You are on page 1of 7

August 22 - 28, 2014 Webster-Kirkwood Times 13

13Hometown Business Profles
Shop Sugar Magnolia For The Perfect
Bra & Specialty Lingerie
Sugar Magnolia Boutique, Webster
Groves’ specialty lingerie and bra shop,
features custom-fit bras and offers lounge-
wear, intimates, bridal, burlesque and
maternity lingerie, as well as hosiery, jew-
elry, soaps and candles.
“I have always loved lingerie, but after
15 years of marriage and three children, I
didn’t even recognize my own body,” said
shop owner Lisa Davis.
Left frustrated by the lack of options
and the difficulty in locating a proper-fit-
ting bra, Davis founded Sugar Magnolia in
February 2012. The goal was a unique
specialty shop that provides a personal
experience, as well as an array of sizes.
“We’re trying to fill the void between a
boring bra shop and a swanky adult store,”
Davis said.
Owner Davis, Carrie
Dalton and Ellen Mazur
make up Sugar Magnolia’s
team. While Davis has a
true passion for lingerie,
Dalton brings a fresh cre-
ative flair to the store and
Mazur has a real keen eye
for detail.
“We are changing the way women feel
about themselves, one bra at a time,”
Davis said.
Recent research showed that about 80
percent of women are wearing the wrong
bra size. An ill-fitting bra can cause neck,
back and shoulder pain.
“At Sugar Magnolia, you will be fitted
by one of our specialists and given the
knowledge to help you understand why a
great fitting bra is so important for every
woman – no matter her size,” Davis said,
Customers say they love the array of
bra sizes from cup sizes AA to N and band
sizes from 28 to 50. The shop also carries
lacy, silky, risqué and romantic styles, plus
special made-in-the-shop garters.
“Whether you’re seeking the perfect
gift, a custom special
order, space for a party, or
a basic everyday bra, you
can expect a comfortable,
highly personalized shop-
ping experience at Sugar
Magnolia,” Davis said.
From left: Ellen Mazur, Lisa Davis and Carrie Dalton
38 N. Gore Ave. • Webster Groves • 314-395-9159
James Durbin Jewelers, Fine Jewelry
and Award Winning Designs
The welcoming atmosphere at James
Durbin Jewelry Design is embodied by
its friendly staff. Durbin’s philosophy of
dependability, customer service and attention
to detail, plus its commitment to ethical
business practices have made the shop a pillar
in the community.
The hometown family jeweler provides a
full range of services, including jewelry repair,
estate and insurance appraisals, watch batteries
and repair, engraving and pearl stringing.
“Whether you are looking for an
engagement ring, a timeless investment
piece or a one-of-a-kind statement piece, we
invite you to explore our extremely varied
inventory,” said James Durbin. He opened
the Kirkwood store with his wife, Martha, in
1991, after spending eight years in
A belief in service to others,
along with a dedicated team, has
propelled Durbin into being one of
the premier custom jewelry stores in
St. Louis.
“From elegant fne jewelry with diamonds
and hand-selected colored gems to the artistry
of our metalsmith’s handcrafted designs, we
have something for everyone.
The Durbins have spent a lifetime in the
jewelry business and are experts in diamonds
and colored stones. The team includes
award-winning metalsmith Roger Rimel
who has been at Durbin’s for 20 years and
was 2012 Best of Show award winner at the
Missouri Jewelers Association. Award-winning
Janet Scherrer has been at Durbin’s for 12
years. Store manager and lead salesperson
Tracy Alonzo with Durbin for 13 years, is a
Jewelers of America Certifed Management
Professional specializing in the engagement/
wedding process. Christa Greenlee, a seven-
year Durbin veteran, is a sales
associate, photographer and social
media coordinator. Anita Palmer
joined the staff this spring.
Stop by 10 a.m. to 5:30 p.m.,
Tuesday to Friday and 10 a.m. to 2
p.m. on Saturday.
From left: (front) James Durbin, Martha Durbin. (back) Anita Palmer, Christa Greenlee,
Tracy Alonzo, Roger Rimel, Janet Scherrer
114 W. Jefferson Ave. • Kirkwood • 965-6508
Jaxis Duinix Jiwiii\ Disicx
Zounds Hearing Helps Clients
Hear Birds Sing Again
Chad and Kim Gregory opened their
Zounds Hearing franchise in February,
offering free hearing evaluations, as well as
retail sales and repair of hearing devices and
“We were impressed with the sound
quality and technology of Zounds
hearing aids,” said Kim Gregory. “We
had experience through a loved one with
the frustrations hearing aids can present.
We were thrilled to learn there was some
resolution to those through the 57 patents of
founder Sam Thomasson.”
During a free evaluation, the staff
examines the patient’s ears with an otoscope
to check frst for ear wax accumulation.
If a hearing aid is needed, there are many
options. Rechargeable digital aids come with
a remote control with four presets for better
clarity of sounds of different frequencies in
different environments.
The Zounds staff includes Jane Manhart,
a licensed hearing
instrument specialist.
“Patient care is her
No. 1 priority,” Gregory
Gregory gets the most satisfaction in her
work when “seeing someone smile as they
hear sounds they haven’t heard recently.”
“It’s pretty emotional when you hear
how people are connecting with friends
and family and are able to engage in group
conversations,” she said. “We hear a lot of
remarks that people enjoy hearing the birds
Customers tell Gregory they appreciate
the staff’s outstanding client care.
“We take the time to explain your exam
results fully and educate you on hearing
health and options,” she said.
Zounds never charges for offce visits,
adjustments, re-evaluations or routine
maintenance: “No hidden costs, no
Zounds franchises offer a portfolio of
some of the world’s best-performing hearing
aids and wireless devices at affordable prices
to people with mild, moderate or moderate/
severe hearing loss.
From left: Kim Gregory, Jane Manhart.
9997 Manchester Road • Warson Woods • 858-1212
14 Webster-Kirkwood Times August 22 - 28, 2014
14Hometown Business Profles
Kuhn Construction:
Five Generations & Growing
Rick Kuhn, CEO of Kuhn Construction
Co. Inc., is the ffth generation in the building
business and recently welcomed his godson,
Douglas Moody, to the team.
Moody has had experience in
construction in his hometown of Kansas City,
Kan., and most recently in New Mexico. As
his godparents/bosses, Rick and Mary Jane
Kuhn couldn’t be happier with this new
member to their growing company.
The family aspect of the business also
includes daughter Jodie Allen of Fresh Art
Photography, who designs the “look” of
Kuhn Construction from business cards,
letterhead and the very noticeable signs
frequenting area yards letting people know
that Kuhn Construction is working there.
Kuhn Construction is a full-service
contracting company that has worked around
the St. Louis area for 34-plus
years. The company was run
for many years by Rick’s
father, grandfather and great
That family aspect extends
to their clients.
“We have watched the children of clients
grow up, and we have helped the homes grow
with them,” Rick Kuhn said.
Kuhn redid a kitchen for a couple when
they frst bought their Webster home, and
20 years later redid that same kitchen, and
now as those clients downsize, Kuhn is
working on their new condo. It is that kind of
relationship that Rick and Mary Jane enjoy in
their business.
Kuhn has built new homes, added second
stories, revamped hundreds of kitchens
and bathrooms, but the company also does
smaller jobs, repairs and maintenance items.
No job is too big or too small, said Mary
Jane Kuhn.
Kuhn also has worked in restaurants,
offces and churches. Last September, Rick
returned from his third trip to Africa, where
he helped complete a chapel
for the Diocese of Lui in
South Sudan.
“It was amazing to see
the seven-year long project
completed,” he said.
755 E. Monroe Ave. • Oakland • 966-KUHN (5846)
Employee, Godson Doug Moody and owner, Rick Kuhn aren’t afraid of the dirty jobs, shown here
after demo day on a 2nd floor remodel in Webster Groves.
Reliable Service A Mainstay At
Webster Groves Complete Auto Repair
Things are always changing at Webster
Groves Complete Auto Repair, but the shop
continues to provide reliable service, and
customers continue to appreciate the shop’s
honest and laid-back family atmosphere.
With advancements in technology and
vehicle computer capabilities, the auto business
has undergone many changes since Jerry
Pftzinger, now retired, opened his shop in 1982.
“Power windows, door locks and cruise
control seem mundane compared to vehicles
having the capability to parallel park themselves
and brake prior to an accident,” said owner Scott
Pftzinger, Jerry’s son.
While embracing the new technology, the
Pftzingers still enjoy working on classic and
antique vehicles.
“Remember, though, that we repair and
service all domestic and foreign vehicles, no
matter what their age,” Pftzinger said.
One change regular customers may notice
is that the shop’s mascot, Scott’s dog Harley D,
has been absent.
“Seems like Harley D would rather stay at
home napping instead of coming in to work,”
his owner said. So, Offce Manager Jessica
Vaccaro-Fitzgerald recruited her own “Little
Jack” to stand in for Harley D in this season’s
staff photo.
“Customers frequently tell me how
impressed they are with Jessica,” Pftzinger said.
“She always takes the time to have a brief chat
with the customers and truly takes interest in the
Pftzinger considers his staff part of the
family business. “I am so fortunate to have
honest, loyal, hard working employees.”
“We always try to accommodate our
customers’ needs by taking the time to explain
and show them visually the problems found with
their vehicle,” he said.
WG Complete Auto gently reminds
customers that it’s time to think about the family
car’s winter maintenance needs. Mechanics are
ready to check over the vehicle to avoid any
unforeseen winter mishaps.
From left: Scott Pfitzinger, Jerry Pfitzinger, Scotty MacDonald, Joe Johnson, Greg Stearns, Jessica
Vaccaro-Fitzgerald and L.J. Little Jack.
#2 S. Old Orchard • Webster Groves • 961-2728
Seniors Home Care:
Proud To Be Celebrating Its 27th Year!
More than 27 years ago, Kit Whittington
was the primary caregiver for her grand-
mother, who had been diagnosed with cancer.
Whittington was the only family member
available to assist with her care. Because she
also worked full time, it grew increasingly
difficult both physically and emotionally. So
she hired an independent caregiver, but soon
discovered that her grandmother was not
receiving the level of care she deserved.
“At the end of the day, I checked on her
and to my disbelief, I discovered the care-
giver had simply not shown up,” Whittington
said. “My grandmother had missed her doc-
tor’s appointment and much-needed meals. It
was a debilitating moment; we were both in
In 1987, Whittington start-
ed SHC to provide a family
support system for older
adults. SHC employs an
around-the-clock nursing staff
to assist clients and families in
achieving their unique needs.
Nurses and caregivers are screened,
bonded and insured employees (not contrac-
tors). All employees undergo drug testing, a
thorough background search and complete a
training program that includes basic nursing
skills, and physical therapy applications.
SHC offers flexibility of care ranging from a
30-minute QuickVisit™ to 24/7 care.
SHC has received an A+ rating, plus the
Torch Award, from the Better Business
“My own feelings of helplessness and a
desire for a higher quality of life for my
grandmother drove me to find a better way to
care for her. The motivation behind SHC is
my own personal experience
and I’ve built the company on
a solid foundation of 27 years
of consistent, compassionate
caring for all clients.” — Kit
Whittington, RN, BSN
Front Left to Right: Shellitta Jackson, Ryan Whittington, Kit Whittington, Karen Easky, Alice Endy,
Mark Petty, Rebecca Pavelka. Back Left to Right: Liz Wilcox, Sue Barbre, Karen Twellmann,
Ted Ryan, Mark Whittington, Wendi Bottoms.
Mid County 314-962-2666 • Clayton/Ladue 314-863-2667
South County 314-894-2666 •
Whether shopping for a single window
treatment, redecorating an entire house or
seeking the solution to a complex design
challenge, Show Me Blinds & Shutters in
Kirkwood, a gallery store for the Hunter-
Douglas brand, can help.
Show Me Blinds has been offering sales
and installation on a wide range of window
treatments since 1996.
Veteran design consultants Marcia
Hermann and Libby Blake can help custom-
ers select from limitless combinations of
color, texture, fabrics and function during a
free home consultation.
Every order is custom
designed, measured and
made. Bob Starr and Tom
Tintera perform the instal-
Show Me Blinds was
one of the first Hunter Douglas Gallery®
stores established in the United States 10
years ago. All Hunter-Douglas products are
made in the U.S.A.
The connection with the well-known Hunter-
Douglas brand gives the store the aura of a
“small business with big values.”
Customers love that Show Me Blinds is a
small family business in Kirkwood.
For the staff, the best aspect of their
work is seeing homeowners’ excitement
after their new window treatments have
been installed.
We provide free in-
home design consultation,
quote, measuring and
Customer satisfaction
is an important part of the
From left: Gary, Bob, Libby, Terri, Marcia, Barry and Tom.
Show Me Blinds & Shutters:
“Small Business With Big Values”
933 S. Kirkwood Road • Kirkwood • 314-909-1177
Monday – Friday 9 a.m. – 5 p.m.
August 22 - 28, 2014 Webster-Kirkwood Times 15
15Hometown Business Profles 15Hometown Business Profles
Indulge Taste Buds With Lunch & Bread
From Great Harvest Bread Co.
It’s not unusual for customers to pur-
chase loaves of bread after stopping in for
lunch at Great Harvest Bread Company.
And that’s exactly what owners Tom and
Judy Honigfort had in mind when they
opened their bakery in 2011.
“We aren’t a restaurant,” Tom
Honigfort explains. “But we serve lunch
daily to showcase our bread.”
The August salad special, for example,
features heirloom tomatoes purchased
from Kirkwood Farmers’ Market, and is
served with a hearty slice of whole grain
spinach feta or cracked pepper Swiss
bread, two of the specialty breads featured
on the bakery’s August bake schedule.
These mouth-watering breads are just
a few of the bakery items Great Harvest
prepares daily. It also sells other
breads from Honey Wheat to
Whole Grain Apple
Cinnamon Swirl. Tempting
cookies, scones, muffins
and bars are also on the
menu. Lunch is served
Monday through Saturday to
showcase the fabulous bread.
The staff mills wheat daily on a ham-
mer mill onsite and bakes it into breads
and sweets within 48 hours.
“Great Harvest is a great resource for
health-conscious consumers because our
breads and baked goods contain no addi-
tives, preservatives or dough condition-
ers,” said Judy Honigfort, who has owned
the bakery with her husband, Tom, since
May 2011.
“We derive the most satisfaction from
our business being located in downtown
Kirkwood,” she said. “A certain buzz fills
the air downtown, especially on beautiful
days. The shops are diverse and eclectic,
other store owners are extremely
supportive, and almost every customer
walks into our bakery with a smile
already on his or her face.
“I credit that to the atmo-
sphere that downtown shop-
ping provides. That, and
they know they are about to
taste some pretty amazing
bread,” she added.
Tom and Judy Honigfort
125 W. Argonne Ave. • Kirkwood • 821-1848
New Owner Celebrates Reopening Of
Greentree Pharmacy With Sept. 27 Party
The public is invited to help Tony
Roberts celebrate the grand reopening of
Greentree Pharmacy on Sept. 27. Roberts
took over ownership of the independent
pharmacy earlier this year.
“In 2012, I opened a pharmacy near
the downtown area of St. Charles because
it was very community oriented,” Roberts
said. “When this opportunity presented
itself to me, I immediately jumped at
the chance to acquire another pharmacy
located in a close-knit community.”
Pharmacy is all in the family with
Greentree’s new staff. Roberts’ father
owned pharmacies in St. Charles for many
years. Pharmacy manager Phil Youngclaus
also comes from a line of independent
pharmacist owners from Kansas City.
“He is excited to be back in an
independent pharmacy as opposed to the
large corporation,” Roberts said. He said
the staff also includes
pharmacist Patty Chollet
and technicians Tori
Sprouse and Mary Case.
Roberts loves getting
to know the patients.
“I feel as if I am not just their
pharmacist, but part of their neighborhood
and families,” he said. “I am there with
them for their ups and downs. I help them
celebrate their good times and help them
through their tough times.
“It gives me great satisfaction knowing
that I am able to help someone get over
something as simple as a cold or understand
how their new medication is going to help
them after a hospitalization,” he added.
Customers tell Roberts they appreciate
that the staff knows their names and treats
them as more than a number. Roberts
and the Greentree staff look forward to
learning the names and kids’ names of
their new customers in Kirkwood.
The reopening party, from noon to
4 p.m., will include a cake- and ribbon-
cutting, children’s activities, a sidewalk
sale and prizes, including
two Kindle Fires, Mizzou
tickets, Rams tickets and
an iPod Nano.
From left: Tony, Ford and Ashley Roberts.
301 S. Kirkwood Road• Kirkwood •394-2404
Laurie’s Shoes Fitting Footwear On
Satisfied Customers For 63 Years
Laurie’s Shoes has been providing fne-
quality family footwear, arch supports and
accessories, as well as hands-on customer
service for more than 63 years. And it is
still run by the same family descended from
Morris Goldman, who founded the company
in 1951 with daughter and son-in-law Joan
and Wally Waldman.
“It began with our grandfather and our
mother and father,” said Mark Waldman.
“All three children entered the business
some 35 to 40 years ago. Today, a number
of great-grandchildren are continuing the
“We are one of the oldest and longest-
surviving family shoe stores in the county,”
he said. “Why? Because we combine old-
school ethics with new trends in fashion,
material and technology.”
One recent trend
Laurie’s is following is
larger sizes and widths.
The store carries men’s
sizes up to 16 and
women’s up to 14 in
widths ranging from
The old-school ethics center on the
family atmosphere and the staff’s dedication
to serving their outstanding customer base.
“The staff is like family,” Waldman
said. “This is why we have little or no
turnover. Many staff members are ftting
their third generation of customers. All our
staff members are altruistic – they truly care
about you!”
Waldman derives his satisfaction from
satisfed and happy clients.
“It is what we have worked a lifetime
on,” he said. “And when clients reaffrm this
mission, I am happy!”
He also gets a kick out of hearing
customers’ stories about how they were
ftted as a child by the same sales associate.
One customer related that “my feet hurt and
I was told to get an operation. I was ftted
by one of your associates
in the proper size, width
and shoe, and my feet feel
great! No operation!”
Laurie’s Shoes has
four locations: Glendale,
Chesterfeld Mall, St. Louis
Galleria and Creve Coeur.
Helping customers get the right fit.
9916 Manchester Road • Glendale • 961-1642
Consolidated Design & Construction
Knows “A Home Is Where Life Happens”
Since 1989, Consolidated Design &
Construction Group has been in the “dream
fulfillment” business. As second-generation
carpenter John Dunlap likes to say, “Don’t
live with your home, live in it!”
If a homeowner can dream it, Consolidated
will do whatever it takes to make a client
happy from the first phone call to the com-
pleted project.
“With so much to think about, you need
the ability to start your remodeling project in
an affordable and responsive manner,” said
owner Dave Dunlap.
Consolidated’s unique Dream Study pro-
cess does this by asking intuitive questions
and practicing attentive listening.
“The Dream Study gives us great insight
into how our clients live,” Dunlap said. “That
allows us to create a personalized project that
exceeds expectations.”
“The time spent in the Dream Study
phase, and the attention
to detail in the design
phase, allows your proj-
ect to be done with the
highest level of crafts-
manship on time, on
budget and on point,” he
said. “We take great pride in understanding
that your home is more than just a house. It’s
where life happens.”
NRS Corp.’s National Homeowner
Satisfaction Study has ranked Consolidated
the highest in homeowner satisfaction among
all remodelers nationwide. Consolidated also
has received 23 HBA Homer Awards, the
“Oscars” of the St. Louis home building
Consolidated is committed to the health,
safety, maintenance and performance of cli-
ents’ homes.
“We want our clients to live comfortably
in a safe and healthy home,” said Production
Manager Josh Dunlap, who is certified by the
Building Performance Institute to do energy
audits and building performance analyses.
“Energy-efficient practices and sound build-
ing science achieve that economically.”
Noah and Toby Dunlap, representing the
third generation, already
are incorporating safe
work practices by wear-
ing proper personal pro-
tective equipment while
on the job.
From left: Josh, Noah, John, Toby and Dave Dunlap.
314-647-9077 •
16 Webster-Kirkwood Times August 22 - 28, 2014
16Hometown Business Profles 16Hometown Business Profles
Martha’s Hands Providing
“Love Through Service” Since 1997
Does a family member or friend need a
little help to stay in their home? You can
place your trust in Martha’s Hands. A
Martha’s Hands nurse care manager will
visit with the client and their family to
customize care.
Typical services include bathing and
dressing assistance, meal preparation/
clean-up, medication set-up and remind-
ers, light housekeeping, laundry, errand
running and companionship.
Eileen Hedrick founded Martha’s
Hands on a mission of “Love through
Service” over 30 years ago. While a nurs-
ing student, Hedrick was taught compas-
sionate care by the Sisters of Mercy,
emphasizing total wellness. She applied
this mission in her nursing career.
With the help of family, Martha’s
Hands started in her basement in 1997.
Known for its
quality service,
Martha’s Hands
has grown to
become one of
the premiere private-duty home care agen-
cies in St. Louis.
“One of our guiding principles is to
provide the kind of care we would want for
our own Mom or Dad,” explained Eileen
Hedrick, RN, BSHA. “Our unique nurse
care manager approach gives great piece
of mind to families – knowing they have a
professional nurse supporting them
through their care decisions.”
Martha’s Hands is actively involved
with the Home Care Association of
America, Missouri Alliance for Home
Care, Alzheimer’s Association and the
Kirkwood-Des Peres Area Chamber of
Hedrick’s daughter, Denise Hedrick
Huber, co-owns Martha’s Hands and has
become more involved in running the busi-
ness, working to continue Eileen’s original
mission of
“Love through
Recently, co-founders Denise Hedrick Huber and Eileen McCaffrey Hedrick, celebrated a
milestone, surpassing three million hours of care services in the local community.
314-965-4350 •
Matthew F. Strohmeyer D.D.S. Provides
Caring Dentistry in Brentwood
The Family Dental Practice of Matthew F.
Strohmeyer D.D.S. has grown since its April
2006 opening in Brentwood.
Dr. Strohmeyer offers comprehensive oral
health care, including cosmetic procedures and
patient education. He sees children of all ages,
senior citizens and everyone in between.
“We are continually building on our solid
foundation established seven years ago,” Dr.
Strohmeyer said. “We are always striving to offer
the healthiest and highest quality dentistry. That
means adding procedures, products and attention
to detail that keep patients happy and healthy.”
The staff includes office manager, Ann; regis-
tered dental hygienist, K.C.; receptionist, Debbie;
and dental assistants, Jessica and Alima. Dr.
Strohmeyer’s wife, Jill, is the office bookkeeper.
Patients like the office’s relaxed, friendly
atmosphere, plus the personal attention, the high
quality of dentistry, honesty and attention to
detail. A new patient recently wrote:
“I have had the best experience coming to
your practice and wanted you all to know how
important your friendliness, professionalism,
and expertise is to me. Before I came to see
you, I hadn’t been to see the dentist in six
years! I was so afraid due to previous nega-
tive experiences, but it has all been turned
around thanks to you all. I have recom-
mended you to everyone I know and raved of the
excellent care you provide. With sincere thanks
and appreciation.”
Dr. Strohmeyer said he and his staff care so
much about their patients and provide them with
the best care possible. “Whether it is a routine
checkup, painful emergency or a cosmetic proce-
dure, all patients will leave feeling and looking
better,” Strohmeyer continued.
He also appreciates the referrals he gets from
his patients.
“We would be honored to be your oral health
care providers,” said Dr. Strohmeyer. “Research
is showing more and more how oral health can
positively and negatively affect overall health. If
it has been awhile since you have seen a dentist,
we would be more than happy to schedule a com-
prehensive oral examination and a professional
cleaning for you. We are currently
accepting new patients.”
Visit Matthew F. Strohmeyer D.D.S.
From left: Alima, Ann, K.C., Debbie, Jill, Dr. Strohmeyer, Lucas, Oliver, Audrey, Sylvia.
Matthew F. Strohmeyer, DDS, LLC
Family Dental Practice
Matthew F. Strohmeyer, DDS, LLC
Family Dental Practice
8764 Manchester, Ste. 200 • Brentwood • 314-968-2483
Common Cents Rental Sells, Rents
Repairs Outdoor Equipment
Common Cents Rental Inc. is
approaching its ffth anniversary with new
offerings that take the lawn equipment
rental, repair and sales business into the
fourth season of outdoor maintenance.
The family company, which opened
in 2009, carries major equipment brands,
including Echo, Grasshopper, Husqvarna,
Hustler Turf, Redmax, Tanaka, Toro and
Shindaiwa. It recently added Fisher Snow
Plows to its line of sales and repair.
Bryan and Jennifer Ficken acquired the
rental equipment business fve years ago
from the retiring previous owner. It was a
good ft because Bryan Ficken has worked
in lawn and garden his whole life. So it
was only natural to add a lawn and garden
component to the business, building on
the base of his longstanding
Customers can rent a wide
range of lawn and power
equipment, including air tools,
aerators, backhoes, chain saws,
concrete tools, drain snakes,
fooring tools, pallet forks, skids,
welders and now snow plows.
As for the lawn and garden aspect, “we
have many years in the feld,” Jennifer
Ficken said. “Bryan originally worked on
mowers out of our back yard and grew
from there.”
In the past fve years, “we have grown
leaps and bounds because of wonderful
customers who have recommended us,” she
The customers appreciate that Common
Cents prices are fair and realistic and that
the rental equipment is in very good shape,
Ficken said.
Jennifer Ficken gets the most
satisfaction in her job from “customers
being pleased with our work, friendliness
and willingness to work with them,” she
said. “I enjoy talking to customers.”
Although summer may yet
bring some hot days, fall and
winter are just around the corner.
“Keep us in mind for aerator
rental and seed, as well as salt
and snow plows,” Ficken said.
From left: Austin, Jennifer, Kevin, Bryan, Breanna, Andrew Mudd, Tim, Curtis and Andrew.
1080 Gravois Road • Fenton • 636-326-4888
John Jackson Neighborhood Real Estate
“Local Home Specialist”
For Realtor John Jackson, his business is
all about community.
Jackson opened an independent real
estate brokerage in January that specializes in
residential properties in Kirkwood, Glendale
and Webster Groves.
“After 15 years at a large corporate real
estate frm, I decided to open a truly local
community brokerage,” Jackson said.
Jackson’s new brokerage, John Jackson
Neighborhood Real Estate, builds on the
localized expertise he is known for providing
his clients. Jackson and his associates have
settled into a quaint building across the street
from Glendale City Hall on Sappington Road.
“I enjoy building relationships in the
Kirkwood, Webster and Glendale area and
having my offce close to my clients and the
tight-knit community in which I live and
work,” Jackson said.
He’s now consulting with
clients interested in navigating
the sought-after markets of
Kirkwood, Glendale and
Webster Groves.
Jackson gets great
satisfaction from seeing his
clients enjoy the community.
“I run into my clients every single day,
and they always thank me for helping them
decide to move here,” he said.
He appreciates the trust his clients have in
him, and he’s committed to exceeding client
“Moving can be daunting and stressful,
especially with children, and knowing that
we are there to support our clients means
everything to them,” Jackson said.
In addition to his strong community
relationships, Jackson is known for using
cutting-edge technology, including online
listings and mobile document storage systems,
to bring buyers and sellers together and to
provide seamless customer service.
Jackson is a third-generation real estate
professional. Both of his grandmothers sold
real estate in St. Louis
County in the 1940s and
‘50s, and his parents and
sister are in real estate.
Jackson lives in Glendale
with his wife, Katie, and
their seven children, ranging
in age from 1 to 15.
Top St. Louis Realtor John Jackson operates a specialty brokerage in Glendale.
423 N. Sappington • Glendale • 965-HOME (4663)
August 22 - 28, 2014 Webster-Kirkwood Times 17
17Hometown Business Profles 17Hometown Business Profles
“Like A Good Neighbor”
James Carlton State Farm Is There
When the Affordable Care Act came to
fruition in early 2014, James Carlton State
Farm was there to help customers make the
transition to a new way of acquiring health
“We have many options to help people
prepare,” Carlton said. “Whether that’s
checking to see if an individual or family
qualifes for a subsidy or whether someone
would like to compare their current plan to
what we have to offer, we’re a great resource.
We also offer Health Savings Accounts for
those with high-deductible plans.”
As a State Farm agency, Carlton also
offers auto, home and renter’s, life and
bank insurance and retirement products. All
members of the team are licensed to help
customers address their needs and identify
any gaps in their coverage. The agency’s
mission is to provide a remarkable customer
experience in the offering of insurance and
fnancial products from the leader in the
D. Smith is a very satisfed customer,
noting: “That commercial slogan is so right:
‘Like a good neighbor State Farm is there.’
My agent James Carlton and his staff are
wonderful. I recently had an accident and
had to have repairs. They made my claims
process easy and worry-free. They always
fnd me the best rates and go the extra mile
to help. I really appreciate the customer
service they provide.”
James Carlton took over from retiring
agent Bobbie Truetken in December 2011.
His team includes Caroline French, Betsy
Simpkins and Bob Sullivan.
“I prepared three years for the takeover
and couldn’t be happier being a part of the
Webster Groves community,” Carlton said.
The Carlton agency is a member of
the Webster Groves Rotary Club and the
Webster Groves/Shrewsbury/Rock Hill
Chamber of Commerce.
“We love to be involved in the
community by contributing to the Old
Webster Jazz and Blues Festival or Art &
Air,” he said.
From left: Bob Sullivan, Caroline French, Betsy Simpkins, James Carlton
34 N. Gore • Webster Groves • 314-961-4800
Helping Patients Hear Is Goal Of Mother-
Daughter Team At Hearing Health Care
Hearing Health Care Inc. has been
providing audiology services and selling
hearing aids and listening devices since 1998.
Dr. Carol Bergmann founded the business
out of a desire to help people hear better and
improve their quality of life. Since then, the
practice has grown to three locations and
has added personnel, including Bergmann’s
daughter, Dr. Alison Benner. The staff also
includes audiologists Dr. Melissa Kelly and Dr.
Jayma Proctor.
Hearing Health Care strives to change
individual’s lives by working with them until
they are satisfed with their improved hearing.
Services include diagnostic hearing
evaluations for children and adults and non-
medical aural rehabilitation services. This
encompasses providing hearing aid screenings,
evaluations, fttings and post-ftting counseling.
The practice also dispenses and maintains a
range of assisted listening
The family-owned mother/
daughter business uses
multiple manufacturers of
hearing devices. The variety
of manufacturers helps patients fnd the best
match for their hearing loss and lifestyle.
Technology in hearing aids has improved
over the years, and devices vary depending on
the type and severity of the hearing loss. One
of the latest products is the Lyric, which can be
worn 24 hours a day, seven days a week.
“Everyone on our staff enjoys our patients,”
Dr. Bergmann said. “We all try to provide the
best service to each and every patient.”
Bergmann noted that the average person
with a treatable hearing loss waits seven years
for a solution.
“Helping someone to hear again is so
rewarding,” she said. “It makes us feel good to
see people hearing things they haven’t heard in
a long time.”
Patients tell Bergmann they appreciate
“how we provide the service they need and are
always there for them. They also appreciate
how we work with them
until they are satisfed.”
Hearing Health Care also
has offces in Ellisville and
St. Charles.
From left: Dr. Alison Benner, Dr. Carol Bergmann and Dr. Melissa Kelly. Not pictured: Dr. Jayma Proctor
1034 S. Brentwood Blvd., Ste. 725 • Richmond Heights • 636-391-9622
Riggs Construction & Design:
Remodeling Values Since 1959
Riggs Construction & Design has been
remodeling values since 1959.
“When it comes to any remodeling
project, the people living inside the space
always come frst,” said Amie Riggs Swarts,
co-owner of Kirkwood’s Riggs Construction
& Design. “What we’re doing for them
will impact their lives in a profound way,
so we won’t compromise on quality or
A 2014 Better Business Bureau Torch
Award Winner for the frm’s commitment
to high ethical standards and outstanding
service, Riggs has been an endeared member
of the Kirkwood community since 1959.
Scores of homeowners have trusted Riggs
to transform their homes into updated,
functional space through remodeling – from
kitchens, bathrooms, and master suites to
whole house renovations and
additions – and are proud to
say “I live in a Riggs home!”
In addition to homeowners,
Riggs has served Kirkwood
organizations and landmarks
to help them operate more
effciently and better serve the
public. One example is Kirkwood Public
Over the years, Riggs has been a trusted
partner to the library board and staff, helping
with building repairs and donating work to
enhance the enjoyment of book lovers. This
past summer, Riggs co-owner Bill Riggs
designed and built a mobile Book Buggy,
located at the Kirkwood public pool during
the summer allowing visitors access to
books while they lounge in the sun.
“We’re a part of this community, and have
been for 55 years now,” said Amie Riggs
Swarts. “That longevity is part of our culture
at Riggs. A lot of frms can do what we do,
but no one else can do it the Riggs way. That’s
why we’ve gained the trust of homeowners
and organizations like Kirkwood Library and
Mudd’s Grove. The 2014 BBB Torch Award
is a testament to the trust
we’ve built, and values we
believe in.”
To learn more about
Riggs way of remodeling,
call Amie Riggs Swarts
at 821-7646 or visit
Amie Riggs Swarts & Bill Riggs, co-owners.
212 North Clay Ave. • Kirkwood • 821-7646
Back & Neck Care Center Celebrates
30 Years In Webster Groves
“At the suggestion of my uncle, Mr. Gus
Lamar, former resident and teacher at
Webster Groves High School, we started
our practice in Webster Groves. We have
now served the community for the last 30
years in the same location, making us the
oldest established chiropractic practice in
the area,” said Dr. Joseph Lane, owner of
the Back & Neck Care Center of Webster
Groves. “My father, brother, and I built this
business from the ground up,” said Dr.
Dr. Lane is a licensed chiropractic phy-
sician and a certified acupuncturist. He was
awarded the prestigious honor of
Chiropractor of the Year in the State of
Missouri in 1995 and again in 2013. The
only chiropractor in the state of MO to be
awarded twice. Previously, Dr. Lane
received the Philanthropic Businessman of
the Year award,
and in 2005, the
O u t s t a n d i n g
Business award,
both from the
Chamber of Commerce for his Community
Service. He received his degree from Logan
College of Chiropractic and upon gradua-
tion, was given one of two Clinic Achieve-
ment Awards for his expertise in the field.
Dr. Lane would like to acknowledge his
patients who participated in the annual
“Coats for Kids,” “Adopt-a-Family” and
“Fan Fare” campaigns throughout the past
year. “Through their kind donations and
generosity we have helped the children and
families in the Webster Groves area and
Webster-Rock Hill Ministries, administered
by Ed Johnson.”
In the operation of his practice, Dr. Lane
relies on the expertise of his assistant, Terri.
With over 20 years of experience, she han-
dles insurance billing, medical records, and
some advertising and marketing tasks. He
also counts on Laura to manage the sched-
ule and Lisa to
assist with physi-
cal therapy.
Top left: Dr. Lane, Cindy, Mike,
daughter-in-law Lauren and
daughter Lauren Lane, 2013
Top right: Dr. Lane, Cindy and
Mike Lane, 1984
Bottom left: Dr. Lane’s late father,
Clifford Lane, 1984
Bottom right: Lauren, Cindy, Mike
and Dr. Lane, 1995
Back & Neck Care
of Webster Groves
604 E. Lockwood • Webster Groves • 314-968-4696
18 Webster-Kirkwood Times August 22 - 28, 2014
18Hometown Business Profles
Call 314-968-2699
to be included
in our next
Hometown Business
Profiles section.
18Hometown Business Profles
Best Home Furnishings Proud To Be
Made By Americans In America
The owner of the Best Home Furnishings
showroom in South Towne Square not only
takes pride in his business, he takes pride in
his country.
Carl Boyer, owner and manager of the
store since 2007, said customers appreciate
the fact that the store’s products are
“American-made by Americans in America.”
Best Home Furnishings has been in the
business for 50 years, selling furniture made in
southern Indiana. The family-owned company
started as Best Chairs, and today it has become
the world’s largest chair manufacturer.
The South County showroom carries
quality living-room furniture and accent fur-
niture, including chairs, glider rockers, office
chairs, recliners, sofas, love seats, sectional
sofas, ottomans and accent tables. Best Home
Furnishings also offers over 700 custom fab-
ric and leather options so
customers can find the
perfect sofa or chair for the living room or
home office.
The products are made using domestic
kiln-dried hardwood frames and the finest
high-density foams. Recliners use Leggett
and Platt mechanisms, of Carthage, Missouri.
Customers can select the perfect furniture in
their chosen fabric, and the factory will build
it in three weeks or less.
“This is the only factory-direct store any-
where in the world for the world’s largest
chair manufacturer,” Boyer said.
The Best Home’s factory ships to 38
countries and 2,000 retailers in the U.S., cov-
ering all 50 states. The St. Louis showroom is
the first factory-direct store for Best. It deliv-
ers all over the to St. Louis, St. Louis metro-
politan area.
Boyer finds satisfaction by “making St.
Louis homes more beau-
tiful,” he said.
From left: Carl Boyer, Cory Prsha and Ed Schneider.
11182-B South Towne Square • 314-894-9922 Lindbergh & 55
South County
behind Denny’s
Rib City Pits Its Slow-Cooking
Barbecue Against Competition
Rib City St. Louis BBQ serves
barbecued baby back and St. Louis-style
ribs, 18-ounce pork steaks, chicken, turkey
and beef, along with salads, sides and
homemade desserts.
“We felt that St. Louis didn’t have
many good BBQ restaurants,” said Gregg
Matthes, who has operated Rib City
franchises with Gary Frossard and Bill
Shocklee since 2008. “We never heard
anyone talk about barbecue. We knew
we had a good product and a full menu to
cover everyone’s tastes.”
Rib City relocated from its original Des
Peres location to the current space in 2014.
“There has been a surge in BBQ
restaurants over the past couple of years,”
Matthes said. “Many of them are very
good, but we’ll stand up to any of them.
Plus, our restaurant is
more of a family-style
restaurant atmosphere.”
Rib City has sit-down
tables, a full bar and
Customers may be
surprised to know how
long ribs must be cooked.
“It takes several hours every day of
slow cooking to properly make ribs and
other pork dishes,” Matthes said. “It’s not
like home, where men time their grilling by
how many beers they’ve had.”
All meats are cooked in wood-
burning smokers, basted with Rib City’s
signature barbecue sauce and smoked over
hardwoods, including red oak.
Matthes gets a laugh when he meets a
customer who has never had or heard of a
pork steak, a Midwest specialty.
“If they try one, they love it,” he added.
Customers tell the staff they love the
baked beans and cole slaw, which are
made in-house daily. If they have one of
the homemade coconut cream, key lime or
pecan pie desserts, “you can see their faces
light up,” Matthes
The Rib City staff
includes manager
Jesse Matthes, Gregg
Matthes’ daughter,
and assistant manager
Karingus Belton.
From left: Jesse Matthes, Gregg Matthes, Karingus Belton, Gary Frossard and Bill Shocklee.
1181 Colonnade Center • Des Peres • 314-965-7427 (RIBS)
A Tradition of Doing It Right
For over 35 years, Bachmann Construction has defined fine living
in everything we do. Whether it’s building a luxurious home addition
or performing a meticulous repair, quality is job number one. We
know how important your home is to you and we work to enhance its
value to give you a lifetime of enjoyment and use.
We’ve built a trusted reputation in the Webster-Kirkwood area
because of what we build, including:
Home Renovations
Room Additions
Kitchen and Bath Remodeling
Basement Finishing
Call us or visit our website to learn more about why family-owned
and operated Bachmann Construction is the best choice for your next
construction project.
From left: Don, Jonathan and Sue Bachmann
55 Glen Road n Webster Groves n 968-0817
Home Theater Rooms
Wine Cellars
Custom Carpentry and Cabinetry
Meticulous Repairs
Bachmann Construction; Process color; 167451; HTFB; FUH; 186467
August 22 - 28, 2014 Webster-Kirkwood Times 19
19Hometown Biz Profles 19Hometown Biz Profles
For Wrought Iron Restoration,
Call Liberty Sandblasting
When wrought iron property gets old
and weathered, it’s time to call in Liberty
Sandblasting Inc. for restoration.
Owner Frank Waters started the busi-
ness in 1974 and moved the shop to the
current location in Fenton 28 years ago.
He got his start restoring wrought iron
patio furniture and railings, then went on
to work for the U.S. Army, Navy and Air
Force, as well as Missouri Botanical
Garden, Boeing, various country clubs and
Now, his restoration company provides
sandblasting and painting services for a
wide range of customers. Waters gets assis-
tance from employees John Riffel and Scott
Moser, who have been with the company
for 27 years and Justin Seikmeier who has
been with them for a coulple of years.
The most common projects this time of
year are iron patio furniture, but Liberty
restores and paints iron railings, trailers,
auto parts, antiques, dune buggies, race car
chassis and more. The company recently
completed 140 feet of iron railing for the
Grand Avenue MetroLink station and a
large solar project for GE in Nevada.
All the work is done in the shop, then
shipped or delivered to the customer.
Since 1974, the technology in blast
cleaning has advanced and the quality of
paint products has improved, Waters said.
Regardless of the condition of an item
when it comes into the shop, “anything we
do to it makes it look better and last lon-
ger,” he said.
He gets satisfaction from his work
“when people see the end result of what
we have done for them and hearing their
satisfaction. We’ve had many compliments
in letters and emails expressing the satis-
faction with the service we provided.”
Owner Frank Waters.
209 Seebold Spur • Fenton • 636-343-5410
West County Vision Helps Patients See
Better With Help Of Latest Technology
Michelle McReynolds, O.D., in business
as West County Vision Center for three-
and-a-half years, continues to grow the
business with updated technology and fresh
West County Vision Center is a privately
owned optometry practice, offering
comprehensive eye exams, diagnosing and
treating glaucoma, prescribing glasses and
contact lenses, and managing eye infections
and injuries.
The offce team includes McReynolds’
mother, Anne Serkin, and optician Iona
Edstrom. This year, optician Heather Healy
and receptionist Jennifer Garcia, have
brought new energy to the offce.
“I recently purchased an Optical
Coherence Tomography device that uses
different wavelengths of light to evaluate
the layers of the retina,” McReynolds said.
“The OCT performs like a MRI of the eye
and only takes seconds
to perform. It allows me
to see fuid in the retina
related to diabetes and
macular degeneration and
can detect glaucoma at
its earliest stages. The iWellness exam using
OCT is offered to all patients so they can be
sure their retina and optic nerve are healthy.”
A cutting-edge refraction system also
lets a patient see two options at the same
time when determining the correct glasses
Last year, McReynolds joined Vision
Source, a network of private practice
optometrists in the St. Louis area.
“Our offces share ideas on how to
increase growth while utilizing the latest
technology,” she said.
It’s all part of McReynolds’ commitment
to developing long-term relationships with
her patients.
“The aspect of my job I enjoy most is
seeing the same patients year after year and
ensuring they won’t miss seeing anything by
giving them the best vision and ocular health
evaluation possible,” she said.”
“Dr. McReynolds and
her staff are outstanding,”
said Erin, a patient. “I
always feel like a priority
there and not a number
waiting to be seen.”
From left: Iona Edstrom, L. Michelle McReynolds, Heather Healy, Jennifer Garcia, Anne Serkin.
11023 Manchester Road • Kirkwood • 821-8999
Bueler Inc.’s Commitment To Quality
Keeps Customers Coming Back
Since September 1984, Bueler Inc. has
been meeting the area’s home renovation
needs, giving the personal touch to residential
design build remodeling projects. The
company specializes in kitchens, bathrooms,
lower levels, room additions and total house
“With a background in architecture, a
civil engineering degree and work experience
that hailed back to my Kirkwood High
School days, I started Bueler Inc. to build
a remodeling company that people could
trust and depend on year after year through
multiple projects and stages of life,” said
owner Fred L. Bueler Jr., who started the
business 30 years ago.
That plan has panned out, as more than
80 percent of the company’s business comes
from repeat customers or referrals.
Bueler Inc. has “provided us with
outstanding professional service on two
major home additions and
remodels,” said one 20-year
Loyal customers are a
refection of the loyal and
dedicated team that helps
set Bueler Inc. apart in the local remodeling
marketplace. The company employs its own
highly skilled craftsmen, who have been with
Bueler for an average of 18 years. Offce
Manager Kathie Eberle is celebrating her
27th anniversary with the company this year.
Bueler’s “exceptional design and
construction capabilities, its experienced,
professional and dedicated team, and a
delighted and loyal customer base have come
together to create” the company it is today,
Bueler said.
“Trends and styles change and technology
has helped us be more effcient, but our staff,
commitment to quality and consistently
repeating customers have remained constant,”
he said.
To keep up with trends, Bueler is a
certifed aging-in-place specialist, as well
as certifed kitchen designer and certifed
graduate remodeler and is active in local
industry professional
organizations. Bueler Inc.
has won numerous design
awards, including nine St.
Louis Homer Awards.
Owner, Fred Bueler.
13314 Manchester Road • Des Peres • 966-3191
RedKey Realty Leaders Dedicated
To The Success Of Agents & Clients
In 2012, when Jill Butler founded
RedKey Realty Leaders St. Louis in the
worst time in real estate since the Great
Depression, many were skeptical.
Two years later, this residential
real estate agency, founded on love of
community and service to clients, is thriving.
At the end of 2013, while the real estate
market was up by 19.6 percent in volume,
RedKey was up 260.6 percent.
Positivity-infused weekly team meetings,
celebrations of each other’s successes, and
a focus on client relationships sets RedKey
apart – and has set them on a course for
strategic and unprecedented growth.
Named a top-25 real estate agency by
The St. Louis Business Journal and ranked
No. 19 out of thousands of St. Louis real
estate agencies in sales volume, RedKey
supports its agents and caters to its clients.
“We are operating in a relational versus a
transactional economy,” said Butler. “That’s
why providing top-shelf
service and creating
an authentic corporate
culture that attracts
clients who care is so
Although RedKey agents typically serve
clients buying or selling in Clayton, Ladue,
Frontenac, Kirkwood, Chesterfeld and
Webster Groves, they have helped home
buyers and sellers throughout St. Louis.
And they give back. In February,
RedKey sponsors a love and service limo
event during which a deserving individual
or family’s wishes are granted through use
of the agency’s limo (typically used to take
clients to closings). In addition, RedKey
donates approximately $50,000 in time and
money to various organizations and causes
each year.
Clients of RedKey enjoy four annual
appreciation events, including pumpkin pie
give-away night during which individuals
receive pies to ease “to-do” stress around the
“RedKey is a special place, an agency
dedicated to the success of its agents and
clients,” said RedKey’s broker, Klaus Bank.
“It’s a place where
the desire to serve is
palpable, the energy is
contagious, and integrity
is valued more than
Jill Butler, CEO RedKey Realty Leaders
10333 Clayton Rd. • St. Louis, MO 63131 • 314-692-7200
Where leadership is inspired and agents are empowered.