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Business PCs

Brio Guide

HP

Setting Up
Getting Started
Fixing Problems
Adding Components ...

www.hp.com/go/briosupport

Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this material,
including, but not limited to, the implied warranties of merchantability and fitness for
a particular purpose. Hewlett-Packard shall not be liable for errors contained herein
or for incidental or consequential damages in connection with the furnishing,
performance, or use of this material.
This document contains proprietary information that is protected by copyright. All
rights are reserved. No part of this document may be photocopied, reproduced, or
translated into another language without the prior written consent of
Hewlett-Packard Company.
Adobe and Acrobat are trademarks of Adobe Systems Incorporated.
Microsoft, MS-DOS, Windows and Windows NT are U.S. registered trademarks
of Microsoft Corporation.
Celeron is a trademark and Pentium is a registered trademark of Intel
Corporation.

Hewlett-Packard France
Business Desktop Division
5, avenue Raymond Chanas - Eybens
38053 Grenoble Cedex 9
France
1999 Hewlett-Packard Company

Brio Guide
This manual will help you:

Set up and begin using your HP Brio PC for the first time
Troubleshoot your PC
Upgrade and replace components in your PC
Find out where to get more information.

Where to Find Information


Your PCs Online Brio Center
HP Brio Center - Use this online information center to access information on using
your PC, using Windows, and fixing problems with your PC. You can also use the HP
Brio Center to access the HP Brio support web site. For more information, refer to
Easy Access to Information with the Brio Center on page 10.
HP Brio Internet Center (available in some countries only)- Click on the HP Brio Internet
Center desktop shortcut or click on the button within the HP Brio Center to access a
range of Web-based information and services. For more information, refer toGet
Connected with the HP Brio Internet Center on page 11.

Information on the HP Brio Support Web Site

Information on Your PC

The HP Brio support web site (www.hp.com/go/briosupport) contains a wide


range of information, including:
downloadable documentation
service and support options
the latest versions of drivers and utilities
BIOS updates
answers to Frequently Asked Questions.

Manuals for your PC


In the Manuals section of the HP Brio support site
(www.hp.com/go/briosupport), you can download documentation for your
PC. Documents provided are in Adobe Acrobat (PDF) format.

Important Safety Information


For your safety, never remove the PCs cover without first removing the power cord and any
connection to a telecommunications network. Always replace the cover before switching the
PC on again.
For your safety, always connect equipment to a grounded electrical wall outlet. Always use a
power cord with a properly grounded plug, such as the one provided with the equipment, or
one in compliance with your national safety standards. The equipment can be disconnected
from the power by removing the power cord from the power outlet. This means the equipment
must be located close to an easily accessible electrical outlet.
To avoid electrical shock, do not open the power supply. There are no user-serviceable parts
inside.
There is a danger of explosion if the battery is incorrectly installed. For your safety, never
attempt to recharge, disassemble or burn an old battery. Only replace the battery with the
same or equivalent type, as recommended by the manufacturer. The battery in this PC is a
lithium battery that does not contain any heavy metals. Nevertheless, in order to protect the
environment, do not dispose of batteries in household waste. Please return used batteries
either to the shop from which you bought them, or to the dealer from whom you purchased
your PC, or to HP, so that they can either be recycled or disposed of in the correct way.
Returned used batteries will be accepted free of charge.
Do not attempt to connect this product to the phone line during a lightning storm. Never
install telephone jacks in wet locations unless the telephone line has been disconnected at the
network interface. Never touch uninsulated telephone wires or terminals unless the telephone
line has been disconnected at the network interface. Use caution when installing or modifying
telephone lines. Avoid using a telephone (other than a cordless type) during a lightning storm.
There may be a risk from lightning. Do not use the telephone to report a gas leak in the vicinity
of the leak. Never touch or remove the communications board without first removing the
connection to the telephone network.

ii

Contents

Setting Up Your Brio ................................................................. 1


Unpacking the Computer and the Monitor .....................................................2
Choosing a Comfortable Workspace .................................................................2
Connecting a Mouse, Keyboard, Power Cords and Monitor ..................3
Connecting Other Equipment to Your PC ...................................................... 4
Starting Up the PC ......................................................................................................5
Setting Up Windows for the First Time ...............................................................5
The HP Brio Center .................................................................................................... 6

Getting Started with Brio .......................................................... 7


Using Your PCs Desktop ........................................................................................ 8
Easy Access to Information with the Brio Center ....................................... 10
Using Your Software .................................................................................................14

If You Have a Problem............................................................ 15


What to Do First ..........................................................................................................16
Troubleshooting Quick Reference .................................................................... 17
HP Hardware Diagnostics (DiagTools) ............................................................18
Brio Assist CD-ROM .................................................................................................18
Your PCs BIOS ......................................................................................................... 20
HP Setup Program .................................................................................................. 20
Troubleshooting Help Zone ...............................................................................22
Support and Information Services ...................................................................39

Upgrading and Replacing Brio Hardware .......................... 41


Important - Before You Start ...............................................................................42
Inside the Computer ...............................................................................................43
Removing and Replacing the Cover .............................................................. 44
Accessing or Replacing the System Board ................................................. 46
Cables and Connectors in Your PC ................................................................ 49
Replacing a Celeron Processor (BA400 PCs) ............................................ 50
iii

iii

Contents

Replacing a Pentium Processor (BA600 PCs) ..............................................51


Replacing the Floppy Drive .................................................................................52
Replacing the Hard Drive ..................................................................................... 54
Installing an Expansion Bay Drive ................................................................... 56
Installing a Memory Module .............................................................................. 59
Installing an Expansion Card .............................................................................60
Replacing the Power Supply Unit ..................................................................... 61
Replacing the Battery ............................................................................................ 62

Working in Comfort................................................................ 63
About Repetitive Strain Injury ............................................................................64
Preparing Your Work Environment .................................................................. 65
Setting Up Your HP Computing Equipment ............................................... 68
Comfort and Safety Checklist ............................................................................72

Technical Information............................................................ 75

Regulatory and Software License Information ................. 81


Regulatory Information ........................................................................................ 82
HP Software License Agreement ........................................................................87

Index .......................................................................................... 89

iv

iv

Contents

Technical Characteristics .......................................................................................76


Clearing Your PCs CMOS (BIOS) Settings ...................................................77

This chapter describes how to set up and begin working with your
HP Brio PC.
Unpacking the Computer and the Monitor ........................

page 2

Choosing a Comfortable Workspace ................................

page 2

Connecting a Mouse, Keyboard, Power Cords and Monitor ..

page 3

.........................

page 4

..............................

page 5

.......................................................

page 6

Connecting Other Equipment to Your PC


Setting Up Windows for the First Time
The HP Brio Center

Setting Up Your Brio

Setting Up Your Brio

Unpacking the Computer and the Monitor

Unpacking the Computer and the Monitor


Remove the computer and the monitor from their boxes. When you have finished
unpacking the boxes, you will find the items shown here. Your monitor or keyboard
may be different from the ones shown here.

Monitor
Brio Assist CD-ROM

Keyboard
Mouse

Brio Guide
Monitor cable

Power cord

Choosing a Comfortable Workspace


Choose a workspace for your computer near a grounded electrical wall outlet.
If your monitor has a tilt-swivel base, attach it to the monitor as described in the
monitor manual. Position the monitor on your desk.
Position the computer to allow proper ventilation and access to the cables.
Warning

If you are in any doubt that you can lift the equipment safely, do not try to move it
without help.

Connecting a Mouse, Keyboard, Power Cords and Monitor

Connecting a Mouse, Keyboard, Power Cords


and Monitor
Caution

Check that the correct power supply voltage is selected for your country (the voltage is
set during manufacturing and should already be correct).

Before starting up the PC, connect devices and power cords to the rear of the PC as
shown below:

Mouse

Keyboard

Voltage selector
Monitor*
Power connector

Note

* If you have a Brio BA600 PC with an add-on video card fitted, you must connect your
monitor to the connector on the add-on video card and not to the monitor connector
shown above.
All connectors can go in one way only.

Connecting Other Equipment to Your PC

Connecting Other Equipment to Your PC


To use external devices such as a printer, scanner, digital camera or USB modem or to
connect to a LAN (local area network), connect device cables to the rear of your PC
as shown below:

Parallel connector
(for a printer or
scanner)

2 USB devices
Serial devices
Headphones
Line In
Microphone

Network (LAN)
connector

If your PC is a multimedia model, or if you have installed a sound card in your PC,
always turn the volume down before connecting headphones or speakers to avoid
discomfort from unexpected noise or static. Listening to loud sounds for prolonged
periods of time may permanently damage your hearing. Before putting on
headphones, place them around your neck and turn the volume down. When you put
the headphones on, slowly increase the volume until you find a comfortable listening
level. When you are able to hear comfortably and clearly, without distortion, leave the
volume in that position.

Warning

If you have a modem:


Do not attempt to connect this product to the telephone line during a lightning storm.
Never install telephone jacks in wet locations unless the telephone line has been
disconnected at the network interface. Never touch uninsulated telephone wires or
terminals unless the telephone line has been disconnected at the network interface.
Use caution when installing or modifying telephone lines.
Avoid using a telephone (other than a cordless type) during a lightning storm. There
may be a risk from lightning. Do not use the telephone to report a gas leak in the
vicinity of the leak. All inputs and outputs are extra-safety low-voltage circuits, except
the telephone and line connectors, which are telecommunications network voltage
circuits. Always disconnect the host computer from any analog telephone circuits
before removing any covers. Never touch or remove the communications card without
first removing the connection to the telephone network.

Starting Up the PC

Starting Up the PC
To start the PC, press the On/Off button.

On/Off
Button

Hard Drive
Activity Light
Power On Status
Light

Setting Up Windows for the First Time


When your PC starts up for the first time, you will have to enter the unique Product
ID provided with Windows.
When prompted, simply type in the Product ID printed on the Microsoft Certificate of
Authenticity (usually on the front of your Windows documentation).

The HP Brio Center

The HP Brio Center


When your Brio starts up it launches the HP Brio Center. This online application
contains the following links:

HP Brio Internet Center (only available in some countries) - use to set up an Internet
connection, monitor Internet usage, create your own Web site and online store, or
access Web-based information of interest to the small business.
Using your HP Brio PC - use to get advice on using your mouse, keyboard, USB modem,
DVD and CD-RW drives, if fitted. Also provides advice on working comfortably with
your PC, and allows you to access the Windows tour.
Fix a Problem - use to troubleshoot your HP Brio PC.
Register Now! - this allows you to register your PC electronically for support if your
PC has an Internet connection.

For more information on using the HP Brio Center, refer to page 10.

Example screen: exact


features depend on your
country

This chapter describes how to use your PCs desktop and the online HP Brio
Center preinstalled on your PC.

Using Your PCs Desktop .................................................

page 8

Easy Access to Information with the Brio Center .................

page 10

......................................................

page 14

Using Your Software

Getting Started with Brio

Getting Started with


Brio

Using Your PCs Desktop

Using Your PCs Desktop


Maximize Window
Minimize Window
Close Window

HP Brio
Center

Desktop

Various
icons

Recycle
bin

Taskbar

Start
button

Note

Taskbar button

Notification area

All the features described in this section are standard to Windows. For further details on
any of these features, together with details on general Windows functionality, please
refer to the relevant Windows documentation, or the Windows Help system.

The Desktop
The desktop is where you can place various things folders, files and shortcuts to
programs you use regularly. It is also the place where program windows are displayed,
such as the HP Brio Center window.

The Recycle Bin


This is a temporary storage place for files you have deleted. It fills up with all the
files you have deleted until you decide to empty it. You can use it to find things
you might have deleted by mistake.

Using Your PCs Desktop

Icons
Icons are small graphical objects that represent a particular feature,
area or application (program) on your computer. Double-clicking on
them opens that feature. They can be dragged around the desktop or placed in the
recycle bin.

The Taskbar
The taskbar is at the bottom of your window by default. It shows you which
applications are running represented by a taskbar button (the taskbar below shows
that the HP Brio Center window is open).

The Start Button


Click on the Start button and a pop-up menu appears from which you can
perform many different tasks start programs, open documents, find help,
search for things on your computer, and change settings within your computer.

Taskbar Buttons
Every time you open a program, a button for that program
appears on the taskbar. To switch between programs, simply
click on the taskbar button for the program you want.

Notification Area
Depending on what you are working on with your HP Brio PC,
small indicators may appear in the notification area (to the left of
the clock). If you are printing, for example,
appears. Double-clicking on any of
these indicators brings up a window where you can change some of the settings. For
example, try double-clicking on
and change your volume settings.
You can find out more about your Windows desktop by following the Windows Tour
(click on Using Your HP Brio PC - Windows Tour in the HP Brio Center) or by referring to
the Windows documentation supplied with your computer.

Easy Access to Information with the Brio Center

Easy Access to Information with the Brio Center


The Brio Center window is displayed when you first start up your PC. To stop the Brio
Center appearing every time, click on the check box in the Brio Center window. You
can then access the HP Brio Center by:

double-clicking on the HP Brio Center shortcut

selecting HP Brio Center in the Start menu.

on your PCs Desktop, or

Example screen: exact


features depend on your
country

The HP Brio Center helps you get the most out of your PC, quickly and efficiently
letting you concentrate on your work, while at the same time being your first point of
reference for all questions you might have.
From the HP Brio Center you can access:

HP Brio Internet Center (only available in some countries). Click on


to connect to
the Internet and access Internet-based services tailored to the needs of the small
business. See Get Connected with the HP Brio Internet Center on page 11 for
more details.

Using Your HP Brio PC - Click on


to learn how to use your HP Brio PC. See Using
Your Brio on page 12 for details.

Fix a Problem - Click on


to learn how to fix detailed problems with your HP Brio
PC. See Fix a Problem on page 13 for details. You can find more troubleshooting
information in chapter 3 of this manual.

Register Now - register your HP Brio PC electronically only if you have a direct
connection to the Internet. See Registering Your PC below for details.

10

Easy Access to Information with the Brio Center

Registering Your PC
By registering your HP Brio PC, HP gets a clearer view of your needs and can serve
you much better. When you register your HP Brio PC, you are automatically entered
in a prize draw where you could win another HP product.

Electronic Registration
Registering electronically could not be simpler simply click on the Register Now!
button on the HP Brio Center (if you have an Internet connection).

Non-electronic Registration
If your HP Brio PC is not fitted with a modem or you are in a region where electronic
registration is not possible, please return the registration card (when provided with
your PC).

Get Connected with the HP Brio Internet Center


Note

The HP Brio Internet Center is only available in some countries.

You can access the Internet Center by:

clicking on

from within the HP Brio Center, or

double-clicking on the Brio Internet Center shortcut

selecting HP Brio Internet Center in the Start menu

on your Desktop, or

Example screen: Internet


Center features depend
on your country

11

Easy Access to Information with the Brio Center


The Internet Center provides access to a series of Internet-based services allowing you
to:

Connect for the first time - click on

Get Business Information - click on


to access the HP and favored Internet
partners small business Web site (available in some regions only).

Create a Web Site - click on


Web.

Create an Online Store - click on


to set up an online store to sell your products
over the Web (available in some regions only).

Control Your Costs - monitor the costs of your Internet connection (available in some
regions only).

to sign up with an Internet service provider.

to set up your own Web site offline and post it on the

Using Your Brio


The Using Your Brio window provides the following links:

Getting Started - click on


for tips on using the mouse, keyboard, modem and, if
fitted, CD-RW and DVD drives.

Windows Tour- click on

Working Comfortably- click on


for tips on how to set up your HP Brio PC to
maximize your comfort and productivity.

for a guided tour of Windows.

Example screen: exact


features depend on your
country

12

Easy Access to Information with the Brio Center

Fix a Problem
Fix a Problem is an online source of tips on how to solve problems with your PC. It
includes:

Try this first - click on


for a useful checklist to run through if you have a problem
with your PC. Many problems can be solved easily by following these instructions.
Try this before any other troubleshooting.

Troubleshoot Your PC - click on


for tips on solving problems when using your PC.
Topics covered include basic problems with Windows, your DVD drive or USB
modem.

Diagnose Your Hardware - click on


for information on how to run DiagTools to
check your PCs hardware for problems. This easy-to-use utility can perform a
thorough check on your system, helping you solve hardware problems quickly and
easily.

Get the Latest Updates - click on


to access the Brio support web site for the latest
updates for preloaded software and drivers.

Example screen: exact


features depend on your
country

13

Using Your Software

Using Your Software


When a program is installed in your PC, you can launch it by selecting it from the Start
menu on your taskbar. You can also create a desktop shortcut so that you can launch a
program directly from the desktop.
To create a desktop shortcut:
1

Open the Program Files folder in Windows Explorer. You can open the Windows Explorer
window by selecting Start - Programs - Windows Explorer.

Double click on the folder containing the program to view its contents.

Find the file used to launch the program. The file name will end in .exe.

Select the file by clicking on it once with the mouse then click on the right mouse
button. This makes a pop-up menu appear.

Select Create Shortcut. This creates a shortcut file in the current folder.

Click on the newly created file and drag it onto the PCs desktop.

If you want to rename the file, simply click on its title and type in the new name.

For more details on customizing Windows, refer to Windows online help, accessible
from the Start menu.
Refer to your programs documentation or online help for information about its use.

14

You should read this chapter for advice on avoiding or solving problems with your
HP Brio PC.

What to Do First .............................................................

page 16

Troubleshooting Quick Reference ....................................

page 17

HP Hardware Diagnostics (DiagTools) ...............................

page 18

Brio Assist CD-ROM ........................................................

page 18

Your PCs BIOS ...............................................................

page 20

HP Setup Program ..........................................................

page 20

Troubleshooting Help Zone .............................................

page 22

Support and Information Services ....................................

page 39

If You Have a Problem

If You Have a Problem

What to Do First

What to Do First
Dont panic! Most things that go wrong with computers can be fixed relatively easily
provided you do not rush into them. Use the following checklist to see where you
can find help.
Is there really a problem with my PC or do I just
not know how to do something?

Either

Refer to chapter 2 in this manual, Getting


Started with Brio for basic advice on using
your PC.

Or

I do have a problem and need to do some


troubleshooting.
Does it seem to be a basic problem with Windows,
or a problem with your modem, DVD or CD-RW
drive?

Yes

16

Refer to your online HP Brio Center - Fix a


Problem (refer to page 13).

No

Still Need Help?

Refer to your online HP Brio Center - Using


Your HP Brio PC for information on using
your mouse, keyboard, DVD drive, CD-RW
or modem (refer to page 12).

For quick tips, refer to Troubleshooting


Quick Reference on page 17.
For more detailed help, refer to the
Troubleshooting Help Zone, starting on
page 22.
Run HPs powerful diagnostics utility,
DiagTools, to check your hardware (see
page 18).
Refer to Where to Find Help on page 22.
Restore your PC to its original factory
configuration (see page 18).
Collect information on your PC (see page
39).
For a wide range of information and
support, refer to the HP Brio Support Web
at:
www.hp.com/go/briosupport.
Contact your support provider.

Troubleshooting Quick Reference

Troubleshooting Quick Reference


PC wont start

Check power cord is correctly connected.


Check voltage switch is correctly set.

PC starts but there is no


display

Check the display is correctly connected and switched ON.


Check the displays brightness and contrast settings.

PC starts but there may


be a software problem

Refer to Software Problem on page 27.


Refer to the software documentation or the software providers
support web site for information.

PC starts but there may


be a hardware problem

Run DiagTools to analyze the problem. Refer to page 18.


Upgrade your PCs BIOS. Refer to page 20.

PC starts but there is a


configuration error

Run the HP Setup program to correct the configuration problem. Refer to page
20.

If there is a
memory error

Check memory modules are of the correct type, HP-supported and correctly
inserted in their sockets. Refer to page 59.

If there is a mouse
or keyboard error

Check power cord is correctly connected.


Check the device driver is correctly installed.
Check the device configuration in Setup. Refer to page 20.
Clean the mouse ball.

If there is a floppy
disk error

Try using a known working floppy disk.


Check the floppy drive configuration in Setup. Refer to page 20.
Check the drive cable is correctly connected. Refer to page 52.

If there is a hard drive


or CD-ROM error

Check the drive configuration in Setup. Refer to page 20.


Check the drive cable is correctly connected. Refer to page 54 or page 56.
Ensure the OS and drivers are installed.

Check the power cord is connected.


Check power to system board is correctly connected. Refer to page 49.
Ensure the OS and drivers are installed.
Upgrade your PCs BIOS. Refer to page 20.
Check the devices are connected and on line.
Check device drivers are installed.
Check the device configuration in Setup. Refer to page 20.
Try using a known working device.

If there is a CMOS error

If there is a serial or
parallel port error

17

HP Hardware Diagnostics (DiagTools)

HP Hardware Diagnostics (DiagTools)


Note

HP strongly recommends you use DiagTools. It provides the most effective way of
solving most hardware problems. It can also help you distinguish between a hardware
and a software problem.

With DiagTools, you can:

check the configuration of your PC and see whether it is functioning correctly


diagnose hardware-related problems
provide precise information to support personnel so that they can solve your
problems quickly and efficiently.

You can run DiagTools either from:

Your PCs hard drive.


To run diagnostics from the hard drive, restart the PC and press F10 when the
message Press F10 to start hardware diagnostics...or any other
key to proceed appears on screen.
Your PCs Brio Assist CD-ROM. Refer to Brio Assist CD-ROM below.

Brio Assist CD-ROM


Your PC comes with a Brio Assist CD-ROM. This enables you to:

restore your PC to its original factory configuration (includes operating system,


drivers and utilities)
recover your operating system only
downgrade Windows 98 to Windows 95 (available on Windows 98 models in some
countries only)
reconfigure your operating system, for example, when Windows prompts you to
insert your operating system CD-ROM after you install a new device
reinstall device drivers
run DiagTools hardware diagnostics.

Using the Brio Assist CD-ROM


To use the Brio Assist CD-ROM:
1

Place the Brio Assist CD in the CD-ROM drive and restart the PC.

Select the option you want from the menu that appears on screen. Some examples
are provided in the following sections.

18

Brio Assist CD-ROM

Note

If the PC does not boot from the Brio Assist CD, you must change the order of devices
from which your PC tries to start up. To do so, restart your PC and press F2 when
prompted to enter the HP Setup program. Change the Boot Device Priority in the Setup
program Boot menu so that ATAPI CD-ROM Drive appears before Hard Drive (refer toHP
Setup Program on page 20)).

Performing a Full Recovery


It is recommended that only advanced users should carry out a full system recovery.
Restoring the original factory configuration or downgrading will completely erase the
main hard drive partition. It is highly recommended to:

Note

back up all your data before proceeding


remove all devices you have added
update your PCs BIOS (refer to page 20)
have driver software to hand for any add-on hardware.

Carry out steps 1 and 2 described in Using the Brio Assist CD-ROM above,
selecting the option to recover or upgrade/downgrade your software.

Follow the onscreen instructions.

The hard disk will be formatted first. Your PC must be rebooted several times. This
is normal: do not interrupt the process. Wait until a message indicates that the
process has been successfully completed.

Remove the Brio Assist CD-ROM from the CD-ROM drive.

When prompted, enter the Product ID supplied with Microsofts Certificate of


Authenticity (refer to Setting Up Windows for the First Time on page 5).

Reinstall drivers for any devices that were not part of your PCs original
configuration. All data files and software applications that were not part of your
PCs original configuration PC must be restored.

Reinstalling Drivers from the Brio Assist CD-ROM


1

Insert the Brio Assist CD-ROM in the CD-ROM drive while your operating system is
running. This launches a Web browser, which you can use to select the driver(s)
you need to reinstall.

Select the link for the driver you want and follow the installation instructions
contained in the README file accompanying the driver.

19

Your PCs BIOS

Your PCs BIOS


The BIOS (Basic Input Output System) in your PC has the following roles:

It tests and configures your PCs hardware components during the POST (Power
On Self-Test).
It lets you configure your PC by using the Setup program. See HP Setup Program
below.
It provides the link between the software running on your PC and your PCs
hardware.

The BIOS is stored in a chip on the system board. A PCs BIOS is specific to that PC.

Updating Your PCs BIOS


Many problems with your PC can be solved by updating (flashing) the PCs BIOS.
Updating (flashing) your BIOS is a simple procedure that involves booting your PC
from a floppy disk containing the new BIOS.
The latest BIOS for your PC along with instructions on updating can be downloaded
from HPs Brio Support Web site at: www.hp.com/go/briosupport.

HP Setup Program
The HP Setup program allows you to view and change the configuration of your Brio
PC. Sometimes you may also need to enter the Setup program to reconfigure your PC
after installing new hardware components. The Setup program has online help to
guide you through any changes you have to make.

Entering the Setup Program


To enter the Setup program, press F2 when the Hewlett-Packard logo appears on
screen.

Setup Program Menus


Your PCs Setup program contains a series of menus, which are selected with the right
and left arrow keys on your keyboard. You can select an item within a menu with the
up and down arrow keys. When an item is selected, Setup displays a description of its
function on the right of the screen.

20

HP Setup Program
The Setup program contains the following menus:

Main - for basic information on your configuration including processor speed, the
amount of installed RAM, installed drives, time and date.

Advanced - for setting Advanced Features.

Security - for setting a password to restrict access to your computer.


It is possible to set a Supervisor or a User password. The Supervisor can change all
settings and the User can only change the date and time. Setting a password will,
by preventing access to the Setup menus, protect your computer's configuration.

Power - for selecting power-management modes to reduce the amount of energy


used after specified periods of inactivity.
If your computer stays idle for a certain amount of time, your system switches from
Full Power Mode to Sleep Mode in order to reduce power consumption.
In Sleep Mode, graphics, the processor and hard disks are stopped. A user event,
such as from the mouse or keyboard, can cause the system to resume to Full Power
Mode within a few seconds.
Other events may also wake up the system: a ring on an external modem, a signal
sent by an expansion card (network card etc.).

Boot - for choosing your boot device order and priority.


You can select the order of the devices from which the BIOS (Basic Input Output
System) attempts to boot the operating system. During the POST (Power On SelfTest), if the BIOS is unsuccessful at booting from one device, it will try the next one
on the Boot Device Priority list until an operating system is found. The default boot
device is the floppy disk.

Exit: for leaving the Setup program.

Setting System Defaults


The Setup program changes system behavior by modifying the power-on initialization
parameters. Setting incorrect values may cause system boot failure. If this occurs,
press the F9 key while you are in the Setup program to load the Setup program's
default values or select Load default values in the Exit menu of the Setup program. This
should enable the computer to boot properly.
If a Supervisor password is set, you need to enter the password to set system defaults.

Note

HP strongly recommends you make a note of any changes you make while in the Setup
program.

21

Troubleshooting Help Zone

Troubleshooting Help Zone


Where to Find Help
Use this table to see where to go in this section for help with your problem.
Problem
You need troubleshooting quick reference information.
PC does not start. No power.
PC hangs (the image on the monitor freezes and you can no
longer use your PC).
PCs power indicator light works but monitor remains blank.
The monitor is not working properly.
You cant waken your PC from its sleep state.
Your PC freezes and can no longer be used.
You have forgotten your password.
You cant shut down your PC.
You have a software problem.
PC does not start properly and displays an error message on the
monitor.
Memory test error.
Keyboard test error.
Floppy drive test error.
Hard disk, DVD or CD-ROM test error.
CMOS test error.
Serial or parallel port test error.
Other configuration problems.
Your PC has an audio problem.
Your floppy drive is not working properly.
Your hard drive is not working properly.
Your CD-ROM or DVD drive is not working properly.
You want to protect your PC from power shortages
You want to contact support and are wondering what sort of
information you will need to supply.

22

Go to ...
page 17
page 23
page 24
page 25
page 25
page 26
page 26
page 26
page 26
page 27

page 28
page 29
page 30
page 31
page 32
page 33
page 34
page 35
page 36
page 36
page 37
page 38
page 39

Troubleshooting Help Zone

No Power
Problem

Possible cause

To try and fix this ...

PC does not start the PCs power-on


indicator is not on.

The PCs power cord is


incorrectly connected.

Connect the power cord to a grounded power


outlet and to the PC.

The PCs power outlet is not


working.

Plug another device into the power outlet and


check it works.

The PC voltage switch is


incorrectly set.

1
2

3
4

Disconnect the power cord.


Select the correct setting on the voltage
switch located beside the power connector in
the rear of the PC.
Reconnect the power cord.
Start the PC.

More Advanced Troubleshooting


WARNING: for your safety, when the PC
is open and switched on, do not touch
any of the internal components with a
screwdriver or other metal instrument.

An internal device may be


causing the problem.

1
2
3
4
5

6
Problem with the power
supply unit.

Disconnect the PCs power cord.


Remove the PCs cover (see page 44).
Remove internal power connectors from all
internal devices.
Reconnect the PCs power cord.
Reconnect the power connectors one by one
to the internal devices to see which device is
defective.
Contact your authorized support provider.
Replace the power supply unit by a known
working power supply from the same model
of PC (see page 61).
If the PC starts, contact your authorized
support provider, the power supply unit may
have to be replaced.

If the problem persists, contact your authorized support provider

23

Troubleshooting Help Zone

Problems Starting the PC


Problem

Possible cause

To try and fix this ...

During startup the PC hangs (freezes).

You may have added an


incompatible memory
module.

1
2
3
4

When you start the PC, you get a "nonsystem disk" or "operating system not
found" message

You may have added an


incompatible expansion
card.

1
2
3
4

Disconnect the PCs power cord.


Remove the PCs cover (see page 44).
Remove the expansion card (see page 60).
Reconnect the PCs power cord and start up
the PC.

You might have made


changes to the PCs Setup
program.

Enter the Setup program by pressing F2


when prompted during startup.
Reload the factory settings by pressing F9.
Press F10 to exit the Setup program saving
changes.

There is a non-bootable
floppy disk in your floppy
drive

1
2

If the problem persists, contact your authorized support provider

24

Disconnect the PCs power cord.


Remove the PCs cover (see page 44).
Remove or replace the memory module (see
page 59).
Reconnect the PCs power cord and start up
the PC.

2
3

Remove the floppy disk.


Restart the PC.

Troubleshooting Help Zone

Monitor Not Working Properly


Problem

Possible Cause

To try and fix this ...

PCs power indicator


light and hard disk
activity light work but
the screen remains
blank or the image is
not satisfactory.

The monitor is not


switched on (no LED).

Refer to the monitor manual for an explanation of the LEDs.

The monitors power cord


is incorrectly connected.

Ensure the power cord is plugged into a grounded power outlet and
into the monitor.

The monitors power outlet


is not working.

Plug another device into the grounded power outlet and check it
works.

The monitors brightness


and contrast settings are
incorrect.

Refer to the monitor manual if necessary.

The monitor cable pins are


damaged or not properly
connected.

1
2
3
4

Switch off and unplug the monitor.


Disconnect the monitor cable and straighten any bent pins.
Reconnect the monitor cable.
Switch on the monitor and see if it works.

The monitor cable is


incorrectly connected
(concerns some BA600
models with add-on video
cards)

1
2

Switch off and unplug the monitor.


Disconnect the monitor cable and reconnect it as described on
page 3.
Switch on the monitor and see if it works.

More Advanced Troubleshooting


The monitor settings in
your PC are incompatible
with your monitor

Windows NT 4.0: Enter VGA mode when prompted during startup, then reset the resolution.

Windows 95/98: Restart the PC. The Hewlett-Packard screen is


displayed. When you hear a beep, press F8 and then start the
PC in safe mode. Double-click on the Display icon in your PCs
Control Panel, then click on the Settings button. Use the
sliding control to reset the resolution.

You may need to update


your PCs BIOS.

Create a floppy to update your PCs BIOS. Refer to page 20.

The monitor itself is faulty.

1
2

The PCs integrated video is


not working.

1
2
3
4
5

Replace the monitor by a known working monitor from the


same model of PC.
If the replacement monitor starts, contact your authorized
support provider. The old monitor may need to be replaced.
Disconnect the power cord.
Remove the PCs cover (refer to page 44).
Install a known working system board from the same model of
PC (refer to page 46).
Reconnect the power cord.
If the monitor works, inform your authorized support provider
that the system board is defective.

25

Troubleshooting Help Zone

PC Stuck in Sleep Mode


Problem

To try and fix this ...

Moving the mouse or pressing a key on the keyboard


is not enough to wake your PC from its sleep state

1
2

Press in the power button for 5 seconds. The PC will shut down.
Note that any unsaved data will be lost.
Unplug the power cord from your PC, wait for a few seconds
and then plug it in again. Your PC will restart automatically.

PC Freezes
Problem

To try and fix this ...

While you are using a program on your PC, it


suddenly freezes (hangs).

2
3
4
1
2

The PC keeps locking up.

Try pressing the CTRL + ALT + DEL keys


simultaneously. A window appears showing the applications
currently running. One of these may be marked as not
respondi
ponding.
ng
Select the application and click on the End Task button.
Restart the program to see if it is working normally.
If it does not work normally, restart the PC and try again.
Run DiagTools (refer to page 18).
If the problem persists, try removing any added memory or
expansion cards.

Forgotten Your PCs Password


Problem

To try and fix this ...

You have forgotten the password that has been set in


the Setup program to prevent unauthorized users
from starting your PC (see page 20).

1
2

Ask your system administrator, if you have one, to remind you


of the password.
If you cannot find out the password, clear passwords (see page
77). This will allow the PC to start without a password.

Cant Shut Down Your PC


Problem

To try and fix this ...

PC hangs when you try to shut it down

1
2

PC will not shut down when you press the power


button.

26

1
2

Press in the power button for 5 seconds. The PC will shut down.
Note that any unsaved data will be lost.
Unplug the power cord from your PC, wait for a few seconds and
then plug it in again. Your PC will restart automatically.
Save all data and exit all programs (if you can).
Press the power button and keep it pressed for 5 seconds. The PC
will turn off.

Troubleshooting Help Zone

Software Problem
Problem

To try and fix this ...

Power indicator light is


illuminated, but some
software wont run.

Date and time are wrong.

Refer to the application software documentation and/or the operating system


documentation for guidance.
If the software is running but not functioning properly, try to save any unsaved data,
then close down the application and relaunch it. If it still does not work, restart the PC
and then try launching the software again.
Reinstall the software.
If the problem continues, contact the software manufacturers support services.

The date and time can be incorrect for the following reasons:

The time has changed to or from Summer Time.


The PC has been unplugged from the power too long, and the battery is discharged.
To change the date and time, select Settings Control Panel Date/Time from the
Start menu or use the Setup program (see page 20). If necessary, install a new battery (see
page 62).

Your PC often hangs


(becomes unusable) when
running applications under
Windows NT 4.0.

Install more memory if required. It is recommended that you install at least 64MB of RAM to
run Windows NT 4.0 on your PC. Installing less than this may cause problems running
applications.

You are unable to install a


video driver under Windows
NT 4.0.

Install more memory if required. It is recommended that you install at least 64MB of RAM to
run Windows NT 4.0 on your PC.

You receive the error


message "some necessary
system files are corrupted"

Reinstall the operating system or return the PC to its original factory configuration by using
the HP Image Creation & Recovery CD-ROM. Refer to page 5 for more information.

27

Troubleshooting Help Zone

PC Displays an Error at Startup


When your PC starts up it performs a Power-on Self Test (POST) to test your
hardware configuration for any problems. If a problem is detected during the POST,
an error is displayed on your PCs monitor. The following section describes what to do
if your PC displays one of these error messages.

Memory Test Error


Problem

Possible cause

To try and fix this ...

Power-On-Self-Test (POST)
displays a memory test
error.

The PCs memory modules


are not installed correctly.

1
2
3
4

The PCs memory modules


are not working.

1
2
3
4

Disconnect the power cord.


Remove the PCs cover (refer to page 44).
Check the memory modules are correctly installed, of the
correct type and in the correct sockets (refer to page 59).
Close the PC, reconnect the power cord and check that
the PC boots (starts).
Disconnect the power cord.
Remove the PCs cover (refer to page 44).
Replace the memory modules by known working memory
modules from the same model of PC (refer to page 59).
Close the PC, reconnect the power cord and check that
the PC boots (starts).

Run DiagTools. Refer to page 18.


More Advanced Troubleshooting
You may need to update
your PCs Basic Input
Output System (BIOS).

Create a floppy to update your PCs BIOS. Refer to page 20.

The system board is not


working.

1
2
3
4
5

If the problem persists, contact your authorized support provider

28

Disconnect the power cord.


Remove the PCs cover (refer to page 44).
Replace the system board by a known working board
from the same model of PC (refer to page 46).
Close the PC, reconnect the power cord and check that
the PC boots (starts).
If the PC works, contact your authorized support provider
for further troubleshooting information.

Troubleshooting Help Zone

Keyboard Test Error


Problem

Possible cause

To try and fix this ...

POST displays a
keyboard test
error.

The keyboard cable is not


correctly connected.
The keyboard is not clean
and keys are stuck down.

1 Switch off the PC.


2 Plug the cables into the correct connectors on the back of the PC.
Check all keys are at the same height, and none are stuck (keyboard).

Run DiagTools. Refer to page 18.


You may need to update your PCs Basic Input
Output System (BIOS).
The keyboard is not working

More Advanced Troubleshooting


The system board is not
working.

Create a floppy to update your PCs BIOS. Refer to page 20.


1
2
3

Switch off the PC.


Replace the keyboard by a known working unit.
Switch on the PC, and check it works.

1
2
3

Disconnect the power cord.


Remove the PCs cover (refer to page 44).
Replace the system board by a known working board from the
same model of PC (refer to page 46).
4 Close the PC, reconnect the power cord and check that the PC
boots (starts).
5 If the keyboard works, contact your authorized support provider for
further troubleshooting information.
If the problem persists, contact your authorized support provider

29

Troubleshooting Help Zone

Floppy Drive Test Error


Problem

Possible cause

To try and fix this ...

Power-On-Self-Test
displays floppy drive
test error.

The drive is incorrectly


configured in the PCs
Setup program. Refer to
page 20.

1
2

The floppy is not working.

Insert a known working floppy disk and see if it works.

Switch the PC OFF then ON.


When the message Press F2 to Enter Setup appears, press
the F2 key. Refer to page 20.
Check the floppy disk drive is enabled and that the correct type
is selected (refer to page 36).

Run DiagTools. Refer to page 18.


You may need to update your PCs Basic Input Output
System (BIOS).

Create a floppy to update your PCs BIOS. Refer to page 20.

More Advanced Troubleshooting


The drive cables are not
correctly connected.

1
2
3

The drive cable is not


working.

1
2
3

4
The drive is not working.

1
2
3
4
5

The system board is not


working.

1
2
3
4

Disconnect the power cord.


Remove the PCs cover (refer to page 44).
Check the floppy drives power and data cables are correctly
connected (refer to page 49 and page 52).
Close the PC then switch it on and check it works.
Disconnect the power cord.
Remove the PCs cover (refer to page 44).
Replace the floppy drive cable by a known working cable from
the same model of PC.
Close the PC then switch it on and check it works.
Disconnect the power cord.
Remove the PCs cover (refer to page 44).
Replace the floppy drive by a known working drive from the
same model of PC (refer to page 52).
Close the PC then switch it on and check it works.
If the drive works, replace the defective drive.
Disconnect the power cord.
Remove the PCs cover (refer to page 44).
Replace the system board by a known working board from the
same model of PC (refer to page 46).
Close the PC, reconnect the power cord and check that the PC
and drive work.

Refer to page 36 for more information on troubleshooting floppy drives. If the problem persists, contact your authorized
support provider

30

Troubleshooting Help Zone

Hard Disk, DVD or CD-ROM Drive Test Error


Problem

Possible cause

To try and fix this ...

Power-On-Self-Test
displays hard disk, DVD or
CD-ROM drive test error

The drive is incorrectly


configured in the PCs
Setup program. Refer to
page 36 or page 37.

1
2
3

Switch the PC OFF then ON.


When the message Press F2 to Enter Setup appears,
press the F2 key. Refer to page 20.
Check the drive is enabled and the correct type is selected.

Run DiagTools from the Brio Assist CD-ROM to test your hard drive or from your hard drive to test the
CD-ROM drive. Refer to page 18.
You may need to update
your PCs Basic Input
Output System (BIOS).

Create a floppy to update your PCs BIOS. Refer to page 20.

More Advanced Troubleshooting


The drive cables are not
correctly connected.

1
2
3
4

The drive cable is not


working.

1
2
3
4

The drive is not working.

1
2
3
4

The system board is not


working.

1
2
3
4
5

You receive a S.M.A.R.T.


alert during the Power-OnSelf-Test.

Defective drive

Disconnect the power cord.


Remove the PCs cover (refer to page 44).
Check the drives power and data cables are correctly
connected (refer to chapter 2).
Close the PC then switch it on and check it works.
Disconnect the power cord.
Remove the PCs cover (refer to page 44).
Replace the drive cable by a known working cable from the
same model of PC.
Close the PC then switch it on and check it works.
Disconnect the power cord.
Remove the PCs cover (refer to page 44).
Replace the drive by a known working drive from the same
model of PC (refer to page 54 or page 56).
Close the PC then switch it on and check it works.
Disconnect the power cord.
Remove the PCs cover (refer to page 44).
Replace the system board by a known working board from
the same model of PC (refer to page 46).
Close the PC, reconnect the power cord and check that the
PC and drive work.
If the drive works, contact your authorized support provider
for further troubleshooting information.

Impor
portant: Carry out an immediate data backup, then contact HP
Support at www.hp.com/go/briosupport for a
replacement hard drive.

Refer to page 36 for more information on troubleshooting drives. There is also more DVD troubleshooting information in the
online HP Brio Center, under "Fix a Problem". If the problem persists, contact your authorized support provider

31

Troubleshooting Help Zone

CMOS Test Error


Problem

Possible cause

To try and fix this ...

POST displays a CMOS test


error. CMOS is a chip that
keeps a record of installed
components when the PC is
turned off.

The internal battery is not


working.

1
2
3
4

You may need to update


your PCs Basic Input
Output System (BIOS).

Set the PC to the correct time (refer to the operating


system manual).
Switch off and unplug the PC for an hour.
Restart the PC and check the time is correct.
If the time is incorrect, replace the PCs battery by a new
one (refer to page 62).

Create a floppy to update your PCs BIOS. Refer to page 20.

More Advanced Troubleshooting


Power is not correctly
connected to the system
board.

1
2
3
4

You may need to restore


the default configuration
settings

1
2
3
4

Switch the PC OFF then ON.


When the message Press F2 to Enter Setup appears,
press the F2 key.
Press F9 to restore default values.
Press F10 to exit the Setup program saving changes.

The CMOS is corrupted

Clear your PCs CMOS manually. Refer to page 77

The system board is not


working.

1
2
3
4

If the problem persists, contact your authorized support provider

32

Disconnect the power cord.


Remove the PCs cover (refer to page 44).
Check the power connector is correctly attached to the
system board.
Close the PC, reconnect the power cord and check that
the PC boots (starts).

Disconnect the power cord.


Remove the PCs cover (refer to page 44).
Replace the system board by a known working board
from the same model of PC (refer to page 46).
Close the PC, reconnect the power cord and check that
the PC works.

Troubleshooting Help Zone

Serial or Parallel Port Test Error


Problem

Possible cause

To try and fix this ...

POST displays a port test


error.

The port is incorrectly


configured in the PCs Setup
program.

1
2
3

A connected device may be


incorrectly connected and not
switched on.

1
2
3

Incorrect device drivers may be


installed.

Switch the PC OFF then ON.


When the message Press F2 to Enter Setup
appears, press the F2 key. Refer to page 20.
Check the port is enabled and the correct setting is
selected under I/O Device Configuration in the
Advanced menu.
Switch off the PC.
Plug the cables into the correct connectors on the back
of the PC.
Switch on the PC and the external devices.

Refer to the documentation for your serial or parallel


device.

Run DiagTools. Refer to page 18.


You may need to update your
PCs Basic Input Output System
(BIOS).

Create a floppy to update your PCs BIOS. Refer to page


20.

More Advanced Troubleshooting


The system board is not
working.

1
2
3
4
5

Disconnect the power cord.


Remove the PCs cover (refer to page 44).
Replace the system board by a known working board
from the same model of PC (refer to page 46).
Close the PC, reconnect the power cord and check that
the PC works.
If the port works, contact your authorized support
provider for further troubleshooting information.

If the problem persists, contact your authorized support provider

33

Troubleshooting Help Zone

Other Configuration Problems


Problem

To try and fix this ...

POST displays an error not covered by an earlier


section in this chapter.

Check your Setup program settings:


1
2

Turn on or restart the PC.


When the message Press F2 to Enter Setup appears, press the
F2 key.

The PCs configuration settings may be corrupted.


Restore the default values.

1
2

Switch the PC OFF then ON.


When the message Press F2 to Enter Setup appears, press the
F2 key.
Press F9 to restore default values.
Press F10 to exit the Setup program saving changes.

3
4
You may need to update your PCs Basic Input
Output System (BIOS).
You think you may have a problem with the audio
or LAN features.
Your hard disk may be fragmented or contain
errors.

34

Create a floppy to update your PCs BIOS. Refer to page 20.


Download the latest drivers from HP Support Web:
www.hp.com/go/briosupport

Check the state of your hard disk by running ScanDisk and Disk
Defragmenter. To access these utilities, select Programs
Accessories System Tools from the Start menu. For more
hard disk troubleshooting, refer to page 36.

Troubleshooting Help Zone

PC Has an Audio (Sound) Problem


Problem

To try and fix this ...

No sound when running


any applications.

Check the volume, mute, and balance settings. Refer to the operating system documentation for
more information.
Absence of sound can also be caused by a hardware conflict. Hardware conflicts occur when two
or more peripheral devices compete for the same signal lines or channels. Conflicts between your
audio interface and another peripheral device might be due to the settings of the I/O addresses, IRQ
channel, or DMA channel. To resolve the conflict, change the settings of the audio interface or of
any other ISA accessory in your system (note that BA400 models do not have an ISA slot).

No sound when playing a


multimedia/audio CD

Check that the volume control on the CD-ROM drive is correctly set or that the audio cable for the
CD-ROM drive is correctly connected to the connector on the system board (refer to page 49). If
you are using headphones or speakers, ensure they are correctly connected (refer to page 4).

A new add-on sound card


does not work.

If you install an add-on sound card, you will need to disable the integrated sound features on your
PC. To disable integrated sound (on Windows 95, Windows 98 and Windows NT 4.0), select
Control Panel from the Start menu, then click on Multimedia Advanced. Click on the
Audio Device icon, then select the Do not use audio features on this device radio button.

No output from the 8-bit or


16-bit digitized sounds.

This might be due to the DMA channel selected or to an interrupt conflict. Use your operating
systems audio control software to change the audio interfaces DMA channel or IRQ setting.

Audio input from the


microphone is too low, or
no audio at all.

Check that the microphone specifications meet the requirements of the 16-bit sound components.
The microphone should be a 600-ohm electret type.

Humming noise.

If the power grounding of your audio components is inadequate, a humming noise may be
generated. Plug all devices into adjacent power outlets (outlets within 5 cm / 2 inches of each
other), or use line filters.

The PC hangs while


recording.

Uncompressed digital audio can eventually fill your hard disk. For example, one minute of stereo
sound recorded at a resolution of 44 kHz will occupy about 10.5 MB. Before recording, check that
there is enough free space on your hard disk.

Data compression can reduce the space required. The A-law and m-law hardware compression
used by the audio interface enables the sampling of sound at a resolution of 16-bits, but it
generates the same quantity of data as an 8-bit sample.

35

Troubleshooting Help Zone

More Troubleshooting for Your Drives and USB Modem


This section provides more information on how to solve problems with your drives or
USB modem.

Warning

Be sure to disconnect the power cord and any telecommunication cables from your
computer before you remove the cover to check the cable connections or jumper
settings.
To avoid electrical shock and harm to your eyes by laser light, do not open the laser
module. The laser module should only be serviced by service personnel. Do not attempt
to make any adjustment to the laser unit. Refer to the label on the CD-ROM for power
requirements and wavelength. This PC is a class 1 laser product.

More Floppy Drive Troubleshooting


Checklist
1
2
3
4
5
6

Ensure you are using a formatted diskette and it is inserted correctly.


Make sure that the Floppy Disk Cont
ontroller option in the Setup Advanced menu is enabled (BA600 Pentium models only).
Refer to page 20.
Check that correct floppy type is highlighted in the Legacy Diskett
kette
tte A field in the Setup Main menu. It should read 1.44 M,
3.5 in
in. You may need to configure this differently for use in Japan. See the Setup help for more details.
Clean the floppy drive using a diskette cleaning kit.
Check that the drives power and data cables are correctly connected as shown on page 49.
Run DiagTools to see if it detects a problem with the floppy drive (refer to page 18).

More Hard Disk Troubleshooting


Checklist
1

2
3
4
5
6
7

36

If you receive a S.M.A.R.T. alert at any time, this indicates that your hard disk drive is defective. Carry out an immediate
data backup, then contact HP Support at www.hp.com/go/briosupport to ask for a replacement hard
disk drive.
Check that the disk power and data cables are correctly connected.
Check that booting form the hard drive has not been disabled in the Boot
oot menu of the Setup program, accessed by pressing
F2 at startup.
Check that the hard disk drive has been detected (refer to the Main menu in the Setup program, accessed by pressing F2
at startup). You should see a hard disk drive declared in the Primary Master field.
Verify that both is selected in the Onboa
nboard PCI
PCI ID
IDE Enable field in the Advanced menu of the Setup program, accessed by
pressing F2 at startup.
Run ScanDisk and Disk Defragmenter to see if they detect a problem with the hard disk drive. To access these utilities,
select Progr
ograms Acce
ccessories System Tool
ools from the Start menu.
If the hard disk activity light does not flicker when the PC is accessing the hard disk drive, check that the drives power and
data cables are correctly connected, and that the status panel connector is firmly attached to the system board.

Troubleshooting Help Zone

CD-ROM or DVD Drive Doesnt Work


Checklist
1
2
3

4
5
6

Check that a CD-ROM or DVD is inserted in the drive.


Check that all cables (data, power and audio) have been properly connected both to the CD-ROM drive and to the system
board.
Verify that the drive has been detected in the Setup program (refer to the Main menu in the Setup program, accessed by
pressing F2 at startup). You should see a CD-ROM drive declared in the Seconda
ondary Master or Seconda
ndary Slave field (BA400
models) or in the IDE Secondary Master or IDE Secondary Slave field (BA600 models).
Verify that both is selected in the Onboa
nboard PCI
PCI ID
IDE Enable field in the Advanced menu of the Setup program, accessed by
pressing F2 at startup.
If you intend to boot on CD-ROM, place CD-ROM before HDD in Setup (refer to the Boot Device Priority submenu in the
Boot
oot menu group of the HP Setup program). Refer to page 20.
Run DiagTools to see if it detects a problem with the drive. Refer to page 18.

For more information on using and troubleshooting DVD, refer to Easy Access to Information with the Brio Center on page
10).

DVD Drive Doesnt Play DVD Video


Checklist
1
2
3

Check that the DVD disk you are trying to play and your DVD drive have the same regional code setting. Your DVD drives
regional code setting is set by the first DVD disk you insert in the drive.
Ensure you have either a hardware or a software MPEG decoder installed on your system.
Ensure that your PCs hardware and software configuration supports the playing of DVDs. The following configuration is
recommended:
At least an Intel Celeron processor with a minimum clock speed of 400 MHz.
64MB of memory (Windows NT4.0); 32MB of memory (Windows 95 and Windows 98)
Display settings of 800 x 600 pixels, High Color (16-bit).
Ensure that you are using the latest drivers. These can be downloaded from the HP Brio support Web site at:
www.hp.com/go/briosupport.

For more information on using and troubleshooting DVD, refer to Easy Access to Information with the Brio Center on page
10).

CD-ROM or DVD Drive is Idle


Checklist
If the drive does not appear to be working, try accessing the disc by clicking on the drive icon or drive letter assigned to the
drive by your operating system.

37

Troubleshooting Help Zone

CD-ROM or DVD Drive Door Doesnt Open


Checklist
1

If you have difficulty removing a disc from the CD-ROM or DVD drive (during a power failure for example), you can use the
manual eject button. For example, to eject a CD-ROM using the manual eject button:

With a thin, solid rod, such as the end of a paper clip, push the CD-ROM drives manual eject button

The CD-ROM drive door will be released, opening slightly. Carefully pull it open fully and retrieve the CD.

To close the CD-ROM drive door, push it gently closed without forcing it. The CD-ROM drive door may not close completely
until it is fully functional (for example, when the power comes back on).

Modem Doesnt Work


Checklist
Are you running Windows 95 or Windows NT 4.0? The USB modem will not work with these operating systems.
For more information on using and troubleshooting the USB modem, refer to Easy Access to Information with the Brio Center
on page 10.

Protecting Your PC from Power Shortages


If you plan to use your PC in a permanent way to receive faxes, for example you
should really consider adding an Uninterruptible Power Supply (UPS) unit to your HP
Brio PC, so that it is protected against power shortages. After a power shortage, your
HP Brio PC may not be able to retrieve its original configuration (network
connections, fax reception, etc). Contact your HP authorized reseller for information
on suitable UPS units.

38

Support and Information Services

Support and Information Services


For information on service and support, refer to your dealer or the documentation
provided with your PC.

Collecting Information Before Contacting Support


Make a note of some of the information mentioned below. This will help your
authorized support provider deal with your problem quickly and efficiently:
PC Description
Model and serial number
RAM

Number of megabytes installed


HP RAM or RAM from another
manufacturer
Question or Problem
Frequency
Run OK?
Recent changes to the PC
Hardware Configuration
Which BIOS version is used?
Any BIOS parameter changes?
Make a list of slots and interrupts
used by additional cards (for
example, LAN, sound and SCSI)
Operating System
Are you using the original operating
system software that came
preloaded on your PC?
If no, what is the operating system
version?
Any operating system-generated
error messages
Any errors during boot (Power-On
Self Test). This test checks all
installed components.

See label on the right side of your PC


The amount of RAM is displayed in the Setup Main menu, accessed by pressing
F2 during start-up.
There may be some compatibility problems with non-HP RAM.

How often has the problem occurred?


How long has the PC been running normally?
Have there been any recent changes made to the PC?
The BIOS version is displayed in the Setup program Main menu, accessed by
pressing F2 during start-up.
Did the problem occur after changes were made to the BIOS using the Setup
program?
This is to check for interrupt conflicts. Your PC needs to give separate interrupt
requests (IRQs) to your PCs the various hardware devices. Conflicts can occur if the
same IRQ is given to more than one device. You can find IRQs by running DiagTools
(see page 18).

Select Settings Control Panel from the Start menu, then click on the
System icon. The operating system version is displayed under System.
Please note down exact text of error message.
Any POST errors will be displayed on your monitor screen or signalled by beep
codes.

39

Support and Information Services

40

This chapter describes how to install hardware components in your HP Brio PC.
Important - Before You Start ............................................

page 42

.....................................................

page 43

Removing and Replacing the Cover .................................

page 44

........................

page 46

.................................

page 49

Replacing a Celeron Processor (BA400 PCs)

....................

page 50

Replacing a Pentium Processor (BA600 PCs)

....................

page 51

............................................

page 52

Replacing the Hard Drive ................................................

page 54

Installing an Expansion Bay Drive ....................................

page 56

Installing a Memory Module ............................................

page 59

..........................................

page 60

Replacing the Power Supply Unit .....................................

page 61

Replacing the Battery .....................................................

page 61

Inside the Computer

Accessing or Replacing the System Board


Cables and Connectors in Your PC

Replacing the Floppy Drive

Installing an Expansion Card

If you want to find out about available accessories for your PC, refer to the HP
accessories Web site at: www.hp.com/go/pcaccessories

Upgrading and Replacing Brio Hardware

Upgrading and
Replacing Brio
Hardware

Important - Before You Start

Important - Before You Start


Read this section before installing any accessories in your PC.
Warning

For your safety, never remove the PCs cover without first removing the power cord from
the power outlet, and any connection to a telecommunications network. Always replace
the cover before switching the PC on again.

Caution

Static electricity can damage electronic components. Turn all equipment OFF. Dont let
your clothes touch the accessory. To equalize the static electricity, rest the accessory bag
on top of the PC while you are removing the accessory from the bag. Handle the
accessory as little as possible and with care.

42

Inside the Computer

Inside the Computer


Brio BA400
Models
One or Two Free
Front Access Device
Shelves:
Celeron
Processor

CD-ROM drive (already


fitted in some models),
DVD, Zip or Tape drive

Power supply

Floppy drive

Up to Four PCI
Expansion Card
Slots:

Hard drive

some slots may


come with preinstalled cards
such as a network
(LAN) card

Main memory
modules:
100 MHz SDRAM
32 MB kit; 64 MB kit;
128 MB kit; 256MB kit

Brio BA600
Models
Pentium
Processor
Power supply
Up to Four
Expansion Card
Slots
(3 PCI, 1 ISA):
some slots may
come with preinstalled cards such
as a network (LAN)
card

One or Two Free


Front Access Device
Shelves:
CD-ROM drive (already
fitted in some models),
DVD, Zip or Tape drive

Floppy drive
Hard drive
Main memory
modules:
100 MHz SDRAM
32 MB kit; 64 MB kit;
128 MB kit; 256MB kit

43

Removing and Replacing the Cover

Removing and Replacing the Cover


Removing the Cover
Caution

For your safety, disconnect the power cord and all external cables.

Place the PC on a flat surface and stand behind it.

Disconnect all cables from the rear of the PC.

Loosen the three thumb screws from the rear of the PC.

Slide the cover back by about 1cm (0.3 inches).

Pulling the bottom edges of the cover apart slightly, lift it up and off the PC.

44

Removing and Replacing the Cover

Replacing the Cover


1

Pull the bottom edges of the PC cover apart slightly.

Lower the cover onto the PC, leaving a gap of about 1cm (0.3 inches) between the
cover and the front of the PC.

Check that the cover is correctly held in place with the metal tabs positioned inside
the guide rails.

Slide the cover towards the front of the PC.

Tighten the three screws on the back of the computer.

45

Accessing or Replacing the System Board

Accessing or Replacing the System Board


Removing the Side Panel for Easy Access to System Board
Components
When replacing some components, you should take out the panel holding the system
board for easy access to the components. To do this:
1

Remove the PCs cover. Refer to page 44.

Free the two cables held in place by the plastic clip.

Remove any cards from the expansion slots (see page 60).

Remove the two screws in the PCs side panel.

Slide the panel towards the front of the PC until it is free of its retaining tabs.

Rotate the top of the panel out slightly and lift it up and out of the PC, taking care
not to pull any cables connected to the system board.

46

Accessing or Replacing the System Board


7

Place the system board on a flat surface beside the PC.

Refer to the appropriate section in this chapter for instructions on removing


individual components.

Refer below for instructions on reinstalling the system board in the PC.

Installing a New System Board


1

Follow the instructions on page 46 before continuing with the following steps.

Remove all cables from the board. If you cant remember how to reconnect them,
refer to page 49.

Remove the eight retaining screws circled below.

Lift the system board off the side panel.

Remove any components you want to reuse such as the processor or memory
modules. Refer to the appropriate section for instructions on removing the
individual components.

Make sure that the replacement board has the same jumper or switch settings as
the old system board.

Install any components removed from the old system board in the new board. Refer
to the appropriate section for instructions on inserting the individual components.

Place the system board on top of the side panel and replace the eight screws.

Reconnect connectors and cables in the following order: status panel connector,
floppy drive cable, CD-ROM cable, hard drive cable, power cable and CD audio
cable, if you have a CD-ROM or DVD drive.

47

Accessing or Replacing the System Board

Replacing the Side Panel


1

Replace the side panel in the PC. Align the panel with the metal positioning tab and
engage the lower retaining tabs.

Rotate the top of the panel towards the PC.

Slide the panel towards the rear of the PC until all the retaining tabs are engaged.

metal
positioning tab

Replace the two screws that hold the panel in place.

Reattach the cables with the plastic clip.

Replace the cover. Refer to Replacing the Cover on page 45.

48

Cables and Connectors in Your PC

Cables and Connectors in Your PC


Internal drives such as hard drives, DVD and CD-ROM drives use the following data
and power cables. These are connected to the system board and internal devices as
shown below. You must also connect the power connector, status panel connector and
CD audio connector (if a CD-ROM is fitted) to the system board.

Brio BA400
Models

Power connector

Floppy drive
CD-ROM, DVD,
Tape or Zip drive

CD audio connector

Hard drive
Serial COM 2
connector:
used with an additional
serial port card

Brio BA600
Models

Status panel connector


WOL (Wake on LAN)
connector:
with certain LAN (network)
cards, allows the PC to be
started from a network

Power connector

Status panel connector

Floppy drive
CD-ROM, DVD,
Tape or Zip drive
Hard drive
CD audio connector

WOL (Wake on LAN)


connector:
with certain LAN (network)
cards, allows the PC to be
started from a network

49

Replacing a Celeron Processor (BA400 PCs)

Replacing a Celeron Processor (BA400 PCs)


Caution

For your safety, disconnect the power cord and all external cables.

Remove the cover. Refer to page 44.

Open the side panel of the PC and lay the system board flat. Refer to Removing the
Side Panel for Easy Access to System Board Components on page 46.

Unclip and remove the heatsink.


Note

Some Celeron processors may use a slightly different design of heatsink.

Raise the lever to the side of the socket to release the old processor, then lift it out.

Install the new processor in the socket, with its corner marker facing the corner
marker on the socket, then lower the lever to lock it in place.

Replace the heatsink and fasten the retention clip.

Refer to page 47 for instructions on reinstalling the system board in your PC.

Replace the PCs cover. Refer to page 45.

50

Replacing a Pentium Processor (BA600 PCs)

Replacing a Pentium Processor (BA600 PCs)


Caution

For your safety, disconnect the power cord and all external cables.

Remove the cover. Refer to page 44.

Open the side panel of the PC and lay the system board flat. Refer to Removing the
Side Panel for Easy Access to System Board Components on page 46.

Remove the old processor.


a

Using your nail, pull the retaining tab on one side of the socket outwards to
release the processor on one side.
b Open the retaining tab on the other side and lift the processor out.

retaining tab

Install the new processor. Align the processor carefully above the slot, then push
the processor down firmly until it clicks into place.

Refer to page 48 for instructions on reinstalling the system board in your PC.

Replace the PCs cover. Refer to page 45.


51

Replacing the Floppy Drive

Replacing the Floppy Drive


1

Remove the cover. Refer to page 44.

Remove the floppy drive tray fixing screw.

Slide the floppy drive tray towards the back of the computer until it is released from
its mountings, then lift it free.

52

Remove the floppy drives two connectors.

Replacing the Floppy Drive


5

Remove the three retaining screws. These have the number "1" engraved alongside.

Slide the old drive out of the tray.

Slide the new drive into the drive tray, making sure that the connectors on the rear
of the drive are at the back of the bay.

Replace the three screws. You must fit these screws in the holes that have "1"
engraved alongside.

Replace the floppy drive connectors.

10 Place the drive tray against the positioning tab, then slide it towards the front of the
PC until the tray is engaged on the mounting tabs.

11 Replace the floppy drive bay fixing screw.


12 Replace the PCs cover. Refer to page 45.

53

Replacing the Hard Drive

Replacing the Hard Drive


For information on recovering the contents of your old hard drive, refer to Brio
Assist CD-ROM on page 18.
Warning

For your safety, disconnect the power cord and all external cables.

Remove the cover. Refer to page 44.

Remove the hard drive tray fixing screw.

Slide the drive tray towards the rear of the PC until the tray is released from its
mountings. Pull the drive tray out of the computer casing.

Disconnect the power and data cables from the hard drive.

54

Undo the four screws and slide the old drive out of the tray.

Replacing the Hard Drive


6

Slide the new drive into the hard drive tray. CONNECTOR SIDE is engraved on the
inside of the tray to help you find the correct orientation.

Replace the four screws.


Caution

Take care when handling the hard drive. A one-quarter inch drop can damage it.

Reconnect the power and data cables. Refer to Cables and Connectors in Your PC
on page 49 if you are unsure of which cable to use.

Replace the drive tray in the computer, aligning it with the positioning tab and
making sure that the tags are correctly engaged in their holes.

10 Replace the tray fixing screw.


11 Replace the PCs cover. Refer to page 45.

55

Installing an Expansion Bay Drive

Installing an Expansion Bay Drive


Replacing a CD-ROM or DVD Drive in the Top Bay
Warning

To avoid electrical shock and harm to your eyes by laser, do not open the laser module.
The laser module should be serviced by service personnel only. Do not attempt to make
any adjustment to the laser unit. Refer to the label on the CD-ROM for power
requirements and wavelength. This product is a class 1 laser product.

Remove the cover. Refer to page 44.

Disconnect the three cables from the rear of the drive.

Remove the three retaining screws, then slide the drive towards the rear of the PC
slightly until you are able to lift it out.

Slide the new drive in from the rear.

Replace the three screws. You must fit these screws in the holes that have "1"
engraved alongside.

56

Installing an Expansion Bay Drive


6

Replace the audio, data and power cables.

Replace the cover. Refer to page 44.

Installing a Drive in the Lower Expansion Bay


1

Remove the cover. Refer to page 44.

Remove the PCs front panel by simultaneously releasing the four lower clips.

Rotate the bottom part of the panel gently upwards until the whole panel can be
lifted off.

Lay the front panel on a flat surface beside the PC.

Remove the plastic masking plate from the front panel by prising the retaining tabs
open by hand.

rear of front panel

If the bay has a metal blanking plate, then break it off using a screwdriver.

Slide the drive in from the front of the computer.

Tighten the three screws that fasten the drive to the bay. You must fit these screws
in the holes that have "1" engraved alongside.
57

Installing an Expansion Bay Drive


9

Connect the data and power cables.

If this is the second device installed in the expansion bays, fit the data
connector marked CD Slave.

If this is the only device, fit the end CD connector marked CD Master.

10 Replace the cover. Refer to page 45.

58

Installing a Memory Module

Installing a Memory Module


1

Remove the cover. Refer to page 44.

If you think you can access the memory modules easily, lay the PC on its side so you
can reach in to access the system board.

If not, open the side panel to gain access to the system board. Refer to Removing
the Side Panel for Easy Access to System Board Components on page 46.
Position of memory
modules

Brio BA400 PC

Brio BA600 PC

Either remove the module you want to replace or locate an empty memory module
socket.

Make sure that the sockets clips are open.

Align the grooves on the bottom of the module with the corresponding marks on
the socket and push it firmly into place. The clips close automatically.

Replace the system board if you removed it earlier. Refer to Installing a New
System Board on page 47.

Replace the cover. Refer to page 45.


59

Installing an Expansion Card

Installing an Expansion Card


1

Remove the PCs cover. Refer to page 44.

Locate the slot you want to use.

If fitting a card in an empty slot, unscrew the slot cover facing the slot you want
to use and lift it out.

If replacing a card in an expansion slot, undo the screw holding the card in place
and lift it out.

Aligning the new card carefully, press it firmly into the socket and tighten the
retaining screw.

Replace the PCs cover. Refer to page 45.

60

Replacing the Power Supply Unit

Replacing the Power Supply Unit


Warning

To avoid electrical shock, do not open the power supply. There are no user-serviceable parts inside.

Remove the cover. Refer to page 44.

Remove the three screws from the rear of the PC.

Disconnect all power cables from installed drives and from the system board.

Lift the power supply unit out of the PC.

Place the new power supply unit inside the computer and tighten the three screws
on the rear of the PC.

Reconnect all the power cables to the drives and the system board.

Replace the cover. Refer to page 45.

Check that the voltage switch is set correctly for your country (the voltage is set
during manufacturing and should already be correct).

61

Replacing the Battery

Replacing the Battery

Warning

There is a danger of explosion if the battery is incorrectly installed. For your safety, never
attempt to recharge, disassemble or burn the old battery. Replace the battery only with
the same or equivalent type recommended by the manufacturer. The battery in this PC is
a lithium battery which does not contain heavy metals, nevertheless, in order to protect
the environment, do not dispose of batteries in household waste. Please return used
batteries to the shop from which you bought them, or to the dealer from which you
purchased your PC, or to HP, so that they can either be recycled or disposed of in an
environmentally sound way. Returned used batteries will be accepted free of charge.

Remove the cover. Refer to page 44.

Lay the PC on its side to gain access to the system board.


Position of battery

Brio BA400 PC

Brio BA600 PC

Remove the old battery by pressing the retaining clip with a flat-headed
screwdriver and lifting the battery clear of the battery holder.

Place the new battery in the battery holder, with the + sign on top and ensure that
it is properly seated.

Replace the PCs cover. Refer to page 45.

62

Working in Comfort

Thank you for selecting HP computing equipment.

Improper and prolonged use of keyboards and input devices are among those
tasks that have been associated with repetitive strain injury (RSI) to soft tissues
in the hands and arms. If you experience discomfort or pain while using any
computing equipment, discontinue use immediately and consult your physician as
soon as possible. In addition to the information on RSI given in this chapter, you
may also consult the online version of Working in Comfort, accessible from the
HP Brio Center (see page 10), or visit HPs Working in Comfort web site at:
www.hp.com/ergo/

About Repetitive Strain Injury ................................................................

page 64

Preparing Your Work Environment ...................................

page 65

Setting Up Your HP Computing Equipment .......................

page 68

.........................................

page 72

Comfort and Safety Checklist

Working in Comfort

To optimize your comfort and productivity, it is important that you set up your
work area correctly and use your HP equipment properly. With that in mind, we
have developed some set-up and use recommendations for you to follow based on
established ergonomic principles.

About Repetitive Strain Injury

About Repetitive Strain Injury


Because your comfort and safety are our primary concern, we strongly recommend
that you use HP computing equipment in accordance with established ergonomic
principles and recommendations. Scientific literature suggests that there may be a
relationship between injury to soft tissuesespecially in the hands and armsand
prolonged improper use of keyboards or other equipment requiring repeated motions
of the hands and forearms. This literature also suggests that there are many other risk
factors that may increase the chance of such injury, commonly called Repetitive
Strain Injury.

What is RSI?
Repetitive Strain Injury (RSIalso known as cumulative trauma disorder or repetitive
motion injury) is a type of injury where soft tissues in the body, such as muscles,
nerves, or tendons, become irritated or inflamed. RSI has been a reported problem for
those who perform repetitive tasks such as assembly line work, meat-packing, sewing,
playing musical instruments, and computer work. RSI also has been observed in those
who frequently engage in activities such as carpentry, knitting, housework, gardening,
tennis, windsurfing and lifting children.

What causes RSI?


The specific causes of RSI have not been established. Nevertheless, the incidence of
RSI has been associated with a variety of risk factors, including:

Too many uninterrupted repetitions of an activity or motion.

Performing an activity in an awkward or unnatural posture.

Maintaining static posture for prolonged periods.

Failing to take frequent short breaks.

Other environmental and psycho-social factors.

In addition, there have been reports associating the occurrence of RSI with the use of
computer keyboards, mice, and other input devices. Also, certain medical conditions,
such as rheumatoid arthritis, obesity and diabetes, may predispose some people to
this type of injury.

64

Preparing Your Work Environment

What can I do to avoid RSI?


Some people who use computers may experience physical discomfort during their
use. This discomfort may be a symptom of a repetitive strain injury. Properly setting
up and using computing equipment can help to minimize your chances of
experiencing this discomfort. Well-designed and properly adjusted equipment alone
may not be sufficient to eliminate all potential problems. Maintaining good posture
and positioning when working on computers also has a significant bearing on your
comfort.

What if I experience discomfort?


If you are experiencing any discomfort, seek professional medical advice immediately.
Typically, the earlier a problem is diagnosed and treated, the easier it is to resolve.

Preparing Your Work Environment


When using HP computing equipment, it is important that your work environment
contribute to your comfort and productivity.

Your Chair
It's very important that your chair provides a comfortable sitting position and offers
the following features:

A stable base, such as five legs with casters. Make sure the casters are
designed for the type of floor you have in your workspace, whether it is bare or
carpeted.

A height- and tilt-adjustment feature. It should be easy to adjust your chair


height from 40 cm to 52 cm (15.5 inches to 20.5 inches) as measured from the top
of the seat pan to the floor. If you are much taller or shorter than average, you may
need a chair that can be adjusted beyond this range. Adjust your chair so that the
work surface or keyboard tray is at elbow height and your feet are flat on the floor

65

Preparing Your Work Environment


with your knees slightly bent below your hips. Ideally, the seat pan should be able
to tilt both forward (minimum of 5 degrees) and backward (minimum of
10 degrees). If the chair has an adjustable seat pan, inclining the seat slightly
forward will transfer some of the pressure from the spine to the thighs and feet.
This will relieve pressure on your back.

A curved seat edge. The front of the seat should be curved and finished in a
waterfall edge.

An adjustable back support in both height and forward and backward tilt. It is
important that the backrest correctly supports the lower part, or lumbar curve, of
the back.

A freely rotating swivel so you can move easily from side-to-side.

Fully adjustable and padded armrests. The chair arms should not interfere
with adjusting the chair or moving it close to your work surface.
Seat Back Tilt

Seat Back
Height

Seat Pan Tilt 510


Seat Pan Height 4052 cm

Your Work Surface


Ideally, you should be able to adjust the height of your work surface.
A simple way to ensure your work surface is at the correct height is to first adjust the
height of the seat-pan of your chair. With your chair properly adjusted and your feet
firmly on the floor, adjust the work surface height until your forearms are parallel to
the floor when you have your fingers on the keyboard or other input device.
66

Preparing Your Work Environment

Your Work Posture


Sitting in one position for long periods can be uncomfortable. To minimize the
potential for physical discomfort or injury, it's important that you maintain proper
posture.

Back - While sitting at your work surface, make sure your back is supported by the
chair's backrest in an erect position or angled slightly backwards.

Arms - Your arms should be relaxed and loose, elbows close to your sides, with
forearms and hands approximately parallel to the floor.

Wrists - Your wrists should be as straight as possible while using the keyboard,
mouse or trackball. They should not be bent sideways, or more than 10 degrees up
or down.

Legs - Your thighs should be horizontal or angled slightly downward. Your lower
legs should be near a right angle to your thighs. Your feet should rest flat on the
floor. If necessary, use a footrest, but double check that you have your seat height
adjusted correctly before getting a footrest.

Head - Your head should be upright or tilted slightly forward. Avoid working with
your head or trunk twisted.

Overall - Change your position frequently and take regular breaks to avoid fatigue.

67

Setting Up Your HP Computing Equipment

Setting Up Your HP Computing Equipment


Make sure that all the elements of your HP computer systemmonitor, document
holder, keyboard, mice and other input devices, and headphones and speakersare
optimally arranged and adjusted to meet your personal requirements. The
recommendations that follow will help you achieve this.

Your HP Monitor
It is important that your monitor screen be clean and positioned correctly to improve
readability and help you work comfortably. Glare, high contrast, reflections, dirt and
dust will interfere with what you see on the screen. The recommendations that follow
can help you achieve a comfortable arrangement.

The top of your monitor screen should be at or slightly below eye level. Most HP
monitors come with a tilt-and-swivel feature that makes it easy to adjust the screen
position.

To avoid obscuring your view, the screen should be positioned perpendicular to


your line of sight; that is, straight on.

To avoid glare or reflection, try to position the monitor so the screen is at a right
angle to your window rather than in front of it. If reflection or glare persists, tilting
the screen forward may help.

Maintain a comfortable viewing distance to the screen. Most people prefer a


viewing distance of approximately 46 to 76 cm (18 to 30 inches), depending on
monitor size. Character size and the amount of space available on the work surface
can affect this distance.

Text should be easy to read. To help ease eyestrain, adjust text attributes such as
character size, spacing, and color. In addition, you will need to use the controls
provided with your monitor to adjust the visual settings so that contrast and
brightness levels are comfortable for you. High contrast and low brightness is
usually the preferable combination.

The monitor should be free from flicker. If the image on your screen is not stable,
the monitor may require repair or adjustment.

When possible, use a program that has a simple user interface, such as easily
identifiable icons and pull-down menus. Also, screen information should be
displayed in a structured and well-organized way.

68

Setting Up Your HP Computing Equipment

Window

Tilt
Monitor
Swivel

Monitor Use Specifications

When viewing your monitor, your head should not be tilted more than 15 degrees
forward.

You should not have to look up more than 5 degrees above horizontal or down more
than 30 degrees below horizontal for normal work tasks, such as typing or reading.

Document Holders
When keying in data from a hard-copy document, placing it in a document holder
rather than on a flat surface will make it easier to read. The following
recommendations should be observed when using a document holder:

The document holder should be at approximately the same height and distance
from your eyes as the screen, and as close to the monitor as possible to prevent
neck twisting. Some users prefer a document holder mounted to the monitor while
others prefer the document holder positioned between the screen and keyboard.

If the primary task is to view documents rather than using the monitor, the
document holder may be placed directly in front of the keyboard with the monitor
slightly to the side.

To help reduce stress on your neck and prevent eye fatigue, try to minimize the
movement of your head and eyes while using a document holder.

69

Setting Up Your HP Computing Equipment

Your HP Keyboard

The proper positioning and use of your HP keyboard is important when using HP
computing equipment. Be sure to observe the following recommendations to optimize
your comfort and safety:

We recommend you place your keyboard in front of the screen or document holder,
whichever is viewed the most. Your HP keyboard has long cables so you can place
it in the position that is most comfortable for you while you are using your system.

Because HP keyboards vary in depth, you'll want to be sure that your work surface
or keyboard tray has sufficient room to accommodate your model. The keyboard
tray should be wide enough to hold both the keyboard and mouse or trackball: 66
to 71 cm (26 to 28 inches).

Your HP keyboard may have a kickstand that can be opened or closed to raise or
lower the keyboard angle. If you are in the correct sitting position with your elbows
at about the same level as the work surface, you may not need to use it. However,
if your elbows are below the work surface, you may wish to use the kickstand to
raise the back of the keyboard.

An adjustable keyboard tray may be useful if you cannot adjust your chair or work
surface to the proper height for typing. It should adjust in height from 64 to 76 cm
(25 to 30 inches) above the floor and tilt forward and backward to help you find the
most comfortable position. Note that research has shown that there may be less
muscle tension in shoulders and forearms with the keyboard tilted away from you.

When using your HP keyboard, remember it takes very little pressure or force from
your fingers to activate the keys. Improper typing stylethe use of too much
forcecan place unnecessary stress on the tendons and muscles in your hands,
wrists, and forearms.

Make sure that your hands are in a neutral position when you use your keyboard.
This means that your forearms, wrists, and hands should be in a straight line.

The keyboard has a low profile to help prevent excessive bending of your wrists

70

Setting Up Your HP Computing Equipment


while typing. Literature suggests that you should not bend your wrists sideways or
more than 10 degrees up or down. Keep your wrists straight by moving your entire
hand and forearm over to use the function keys or numeric keypad.

You may use a palm rest to help keep your hands and wrists in a comfortable and
neutral position when you are not typing. Some HP keyboards come with an
integrated palm rest. If you use a palm rest, see that it is rounded and padded, and
flush in height with the front edge of the keyboard. Note that your palmsnot your
wristsshould rest on the palm rest. If you don't have a palm rest, try not to rest
your wrists on a sharp edge, such as a work surface edge.

Mice and Other Input Devices

Various aspects of using mice and other input devices may increase your risk of
discomfort or injury. Observing the following recommendations may reduce that risk:

As with the keyboard, try to keep your hand, wrist and forearm in a neutral position
while using your mouse or other input device.

When using a stylus or light pen with a graphics tablet, don't grip the stylus tightly.
Keep your hand and fingers relaxed and try to maintain a neutral posture in your
hand, wrist and forearm.

If you use your thumb to rotate the ball on a trackball or spaceball, keep it in a
relaxed, natural shape, and maintain a neutral posture in your hand, wrist and
forearm.

Hold the mouse gently by draping your fingers over it. Keep your hand relaxed and
fingers loose. Do not grip the mouse tightly.

It takes very little pressure or force from your fingers to activate the buttons or
scroll wheel on your mouse, scrolling mouse, trackball or other input device. Using
too much force can place unnecessary stress on the tendons and muscles in your
hands, wrists and forearms.

71

Comfort and Safety Checklist

If you are using a scrolling mouse, be sure to keep your fingers and hand in a
relaxed, neutral position when activating the scroll wheel. Also, this type of mouse
features software that can minimize the number of mouse movements or button
clicks.

When using a mouse, trackball, stylus and graphics tablet, or other input device,
position it as close to the keyboard as possible, and keep it at the same level so you
do not have to stretch while using it.

Use a good quality mouse pad to enable the mouse to work most effectively and
reduce unnecessary hand and wrist movements.

Be sure to keep your mouse and trackball clean. Regular removal of accumulated
dust and dirt helps ensure proper tracking and reduces unnecessary hand and wrist
motions.

Headphones and Speakers


Listening to loud sounds for prolonged periods may permanently damage your
hearing. To avoid discomfort from unexpected noise, always turn down the volume
before connecting headphones or speakers to your HP equipment. When you put on
the headphones, slowly increase the volume until you find a comfortable listening
level, then leave the volume control in that position.

Comfort and Safety Checklist


These recommendations are drawn from the latest available international ergonomic
standards and recommendations, including ISO 9241 and ANSI/HFS 100-1988.
Document
Holder

Keyboard
Slope

Thigh
Clearance

72

Keyboard
Height

Comfort and Safety Checklist

General

Work Surface Height - Adjust either your seat height, work surface or both, to
position the work surface at approximately elbow height.

Work Surface Arrangement - Make sure frequently used equipment is within


easy reach. For example, if you are primarily using the keyboard, place it directly
in front of you, not to the side. If you are primarily using the mouse, place it in front
of your hand or arm. If you are using both a mouse and keyboard, place them both
at the same work surface height and close together. If a palm rest is used, the height
should be flush with the front edge of the keyboard. Other items, such as your
telephone or notepad, also should be considered.

Monitor - Place your monitor so that the top of the screen is at, or slightly below,
eye level (up to 15 degrees).

Head - Do not tilt your head forward by more than 15 degrees, and try not to turn
your head toward the side.

Back - While sitting at your work surface, make sure your back is supported by the
chair's backrest in an erect position or angled slightly backwards.

Arms - Make sure your arms and elbows are relaxed and loose, with your upper arm
perpendicular to the floor or slightly forward. Keep your forearms and hands
approximately parallel with the floor with elbows bent between 70 and 115 degrees.
Keep your elbows close to your sides (less than 20 degrees away from your body).

Legs - Your thighs should be horizontal or angled slightly downward. Your lower
legs should be near a right angle to your thighs. Make sure there is sufficient room
under the work surface for your legs.

Feet - If after adjusting your chair you cannot rest your feet comfortably on the
floor, use a footrest, preferably one that can be adjusted in height and angle.

73

Comfort and Safety Checklist

Overall

Look away from the screen from time-to-time to help reduce eyestrain. Focus on
distant objects briefly, and blink periodically to lubricate your eyes. You also should
have your eyes checked on a regular basis and ensure your eyeglass prescription is
suitable for working on a monitor screen.

Remember to occasionally shift position and move your body. Keeping your body
in one position for long periods is unnatural and stressful. When prolonged work is
required, take frequent short breaks. As a rule of thumb, a five or ten minute break
every hour is a good idea. Short frequent breaks are more beneficial than longer
less frequent breaks. Data show that people who work for long periods of time
without a break may be more prone to injury.

Changing tasks frequently will help prevent muscle stiffness. Examples: alternating
between keyboarding, reading, writing, filing, and moving around in your work
environment, helps you maintain a relaxed posture. Occasionally stretch the
muscles in your hands, arms, shoulders, neck and back. You should stretch at least
as often as you take brief task breaksat least once every hour.

Discomfort may be alleviated by using alternative ergonomic designs and


accessories such as ergonomically personalized chairs, palm rests, keyboard trays,
alternative input devices, prescription eyeglasses, anti-glare screens, and more.
Seek additional information from the sources available to you, including your
employer, doctor, local office supply store, and the Information Sources listed in
the online version of Working in Comfort, preloaded on the hard disk of your HP
computing equipment.

74

This chapter provides technical information on your PC. For more detailed
information, refer to the PCs datasheet in the library on HPs web site:
www.hp.com/desktops.

Technical Characteristics .................................................

page 76

Clearing Your PCs CMOS (BIOS) Settings .........................

page 78

Technical Information

Technical Information

Technical Characteristics

Technical Characteristics
As an ENERGY STAR partner, HP has determined that this product meets the
ENERGY STAR guidelines for energy efficiency (Windows 98 and Windows 95 only).
To check power consumption figures, refer to the following tables.
Characteristics (models BA400)

Description

Weight (configuration with 1 CD-ROM


drive, excluding keyboard and display)

9.8 kilograms (21.6 pounds)

Dimensions

34.9cm (Depth) by 19.6cm (Width) by 35.9cm (Height)


(13.7 inches by 7.72 inches by 14.13 inches)

Footprint

0.068 m2 (0.73 sq ft)

Acoustic noise emission (ISO 7779)

Sound Power
(average)

Sound Pressure
(average)

Operating (idle):
Operating with hard drive access
Operating with floppy drive access

LwA 37 dBA
LwA 41 dBA
LwA 43 dBA

LpA 28 dBA
LpA 30 dBA
LpA 31 dBA

Power consumption - Windows 98 ACPI

115V / 60Hz

230V / 50Hz

35W
27W
24W
2.5W

35W
27W
24W
2.5W

Operating with input/output


Operating without input/output
Suspend
Off

Storage Humidity

76

8% 85%

Techy.fm Page 77 Thursday, October 14, 1999 6:13 PM

Technical Characteristics
Characteristics (models BA600)

Description

Weight (configuration with 1 CD-ROM


drive, excluding keyboard and display)

9.8 kilograms (21.6 pounds)

Dimensions

34.9cm (Depth) by 19.6cm (Width) by 35.9cm (Height)


(13.7 inches by 7.72 inches by 14.13 inches)

Footprint

0.068 m2 (0.73 sq ft)

Acoustic noise emission (ISO 7779)

Sound Power
(average)

Sound Pressure
(average)

Operating (idle):
Operating with hard drive access
Operating with floppy drive access

LwA 41 dBA
LwA 52 dBA
LwA 44 dBA

LpA 28 dBA
LpA 38 dBA
LpA 30 dBA

Power consumption - Windows 98 ACPI

115V / 60Hz

230V / 50Hz

65W
41W
28W
4W

66W
41W
29W
4W

Operating with input/output


Operating without input/output
Suspend
Off

Storage Humidity

Notes

8% 85%

Operating temperature and humidity ranges may vary depending on the mass storage
devices installed. High humidity levels can cause improper operation of disk drives. Low
humidity ranges can aggravate static electricity problems and cause excessive wear of the
disk surface.
The power consumption and acoustics figures given in the tables above are valid for the
standard configuration as shipped.
When the computer is turned off with the power button on the front panel, the power
consumption falls below 5W, but it is not zero. The special on/off method used by these
computers considerably extends the lifetime of the power supply. To reach zero power
consumption in off mode, either unplug the power outlet or use a power block with a
switch.
To reach zero power consumption in "Off" mode, either unplug the power outlet or use a
power block with a switch.

77

Clearing Your PCs CMOS (BIOS) Settings

Clearing Your PCs CMOS (BIOS) Settings


CMOS is a chip that keeps a record of installed components when your PC is turned
off. Clearing CMOS settings may help you resolve some common problems. For
example:

when you need to clear passwords to have full access to your PCs BIOS Setup
when your PC cannot detect an expansion card or other device
when you are having problems booting the PC.

You can clear CMOS settings:

by using your PCs BIOS Setup program


by opening your PC and clearing CMOS manually.

Clearing CMOS Using the Setup Program


If you are able to gain access to your PCs Setup program, use the following simple
method to clear CMOS settings:
1

Restart your PC and press F2 when the message Press F2 to enter Setup appears on
screen. Refer to page 20.

From within the Setup program, press F9 to load Setup defaults.

Press F10 to exit Setup saving changes.

78

Clearing Your PCs CMOS (BIOS) Settings

Manually Clearing CMOS and Passwords on a Brio BA400


1

Remove the PCs cover. Refer to page 44.

Remove the PCs side panel to gain easier access to the switches. Refer to page 46.

Brio BA400
System board

Switch block
3

Change the position of switch 1 to ON to clear both CMOS and passwords.


If you want to clear passwords only, set switch 2 to ON.

Replace the cover and reconnect the power cord.

Switch on the PC.

Shut down the PC and set switch 1 to OFF. Set switch 2 to OFF if you reset it earlier
instead of 1.

Restart the PC and press F2 to enter the Setup program when prompted. You now
have full access to the Setup program. For more information on Setup, refer to
page 20.

79

Clearing Your PCs CMOS (BIOS) Settings

Manually Clearing CMOS and Passwords on a Brio BA600


1

Remove the PCs cover. Refer to page 44.

Locate the CMOS jumper on the system board. You may need to remove the PCs
side panel to gain easier access to the jumper block. Refer to page 46.

Set the Clear CMOS jumper so that it covers the two pins on the opposite end of the
jumper block.

Brio BA600
System board

Clear CMOS
Default position
Clear CMOS
Clear Password
Default position
Clear Passwords
Clear Password
jumper

Clear CMOS
jumper

Reset the jumper to its original position.

Replace the cover and reconnect the power cord.

Switch on the PC. The error "Checksum is invalid or the PC has suffered an error"
may appear. This is normal as you have just erased the previous settings.

Press F2 to enter the Setup program. The PC will restart with the new
configuration. You now have full access to the Setup program. For more
information on Setup, refer to page 20.

80

Regulatory Information
Recycling your PC

.....................................................................................

page 82

................................................................................................

page 87

HP Software License Agreement

.................................................................

page 87

Regulatory and Software License Information

Regulatory and
Software License
Information

Regulatory Information

Regulatory Information
Declaration of Conformity

According to ISO/IEC Guide 22 and EN 45014


Manufacturer's Name:Hewlett-Packard
Manufacturer's Address:5, avenue Raymond Chanas - Eybens - 38053 Grenoble Cedex 09 - FRANCE
declares that the product
Product Name: Personal Computer
Model Number: HP BRIO BA400 and HP BRIO BA600
conforms to the following Product Specifications:
Safety:International:IEC 60950:1991 +A1 +A2 +A3 +A4
Europe:EN 60950:1992 +A1 +A2 +A3 +A4
China:GB4943-1995
EMC:CISPR 22:1993 /GB9254-1988/EN 55022:1994 Class B 1)
EN 50082-1:1992
IEC 801-2:1992 / prEN 55024-2:1992 - 4kV CD, 8kV AD
IEC 801-3:1984 / prEN55024-3:1991 - 3V/m
IEC 801-4:1988 / prEN 55024-4:1992 - 0.5 kV Signal Lines, 1 kV Power Lines
IEC 555-2:1982+A1:1985 / EN60555-2:1987
IEC 1000-3-3:1994 / EN61000-3-3:1995
FCC Title 47 CFR, Part 15 Class B 2) / ICES-003, Issue 2 / VCCI-2 1)
AS / NZ 3548:1992
Supplementary Information:
The product herewith complies with the requirements of the following Directives and carries the CE-marking accordingly:
the EMC directive 89/336/EEC,
the Low Voltage Directive 73/23/EEC both amended by the directive 93/68/EEC.
1)
The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2)
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Grenoble, June 1999:
For Compliance Information ONLY, contact:
USA Contact: Hewlett-Packard Company,
Corporate Product Regulations Manager,
3000 Hanover Street, Palo Alto, CA 94304.
(Phone: (415) 857-1501)

82

Jean-Marc JULIA
Customer Satisfaction Manager

Regulatory Information
FCC (for USA only)
Federal Communications Commission Radio Frequency Interference Statement
Warning:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the installation manual, may
cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the distance between the equipment and the receiver.
Connect the equipment to an outlet on a different circuit to the one the receiver is connected to.
Consult your dealer or an experienced radio/TV technician for help.
Hewlett-Packards FCC Compliance Tests were conducted using HP-supported peripheral devices and HP shielded cables, such as those
you receive with your system. Changes or modifications not expressly approved by Hewlett-Packard could void the users authority to
operate the equipment.

Notice for Canada


This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la Classe B est conforme la norme NMB003 du Canada.

Safety Warning for the USA and Canada


If the power cord is not supplied with the computer, select the proper power cord according to your local national electric code.
USA: use a UL listed type SVT detachable power cord.
Canada: use a CSA certified detachable power cord.
For your safety, never remove the PCs cover without first removing the power cord and any connection to a telecommunication
network. Always replace the cover before switching on again.
Si le cordon secteur nest pas livr avec votre ordinateur, utiliser un cordon secteur en accord avec votre code electrique national.
USA: utiliser un cordon secteur UL listed de type SVT.
Canada: utiliser un cordon secteur certifi CSA.
Pour votre scurit, ne jamais retirer le capot de lordinateur sans avoir pralablement dbranch le cordon secteur et toute connection
un rseau de tlecommunication. Noubliez pas de replacer le capot avant de rebrancher le cordon secteur.

Changing a battery
There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble or burn the
old battery. Replace the battery only with the same or equivalent type recommended by the manufacturer. The battery in this PC is a
lithium battery which does not contain any heavy metals. Nevertheless, in order to protect the environment, do not dispose of batteries
in household waste. Please return used batteries either to the shop from which you bought them, to the dealer from whom you
purchased your PC, or to HP, so that they can either be recycled or disposed of in the correct way. Returned batteries will be accepted
free of charge.

Changement de la pile
Il y a danger dexplosion lorsque la pile nest pas installe correctement. Pour votre scurit, ne jamais essayer de recharger, de
dmonter ou de brler lancienne pile. Remplacer uniquement avec une pile du mme type ou dun type quivalent recommand par HP. La
pile de cet ordinateur est une pile au lithium qui ne contient pas de mtaux lourds, nanmoins, afin de protger lenvironnement, il ne faut
pas la jeter dans les ordures mnagres mais la rendre au magasin ou vous lavez achete, ou revendeur o vous avez achetz
lordinateur, ou Hewlett Packard, pour quelle soit recycle, ou stocke de manire qui ne nuit pas lenvironnement. Les piles uses
seront acceptes gratuitement.

Notice for the Netherlands


NL

Bij dit apparaat zijn batterijen geleverd. Wanneer deze leeg zijn, moet U ze niet weggooien maar inleveren als KCA.

83

Regulatory Information
Hinweis fr Deutschland: Geruschemission
Lrmangabe nach Maschinenlrmverordnung - 3 GSGV (Deutschland):
LpA < 70 dB am Arbeitsplatz bei normalem Betrieb nach DIN 45635 T.19
(under normal use in the workplace, as per ISO 7779).

Warnung
Wenn die Batterie nicht korrekt eingebaut wird, besteht Explosionsgefahr. Zu ihrer eigenen Sicherheit sollten Sie nicht versuchen, die
Batterie wiederaufzuladen, zu zerlegen oder die alte Batterie zu verbrennen. Tauschen Sie die Batterie nur gegen den gleichen oder
hnlichen Typ aus, der vom Hersteller empfohlen wird. Bei der in diesem PC intergrierten Batterie handelts sich um eine Lithium-Batterie,
die keine Schwermetalle enthlt. Batterien und Akkumulatoren gehren nicht in den Hausmll. Sie verden vom Hersteller, Hndler oder
deren Beauftragten kostenlos zurckgenommen, um sie einer Verwertung bzw. Entsorgung zuzufhren.

Notice for Japan

This equipment is in the Class B category information technology equipment based on the rules of the Voluntary Control Council For
Interference by Information Technology Equipment (VCCI). Although aimed for residential area operation, radio interference may be
caused when used near a radio or TV receiver. Read the instructions for correct operation.

Notice for Korea

Part 15 FCC Compliance Statement


This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
Operation environment
For Home and Office use
Notice
This equipment has been tested and found to comply with the limits of Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation,
if this equipment does cause harmful interference radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
 Reorient or relocate the receiving antenna.
 Increase the separation between the equipment and receiver.
 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
 Consult the dealer or an experienced radio/TV technician for help.

84

Regulatory Information
Caution
To comply with the limits for class B digital device according to Part 15 of FCC Rules, this device must be installed in computer
equipment certified to comply with the Class B limits. All cables used to connect the computers and peripherals must be shielded and
grounded. Operation with non-certified/Shielded cables may result in radio/TV interference.
Modification
Any modification not expressly approved by the manufacturer of this device could void the user's authority to operate the device.

PART 68 FCC Compliance Statement


This equipment complies with Part 68 of the FCC Rules. A label is attached to the equipment that contains, among other information, its
FCC registration number and ringer equivalence number (REN). If requested, this information must be provided to the telephone company.
An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the
telephone network or premises wiring using a compatible modular jack, which is FCC part 68 compliant.
Connection to the telephone network should be made by using standard modular telephone jack of type RJ11.
The REN is useful to determine the quantity of devices that may be connected to the telephone line and still have all of those devices ring
when your telephone number is called. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be certain of the
number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the
maximum REN for the calling area.
If this equipment causes harm to the telephone network, the telephone company may discontinue your service temporarily. If advance
notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file
a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the
equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in
order to maintain uninterrupted service.
In the event this equipment should fail to operate properly, disconnect the unit from the telephone line. Try using another FCC approved
telephone in the same telephone jack. If the trouble persists, call the telephone company repair service bureau. If the trouble does not
persist and appear s to be with this unit, disconnect the unit from the telephone line and discontinue use of the unit until it is repaired.
Please note that the telephone company may ask that you disconnect the equipment from the telephone network until the problem has
been corrected or until you are sure that the equipment is not malfunctioning.
The user must use the accessories and cables supplied by the manufacturer to get optimum performance from the product.
No repairs may be done by the customer.
If trouble is experienced with this equipment, please contact your authorized support provider for repair and warranty information. If the
trouble is causing harm to the telephone network, the telephone company may request you remove the equipment from the network until
the problem is resolved.
This equipment cannot be used on telephone company provided coin service. Connection to Party Line Service is subject to state tariffs.
When programming and/or making test calls to emergency numbers:
 Remain on the line and briefly explain to the dispatcher the reason for the call.
 Perform such activities in the off-peak hours such as early morning or late evenings.
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send
any message via a telephone facsimile machine unless such message clearly contains, in a margin at the top or bottom of each
transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business, other entity,
or individual sending the message and the telephone number of the sending machine of such business, other entity, or individual.

85

Regulatory Information
In order to program this information into your facsimile, refer to your communications software user manual.

Canadian Department of Communications Notice


The Industry of Canada label identifies certified equipment. This certification means that the equipment meets certain
telecommunications network prospective, operational and safety requirements. The department does not guarantee the equipment will
operate to the user's satisfaction.
Before installing this equipment, make sure you are permitted to connect it to the facilities of the local Telecommunications Company.
You must install the equipment using an acceptable method of connection. In some cases you may also extend the company's inside
wiring for single line individual service by means of certified connector assembly (telephone extension cord). You should be aware,
however, that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designed by the supplier. Any repairs or
alterations made by a user to this equipment or equipment malfunctions, may give the telephone communications company cause to
request the user to disconnect the equipment.
For your own protection, make sure that the electrical ground connections of the power utility, telephone lines and internal metallic
water pipes systems, if present, are connected together. This precaution may be particularly important in rural areas.
Caution: Do not attempt to make electrical ground connections yourself, contact the appropriate electric inspection authority or an
electrician.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals
allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject
only to the requirement that the sum of the Ringer Equivalence Numbers of all devices does not exceed 5.

PAN European Regulatory Note


The equipment has been approved under CTR21. For such products, the following statement is required:
This equipment has been designed to work with all countries telephone networks in Europe. Network compatibility is dependent on
internal software settings. Contact your vendor if it is necessary to use the equipment on a different telephone network or for further
product support contact your authorized support provider on the phone numbers provided in the support and warranty documentation
provided with the PC.
This equipment has been approved in accordance with Council Decision 98/482/EC for Pan European single terminal connection to the
Public Switched Telephone Network (PSTN). However, due to differences between individual PSTNs provided in different countries the
approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point.
In the event of problems, you should contact your equipment supplier in the first instance.
Dieses Geraet wurde gemaess der Entscheidung 98/482/EG des Rates europaweit zur Anschaltung als einzelne Endeinrichtung an das
oeffentliche Fernsprechnetz zugelassen. Aufgrund der zwischen den oeffentlichen Fernsprechnetzen verschiedener Staaten bestehenden
Unterschiede Stellt diese Zulassung an sich jedoch keine unbedingte Gewaehr fuer einen erfolgreichen Betrieb des Geraets an jedem
Netzabschlusspunkt dar.
Falls beim Betrieb Probleme auftreten, sollten Sie sich zunaechst an ihren Fachhaendler wenden.
Cet quipement a reu l'agrment, conformment la dcision 98/482/CE du Conseil, concernant la connexion paneuropenne de
terminal unique aux Rseaux Tlphoniques Publics Commuts (RTPC). Toutefois, comme il existe des diffrences d'un pays l'autre
entre les RTPC, l'agrment en soi ne constitue pas une garantie absolue de fonctionnement optimal chaque point de terminaison du
rseau RTPC.
En cas de problme, vous devez contacter en premier lieu votre fournisseur.

86

HP Software License Agreement


La presente apparecchiatura terminale stata approvata in conformit della decione 98/482/CE del Consigho per la connessione
panaeuropea come terminale singolo ad una reteanalogica PSTN. A causa delle differenze tra le reti dei differenti paesi, l'approvazione
non garantisce per di per s il funzionamento coretto in tutti punti di terminazione di rete PSTN.
In caso di problemi contattare in primo luogo il fornitore del prodotto.
Este equipo ha sido homologado de conformidad con la Decisin 98/482/CE del Consejo para la conexin panaeuropea de un terminal
simple a la red telefnica pblica commutada (RTPC). No obstante, a la vista de la diferencias que existen entre las RTPC que se ofrecen
en diferentes pases, la homologacin no constituye por si sola una garantia in condicional de funcionamiento satisfactorio en todos los
puntos de terminacin de la red de una RTPC.
En caso de surgir algn problema, procede ponerse en contacto en primer lugar el proveedor de equipo.
Dit apparaat is goedgekeurd volgens Beschikking 98/482/EG van de Raad voor de pan-europese aansluiting van enkelvoudige
eindapparatuur op het openbare geschakelde telefoonnetwerk (PSTN). Gezien de verschillen tussen de individuele PSTN's in de
verschillende landen, biedt deze goedkeuring op zichzelf geen onvoorwaardelijke garantie voor een succesvolle werking op elk PSTNnetwerkaansluitpunt.
Neem bij problemen in eerste instantie contact op met de leverancier van het apparaat.
Network Compatibility Declaration
This product is designed to interwork with the Public Switched Telecommunication Networks in UK, Ireland, Netherlands, Sweden,
Denmark, Finland, Switzerland, Luxembourg, Belgium, France, Germany, Spain, Portugal, Iceland, Greece, Italy, Norway and Austria.

Recycling your PC
HP has a strong commitment toward the environment. Your HP Personal Computer has been designed to respect the environment as much
as possible. HP can also take back your old PC for recycling when it reaches the end of its useful life. HP has a product take-back program
in several countries. The collected equipment is sent to one of HPs recycling facilities in Europe or the USA. As many parts as possible
are reused. The remainder is recycled. Special care is taken for batteries and other potentially toxic substances, which are reduced into
non-harmful components through a special chemical process. If you require more details about HPs product take-back program, contact
your local dealer or your nearest HP Sales Office.

HP Software License Agreement


Note

Your HP Brio PC contains preinstalled software programs. Please read the Software
License Agreement before proceeding.

CAREFULLY READ THIS LICENSE AGREEMENT BEFORE PROCEEDING TO OPERATE THIS EQUIPMENT. RIGHTS IN THE SOFTWARE ARE
OFFERED ONLY ON THE CONDITION THAT THE CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE LICENSE AGREEMENT.
PROCEEDING TO OPERATE THE EQUIPMENT INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT
AGREE WITH THE TERMS OF THE LICENSE AGREEMENT, YOU MUST NOW EITHER REMOVE THE SOFTWARE FROM YOUR HARD DISK
DRIVE AND DESTROY THE MASTER DISKETTES, OR RETURN THE COMPLETE COMPUTER AND SOFTWARE FOR A FULL REFUND.
PROCEEDING WITH CONFIGURATION SIGNIFIES YOUR ACCEPTANCE OF THE LICENSE TERMS.

87

HP Software License Agreement


UNLESS OTHERWISE STATED BELOW, THIS HP SOFTWARE PRODUCT LICENSE AGREEMENT SHALL GOVERN THE USE OF ALL
SOFTWARE THAT IS PROVIDED TO YOU, THE CUSTOMER, AS PART OF THE HP COMPUTER PRODUCT. IT SHALL SUPERSEDE ANY
NON-HP SOFTWARE LICENSE TERMS THAT MAY BE FOUND ON-LINE, OR IN ANY DOCUMENTATION OR OTHER MATERIALS CONTAINED
IN THE COMPUTER PRODUCT PACKAGING.
Note: Microsoft software products are licensed to you under the Microsoft End User License agreement (EULA) contained in the
Microsoft documentation or in the documentation online.
The following License Terms govern the use of the software:
USE.
Customer may use the software on any one computer. Customer may not network the software or otherwise use it on more than one
computer. Customer may not reverse assemble or decompile the software unless authorized by law.
COPIES AND ADAPTATIONS.
Customer may make copies or adaptations of the software (a) for archival purposes or (b) when copying or adaptation is an essential step
in the use of the software with a computer so long as the copies and adaptations are used in no other manner.
OWNERSHIP.
Customer agrees that he/she does not have any title or ownership of the software, other than ownership of the physical media. Customer
acknowledges and agrees that the software is copyrighted and protected under the copyright laws. Customer acknowledges and agrees
that the software may have been developed by a third party software supplier named in the copyright notices included with the software,
who shall be authorized to hold the Customer responsible for any copyright infringement or violation of this Agreement.
HP BRIO ASSIST CD-ROM.
If your computer was shipped with an HP Brio Assist CD-ROM:
(i) The HP Brio Assist CD-ROM and/or support utility software may only be used for restoring the hard disk of the HP computer with
which the HP Brio Assist CD-ROM was originally provided.
(ii) The use of any operating system software by Microsoft contained in any such HP Brio Assist CD-ROM shall be governed by the
Microsoft End User License Agreement (EULA).
TRANSFER OF RIGHTS IN SOFTWARE.
Customer may transfer rights in the software to a third party only as part of the transfer of all rights and only if Customer obtains the
prior agreement of the third party to be bound by the terms of this License Agreement. Upon such a transfer, Customer agrees that
his/her rights in the software are terminated and that he/she will either destroy his/her copies and adaptations or deliver them to the third
party.
SUBLICENSING AND DISTRIBUTION.
Customer may not lease, sublicense the software or distribute copies or adaptations of the software to the public in physical media or by
telecommunication without the prior written consent of Hewlett-Packard.
TERMINATION.
Hewlett-Packard may terminate this software license for failure to comply with any of these terms provided Hewlett-Packard has
requested Customer to cure the failure and Customer has failed to do so within thirty (30) days of such notice.
UPDATES AND UPGRADES.
Customer agrees that the software does not include updates and upgrades which may be available from Hewlett-Packard under a
separate support agreement.
EXPORT CLAUSE.
Customer agrees not to export or re-export the software or any copy or adaptation in violation of the U.S. Export Administration
regulations or other applicable regulation.
U.S. GOVERNMENT RESTRICTED RIGHTS.
Use, duplication, or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in
Technical Data and Computer Software clause in DFARS 252.227-7013. Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA
94304 U.S.A. Rights for non-DOD U.S. Government Departments and Agencies are as set forth in FAR 52.227-19(c)(1,2).

88

Index
A

accessories, 41

DiagTools
features, 18
finding information on, 13
running, 18
driver updates, 13
drivers
reinstalling, 18
DVD
installing, 56
recommended configuration, 37
troubleshooting, 37

B
battery
replacing, 62
BIOS
configuring your PC, 20
setting system defaults, 21
updating, 20
boot device priority, 21
Brio Assist CD-ROM
downgrading to Windows 95, 18
reconfiguring operating system, 18
recovering your operating system, 18
reinstalling drivers, 18
restoring factory configuration, 18
running DiagTools, 18

E
errors
at startup, 28
expansion cards
installing, 60

cables in the PC, 49


cards
installing, 60
CD-ROM
installing, 56
replacing, 56
troubleshooting, 37
clearing CMOS, 77
CMOS, 32, 77
configuring your PC, 20
connecting
keyboard, 3
monitor, 3
mouse, 3
power cords, 3
printer, 4
scanner, 4
to a network, 4
to the Internet, 11
USB devices, 4
connectors in the PC, 49
cover
removing, 44
replacing, 45

Fix a Problem, 13
floppy drive
replacing, 52

H
hard drive
replacing, 54
hardware
replacing and upgrading, 41
hardware diagnostics, 13, 18
HP Brio Center, 10
HP Brio Internet Center, 11
HP Setup program
menus, 20
setting defaults, 21
using, 20

I
information
online, 10
where to find, i
installing hardware, 41
Internet
connecting, 11
services, 11

M
memory
installing, 59

89

Index
modem
not working, 38

O
online information, 10
online troubleshooting, 13

P
passwords
clearing, 77
PC
configuring, 20
POST errors, 28
power shortages, 38
power supply
replacing, 61
uninterruptible, 38
problems
audio, 35
cant shut down PC, 26
CD-ROM, 31, 37
DVD, 31, 37
floppy drive, 30, 36
forgotten password, 26
hard drive, 31, 36
installing video driver, 27
keyboard, 29
memory, 28
modem, 38
monitor, 25
PC freezes, 26
PC freezes ( Windows NT 4.0), 27
quick reference, 17
serial or parallel port, 33
software, 27
what to do first, 16
processor
replacing, 50, 51

S
setting up
your PC, 1
software problems, 27
starting
the PC, 5
support
before you call, 39
Web site, i
system board
replacing, 46

T
technical information, 75
Troubeshooting Help Zone, 22
troubleshooting
HP Brio Center, 13
quick reference, 17
what to do first, 16
your PC, 13, 15

U
unpacking the PC, 2
updating
BIOS, 20
drivers, 13
upgrading the PC, 41
using
CD-RW, 12
DVD, 12
HP Setup program, 20
keyboard, 12
mouse, 12
USB modem, 12
Using Your HP Brio PC, 12

V
voltage selector, 3

reconfiguring operating system, 18


replacing
battery, 62
CD-ROM, 56
floppy drive, 52
hard drive, 54
power supply, 61
processor, 50, 51
system board, 46
restoring factory configuration, 18

Windows
Product ID, 5
setting up, 5
tour, 12
using, 8
Windows NT 4.0
video driver installation, 27
working in comfort, 2, 12, 63

90

Informati
ation Roadmap
map
Information about your HP Brio PC is available on:

The Brio Online Center on your PC

Paper documention that comes in the box with your PC

The Web

HP Brio Guide (this doc


document)
Set up your computer

Setting Up Your HP Brio PC

HP Brio Center
Using Your Brio

Operating System Online Help

Learn how to use your operating


system

Start Help Contents

HP Brio Center
Using Your Brio - Windows Tour

HP Brio Guide (this doc


document)

Learn how to upgrade or replace the


hard
rdw
ha
rdware in your HP Brio PC

Upgrading & Replacing Brio Hardware

Conn
Conne
nnect to the Internet and access
useful inform
ormation for your small
business (only in some countries)

HP Brio Internet Center

Find out how to trou


roubleshoot
oot
yFind
our Hout
P Brabout
io PC the

Fix a Problem

different support options


Uavailable,
pdate driveand
rs anhow
d BIOto
S or
ctroubleshoot
ontact HP Suppyour
ort
ort
computer

Paper not bleached with chlorine

HP Brio Center

HP
HP Users
Brio GuGuide
ide (this doc
document)

HP Support and Information Services


If You Have a Problem

HP Web Support
ort Services

HP
Help
www.hp.com/go/briosupport

Start Programs HPInfo

Part Number 5969-1977-EN