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ICT investment trends in retail banks - Enterprise
ICT spending patterns through to the end of 2015
Released On 24
th
September 2014


Summary
This report presents the findings from a survey of 136 retail banks regarding their
Information & Communications Technology (ICT) investment trends. The survey
investigates how retail banks currently allocate their ICT budgets across the core areas
of enterprise ICT expenditure: hardware, software, IT services, communications, and
consulting.
Key Findings
Kable’s survey shows that retail banks are spending a significant portion of their ICT
budgets (X%) on ICT hardware.
In 2014, X% of retail banks are planning to increase their overall ICT expenditure (both
slightly and significantly) in compliance and operational risk management.

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Online banking has been assigned the highest investment priority by retail banks, as X%
of respondents consider it as one of the top three IT projects in 2014.
Synopsis

This report presents the findings from a survey of 136 retail banks regarding their
Information & Communications Technology (ICT) investment trends. The survey
investigates how retail banks currently allocate their ICT budgets across the core areas
of enterprise ICT expenditure: hardware, software, IT services, communications, and
consulting..

The report illustrates the core technologies enterprises are investing in, including
business intelligence, mobility and cloud computing. The survey also highlights the
approach adopted by retail banks to purchase technology. Through Kable’s survey, the
report aims to provide better insight to ICT vendors and services providers when
pitching their solutions to retail banks.

In particular, it provides an in-depth analysis of the following:

Understand how ICT budgets are set to change in 2014 in terms of their overall size.
Appreciate how IT budgets are allocated across the core elements of IT spend, including
hardware, software, services, communications, and consulting.
Learn how IT money is being spent in areas such as the data centre, applications, IT
management and the network.
Gain an understanding regarding which ICT functions retail banks are interested in
outsourcing.
Identify retail bank’s investment priorities based on their budget allocations across core
technology categories such as business intelligence, mobility, and cloud computing.
Learn about the drivers that are influencing retail bank’s investments in each technology
category.

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Establish how retail banks’ IT budgets are currently allocated across various segments
within a technology category.
Gain insight into how retail banks plan to change their ICT budget allocations across
various segments within a technology category.
Understand the vendor mindshare for various core and advanced technology categories.
Provides insight into retail banks’ preferred buying approaches.
Comprehend the business and IT objectives that retail banks are looking to achieve
through their IT investment strategies.
Understand the factors that are influencing retail banks’ decision to select an ICT
provider.
Reasons To Buy

This report will help readers to understand how the retail banking ICT landscape is set to
change in 2014.

Gain a view as to how ICT money is being allocated in your target audience.

The report covers a detailed breakdown of the opportunities within each of the core
areas of ICT spend (hardware, software, IT services, telecommunications and
consulting.)

The report will help users to gain a view of the current strategic objectives of retail
banks.

The report will provide a detailed breakdown of the opportunities within selected
technology categories (business intelligence, mobility, and cloud computing).

Understand the factors that are influencing retail banks’ decision to select an ICT
provider.


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Gain a view as to the business and IT objectives retail banks are looking to achieve
through their ICT investment strategies.




Table of Contents
1 Trends in ICT budgets
1.1 Introduction
1.2 Survey demographics
1.3 ICT budget changes
1.4 ICT budget allocation by core technology area
1.4.1 Hardware budget breakdown
1.4.2 Software budget breakdowns
1.4.3 Third party IT services expenditure
1.4.4 Telecommunications budget
1.5 ICT budget allocation by function
1.6 Outsourced IT functions

2 ICT investment priorities and vendor mindshare
2.1 Introduction
2.1.1 Business intelligence
2.1.2 Mobility
2.1.3 Cloud computing
3 ICT procurement trends

3.1 Introduction
3.2 Business objectives influencing IT investment strategy
3.3 IT objectives influencing IT investment strategy
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Enterprise-ICT-spending-patterns-124377


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3.4 ICT provider selection

4 Sector-specific trends
4.1 Introduction
4.2 IT expenditure plans for specific business areas
4.3 Business areas receiving the largest investments
4.4 Business challenges

5 Summary
5.1 Retail banks are increasing their investments in innovative ICT domains, to ensure
operating efficiency and maintain their competence

6 Appendix
6.1 Definitions
6.2 Further reading
6.3 Contact the authors

List Of Tables

Table 1: Retail banking - enterprise ICT survey geographic breakdown
Table 2: Retail banking - enterprise ICT survey breakdown by size band (number of
employees)
Table 3: Recent and expected ICT budget changes among retail banks
Table 4: Retail banks (external) ICT budget allocation, 2013 and 2014
Table 5: Retail banks average hardware budget allocation
Table 6: Retail banks average software budget allocation by technology
Table 7: Retail banks average IT services budget allocation
Table 8: Retail banks average IT consulting services budget allocation
Table 9: Retail banks average telecommunications budget allocation
Table 10: Retail banks ICT budget allocation by function, 2013 and 2014
Table 11: Outsourced IT functions - retail banks current and future outsourcing
priorities
Table 12: Business intelligence - retail banks current and future investment priorities
Table 13: Business intelligence - vendor mindshare among retail banks
Table 14: Mobility - retail banks current and future investment priorities


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Table 15: Mobility - vendor mindshare among retail banks
Table 16: Cloud computing - retail banks current and future investment priorities
Table 17: Cloud computing - vendor mindshare among retail banks
Table 18: Business objectives which influence retail banks IT investment strategy
Table 19: IT objectives which influence retail banks IT investment strategy
Table 20: Factors influencing retail banks decision to choose an ICT provider
Table 21: IT expenditure plans in 2014 compared to 2013, for specific business areas
within retail banks
Table 22: Top three IT projects in 2014 for retail banks
Table 23: Importance of the following business challenges for retail banks

List Of Figures

Figure 1: Retail banking - enterprise ICT survey geographic breakdown
Figure 2: Retail banking - enterprise ICT survey breakdown by size band (number of
employees)
Figure 3: Recent and expected ICT budget changes among retail banks
Figure 4: Retail banks (external) ICT budget allocation, 2013 and 2014
Figure 5: Retail banks average hardware budget allocation
Figure 6: Retail banks average software budget allocation by technology
Figure 7: Retail banks average IT services budget allocation
Figure 8: Retail banks average IT consulting services budget allocation
Figure 9: Retail banks average telecommunications budget allocation
Figure 10: Retail banks ICT budget allocation by function, 2013 and 2014
Figure 11: Outsourced IT functions - retail banks current and future outsourcing
priorities
Figure 12: Business intelligence - retail banks current and future investment priorities
Figure 13: Business intelligence - vendor mindshare among retail banks
Figure 14: Mobility - retail banks current and future investment priorities
Figure 15: Mobility - vendor mindshare among retail banks
Figure 16: Cloud computing - retail banks current and future investment priorities
Figure 17: Cloud computing - vendor mindshare among retail banks
Figure 18: Business objectives which influence retail banks IT investment strategy


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Figure 19: IT objectives which influence retail banks IT investment strategy
Figure 20: Factors influencing retail banks decision to choose an ICT provider
Figure 21: IT expenditure plans in 2014 compared to 2013, for specific business areas
within retail banks
Figure 22: Top three IT projects in 2014 for retail banks
Figure 23: Importance of the following business challenges for retail banks


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