! %$ & # ) * )& * * ) $
%' ) ' # ! '$ !% $ !" * !&& $* $ !) $ '# # # !" $ '! ) $ % $
Workflow
$ % % ! *
&( & % !& *
AdmlnlsLraLlon
Servlces
AdmlnlsLraLlon
$%* "! ' %! !"
Service Provider Type Key
!"#$%& ()*")+
,-..%/%0 !1"--.
2-1#. 34
!"#$%& #1$-55
,-..%/%50 !1"--.5
34! 67*%$+#.
1he Case lor Change
4
Mlsslon
Servlces
lnformaLlon
Servlces
CollaboraLlon
Servlces
l1 CperaLlons
ManagemenL
Servlces
lnfrasLrucLure
Servlces
neLwork / 1elecom uaLa CenLers ueskLop SupporL
Warehouses
& uaLa MarLs
SecurlLy 8eporLlng / 8l Lnglnes
Llbrary / 8esearch
MgmL
AppllcaLlon Server SW
ConLenL MgmL
uocumenL Sharlng Soclal
neLworklng
uashboards
8eporLs
AnalyLlcs
L-mall / Calendarlng
8logs/Wlkls /
CommunlLles
lM / Web / vldeo
Conf.
8esearch
CollaboraLlon
ÞorLal / Search
MonlLorlng
1eachlng / Learnlng
SLreamlng
vldeo
8elaLlonal u8
PÞC
SLaLlsLlcal Analysls
Pelp uesk SLorage
8esearch ÞracLlce & Servlce
SofLware Llcense MgmL
uaLa Access
Web Server SW Þrovlslonlng
!!" #$ !% !! $! &" '( !! ' !$ '$ !$ ) $ %
!% * % $ # $% % ) # # $& ! !) * $ (" % !% $ !% %% % $ & *
!) ! $ ( & !! % ) ) # ( $ * ! $ $ ! ! * !' & $ ! ! !
!% % % % # $" % & $ $ !) ! ! # & $$ ) ( % # !% ! ! " "
"% !! ! ) ! !" " ) " * $$ % " $ $ (" " ! & * !$ $ $ $ !
#' !( * $* ! #$ !! * % ! %$ & # ) * )& * * ) $
%' ) ' # ! '$ !% $ !" * !&& $* $ !) $ '# # # !" $ '! ) $ % $
Workflow
$ % % ! *
&( & % !& *
AdmlnlsLraLlon
Servlces
AdmlnlsLraLlon
$%* "! ' %! !"
Service Provider Type Key
!"#$%& ()*")+
,-..%/%0 !1"--.
2-1#. 34
!"#$%& #1$-55
,-..%/%50 !1"--.5
34! 67*%$+#.
noLe: 1hese counLs represenL Lhe cumulauve number of servlces
dellvered by all provlders across Lhe unlverslLy.
The Case for Change
193 ueskLop
SupporL
Servlces
131 SLorage
Servlces
60 Server
Posung
Servlces
123 neLwork Servlces
79 SecurlLy
Servlces
102 Pelp uesk Servlces
44 Lmall
Servlces
3
Servlces CrlenLauon
1he nexLCen sLraLegy:
– 8auonallze l1
– lnvesL ln shared servlce
– uellver nexL Cenerauon l1 servlces
Cur servlce sLraLegy:
– locuses on Lhe buslness value
– Allgns our servlce dellvery Lo user needs
– Manages servlces noL producLs
– 8undles Lechnology and process
6


Service
Provider
Roles





Service
Support
Functions



Servlce 8oles and Þ88M Model
Plan Build Run
Manage
Project and Portfolio Mgmt
Ops &
Availability
Finance
HR
Supplier
Relauons MgmL
Customer Relationship Management
Enterprise
Architecture
ITSM
Product Manager
Service Portfolio Owner
Service Owner
Service Mgr
Solution
Architecture
Technical/Component Lead
IT Shared Services
• End-User
Computing
• Network
• Storage
• Server
• Security
Projects New Services
8
"# $%&'("#) %$$%*#"+, $%(-"&%$
lundamenLal, baslc securlLy servlces for Lhe enure campus regardless wheLher a
unlL adopLs shared l1 servlces. ln Lhe common good.

» Compllance Culdance
» uevelopmenL of Þollcles, SLandards, and Culdellnes
» Pardenlng Culdes
» 8LCCn as a Servlce
» SecurlLy lncldenL 8esponse
» Lducauon and Awareness
» 8aslc neLwork MonlLorlng and ÞroLecuon
» vulnerablllLy Scannlng
9
When a unlL adopLs Lhe MlWorkspace, MlServer, MluaLabase or oLher shared l1
servlce, llA Lransluons from an l1 securlLy parLner Lo Lhe unlL's prlmary l1 securlLy
servlce provlder for Lhose sysLems, servlces, and appllcauons LhaL l1S manages.

» Compllance (e.g., PlÞAA, LA8/l1A8, lL8ÞA) +
» Lducauon and Awareness +
» Lnhanced neLwork MonlLorlng and ÞroLecuon
» 8lsk ManagemenL
» Pardenlng +
» uaLa Loss Þrevenuon
» vulnerablllLy ManagemenL
» lnformauon AsseL Classlñcauon of Sensluve SysLems
$.+(%/ "# $%&'("#) $%(-"&%$
10
unlLs who do noL adopL MlWorkspace or oLher shared l1 servlces, or have
lnfrasLrucLure/sysLems ouLslde of Lhese servlces, can acqulre for-fee supporL
from llA Lo meeL Lhelr unlque unlL needs.

» l1 SecurlLy Consulung
» l1 SecurlLy ulsasLer 8ecovery/8uslness ConunulLy (u88C) Þlannlng
» l1 SecurlLy LLhlcal Packlng
+//"#"0*+, "# $%&'("#) $%(-"&%$
11
1234

"# $5635789

$76:;<7 1=6>=2;= 1234

"4:7?5@745 1234

%4576A6;?7 +6<B;57<5C67 D

E;<B;834 "#
FC;2G D /7A2=9

16=863@H16=I7<5
E34387@745

+6<B;57<5? D %48;4776?

FC;2G D /7A2=9

&B3487 E34387@745
(C4

'?76 $CAA=65 ?76:;<7?

"4J63?56C<5C67 D *75K=6L
0A763M=4

+AA2;<3M=4? D
"4J=6@3M=4 $76:;<7?

$76:;<7 E34387@745
"44=:357

#73<B;48 D ,7364;48
%<=?9?57@

(7?736<B $76:;<7?
Lxecuuve Cmcers, ueans
& Covernance


Ceneral lund
Þro[ecL Cwners



CaplLal
Lnd users
8uslness Cwners


CosL 8ecovery
laculLy
8esearchers


Ceneral lund
CosL 8ecovery
$5635789 D &=@@C4;59 (7A7353N27 16=<7??7?
&2=CG O;6?5
$76:;<7 O;6?5
0A763M=432 %P<72274<7
"44=:3M=4
ClC
Assurance
llnance & laclllues
P8, Crg uev, &
Communlcauons
0NI7<M:7?
1. locus on Mlsslon
2. locus on Servlces
3. Cperauonal Lxcellence
4. l1 SLraLegy
12
"# Q0-%(*+*&% $#('&#'(%
13

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