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Your 2014

General Service
less than 50 kW
Electricity Rates
Effective September 8, 2014
set by the Ontario Energy Board (OEB), are based on a forecast of the expected
cost to supply RPP customers over a set period of time. Most customers are billed
Time-of-Use (TOU) pricing with different prices for on-peak, mid-peak and
off-peak periods. TOU prices are updated by the OEB twice a year in May and
November. Customers who arent billed TOU prices, will be billed tiered prices
for electricity. The consumption threshold for non-residential customers is
750 kWh a month. If you choose to leave the RPP, the difference needs to be
settled. You will either receive a credit or need to pay a charge when you leave
the plan.
Wholesale Market Services a regulated charge that Norfolk Power must pay to
the Independent Electricity System Operator (based on adjusted kWh).
Rural or Remote Electricity Rate Protection a regulated charge collected to
provide rate protection for customers living in rural or remote areas of the
Province (based on adjusted kWh).
Retail Transmission Network Services a regulated charge for the operation
of the network of high voltage transmission lines across Ontario (based on
adjusted kWh).
Retail Transmission Connection a regulated charge for the connection to the
high voltage network which transmits electricity to Norfolk Power (based on
adjusted kWh).
Debt Retirement Charge a regulated charge by the Ontario government paid
by all customers that is being collected to pay down the debt of the former
Ontario Hydro (based on metered kWh).
Global Adjustment the price of generation in Ontario is set by a competitive
market. Certain generators receive payments through regulation or contract that
differ from the market prices. Your portion of the net adjustment arising from
these different payments is included on your bill. Applies only to non-Regulated
Price Plan customers (based on adjusted kWh).
Weighted Average Cost of Energy (WACOE) if you have not signed a contract
with an energy retailer, or are not eligible for the Regulated Price Plan, you will
be supplied under the Standard Supply Service and you will be charged a price
based on the current market rates weighted over your billing period, using
Norfolk Powers specific net system load shape (based on adjusted kWh).
Hourly Ontario Energy Price (HOEP) if you have not signed a contract with an
energy retailer your electricity will be supplied by Norfolk Power under the
Standard Supply Service and you will be charged a price based on the actual
hourly market rate within your billing period. You must have an interval meter
installed to be billed based on HOEP (based on adjusted kWh).
Metered Use the actual amount of electricity you used. It is measured by your
meter in kWh.
Adjusted Use reflects the losses occur when electricity is delivered over power
lines. It is calculated by multiplying your metered use by an OEB-approved
adjustment/loss factor, which is 1.0564.
Questions?
Call: 519-426-4440
www.norfolkpower.on.ca
Customer Administration
Arrears Certicate
Statement of Account
Pulling post-dated cheques
Duplicate invoices for previous billings
Request for other billing information
Easement letter
Income tax letter
Notication letter
Account history
Credit reference/credit check (plus agency costs)
Returned cheque charge (plus bank charges)
Charge to certify cheque
Legal letter charge
Account setup charge/change of occupancy
Meter dispute charge (plus Measurement Canada fees)
Special meter reads
Non-Payment of Account
Late payment per month
Late payment per annum
Collection of account charge No disconnection
Collection of account charge No disconnection after regular hours
Disconnect/Reconnect at meter During regular hours
Disconnect/Reconnect at meter After regular hours
Disconnect/Reconnect at pole During regular hours
Disconnect/Reconnect at pole After regular hours
Install/Remove load control device During regular hours
Install/Remove load control device After regular hours
Service call customer owned equipment
Service call After regular hours
Access to poles for cable and telecom companies ($/pole/year)
$15
$15
$15
$15
$15
$15
$15
$15
$15
$15
$15
$15
$15
$30
$30
$30
1.50%
19.56%
$30
$165
$65
$185
$185
$415
$65
$185
$30
$165
$22.35
Glossary of Terms
Monthly Service Charge a flat rate that Norfolk Power charges to provide
service to your location.
Smart Meter Entity Charge this fixed charge of $0.79 a month is to cover the
costs associated with the development of the meter data management/repository
(MDM/R) to collect, manage, store and retrieve information related to the
metering of customers use of electricity in Ontario. The charge is included in the
Monthly Service Charge.
Volumetric Distribution Charge this is a variable rate charged by Norfolk Power
that is based on the amount of electricity you use (based on actual kWh or kW).
Regulated Price Plan if you are on the Regulated Price Plan (RPP) you are
charged regulated stable prices for the electricity you use. These prices, which are
On-peak (metered use /kWh)
Mid-peak (metered use /kWh)
Off-peak (metered use /kWh)
13.5
11.2
7.5
Your General Service less than 50 kW Electricity Rates
Effective September 8, 2014
General Service
less than 50 kW
Norfolk Power
Electricity Regulated Price Plan - Time-of-Use
(May 1 October 31, 2014):
First 750 kWh (metered use /kWh)
Balance kWh (metered use /kWh)
Electricity Regulated Price Plan - Tiered
(May 1 October 31, 2014):
Monthly Service Charge ($/month)
Distribution Volumetric Rate (metered use - /kWh)
Retail Transmission Network Service Rate
(adjusted use - /kWh)
Retail Transmission Connection Service Rate
(adjusted use - /kWh)
Distribution losses*
Regulatory Charges:
Standard Supply Service Administration Charge
(if applicable) ($/month)
Wholesale Market Service Rate (adjusted use - /kWh)
Rural Rate Protection Charge (adjusted use - /kWh)
Debt Retirement Charge (metered use - /kWh)
$54.38
1.62
0.62
0.28
see below
$0.25
0.44
0.13
0.70
* When electricity is delivered over a power line it is normal for a small
amount of power to be consumed or lost as heat. Equipment, such as wires
and transformers, consumes power before it gets to your business. An
adjustment factor is used to calculate the line losses in the electricity system
that are not measured by your meter. The adjustment factor for general
service less than 50 kW customers is 1.0564. Customers enrolled with an
electricity retailer and customers who use more than 150,000 kWh per year
will have line losses included under the Electricity line.
Electricity WACOE or HOEP
Global Adjustment (if applicable)
Delivery:
8.6
10.1
see glossary
see glossary