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POR Registration # POR 041-13

PWGSC Contract Number: G7423-130004-001-C
Contract !"ar# $ate: $ecember 12% 2013
$e&i'er( $ate: )arc* 21% 2014
FINAL
REPORT
Ne" $irections +or ,oreign Cre#entia&
Recognition
Final Report
Prepared by:
Environics Research Group
Prepared for:
Employment and Social Development Canada
(ESDC)
Ce rapport est aussi disponible en français sur demande.
For more information on this report, please e-mail:
nc-por-rop-gd@hrsdc-rhdcc.gc.ca
33 Bloor St. East, Suite 9
!oronto, "# $%& 3'(
)#*+,(
-
-ab&e o+ Contents
E.ecutive Summary............................................................................................................i
Sommaire...........................................................................................................................v
/ntroduction........................................................................................................................(
Bac01round.............................................................................................................................. (
$ethodolo1y............................................................................................................................. (
Detailed 2indin1s...............................................................................................................%
Current Economic Situation in Canada.....................................................................................%
)articipants3 4o5s in 'ome Country and in Canada..................................................................%
Challen1es Gettin1 Career6related &or0 in Canada.................................................................+
/ssues around Certi7ication8Credentials8E9uivalence................................................................*
'o: )articipants Did or Did #ot )repare..................................................................................9
!erminolo1y around 2orei1n Credential Reco1nition..............................................................(
;:areness o7 Government )ro1rams and )erceptions o7 Responsi5ility...............................(-
&hat )articipants 2eel Could Be Done..................................................................................(3
;ppendices
;. Recruitment screener (En1lish and 2rench)
B. Discussion 1uide (En1lish and 2rench)
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
./.C0-12. S0))!R
Employment and Social Development Canada (ESDC) commissioned
Environics Research Group to conduct qualitative public opinion research to
explore attitudes towards the issue of newcomers to Canada with
professional desinations ettin their credentials reconi!ed in Canada"
)et*o#o&og(
Environics Research conducted a series of #$ focus roups with immirants
to Canada between %ebruary $& and 'arch () $*#&" Sessions were
conducted in +ancouver) Surrey) 'ontreal) ,oronto) -or. Reion and
/rampton" ,he sessions in Surrey and /rampton were conducted in 0un1abi)
the sessions in -or. Reion were conducted in 'andarin) the sessions in
'ontreal were conducted in %rench) and the sessions in +ancouver and
,oronto were conducted in Enlish" 2n each location) one focus roup was
conducted with people who were permanent residents in Canada and had
arrived within the past 3ve years" ,he second roup consisted of Canadian
residents and citi!ens who had lived in Canada for 3ve to #4 years"
0articipants did not necessarily have any pre5immiration professional
desinations or credentials themselves) and wor.ed in a wide variety of
3elds before and after arrivin in Canada" ,he roups each lasted
approximately one hour and 6* minutes) and consisted of between 7 and #*
participants (out of #* people recruited for each roup)" ,he twelve sessions
were distributed as follows8
Date and time Group Composition
%ebruary $&) 486* p"m"
0S,
2n Canada 4 yrs or less 9 +ancouver) /ritish
Columbia (Enlish)
%ebruary $&) :86* p"m"
0S,
2n Canada ; 4 yrs 9 +ancouver) /ritish Columbia
(Enlish)
%ebruary $4) 486* p"m"
0S,
2n Canada 4 yrs or less 9 Surrey) /ritish Columbia
(0un1abi)
%ebruary $4) :86* p"m"
0S,
2n Canada ; 4 yrs 9 Surrey) /ritish Columbia
(0un1abi)
%ebruary $:) 486* p"m"
ES,
2n Canada 4 yrs or less 9 'ontreal) <uebec
(%rench)
%ebruary $:) :86* p"m"
ES,
2n Canada ; 4 yrs 9 'ontreal) <uebec (%rench)
i
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
'arch &) 486* p"m" ES,
2n Canada 4 yrs or less 9 ,oronto) =ntario
(Enlish)
'arch &) :86* p"m" ES, 2n Canada ; 4 yrs 9 ,oronto) =ntario (Enlish)
'arch 4) 486* p"m" ES,
2n Canada 4 yrs or less 9 -or. Reion) =ntario
('andarin)
'arch 4) :86* p"m" ES,
2n Canada ; 4 yrs 9 -or. Reion) =ntario
('andarin)
'arch () 486* p"m" ES,
2n Canada 4 yrs or less 9 /rampton) =ntario
(0un1abi)
'arch () :86* p"m" ES, 2n Canada ; 4 yrs 9 /rampton) =ntario (0un1abi)
,he participants were recruited usin a database of individuals) identi3ed
primarily throuh quantitative surveys) who have areed to be re5contacted
for research purposes" Recruitment involves contactin persons on the list
who live in the required eoraphic reions on a random basis and then
screenin for eliibility accordin to the study desin"
Statement of Limitations: <ualitative research provides insiht into the
rane of opinions held within a population) rather than the weihts of the
opinions held) as would be measured in a quantitative study" ,he results of
this type of research should be viewed as indicative rather than pro1ectable"
Use of resear!: ,his research will support the Government of Canada>s
commitment to facilitatin the assessment and reconition of forein
credentials and interatin newcomers and internationally5trained
individuals into the Canadian labour mar.et"
,he total cost for completin this research is ?#**)&@4"@: (includin AS,)"
Po"itia" Neutra"it# Certi$ation:
2 hereby certify as a Senior =Bicer of Environics Research Group that the
deliverables fully comply with the Government of Canada political neutrality
requirements outlined in the Communications 0olicy of the Government of
Canada and 0rocedures for 0lannin and Contractin 0ublic =pinion
Research" Speci3cally) the deliverables do not contain any reference to
electoral votin intentions) political party preferences) standins with the
electorate) or ratins of the performance of a political party or its leader"
ii
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
Sinature8
Dere. Ceebosh
+ice 0resident) 0ublic DBairs
Environics Research Group
Dere."CeeboshEenvironics"ca
(&#() @(@5$7#:
Genera& ,in#ings:
• 0articipants were as.ed to select one word they felt best described the
state of the Canadian economy" Fhen compared to their home countries)
Canada>s economy was viewed quite favourably" 2n particular) Canada>s
stable) resource5rich economy contrasted star.ly to that of other
countries where poverty) economic insecurity) social unrest and often)
political instability) were quite common"
• ,he sessions bene3ted from a rane of pre5 and post5immiration
employment scenarios" Fhat can be observed is that expectations
reardin post5immiration employment in lare part depended on three
factors8 whether or not the immirant had a formal certi3cation in their
home country) what the home country is and whether or not the
immirant had pre5existin contacts or networ.s in Canada before
immiratin" Certainly other factors weihed in but these were the more
important ones mentioned by participants in terms of settin
expectations"
• 2n the end) many participants came to Canada despite expectations that
they would have to GdownradeH career5wise" ,hey wanted a better
lifestyle) they wanted to live in a country that was more stable) safer and
less corrupt) and they wanted to oBer a better future to their children"
• 2n terms of actual employment outcomes) participants were as.ed to
identify two or three challenes they encountered in 3ndin wor. in
Canada in their 3eld" ,he main obstacles mentioned are consistently
iii
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
Glac. of Canadian experience)H Glac. of Enlish lanuae s.illsH and
Glac. of social capital"H
• ,he speci3c issue of formal reconition of credentials is seldom
mentioned spontaneously" ,his is not considered by participants as the
core of the problem" 0articipants see hue obstacles in ettin hired to
1obs in their 3elds 9 even if they do have all their papers in order"
• 'ost participants would aree that the formal reconition of
certi3cations) derees) diplomas and licenses by Canadian post5
secondary institutions can be a challene but a surmountable one and
the experience varies by country of oriin" Reconition of credentials and
quali3cations becomes a somewhat diBerent .ind of challene when it
comes to employers and professional societies" 0articipants feel most
employers don>t understand the value of forein credentials and
experience" Ds for professional societies) only a few were aware that they
existed before immiratin to Canada) and few seemed to understand
what role) if any) they played in assinin and reconi!in certain
professional credentials"
• 'ost participants who had pre5arrival certi3cations admitted that they
did little or no research on the issue of transferrin their credentials to
Canada before immiratin" ,o the extent that they did any research) it
was in the context of loo.in for 1obs in Canada or explorin 1ob
prospects"
• Certainly) when iven the choice) participants would want to 3nd out as
much as possible about their credentials and their career possibilities
before immiratin"
• 0articipants who were supported in their pre5immiration research by
contacts or networ.s in Canada seemed better prepared compared to
those without such resources"
• ,he focus roups explored how participants miht interpret or refer to
the process of forein credential reconition" Dmon participants)
Gcerti3cationH was found to be the best word to describe what we refer
to as Gforein credentials"H 0articipants see Gcerti3cationH as referrin to
somethin tanible 9 a formal document) whereas Gquali3cationH is seen
as a broader concept referrin to the total competency of a candidate"
• Dain in the context of forein credential reconition) althouh
GinternationalH is a more appealin concept) participants aree that
GforeinH is more accurate and less misleadin" G2nternationalH would
include Canadians whereas GforeinH more speci3cally refers to
countries and citi!ens outside Canada"
iv
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
• 0articipants were not very aware of existin overnment prorams in the
area of forein credentials reconition" Fhen it comes to who should be
ultimately responsible) they feel it should be the federal overnment)
althouh the actual execution of prorams should be up to a wide rane
of bodies) includin local and provincial overnments) community
orani!ations) industry orani!ations and private sector employers"
• ,here was a clear desire for reater federal overnment involvement"
Canada>s overnment has a lot of credibility amon participants
therefore any proram with its endorsement elicits reater trust"
• ,here was a eneral consensus amon participants that the immiration
application process needs to include an awareness and education
component speci3cally dedicated to forein credential reconition and
wor.in in Canada" 2nformation molded to each profession was
considered ideal" %rom the participants> perspective the more details the
better and the sooner they can 3nd out about these details in their
immiration process) the better"
• ,here was also a sense that the Government of Canada should be
wor.in closer with professional societies and with employers"
v
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
SO))!1R.
Emploi et DIveloppement social Canada (EDSC) a charI le Groupe de
recherche Environics d>eBectuer une recherche d>opinion publique
qualitative pour explorer les attitudes sur la reconnaissance des titres de
compItences professionnelles des nouveaux venus au Canada"
)3t*o#o&ogie
Recherche Environics a prIsidI une sIrie de #$ roupes de discussion avec
des immirants au Canada entre le $& fIvrier et le ( mars $*#&" Ces
sIances ont eu lieu J +ancouver) Surrey) 'ontrIal) ,oronto) dans la rIion
d>-or. et J /rampton" Ces sIances J Surrey et J /rampton se sont dIroulIes
en pend1abi) les sIances dans la rIion d>-or. se sont dIroulIes en
mandarin) celles de 'ontrIal en franKais et celles de +ancouver et de
,oronto en anlais" L chaque endroit) un roupe de discussion rIunissait
des personnes qui Itaient rIsidentes permanentes au Canada et s>y Itaient
Itablies moins de cinq ans auparavant" Ce second roupe se composait de
rIsidents et de citoyens canadiens Itablis au Canada depuis cinq J #4 ans"
Ces participants ne dItenaient pas nIcessairement de titres professionnels
avant leur immiration et avaient travaillI dans une variItI de domaines
avant et aprMs leur arrivIe au Canada" Ces sIances ont durI environ @*
minutes et comprenaient de 7 J #* participants (sur #* recrutIs pour
chaque roupe)" Ces #$ sIances ont ItI rIparties comme suit 8
Date et !eure Composition du %roupe
$& fIvrier) #:h6* AN0
Du Canada 4 ans ou moins 9 +ancouver) Colombie5
/ritannique (anlais)
$& fIvrier) #@h6* AN0
Du Canada ; 4 ans 9 +ancouver) Colombie5
/ritannique (anlais)
$4 fIvrier) #:h6* AN0
Du Canada 4 ans ou moins 9 Surrey) Colombie5
/ritannique (pend1abi)
$4 fIvrier) #@h6* AN0
Du Canada ; 4 ans 9 Surrey) Colombie5/ritannique
(pend1abi)
$: fIvrier) #:h6* ANE
Du Canada 4 ans ou moins 9 'ontrIal) <uIbec
(franKais)
$: fIvrier) #@h6* ANE Du Canada ; 4 ans 9 'ontrIal) <uIbec (franKais)
& mars) #:h6* ANE
Du Canada 4 ans ou moins 9 ,oronto) =ntario
(anlais)
v
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
& mars) #@h6* ANE Du Canada ; 4 ans 9 ,oronto) =ntario (anlais)
4 mars) #:h6* ANE
Du Canada 4 ans ou moins 9 RIion d>-or.)
=ntario (mandarin)
4 mars) #@h6* ANE
Du Canada ; 4 ans 9 RIion d>-or.) =ntario
(mandarin)
( mars) #:h6* ANE
Du Canada 4 ans ou moins 9 /rampton) =ntario
(pend1abi)
( mars) #@h6* ANE Du Canada ; 4 ans 9 /rampton) =ntario (pend1abi)
Ces participants ont ItI recrutIs J l>aide d>une base de donnIes d>individus
identi3Is surtout par des sondaes quantitatifs ayant consenti J Otre 1oints
de nouveau J des 3ns de recherche" Ce recrutement implique de 1oindre au
hasard des personnes de la liste qui habitent dans les rIions
Ioraphiques retenues et de les prIsIlectionner d>aprMs l>ob1et de l>Itude"
D&"aration de "imites : Ca recherche qualitative donne un aperKu de
l>Iventail d>opinions d>une population) plutPt que de leur poids) ce que
mesurerait une Itude quantitative" Ces rIsultats de ce type de recherche
devraient Otre perKus comme indicatifs plutPt qu>extrapolables"
Uti"isation de "a re!er!e : Cette recherche soutiendra l>enaement du
ouvernement du Canada J faciliter l>Ivaluation et la reconnaissance des
titres de compItences Itraners et l>intIration des immirants et des
individus de formation internationale au marchI canadien du travail"
Ces frais de la recherche se sont IlevIs J #** &@4)@: ? (incluant la ,+A)"
Certi$ation de neutra"it& po"iti'ue :
L titre de cadre supIrieur du roupe de recherche Environics) 1e certi3e par
la prIsente que les livrables respectent pleinement les exiences de
neutralitI politique du ouvernement du Canada exposIes dans la 0olitique
de communications du ouvernement du Canada et la 0rocIdure de
plani3cation et dQattribution de marchIs de services de recherche sur
lQopinion publique" En particulier) les livrables ne renferment aucune
rIfIrence aux intentions de vote) aux prIfIrences de parti politique) J la
cote de popularitI ou aux indices de rendement d>un parti politique ou de
son chef"
vi
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
Sinature 8
Dere. Ceebosh
+ice5prIsident) DBaires publiques
Groupe de recherche Environics
Dere."CeeboshEenvironics"ca
(&#() @(@5$7#:
Conc&usions g3n3ra&es :
• =n a demandI aux participants de choisir le mot qui leur paraissait le
mieux dIcrire l>Itat de l>Iconomie canadienne" 2ls considIraient plutPt
favorablement l>Iconomie du Canada par rapport J celle de leur pays
d>oriine" Notre Iconomie stable et riche en ressources en particulier
leur semblait trancher fortement sur celle d>autres pays oR la pauvretI)
l>insIcuritI Iconomique) l>aitation sociale et) souvent) l>instabilitI
politique sont asse! communes"
• Ces sIances ont tirI avantae d>un Iventail de scInarios d>emploi avant
et aprMs immiration" =n a pu observer que les attentes d>emploi aprMs
immiration tenaient en rande partie J trois facteurs 8 selon que
l>immirant dItenait un titre formel dans son pays d>oriine ou non) le
pays d>oriine et selon que l>immirant disposait de contacts ou de
rIseaux au Canada ou non avant d>immirer" Certes d>autres facteurs
intervenaient) mais ceux5lJ Itaient les plus importants pour dIterminer
les attentes"
• L la 3n) plusieurs sont venus au Canada mOme s>ils s>attendaient J un
recul de leur carriMre" 2ls recherchaient un meilleur mode de vie)
voulaient vivre dans un pays plus stable) plus sSr et moins corrompu et
espIraient oBrir un meilleur avenir J leurs enfants"
• =n a demandI aux participants d>InumIrer deux ou trois obstacles
auxquels ils se sont heurtIs dans leur recherche d>emploi dans leur
domaine au Canada" 2ls ont notI invariablement T le manque
vii
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
d>expIrience canadienne U) T le manque de connaissances de l>anlais U
et T le manque de capital social U"
• Ca question particuliMre de la reconnaissance formelle de titres de
compItences est rarement mentionnIe spontanIment" Ces participants
ne la considMrent pas comme Itant au cVur du problMme" Ces
participants ont InormIment de mal J se faire embaucher dans leur
domaine 9 mOme si tous leurs papiers sont en rMle"
• Ca plupart des participants conviennent que la reconnaissance de leurs
attestations) de leurs titres universitaires) de leurs diplPmes et de leurs
licences par les institutions canadiennes d>enseinement supIrieur peut
prIsenter un dI3) mais qu>il est surmontable) et l>expIrience varie selon
le pays d>oriine" Ca reconnaissance des titres de compItences prIsente
une autre sorte de dI3 face aux employeurs et aux associations
professionnelles" Ces participants estiment que la plupart des
employeurs ne comprennent pas la valeur des titres et de l>expIrience de
l>Itraner" <uant aux associations professionnelles) peu de participants
savaient qu>elles existaient avant d>immirer au Canada et peu semblent
comprendre le rPle qu>elles 1ouent dans l>attribution et la reconnaissance
de certains titres professionnels"
• Ca plupart des participants qui dItenaient des titres de compItences
dans leur pays d>oriine ont admis avoir fait peu ou pas de recherche sur
la possibilitI de transfert de leurs titres au Canada avant d>immirer"
Ceur recherche s>est bornIe J trouver un emploi au Canada ou J explorer
les perspectives d>emploi"
• Certes) s>ils avaient le choix) les participants voudraient en savoir le plus
possible sur leurs titres de compItences et leurs possibilitIs de carriMre
avant d>immirer"
• Ces participants qui ont ItI appuyIs par des contacts ou des rIseaux au
Canada dans leur recherche d>avant immiration semblaient mieux
prIparIs que ceux qui n>ont pas eu de telles ressources"
• Ces roupes de discussion ont explorI la faKon dont les participants
pouvaient interprIter le processus de reconnaissance des titres
Itraners ou y rIfIrer" Selon les participants dans ce contexte)
T l>attestation U est probablement le mot qui dIcrit le mieux ce que nous
appelons T les titres de compItences Itraners U" Ces participants
pensent que T C>attestation U paraWt se rapporter J quelque chose de
tanible 9 un document formel 9 alors que T quali3cation U est perKue
comme un concept plus vaste se rapportant J la compItence lobale d>un
candidat"
• Encore une fois dans le contexte de la reconnaissance des titres
Itraners) mOme si T international U est un concept plus attirant) les
viii
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
participants conviennent que le mot T Itraner U est plus 1uste et moins
trompeur" T 2nternational U inclurait des Canadiens alors que le mot
T Itraner U s>applique particuliMrement aux pays et aux citoyens de
l>extIrieur du Canada"
• Ces participants n>Itaient pas trMs au courant des prorammes actuels
du ouvernement en matiMre de reconnaissance des titres de
compItences Itraners" 2ls estiment que le ouvernement fIdIral devrait
en Otre responsable en bout de line) quoique l>exIcution des
prorammes devrait relever d>un lare Iventail d>oranismes) y compris
des ouvernements locaux et provinciaux) des oranisations
communautaires) des oranisations industrielles et des employeurs du
secteur privI"
• =n dIsire nettement une plus rande implication du ouvernement
fIdIral" Ce ouvernement du Canada a beaucoup de crIdibilitI che! les
participants et les prorammes qu>il endosse inspirent plus de con3ance"
• 2l y avait un consensus parmi les participants que la procIdure de
demande d>immiration doit comporter un IlIment de sensibilisation et
d>Iducation J propos de la reconnaissance des titres de compItences
Itraners et du travail au Canada" C>idIal serait qu>elle comprenne des
renseinements propres J chaque profession" Selon les participants) plus
elle contiendra de dItails et plus tPt on pourra en prendre connaissance
dans le processus d>immiration) mieux ce sera"
• =n avait aussi le sentiment que le ouvernement du Canada devait
collaborer plus Itroitement avec les associations professionnelles et les
employeurs"
i.
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
1N-RO$0C-1ON
Employment and Social Development Canada (ESDC) commissioned
Environics Research Group to conduct qualitative public opinion research to
explore attitudes towards the issue of newcomers to Canada with
professional desinations ettin their credentials reconi!ed in Canada"
4ac5groun#
Fhile forein credential reconition (%CR) is mainly a provincial and
territorial responsibility for reulated occupations and the responsibility of
employers in non5reulated occupations) the Government of Canada plays a
facilitative role and provides strateic leadership to promote the
development of consistent) pan5Canadian approaches" ,he Government of
Canada (GoC) role is shared amon ESDC>s %CR 0roram) Aealth Canada>s
2nternationally Educated Aealth 0rofessionals 2nitiative (2EA02)) and C2C>s
%orein Credentials Referral =Bice (%CR=)"
GoC partners are wor.in to rebrand the %orein Credential Reconition
proram) deemed necessary to help newcomers better understand and
naviate the proram"
,his research will support the Government of Canada>s commitment to
facilitatin the assessment and reconition of forein credentials and
interatin newcomers and internationally5trained individuals into the
Canadian labour mar.et"
)et*o#o&og(
Environics Research conducted a series of #$ focus roups between
%ebruary $& and 'arch () $*#& with immirants to Canada" Sessions were
conducted in +ancouver) Surrey) 'ontreal) ,oronto) -or. Reion and
/rampton" ,he sessions in Surrey and /rampton were conducted in 0un1abi)
the sessions in -or. Reion were conducted in 'andarin) the sessions in
'ontreal were conducted in %rench) and the sessions in +ancouver and
,oronto were conducted in Enlish" 2n each location) one focus roup was
conducted with people who were permanent residents in Canada and had
arrived within the past 3ve years" ,he second roup consisted of Canadian
.
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
residents and citi!ens who had lived in Canada for 3ve to #4 years"
0articipants did not necessarily have any pre5immiration professional
desinations or credentials themselves) and wor.ed in a wide variety of
3elds before and after arrivin in Canada"
.i
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
,he #$ sessions were distributed as follows8
Date and time Group Composition
%ebruary $&) 486* p"m"
0DC
2n Canada 4 yrs or less 9 +ancouver) /ritish
Columbia (Enlish)
%ebruary $&) :86* p"m"
0DC
2n Canada ; 4 yrs 9 +ancouver) /ritish Columbia
(Enlish)
%ebruary $4) 486* p"m"
0DC
2n Canada 4 yrs or less 9 Surrey) /ritish Columbia
(0un1abi)
%ebruary $4) :86* p"m"
0DC
2n Canada ; 4 yrs 9 Surrey) /ritish Columbia
(0un1abi)
%ebruary $:) 486* p"m"
ED,
2n Canada 4 yrs or less 9 'ontreal) <uebec
(%rench)
%ebruary $:) :86* p"m"
ED,
2n Canada ; 4 yrs 9 'ontreal) <uebec (%rench)
'arch &) 486* p"m" ED,
2n Canada 4 yrs or less 9 ,oronto) =ntario
(Enlish)
'arch &) :86* p"m" ED, 2n Canada ; 4 yrs 9 ,oronto) =ntario (Enlish)
'arch 4) 486* p"m" ED,
2n Canada 4 yrs or less 9 -or. Reion) =ntario
('andarin)
'arch 4) :86* p"m" ED,
2n Canada ; 4 yrs 9 -or. Reion) =ntario
('andarin)
'arch () 486* p"m" ED,
2n Canada 4 yrs or less 9 /rampton) =ntario
(0un1abi)
'arch () :86* p"m" ED, 2n Canada ; 4 yrs 9 /rampton) =ntario (0un1abi)
,he roups lasted approximately one hour and 6* minutes) and consisted of
between 7 and #* participants (out of #* people recruited for each roup)"
Environics developed the recruitment screener and provided it to ESDC for
review prior to 3nali!in" 0articipants were screened to ensure they were
invited to the appropriate session accordin to citi!enship and how lon
they have been livin in Canada" 0articipants were also screened to ensure
the roups included a mix of ender) education) ae) and that they would be
comfortable voicin their opinions in front of others" Normal focus roup
exclusions were in place (mar.etin research) media) and employment in
the federal overnment) and recent related focus roup attendance)" Dll
participants were oBered a ?#** or ?#$4 honorarium to encourae
participation and than. them for their commitment" Dll roups were video
.ii
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
and audio recorded for use in subsequent analysis by the research team 5
durin the recruitment process and at the session sin5in participants were
as.ed to consent to such recordin"
Given the various lanuaes in which the sessions were held) speciali!ed
moderators were used8
o Dere. Ceebosh) +ice 0resident) Environics) moderated all Enlish
sessionsX
o Yathy Chen) also with Environics) moderated all 'andarin
sessionsX
o /atool /atalvi) Senior Dssociate) moderated all 0un1abi sessionsX
and)
o Ric. Nadeau) Senior Dssociate) moderated the %rench sessions"
Dll qualitative research wor. was conducted in accordance with the
professional standards established by the 'ar.etin Research and
2ntellience Dssociation ('R2D) and applicable 020EDD leislation"
.iii
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
$.-!16.$ ,1N$1NGS
Current .conomic Situation in Cana#a
0articipants were as.ed to select one word they felt best described the state
of the Canadian economy" Responses to this exercise were in lare part
inspired by two factors8 3rst) participants would often compare the
Canadian economy to their home country>s economy) and second) their
perception was inZuenced by any diBiculty they may be havin in 3ndin
wor. in Canada"
Fhen compared to many other countries) Canada>s economy was viewed
quite favourably" 2n particular) Canada>s stable) resource5rich economy
contrasted star.ly to that of other countries where poverty) economic
insecurity) social unrest and often) political instability) were quite common"
0erceptions did vary dependin on the home country" Sessions with
participants from 2ndia and China were more li.ely to elicit more critical
views that Canada>s economy is sluish) un5dynamic and mediocre
compared to what they are seein in their home country"
Partici7ants8 9obs in :ome Countr( an# in Cana#a
D sement of the discussion revolved around the types of employment and
trainin that participants had in their home countries and the extent to
which they were able to 3nd the same or similar wor. once they arrived in
Canada" Dcross all the sessions) a rane of before5and5after scenarios were
discussed" ,hey included individuals in 3elds that did not involve any
mandatory formal certi3cation" =thers had professional careers (e"")
pharmacists) doctors) enineers) teachers) etc") that do require certi3cation"
2n some cases) people made a choice not to pursue the same career in
Canada while others successfully obtained the necessary certi3cation to do
in Canada what they were doin in their home country"
%inally) we heard from some who ended up doin wor.in in their 3eld in
Canada but without the formal certi3cation they had in their home country
and for which they are li.ely over5quali3ed" %or instance) we heard from
doctors who wor. as medical technicians) enineers who wor. for enineers
.iv
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
doin technical enineerin5related wor.) but without the formal
desination of a doctor or an enineer"
,he extent to which employment after immiratin met their expectations
varied a reat deal" Fhat can be observed is that expectations were in lare
part set and met dependin on three factors8 whether or not the participant
had a formal certi3cation in their home country) what the home country is
and whether or not the participant had pre5existin contacts or networ.s in
Canada before immiratin"
o 0articipants with formal certi3cations from their home country
appeared to have had reater challenes in meetin their
employment expectations compared to those without pre5existin
formal certi3cations" Ds will be discussed in the next section of the
report) those with pre5existin certi3cations had underestimated a
number of challenes they would encounter to wor. in their 3eld"
o ,he country of oriin also sets expectations 9 many participants
with pre5existin formal certi3cations from certain parts of the
world fully expected a need to re5train or return to school to obtain
Canadian equivalency or resort to wor.in in the same 3eld but
without the formal certi3cation" ,hey ac.nowleded) and for the
most part .new) that Canadian laws) standards or systems were too
diBerent from their home country>s and that a series of steps would
be needed to practice in Canada" ,his was a common perception
amon Chinese participants) for instance) or those arrivin from
developin countries" ,here were others however who had
diBerent expectations 9 for instance) participants from 2ndia) or
those havin obtained their trainin and certi3cations in European
centres" 2n these instances) many expected to transition into
equivalent positions easier and faster"
o ,hose participants who could obtain uidance or information from
contacts or networ.s in Canada before immiratin seemed better
prepared for what they would need to do to wor. in their 3eld after
immiratin" 2nformation or uidance on thins such as
employment opportunities) the wor. force in eneral) what
employers loo. for) and the steps to obtainin equivalent
.v
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
credentials in Canada all seemed to bene3t immirants) both in
terms of settin expectations and increasin their chances of
success post5arrival"
Some participants) includin a few with pre5existin credentials in their
home country) were currently holdin a Gsurvival 1ob"H Fhether this was
considered a temporary situation as they wor.ed towards obtainin their
Canadian equivalencies) or it was more permanent) participants noted that)
in Canada) you could wor. at a Gsurvival 1obH (i"e") manual labour) and still
have a reasonable lifestyle) while in their home countries) a similar 1ob
would mean a life of total poverty"
2n the end) many came to Canada despite expectations that they would have
to GdownradeH career5wise" ,hey wanted a better lifestyle) they wanted to
live in a country that was more stable) safer and less corrupt) and they
wanted to oBer a better future to their children"
.vi
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
C*a&&enges Getting Career-re&ate# Wor5 in Cana#a
0articipants were as.ed to identify two or three challenes they
encountered in 3ndin wor. in Canada in their 3eld" ,he main obstacles are
consistently Glac. of Canadian experience)H Glac. of Enlish lanuae s.illsH
and Glac. of social capital"H
o ,he lanuae barrier is a particularly bi problem for those from
countries where Enlish is not often spo.en" D case in point are
participants from China who often feel they need to spend years
perfectin their Enlish to a point where they can write tests to et
certi3ed in their 3eld" ,o this end) few seemed to believe that
lanuae support prorams (community5based or overnment
sponsored) are eBective and many believe they are a waste of
money and ravitate to other alternatives to learn Enlish"
o Canuae as a barrier was also noted in 'ontreal where most
participants indicated they .new %rench quite well before
immiratin to <uIbec" Nonetheless) they are still bein told by
employers that ood spo.en and written Enlish is a requirement)
somethin they did not expect before immiratin since they were
told by immiration oBicials that %rench would be the dominant
lanuae" ,he lanuae issue becomes doubly challenin for
<uebec immirants for whom both Enlish and %rench are second
lanuaes (for instance) Spanish5spea.ers)"
o 'any participants felt that the need for GCanadian experienceH was
a coded way for employers to favour the Canadian5born" ,hey
noted that this barrier becomes all the more diBicult to overcome
by the fact that if no employer ives them the opportunity to obtain
Canadian experience in the 3rst place) then they will never et the
position for which they feel most quali3ed"
o ,he lac. of social capital manifests itself thouh sparse or
inexistent Canadian connections and networ.s) diBerent ways of
thin.in (e"") how to orani!e a resume)) diBerent ways of
presentin oneself at interviews (e"") Chinese participants would
.vii
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
say they are too humble) not assertive enouh)) and diBiculty in
eneral social interactions due to lanuae and cultural
diBerences"
2t was also noted that) as immirants) people have to deal with Gculture
shoc.H 9 and that ma.es it harder to naviate the process of loo.in for 1obs
and bein interviewed"
,he speci3c issue of formal reconition of credentials is seldom mentioned
spontaneously" ,his is not considered by participants as the core of the
problem" 0articipants see hue obstacles in ettin hired to 1obs in their
3elds 9 even if they do have all their papers in order" 0articipants feel it is
one thin to have the requisite documentation to wor. as an enineer) a
physician) etc" but it is somethin quite diBerent to actually wor. as one in
Canada"
1ssues aroun# Certi+ication;Cre#entia&s;.<ui'a&ence
Some of the more common themes raised by participants related to
reconition of credentials include the followin8
o %ormal credentials are seen as important for certain professions)
such as doctors) nurses) pharmacists) teachers) some .inds of
enineerin) etc") where there are international standards" Since
most participants do not wor. in these particular 3elds the issue of
formal credential reconition was less relevant to them"
o 'ost participants would aree that the formal certi3cations)
derees) diplomas and licenses are enerally eventually reconi!ed
by Canadian post5secondary institutions" Dlthouh some may not
be immediately transferrable) equivalence is often obtained
throuh a few additional courses and[or testin" ,his is typically
manaeable and expected amon immirants" 2f the newcomer
needs to start from scratch to re5obtain the type of academic
credentials they held in their home country) this aain is often
expected and one should ad1ust accordinly"
.viii
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
o ,here were diBerences on this issue by country of oriin" 'any
participants accept that standards in Canada in many 3elds may be
hiher or at least diBerent than those in their home countries) and
they accept that it is normal to have to o throuh some steps to
et certi3ed and in many cases to ta.e some extra trainin" %or
instance) many Chinese participants believe their trainin and
wor. experience from China are of limited use in Canada since
they feel that everythin in China is so radically diBerent from
Canada that there is no way it could be applicable" %or example) it
was noted that a law deree from China in no way prepares anyone
to practice law in Canada"
o 'any participants accepted that reality before immiratin to
Canada) and are willin to either ta.e the requisite courses and
trainin or chane their career path and adopt what they perceive
as a more Geasy5oin[less career5minded[en1oy the lifeH Canadian
lifestyle" ,hey felt the chane in their quality of life in Canada more
than compensates them for the chane they needed to ma.e in
their career"
o 0articipants from other countries) such as 2ndia) were less inclined
to GdevalueH their own credentials from their home country" ,hey
were more li.ely to feel that the process of ettin certi3ed to
wor. in Canada was often more expensive) time5consumin and
arduous than it ouht to be"
Reconition of credentials and quali3cations becomes a somewhat diBerent
.ind of challene when it comes to employers and professional societies"
o Fhen participants refer to a lac. of reconition of credentials and
quali3cations) they are often referrin to prospective employers)
rather than post5secondary institutions or professional societies"
,hey feel most employers don>t understand the value of credentials
and experience from other countries" 0articipants feel that their
entire GC+H is not reconi!ed or valued in Canada" %or instance)
they would tal. of how they had derees from top universities in
China that prospective employers in Canada typically have never
heard of"
.i.
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
o D .ey player in credential reconition that is often overloo.ed by
participants pre5arrival are the professional societies" =nly a few
participants were aware that they existed before immiratin to
Canada" Even if they did .now they existed) few seemed to
understand what role) if any) they played in assinin and
reconi!in certain professional credentials" Ds such) very few
anticipated the process they ultimately needed to o throuh with
professional societies once they arrived in Canada" ,his) in their
opinion) was an important information ap in their pre5immiration
career research which) if it was done) tended to focus on
understandin academic equivalence and 1ob prospects"
Several people also said that they were not prepared for the 3nancial costs
associated with ettin certi3ed in Canada 9 and this comes at a time when
they have lots of other expenses to deal with when movin to a new country"
'any participants also expressed cynicism that even if they went throuh
the whole process of bein certi3ed in Canada) they would 1ust spend a lot
of money on professional society fees) required courses) etc" 9 and still not
be able to et a 1ob because they don>t have Canadian experience"
,his frustration is often compounded by the fact that many are assined
points for bein trained in a certain profession when applyin to immirate
as a professional or s.illed wor.er but that these points don>t necessarily
help them once they immirate" ,hey feel that those points should be worth
somethin or are somethin they ouht to be able to Gcash in"H
:o" Partici7ants $i# or $i# Not Pre7are
'ost participants admitted that they did little or no research on the issue of
transferrin their credentials to Canada before immiratin" 2t was noted
that durin the lon immiration process) they are iven points for their
professional quali3cations 9 but that no one ever told them that ettin
their professional certi3cations transferred to Canada was oin to be a bi
deal" ,here are many thins to deal with in the process of immiratin and
people do not separate the matter of professional certi3cations from the
larer issue of 1ust ettin a 1ob" ,o the extent that they did any research) it
was in the context of loo.in for 1obs in Canada or explorin 1ob prospects"
..
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
Dmon those who would not be able to do the exact wor. they were doin in
their home country) it appears that rouh expectations were set" 2f they
were an enineer in their home country) they were informed that they would
not automatically be an enineer in Canada" Dlthouh some expectations
were set) there still appeared to be important .nowlede aps around the
various steps they would need to follow in order to obtain identical
credentials or at least wor. in their 3eld once in Canada" %or most) this was
discovered after arrivin in Canada"
Certainly) when iven the choice) participants would want to 3nd out as
much as possible about their credentials and their career possibilities
before immiratin rather than discoverin information only after their
arrival" Dlthouh most would still immirate (for the many reasons outlined
earlier in this report such as a better quality of life) etc")) a few would not
have immirated to Canada had they .nown then what they .now today
about credential equivalency and 1ob prospects" Ddmittedly thouh) this
decision is based on $*[$* hindsiht and is in lare part inZuenced by the
other challenes encountered in ettin a 1ob in their 3eld besides ettin
all their credentials and quali3cations reconi!ed"
,o reiterate a point raised earlier in the report) participants who were
supported in their pre5immiration research by contacts or networ.s in
Canada seemed better prepared) or at least encountered fewer surprises
compared to those without such resources" ,hese contacts were typically
friends or family already established in Canada or colleaues with whom
they had wor.ed in their home country and who had one throuh the
forein credentials reconition process in Canada"
..i
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
-ermino&og( aroun# ,oreign Cre#entia& Recognition
,he research explored how participants miht interpret or refer to the
process of forein credential reconition" DiBerent terms) phrases and
expressions were explored"
2n each session) participants were as.ed to discuss their interpretation and
the applicability of the words GcredentialH versus Gquali3cationH and
whether another term miht be more appropriate"
• 2t was clear that the word GcredentialH is not always well5understood)
whereas everyone .nows the word Gquali3cation"H G<uali3cationH is seen
as a broader concept referrin to the total competency of a candidate)
includin education and experience" 'any participants believe
employers should hire people based on Gquali3cations)H but they
understand and accept the fact that some quali3cations in their home
country do not apply here) hence the need for concrete
Gcerti3cations"H Dmon participants) Gcerti3cationH was found to be the
best word to describe what we refer to as Gforein credentials"H
0articipants see Gcerti3cationH as referrin to somethin tanible 9 a
formal document"
0articipants were also as.ed to discuss their interpretation and the
applicability of the words GforeinH versus GinternationalH and whether
another term miht be more appropriate"
o Generally) participants do not li.e the term GforeinH and prefer
the term Ginternational"H G%oreinH is considered an alienatin
concept 9 it elicits an Gus versus themH sentiment" G2nternational)H
on the other hand is considered more inclusiveX it is more
appealin and it implies universality" Aowever) iven the context of
forein credential reconition in Canada) althouh GinternationalH
is a more appealin concept) participants aree that GforeinH is
more accurate and less misleadin" G2nternationalH would imply
somethin lobal or involvin the world as a whole or implies
lobal reconition as in an Ginternational drivers licenseH) whereas
GforeinH more speci3cally refers to the home countries of
immirants to Canada) which is what is intended" Fhen iven the
..ii
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
context of how the word would be used) participants did not
consider GforeinH as alienatin as before"
2n an eBort to further simplify or clarify the concept of Gforein credential
reconition)H participants suested that lanuae that incorporates words
such as Gprofessional)H Gcerti3cation)H Glicensin)H GpermitH and[or
GtransferH would be more self5explanatory"
,o further explore the lanuae that newcomers would use to 3nd out more
about the process of 3ndin wor. in their 3eld in Canada) participants were
as.ed to provide a list of words they would use in an online search"
0articipants would often search usin some or a combination of the
followin8
o Gwor.H[ G1obsH [ GtravailH
o their speci3c profession (e"") enineer) or position they want to
hold
o GcriteriaXH GrequirementXH Gcredential reconitionH
o ,he eoraphy8 their province or cityX Canada
Some .ept their lanuae at a fairly broad level (GFor. in CanadaH) while
others were very speci3c (GCritMres d>embauche d>inInieurs J 'ontrIalHX
GFhat are the requirements to wor. in AR in Canada\HX G,ravailler en droit
au CanadaH)" Some miht search for speci3c prorams or provincial
departments or initiatives such as Emploi <uIbec or S.ills Connect"
0articipants were also as.ed what they would name a website or brochure if
the Government of Canada were to develop one dedicated to explainin to
new Canadians the process of 3ndin wor. in their 3eld and ettin their
credentials reconi!ed" Fhile the followin list is not meant to be
exhaustive of all the suestions from participants) it does ive some insiht
into the lanuae that seems intuitive to participants and the broad themes
that are seen as related to the issue at hand"
o Fren! su%%estions: Dide5mImoire pour intIrer les immirantsX
]tapes J suivre pour travailler dans votre domaineX Comment
..iii
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
trouver un emploi au CanadaX 2ntIration au marchI de l>emploi
des nouveaux arrivantsX Reconnaissance des diplPmes Itraners au
CanadaX Comment faciliter votre intIrationX Ce monde du travail
canadienX 0ortfolio pour s>intIrer au CanadaX Dide J l>emploi pour
les immirants
o En%"is! Su%%estions: New life in CanadaX Aow to start a new life
in CanadaX ,ips to settle down in CanadaX Aow to 3nd a 1ob in
CanadaX 0rofessional ,ransfer in CanadaX Newcomer ^ob Success
in CanadaX ^ob 0assport"comX 0rofessional settlement in CanadaX
Fhat you need to .now to 3nd wor.X /efore you arriveX ,ips before
you moveX Aow to wor. in CanadaX ,ransfer (similar to how an
employee is transferred inside a company from one location to
another)X 2mmirant wor. in CanadaX <uali3cations for
professional 1obs in CanadaX Relocatin your 1ob to CanadaX
Newcomers information sheetX Career ,ransfer to CanadaX For. in
CanadaX <uali3cation Equivalence in CanadaX Career ,ransition to
Canada
Fhen the concept of a brochure or a website was raised) many participants
suested that any stand5alone website or document on this topic ouht to
be part of the GFelcome 0ac.aeH to Canada and should be somethin that
people applyin to immirate to Canada ouht to be directed to" %urther
suestions from the sessions are presented later in the report"
!"areness o+ Go'ernment Programs an# Perce7tions o+ Res7onsibi&it(
0articipants were not very aware of existin overnment prorams in the
area of forein credentials reconition" ,here was some familiarity with
employment prorams (e"") Emploi <uIbec) and with community5based
prorams dedicated to helpin immirants settleX however) few were aware
of speci3c prorams or even which overnment level was most responsible
for forein credential reconition" 2n fact) when participants referred to
Government)H they didn>t enerally diBerentiate between diBerent levels of
overnment"
..iv
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
Fhen it comes to who should be ultimately responsible) they feel it should
be the federal overnment) althouh the actual execution of prorams
should be up to a wide rane of bodies) includin local overnments)
community orani!ations) industry orani!ations and private sector
employers" ,here was sporadic mention of provincial overnments needin
to be ultimately responsible due to certain provincial immiration policies
and how professions are provincially reulated"
,here was a clear desire for reater federal overnment involvement"
Canada>s overnment has a lot of credibility amon participants and any
proram with its endorsement will elicit reater trust" 0articipants noted
that most immirants deal extensively with C2C when they immirate) so
they expect to 3nd information throuh that department>s various
resources"
0articipants expressed suspicion that professional societies and associations
1ust want to chare hih fees to ive people their GequivalenceH and these
orani!ations remain an important frustration for participants" Despite the
enerally neative sentiment towards them) there did seem to be occasional
ac.nowledments that the process for ettin credential reconition from
these orani!ations does seem to be better now than #* or #4 years ao"
%inally) very few participants were aware of a overnment5related micro5
loans proram"
W*at Partici7ants ,ee& Cou&# 4e $one
/ased on their experience and that of friends and family) participants
proposed a rane of ways that the forein credential reconition process
could be improved" ,here was a eneral consensus that the immiration
application process needs to include an awareness and education
component speci3cally dedicated to forein credential reconition and
wor.in in Canada" Dn emphasis was placed on ma.in sure all aspects of
wor.in in Canada in their 3eld should be covered" Speci3c suestions
included8
..v
ES DC: F O C U S GR O U P RE P O R T - F O R E I G N CR E D E NT I A L RE C O G N I T I O N
o Shortened credential assessment timeX
o Reduced or eliminated fees for equivalenceX
o D dynamic website on For.in in Canada that could have
hyperlin.s for every professional" ,hese speci3c lin.s would lead to
information on what process (if any) is involved in bein leally
allowed to wor. in a iven 3eld in Canada" %or instance) if the
immirant is a doctor in their home country and they want to wor.
as a doctor in Canada) the website should allow them to pinpoint
information speci3c to wor.in as a doctor in Canada"
o Seminars dedicated to credential reconition could be orani!ed in
home countries"
o 'ore information on the roles professional societies play in forein
credential reconition"
o ,here were some suestions in the 0un1abi roups of havin some
testimonial videos tellin stories about pursuin one>s career after
havin immirated to Canada"
0articipants reiterated that the more details the better and the sooner they
3nd out about these details in their immiration process) the better"
%inally) participants suested that an important issue lies with employers 9
they believe the Government should be providin them with more tools and
resources to help them better assess and understand immirant
quali3cations and certi3cations" 0articipants also felt that the overnment
could also provide employers some fundin to hire immirants so that they
can showcase their s.ills and demonstrate their ability to ful3l the
requirements of their 1ob" 2t was noted that this would reduce employer ris.
and produce opportunities for new Canadians to et the Canadian
experience that is so important amon employers"
..vi
!PP.N$1/ ! = Recruitment screeners
Fe(ruar# ))* +,)-
En.ironis Resear! Group Limited
Fous Groups on Forei%n Credentia" Reo%nition
Emp"o#ment and Soia" De.e"opment Canada
PN/01)
Reruitment for Group Disussion
Respondent Name8
___________________________________________________________
Aome `8 __________________________________________________________
/usiness `8
_______________________________________________________________
Group `8 __________________________________________________________
Recruiter8 ________________________________________________________________
GROUP ) GROUP + GROUP 2 GROUP -
+ancouver (EN) +ancouver (EN) Surrey (0aN^D/2) Surrey (0aN^D/2)
'onday) %eb" $&
486* pm
'onday) %eb" $&
:86* pm
,uesday) %eb" $4
486* pm
,uesday) %eb" $4
:86* pm
2n Canada 4 yrs or
lessb
2n Canada (5#4 yrsb 2n Canada 4 yrs or
less
2n Canada (5#4 yrs
([#* Chinese ([#* Chinese
GROUP 3 GROUP 0 GROUP / GROUP 1
'ontreal (%R) 'ontreal (%R) ,oronto (EN) ,oronto (EN)
,hursday) %eb" $:
486* pm
,hursday) %eb" $:
:86* pm
,uesday) 'ar" &
486* pm
,uesday) 'ar" &
:86* pm
2n Canada 4 yrs or less 2n Canada (5#4 yrs 2n Canada 4 yrs or
less
2n Canada (5#4 yrs
GROUP 4 GROUP ), GROUP )) GROUP )+
North -or.['ar.ham North -or.['ar.ham /rampton (0aN^D/2) /rampton (0aN^D/2)
Environics Research Group (
('DNDDR2N) ('DNDDR2N)
Fednesday) 'ar" 4
486* pm
Fednesday) 'ar" 4
:86* pm
,hursday) 'ar" (
486*pm
,hursday) 'ar" (
:86* pm
2n Canada 4 yrs or less 2n Canada (5#4 yrs 2n Canada 4 yrs or
less
2n Canada (5#4 yrs
), reruits per session5 A"" (orn outside Canada and mo.ed to
Canada as adu"ts )1 or o.er5
At "east 06), partiipants in 7anou.er Groups ) and + are to (e
ori%ina""# from C!ina6Tai8an or 9on% :on%5

Partiipants in Nort! ;or< =andarin %roups to (e from ;or< Re%ion
>ie: =ar<!am* Ri!mond 9i""?5
=andarin spea<ers to (e from C!ina or Tai8an5 Pun@a(i spea<ers to
(e from India or Pa<istan
Aello[/on1our) my name is _________ from Environics ResearchX we are
callin today to invite participants to attend a focus roup discussion 8e
are urrent"# ondutin% on (e!a"f of t!e Go.ernment of Canada"
-our participation in the research is completely voluntary and your decision
to participate or not will not aBect any dealins you may have with the
overnment"
Dll information collected) used and[or disclosed will be used for research
purposes only and administered as per the requirements of the 0rivacy Dct"
,he session will last a maximum of $ hours and you will receive a cash ift
as a than. you for attendin the session" 'ay we have your permission to
as. you or someone else in your household some further questions to see if
you[they 3t in our study\
-esccccccccccccc""# 9 CONTINUE
Nocccccccccccccc$ 9 T9AN: AND TER=INATE
ARE YOU OR IS ANY MEMBER OF YOUR HOUSEHOLD OR YOUR IMMEDIATE FAMILY
EMPLOYED IN:

No ;es
D mar.et research) communications or public relations 3rm)
or an advertisin aency ( ) ( )
'edia (Radio) ,elevision) Newspapers) 'aa!ines) etc") ( ) ( )
Environics Research Group -
D federal overnment department or aency ( ) ( )
D political party ( ) ( )
IF ;ES TO AN; OF T9E AAO7E B T9AN: AND
TER=INATE
2ND2CD,E8 'DCE # 4*[4* split
%E'DCE $
WERE YOU BORN IN CANADA, OR IN ANOTHER COUNTRY?
Canada ,ADNY DND ,ER'2ND,E
Dnother country C=N,2NaE
Don>t .now[Refused ,ADNY DND ,ER'2ND,E
HOW OLD WERE YOU WHEN YOU MOVED TO CANADA?
_______-ears old ,ER'2ND,E 2% '=+ED ,= CDNDDD aNDER #7
IN WHAT YEAR DID YOU COME TO CANADA? _________. WRITE IN
D= N=, REDD
/etween $**@ and $*#& GROUPS )* 2* 3* /* 4 AND ))
/etween #@@@ and $**7 GROUPS +* -* 0* 1* ), AND )+
#@@7 or earlier T9AN: AND TER=INATE
Don>t .now[Refused T9AN: AND TER=INATE
WE HAVE BEEN ASKED TO SPEAK TO PARTICIPANTS FROM ALL DIFFERENT AGES. SO
THAT WE MAY DO THIS ACCURATELY, MAY I HAVE YOUR EXACT AGE PLEASE?
_________. WRITE IN
ander $4""""""""""""""""""""""""""""""# TER=INATE
$456& years of ae"""""""""""""""$
Environics Research Group 3
645&& years of ae"""""""""""""""6 GET =IC
&454& years of ae"""""""""""""""&
445(& years of ae"""""""""""""""4
(4 years or more"""""""""""""""""( TER=INATE
BECAUSE WE WOULD LIKE TO TALK TO PEOPLE WHO HAVE COME TO CANADA IN
DIFFERENT WAYS, I WOULD LIKE YOU TO TELL ME WHICH ONE OF THE FOLLOWING
BEST DESCRIBES YOUR CURRENT LEGAL STATUS IN CANADA. AGAIN, PLEASE BE
ASSURED THAT WE ARE ASKING FOR THIS INFORMATION FOR RESEARCH PURPOSES
ONLY. ARE YOU…?
REDD C2S, 9 2% RES0=NDEN, SD-S CDNDED 2''2GRDN,) CCDSS2%- DS
0ER'DNEN, RES2DEN,
*# 9 D Canadian citi!en
*$ 9 D permanent resident of Canada (N/8 includes
Glanded immirantH) *6 9 D temporary forein wor.er
TER=INATE
*& 9 D refuee TER=INATE
*4 9 or) are you in Canada on a student visa\
TER=INATE
@@ 5 RE%aSE[DY[ND
TER=INATE
WHAT IS YOUR COUNTRY OF ORIGIN, THAT IS, IN WHAT COUNTRY WERE YOU A
PERMANENT RESIDENT BEFORE COMING TO CANADA? DO NOT READ LISTD
RECRUIT =IC OF DIFFERENT COUNTRIES
China"""""""""""""""""""""""""""""""""""# 06), in GROUPS ) E +D ALL IN
GROUPS 4 E ),
,aiwan"""""""""""""""""""""""""""""""""$ 06), in GROUPS ) E +D ALL IN
GROUPS 4 E ),
Aon Yon"""""""""""""""""""""""""""6 06), in GROUPS ) E +D ALL IN
GROUPS 4 E ),
2ndia"""""""""""""""""""""""""""""""""""""& GROUPS 2* -* )) OR )+
0a.istan"""""""""""""""""""""""""""""""4 GROUPS 2* -* )) OR )+
Sri Can.a"""""""""""""""""""""""""""""(
2ran"""""""""""""""""""""""""""""""""""""":
Environics Research Group %
0hilippines"""""""""""""""""""""""""""7
Yorea"""""""""""""""""""""""""""""""""""@
anited Yindom"""""""""""""""""#*
anited States"""""""""""""""""""""##
%rance""""""""""""""""""""""""""""""""#$
Aaiti"""""""""""""""""""""""""""""""""""#6
=ther (S0EC2%-) _____________________
FOR GROUPS /* 1* 4* ),* )) and )+ IN T9E GREATER TORONTO
AREA* AS::
WHAT PART OF THE GREATER TORONTO AREA DO YOU LIVE IN?
Scarborouh GROUPS / or 1
Etobico.e GROUPS / or 1
former City of ,oronto GROUPS / or 1
East -or. GROUPS / or 1
former City of -or. GROUPS / or 1
North -or. GROUPS / or 1
'ar.ham GROUPS 4 OR ),
Richmond Aill GROUPS 4 OR ),
/rampton['ississaua GROUPS )) OR )+
=,AER TER=INATE
FOR GROUPS )* +* 2 AND - IN T9E LOFER =AINLAND OF AC* AS::
WHAT PART OF THE LOWER MAINLAND DO YOU LIVE IN?
City of +ancouver GROUPS ) or +
/urnaby[New Festminster GROUPS ) or +
Richmond[Delta GROUPS ) or +
North or Fest +ancouverGROUPS ) or +
Coquitlam[0oCo GROUPS ) or +
Surrey GROUPS 2 OR -
=,AER TER=INATE
WHAT IS THE HIGHEST LEVEL OF EDUCATION YOU RECEIVED BEFORE COMING TO
CANADA ?
Environics Research Group <
D= N=, REDD C2S,
Some hih school or less""""""""""""""""""""""#
Completed hih school"""""""""""""""""""""""""$
Some collee[university (no deree)""""6
Completed collee[university"""""""""""""""&
0ost5raduate studies"""""""""""""""""""""""""""4
BEFORE COMING TO CANADA , WHAT TYPE OF WORK DID YOU DO AND WHAT TYPE
OF COMPANY DID YOU WORK FOR, IF ANY?
-(7e o+ "or5:=================================================
-(7e o+ com7an(:========================================
$i# not "or5 7rior to coming to Cana#a > ?
Was in sc*oo& be+ore coming to Cana#a > ?
C*ec5 i+ 7ro+ession on &ist o+ regu&ate# 7ro+essions;tra#es > ?
Re%u"ated professions
Drchitects
Enineers
%inancial Duditors and Dccountants
'edical Caboratory ,echnoloists
=ccupational ,herapists
0harmacists
0hysiotherapists
Reistered Nurses
Dentists
Enineerin ,echnicians
Cicensed 0ractical Nurses
'edical Radiation ,echnoloists
0hysicians
,eachers
Environics Research Group +
C0RR.N-6 !R. O0@A BR.!$ 61S-C
For.in full5time (64 hrs" d) ( ) AS: G)-
For.in part5time (under 64 hrs") ( ) AS: G)-
anemployed) but loo.in for wor. ( )
D full5time student ( ) # max" [roup
Retired ( ) TER=INATE
Not in the wor.force (inc" homema.er) ( ) # max" [roup
AS: G5)- IF FOR:ING FULL OR PART-TI=E
WHAT IS YOUR CURRENT OCCUPATION?
___________________________________________________________________
,ype of ^ob ,ype of Company
AS: ALL
WHICH OF THE FOLLOWING CATEGORIES BEST CORRESPONDS TO THE TOTAL
ANNUAL INCOME, BEFORE TAXES, OF ALL MEMBERS OF YOUR HOUSEHOLD, FOR
2!"? READ
*# 5 ander ?6*)***
*$ 5 ?6*)*** to ?(*)***
*6 5 ?(*)*** to ?:4)***
*& 5 ?:4)*** to ?#**)***
GET =IC
*4 5 ?#**)*** to ?#4*)***
*( 5 ?#4*)*** and over
7OLUNTEERED
@@ 5 RE%aSE[DY[ND
AS: ALL IN =AR:9A=6RIC9=OND 9ILL F9O FERE AORN IN
C9INA* 9ONG :ONG OR TAIFAN
DO YOU SPEAK AND UNDERSTAND MANDARIN CHINESE?
*# 9 -es
*$ 9 No
Environics Research Group *
AND WOULD YOU BE COMFORTABLE PARTICIPATING IN A GROUP DISCUSSION
CONDUCTED COMPLETELY IN MANDARIN OR WOULD YOU PREFER TO PARTICIPATE IN
ENGLISH?
*# 9 -es) comfortable in 'andarin GROUPS 4 or ),
*$ 9 No) prefer Enlish T9AN: AND TER=INATE
7OLUNTEERED
*6 9 Equally comfortable in Enlish or 'andarin GROUPS 4 or ),
AS: ALL IN SURRE; OR ARA=PTON6=ISSISSAUGA AORN IN INDIA
OR PA:ISTAN
DO YOU SPEAK AND UNDERSTAND PUN#ABI?
*# 9 -es
*$ 9 No
AND WOULD YOU BE COMFORTABLE PARTICIPATING IN A GROUP DISCUSSION
CONDUCTED COMPLETELY IN PUN#ABI OR WOULD YOU PREFER TO PARTICIPATE IN
ENGLISH?
*# 9 -es) comfortable in 0un1abi GROUPS 2 or - or )) or )+
*$ 9 No) prefer Enlish GROUPS T9AN: AND
TER=INATE
7OLUNTEERED
*6 9 Equally comfortable in Enlish or 0un1abiGROUPS 2 or - or ))
or )+
NOTE TO RECRUITER: IF RESPONDENT IS 9A7ING
CONSIDERAALE DIFFICULT; UNDERSTANDING
GUESTIONS6ANSFERING IN ENGLIS9* T9AN: AND TER=INATE B
UNLESS T9E; ARE AEING RECRUITED FOR T9E =ANDARIN OR
PUNHAAI LANGUAGE SESSIONS
PARTICIPANTS IN GROUP DISCUSSIONS ARE ASKED TO VOICE THEIR OPINIONS AND
THOUGHTS, HOW COMFORTABLE ARE YOU IN VOICING YOUR OPINIONS IN FRONT OF
OTHERS? ARE YOU... $READ LIST%
+ery comfortable"""""# =IN 3 PER GROUP
Environics Research Group ,
%airly comfortable" " "$
Not very comfortable 6 TER=INATE
+ery uncomfortable" & TER=INATE
HAVE YOU EVER ATTENDED A FOCUS GROUP OR A ONE&TO&ONE DISCUSSION FOR
WHICH YOU HAVE RECEIVED A SUM OF MONEY, HERE OR ELSEWHERE?
-es # =ACI=U= 3 PER GROUP
No $ 555; >S:IP TO G5+2?
IF ;ES AS::
WHEN DID YOU LAST ATTEND ONE OF THESE DISCUSSIONS?
____________________________________________________
>TER=INATE IF IN T9E PAST 0 =ONT9S?
HOW MANY FOCUS GROUPS OR ONE&TO&ONE DISCUSSIONS HAVE YOU ATTENDED IN
THE PAST ' YEARS?
_____________
(S0EC2%-)
IF =ORE T9AN 3* TER=INATE5
SOMETIMES PARTICIPANTS ARE ALSO ASKED TO WRITE OUT THEIR ANSWERS ON A
(UESTIONNAIRE. IS THERE ANY REASON WHY YOU COULD NOT PARTICIPATE? IF
YOU NEED GLASSES TO READ, PLEASE REMEMBER TO BRING THEM.
-es"""""""""""""""""""# 5 TER=INATE
No""""""""""""""""""""$
N=,E8 ,ER'2ND,E 2% RES0=NDEN, =%%ERS DN- REDS=N SaCA DS
S2GA, =R AEDR2NG 0R=/CE') D FR2,,EN =R +ER/DC CDNGaDGE
0R=/CE') D C=NCERN F2,A N=, /E2NG D/CE ,= C=''aN2CD,E
E%%EC,2+EC-"

Environics Research Group 9
INTER7IEFER TELL RESPONDENT
PLEASE ARING ALONG SO=E FOR= OF IDENTIFICATION AS ;OU
=A; AE AS:ED TO S9OF IT5
I=PORTANT:
,he session is $ hours in lenth) but we are as.in that all participants
arrive #4 minutes prior to the start time of the session"
Dre you able to be at the research facility #4 minutes prior to the session
time\
-es"""""""#5CONTINUE
No"""""$5TER=INATE
2 would li.e to invite you to a roup discussion on8
,he session will last $ hours in total and you will receive
eENGC2SA[%RENCA8 I),, [ 'DNDDR2N[0aN^D/28 I)+3) to than. you for
your participation"
Cocations8
M)*+,-, F./01,0- 22
34
(5:30pm and 7:30pm) 5 Vancouver (ENGLISH)
Vancouver Focus
1156 Horn! S"# $a%n F&oor
'e&: (60() 6)*+(*,*
T1.6+,-, F./01,0- 2'
34
(5:30pm and 7:30pm) 5 Surre! (-.N/01I)
Ho&%da! Inn E2press Ho"e& and Su%"es
15)0) 10("3 0ve4# Surre!
'e&: (60() ,30+)510
T4106+,-, F./01,0- 27
34
(5:30pm and 7:30pm) 5 $on"rea& (F5EN6H)
7p%n%on Searc3
10)0 68"e du 1eaver Ha&&# ("3 F&oor
'e&: 51(4*))401,,
T1.6+,-, M,084 2
34
(5:30pm and 7:30pm) 9 'oron"o (ENGLISH)
Environics Research Group (
5esearc3 House
1)67 :on;e S"4# *
nd
F&oor
'e&: (16+())+*333
W.+*.6+,-, M,084 '
34
(5:30pm and 7:30pm) 5 $ar<3am=5%c3mond H%&&
($0N>05IN)
Head ?uar"ers
5075 :on;e S"ree"# Su%"e 600 = 601
'e&: (164,*,4(66,
T4106+,-, M,084 934 (6:00pm and ):00pm) 5 1ramp"on (-.N/01I)
6on"rac" 'es"%n; Inc4
11, @es" >r%ve# 1ramp"on
'e&: ,05 (56 07)3
INTER7IEFERS8 ,ell respondent that it is a small roup and anyone who
does not show or cancels at the last minute will
compromise the pro1ect" 'a.e sure they .now we feel
their opinions are valuable and we are serious about
3ndin out what they have to oBer"
NOTE: 0CEDSE ,ECC DCC RES0=NDEN,S ,AD, ,AE- F2CC
RECE2+E D C=N%2R'D,2=N CDCC ,AE DD- 0R2=R
,= ,AE SESS2=N" 2% %=R S='E REDS=N ,AE-
AD+E N=, AEDRD %R=' aS ,AE- SA=aCD
C=N,DC, aS D, __________" 2% ,AE2R ND'E 2S N=,
=N ,AE D,,ENDDNCE %=R' ,AE- F2CC N=, /E
DD'2,,ED ,= ,AE GR=a0"
Environics Research Group ((
), f&.rier +,)-
En.ironis Resear! Group Limited
Groupes de disussion sur "es reonnaissanes des titres de omp&tenes
&tran%ers
Emp"oi et D&.e"oppement soia" Canada
PN/01)
Rerutement pour "es %roupes de disussion
Nom du rIpondant____________________________________________________________
N
o
de tIlIphone rIsidentiel8 _____________________________________________________
N
o
de tIlIphone d>aBaires 8 ______________________________________________________
Groupe n
o
8 _________________________________________________________________
Recruteur8 _________________________________________________________________
GROUPE 3 GROUPE 0
'ontrIal (%R) 'ontrIal (%R)
^eudi) $: fIvrier
#:h6*
^eudi) $: fIvrier
#@h6*
Du Canada 4 ans ou moins Du Canada (5#4 ans
), rerut&s par session5 Tous n&s J "KeLt&rieur du Canada et d&m&na%&s au
Canada J "KM%e adu"te )1 ans ou p"us5
/on1our) mon nom est _________ de Environics Research" Nous tIlIphonons au1ourd>hui
pour inviter des participants J assister J un roupe de discussion que nous menons
atue""ement de "a part du Gou.ernement du Canada" +otre participation J cette
recherche est entiMrement volontaire et votre dIcision d>y participer ou non n>aBectera
(
en rien les interactions que vous pourrie! avoir avec le ouvernement"
,oute information recueillie) utilisIe et[ou dIvoilIe sera utilisIe qu>J des 3ns de
recherche seulement et sera traitIe conformIment aux exiences de la Coi sur la
protection des renseinements personnels" Ca session durera un maximum de $ heures
et vous recevre! une somme en arent comptant en uise de remerciement pour
assister J la session" Est5ce que vous nous permette! de vous poser quelques questions
additionnelles) J vous ou J quelquQun dQautre dans votre foyer) a3n de voir si vous
quali3e! pour notre Itude\
=uicccccccccc""# 9 CONTINUER
Noncccccccc""""""""$ 9 RE=ERCIER ET TER=INER
.S--C. D0. 2O0S% 0N. P.RSONN. $. 2O-R. ,O.R O0 $. 2O-R. ,!)166. 1))E$1!-. -R!2!166.F PO0R:

Non Oui
ane 3rme dQItude de marchI) de communications ou de
relations publiques ou une aence de publicitI ( ) ( )
an mIdia (radio) tIlIvision) 1ournaux) revues) etc") ( ) ( )
an ministMre ou un oranisme du ouvernement fIdIral ( ) ( )
an parti politique ( ) ( )
SI OUI N LOUN CI-DESSUS B RE=ERCIER ET TER=INER
2ND2<aER8 Aomme # RIpartition de 4*[4*
%emme $
:TES&VOUS N; AU CANADA OU DANS UN AUTRE PAYS?
C!N!$! R.).RC1.R .- -.R)1N.R
0N !0-R. P!S CON-1N0.R
N. S!1- P!S;R.,0S R.).RC1.R .- -.R)1N.R
D0.6 GG. !21.F-2O0S 6ORSD0. 2O0S !2.F $E)EN!GE !0 C!N!$!A
_______ANS TERMINER SI A D;M;NAG; AU CANADA < MOINS DE != ANS $>GE%
EN (UELLE ANN;E :TES&VOUS ARRIV; AU CANADA? _________. INSCRIRE
NE PAS LIRE
-
Entre $**@ et $*#& GROUPE 3
Entre #@@@ et $**7 GROUPE 0
#@@7 ou avant RE=ERCIER ET TER=INER
Ne sait pas[Refus RE=ERCIER ET TER=INER
ON NOUS A DEMAND; DE PARLER AVEC DES PARTICIPANTS DE DIFF;RENTES CAT;GORIES
D?>GES. POUR POUVOIR LE FAIRE DE FA@ON EFFICACE, #E VOUS DEMANDERAIS DE BIEN VOULOIR
ME DONNER VOTRE >GE EXACTE S.V.P.? __________. INSCRIRE
'oins de $4 ans"""""""""""""""""""# TER=INER
$456& ans"""""""""""""""""""""""""""""$
645&& ans"""""""""""""""""""""""""""""6 OATENIR UN =ICTE
&454& ans"""""""""""""""""""""""""""""&
445(& ans"""""""""""""""""""""""""""""4
(4 ans ou plus """""""""""""""""""""( TER=INER
PARCE (UE NOUS AIMERIONS PARLER < DES GENS (UI SONT VENUS AU CANADA DE
DIFF;RENTES FA@ONS, #E VOUDRAIS (UE VOUS ME DISIEA LE(UEL DES SUIVANTS D;CRIT LE
MIEUX VOTRE STATUT #URIDI(UE ACTUEL AU CANADA. ENCORE UNE FOIS, SBIL VOUS PLACT
SOYEA ASSUR;S (UE NOUS DEMANDONS CES INFORMATIONS < DES FINS DE RECHERCHE
UNI(UEMENT. :TES&VOUS ...? LIRE LA LISTE & SI LA PERSONNE DIT IMMIGRANT
RE@U CLASSER COMME R;SIDENT PERMANENT.
*# 9 an citoyen canadien
*$ 9 an rIsident permanent du Canada (N/8 comprend un Gimmirant reKuH)
*6 9 an travailleur Itraner temporaire TER=INER
*& 9 an rIfuiI TER=INER
*4 9 ou) Otes5vous au Canada sur un visa Itudiant\ TER=INER
@@ 9 RE%aS[NS0[0R TER=INER
(UEL EST VOTRE PAYS DBORIGINE, CBEST&<&DIRE DANS (UEL PAYS ;TIEA&VOUS UN$E%
R;SIDENT$E% PERMANENT$E% AVANT DE VENIR AU CANADA? NE PAS LIRE LA LISTED
RECRUTER UN MIXTE DE DIFF;RENTS PAYS
3
Chine"""""""""""""""""""""""""""""""""""#
,aiwan"""""""""""""""""""""""""""""""""$
Aon Yon"""""""""""""""""""""""""""6
2nde """""""""""""""""""""""""""""""""""""&
0a.istan"""""""""""""""""""""""""""""""4
Sri Can.a"""""""""""""""""""""""""""""(
2ran"""""""""""""""""""""""""""""""""""""":
0hilippines"""""""""""""""""""""""""""7
CorIe"""""""""""""""""""""""""""""""""""@
Royaume5ani"""""""""""""""""""""#*
]tats5anis""""""""""""""""""""""""""##
%rance""""""""""""""""""""""""""""""""#$
Aafti """"""""""""""""""""""""""""""""""#6
Dutre (0R]C2SER) _____________________
(pas de <"@)
(UEL EST LE PLUS HAUT NIVEAU DE SCOLARIT; (UE VOUS AVEA RE@UE AVANT DE VENIR AU
CANADA ?
NE PAS LIRE LA LISTE
Secondaire non terminI seulement""""""""""""""""""" """""""""" #
Secondaire terminI"""""""""""""""""""""""""""""""""""""""""""""""""""""" $
CEGE0[aniversitI non terminI (pas de diplPme)""""""""6
CEGE0[aniversitI terminIcc"""""""""""""""""""""""""""""""""""" &
]tudes universitaires supIrieures """"""""""""""""""""""""""""""" 4
AVANT DE VENIR AU CANADA , (UEL TYPE DE TRAVAIL FAISIEA&VOUS ET POUR (UEL TYPE
DBENTREPRISE AVEA&VOUS TRAVAILL;, LE CAS ;CH;ANT?
,ype de travail8 _________________________________________________
,ype dQentreprise8 _______________________________________________
NQa pas travaillI avant de venir au Canada e g
]tait J lQIcole avant de venir au Canada e g
+Iri3e! si la profession sur la liste des professions rIlementIes[mItiers e g
%
Professions r&%"ement&es
Drchitectes
2nInieurs
+Iri3cateurs et comptables
,echnoloistes de laboratoire
mIdical
ErothIrapeutes
0harmaciens
0hysiothIrapeutes
2n3rmiers[in3rmiMres autorisIs
Dentistes
,echniciens en Inie
2n3rmiers[in3rmiMres auxiliaires
autorisIs
,echnoloues en radiation mIdicale
'Idecins
Enseinants
ACTUELLEMENT EST&CE (UE VOUS…? $LIRE LA LISTE%
,ravaille! J temps plein (64 hrs" d) ( ) POSER LA G)2
,ravaille! J temps partiel (moins de 64 hrs") ( ) POSER LA G)2
Sans emploi) mais J la recherche dQemploi ( )
]tudiant J temps plein ( ) # max" [roupe
RetraitI ( ) TER=INER
0as sur le marchI du travail (incl" personne au foyer) ( ) # max"
[roupe
POSER LA G5)2 SI TRA7AILLE N TE=PS PLEIN OU PARTIEL
(UELLE EST VOTRE OCCUPATION ACTUELLE?
__________________________________ _________________________________
,ype dQemploi ,ype dQentreprise
DE=ANDER N TOUS
POURRIEA&VOUS ME DIRE LA(UELLE DES CAT;GORIES SUIVANTES CORRESPONDS AU REVENU
ANNUEL TOTAL , AVANT IMPET, DE TOUS LES MEMBRES DE VOTRE FOYER, POUR 2!"? LIRE
<
*# 5 'oins de 6* *** ?
*$ 5 6* *** ? J (* *** ?
*6 5 (* *** ? J :4 *** ? OATENIR UN =ICTE
*& 5 :4 *** J #** *** ?
*4 5 #** *** ? J #4* *** ?
*( 5 #4* *** ? et plus
OFFERT SPONTANP=ENT
@@ 5 RE%aS[NS0[0R
$PAS DE (!'%
$PAS DE (!9%
$PAS DE (!7%
$PAS DE (!=%
ON DEMANDE AUX PERSONNES (UI PARTICIPENT < DES GROUPES DE DISCUSSION D?;METTRE
LEURS OPINIONS ET COMMENTAIRES. DANS (UELLE MESURE VOUS SENTEA&VOUS < L?AISE
D?;METTRE VOS OPINIONS DEVANT D?AUTRES PERSONNES? VOUS SENTEA&VOUS….$LIRE LA
LISTE%
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' DERNIGRES ANN;ES?
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7EUILLEQ APPORTER A7EC 7OUS UNE PIRCE DKIDENTITP A7EC P9OTO GUI
POURRAIT 7OUS STRE DE=ANDP SUR PLACE5
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avant le dIbut de la session"
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^Qaimerais vous inviter J un roupe de discussion qui aura lieu8
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remerciement pour votre participation"
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INTER7IEFERS8 +euille! dire au rIpondant que les roupes sont petits et que toute
personne qui ne se prIsente pas ou qui annule J la derniMre minute
compromettront le pro1et" Dssure!5vous quQils savent que leurs
opinions sont importantes pour nous et que nous sommes sIrieux
de savoir ce quQils ont J oBrir"
NOTE: +Ea2CCEi D2RE Daj R]0=NDDN,S <aQ2CS RECE+R=N, aNE
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,
!PP.N$1/ 4 = $iscussion gui#es
,ebruar( 24% 2014
.n'ironics Researc* Grou7 6imite#
,ocus Grou7s on ,oreign Cre#entia&s = $iscussion agen#a
.conomic an# Socia& $e'e&o7ment Cana#a
PN7HI1
1J 1ntro#uction to Proce#ures B10 minutesC
&elcome to the 7ocus 1roup. &e :ant to hear your opinions. 2eel 7ree to a1ree or
disa1ree. Even i7 you are >ust one person amon1 ten that ta0es a certain point o7 vie:,
you could represent a lot o7 people :ho 7eel the same :ay as you do.
?ou don3t have to direct all your comments to me@ you can e.chan1e ideas and
ar1uments :ith each other too. !here are some o5servers :atchin1 the session on the
other side o7 the t:o :ay mirror and they are part o7 the research team.
&e are also video6tapin1 this session to help me :rite my report. !he video :ill only 5e
used internally to analyse the research and :ill not 5e released to anyone else. / may
ta0e some notes durin1 the 1roup to remind mysel7 o7 thin1s also. ;nythin1 you say
here :ill remain con7idential and anonymous and any comments you ma0e :ill not 5e
lin0ed to you 5y name in any reportin1 :e do on this pro>ect.
/ should also mention that / :or0 7or a pu5lic opinion research company. / do not :or0
7or the Government o7 Canada :hich is the client that commissioned the research.
!he host8hostess :ill pay you your incentives at the end o7 the session.
Aet3s 1o around the ta5le so you can each introduce yourselves to the 1roup. Can you
tell us your name and a little 5it a5out yoursel7, such as :ho lives :ith you in your
house, :hat 0ind o7 :or0 you do i7 you :or0 outside the home etc...
2J 4ac5groun# on immigration eK7erience B1L minutesC
Be7ore :e 1et into the main topic o7 our 7ocus 1roup toni1ht, / :ant to have a 5rie7
discussion a5out the state o7 the economy in Canada. Could you each :rite do:n :hat
:ord come to mind 7or you :hen you thin0 o7 ho: the economy is doin1 these days.
Could you each tell us :hat :ord you came up :ith any :hyB
;s you may have 1uessed 7rom the 9uestions :e as0ed you to invite you to this session
:e :ant to e.plore issues around people3s e.periences as ne:comers or immi1rants to
Canada. Because all o7 you immi1rated to Canada 7rom other countries, /3d li0e to 1o
#
around the ta5le a1ain and have you each tell us your story C ho: lon1 a1o did you
move to Canada and :here did you move here 7rom and :hat did you do in your home
country and :hat do you do no:B
PRO4.D Did you have any pro7essional certi7ication or credentials 5e7ore you
immi1rated to CanadaB &hat :as itB &ere you plannin1 on :or0in1 in the same 7ield in
CanadaB
1, !N P!R-1C1P!N-S !R. C0RR.N-6 S-0$.N-S% !SMD &hat are you studyin1
ri1ht no: and :hyB &ere you also studyin1 this 5e7ore comin1 to Canada or did you
chan1e your 7ield o7 studyB 1, .S: &hyB
3J C*a&&enges in getting into t*e "or5+orce in Cana#a B30 minutesC
/ particularly :ant to 7ocus on your e.perience :ith :or0in1 in Canada. Could you each
>ot do:n on paper C a couple o7 :ords that descri5e the 5i11est challen1es 7or you in
7indin1 :or0 in your 7ield :hen you came to Canada. (#BD /7 you have not :or0ed in
Canada at all you can ans:er in terms o7 your impressions 7rom tal0in1 to 7riends or
7amily etc...)
,61P C:!R- 61S- C:!66.NG.S = PRO4.
&hat ma0es you say thatB &hy do you 7eel this is a 5i1 challen1eB
POSS146. PRO4.S: Aac0 o7 Canadian e.perienceB Di77iculty 1ettin1 credentials
reco1niEedB
'o: many o7 you :ould say that you no: have a >o5 in the pro7ession you :ere trained
7or 5e7ore you came to CanadaB 'o: many do notB
!SM -:OS. W:O WORM 1N -:.1R PRO,.SS1ON: 'o: easy :as it 7or you to
transition 7rom your pro7ession in your home country to CanadaB
&hat did you have to 1o throu1hB &hat :ere the 5i11est challen1esB
!SM -:OS. W:O $O NO- WORM 1N -:.1R PRO,.SS1ON: Did you choose to
s:itch pro7essions a7ter comin1 to Canada or did you have to s:itch 7or one reason or
anotherB &hyB
Do you 7eel li0e you no: understand ho: to prepare yoursel7 to 7ind :or0 in your 7ieldB
Did you 0no: :hen you applied to immi1rate to Canada :hat :ould 5e involved in
1ettin1 a >o5 in your 7ield in CanadaB 'o: did you 7ind out a5out thatB
1+ $1$ NO- MNOW: &ould you still have moved i7 you 0ne: :hat :ould 5e involvedB
$
/ :ant to e.plore the speci7ic issue o7 people :ith pro7essional licenses or credentials or
certi7ications 7rom their home countries 5ein1 a5le to practice in Canada. 'o: important
an issue :as this 7or each o7 you or 7or your 7amily or close 7riendsB
Did you research the :hole topic o7 :hat3s involved in :or0in1 in your 7ield in Canada C
esp. i7 it involves 1ettin1 a license or credential to practice hereB 1, .SD 'o: did you
do thatB &here did you loo0 7or in7ormationB
PRO4. 1, NO- ).N-1ON.$D Government o7 Canada :e5siteB !he em5assy or
consulateB 2riends and 7amilyB )ro7essional associationsB ;ny:here elseB
'o: easy or di77icult :as it to 7ind in7ormation on thisB &hy do you say thatB
&as the in7ormation you 7ound use7ul8help7ulB 'o: do you thin0 the in7ormation could
5e improvedB
Do you thin0 it3s 5etter 7or prospective immi1rants to receive this in7ormation, or an
assessment o7 their credentials 5e7ore or a7ter they come to CanadaB &hy or :hy notB
4J Pre+erre# termino&og( on ,CR B1L minutesC
&e sometimes tal0 a5out people3s FcredentialsG and other times :e tal0 a5out their
F9uali7icationsG C do these :ords have the same meanin1B &hich :ord 5est descri5es
:hat this is all a5out C FcredentialsG or F9uali7icationsGB (or somethin1 else C i.e. license
or certi7ication)
&e also sometimes tal0 a5out people3s FinternationalG credentials or 9uali7ications and
other times F7orei1nG credentials. &hat :ord 5est descri5es this C F/nternationalG or
F7orei1nGB
&hat :ords and terms do you use to descri5e the process o7 5ein1 a5le to :or0 in your
7ield in CanadaB /7 you remem5er, :hat :ords did you use in your search prior to
immi1ratin1B (e.1., in an online search en1ine)
/7 the Government o7 Canada :as 1oin1 to put to1ether a document or :e5site all a5out
this issue C :hat :ould you call it C in other :ords :hat name :ould you 1ive itB Can
you each :rite somethin1 do:nB
)E")AE &/AA RE;D &';! !'E? &R"!E
LJ Res7onsib&e +or ,oreign Cre#entia& Recognition BL minutesC
&ho do you thin0 is responsi5le 7or 7orei1n credential reco1nitionB
6
Do you thin0 the 7ederal 1overnment has the main responsi5ilityB !he provincial
1overnmentB $unicipal 1overnmentsB Settlement or1aniEationsB /mmi1rants
themselvesB )ro7essional 5odiesB
Do you thin0 any level o7 1overnment is doin1 an ade9uate >o5B &hy or :hy notB
&hich level o7 1overnment do you thin0 is doin1 the most to help immi1rants :ith
credential reco1nitionB &hat ma0es you say thatB
/n your pro7ession, do you thin0 pro7essional 5odies are helpin1 or 5arrin1 ne:
Canadians 7rom enterin1 the 7ieldB
HJ !"areness o+ Go'ernment 1nitiati'es B10 minutesC
'as anyone heard o7 any speci7ic Government o7 Canada pro1ram that helps address
the issue o7 credential reco1nitionB
1, .SD &hat have you heard a5outB
'ave you heard o7 any initiatives 5ein1 planned 7rom the Government o7 Canada to help
ne:comers deal :ith this issueB
1, .SD &hat :ould those 5eB
'as anyone heard o7 any speci7ic provincial 1overnment pro1rams that helps address
the issue o7 credential reco1nitionB
1, .S: &hat have you heard a5outB
2or the pro1rams you >ust mentioned, :here did you learn a5out themB PRO4. 1,
N..$.$D mainstream media, ethnic media, 7riends and 7amily, 1overnment :e5site
'ave any o7 you heard o7 a Fmicro6loans pro1ramG 7rom the 1overnmentB (#BD 4ust a
F?es8#oG)
7J Conc&usion BL minutesC
&e have covered a lot o7 topics today and really appreciate you ta0in1 the time and
ener1y to come do:n here and 1ive your opinion. ?our input is very important and
insi1ht7ul. !o conclude, / :anted to as0 you :hether you have any last thou1hts that you
:ant to 1ive the Government o7 Canada a5out today3s topic.
-:!NM O0 ,OR P!R-1C1P!-1NGN
&
6e 2L +3'rier 2014
.n'ironics Researc*
Grou7es #e #iscussion sur &es titres #e com73tences 3trangers
Or#re #u Oour #e &a #iscussion
$3'e&o77ement 3conomi<ue et socia& Cana#a
PN7HI1
1J 1ntro#uction P &a 7roc3#ure B10 minutesC
Bienvenue au 1roupe de discussion. #ous voulons entendre vos opinions. SenteE6vous
li5res d3Htre en accord ou en dIsaccord. $Hme si vous n3Htes 9u3une personne sur di. J
dI7endre un certain point de vue, vous pouveE reprIsenter un tas de 1ens 9ui pensent
comme vous.
Kous n3aveE pas J m3adresser tous vos commentaires, vous pouveE aussi Ichan1er
des idIes et des ar1uments les uns avec les autres. Des o5servateurs 9ui 7ont partie de
l3I9uipe de recherche re1ardent la sIance de l3autre cLtI du miroir sans tain.
#ous 7ilmons aussi la sIance pour m3aider J rIdi1er mon compte rendu. Aa vidIo ne
sera utilisIe 9u3J l3interne pour analyser la recherche et ne sera remise J personne
d3autre. /l se peut 9ue >e prenne des notes au cours de la sIance J titre d3aide6mImoire.
Ce 9ue vous direE ici restera con7identiel et anonyme et les commentaires 9ue vous
7ereE ne vous seront attri5uIs dans aucun de nos comptes rendus.
4e devrais aussi mentionner 9ue >e travaille pour un ca5inet de recherche sur l3opinion
pu5li9ue. 4e ne suis pas J l3emploi du 1ouvernement du Canada, le client 9ui a
commandI la recherche.
A3hLte8hLtesse vous versera votre cachet J la 7in de la sIance.
2aisons un tour de ta5le pour vous permettre de vous prIsenter. Dites6nous votre nom
et parleE6nous un peu de vous, comme 9ui ha5ite avec vous, le travail 9ue vous 7aites si
vous travailleE J l3e.tIrieur de la maison, etc.
2J .K73rience #8immigration B1L minutesC
;vant d3a5order le su>et principal de notre session ce soir, >3aimerais 9u3on discute
rapidement l3Iconomie canadienne. )ourrieE6vous Icrire le mot 9ui dIcrit le mieu.,
selon vous, l3Itat de l3Iconomie canadienne ces >ours6ciB
Muel mot aveE6vous choisiB )our9uoi aveE6vous choisi ce motB
4
(
Comme vous l3aureE devinI d3aprNs les 9uestions 9ue nous vous avons posIes pour
vous inviter J cette sIance, nous voulons e.plorer l3e.pIrience des immi1rants au
Canada. )arce 9ue vous aveE immi1rI au Canada, >3aimerais 9u3J tour de rLle vous
nous 7assieE part de votre histoire C 9uand Htes6vous venu au Canada, d3oO venieE6
vous, 9ue 7aisieE6vous dans votre pays d3ori1ine et 9ue 7aites6vous au>ourd3hui B
./P6OR.R D ;vieE6vous un diplLme ou un titre pro7essionnel avant d3immi1rer au
Canada B Muel Itait6il B ComptieE6vous travailler dans le mHme domaine au Canada B
S1 $.S P!R-1C1P!N-S SON- E-0$1!N-S% $.)!N$.R D Mu3ItudieE6vous en ce
moment et pour9uoi B Est6ce le domaine dans le9uel vous ItudiieE avant de venir au
Canada ou aveE6vous chan1I de domaine B S1 O01 : )our9uoi B
3J $i++icu&t3s #8int3gration P &a main-#8Qu're au Cana#a B30 minutesC
4e veu. porter mon attention sur votre e.pIrience de travail au Canada. )ouveE6vous
noter sur un 5out de papier C deu. ou trois mots dIcrivant les plus 1randes di77icultIs
9ue vous aveE IprouvIes pour trouver du travail dans votre domaine J votre arrivIe au
Canada. (#B D Si vous n3aveE pas encore travaillI au Canada, vous pouveE parler des
impressions 9ue vous aveE eues en parlant J vos amis ou votre 7amille, etc.)
-!46.!0 P!P1.R $.S $1,,1C06-ES = ./P6OR.R
Mu3est6ce 9ui vous 7ait dire cela B )our9uoi estimeE6vous 9ue c3est un 1rand dI7i B
./P6OR!-1ONS POSS146.S : $an9ue d3e.pIrience canadienne B Di77icultI de 7aire
reconnaPtre vos compItences B
Com5ien d3entre vous dirieE 9ue vous travailleE maintenant dans un domaine pour
le9uel vous aveE ItI 7ormI avant de venir au Canada B Com5ien ne le diraient pas B
$.)!N$.R R C.0/ D01 -R!2!166.N- $!NS 6.0R $O)!1N. : ;6t6il ItI 7acile
pour vous de passer de votre pro7ession dans votre pays d3ori1ine au Canada B
)ar 9uoi aveE6vous dQ passer B Muelles ont ItI les plus 1randes di77icultIs B
$.)!N$.R R C.0/ D01 N. -R!2!166.N- P!S $!NS 6.0R $O)!1N. : ;veE6
vous choisi de chan1er de pro7ession aprNs Htre venu au Canada ou aveE6vous dQ le
7aire pour une raison ou pour une autre B )our9uoi B
)enseE6vous comprendre maintenant comment vous prIparer pour trouver du travail
dans votre domaine B
:
SavieE6vous lors9ue vous aveE demandI J immi1rer au Canada ce 9ui vous attendait
pour trouver un emploi dans votre domaine B Comment l3aveE6vous appris B
S816S N. S!2!1.N- P!S : ;urieE6vous 9uand mHme Imi1rI si vous l3avieE su B
43aimerais e.plorer l3en>eu concernant les personnes 9ui ont o5tenu un titre
pro7essionnel, des ac9uis ou un diplLme dans leur pays d3ori1ine et leur capacitI de
travailler au Canada. Aa 9uestion a6t6elle ItI importante pour vous ou votre 7amille ou
vos amis B
Kous Htes6vous rensei1nI au su>et des prIre9uis pour travailler dans votre domaine au
Canada C surtout s3il est nIcessaire d3avoir un permis ou un diplLme 9uelcon9ue pour
travailler ici B S1 O01 : Comment l3aveE6vous 7ait B "O vous Htes6vous rensei1nI B
./P6OR.R S1 C. N8.S- P!S ).N-1ONNE D Ae site /nternet du 1ouvernement du
Canada B A3am5assade ou le consulat B ;mis et 7amille B ;ssociations
pro7essionnelles B ;illeurs B
;6t6il ItI 7acile ou di77icile de trouver des rensei1nements B )our9uoi dites6vous cela B
Aes rensei1nements 9ue vous aveE trouvIs ont6ils ItI utiles B Comment pourrait6on
amIliorer l3in7ormation, croyeE6vous B
CroyeE6vous 9u3il vaut mieu. 9ue les immi1rants Iventuels o5tiennent ces
rensei1nements ou une Ivaluation de leurs titres de compItences avant de venir au
Canada ou aprNs y Htre venus B )our9uoi ou pour9uoi pas B
4J -ermino&ogie 7r3+3r3e 7our &es titres #e com73tence 3trangers B1L minutesC
#ous parlons par7ois de R titres de compItences S et par7ois de R 9uali7ications S C ces
termes ont6ils le mHme sens B Ae9uel dIcrit le mieu. l3o5>et C R titres de compItence S
ou R 9uali7ications S B (ou autre choseTpar e.emple, un permit, un certi7icat, etc.)
#ous parlons par7ois de titres de compItence ou de 9uali7ications R internationau. S ou
de titres R Itran1ers S. Ae9uel est prI7Ira5le C R internationau. S ou R Itran1ers S B
Muels termes utiliseE6vous pour dIcrire le processus de pouvoir travailler dans votre
domaine au Canada B Si vous vous en souveneE, 9uels termes aveE6vous utilisIs dans
votre recherche avant d3immi1rer B (e.. dans un moteur de recherche en li1ne)
Si le 1ouvernement du Canada devait crIer un document ou une pa1e &e5 sur le su>et
C comment l3intitulerieE6vous B )ouveE6vous noter une su11estion B
6.S P!R-1C1P!N-S 61RON- C. D0816S ON- ECR1-
7
LJ Res7onsab&e #e &a reconnaissance #e titres 3trangers BL minutesC
Mui est responsa5le de la reconnaissance des titres Itran1ers, croyeE6vous B
CroyeE6vous 9ue le 1ouvernement 7IdIral en est le principal responsa5le B Ae
1ouvernement provincial B Aes 1ouvernements municipau. B Aes or1anisations
d3Ita5lissement B Aes immi1rants eu.6mHmes B Aes corps pro7essionnels B
? a6t6il un niveau de 1ouvernement 9ui 7ait un travail convena5le, selon vous B )our9uoi
ou pour9uoi pas B
Muel niveau de 1ouvernement 7ait le plus pour aider les immi1rants J 7aire reconnaPtre
leurs titres de compItences, selon vous B Mu3est6ce 9ui vous 7ait dire cela B
Dans votre pro7ession, croyeE6vous 9ue les corps pro7essionnels aident les nouveau.
Canadiens J y entrer ou leur 7ont6ils o5stacle B
HJ Connaissance #es initiati'es gou'ernementa&es B10 minutesC
;veE6vous entendu parler d3un pro1ramme particulier du 1ouvernement du Canada 9ui
traite de la reconnaissance des titres de compItences B
S1 O01 D Mu3aveE6vous entendu B
;veE6vous entendu parler d3initiatives 9ue pro>ette le 1ouvernement du Canada pour
aider les nouveau. venus J rIsoudre ce pro5lNme B
S1 O01 D Muelles seraient6elles B
;veE6vous entendu parler de pro1rammes particuliers du 1ouvernement provincial 9ui
traitent de la reconnaissance des titres de compItences B
S1 O01 : Mu3aveE6vous entendu B
"O aveE6vous ItI in7ormIs des pro1rammes 9ue vous veneE de mentionner B
./P6OR.R !0 4.SO1N D mIdias 1rand pu5lic, mIdias ethni9ues, amis et 7amille, site
/nternet du 1ouvernement
;veE6vous entendu parler d3un R pro1ramme de micro prHts S du 1ouvernement B (#B D
4uste R "ui8#on S)
@
7J Conc&usion BL minutesC
#ous avons a5ordI un tas de su>ets au>ourd3hui et nous apprIcions vraiment 9ue vous
ayeE pris le temps et la peine de venir nous 7aire part de vos opinions. Kotre
contri5ution est trNs importante et perspicace. ;vant de conclure, >e voulais vous
demander si vous avieE une derniNre remar9ue J adresser au 1ouvernement du
Canada sur le su>et.
).RC1 $8!2O1R P!R-1C1PE N
#*