Qwest Internet Help | Modem Support

08/09/2007 10:04 AM

MODEMS - Actiontec® GT701-wg
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GENERAL How can I tell if I have an Actiontec® GT701 or Actiontec GT701-wg modem? View this document (PDF) to help you identify if you have an Actiontec GT701 or Actiontec GT701-wg modem. Why is there a phone port on the back of my modem? Use the built-in phone port on the Actiontec GT701-wg modem to plug in another phone one that can sit right next to the modem. A phone filter (microfilter) is unnecessary because it's a pre-filtered phone port. How do I set up a wired (Ethernet) network with my modem? You'll need to add a hub or switch. In most cases, the UPLINK port on the hub or switch should be used to connect to the Actiontec® Wireless-Ready DSL Gateway – Model GT701-wg. Visit your local electronics store to purchase a hub or switch, and follow the accompanying instructions. Which protocols does the Actiontec® Wireless-Ready DSL Gateway – Model GT701-wg support? The internal LAN connections support multiple protocols (e.g., TCP/IP, NetBEUI, IPX/SPX, and AppleTalk). The External WAN connection supports only TCP/IP. What connection speeds does the Actiontec® Wireless-Ready DSL Gateway – Model GT701-wg support? The yellow Ethernet connection is auto-detecting and supports 10 Megabits per second (Mbps) or 100 Mbps connections. The WAN connection supports up to 8 Mbps downstream and up to 1 Mbps upstream. The 802.11b wireless connection supports up to 11 Mbps connection speeds. The 802.11g wireless connection supports up to 54 Mbps connection speeds. Wireless speeds vary depending on signal quality, environmental factors and physical distance. How do I update my modem's firmware? We strongly recommend you use Qwest firmware updates to upgrade your modem's firmware. The firmware available from the Actiontec Web site is not compatible with Qwest high-speed Internet service; if you download that version your high-speed Internet service may not work.

Top Help Questions How do I configure my modem to work as a router? How do I configure the Actiontec GT701 modem for wireless networking? Additional Help Requirements/Specs About High-Speed Internet FAQs Contact Us

WIRELESS How do I activate the wireless and WEP features on my modem? View step-by-step instructions (PDF). How do I create a HEX-based WEP key? Follow the instructions (PDF) for activating your wireless and WEP features. Then use these specifications to create a HEX-based WEP key. 64 bit – Generated as 10 alphanumeric characters (0-9, a-f) (example: 843c29a562) 128 bit – Generated as 26 alphanumeric characters (0-9, a-f) (example: 3c29f2536bef3276d32e364a2c) 256 bit – Generated as 58 alphanumeric characters (0-9, a-f) (example: 538ca623f321ab1009de447a673ac7832def8943ca1185fd49098acef7) What is the best placement for my modem? You will experience the best modem signal strength and quality if you place your modem in an elevated position, located centrally to the area of service. Place the modem in a location with the fewest physical obstructions to the service area, to reduce possible environmental effects. Do floors, walls and glass affect my wireless signal? The physical environment can have varying effects on modem signal strength and quality. The more dense the object (i.e., a concrete wall compared to a plaster wall), the greater the interference. Concrete or metal reinforced structures cause a higher degree of signal loss than wood, plaster or glass construction. Is the Apple® Airport wireless device compatible with the modem? Yes, the Apple Airport complies with the 802.11b standards. If using the WEP security feature, refer to your Apple Airport documentation for special instructions on how to enter
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Qwest Internet Help | Modem Support

08/09/2007 10:04 AM

the WEP key so it will be compatible. What form of wireless security is provided with the modem? The Actiontec® Wireless-Ready DSL Gateway – Model GT701-wg supports the following wireless security features. 64-bit WEP 128-bit WEP 256-bit WEP WEP+802.1x WPA Wireless MAC Authentication How do I get additional support on wireless functionality? The Actiontec Web site provides additional support information.

NETWORKING How do I make my laptop work both at home and at the office? You'll need to reconfigure your network settings (e.g., workgroup, domain, password, user name, IP address). You may also use third-party software such as NetSwitcher to switch automatically between different configurations. What is the valid IP range I can use for my home network? The valid IP range is 192.168.0.2 to 192.168.0.254. We recommend using the default settings, but IP ranges and LAN subnets can be changed if necessary. How do I find out what IP address my computer is using? Windows® 95, 98, 98SE, and ME 1. Select Start, Run, and type winipcfg. Press Enter. 2. When the winipcfg screen is displayed, be sure your network device is selected. Windows NT, 2000, and XP 1. Select Start, Run and type cmd. Press Enter. 2. When the command screen is displayed, type ipconfig and press Enter. You can also use the Actiontec Web interface to get your IP address. 1. Type 192.168.0.1 in your Web browser. 2. Select status then select the Active User List on the left. How do I refresh my IP address if I used DHCP to configure my network? Choose one of the following to refresh your IP address. Restart your computer. Windows 95, 98, 98SE and ME 1. Go to Start, Run, and type winipcfg. Press Enter. 2. Ensure the Ethernet adapter is selected in the device box. 3. Select Release all 4. Select Renew all Windows NT 4.0, Windows 2000 and XP 1. Go to Start, Run, and type cmd. Press Enter. 2. At the DOS prompt type ipconfig/release. Press Enter. 3. Type ipconfig/renew. Press Enter. Can I run an application located on another computer over the network? Yes, if the application is designed to run over a network. View step-by-step instructions (PDF). Can I play games between computers on my network or on the Internet? Yes, if the games were designed for multi-player or network play. Check the game documentation. How can I make the FTP or Web server on my network available to Internet users? For a Web server, enable port forwarding for port 80 to the IP address of your Web server. (We recommend you configure your server to use a static IP address.) For an FTP server, enable port forwarding for port 21 to the IP address of your FTP server. (We recommend you configure your FTP server to use a static IP address.)

SECURITY What is NAT and how does it protect my network? Network Address Translation (NAT) is a level of security, which masks the private IP addresses of the PCs on your network with a single public IP address. With NAT, the private IP address of any PC on your network is never transmitted over the Internet. Does my modem act as a firewall? The Actiontec® Wireless-Ready DSL Gateway – Model GT701-wg provides its security using Network Address Translations (NAT), which acts as a physical barrier between your network and the Internet. A configurable onboard firewall is also available and can be configured via the

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Qwest Internet Help | Modem Support

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Actiontec GT701-wg Web interface. 1. To access the Actiontec GT701-wg Web interface, type 192.168.0.1 into the address field of your Web browser. 2. Firewall setting definitions are listed in Appendix F of the Actiontec GT701wg Wireless DSL Gateway user guide. Can I use an Internet firewall or other security programs with my network? Yes, a third-party, software-based firewall can be used with the Actiontec® WirelessReady DSL Gateway – Model GT701-wg. Which Virtual Private Networking (VPN) protocols are supported? The Actiontec® Wireless-Ready DSL Gateway – Model GT701-wg supports pass-through for IPSec, PPTP and L2TP. Up to eight VPN "pass-through" sessions can be passed through the modem at one time.

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