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Fort Worth, TX 76179 John N.

Gerdes (817) 944-6267 (email) (LinkedIn)


I have thirty-five plus years, as a Field Service Engineer, providing exemplary customer/product
support. I exceed customer expectations by delivering prompt and practical technical solutions
ensuring minimal downtime and maximum service life.


Bachelor of Science - Aeronautical Engineering Technology
Oklahoma State University, Stillwater Oklahoma - 1975

Master of Arts - Computer Resource Information Management
Webster University, St. Louis, Missouri - 2003

Work Experience

F135 Field Service Representative Dec 2010 through Jul 2013
Pratt & Whitney at the Lockheed Martin Facility – Fort Worth, TX

 Provided on the spot F135 propulsion system production support for all variants of the F-
35 (A/B/C).

 Coordinated F135 propulsion system maintenance activities in the P&W engine shop,
flight line operating areas, factory floor, and Fort Worth Joint Reserve Base Hush House.

 Advised and assisted customer in performance of F135 propulsion system maintenance,
ensuring maintenance was performed IAW technical data that met the standard for safe
engine operation.

 Loaded OFP (Operational Flight Program) software updates in the F135 main engine
FADECs (full authority digital engine control) as required by logic revisions/updates and
for FADEC replacement for cause. Able to resolve developing issues immediately by
close communications with offsite controls engineer.

 Uploaded current/correct engine lifing data in F135 main engine and lift system FADECs,
in a timely manner, as required by the customer.

 Performed ad hoc engine monitoring with the engine controls laptop to assist the
customer in trouble shooting lift system components for the STOVL variant F-35 aircraft.

 Supported Lockheed Martin Government Property Management processes.

 Worked closely with P&W Customer Support Engineering to resolve technical and
logistical problems involving F135 engine operation and maintenance by providing
detailed reports with expert commentary.

 Used initiative and judgment to identify problems.

 Conducted investigations to determine root causes, and implemented corrective actions.

 Actively supported the UTC quality operating system – Achieving Competitive Excellence
(ACE) initiatives and ensured employee safety by complying with and supporting EH&S

F135 Base Engine Manager Jan 2007 through Nov 2010
Pratt & Whitney at the Lockheed Martin Facility – Fort Worth, TX

 Served as Base Engine Manager in support of the F135 flight Test Program.

 Provided configuration management input and updates via strict schedule requirements.

 Initialized propulsion system hardware in the P&W Engine Maintenance management
System (EMMS).

 Ensured timely and accurate life usage data updates, tracked propulsion system
configuration changes.

 Documented significant maintenance actions, and generated forecast reports required to
manage daily maintenance and operations activities.

 Supported P&W F135 Logistics Manager and F135 fleet Engine Manager in executing
the F135 contractor support program to ensure every aspect of F135 base level engine
management, in a flight test environment, was provided.

F100/229 Customer Support Specialist Oct 2003 through Dec 2006
Pratt & Whitney at the Lockheed Martin Facility – Fort Worth, TX

 Provided P&W 229 propulsion system production support for Lockheed Martin to ensure
that there were no GFE (Government Furnished Equipment) delays.

 Served as the on site focal point between P&W and LM on all F100-PW-229 technical,
logistical, warranty, support equipment, publications and F-16/PW229 interface issues.

 Handled day-to-day customer interface activities at the LM engine shop, flight line and
internal LM meetings and in many instances resolving the issue on the spot.

 Debriefed pilots, as required, from test flights.

 Updated status to 229 Integrated Logistics Support (ILS) managers regularly on events
and customer satisfaction to ensure no surprises.

Where I Excel
 Detail Oriented
 Highly Organized
 Continuous Improvement
 Problem Solver/Solution Provider