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FINALTERM EXAMINATION

Fall 2009
MGT502- Organizational Behavior !"e##ion - 2$
%e#tion No& ' ! Mar(#& ' $ - )lea#e *hoo#e one

Which one of the following is defined as a social entity composed of two or more people
which functions on a relatively continuous basis to achieve a common goal or set of
goals.
Community
Organization
Partnership
Treaty

%e#tion No& 2 ! Mar(#& ' $ - )lea#e *hoo#e one

A relatively permanent change in behavior occurring as a result of eperience is called!
"earning
#rooming
Performance
$otivation

%e#tion No& + ! Mar(#& ' $ - )lea#e *hoo#e one

#uatemala is a country where ine%ualities eist showing gap between rich and poor.
Which of the following value is truly representing the state of #uatemala&
Power distance
'ndividualism
Collectivism
(ncertainty avoidance

%e#tion No& , ! Mar(#& ' $ - )lea#e *hoo#e one

)ahra*s personality shows that she is dependable+ well organized+ and responsible.
According to the ,ig -ive model. which of the following is the right dimension for
describing )ahra*s personality& http!//vustudents.ning.com/
Agreeableness
0motional stability
0troversion
Conscientiousness

%e#tion No& 5 ! Mar(#& ' $ - )lea#e *hoo#e one

Which of the following is NOT one of the si universal emotions+ as agreed upon
by most contemporary researchers&
Anger
-ear
1ate
2adness

%e#tion No& - ! Mar(#& ' $ - )lea#e *hoo#e one

A decision ma3ing model that describes how individuals should behave in order to
maimize some outcomes is! http!//vustudents.ning.com/
4ational decision ma3ing
,onded rational model
'ntuitive decision ma3ing
Contingent decision ma3ing

%e#tion No& . ! Mar(#& ' $ - )lea#e *hoo#e one

2ana is a group leader at interior designing firm. 2he is concerned with the achievement
of her peers and subordinates+ she appreciate their suggestions and motivates them to
come up with something new and uni%ue. Which of the following is 2ana*s style&
Conceptual
,ehavioral
5irective
Analytical

%e#tion No& / ! Mar(#& ' $ - )lea#e *hoo#e one

What are the three 3ey elements of motivation&
'nterest+ activity and reward
Awareness+ effort and outcome
2timulation+ progress and achievement
'ntensity+ direction and persistence

%e#tion No& 9 ! Mar(#& ' $ - )lea#e *hoo#e one

Which of the following were considered higher6order needs by $aslow&
0steem 7 2elf6actualization
2ocial 7 2elf6actualization
Physiological 7 2afety
2afety 7 2ocial

%e#tion No& '0 ! Mar(#& ' $ - )lea#e *hoo#e one

Which of the following statements is true&
Older employees have lower rates of avoidable absence than younger wor3ers
Older employees have lower rates of unavoidable absence than younger wor3ers
Older employees are more li3ely to %uit their 8ob than younger wor3ers
Older employees are perceived to be more fleible than younger wor3ers

%e#tion No& '' ! Mar(#& ' $ - )lea#e *hoo#e one

A 999999999999999 is a collection of organizational members who en8oy each other:s
company and socialize with each other ;often both on and off the 8ob<.
Tas3 force
Command group
Team
-riendship group

%e#tion No& '2 ! Mar(#& ' $ - )lea#e *hoo#e one

Which of the following is NOT one of the 3ey components of effective teams&
0ffective wor3 design
4ecognized company identity
2upportive contetual influences
Well6managed team processes

%e#tion No& '+ ! Mar(#& ' $ - )lea#e *hoo#e one

A 999999999 is a temporary cross6functional team.
=uality circle
Wor3 group
Tas3 force
T=$ group

%e#tion No& ', ! Mar(#& ' $ - )lea#e *hoo#e one

The leader shows concern for the comfort+ well6being+ status+ and satisfaction of 99999999999
http!//vustudents.ning.com/
-ollowers
$anagers
2ubordinates
2uperiors

%e#tion No& '5 ! Mar(#& ' $ - )lea#e *hoo#e one

According to the (niversity of $ichigan studies+ which of the following is used to define
a leader who ta3es personal interest in the needs of his/her subordinates&
>>>>>>>>2ituation6oriented
>>>>>>>>0mployee6oriented
>>>>>>>>Production6 oriented
>>>>>>>>Tas36oriented

%e#tion No& '- ! Mar(#& ' $ - )lea#e *hoo#e one

All of the following are eamples of nonverbal communication 0?C0PT!
>>>>>>>>'nstant messaging
>>>>>>>>Physical distance
>>>>>>>>-acial epressions
>>>>>>>>1and gestures

%e#tion No& '. ! Mar(#& ' $ - )lea#e *hoo#e one

Which of the following communication networ3 occurs when a chec3out cler3 reports to
a department manager+ who in turn reports to a store manager+ who reports to a regional
manager&
>>>>>>>>Wheel
>>>>>>>>All6channel
>>>>>>>>Chain
>>>>>>>>1orizontal

%e#tion No& '/ ! Mar(#& ' $ - )lea#e *hoo#e one

Which of the following type of leader is li3ely to have the most profound effect on his or
her followers&
>>>>>>>>Transformational
>>>>>>>>Transactional
>>>>>>>>Authoritarian
>>>>>>>>Transcendent

%e#tion No& '9 ! Mar(#& ' $ - )lea#e *hoo#e one

Which of the following is the opposite of coercive power&
http!//vustudents.ning.com/
>>>>>>>>4eferent
>>>>>>>>4eward
>>>>>>>>"egitimate
>>>>>>>>Charismatic

%e#tion No& 20 ! Mar(#& ' $ - )lea#e *hoo#e one

The administration of a College recommended Ayesha to be the member of college honor
society for her ecellent effort is an eample of!
>>>>>>>>"egitimate
>>>>>>>>Coercive
>>>>>>>>4eward
>>>>>>>>Personal

%e#tion No& 2' ! Mar(#& ' $ - )lea#e *hoo#e one

@our physician has advised you to ta3e a series of medications. @ou comply because of
her which of the following power&
-ormal
0pert
4eferent
'nformation

%e#tion No& 22 ! Mar(#& ' $ - )lea#e *hoo#e one

The power tactic of using flattery and creating goodwill before ma3ing a re%uest
is 3nown by which of the following term&
'ngratiation
Affective appeal
'nspirational appeal
$otivational appeal

%e#tion No& 2+ ! Mar(#& ' $ - )lea#e *hoo#e one

2uccessful coalitions have been found to do all of the following EX0E)T&
5isappear %uic3ly
Contain fluid membership
-orm slowly and deliberately
Achieve their target issues

%e#tion No& 2, ! Mar(#& ' $ - )lea#e *hoo#e one

$ost political activities in organizations would be described as 99999 political behaviors.
-unctional
"egitimate
'llegitimate
Professional

%e#tion No& 25 ! Mar(#& ' $ - )lea#e *hoo#e one

The process by which individuals attempt to control the perceptions that others form of
them is called!
http!//vustudents.ning.com/
'mpression management
'nformation management
Conflict management
Perception management

%e#tion No& 2- ! Mar(#& ' $ - )lea#e *hoo#e one

Aaveed is relatively new employee and wants to ma3e sure that he ma3es a good
impression on his cowor3ers and supervisor. 1e agrees with the supervisor*s opinion
most of the time and is always doing nice things for him. Aaveed is attempting to use!
Political behavior
5efensive behavior
-astidious behavior
'mpression management

%e#tion No& 2. ! Mar(#& ' $ - )lea#e *hoo#e one

Asad and 2aad are wor3ing in a company. There occurs a conflict between the two due to
different views on some decisions. ,oth are indulging in what type of conflict&
'nterpersonal Conflict
'nterorganizational Conflict
'ntergroup Conflict
Person6role Conflict

%e#tion No& 2/ ! Mar(#& ' $ - )lea#e *hoo#e one

Which of the following is the most important criterion in determining whether conflict is
functional or dysfunctional&
Overall morale
Turnover rates
Absenteeism levels
Performance

%e#tion No& 29 ! Mar(#& ' $ - )lea#e *hoo#e one

Which of the following methods of third6party negotiation always results in a settlement&
$ediation
Consultancy
Arbitration
Conciliation

%e#tion No& +0 ! Mar(#& ' $ - )lea#e *hoo#e one

'n comparing the organizational design needs of the small organization and the large
organization+ which of the following is a consideration for the small organization&
>>>>>>>>$ore formalization
>>>>>>>>$ore specialization
>>>>>>>>$ore centralization
>>>>>>>>-lat hierarchy of authority

%e#tion No& +' ! Mar(#& ' $ - )lea#e *hoo#e one

There are several things that can assist a large organization to decentralize+ including!
>>>>>>>>'ncreasing compleity of the organization
>>>>>>>>2pecialization of products/mar3et/technology
>>>>>>>>Adding more senior managers
>>>>>>>>,ecoming less formal in design and procedures

%e#tion No& +2 ! Mar(#& ' $ - )lea#e *hoo#e one

When the organization:s environment is uncertain+ comple+ and dynamic+ the manager
needs which of the following structure&
>>>>>>>>$echanistic
>>>>>>>>,ureaucratic
>>>>>>>>Organic
>>>>>>>>-unctional

%e#tion No& ++ ! Mar(#& ' $ - )lea#e *hoo#e one

1ow do most employees react to 8ob enlargement efforts&
>>>>>>>>(n%ualified approval
>>>>>>>>2omewhat enthusiastically
>>>>>>>>With a lac3 of enthusiasm
>>>>>>>>The reaction tends to be mied
http!//vustudents.ning.com/
%e#tion No& +, ! Mar(#& ' $ - )lea#e *hoo#e one

A business firm that has etensive international operations in more than one foreign
country is an eample of9999999999999999.
>>>>>>>>Aational organization
>>>>>>>>$ultinational organization
>>>>>>>>-oreign organization
>>>>>>>>Aone of the given options

%e#tion No& +5 ! Mar(#& ' $ - )lea#e *hoo#e one

'mplementing '2O often gives the following advantages EXCEPT:
>>>>>>>>Create a more efficient+ effective operation
>>>>>>>>'ncrease customer satisfaction and retention
>>>>>>>>4educe international trade
>>>>>>>>4educe waste and increases productivity

%e#tion No& +- ! Mar(#& ' $ - )lea#e *hoo#e one

A process of measuring performance of an employee by a manager+ peers+ subordinate
and internal customers is 3nown as!
>>>>>>>>$,O
>>>>>>>>BCD degree feedbac3
>>>>>>>>Performance evaluation
>>>>>>>>Performance feedbac3

%e#tion No& +. ! Mar(#& ' $ - )lea#e *hoo#e one

A manger is helping his subordinates to eplore+ and possibly resolve+ personal problems.
What is he doing&
>>>>>>>>Counseling
>>>>>>>>Training
>>>>>>>>Aegotiating
>>>>>>>>Coaching

%e#tion No& +/ ! Mar(#& ' $ - )lea#e *hoo#e one

The individual or group who underta3es the tas3 of introducing and managing a change
in organization is called!
>>>>>>>>Aegotiator
>>>>>>>>Communicator
>>>>>>>>Change Agent
>>>>>>>>2po3esperson

%e#tion No& +9 ! Mar(#& ' $ - )lea#e *hoo#e one

'ntroducing new e%uipment tools or operating methods are eamples of change in!
>>>>>>>>People
>>>>>>>>2trategies
>>>>>>>>Technology
>>>>>>>>2tructure

%e#tion No& ,0 ! Mar(#& ' $ - )lea#e *hoo#e one

The process of assessing the activities with in a 8ob is called 999999999999999999
>>>>>>>>Eob analysis
>>>>>>>>Eob description
>>>>>>>>Eob specification
>>>>>>>>Eob evaluation
http!//vustudents.ning.com/
%e#tion No& ,' ! Mar(#& ' $ - )lea#e *hoo#e one

$anagers who have spent their entire careers with an organization and are high in the
hierarchy focus on which of the following&
>>>>>>>>#ood change agents
>>>>>>>>#enerally the impetus for change
>>>>>>>>Often impediment to change
>>>>>>>>(sually focused on radical change

%e#tion No& ,2 ! Mar(#& ' $ - )lea#e *hoo#e one

Which theory states that people are born with certain characteristics that
predispose them to being leaders&
>>>>>>>>-iedler*s perspective
>>>>>>>>,ehavioral theory
>>>>>>>>Contingency theory
>>>>>>>>Trait theory

%e#tion No& ,+ ! Mar(#& ' $ - )lea#e *hoo#e one

The degree to which an individual believes that performing at a particular level will
generate a desired outcome is defined by epectancy theory as what 3ind of relationship&
>>>>>>>>Performance6reward
>>>>>>>>0ffort6performance
>>>>>>>>4eward6personal goal
>>>>>>>>0ffort6satisfaction

%e#tion No& ,, ! Mar(#& ' $ - )lea#e *hoo#e one

All of the following are the eamples of reward power EX0E)T!
>>>>>>>>Pay
>>>>>>>>Wor3 assignments
>>>>>>>>Promotion
>>>>>>>>Transfer

%e#tion No& ,5 ! Mar(#& ' $ - )lea#e *hoo#e one

Which of the following is NOT an eample of coercive power&
>>>>>>>>Punishment
>>>>>>>>Physically harm someone
>>>>>>>>'nformation that is important to the organization
>>>>>>>>,eing assigned to a dead end position

%e#tion No& ,- ! Mar(#& ' $ - )lea#e *hoo#e one

Who will usually have the greatest potential influence on the actions of subordinates&
>>>>>>>>A leader with position power
>>>>>>>>An informal leader
>>>>>>>>A leader with personal power
>>>>>>>>A leader with both personal and position power

%e#tion No& ,. ! Mar(#& ' $ - )lea#e *hoo#e one

Ali strongly disagrees with the current strategic plan+ but he is afraid that his vote against
it at the net meeting will hurt his chances for promotion. Ali schedules a dentist
appointment for the same time as the meeting in order to avoid the vote. Which political
behavior techni%ue has Ali used&
>>>>>>>>,uilding image
>>>>>>>>Controlling the agenda
>>>>>>>>(sing outside eperts
>>>>>>>>#ame playing

%e#tion No& ,/ ! Mar(#& ' $ - )lea#e *hoo#e one

2$1" 1ospital has only one ?6ray machine. The staff at emergency room claims to have
the greatest need for the machine+ but the surgeons in the operating room demand ready
access to the machine. The conflict between these two groups is a result of which of the
following&
>>>>>>>>Personality clashes
>>>>>>>>5ifferent goals
>>>>>>>>2carce resources
>>>>>>>>0cessive competitiveness

%e#tion No& ,9 ! Mar(#& ' $ - )lea#e *hoo#e one

The conflict that occurs between a company and a union during a stri3e is!
>>>>>>>>'nterpersonal
>>>>>>>>'ntergroup
>>>>>>>>'nterorganizational
>>>>>>>>'ntragroup

%e#tion No& 50 ! Mar(#& ' $ - )lea#e *hoo#e one

Which type of s3ill training has become increasingly important in organizations&
>>>>>>>>-inancial
>>>>>>>>Technical
>>>>>>>>Problem solving
>>>>>>>>'nterpersonal

%e#tion No& 5' ! Mar(#& ' $ - )lea#e *hoo#e one

The variability in interview results across an applicant pool is reduced by using a
standardized99999.
htt1&22v#t3ent#4ning4*o52
>>>>>>>>Approach for recruiting applicants
>>>>>>>>Pool of applicants
>>>>>>>>2et of interview %uestions
>>>>>>>>Time frame for scheduling interviews

%e#tion No& 52 ! Mar(#& ' $ - )lea#e *hoo#e one

Which of the following states the minimum acceptable %ualifications that the incumbent
must possess to perform the 8ob successfully&
>>>>>>>>Eob description
>>>>>>>>Eob specification
>>>>>>>>Eob evaluation
>>>>>>>>Eob enrichment

%e#tion No& 5+ ! Mar(#& ' $ - )lea#e *hoo#e one

Which of the following specifies the relative value of each 8ob in the organization&
>>>>>>>>Eob description
>>>>>>>>Eob specification
>>>>>>>>Eob evaluation
>>>>>>>>Eob enrichment

%e#tion No& 5, ! Mar(#& ' $ - )lea#e *hoo#e one

Website and internet is changing the way companies and individuals communicate. 't is
an eample of which of the following forces for change&
>>>>>>>>People
>>>>>>>>Technology
>>>>>>>>Communication
>>>>>>>>2ocial

%e#tion No& 55 ! Mar(#& ' $ - )lea#e *hoo#e one

All of the following are eamples of eternal forces for change EX0E)T&
>>>>>>>>Wor3force diversity
>>>>>>>>#lobalization
>>>>>>>>0thical behavior
>>>>>>>>Changing employee*s epectations

%e#tion No& 5- ! Mar(#& ' $ - )lea#e *hoo#e one

Which of the following is the individual source of resistance to change&
>>>>>>>>2tructural inertia
>>>>>>>>Threat to epertise
>>>>>>>>5isli3e of change agent
>>>>>>>>Threatened power

%e#tion No& 5. ! Mar(#& ' $ - )lea#e *hoo#e one

Which of the following best describes organization development&
>>>>>>>>O5 focuses on technological change
>>>>>>>>O5 wor3s best as a spontaneous process
>>>>>>>>O5 is designed to combat unwanted change
>>>>>>>>O5 is the process of planned change using scientific 3nowledge

%e#tion No& 5/ ! Mar(#& ' $ - )lea#e *hoo#e one

A,C manufacturer is a local organization. The C0O of that organization is thin3ing of
epanding his business in international mar3et. What can be the possible reasons of this
epansion&
>>>>>>>>To earn foreign capital
>>>>>>>>To wor3 with untrained labor
>>>>>>>>To avoid cultural diversity
>>>>>>>>To wor3 under poor wor3ing conditions

%e#tion No& 59 ! Mar(#& ' $ - )lea#e *hoo#e one

Pa3istan*s 2port goods industry was accused of child labor due to which Pa3istan had to
bear huge losses in eports. This issue was highlighted due to which of the following
factors&
>>>>>>>>'nternational 2tandards
>>>>>>>>#lobalization
>>>>>>>>0thics in organizations
>>>>>>>>All of the given options

%e#tion No& -0 ! Mar(#& ' $ - )lea#e *hoo#e one

PTC" has contracted with different recruiting agencies to provide human resource for its
call centers. 't is an eample of which of the following& http!//vustudents.ning.com/
>>>>>>>>Off shoring
>>>>>>>>Outsourcing
>>>>>>>>Eob migration
>>>>>>>>#eocentric

%e#tion No& -' ! Mar(#& ' $ - )lea#e *hoo#e one

(sman and Awais are procurement engineers in A,C Corporation. ,oth have same
eperience and education. The responsibilities of both are same. ,ut (sman is earning
more because of the personal relationships with their boss. Which of the following may
be the reason of organizational stress for Awais&
>>>>>>>>2alary
>>>>>>>>2upervisor
>>>>>>>>'n8ustice
>>>>>>>>2afety

%e#tion No& -2 ! Mar(#& ' $ - )lea#e *hoo#e one

Performance management is a systematic process of which of the followings&
>>>>>>>>Continually monitoring performance
>>>>>>>>5eveloping the capacity to perform
>>>>>>>>Planning wor3 and setting epectations
>>>>>>>>All of the given options

%e#tion No& -+ ! Mar(#& ' $ - )lea#e *hoo#e one

Which of following is AOT an employee*s responsibility regarding career development&
>>>>>>>>$anaging reputation
>>>>>>>>,uilding and maintaining networ3s
>>>>>>>>Creating growth opportunity
>>>>>>>>2taying updated

%e#tion No& -, ! Mar(#& ' $ - )lea#e *hoo#e one

Performance appraisals can fail due to all of the following reasons EX0E)T&
>>>>>>>>Proper rewards for performance
>>>>>>>>"ac3 of appraisal s3ills
>>>>>>>>"ac3 of proper information
>>>>>>>>(nclear language

%e#tion No& -5 ! Mar(#& + $

What sort of organizational factors contribute to political activity&

%e#tion No& -- ! Mar(#& 5 $

F2tress can be either a positive or negative influence on employee performance.G 5iscuss.
http!//vustudents.ning.com/

%e#tion No& -. ! Mar(#& '0 $

Aawaz 7 Co are ambitious to be one of the leading organizations in carpet industry. What
should its management do to be recognized as a high6 performance organization&

%e#tion No& -/ ! Mar(#& '0 $

5iscuss the contemporary change issues managers are facing these days.