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1.Q.Management is always defined as dynamic, universal, ever-changing subject.Ans:true

2.Q. A budget as a plan of statement of expected results is expressed in numerical terms. ans:True Multiple Choice Multiple ANSWERS:

3.Question :Name the leading event management companies in India ANSWERS:: Midas , Pinnacle , Wizcraft Multiple Choice Single ANSWERS:

3.Question Who said, “Management is management of Men, Money, Machinery Materials and Information?” ANSWERS: :Anonymous 4.Multiple Choice Multiple ANSWERS::Q: A procedure has the following advantages ANSWERS:: ensures uniformity of action , increases co-ordination , provides good standard for the manage 5.Multiple Choice Single ANSWERS: Question: What is it that can be described as a readiness to co-operate warmly in the task and purposes of a given group organisation. ANSWERS:: Morale 6.Match The Following:Question ANSWERS::Disclosures_transparent Shareholder democracy_myth in India Planning_board of directors Trust_corporate governance 7.Select The Blank:Question :The retailing sector in India has been quite ________. ANSWERS:: staid and boring 8.Multiple Choice Single ANSWERS::Question: India has been experiencing the unique stranglehold of our _____ ANSWERS:: traditional kirana stores 9.Multiple Choice Single ANSWERS::Question :Emotional Quotient increases with age commonly known as:ANSWERS: :maturity 10.Select The Blank:Question: The service sector has expanded because of the virtual

stagnation of the

________

sector.ANSWERS:: agricultural

11.Multiple Choice Single ANSWERS::Question: Span of management depends upon the ability of whom?ANSWERS: :Employees 12.Multiple Choice Single ANSWERS::Question :What would essentially shape the growth and future of any economy? ANSWERS: :Adequate and quality corporate governance 13.Multiple Choice Single ANSWERS::Question Who said, “Management is a multiple organ that manages a business, manages a manager and manages workers and work”? ANSWERS: :Peter Drucker

14.Select The Blank:Question

means draw prior conclusions about the probables of production, sales, profits in the future, on the basis of research.ANSWERS:: Forecasting

________

15.Select The Blank:Question

Limitations of business planning is that it has been considered as time consuming and

device.ANSWERS:: expensive

________ 16.Multiple Choice Multiple ANSWERS::Question The family owned businesses like Tata and Birla, also face major fears likeANSWERS: :Right successor , Stumbling self-confidence , Lack of professional management 17.Multiple Choice Single ANSWERS::Question

Who said, “Management is the creation and maintenance of internal environment in an

enterprise, where individuals working in groups can perform efficiently and effectively towards the attainment of grANSWERS:: Koontz & O „Donell 18.Select The Blank:Question

Management as a discipline does not require any 19.Select The Blank:Question

________

of

practice.ANSWERS: :certificate

________

is

at the core of corporate governance.ANSWERS: :trust

20.True/False:Question

Financial institutions should maintain a close relationship to seek a seat on the board.ANSWERS:: False

21.True/False:Question

Wrong medium of communication is a physical barrier.ANSWERS: :False 22.Multiple Choice Single ANSWERS::Question One of the internal environment factors that influences management isANSWERS:: Place 23.Multiple Choice Multiple ANSWERS::Question Services are defined as the art and science of managingANSWERS:: the expectations of others , the experiences of people , the demands of the customer 24.Multiple Choice Multiple ANSWERS::Question Name the three important Generic Competitive Strategies. ANSWERS:: Overall cost leadership , Differential , Focus

25.True/False:Question

Delegation and decentralization are closely related to each other.ANSWERS:: True 26.Multiple Choice Single ANSWERS::Question

It is said "Controlling can not take place in a vacuum", which means there can be no controlling without previousANSWERS:: planning

27.True/False:Question

Morale is the sum total of various physical qualities.ANSWERS:: False 28.Select The Blank:Question

Direction is a

function performed by all the managers at all levels of the

________ organisation.ANSWERS:: managerial

29.Multiple Choice Multiple ANSWERS::Question Principles of effective delegation are:ANSWERS:: Train the subordinates , Reward delegation , Appropriate reporting system 30.Select The Blank:Question

weakness, threats, opportunities are the long form SWOT analysis.

, ANSWERS: :strength 31.Multiple Choice Multiple ANSWERS::Question To be called an SBU, a business unit must meet specific criteria such as ANSWERS: :having a definable group of competitors , having a mission similar to other SBUs , preparing its own integrated plans 32.Multiple Choice Multiple ANSWERS::Question

________

The family owned businesses like Tata and Birla, also face major fears like ANSWERS: :Right successor , Stumbling self confidence , Lack of professional management 33.Match The Following:Question ANSWERS::

Appley L:_Management is management of people and not the direction of things Definition of Management:_Management is management of men, money, machinery, materials and information Koontz and O'Donell:_Management is the creation and maintenance of internal environment in an enterprise Peter Drucker:_Management is a multi-purpose organ that manages a business, manages workers and work 34.Select The Blank:Question are at a minimum where the morale is high.ANSWERS:: Grievances

________

35.True/False:Question

the heart of administration is the directing function.ANSWERS:: True 36.Multiple Choice Multiple ANSWERS::Question Empathy is particularly important today as a component of leadership for the following ANSWERS:: rapid pace of globalisation , increasing use of teams , growing need to retain talent 37.Multiple Choice Multiple ANSWERS::Question Name the flagship companies under the group of "Aditya Birla" ANSWERS:: Hindalco , Indo-Gulf Fertilizers , Birla Corporation 38.Multiple Choice Multiple ANSWERS::Question

Fredrick Winslow Taylor's Mechanism of scientific management includes, ANSWERS: :Scientific task setting , Planning task setting , Standardization of tools 39.Multiple Choice Multiple ANSWERS::Question Future of Insurance sector would be ANSWERS:: new players taking over the market , improved customer service , strong hold of nationalized players 40.Multiple Choice Single ANSWERS::Question

To which practice is the term "corporate governance" given? ANSWERS: :Management 41.Multiple Choice Single ANSWERS::Question

A senior family member and trusted professional manager acts as what to the business families scions trained abroad and then return to take over the business. ANSWERS:: mentor 42.Select The Blank:Question

Govt. services comprise

________ ANSWERS:: public administration

,

defence and social goods.

43.True/False:Question

Unity of command means that employees should receive orders from one superior only. ANSWERS:: True

44.True/False:Question

Posture' and Observance' are not included under the 'yogic' exercisesANSWERS:: False 45.Select The Blank:Question

Management is a creative and

________

process.ANSWERS:: continuous

46.True/False:Question

Every manager in an organisation gives direction to his subordinates as a superior and receives direction as subordinate from his superior.ANSWERS:: True

1:Multiple Choice Single ANSWERS:: Question One of the external environment factors that influences

Management is: ANSWERS: :legal

2.Multiple Choice Single ANSWERS:: Question In addition to Place, Labor and Money which other internal environment Factor influences Management?: ANSWERS: :Machines 3.Multiple Choice Multiple ANSWERS:: Question Name the physical aspects of an enterprise.ANSWERS:: Name , Location , Address 4.Multiple Choice Single ANSWERS::Question What is it that in communication should not be done in vacuum, instead other people should be consulted.ans:planning 5.Multiple Choice Multiple ANSWERS::Question Certain important motivational techniques are ANSWERS: :Monetary incentives , Job-based techniques , MBO techniques 6.Multiple Choice Multiple ANSWERS::Question The concept of SBU includes ANSWERS:: unrelated products and businesses that are separated , the fact that each SBU has its own CEO , a scientific method of grouping the business

7.True/False:Question

Decision-making is a primary part of the managerial process.Ans:TRUE

8.Multiple Choice Single ANSWERS::Question Of which type of knowledge is science a body of?ANSWERS:: Organized 9.Multiple Choice Multiple ANSWERS::Question Types of degree of delegations are:ANSWERS:: Low degree , Moderate degree , High degree

10.True/False:Question

The unorganized sector is mainly concentrated in metropolitan cities.ANSWERS:: False

11.True/False:Question

Learning organizations should imitate a task force.ANSWERS:: True 12;Multiple Choice Single ANSWERS::Question Learning organizations must cope with challenge andANSWERS:: uncertainty 13.Select The Blank:Question

LPG stands for liberalization,

and globalization.ANSWERS: :Privatization

________ 14.Match The Following:QuestionANSWERS::

Empathy:-It is a component of leadership due to the rapid pace of globalisation Social effectiveness:-This component allows you to settle disputes amicably Alfred Bennet:-He is the father of intelligence quotient Daniel Goleman:-He is an American Behavioural Scientist 15.Multiple Choice Multiple ANSWERS::Question Every company undertakes the process of forecasting by various competent authorities which can be listed as ANSWERS:: CII , RBI , CMIE 16.Multiple Choice Single ANSWERS::Question Management is not just aANSWERS: :Process

17.Select The Blank:Question The concept of value and the concept of maximization of value are related to Ethics.ANSWERS:: Consequentialism 18.Select The Blank:Question

________

concept of

Events are occurrences designed for

interests.ANSWERS:: marketing

________ 19.Multiple Choice Single ANSWERS::Question Management is purposeful and what?ANSWERS: :Goal oriented 20.Multiple Choice Single ANSWERS::Question Management is the combination of Arts, Science andANSWERS: :Profession 21.Multiple Choice Single ANSWERS::Question Management isANSWERS: :Multidisciplinary

22.Select The Blank:Question General Insurance corporation was nationalized in

________.ANSWERS:

23.True/False:Question

:1972

Planning and control are closely interrelated and they do not determine the accuracy of decision- making.ANSWERS:: False

24.True/False:Question

There are three central ideas associated with consequentialism.ANSWERS: :False 25.Multiple Choice Single ANSWERS::Question

Name one of the factors that govern the span of management.ANSWERS:: Type of work

26.Multiple Choice Multiple ANSWERS::Question Retailing categories based on ownership arrangement would be ANSWERS:: Super Markets , Consumer Durables Stores , Departmental Stores 27.Multiple Choice Single ANSWERS::Question Science is a body of which type of Knowledge?ANSWERS: :Organized

28.True/False:Question

Peter Drucker various publications have sold about 5 -6 million copies worldwide.

ANSWERS:: True

29.Select The Blank:Question Latest approach signifies organization has a part of 30.Select The Blank:Question

________

system.ANSWERS:: Social

Necessity of control in business organisation arises due to number of factors, one of which is ________ of organisations themselves.ANSWERS:: complexity 31.Multiple Choice Single ANSWERS::Question Which of the options best describes the employment capacity of theretailing sector? It is the ANSWERS:: second largest employer after agriculture 32.Select The Blank:Question

________

organizations

have systems, mechanisms and processes in place.

ANSWERS: :Learning

33.True/False:Question

Indian business families are still avoiding joint ventures and tie-ups.

ANSWERS:: False

34.Select The Blank:Question Under the principles of effective delegation, it is said that never delegate and ________. ANSWERS:: Disappear

35.True/False:Question

In principle the chairman and the CGO have the same role to play.

ANSWERS:: False

36.True/False:Question

Valency is the extent to which the outcome of the activity and its success matters to the individual . (Level of motivation = Valency x Expectancy)ANSWERS: :True 37.Multiple Choice Multiple ANSWERS::Question Advantages of delegation of authority would be:ANSWERS: :Prompt decision making , Opportunity to subordinates to grow and develop , Satisfaction to subordinates in terms of recognition 38.Multiple Choice Single ANSWERS::Question A business unit must meet specific criteria, if it wants to be called an SBU. These are ANSWERS: :Definable group of competitors 39.Multiple Choice Single ANSWERS::Question What does Maslow propound about the five needs ? ANSWERS:: Hierarchy 40.Multiple Choice Single ANSWERS::Question Name the technique which is said to be a ploy or a future course of action.ANSWERS: :Strategy

41.Select The Blank:Question is the ability to sense, understand and effectively apply emotion.ANSWERS: :Emotional

________ Intelligence 42.Multiple Choice Single ANSWERS::Question Who built the first practical mechanical calculator and predicted the specialization of mental work? ANSWERS:: Charles Babbage 43.Match The Following:Question:ANSWERS:

Management and Leadership studies:-Value based management Maharshi Institute of Management:-Eighteen centres in India and Abroad Amritanandamayi Math's centre:-Dr. S.K. Chakraborty Indian Vedanta Philosophy:-Swami Budhananda

44.Multiple Choice Multiple ANSWERS::Question Some of the public insurance companies are ANSWERS: :LIC , Oriental Insurance , General Insurance

45.True/False:Question

Focus on savings and high bargaining interests of the consumer is an obstacle in retail development in India.ANSWERS: :True 46.Select The Blank:Question

Brands are associated with lifestyles and people's 47.Multiple Choice Single ANSWERS::Question Management is:ANSWERS: :Creative

________.ANSWERS:

:aspirations

1.Multiple Choice Multiple ANSWERS::Question The external environmental factors that influence management are ANSWERS: :Economic , Political , Technological

2.True/False:Question

Event management has to pay only entertainment tax not the service tax. ANSWERS:: False

3.Multiple Choice Single ANSWERS::Question Name the service which has two prime necessities like co-ordination and infiltration. ANSWERS:: Staff 4.Select The Blank:Question

decisions relate to the day to day operations of the enterprise generally taken by middle and lower level management.ANSWERS:: Operative

________

5.Multiple Choice Single ANSWERS::Question Successful consultants should promote their consultancy through what ? ANSWERS: :Network

6.True/False:Question

Decision-Making is a process of making a choice of poor alternatives.

ANSWERS: :False

7.Select The Blank:Question

MBO was invented by

________.ANSWERS::

Peter Drucker

8.Multiple Choice Single ANSWERS::Question Profession requires definite period of what?ANSWERS:: Learning 9.Multiple Choice Multiple ANSWERS::Question Barriers to delegation of authority would be :

ANSWERS:: Lack of trust in subordinates , Fear of loosing status by managers , Over-

confidence among managers 10.Multiple Choice Single ANSWERS::Question Organization is apart of which type of system? ANSWERS: :Social 11.Multiple Choice Multiple ANSWERS::question

David C Mc Celland identified three motives those are ANSWERS: :Affiliation , Power , Achievement 12.Multiple Choice Multiple ANSWERS::Question International consultancy is said to be ANSWERS:: Glamorous , Challenging , Trendy 13.Select The Blank:Question

Failure to give

________ ANSWERS: :guidelines

to goal setters is a weakness of MBO.

14.True/False:Question

Management is the combination of Arts,Science and Profession.ANSWERS:: True

15.Select The Blank:Question

Under the types of motivators, non-financial motivators are encouragement, freedom

________.ANSWERS::

recognition

16.Multiple Choice Single ANSWERS::Question Who said, the heart of administration is the directing function.ANSWERS:: Dimock

17.True/False:Question

Management is that important process which continues till the objectives set by the administrator are actually achieved.ANSWERS:: True

18.True/False:Question

Communication is a composite (a) information given and received (b) a listening effort by some of them involved.ANSWERS:: False 19.Multiple Choice Multiple ANSWERS::Question A vision statement should have the following components ANSWERS: :ability to inspire people , achievable , precise and objective 20.Multiple Choice Single ANSWERS::Question One of the key features of services is that they are ANSWERS:: intangible 21.Select The Blank:Question

The process of control is complete only when the organisation take ANSWERS:: corrective 22.Multiple Choice Multiple ANSWERS::Question The factors coming under philosophy of scientific management are:

action.

________

ANSWERS:: Co-operation , Maximum output , Harmony

23.Multiple Choice Single ANSWERS::Question Who is the most effective person are alike in one crucial way, they all have a high degree of emotional intelligence.ANSWERS:: Entrepreneur 24.Multiple Choice Multiple ANSWERS::Question The activities of the communicator while communicating a message will include, ANSWERS:: ideation , encoding , transmission 25.Multiple Choice Multiple ANSWERS::Question Features of Management are as follows ANSWERS:: goal oriented , universal , continuous process 26.Multiple Choice Single ANSWERS::Question Professional managers help organizations in chalking out which type of strategies? ANSWERS: :Corporate 27.Select The Blank:Question

________

provides

a corporate responsibility and it is the application of a proven and

systematic body of knowledge.ANSWERS:: Profession

28.True/False:Question

Management as a discipline needs certificate of practice.ANSWERS: :False 29.Multiple Choice Multiple ANSWERS::Question For most hi-tech service industries the major components are ANSWERS: :Infrastructure , Knowledge , labour 30.Match The Following:QuestionANSWERS::

Management:-Creative Professional Manager:-Dynamic Art:-Skill Code of Conduct:-Profession Predictive Power:-Science

31.True/False:Question

Science is a body of organized knowledgeANSWERS:: True

32.Select The Blank:Question A superior should always establish a

control so that his subordinates report to

________ him periodically.ANSWERS:: Feedback 33.Multiple Choice Single ANSWERS::Question It is said that communication is a meaningful:ANSWERS:: interaction 34.Multiple Choice Single ANSWERS::Question What does the insurance company compensate for if and when the event insured against an incident occurs?:ANSWERS:: Losses

35.Multiple Choice Single ANSWERS::Question Management exists at which levels of the organization?:ANSWERS:: All

36.True/False:Question

The Indian consumer does not see shopping as an end in itself.ANSWERS: :False

37.True/False:Question

Retailers cannot just take their global retailing formats and try to transpose them onto the India scenario.:ANSWERS:: True 38.Multiple Choice Single ANSWERS::Question One of the factors which learning organizations possess is a climate of openness and the other factor isANSWERS: :trust 39.Multiple Choice Single ANSWERS::Question It is one of the good control system which not only points out the deviations but also pinpoints them where they are important to its operations is ANSWERS:: Focus on strategic points

40.True/False:Question

Profession needs certificate of practiceANSWERS: :True

41.True/False:Question

'Span of control' is also referred to as span of management.ANSWERS: :True

42.True/False:Question

Learning from mistakes is often more powerful than learning from success. ANSWERS:: True 43.Multiple Choice Single ANSWERS::Question The philosophy of Vedanta is compared to which animal in the dream of the person, who wakes the dreamer and makes you realise your self discovered reality.ANSWERS:: Lion 44.Select The Blank:Question The statement "We sell for Less" is deliberately ambiguous, it raises the question; 'Less

than what', this is called as,

to communication.ANSWERS: :Semantic barrier

________

45.True/False:Question

The theory of Bureaucracy was first propounded by Henry L.Gantt.ANSWERS: :False 46.Match The Following:Question

ANSWERS::-

Making sense of situations:-organizing information and thoughts Creativity:-brainstorming, associating ideas Inquiry:-interviewing, seeking information Making choices:-deciding courses of actions 47.Select The Blank:Question Learning from mistakes is often more powerful than learning from ________. ANSWERS: :Success

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1.Multiple Choice Single ANSWERS::Question

Who said, “Management is management of Men, Money, Machinery Materials and Information?”ANSWERS:: Anonymous

2.True/False:Question

Emotional distress shrinks working memory.ANSWERS: :True 3.Select The Blank:Question

A new sector has emerged in modern times, known as

________

management.

ANSWERS: :Event 4.Multiple Choice Multiple ANSWERS::Question A direct consequence of retailing has taken place due to the emergence of :- ANSWERS:: Apparel retailing stores , Pharmaceutical retailing stores , Books, Music and

Lifestyle retailing stores 5.Multiple Choice Single ANSWERS::Question Where is the attack on business families coming from?ANSWERS: :Transnational 6.Multiple Choice Multiple ANSWERS::Question What type of skills does management require?ANSWERS: :Conceptual , Human relations , Technical 7.Multiple Choice Single ANSWERS::Question Management isANSWERS: :Creative 8.Multiple Choice Multiple ANSWERS::Question Name the books on management written by Peter Drucker :- ANSWERS:: Frontiers of Management , The practice of management , Management, tasks, responsibility

9.True/False:Question

Actuary is one who specializes in the mathematics of insurance.ANSWERS:: True 10.Multiple Choice Single ANSWERS::Question Management is the combination of Arts, Science andANSWERS: :Profession

11.True/False:Question

"Measuring Intellectual Capital" is one of the examples of performance measurement. ANSWERS: :True 12.Multiple Choice Single ANSWERS::Question One of the external environment factors that influences Management is ANSWERS: :Legal 13.Select The Blank:Question

Individuals are encouraged to develop

________

,

to speak out, to challenge actions.

ANSWERS: :Ideas 14.Multiple Choice Single ANSWERS::Question What is the set-up of an organization?ANSWERS: :Relationships

15.Select The Blank:Question

Morale is the term usually applied to armed forces during war time and athletics teams. It

refers to team spirit and

________ ANSWERS: :Togetherness

of people for a common purpose.

16.True/False:Question

The essence of control is that it is aimed at results and not necessarily at people as such. ANSWERS: :True 17.Multiple Choice Multiple ANSWERS::Question

Services are defined as the art and science of managing :- ANSWERS: :The expectations of others , The experiences of people , The demands of the

customer 18.Multiple Choice Multiple ANSWERS::Question Virtuous acts include:-ANSWERS:: Honesty , Integrity , Tolerance

19.True/False:Question

International artists' performance in India is diminishing in recent times.ANSWERS: :False

20.True/False:Question

The service sector has not corporatised itself.ANSWERS:: False 21.Multiple Choice Single ANSWERS::Question Which segment of event management has the potential to gross the largest in India? ANSWERS: :Live entertainment 22.Multiple Choice Multiple ANSWERS::Question Few of the management principles given by Henry Fayol are:- ANSWERS: :Authority and responsibility , Division of work , Discipline 23.Multiple Choice Single ANSWERS::Question To become a successful consultant, name the skill required :-ANSWERS: :Negotiation 24.Multiple Choice Multiple ANSWERS::Question Advantages of SBU's are :- ANSWERS:: Quick response to environmental changes , Increased focus on products and market , Facilitating development of General Managers 25.Match The Following:Question ANSWERS::Zurich:-Hero group ING Group:-Vyasa Bank STANDARD LIFE:-HDFC AMP:-Sanmar

26.True/False:Question

According to Swami Vivekananda people have intuition or sacred power to face difficult task. ANSWERS: :True 27.Multiple Choice Multiple ANSWERS::Question The family owned businesses like Tata and Birla, also face major fears like :- ANSWERS: :Right successor , Stumbling self-confidence , Lack of professional management 28.Multiple Choice Multiple ANSWERS::Question

In the various versus of Gita, there are many practical messages for which level of people in management?ANSWERS: :Leaders , Team leaders 29.Multiple Choice Multiple ANSWERS::Question The potential external threats faced by an organization are :- ANSWERS:: Entry of low cost foreign players , Adverse demographic changes , Slower market growth 30.Multiple Choice Single ANSWERS::Question How many rules govern Indian and Foreign insurance companies?ANSWERS: :12 31.Select The Blank:Question

Management as a discipline is the function of 32.Multiple Choice Single ANSWERS::Question

________.ANSWERS:

:Creativity

What require a high level of optimism and persistence despite rejection? ANSWERS: :Self-Motivation 33.Select The Blank:Question

Henry Fayol was trained as a 34.Select The Blank:Question

________

engineer.ANSWERS: :Mining

is the result of human limitation to the span of management. ANSWERS: :Delegation

________

35.Select The Blank:Question In management process, the most misinterpreted word is ________. ANSWERS: :Organizing 36.Select The Blank :Question

To enhance emotional intelligence,

________ limbic system.ANSWERS:: Organisations

must refocus their training to include the

37.True/False:Question

Taj Mahal are living symbols of 'creation and result of management practices'. ANSWERS: :True

38.True/False:Question

The strategic factor in social integration is the development and selection of leaders. ANSWERS: :True 39.Multiple Choice Single ANSWERS::Question Who said, “Management is a multiple organ that manages a business, manages a manager and manages workers and work”?ANSWERS: :Peter Drucker 40.Multiple Choice Single ANSWERS::Question One of the internal environment factors that influences management is ANSWERS: :Place 41,Multiple Choice Single ANSWERS::Question Who said, “Management is the creation and maintenance of internal environment in an enterprise, where individuals working in groups can perform efficiently and effectively towards the attainment of grANSWERS: :Koontz & O „Donell

42.Select The Blank:Question establishes, cause and effect relationship.ANSWERS:: Science

43.Select The Blank:Question

Business

is the calculation of probable events to provide against future.

44.True/False:Question

The technique of control is associated with planning, as a part of scientific management. ANSWERS: :True 45.Multiple Choice Multiple ANSWERS::Question The major books on social and political analysis by Peter Drucker are :- Answe:r: The future of industrial man , The age of discontinuity , Drucker on Asia 46.Multiple Choice Multiple ANSWERS::Question Name the various characteristics of science :-ANSWERS:; Organized knowledge , Cause and effect relationship , Predictive power

1.True/False:Question

Good motivation lead to low morale. High morale is the manifestation of a weak or defective motivating process.ANSWERS: :False

2.True/False:Question

Management exists only at the top levels of the organization.ANSWERS:: False 3.Select The Blank:Question

The

principle, which is the inherent process in organization through which

________ authority, the antecedent co-coordinative principle, permeates the entire organized structure.ANSWERS: :Scalar 4.Multiple Choice Single ANSWERS::Question Learning organizations must cope with challenge and :-ANSWERS: :Uncertainty 5.Multiple Choice Single ANSWERS::Question How many event management companies are there in Pune?ANSWERS: :215 6.Multiple Choice Single ANSWERS::Question One of the internal environment factors that influences management is ANSWERS: :Place 7.Multiple Choice Multiple ANSWERS::Question Human thoughts are classified as :-:ANSWERS: :Inactive , Active , Transactive 8.Multiple Choice Single ANSWERS::Question Which of the options mentioned below would be categorized as a Franchisee store? ANSWERS:: Footwear stores

9.Multiple Choice Multiple ANSWERS::Question The process of forecasting is based on :- ANSWERS:: Future trends , Current analysis , Past performance

10.Multiple Choice Multiple ANSWERS::Question The characteristics of knowledge worker would be :- ANSWERS: :Egoistic , Right conscious 11.Multiple Choice Multiple ANSWERS::Question Any morale improvement programme of management must embrace the following rules :- ANSWERS: :Encourage initiative , Respect individual , Be fair and just 12.Multiple Choice Single ANSWERS::Question One of the external environment factors that influences Management is ANSWERS: :Legal 13.Multiple Choice Single ANSWERS::Question Management isANSWERS: :Creative

14.Multiple Choice Single ANSWERS::Question Name the specialization where the economists consider necessary for efficiency in the use of labour :-ANSWERS: :Division of work

15:True/False:Question

Decreased productivity is a cost of low IQ. ANSWERS: :False 16:Multiple Choice Single ANSWERS::Question Management is the combination of Arts, Science andANSWERS: :Profession 17.Multiple Choice Single ANSWERS::Question Management isANSWERS: Multidisciplinary 18.Multiple Choice Single ANSWERS::Question Name the department which plays a major role in developing a learning organization :- ANSWERS:: MIS 19.Select The Blank:Question

Objectives' is a wider term and

________

is part and parcel of it.ANSWERS:: Mission

20.True/False:Question

The non-executive directors on the board of the company should be 50%. ANSWERS: :True 21.Multiple Choice Multiple ANSWERS::Question Name the flagship companies under the Business family "Munjals" :- ANSWERS:: Hero Honda , Hero Cycles 22.Match The Following:Question

ANSWERS::-

Knowledge based decision-making.:-Instead of intuition Professional managers may have only salary-stake:-Question of accountability of Performance Management can be applied everywhere:-Management is universal Management is dynamic:-Changes as per time Manager does not require any specific qualification:-Anybody can become a manager 23.Multiple Choice Single ANSWERS::Question

Who said, “Management is a multiple organ that manages a business, manages a manager and manages workers and work”?ANSWERS:: Peter Drucker 24.Multiple Choice Single ANSWERS::Question Who is the 'founder of Human Relation'?ANSWERS: :Elton Mayo 25.Multiple Choice Single ANSWERS::Question What should be included in the new governance charter? ANSWERS:: Qualified and independent audit committee 26.Select The Blank:Question

Managers should be effective

so that they may influence the activities of

________ subordinates without dissatisfying them.ANSWERS:: Leaders

27.True/False:Question

Posture' and Observance' are not included under the 'yogic' exercisesANSWERS:: False

28.Select The Blank:Question Management is a creative and

________

process.ANSWERS: :Continuous

29.Select The Blank:Question Charles Babbage built the first prototype of modern ________. ANSWERS:: Computers 30.Multiple Choice Multiple ANSWERS::Question The term 'span of control' is also referred to as:- ANSWERS:: Span of management , Span of supervision , Span of authority 31.Select The Blank:Question is practiced like all other managerial functions at all levels of management.

________ ANSWERS: :All level exercise 32.Multiple Choice Multiple ANSWERS::Question Every person has different ways and means of performing art, similarly, every individual has different styles of management and these are categorized as :- ANSWERS:: Democratic , Autocratic , Beaurocratic 33.Multiple Choice Single ANSWERS::Question Who is the father of Intelligence Quotient ? ANSWERS: :Alfred Bennet 34.Match The Following:QuestiontANSWERS:

Management requires learning:-Art requires knowledge Science is developed:-Over a period of time Management as a discipline:-Has no centralized rule-making authority Management is a multipurpose organ:-That manages a business Management is understood by performance:-Management is what management does

35.True/False:Question

Parting with authority means parting with friendship.ANSWERS: :False

36.True/False:Question

Indian companies because of confused status have lacked self-confidence.ANSWERS: :True 37.Multiple Choice Multiple ANSWERS::Question Research indicates that the limbic system learns best through :-

ANSWERS: :Motivation , Extended practice , Feedback 38.Multiple Choice Single ANSWERS::Question According to Abraham Maslow, human needs can be classified into how many types? ANSWERS: :Five 39.Multiple Choice Single ANSWERS::Question Which of the options best describes the employment capacity of the retailing sector? It is the :- ANSWERS: Second largest employer after agriculture 40.Multiple Choice Single ANSWERS::Question In which type of income class, does the insurance sector have to face the challenge of making insurance a buying priority?ANSWERS: Lower-middle 41.Select The Blank:Question

organizations have systems, mechanisms and processes in place. ANSWERS: Learning

________

42.Multiple Choice Single ANSWERS:

Who said, “Management is the creation and maintenance of internal environment in an enterprise, where individuals working in groups can perform efficiently and effectively towards the attainment of gr ANSWERS: Koontz & O „Donell 43.Select The Blank:Question The Indian consumer was shying away from larger formal stores and supermarket chains

because of low/lack of

________.ANSWERS:

Per capita income

44.True/False:Question

Fear among managers is not a barrier to delegation of authority. ANSWERS: False:

45.True/False:Question

Focus on savings and high bargaining interests of the consumer is an obstacle in retail development in India.ANSWERS: True 46.Select The Blank Question

Henry Fayol finds

and responsibility to be related, with the latter arising from the

________ former.ANSWERS: Authority 47.Multiple Choice Multiple ANSWERS::Question The key management processes in the learning organizations would be :- ANSWERS: Competitor analysis , Performance measurement , Capability planning

1.Multiple Choice Multiple ANSWERS::Question The following are the elements of control ANSWERS: authority and knowledge , guidance and direction , constraint and restraint

2.Select The Blank:Question A superior should always establish a

control so that his subordinates report to

________ him periodically.ANSWERS: Feedback 3.Multiple Choice Single ANSWERS::Question Which type of strategies do professional managers help organizations in chalking out? ANSWERS: corporate

4.True/False:Question

Deontological ethics believe that mature persons have inadequate capacity to reason. ANSWERS: False

5.True/False:Question

Management exists only at the top levels of the organization.ANSWERS: False 6.Multiple Choice Multiple ANSWERS::Question Name the leading ad agencies in India that have a separate event section. ANSWERS: Vigennet , Ogilvy , Mathers 7.Multiple Choice Single ANSWERS::Question

What would be the percentage of equity participation under the rules governing foreign companies?ANSWERS: 0.26 8.Select The Blank:Question

Frederic W.Taylor's middle name is 9.Select The Blank

________.ANSWERS:

Winslow

Question

:________

means draw prior conclusions about the probables of production, sales,

profits in the future, on the basis of research.ANSWERS: Forecasting 10.Multiple Choice Multiple ANSWERS:

Limitation of control areANSWERS: external factors , fixing of responsibility , variation and

its causes 11.Multiple Choice Multiple ANSWERS::Question

The various tools employed by the companies to improve and sustain employee morale ANSWERS: building of responsibility , rotation of jobs , job enrichment 12.Multiple Choice Multiple ANSWERS::Question International consultancy is said to beANSWERS: Glamorous , Challenging , Trendy 13.Select The Blank:Question

MBO was invented by

________.ANSWERS:

Peter Drucker

14.Match The Following:QuestionANSWERS::

Potential external opportunities:-Complacency among rival firms BPR:-Business process reengineering TQM:-Total quality management Potential internal strengths:-A distinctive competence 15.Multiple Choice Single ANSWERS:Question

Who said, “Management is the creation and maintenance of internal environment in an

enterprise, where individuals working in groups can perform efficiently and effectively towards the attainment of grANSWERS: Koontz & O „Donell

16.Multiple Choice Multiple ANSWERS:Question Some of the management functions mentioned by Henry Fayol are :

ANSWERS: Planning , Control , Co-ordination

17.True/False:Question

The unorganized sector is mainly concentrated in metropolitan cities.ANSWERS: False 18.Multiple Choice Single ANSWERS:Question Some managements who are very much intimated by consulting firms, what are they likely to looseANSWERS: Confidence 19.Select The Blank:Question provide all types of help required to make the business more efficient and

________ profitable.ANSWERS: Consultants

20.True/False:Question

Demand forecast is one of the popular forecasts.ANSWERS: True

21.true/False:Question

Communication is a composite (a) information given and received (b) a listening effort by some of them involved.ANSWERS: False 22.Multiple Choice Multiple ANSWERS:Question Some tips for improving written communication would be ANSWERS: Avoid unnecessary words , Use simple words and phrases , Use short and familiar words

23.True/False:Question

The theory of Bureaucracy was first propounded by Henry L.Gantt.ANSWERS: False 24.Multiple Choice Single ANSWERS::Question In which type of income class, does the insurance sector have to face the challenge of making insurance a buying priority?ANSWERS: lower-middle 25.Multiple Choice Multiple ANSWERS:

The different kinds of relationships for selecting the span of control would be :

ANSWERS: One to one , Cross relationship , Direct group 26.Multiple Choice Single ANSWERS::Question Management is said to be the combination of three factors, arts, science and the third is ANSWERS: profession 27.Multiple Choice Multiple ANSWERS:Question Functional authority works only when, ANSWERS: Assignment is clarified , The subordinates are allowed to participate , Feedback control is established 28.Multiple Choice Single ANSWERS:Question The fundamental objective of corporate governance is essentially ANSWERS: enhancement of long term shareholder value

29.True/False:Question

Policy is supposed to be immutable, unchanging and eternal.ANSWERS: True 30.Multiple Choice Multiple ANSWERS:Question

A procedure has the following advantages ANSWERS: ensures uniformity of action , increases co-ordination , provides good standard for the manage

31.True/False:Question

Management is always defined as dynamic, universal, ever-changing subject.ANSWERS: True 32.Multiple Choice Multiple ANSWERS::Question Under principle of effective communication what should be fully understood by all concerned. ANSWERS: taSks , policies , responsibilities 33.Multiple Choice Single ANSWERS:Question One of the popular forecast is ANSWERS: Demand 34.Match The Following:Question

ANSWERS:

Kautilya:-Conception of administration and management Swami Vivekananda:-Political, Social and Economic Management of state Samartha Ramdas:-Setting goals and accomplishing it. King Akbar:-Creator of social progress and prosperity 35.Select The Blank:Question

Costliness of the

is the overriding factor determining the extent of

________ decentralization.ANSWERS: Decision 36.Multiple Choice Single ANSWERS:Question What is essential for the management to get things done in the organization? ANSWERS: Delegation:

37.True/False:Question

Indian companies because of confused status have lacked self-confidence. ANSWERS: True 38.Select The Blank:Question

Charles Babbage built the first prototype of modern 39.Select The Blank:Question

________.ANSWERS:

Computers

Consultants must conduct diagnosis to redefine

________.ANSWERS:

Problem

40.True/False:Question

Lower level managers need EQ most.ANSWERS: False 41.Multiple Choice Single ANSWERS::Question Companies seeking to improve have taken a plethora of initiatives such as ANSWERS: TQM 42.Multiple Choice Multiple ANSWERS:Question Some of the limitations of business planning are ANSWERS: Time Consuming , Expensive device , Heavy cost of planning 43.Select The Blank:Question

Events are occurrences designed for ANSWERS: marketing 44.Select The Blank:Question

________

interests.

Positive motivation makes people willing to do their work in the best way they can and

improve their

________.ANSWERS:

performance

45.Multiple Choice Single ANSWERS:Question To which practice is the term "corporate governance" given? ANSWERS: Management

46.Select The Blank:Question

Under the types of motivators, non-financial motivators are encouragement, freedom

________.ANSWERS:

recognition

1.Multiple Choice Single ANSWERS:Question

What type of industry is consulting ANSWERS: Knowledge 2.Multiple Choice Single ANSWERS:Question Which Indian pharma company has recently started an SBU? ANSWERS: Ranbaxy 3.Select The Blank:Question

________

is

a tool for corporate governance.ANSWERS: communication

4.Multiple Choice Single ANSWERS:Question What does control maintain between output and effort?ANSWERS: Equilibrium

5.True/False:Question

Horizontal co-ordination takes place sideways.ANSWERS: True 6.Match The Following:QuestionANSWERS:

Who is the father of the three-needs theory? McClelland Who discovered the Expectancy theory? Vroom What is a basic need? Food What is an esteem need? Self-esteem Who propounded Theory X? McGregor 7.Multiple Choice Multiple ANSWERS:

Question The non-financial type of motivators would be ANSWERS: Encouragement , freedom , recognition 8.Select The Blank:Question

New companies feel that

________

is

the most appropriate type of alliance.

ANSWERS: Joint-venture

9.Multiple Choice Single ANSWERS:Question

What is that the consultant must be able to recognise about the client's future needs ?

ANSWERS: Vision

10.Select The Blank:Question

Learning organizations are adaptive to their

________

environment

ANSWERS: external

11.Match The FollowingQuestion

ANSWERS:Vipassana:-Meditation

Visionary:-Missionary

Knowledge Worker:-Wisdom Worker

Tamas:-Rajas

Karma:-Destiny

12.Select The Blank:Question

 

Event

has various

opportunities.ANSWERS: management,Career

13.Multiple Choice Multiple ANSWERS:Question

Some of the public insurance companies are

ANSWERS: LIC , Oriental Insurance , General Insurance

14.Multiple Choice Multiple ANSWERS:Question

Fedrick Winslow Taylor‟s Mechanism of Scientific Management includes

ANSWERS: scientific task setting , planning the task , standardization of tools and

equipments

15.Select The Blank:Question

Under the principles of effective delegation, it is said that never delegate and ________.

ANSWERS: Disappear

16.Select The Blank:Question

The higher the

________

level of the employee, the lower the

________

satisfaction.

ANSWERS: educational: job

17.Multiple Choice Single ANSWERS:Question

Who said, “Management is management of Men, Money, Machinery Materials and

Information?”ANSWERS: Anonymous

18.Select The Blank:Question

________

is the result of human limitation to the span of management.

ANSWERS: Delegation

19.Multiple Choice Single ANSWERS:Question

Learning organizations must possess what type of culture?

ANSWERS: Learning

20.Select The Blank:Question

A

________

faced by the retail business is the

________

aspect.

ANSWERS: challenge,cultural

21.Multiple Choice Multiple ANSWERS:Question

The different A‟s of the service sector are

ANSWERS: acceptability , awareness , availability

22.Multiple Choice Multiple ANSWERS:Question

Some of the external factors that limit control are

ANSWERS: govt. policies , market changes , economic changes

23.True/False,the heart of administration is the directing function.ANSWERS: True

24.True/False:Question

Service denotes physical transfer of goods.ANSWERS: False

25.True/False:Question

For effective control, different departments should have uniform systems of control.

ANSWERS: False

26.Multiple Choice Single ANSWERS:Question

As organizations increase their products, market diversity etc, for what type of people does

the demand increase?ANSWERS: General Managers

27.Multiple Choice Multiple ANSWERS:Question

The objective in corporate governance are

ANSWERS: shareholders value maximization , growth , stability

28.Multiple Choice Single ANSWERS:Question

Name the department which plays a major role in developing a learning organization

ANSWERS: MIS

29.Multiple Choice Multiple ANSWERS:Question

Communication barriers in the international environment are

ANSWERS: Loss by transmission , Loss by poor retention , Poor listening

30.Multiple Choice Single ANSWERS:Question

What criterion is that which the SBU must meet which is neither too large nor too small?

ANSWERS: Proper size

31.Select The Blank:Question

Management is a creative and

________

process.ANSWERS: continuous

32.Multiple Choice Multiple ANSWERS:Question

The old control techniques which were used through years are

ANSWERS: unity of policies , break-even analysis , budgetary control

33.Select The Blank:Question

Individuals have different

________

of management categories such as democratic,

________

,

bureaucratic, etc.

ANSWERS: styles: autocratic

34.True/False:Question

Economic considerations do not affect the choice of span.ANSWERS: False

35.Multiple Choice Single ANSWERS:

How many event management companies are there in Pune?ANSWERS: 215

36.True/False:Question

Developing effective control is one of the weaknesses of MBOANSWERS: False

37.Multiple Choice Multiple ANSWERS:Question

The summary of important trends in retailing are

ANSWERS: market concentration , global players vs. local players , non store retailing

38.Multiple Choice Single ANSWERS:Question

Who is the father of Intelligence Quotient ? ANSWERS: Alfred Bennet

39.Multiple Choice Multiple ANSWERS:Question

Research into the average Indian buying habits have brought about the following facts

ANSWERS: they prefer to pay in cash , they like to touch and feel the merchandise , they

want attention to be given to all members of their group

40.Multiple Choice Single ANSWERS:Question

Where is the attack on business families coming from

ANSWERS: Transnationals

41.Select The Blank:Question

Direction is a

________

function performed by all the managers at all levels of the

organisation.ANSWERS: managerial

42.Multiple Choice Multiple ANSWERS:Question

In the insurance sector the rules governing Indian companies are

ANSWERS: min. paid up capital of Rs. 1 billion , domestic player cannot be subsidiary of

foreign co. , no dealing in non-insurance and non-life as single entity

43.True/False:Question

Development of the retail sector requires a slow change in our mindset.ANSWERS: True

44.True/False,Succession planning is not a function of the Board of

Directors.ANSWERS: False

45.True/False:Question

Indian business families are still avoiding joint ventures and tie-ups.

ANSWERS: False

46.Multiple Choice Multiple ANSWERS:Question

Retailing categories based on ownership arrangement would be

ANSWERS: Super Markets , Consumer Durables Stores , Departmental Stores

1.Multiple Choice Single ANSWERS:Question

Which of the following is a necessary by product of good managerial directing ?

ANSWERS: Co-ordination

2.Multiple Choice Multiple ANSWERS:Question

Functional authority works only when,

ANSWERS: Assignment is clarified , The subordinates are allowed to participate , Feedback

control is established

3.Multiple Choice Multiple ANSWERS:Question

Unethical acts are results of the following factors:

ANSWERS: unawareness and insensitivity to issues , selfishness , faulty reasoning

4.Multiple Choice Multiple ANSWERS:Question

Limitation of control are

ANSWERS: external factors , fixing of responsibility , variation and its causes

5.Multiple Choice Single ANSWERS:Question

Name the service which has two prime necessities like co-ordination and infiltration.

ANSWERS: Staff

6.Multiple Choice Single ANSWERS:Question

How many forces of competition are there according to Michael E. Porter?

ANSWERS: Five

7.Multiple Choice Multiple ANSWERS:Question

The internal environment factors that influence management are

ANSWERS: labour , machines , place

8.Select The Blank:Question

________

means draw prior conclusions about the probables of production, sales, profits in

the future, on the basis of research.ANSWERS: Forecasting

9.Multiple Choice Single ANSWERS:Question

How many billion dollars is our Retailing sector estimated to be?ANSWERS: $ 180 billion

10.True/False:Question

Motivation of subordinates to meet the expectations of the manager is a feature of direction.

ANSWERS: False

11.Multiple Choice Multiple ANSWERS:Question

Name the tactics used in the intensity of rivalry amongst existing competitors.

ANSWERS: Price competition , Advertising battles , Product introduction

12.Multiple Choice Single ANSWERS:Question

Which concept of ethics tries to explore the traits which help a person to lead a life that is

satisfying from an ethical point of view?ANSWERS: ethics of Virtue

13.Multiple Choice Single ANSWERS:

Question What is the challenge insurance will face like any other service sector?

ANSWERS: Branding

14.True/False:Question

Vision without mission is incomplete and mission without vision is meaningless.

ANSWERS: True

15.Select The Blank:Question

Different rates are levied by different states for

tax.ANSWERS: entertainment

________

16.True/False:Question

Science is a body of organized knowledgeANSWERS: True

17.Multiple Choice Single ANSWERS:Question

Name the group of related businesses that can be taken for the sake of strategic planning,

distinct from the rest of the businesses

ANSWERS: strategic business units

18.Select The Blank

Brands are associated with lifestyles and people's

________.ANSWERS:

aspirations

19.Multiple Choice Single ANSWERS:Question

Organization is apart of which type of system?ANSWERS: Social

20.Select The Blank:Question

Advantage of delegation of authority results in prompt

________.ANSWERS:

Decision-

making

21.Match The Following:Question

ANSWERS::

Principle of effective delegation:To believe in feedback, interaction and result orientation.

High degree of delegation:The task is specified to a subordinate and is told to report back

with results

Functional authority:This is clarifying the assignment, which is delegated to a department.

Need for delegation:Superior needs to concentrate on important and vital issues.

22.Multiple Choice Multiple ANSWERS:Question

Advantages of delegation of authority would be:

ANSWERS: Prompt decision making , Opportunity to subordinates to grow and develop ,

Satisfaction to subordinates in terms of recognition

23.Select The Blank:Question

Span of control is also referred to as the span of

________.ANSWERS:

Supervision

24.Select The Blank:Question

One of the merits of

________

is that it recognizes importance of various individual needs

and motivation, and yields a contingency model.

ANSWERS: Vroom's theory

25.Multiple Choice Single ANSWERS:Question

A senior family member and trusted professional manager acts as what to the business

families scions trained abroad and then return to take over the business.

ANSWERS: mentor

26.Select The Blank:Question

________

means

that private and foreign investors can participate in the Indian Insurance

Sector.ANSWERS: Liberalization

27.Select The Blank:Question

Chesterd Bernard developed a theory of organization and ________

functions.ANSWERS: Executive

28,Match The Following:Question

ANSWERS:

Unit of command:This means that employees should receive orders from one superior only

Scalar chain:Chain of superiors from the highest to the lowest ranks

Equity;Loyalty, devotion on the part of managers should be there when dealing with

subordinates

Esprit De Corps:In union there is strength'

29.Multiple Choice Single ANSWERS:Question

The main role of management consultant to the organisation is to provide

ANSWERS: Recommendations

30.Multiple Choice Multiple ANSWERS:Question

The potential external opportunities faced by an organization are

ANSWERS: additional customer groups , faster market groups , falling trade barriers

31.Multiple Choice Multiple ANSWERS:Question

The service sector has grown because of reasons mentioned below

ANSWERS: tendency of distributing specialized knowledge and technology capital for labour

in the manufacturing industry , technology no longer gives a competitive edge to

manufacturing activities in the global scenario , as income increases, consumer demands for

services increase faster than those for goods

32.Multiple Choice Multiple ANSWERS:Question

The family owned businesses like Tata and Birla, also face major fears like

ANSWERS: Right successor , Stumbling self-confidence , Lack of professional management

33.True/False:Question

Management is the combination of Arts, Science and profession.

ANSWERS: True

34.Select The Blank:Question

Actuary is one who specializes in the

________

of

insurance.ANSWERS: mathematics

35.True/False:Question

One of the oldest technique of checking performance is the personal observation.

ANSWERS: True

36.True/False:Question

Delegation and decentralization are closely related to each other.ANSWERS: True

37.Multiple Choice Multiple ANSWERS:Question

In the complex new liberalized economy business families face common problems such as

ANSWERS: Unproductive labour , Falling share value , Transnational attach

38.Multiple Choice Single ANSWERS:

What articulates the long-term goals of an enterprise ?ANSWERS: Vission Statement

39.Multiple Choice Multiple ANSWERS:Question

Some of the popular forecasts are

ANSWERS: Demand forecast , Sales forecast , Specific industry forecast, Sales forecast ,

40.True/False:Question

You should never measure the process and develop tools that will measure your progress.

ANSWERS: False

41.Select The Blank:Question

Many families were running the business with a law

stake of 15% to 20%.

________

ANSWERS: Capital

42.True/False:Question

Management exists only at the top levels of the organization.

ANSWERS: False

43.True/False:Question

Direction initiates at the bottom level in the organisation and follows to top through the

hierarchy.ANSWERS: False

44.Select The Blank:Question

High morale is likely to be associated with superior motivation and low morale with

________

,

and a lack of drive.ANSWERS: frustration

45.Multiple Choice Multiple ANSWERS:Question

Research indicates that the limbic system learns best through

ANSWERS: motivation , extended practice , feedback

46.Multiple Choice Multiple ANSWERS:Question

Advantages of learning organizations should be

ANSWERS: Free exchange and flow of information , Commitment to learning, personal

development , Climate of openness and trust

47.True/False:Question

Morale is the sum total of various physical qualities.

ANSWERS: False

Wednesday, August 13, 2008

LIST OF ATTEMPTED QUESTIONS AND ANSWERS:S

Multiple Choice Multiple ANSWERS:

Question

The products that are grouped under SBU share a common

Correct ANSWERS:

underlying technology , market , skill

Multiple Choice Single ANSWERS:

Question

What requires a high level of optimism and persistence despite rejection?

Correct ANSWERS:

Self Motivation

Your ANSWERS:

Self Motivation

True/False

Question

Strong corporate governance is indispensable to resilient and vibrant capital markets.

Correct ANSWERS:

True

Your ANSWERS:

True

Multiple Choice Single ANSWERS:

Question

The service may or may not be tied to which type of good?

Correct ANSWERS:

Physical

Select The Blank

Question

Organization is like an

________

Correct ANSWERS:

influenced by

________-building

process.

individual

Correct ANSWERS:

image

Select The Blank

Question

50.The last few years have shown a

________

of film

shows.

________

Correct ANSWERS:

opportunities

Correct ANSWERS:

celebrity

Multiple Choice Single ANSWERS:

Question

Where is the attack on business families coming from?

Correct ANSWERS:

Transnationals

True/False

Question

Product differentiation is not a barrier to entry.

Correct ANSWERS:

False

Multiple Choice Single ANSWERS:

Question

Management is

Correct ANSWERS:

Creative

Select The Blank

Question

There has been an increased

________

on ________.

Correct ANSWERS:

reliance

Correct ANSWERS:

consultants

Multiple Choice Multiple ANSWERS:

Question

The different A‟s of the service sector are

Correct ANSWERS:

acceptability , awareness , availability

True/False

Question

Management exists only at the top levels of the organization.

Correct ANSWERS:

False

Select The Blank

Question

In the Needs- satisfaction chain, every

________

is a ________

Correct ANSWERS:

step

Correct ANSWERS:

Motivator

Multiple Choice Single ANSWERS:

Question

Organization is a set-up of what?

Correct ANSWERS:

Relationships

Match The Following

Question

Correct ANSWERS:

Problem Perception

Bounded Rationality

Benefits

Weaknesses

Takeover

Turnaround

Budgets

Strategies

Policies

Rules

Multiple Choice Multiple ANSWERS:

Question

Business families have adapted themselves to the new realities such as

Correct ANSWERS:

customer relationship management , reliable after sales service , new product launch

Multiple Choice Single ANSWERS:

Question

Management is the combination of Arts, Science and

Correct ANSWERS:

Profession

Multiple Choice Multiple ANSWERS:

Question

The Indian customers has been shying away from large stores and supermarket chains due

to

Correct ANSWERS:

poverty and low literacy rates , expensive supply chains , low per capita income , low taxes

True/False

Question

India never had its own management practice.

Correct ANSWERS:

False

Multiple Choice Single ANSWERS:

Question

The need for co-ordination is created when managers do what to specialized activities?

Correct ANSWERS:

Divide

Select The Blank

Question

Self-motivation requires a

level of ________.

Correct ANSWERS:

High,optimism

Multiple Choice Multiple ANSWERS:

Question

The bureaucratic type of leadership is normally criticized for

Correct ANSWERS:

nepotism , delays

Multiple Choice Multiple ANSWERS:

Question

The various problems faced by event management industries are

Correct ANSWERS:

entertainment tax rates , large no. of permissions required , service taxes

True/False

Question

Indian business families have focused more on their areas of core competence.

Correct ANSWERS:

False

Multiple Choice Single ANSWERS:

Question

Who said, “Management is a multiple organ that manages a business, manages a manager

and manages workers and work”?

Correct ANSWERS:

Peter Drucker

Select The Blank

Question

Henry P. Towne outlined the Importance of

________

as a ________

Correct ANSWERS:

management

science

Multiple Choice Multiple ANSWERS:

Question

Components of planning would include

Correct ANSWERS:

objectives , budgets , procedures

Multiple Choice Single ANSWERS:

Question

Management is not just a

Correct ANSWERS:

Process

Multiple Choice Single ANSWERS:

Question

According to Sehznick, “ the major task of a leader is not only to make a policy, but to build

it into organization‟s what?”

Correct ANSWERS:

Corporate Culture

True/False

Question

Direction is also done by top and middle level managers.

Correct ANSWERS:

True

Multiple Choice Single ANSWERS:

Question

What does the insurance company compensate, when an event insured against occurs?

Correct ANSWERS:

Losses

Multiple Choice Single ANSWERS:

Question

Who is the Father of Competitive Strategy?

Correct ANSWERS:

Michael E. Porter

True/False

Question

Greater co-ordination is not needed in sequential rather than pooled interdependence.

Correct ANSWERS:

False

Select The Blank

Question

is telling

what to do.

Correct ANSWERS:

Direction

people

Match The Following

Question

Correct ANSWERS:

The process of control is complete

only when corrective action is taken ..

Control highlights omissions if any.

And makes it possible to take Corrective measures ..

Control is related to the future.

though it lives in the present ..

Changes can be anticipated

via information collected.

Control gives the correct picture

of the nature of corrective action to be taken.

True/False

Question

Organisational morale is basically the individual mental condition.

Correct ANSWERS:

False

Multiple Choice Multiple ANSWERS:

Question

Features of Management are as follows

Correct ANSWERS:

goal oriented , universal , continuous process

Select The Blank

Question

is a systematic and knowledge of

and living.

Correct ANSWERS:

Vedanta:

Life

Multiple Choice Single ANSWERS:

Question

Who propounded theory X and theory Y?

Correct ANSWERS:

McGregor

Multiple Choice Multiple ANSWERS:

Question

Service sector has expanded relentlessly in the past decade due to related events in the

1990‟s

Correct ANSWERS:

explosion of information tech. , slow growth of manufacturing industry , virtual stagnation in

agriculture

Multiple Choice Single ANSWERS:

Question

One of the internal environment factors that influences management is

Correct ANSWERS:

Place

Select The Blank

Question

Actuary

and deciding of a specific

is the biggest problem.

Correct ANSWERS:

science

premium

True/False

Question

If you want it done right, do it yourself, is a fallacy

Correct ANSWERS:

True

Select The Blank

Question

Self-________

matters a lot to ________

Correct ANSWERS:

regulation

Leaders

Multiple Choice Multiple ANSWERS:

Question

Some of the major strategies adopted by business families for their survival and growth are

Correct ANSWERS:

appointment of professional mangers , joint ventures and tie-ups , technology up gradation

Multiple Choice Single ANSWERS:

Question

One of the external environment factors that influences Management is

Correct ANSWERS:

Legal

Multiple Choice Single ANSWERS:

 

Question

For most hi-tech service industries, the two ingredients are:

 

Correct ANSWERS:

Only a and c

Select The Blank

Question

An objective of corporate governance is

of

value.

Correct ANSWERS:

enhancement:

shareholder

Select The Blank

Question

is

management does

Correct ANSWERS:

management

what

Multiple Choice Single ANSWERS:

 

Question

Corporate governance may bear on performance through which of the following?

Correct ANSWERS:

All of these

Multiple Choice Multiple ANSWERS:

Question

The tools and techniques used in the learning organizations are

Correct ANSWERS:

creativity, brainstorming , observing outcomes , reframing knowledge

Multiple Choice Multiple ANSWERS:

Question

Collective learning requires skills for sharing information and knowledge, the key skills

mentioned are

Correct ANSWERS:

listening and observing , holistic perspective , coping with challenge and uncertainty

Multiple Choice Single ANSWERS:

Question

The Indian customer likes to be served:

Correct ANSWERS:

All of these

PPM assgn

Multiple Choice Single ANSWERS:

Question

The best leader is someone who is?

Correct ANSWERS:

Cool

Multiple Choice Single ANSWERS:

Question

Life Insurance Corporation was nationalized in 1956 by merging how many private

insurance companies?

Correct ANSWERS:

245

Select The Blank

Question

offer a definite

to the planning process.

Correct ANSWERS:

Rules

direction

True/False

Question

To avoid order and clarity there should be unity of command.

Correct ANSWERS:

False

Multiple Choice Multiple ANSWERS:

Question

The different leadership styles are

Correct ANSWERS:

Autocratic , democratic , laissez - faire

Select The Blank

Question

Companies seeking to improve have taken a plethora of initiatives such as

and

________

Correct ANSWERS:

TQM

BPR

Multiple Choice Single ANSWERS:

Question

What has led to the stumbling of Indian companies?

Correct ANSWERS:

Self-confidence

Select The Blank

Question

________

divide work into specialized ________.

Correct ANSWERS:

Managers

functions

Multiple Choice Multiple ANSWERS:

Question

The internal environment factors that influence management are

Correct ANSWERS:

labour , machines , place

Multiple Choice Single ANSWERS:

Question

Co-ordination must be visualized from which stage of planning and policymaking?

Correct ANSWERS:

Early

True/False

Question

Management consultants do not assist implementation.

Correct ANSWERS:

False

Select The Blank

Question

 

management includes

of tools and equipments.

Correct ANSWERS:

Scientific

Standardization

Select The Blank

Question

A

faced by the retail business is the

aspect.

Correct ANSWERS:

challenge

cultural

Select The Blank

Question

should

its resources in key areas

Correct ANSWERS:

SBU

Manage

True/False

Question

Frederick W. Taylor was born before Henry Fayol

Correct ANSWERS:

False

Multiple Choice Single ANSWERS:

Question

Who said, “Management is the creation and maintenance of internal environment in an

enterprise, where individuals working in groups can perform efficiently and effectively

towards the attainment of gr

Correct ANSWERS:

Koontz & O „Donell

Multiple Choice Single ANSWERS:

Question

Without an efficient what can, direction not be fully effective?

Correct ANSWERS:

Control

Multiple Choice Multiple ANSWERS:

Question

Various areas of operations in Event Management are

Correct ANSWERS:

celebrity mangement , high profile weddings, birthday parties , concerts

Multiple Choice Multiple ANSWERS:

Question

A responsible leader does not limit

Correct ANSWERS:

discussions , development of alternatives , interactions

Multiple Choice Single ANSWERS:

Question

Achieving one‟s potential is what type of need?

Correct ANSWERS:

Self-actualization

Select The Blank

Question

involves the setting of

which will have to prevail in the Organization

Correct ANSWERS:

Objectives

standards

Multiple Choice Single ANSWERS:

Question

Who said, “Management is a multiple organ that manages a business, manages a manager

and manages workers and work”?

Correct ANSWERS:

Peter Drucker

Multiple Choice Single ANSWERS:

Question

What is the meaning of no physical transfer of goods in Service?

Correct ANSWERS:

Intangibility

Match The Following

Question

Correct ANSWERS:

Whose success story has taught us a lesson?

Japan

Which King insisted upon setting the goals?

Akbar

Who mentioned that everybody has a divine power to face challenges?

Vivekananda

Who was the mentor of Chandragupta Maurya?

Kautilya

Who popularize Transcendental Meditation?

Maharishi

True/False

Question

Direction should not be a very continuous activity.

Correct ANSWERS:

False

True/False

Question

Delegation of authority does not allow subordinate to develop

Correct ANSWERS:

False

Multiple Choice Single ANSWERS:

Question

Who said, “Management is management of Men, Money, Machinery Materials and

Information?”

Correct ANSWERS:

Anonymous

Multiple Choice Single ANSWERS:

Question

Who is called “the Father of Modern Management Theory”?

Correct ANSWERS:

Henry Fayol

Multiple Choice Single ANSWERS:

Question

Direction helps facilitate what in the organization?

Correct ANSWERS:

Change

Select The Blank

Question

corporate governance is

to resilient and vibrant capital markets.

Correct ANSWERS:

Strong:

indispensable

Match The Following

Question

Correct ANSWERS:

EQ refers to the qualities

That mark the people who excel in real life.

Science is proving that EQ more than IQ

Underpins many of the best decisions.

Emotional distress shrinks working memory

And so diminishes the ability to think clearly.

self-motivation requires a high level of optimism

And persistence despite rejection ..

Empathy involves reading unstated emotional cues

Being able to sense what others are feeling

Multiple Choice Multiple ANSWERS:

Question

Due to liberalization the changes that has taken place can be summarized as

Correct ANSWERS:

competition , pressure on prices , market revolution

Select The Blank

Question

Corporate governance should aim at better

,

________ ________

and accountability.

Correct ANSWERS:

transparency

ethics

True/False

Question

Economic considerations do not affect the choice of span.

Correct ANSWERS:

False

Select The Blank

Question

can be viewed as an extension of ________.

Correct ANSWERS:

Decentralization

delegation

Select The Blank

Question

can defined as the

of what is good and right for business.

Correct ANSWERS:

Business Ethics

study

Multiple Choice Single ANSWERS:

Question

Where is the attack on business families coming from?

Correct ANSWERS:

Transnationals

Multiple Choice Multiple ANSWERS:

Question

The old control techniques which were used through years are

Correct ANSWERS:

unity of policies , break-even analysis , budgetary control

Multiple Choice Multiple ANSWERS:

Question

Steps that a whistle blower should take into consideration

Correct ANSWERS:

stick to facts , consult lawyer , determine the type of wrong

Multiple Choice Multiple ANSWERS:

Question

Budgetary control involves budgets such as

Correct ANSWERS:

sales , production , cash

True/False

Question

Event management is a modern activity.

Correct ANSWERS:

True

Multiple Choice Multiple ANSWERS:

Question

Which among the following are barriers to communication?

Correct ANSWERS:

Noise, time and distance , Semantic barriers , Wrong Medium

Multiple Choice Single ANSWERS:

Question

What is concerned for the good and right for the society?

Correct ANSWERS:

Ethics

Multiple Choice Multiple ANSWERS:

Question

The important characteristics of direction are

Correct ANSWERS:

helps utilize capabilities , initiates action , irreplaceable task

Multiple Choice Multiple ANSWERS:

Question

Principles of effective communication would be

Correct ANSWERS:

clear in use of language , attentive listening , use of right medium

True/False

Question

The objective of paternalistic leadership to help, guide, protect followers.

Correct ANSWERS:

True

Multiple Choice Multiple ANSWERS:

Question

The channels through which corporate governance may bear on performance are

Correct ANSWERS:

managerial incentives , disciplining , corporate restructuring

a

PPM assgn

Multiple Choice Single ANSWERS:

Question

Who said, “Management is management of Men, Money, Machinery Materials and

Information?”

Correct ANSWERS:

Anonymous

Multiple Choice Single ANSWERS:

Question

Management is

Correct ANSWERS:

Multidisciplinary

Multiple Choice Multiple ANSWERS:

Question

The features of art is as follows

Correct ANSWERS:

skill , knowledge , creativity

Multiple Choice Multiple ANSWERS:

Question

Science as a discipline has the following features

Correct ANSWERS:

body of organized knowledge , establishes cause and effect relationship

True/False

Question

Management is conditional

Correct ANSWERS:

False

True/False

Question

Science is a body of organized knowledge.

Correct ANSWERS:

True

Multiple Choice Single ANSWERS:

Question

Who formulated the l4 Principles of Management?

Correct ANSWERS:

Henry Fayol

Multiple Choice Multiple ANSWERS:

Question

Some of the popular forecasts are

Correct ANSWERS:

demand forecast , sales forecast

Multiple Choice Multiple ANSWERS:

Question

A vision statement should have the following components

Correct ANSWERS:

ability to inspire people , achievable , precise and objective

True/False

Question

Drucker emphasized an MBO philosophy for self-help

Correct ANSWERS:

False

Match The Following

Question

Correct ANSWERS:

Control

Standard

Measurement

Performance

Motivating

Employees

Deviations

Action

Flexible

Design

Multiple Choice Single ANSWERS:

Question

What does control set up for the organization?

Correct ANSWERS:

Standards

True/False

Question

Necessary rigidity is required in the control design.

Correct ANSWERS:

False

True/False

Question

Control has to be flexible.

Correct ANSWERS:

True

True/False

Question

Control helps management in knowing which department needs less attention.

Correct ANSWERS:

False

Multiple Choice Single ANSWERS:

Question

By creating independent units what can be done to the need for coordination?

Correct ANSWERS:

Reduced

Multiple Choice Single ANSWERS:

Question

What does coordination do to corporate and individual goals?

Correct ANSWERS:

Harmonizes

True/False

Question

Under planning targets of each department need not be compared with targets of all other

departments.

Correct ANSWERS:

False

Your ANSWERS:

True

Multiple Choice Multiple ANSWERS:

Question

The different leadership styles are

Correct ANSWERS:

Autocratic , democratic , laissez - faire

Your ANSWERS:

Autocratic , democratic , laissez - faire

Multiple Choice Multiple ANSWERS:

Question

Some of the traits of leaderships are as follows

Correct ANSWERS:

emotional stability , communication skill , knowledge of human relations

Your ANSWERS:

emotional stability , communication skill , knowledge of human relations

Multiple Choice Multiple ANSWERS:

Question

Under hard boiled type of autocratic leadership, the employees tend to become

Correct ANSWERS:

qresentful , uarrelsome

Your ANSWERS:

qresentful , uarrelsome

Multiple Choice Single ANSWERS:

Question

Which need includes the basic human needs of food, clothing and shelter?

Correct ANSWERS:

Physiological needs

Your ANSWERS:

Social affiliation need

Multiple Choice Multiple ANSWERS:

Question

Some of the general motivators are

Correct ANSWERS:

job security , freedom at workplace , interesting work

Your ANSWERS:

job security , freedom at workplace , interesting work

Multiple Choice Single ANSWERS:

Question

Many organizational problems have their root cause in what?

Correct ANSWERS:

Misunderstandings

Your ANSWERS:

Misunderstandings

Multiple Choice Multiple ANSWERS:

Question

The different types of psychological barriers to communication will be

Correct ANSWERS:

ego , status consciousness , closed mind

Your ANSWERS:

ego , status consciousness , closed mind

Multiple Choice Multiple ANSWERS:

Question

The functional management challenges in service sector are

Correct ANSWERS:

human resource , marketing and advertising , finance and taxation

Your ANSWERS:

human resource , marketing and advertising , finance and taxation

Multiple Choice Single ANSWERS:

Question

What proportion is the organized sector of the retail market?

Correct ANSWERS:

2 %
2
%
2 %

Your ANSWERS:

2

%

True/False

Question

Mass activities have started in modern times .

Correct ANSWERS:

False

Your ANSWERS:

True

Multiple Choice Single ANSWERS:

Question

Corporate Governance is the term given to which practices?

Correct ANSWERS:

Management

Your ANSWERS:

Management

True/False

Question

There are three central ideas associated with consequentialism.

Correct ANSWERS:

False

Your ANSWERS:

False

Multiple Choice Single ANSWERS:

Question

What is an independent business with a coherent set of products, strategies, and objectives,

called

Correct ANSWERS:

Strategic Business Unit

Your ANSWERS:

Strategic Business Unit

True/False

Question

EQ was first brought to attention by Benott Simon .

Correct ANSWERS:

False

Your ANSWERS:

False

Match The Following

Question

Correct ANSWERS:

Your ANSWERS:

Tatas

Indian Hotels

BPL

Nambiars

BPL

Bombay Dyeing

Nulsi Wadia

Bombay Dyeing

Indian Hotels

Azeem Premji

Wipro

Wipro

Singhanias

Raymonds

Raymonds

Multiple Choice Single ANSWERS:

Question

What is the role of management consultants?

Correct ANSWERS:

All of these

Your ANSWERS:

Only a and b

Select The Blank

Question

is a scientific process of looking

,

which is based on past performance

Correct ANSWERS:

Forecasting

Your ANSWERS:

Forecasting

Correct ANSWERS:

forward

Your ANSWERS:

forward

Select The Blank

Question

________

is crucial to an organisaton‟s ________.

Correct ANSWERS:

Directing

Your ANSWERS:

Directing

Correct ANSWERS:

success

Your ANSWERS:

success

Select The Blank

Question

Control through the

information will enable proper

of plans.

Correct ANSWERS:

feedback

Your ANSWERS:

feedback

Correct ANSWERS:

implementation

Your ANSWERS:

implementation

Select The Blank

Question

Theory Y assumes that people will exercise

and control towards achieving

they are committed to.

Correct ANSWERS:

direction

Your ANSWERS:

direction

Correct ANSWERS:

objectives

Your ANSWERS:

objectives

Select The Blank

Question

The higher the

level of the employee, the lower the

satisfaction.

Correct ANSWERS:

educational

Your ANSWERS:

educational

Correct ANSWERS:

job

Your ANSWERS:

job

Select The Blank

Question

is concerned with what is Good and right for ________.

 

Correct ANSWERS:

Ethics

Your ANSWERS:

Ethics

Correct ANSWERS:

society

Your ANSWERS:

society

Select The Blank

Question

Make sure to follow the proper

________

in reporting the ________.

Correct ANSWERS:

Guidelines

Your ANSWERS:

Guidelines

Correct ANSWERS:

wrongdoing

Your ANSWERS:

wrongdoing

Select The Blank

Question

An

is a Group of related ________

Correct ANSWERS:

SBU

Your ANSWERS:

SBU

Correct ANSWERS:

businesses

Your ANSWERS:

businesses

Select The Blank

Question

Emotional

is the Realization to ________.

Correct ANSWERS:

intelligence

Your ANSWERS:

intelligence

Correct ANSWERS:

sense

Your ANSWERS:

Purpose

Multiple Choice Multiple ANSWERS:

Question

The aspects of corporate governance are

Correct ANSWERS:

attracting public attention , indispensable , trust

Your