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POSITION TITLE: Water Regulation Officer - Cadet

Key activities Results achieved
Collect straightforward data and
other information and conduct simple
analysis, including calculations.
Accurate information maintained.
Service standards met.
Information organised/classified and accessible.
Assist Licensing Officers to input and
extract data and produce reports
from information systems.
Informed, accurate and defensible determinations of
operational and administrative activities.
Clear and enforceable conditions for licensing approvals.
Equitable licensing processes in accordance with statutory
and regulatory frameworks.
Efficient and effective delivery of administrative and licensing
Liaise with clients, other information
providers and stakeholders regarding
water licensing data.
Prompt, courteous, clear responses ensuring understanding.
Service standards met.
Support and guide customers to the
appropriate person to deal with their
enquiry; and provide callers with
related process information or results
of enquiries.
Well managed responses to customer enquiries received by
phone, fax, or email.
Maintain records of responses and
related work and provide regular
reports to management.
Information to support management, and safeguard NOW
Participate in basic property
inspections, including verification of
location and activities/actions
Informed, accurate and defensible license determinations.
Clear and enforceable license conditions.
Equitable sharing of water resources in accordance with
statutory and regulatory frameworks.
Provide interdivisional and intra-
divisional administrative and
corporate support as required.
Efficient provision of mail services, stationery, purchase/sales
orders, travel co-ordination, petty cash, vehicles and asset
management, flexsheet collection/checking and reconciling,
general enquiries, data entry and advice.
Demonstrate standards of
professional behaviour and ethics
that promote and maintain public
confidence and trust in the work of
the Office.
Behaviour is consistent with the Offices Code of Conduct.
Principles and policies of EEO, cultural diversity and OHS
contribute to a productive and harmonious workplace.
Participate in multi-disciplinary
The Branch operates as a co-operative team.
Interaction between Branch staff is collaborative.

Selection Criteria

HSC and/or relevant Certificate IV as a minimum qualification
Awareness of and interest in natural resource management issues, particularly relating to water.
Good written and verbal communication skills
Ability to prioritise work and meet deadlines.
Ability to learn and use a variety of computer application systems.
Good problem solving skills and demonstrated commitment to quality customer service.
Ability to follow administrative processes and keep accurate records.
Current Drivers licence.

Job Famil y: 7 Band: A Classification & Grade: Clerk General Scale