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David Mullins

205-616-0369 | mullijd@auburn.edu | Lake Mary, FL


EDUCATION
Auburn University | Auburn, AL
Bachelor of Arts in Radio, Television, and Film (Mass Communications) | May 200
WORK EXERIENCE
A!!le | La"e Mary, #L
Customer !ervice Technical !u""ort | #uly 20$ % &resent
Proide !e"#ni"al $u%%or! &or '%%le($ lineu% o& de$k!o% and %or!able "om%u!er$
Promo!e and $ell '%%le)are Pro!e"!ion Plan$ and %rodu"!$ !o eli*ible "u$!omer$
'$$i$! "u$!omer$ +i!# a""oun! $e"uri!y and billin* i$$ue$ rela!in* !o i,une$ %ur"#a$e$
)rea!e and reie+ in!ernal !rainin* %ro*ram$ &or "u$!omer &a"in* '%%le)are adi$or$
$i%nU!&, LLC' | Atlanta, (A
!enior Client !ervices !"ecialist | Fe'ruary 202 % #uly 20$
'$$i$!ed For!une 500 een! %lanner$ +i!# -i*n.%/0$ 1en! Mana*emen! -o&!+are
2eam%ed .$er 13%erien"e by im%lemen!in* an online $u%%or! "ommuni!y
4eelo%ed -ale$For"e +ork&lo+$ !o *enera!e $u%%or! "a$e$ &rom "ommuni!y a"!ii!ie$
Produ"ed !rainin* %od"a$!$ and +ebinar$ +i!# !#e a$$i$!an"e o& !#e marke!in* !eam.
C)lu*bia $)ut+ern University | Oran%e ,ea-+, AL
Blac('oard Technical !u""ort Team )ead | *cto'er 200 % Au+ust 20
-u%%or!ed $!uden!$ and &a"ul!y +i!# u$in* !#e 5la"kboard Learn !ool
2e%or!ed any online "our$e rela!ed "om%lain!$ or i$$ue$ !o 6' !eam$
,e$!ed any re%or!$ o& bro+$er in"om%a!ibili!y i$$ue$ +i!# online "our$e$
(ul. C)ast ,usiness $u!!)rt Center | (ul. $+)res, AL
Communications,-T !"ecialist .olunteer | #uly 200 % *cto'er 200
)rea!ed $o"ial ne!+orkin* %ro&ile$ and mana*ed marke!in* "am%ai*n
)ommuni"a!ed in&orma!ion !o lo"al ne+$ ou!le!$ re*ardin* 5P 7il -%ill "laim$
Produ"ed %romo!ional &lyer$ and %am%#le!$ &or em%loymen! re-edu"a!ion +ork$#o%$
-e! u% +irele$$ rou!er$ and 8P %rin!er$ &or u$e in !#e bu$ine$$ "en!er
XO$ Di%ital | La"e Mary, #L
Multimedia &roducer | Au+ust 200/ % May 200
Produ"ed ori*inal "on!en! +i!# 'uburn .nier$i!y a!#le!e$ &or -1) 4i*i!al 9e!+ork
)a%!ured 'uburn a!#le!i"$ ar"#ie &oo!a*e &or in*e$! in!o !#e :7- 4i*i!al ;aul!
)ollabora!ed +i!# ,; %rodu"!ion "re+$ !o en$ure "a%!ure o& audio<ideo &eed$
$KILL$
E/!ert0 =indo+$ :P<>, Ma" 7- :, i7-, -i*n.%/ 1en! Mana*emen! -o&!+are
r).i-ient0 -ale$&or"e, P#o!o$#o%, iMoie, Mi"ro$o&! 7&&i"e, Fo*bu*?
W)r"in% Kn)1led%e0 Final )u! Pro, 'dobe Premiere, -)2.M, @oo*le 'naly!i"$
L1,,12- 7F 21)7MM194',879
6<2A<2013
8 #ae +orked ery "lo$ely +i!# Mr. Mullin$ durin* !#e %a$! year +#ile #e #a$ $ered a$ a )lien! -eri"e
2e%re$en!a!ie in our o&&i"e. 4ae #a$ e3"elled in !#i$ role and main!ained one o& !#e #i*#e$! leel$ o&
%rodu"!ii!y &or a )lien! -eri"e 2e%. durin* my 15 year$ in !#e )u$!omer -u%%or! $%a"e. 4ae %rodu"e$ a #i*#
olume o& +ork +#ile main!ainin* #i*# $!andard$ &or Buali!y and a""ura"y.
Mr. Mullin$ %o$$e$$e$ !#e ul!ima!e C"an doC a!!i!ude +#ile !akin* on all !a$k$ +i!# a %o$i!ie ener*y and a $mile.
Di$ %er$onali!y and en*a*in* %er$onal $!yle enable$ #im !o in!era"! e&&e"!iely +i!# "lien!$ and $!a&&. 4ae i$
+ell or*ani?ed and kee%$ !ra"k o& !#e de!ail$ ne"e$$ary !o "oordina!e !#e demand$ o& !#e "lien!$ in our #i*#
olume "lien! $u%%or! !eam.
Mr. Mullin$ !ake$ ini!ia!ie !o *o beyond !#e e3%e"!ed %arame!er$ o& #i$ job. 'll !#e in!an*ible$ !#a! lead !o
$u""e$$ in !#e +ork%la"e are in order +i!# 4ae. ,#ere +ill be no un%lea$an! $ur%ri$e$ and 8 am "on&iden! #e
+ill &i! in and add "#ara"!er !o any enironmen! #e be"ome$ a %ar! o&.
8 olun!eered !o +ri!e !#i$ re"ommenda!ion &or 4ae be"au$e 8 am ery *ra!e&ul &or #i$ "on!ribu!ion$ !o our
de%ar!men! and ery "on&iden! !#a! #e #a$ !#e in!elli*en"e, +ork e!#i" and "ommuni"a!ion$ $kill$ !o add alue
+#ereer #e +ork$. Plea$e &eel &ree !o "on!a"! me i& you #ae any Bue$!ion$ abou! !#i$ ou!$!andin* youn* man.
-in"erely,
Mi"#ael E-#aneF Dollen
4ire"!or o& )lien! -eri"e$
$#ollen@$i*nu%/."om
,G A66.>//.6A>/| 7G/0/.23>.A9/5 320>2
To Whom It May Concern:
David Mullins has worked for me as a Client Services Representative for almost 1 months! "e is relocatin#
to the $rlando area and our team is very sorry to see him #o!
%rom the time he &e#an his employment at Si#n'p() he &rou#ht a depth of carin# and his #ift for
conversation to the position! Callers are fre*uently in need of &oth someone to listen as well as to solve their
pro&lems! David truly has a #ift for &oth of these facets of the +o&! "e levera#ed his e,istin# skills and
knowled#e and learned the proprietary Si#n'p( systems so thorou#hly that he was amon# the most effective
personnel I have had the pleasure of workin# in this position!
David is detail oriented in his tasks and very capa&le of e,pressin# his thou#hts clearly to a variety of
audiences ver&ally or in various writin# formats! -mon# other duties) he mana#ed our 'ser Community at
Si#n'p() which allowed him to showcase his a&ility to communicate technical instructions) includin# #raphical
elements) to multiple mem&ers of our user &ase re#ardless of their technical prowess!
David.s attitude is consistently positive and sincere with customers on the phone re#ardless of their
initial disposition! /y the end of their interaction) he has resolved their issues or has communicated
confidently that the resolution will &e forthcomin#! In the case of communicatin# workarounds or &ad news)
David has &een e*ually professional and effective!
David has done an e,cellent +o& and I would hi#hly recommend him for a position with your
or#ani0ation! 1lease let me know if I can provide you with any further information!
Respectfully)
Dou# Wet0el
2ice 1resident 3ew 1roduct 4n#ineerin# and Co5%ounder
Si#n'p() 66C
dwet0el7si#nup(!com
T: 866.744.6874| O: 404.237.8945 |F:404.733.0586
'u*u$! A, 201/
4ae Mullin$ i$ one o& !#o$e !ruly mul!i&a"e!ed %eo%le +#o "an &ind !#e *rea! in any $i!ua!ion,
kno+$ +#en #e need$ !o *ro+, #o+ !o nai*a!e "om%le3 $i!ua!ion$, and under$!and$ !#e nuan"e$ o&
"ommuni"a!ion +i!# "u$!omer$ and mana*emen! alike. 4ae i$ a &o"u$ed, $!ron*, "om%e!en! !e"#ni"ian
+#o re%re$en!$ !#e be$! o& '%%le. De brin*$ $olid $o&! and !e"#ni"al $kill$ !o*e!#er in a +ay !#a! al+ay$
leae$ #i$ "u$!omer$ im%re$$ed no! only +i!# #i$ %er&orman"e, bu! !#e "om%any and all !#a! #e
re%re$en!$.
7er !#e "our$e o& !#e %a$! year, 8 #ae #ad !#e %riile*e o& bo!# mana*in* and !rainin* 4ae.
From a deelo%men! $!and%oin!, 4ae i$ an ea*er $!uden!, Bui"k !o #el% o!#er$, and learn$ ne+
"on"e%!$ ery Bui"kly. De i$ dedi"a!ed !o $el&-im%roemen!, al+ay$ $eek$ ou! o%%or!uni!ie$ !o a$$i$!,
and #a$ !#e "u$!omer$( and "om%any($ be$! in!ere$!$ a! #ear!.
9o ma!!er !#e role, 4ae($ broad $kill $e! and dee% under$!andin* o& !e"#nolo*y,
"ommuni"a!ion, and mana*emen! are !#e e3a"! "ombina!ion o& !rai!$ !#a! any "om%any +ill bene&i!
&rom. -ele"!in* 4ae Mullin$ &or any role !#a! #i$ im%re$$ie re$ume &i!$ i$ a bi* +in.
Him ,urner
Learnin* and 4eelo%men! ,eam Mana*er
jmI!urner@ma"."om

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