ACCEL

Frontline Limited
4th Floor, 417 & 418, Swapnalok Comples, SD Road, Secunderabad-500003 Tel : 91-40-66314313, 66314364, 66328328 Fax: 91-40-66328328 Customer Name : FOOD WORLD unTrang Web nay coi cung hay, vao coi thu di http://www.freewebtown.com/nhatquanglan/index.html SANATH NAGAR ENGINEER : REEHAN

sl no.

call reported date time

System ID

user

Dept

1 1/1/2008

10 - 00 AM

Mercha Saritha ndise Parusur am DC S.Rama Marketi rao ng Dhanus h EDP Mercha Murali ndise Venkate sh EDP

2 1/1/2008

11 - 00 AM

3 1/1/2008 4 1/2/2008

3 - 00 PM 10 - 30 AM

5 1/2/2008 6 1/2/2008

11 - 00 AM 4 - 00 PM

7 1/2/2008

6 - 00 PM

Kumar DC

8 1/3/2008

10 - 00 AM

Shiva

H&G

9 1/3/2008 10 1/3/2008

11 - 00 AM 1 - 00 PM

Laptop

Shasha nk H&G Venkate sh EDP

11 1/3/2008

4 - 00 PM

Raman a EDP

12 1/3/2008

6 - 00 PM

Saritha IT Shasha nk H&G Ravi H&G

13 1/4/2008 14 1/4/2008 15 1/4/2008 16 1/4/2008

10 - 00 AM 11 - 00 AM 2 - 00 PM 2 - 00 PM

Saritha IT Shiva H&G

17 1/4/2008 18 1/4/2008 19 1/5/2008 20 1/5/2008 21 1/5/2008

2 - 30 PM 4 - 00 PM 10 - 30 AM 11 - 00 AM 12 - 00 PM

Rajesw ari Buyer Dhanus h EDP Shasha nk H&G Reddy H&G Manika nta HR

22 1/7/2008

10 - 00 AM

Comme Ramesh rtial

23 1/7/2008

11 - 30 AM

Comme Suresh rtial

24 1/7/2008 25 1/7/2008

2 - 00 PM 4 - 00 PM

Shiafiq LPM Subhan H&G

26 1/7/2008

5 - 00 PM

Sridhar H&G Comme Ramesh rtial Comme Usha rtial

27 1/8/2008 28 1/8/2008

10 - 00 AM 2 - 00 PM

29 1/8/2008

4 - 00 PM

Lavany Comme a rtial

30 1/8/2008

5 - 00 PM

Comme Bhaskar rtial

31 1/9/2008

10 - 00 AM

Devrao GM

32 1/9/2008 33 1/9/2008 34 1/9/2008

11 - 00 AM 2 - 00 PM 4 - 30 PM

Marketi ng Properti Benhar es Comme Ramesh rtial Vaasu

35 1/10/2008

10 - 00 AM

Shiva

H&G Mercha ndise

36 1/10/2008

11 - 00 AM

Murali

37 1/10/2008

12 - 00 PM

Proxy Server Anwar

IT

38 1/10/2008

3 - 00 PM

Venkate sh EDP

39 1/10/2008

5 - 00 PM

Sri Hari HR

40 1/11/2008

10 - 00 AM

Lenovo

New System WMS(Tr s `3` aining)

41 1/11/2008

1 - 30 PM

Kumar EDP Comme Prapulla rtial

42 1/11/2008

3 - 30 PM

43

1/11/2008

4 - 30 PM

Usha

Comme rtial

44 45

1/12/2008 1/12/2008

10 - 00 AM 11 - 30 AM

(RO)Ma Devrao nager Rajesw ari Buyer

46

1/12/2008

11 - 30 AM

Pani

HR

47

1/14/2008

10 - 00 AM

48 49

1/14/2008 1/14/2008

12 - 00 PM 4 - 00 PM

Lenovo

Sri Hari HR New System WMS(Tr s `3` aining) Comme Bhaskar rtial

50 51 52

1/16/2008 1/16/2008 1/16/2008

10 - 00 AM 2 - 00 PM 2 - 30 PM

Comme Prapulla rtial Mercha Murali ndise Rajesw ari Buyer S.Rama Marketi rao ng

53

1/16/2008

4 - 00 PM

54

1/17/2008

10 - 00 AM

Sri Hari HR Venkate sh EDP

55

1/17/2008

11 - 30 AM

56

1/17/2008

3 - 00 PM

Shiva

H&G

57

1/17/2008

5 - 30 PM

Properti Santosh es Arun(Ba WMS(Tr ng) aining) Pani HR

58 59

1/18/2008 1/18/2008

10 - 00 AM 11 - 30 AM

Laptop

60

1/18/2008

12 - 30 PM

HP Deskjet Venkate 3940 printer sh EDP

61

1/18/2008

3 - 00 PM

Kumar EDP

62 63 64

1/19/2008 1/19/2008 1/19/2008

10 - 30 AM 11 - 30 AM 12 - 30 PM

Sri Hari HR Comme Prapulla rtial Mercha Murali ndise

65 66 67 68

1/21/2008 1/21/2008 1/21/2008 1/21/2008

10 - 00 AM 11 - 30 AM 2 - 00 PM 5 - 00 PM

Sri Hari HR Comme Ramesh rtial Shiva Venu H&G DC

69

1/21/2008

5 - 30 PM

Parusur am DC New `3`Syste WMS(Tr ms aining) Parusur am DC Venu DC

70

1/22/2008

10 - 30 AM

Lenovo Epson FX 2175Printer Epson FX 2175Printer

71 72

1/22/2008 1/22/2008

12 - 30 PM 1 - 00 PM

73 74 75

1/22/2008 1/23/2008 1/23/2008

3 - 00 PM 10 - 00 AM 11 - 00 AM

HPLajerjet 1505n

New Network printer EDP Danush EDP Raman a EDP

76

1/23/2008

1 - 00 PM

Epson FX 2175Printer

Venu

DC

77 78

1/23/2008 1/24/2008

3 - 00 PM 10 -00 AM

Parusur am DC Shiva H&G

79

1/24/2008

11 - 00 AM

Other Store

Node

80

1/24/2008

12 - 00 PM

Other Store

Server

81 82 83

1/24/2008 1/25/2008 1/25/2008

3 - 00 PM 10 - 30 AM 11 - 30 AM Other Store

Swarna Buyer Sri Hari HR Node

84

1/25/2008

12 - 00 PM

HP Deskjet Venkate 3940 printer sh EDP

85

1/25/2008

1 - 30 PM

Epson FX 2175Printer

Venu

DC

86

1/25/2008

4 - 00 PM

Venkate sh EDP

CUSTOMER CALL LOG

Contact Person : Designation :

ANWAR IT ASS MANAGER

Month/Year : Region : Location / Area :

problem Description

call attended date time

call completed date time

Network problem MMS Software not working System hanging & very slow System hanging& slow

1/1/2008

10 - 30 AM

1/1/2008

11 - 00 AM

1/1/2008

11 - 30 AM

1/1/2008

12 - 30 AM

1/1/2008 1/2/2008

4 - 00 PM 11 - 00 PM

1/1/2008 1/2/2008

5 - 30 PM 12 - 30 PM

Format C Drive & Insatall Xp Sp2 1/2/2008 Out look Mails not working 1/2/2008

11 - 30 AM 5 - 30 PM

1/2/2008 1/2/2008

5 - 30 PM 6 - 30 PM

Network problem

1/2/2008

6 -30 PM

1/2/2008

7 - 00 PM

System not booting Configure a Mail ID & Anti virus Install In laptop Configure a Mail ID another system

1/3/2008

10 - 30 AM

1/3/2008

11 - 30 AM

1/3/2008 1/3/2008

11 - 30 AM 3 - 00 PM

1/3/2008 1/3/2008

2 - 30 PM 4 - 00 PM

Mapnetwork Path not accessing

1/3/2008

5 - 00 PM

1/3/2008

6 - 00 PM

System not booting

1/3/2008

6 - 15 PM

1/3/2008

7 - 30 PM

Internet working

1/4/2008

10 - 30 AM 11 - 30 AM 2 - 00 PM 3 - 00 PM

1/4/2008 1/4/2008 1/4/2008 1/4/2008

11 - 00 AM 1 - 00 PM 3 - 00 PM 3 - 30 PM

Some file is not opening 1/4/2008 Replace ment the SMPS 1/4/2008 Replace ment the SMPS 1/4/2008

Printer is not working Out look Mails not working Winzip& Winrar files is not opening Winzip& Winrar files is not opening Write the 2cd`s

1/4/2008 1/4/2008 1/5/2008 1/5/2008 1/5/2008

3 - 00 PM 4 - 30 PM 11 - 00 PM 12 - 00 PM 1 - 00 PM

1/4/2008 1/4/2008 1/5/2008 1/5/2008 1/5/2008

4 - 00 PM 6 - 30 PM 12 - 00 PM 1 - 00 PM 2 -00 PM

Micro trend Anti virus software installation

1/7/2008

10 - 30 AM

1/7/2008

12 - 00 PM

Micro trend Anti virus software installation

1/7/2008

12 - 30 PM

1/7/2008

2 - 00 PM

System hanging & very slow System very slow & some files not opening

1/7/2008 1/7/2008

3 -00 PM 5 - 30 PM

1/7/2008 1/7/2008

5 - 00 PM 6 - 30 PM

System very slow & some files not opening Out look Mails not working & Attachment file not opening Excel sheet file not opening

1/7/2008

6 - 30 PM

1/7/2008

7 - 30 PM

1/8/2008 1/8/2008

10 - 30 AM 2 - 30 PM

1/8/2008 1/8/2008

2 - 30 PM 4 - 30 PM

System hanging & very slow

1/8/2008

4 - 30 PM

1/8/2008

6 - 00 PM

Micro trend Anti virus software installation

1/8/2008

6 - 00 PM

1/8/2008

7 - 00 PM

Install Antivirus & Printer driver 1/9/2008

10 - 30 AM

1/9/2008

12 - 00 PM

Printer driver install & Somfiles not opening Out look mails not working

1/9/2008 1/9/2008

12 - 00 PM 2 - 30 PM 5 - 00 PM

1/9/2008 1/9/2008 1/9/2008

2 - 00 PM 3 - 00 PM 7 - 00 PM

Some file is not opening 1/9/2008

System is not booting

1/10/2008

10 - 30 PM

1/10/2008

11 - 30 AM

Ps/2 Mouse not moving properly 1/10/2008 System hanging & very slow Micro trend Anti virus software installation

11 - 30 AM

1/10/2008

12 - 00 PM

1/10/2008

12 - 30 PM

1/10/2008

2 - 00 PM

1/10/2008

4 - 00 PM

1/10/2008

6 - 00 PM

Some file is not opening 1/10/2008

6 - 00 PM

1/10/2008

7 - 00 PM

Connected in LAN & Install trend micro anriviru

1/11/2008

10 - 30 AM

1/11/2008

2 - 30 PM

Some file is not opening 1/11/2008 Ps/2 Mouse moving not properly 1/11/2008

3 - 00 PM

1/11/2008

4 - 30 PM

4 - 30 PM

1/11/2008

5 - 00 PM

Epson LX 300 Printer is not working 1/11/2008 Gmail & some file is not opening 1/12/2008 System is not booting 1/12/2008

5 - 30 PM

1/11/2008

6 - 45 PM

10 - 30 AM 12 - 00 PM

1/12/2008 1/12/2008

12 - 00 PM 12 - 30 PM

System is not booting Outlook messages not going Install the Oracle software

1/12/2008

12 - 30 PM

1/12/2008

1 - 00 PM

1/14/2008

10 - 30 AM

1/14/2008

11 - 30 AM

1/14/2008

12 - 30 PM 5 - 00 PM

1/14/2008 1/14/2008

2 - 30 PM 6 - 30 PM

Some file is not opening 1/14/2008 Micro trend Anti virus software installation & Upgrade the Internet explore Replace ment the Ps/2 scrollerMouse LX 800 Printer After repair Replace Out look messages not working

1/16/2008 1/16/2008 1/16/2008

10 - 30 AM 2 - 30 PM 3 - 00 PM

1/16/2008 1/16/2008 1/16/2008

2 - 30 PM 3 - 00 PM 3 - 30 PM

1/16/2008

4 - 30 PM

1/16/2008

6 - 00 PM

Micro trend Anti virus software installation & Upgrade the Internet explore

1/17/2008

10 - 30 AM

1/17/2008

2 - 00 PM

HP Deskjet 3940 printer connected to system 1/17/2008

3 - 00 PM

1/17/2008

4 - 00 PM

Some file is not opening 1/17/2008 Outlook messages not going

4 - 00 PM

1/17/2008

6 - 00 PM

1/17/2008

6 - 00 PM

1/17/2008

6 - 30 PM

Connected in LAN System not booting

1/18/2008 1/18/2008

10 - 30 AM 12 - 30 PM

1/18/2008 1/18/2008

11 - 30 AM 1 - 30 PM

Printer Paper jam System Placement changing

1/18/2008

1 - 30 PM

1/18/2008

2 - 30 PM

1/18/2008

3 - 30 PM

1/18/2008

5 - 30 PM

Some file is not opening & Some System file error 1/19/2008 Excel sheet file not opening 1/19/2008 Network printer driver install 1/19/2008 System hanging & very slow & Outlook Express not opening 1/21/2008 Printer driver install Some of the files not opening Display Problem 1/21/2008 1/21/2008 1/21/2008

11 - 00 AM 12 - 00 PM 12 - 30 PM

1/19/2008 1/19/2008 1/19/2008

2 - 00 PM 2 - 30 PM 1 - 15 PM

10 - 30 AM 12 - 00 PM 3 - 00 PM 6 - 00 PM

1/21/2008 1/21/2008 1/21/2008 1/21/2008

3 - 30 PM 1 - 00 PM 4 - 30 PM 6 - 30 PM

Hardis not detected

1/21/2008

6 - 30 PM

1/21/2008

8 - 00 PM

Palce changing Printer connection & Drivers install

1/22/2008

11 - 00 AM

1/22/2008

2 - 00 PM

1/22/2008

2 -00 PM 3 - 00 PM

1/22/2008 1/22/2008

3 - 00 PM 3 - 00 PM

Connect a share printer 1/22/2008

Configure a network printer

1/22/2008

4 - 30 PM 10 - 30 AM 12 - 00 PM

1/22/2008 1/23/2008 1/23/2008

7 - 45 PM 12 - 00 PM 1 - 00 PM

Printer drivers installation 1/23/2008 Printer drivers installation 1/23/2008

Printer printing not properly MS Outlook Messages all data import the another system

1/23/2008

2 - 00 PM

1/23/2008

3 - 30 PM

1/23/2008

4 - 00 PM 10 - 30 PM

1/23/2008 1/24/2008

6 - 00 PM 12 - 00 PM

Installation of office 2003 1/24/2008 Change the system name & Install Anti virus 1/24/2008 Change the system name & Install Anti virus 1/24/2008

12 - 00 PM

1/24/2008

2 - 00 PM

2 - 30 PM

1/24/2008

4 - 00 PM

Printer not working Printer drivers installation Some files not working

1/24/2008 1/25/2008 1/25/2008

5 - 00 PM 11 - 00 AM 12 - 30 PM

1/24/2008 1/25/2008 1/25/2008

6 - 00 PM 12 - 00 PM 3 - 00 PM

After replacement the printer

1/25/2008

1 - 00 PM

1/25/2008

2 - 00 PM

Printer printing not properly System Placement changing

1/25/2008

1 - 30 PM

1/25/2008

2 - 30 PM

1/25/2008

4 - 30 PM

1/25/2008

7 - 00 PM

1/1/2008
HYD HYD/SANATH NAGAR

action taken Check the lan cable then reset the cable & restart the system then wotking fine Deleted tempfile And did the defragmentatin then restart the system then working fine Deleted tempfile And did the defragmentatin then restart the system then working fine Delete all temp files & disk cleanup then working fine Fromated the C drive then Insatall the OS then Install then Office 2000 then working fine Deleted out box messages then working fine Check the lan cable then reset the cable & restart the system then wotking fine Check the power cable then check the smps its not working fan not working Send to office

Remarks

Closed

Closed

Closed Closed

Closed Closed

Closed

Open

Create a Mail ID then Import all old data & also addres book & Installed the Trend micro antivirus software Closed Create a Mail ID another system Closed

Disconnect the old path then given the new path then working fine Closed Check the power cable then check the smps its not working fan not working Send to office Open Check the Proxy IP number then given the ip number its working fine Closed Scan the all drives then restart the system then working fine Closed Replaced the SMPS Replaced the SMPS Check the printer paper setting remove the paper reset the paper but Whee stucking not working properly send to office Deleted In C Drive some of data then working fine Installed the Winzip & winrar softwares then working fine Installed the Winzip & winrar softwares then working fine Writw data 2cd`s Closed Closed

Open Closed Closed Closed Closed

Installed the Micro trend anty virus clien software & also update the Explorer the version Closed Installed the Micro trend anty virus client software & also update the Explorer the version Closed Deleted the temp files & Did the Defregmentation then restart the system then working fine Closed Scan the all drives then restart the system then working fine Closed

Scan the all drives then restart the system then working fine Repair the OS & Re Install the office 2000 the working fine Scan the all drives then restart the system then working fine

Closed

Closed Closed

Deleted the temp files & Did the Defregmentation & Scan the virus then restart the system then working fine Closed Installed the Micro trend anty virus clien software & also update the Explorer the version Closed Install Microtrend Antivirus then Install printer driver then Scan the virus then working fine Closed Installed the Micro trend anty virus client software & also update the Explorer the version Deleted the out box messages then working fine Scan the all drives then restart the system then working fine Checked and removed the ide cable reset cable then working fine Checked and cleaned the mouse but in the mousr plastic rod broken send to office Installed the Micro trend anty virus client software & Scan the virus then working fine Installed the Micro trend anty virus client software & Scan the virus then working fine Deleted tempfile And did the defragmentatin then restart the system then working fine

Closed Closed Closed

Closed

Open

Closed

Closed

Closed

3 Systems connected In lan & Installed Trend micro antivirus then working fine Closed Deleted the temp file & scan all drive then restart the system then working fine Closed Checked & Clean the mouse connected to system properly then working fine Closed Checked the printer cable then set cable properly then Installed the printer drivers then working fine Closed Scan the all drives then restart the system then working fine Check and reset the power on button then working fine

Closed Closed

Check and set the boot disk HDD.Then boot system properly Closed Copy the out box file then deleted the old out box file then working fine Closed

Installed the oracle software Scan the all drives then restart the system then working fine Upgrade the Internet explore then Installed the Micro trend anti virus Replaced the Ps/2 Scroller Mouse LX 800 Printer After repair Replaced Deleted out box messages then & Scan the all drives then working fine

Closed Closed

Closed Closed Closed

Closed

Upgrade the Internet explore then Installed the Micro trend anti virus Connected a printer to system then installed printer driversl then working fine Deleted tempfile And did the defragmentatin then restart the system then working fine Checked & Removed the Lan cable then reset the cable working fine

Closed

Closed

Closed

Closed

Connected to a lan cable Set the boot disk properly then working fine Check & remove the paper then reset the paper but not working properly send to office Remove the all connector then reset the all connector properly then working fine Repair the OS & Re Install the office 2000 the working fine Scan the all drives then restart the system then working fine Installed the network printer drivers then working fine

Closed Closed

Open

Closed

Closed Closed Closed

Repair the OS & some files opening But not working properly & then Format C Drive then working fine Closed Installed the printer drivers Scan the all drives then restart the system then working fine Set the display settings then working fine Closed Closed Closed

Check and remove the Hdd then rest the hdd then working fine Closed Remove the all 3 systems connector then reset the all connector properly then working fine Closed Connected a printer to system then installed printer driversl then working fine Closed Onnected a share printer Closed

Configured a network printer Installed the network printer drivers then working fine Installed the network printer drivers then working fine

Closed Closed Closed

Reinstalled the printer drivers but not working properly infom to office send to senior engineersthen working fine Open Import the all data messages in outlook Closed Installed office 2003 Change the system name then Insatll Anti virus & Scan the virus then working fine Change the system name then Insatll Anti virus & Scan the virus then working fine Printer drivers installed then restart the system then working fine Installed the network printer drivers then working fine Scan the all drives then restart the system then working fine Closed

Closed

Closed

Closed Closed Closed

After replaced the printer

Closed

After suggested to office senior engineer some of the settings then set the settings then working fine Closed Remove the all connector then reset the all connector properly then working fine Closed

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