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San Jose, California 95111
(919) 951-4131  


Highly accomplished senior leader with excellent track record of driving successful delivery of complex high-tech
systems and solutions spanning from commercial to enterprise realms in nebulous and/or high-level environments.
 Aligns programs with business goals, providing 360-degree perspective from development to executive level.
 Contributes actively to company growth and success, spearheading cutting-edge strategies and roadmaps.
 Brings clarity to chaotic situations, effectively translating solutions and value to technical and non-technical parties.
 Averts time- and cost-consuming crises, proactively tackling obstacles, and effectively managing risks.
 Builds and directs powerhouse teams, coordinating seamless multidisciplinary collaboration and execution.

Technology & Business Alignment  Strategic & Technical Planning  Global Engineering Roadmaps & Management
Development & New Product Development  Risk Management  Complex Problem Solving  Compliance  Reliability
Multidisciplinary Team Building & Collaboration  Client & Vendor Relations  Multiple Project Management
System Architecture  Router/Switch/Networking Technology  Mobility  Start-up/New Business Unit Creation


RGB NETWORKS, Sunnyvale, California  2012 – Present
Developer and manufacturer of video infrastructure equipment, specializing in multi-screen based
MPEG2/MPEG4/H.264 video processing/ad insertion platforms for Internet Video/IPTV systems. Product Portfolio
includes Cable/Telco Head-end Equipment and Applications/Services for Stand-alone/Cloud Environments.

Vice President of Engineering – Sunnyvale Organization
Led all aspects of Product Development Team comprised of ~45 local and offshore HW, SW, Development Test,
Engineering Service and Support team members creating products accounting for ~70% of company revenue. Support
Customer Service and escalations including facilitating resolution of issues. Lead multiple teams in ongoing SW
release efforts across new and multiple legacy products including migration to Agile process. Direct HW team in
support of legacy products and architecture design of new products. Ensure 100% compliance of all products with
emissions and safety requirements. Manage transition of legacy products to offshore team. Partner with Marketing in
transitioning high-level requirements into product-focused requirements and release planning. Collaborate with Office
of CTO on coordination of technical activities in support of new product development and architecture. Coordinate with
vendors on new product support. Field personnel issues, Administer $15M budget.

 Averted impending breach of deadline and failure to meet business objective, recognizing within 1
2 days of hire
product which was supposed to be ready for release was behind schedule, halting all other development,
correcting product issues, improving stability, and completing compliance testing on-time; met all goals.
 Rebuilt dissolved HW development team following multiple employee departures, hiring high-caliber talent,
rebuilding technical knowledge of departed IP via reverse engineering, and implementing new processes to
maximize quality.
 Transformed development team culture from disjointed and minimal cooperation into high-performance product-
focused team, reorganizing groups and increasing accountability; eliminated attrition and improved quality.
 Minimized issue backlog and resolution time, strengthening communication and collaboration with Customer
Support to maximize visibility and responsiveness regarding ongoing customer engagements.
 Slashed product sustainment costs, while enabling resource allocation to new product development and dynamic
access to critical skills required for specific products, negotiating offshore business model.

CISCO SYSTEMS, Research Triangle Park, North Carolina  2000 – 2012
$40B leading global IT designer and seller of networking, voice, video/collaboration products, and services.

Senior Business Operations Manager – Enhanced Customer-Aligned Testing Services (ECATs)  2012
Coordinated and led all operations of geographically dispersed services-based organization in RTP, SJC, and UK;
specialized in testing and deployment of systems for Cisco’s top 25 customers. Managed ~$55M annual budget to
meet both business objectives of group and fiscal requirements of company. Developed and coordinated with Sales,
Business Development, and Technical Management in monitoring and forecasting new set of metrics.

MARK ROSEN, MBA  Page 2 

 Prepared organization for successful expansion into APJC.
 Enabled optimized forecasting for COGS-based activities, developing clear metrics, new Testing Practice
methodology, and comprehensive plan for group.

Senior Engineering Manager – Global Government Solution Group (GGSG)  2003 – 2012
Led and developed product teams comprised of 20-25 direct and 20-25 indirect reports specializing in HW, then HW,
SW, and Testing in the design, development, and end-to-end delivery of products. Partnered with Marketing, Business
Development, and customers in refining high-level requirements into product requirements or technical trades needed
to initiate product development. Collaborated with Manufacturing on developing release process for ongoing product
development, as well as changes in process for unique products. Negotiated contracts for offshore development and
vendor management. Ensured 100% EDVT and MDVT product compliance. Coordinated with Cisco Compliance on
ensuring adherence to emissions and safety requirements. Managed budget and personnel issues. Chaired GGSG
Patent Committee successfully increasing submissions, and used as model of excellence for other committees.

 Pioneered and grew brand new business unit from ground-up to +20 multidisciplinary HW engineers forming fully
functioning HW development team including entire infrastructure and all processes.
 Combated negative impact to team resulting from shift to offshore HW development, leveraging prior experience to
cross-train HW engineers to perform low-level SW development, diagnostics, and other valuable capabilities.
 Partnered with other business units, account teams, and customers in successful delivery of multiple projects
including enhancements to existing Cisco solutions, and introduction of products targeting new markets.
 Navigated abrupt Line Stop resulting from original vendor going bankrupt, spearheading successful global multi-
business development and delivery of Cisco Containerized Data Center (CDC) in 15 months.
 Unhindered delivery of unique products through Cisco’s standard manufacturing process, collaborating with
Manufacturing to resolve multiple production and process issues.

Senior Hardware Engineer – Mobile Wireless Group, Mid-Range Router BU  2000 – 2003
Performed as lead engineer in development of AHDLC Acceleration Card for PDSN solution as key portion of Mobile
Wireless Group / Cisco 7200 platform.

 Developed SPA interface FPGA for SIP400 development on Cisco 7600 platform.
 Maximized consistency of capabilities in vendors’ SPI-4.2 cores, while providing ongoing enhancement,
collaborating closely with both FPGA vendors.
 Co-developed architecture and verification of ASIC replacement, coordinating with ASIC development team.


PLIANT SYSTEMS, Research Triangle Park, North Carolina  1996 – 2000
Engineering Manager & Engineer
 Headed Architecture Team developing start-up’s Central Office Unit; later managed COU and remote terminal.
 Outperformed delivery schedule for unit comprised of multiple complex cards, mechanical chassis, and power
infrastructure, leading team developing Board/FPGA.
 Delivered 1
Consumer Data Product for FLX2500 family, leading HW engineering analysis team, collaborating
with Marketing, and developing solution; successfully deployed in trials by major clients such as Southwest Bell.


Postgraduate Certificate in Marketing, Duke University, Fuqua School of Business, Durham, North Carolina
Master of Business Administration, Duke University, Fuqua School of Business, Durham, North Carolina
Emerging Leader & Business Leader Programs, Cisco Systems, Research Triangle Park, North Carolina
Bachelor of Science in Electrical Engineering, University of Oklahoma, Norman, Oklahoma


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