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Emily Riddles

www.linkedin.com/in/emilyriddles emilyridd@gmail.com
Specialties Profile
Program Development and Implementation Relationship Building Presentation and Training
Reporting Data Analysis & Management Business & Sales Development Social Media Campaigns
Oral and Written Communication Working with Diverse Populations Community Development
Research & Grants Community Engagement Marketing
Education and Certifications
2013 University of Michigan Flint, MI
Masters in Public Administration
Rackham Fellowship Recipient - $1000 merit-based award
Developed comprehensive strategic plan for The Disability Network.
Completed research projects focusing on topics such as (but not limited to) the ethical
questions surrounding nuclear armament, and green energy policy and community
development opportunities, and legislative history. Statistical analysis also completed.
Golden Key International Honor Society Member
2006 Indiana University Indianapolis, IN
Bachelor of Arts Religious Studies
GROUPS Program, Indiana University, Bloomington, IN

Professional Experience
8/2010 8/2014 The Disability Network Flint, MI
Mentoring Program Coordinator
Coordinates all program activities and reporting.
Develops and maintains successful and collaborative relationships with area businesses,
agencies, and organizations in a wide variety of industries in order to facilitate work
experiences and to promote employment programs.
Communicates with state agencies regarding program goal and submits final written
report containing analysis and recommendations. Maintains up-to-date state
employment policy information.
Researches latest techniques in order to develop training program curricula.
Collaborates with area Chamber of Commerces Disability Works committee and their
activities. Responsible for the development, coordination, and facilitation of extensive
training program for area employers focusing on hiring persons with disabilities. Also
coordinated monthly committee meetings.
Collaborates with Business Development Director and Program Director to develop ideas
for funding opportunities, community outreach goals, and to increase partnerships with
area businesses and agencies.
Utilizes MS Access-based data-base for data management, and analysis. Submits written
and oral reports on status of program and any needs that arise.
Coordinate grant activities for voter engagement program. Includes grant writing,
reporting, and activity oversight.
5/2010 8/2010 The Disability Network Flint, MI
Transition Specialist
Coordinated and facilitated transition program for graduating high school students with
disabilities including employment-related workshops and a summer leadership program.
Researched and developed appropriate and engaging workshops which concentrate on
increasing student empowerment, employment, and independent-living related skills
(e.g. Money Management).
Collaborated with state vocational rehabilitation services revision and operation of
program.
Communicated program goals and requirements to students and parents in a positive,
engaging manner.

3/2006 - Current Simone France Inc. Flint, MI/New York, NY
Customer Service and Social Media Administration
Provides exemplary customer service for internet based skincare company by providing
timely and accurate product recommendations based upon customer -provided input.
Responsible for all electronic customer inquiries including email, livechat, and social
media.
Develops and implements unique and successful Facebook marketing campaigns
contributing to an increase of Facebook likes by 50% in 8 months.
Contributes to the accurate maintenance of customer database using Volusion-based
ecommerce software, and Quickbooks, and Constant Contact /MailChimp.
Assists with general office duties as needed.

4/2005 5/2008 AT&T Wireless Indianapolis, IN/New York, NY
Senior Retail Sales Consultant
Met and exceeded monthly sales quotas which included as many as 115 contracts for individual
phone lines, as well as high data attachments, home phone lines, internet service, and accessories.
Responsible for individual customer accounts, small business, and high end business accounts
from inquiry to point of sale, monthly payments, and service issues.
Created sales reports using Microsoft Word and Excel. Assisted in product inventory and
assembled merchandising displays.
Acting manager over as many as 3 employees when store manager not present. Responsible for
nightly paperwork, bank deposits, and nightly store sales reports to upper management.
Supervised employees and accountable to ensure compliance with Code of Business Conduct.
Authorized to override applicable polices as appropriate.
Relevant Volunteer Experience
2011-2012 Grant Writer and Website Design Contributor New York, NY
Different Directions Inc. Non-Profit Arts Education Program