Professional Documents
Culture Documents
e
r
y
c
o
m
p
e
t
i
t
i
e
o
n
e
it is
high
time
for
BS9:
to
under
stand
about
their
.usto
mers
in
:andli
ne as
/ell
as
Mobil
e
seric
es-
D
(
$."
BIBLIOGRAPHY
D
,
BIBLIOGRAPHY
PR19.1P:;S @7 MARL;T19! MA9A!;M;9T + P81:1P L@T:;R +
RA3A9 SAE;9A
MARL;T19! R;S;AR.8 + DA41D A-AAL;R + !;@R!; S- DAA
R;S;AR.8 M;T8@D@:@!A + L@T8AR1 .-R-
?EBSITES!
1. ///-bsnl-co-in
2. ///-yahoo-com
3. ///-google-com
D
)
H."
ANNELURE
D
*
(- Chat is your AgeO
a- Bet/een ,+2)+- b- Bet/een )(2)>- c- Bet/een )'2*+-
d- Bet/een *(2>+- e- Aboe >+-
,- Chich of these best describes your jobO
a- Managerial
b- Professional
c- .lerical
d- Manual Cor0er
e- Student
f- Retired
g- Agriculture
)- Under /hich category you belong to regarding your Monthly 1ncomeO
a- Belo/ >+++- b- Bet/een >+++2(++++- c- Bet/een (++++2(>+++-
d- Bet/een (>+++2,>+++- e- Aboe ,>+++-
*- Are you using mobile sericesO
a- Aes
b- 9o
>- And /hich of the follo/ing mobile serices you are using currentlyO
a- BS9:- b-
Tata 1ndicom- c-
Reliance- d-
Airtel- e- Aircel-
f- BP:U8utch-
g- Any other please mention
D>
'- Chich of the follo/ing :andline Serices you are using currentlyO
a- BS9:-
b- Tata 1ndicom-
c- Reliance-
d- Airtel-
5. Any other please mention-
7. 8o/ familiar are you /ith BS9: SericesO
a- 4ery familiar #use on regular basis$-
b- Some /hat familiar #use it only some times$-
c- 7amiliar but neer used it-
d- 9eer heard of serice before-
D- 8o/ satisfied are you /ith the Tariff plan of BS9:O
a- 4ery satisfied
b- ?uite satisfied
c- 9eutral
4. ?uite dissatisfied
5. 4ery dissatisfied
9. 8o/ satisfied are you /ith the net/or0 of BS9:O
a- 4ery satisfied
b- ?uite satisfied
c- 9eutral
4. ?uite dissatisfied
5. 4ery dissatisfied
(+- 8o/ satisfied are you /ith the cost of BS9:O
a- 4ery satisfied
b- ?uite satisfied
c- 9eutral
d- ?uite dissatisfied
e- 4ery dissatisfied
((- 8o/ satisfied are you /ith the customer care of BS9:O
a- 4ery satisfied
b- ?uite satisfied
c- 9eutral
d- ?uite dissatisfied
e- 4ery dissatisfied
(,- 8o/ satisfied are you /ith the additional pac0ages of BS9:O
D
'
a- 4ery satisfied
b- ?uite satisfied
c- 9eutral
d- ?uite dissatisfied
e- 4ery dissatisfied
()- 1n thin0ing about your most recent /ith others /as the ?uality of the
BS9: .ustomer Serice you receiedH
a- ;5cellent-
b- !ood-
c- Aerage-
d- Poor-
e- 4ery poor-
(*- .ompared /ith others /ould you say that BS9: is
a- Much better-
b- Some /hat better-
c- About the same- d-
Some /hat /orse-
5. Don=t 0no/ #or$ 9eer used-
15. SaT- All things considered oer the ne5t (, months ho/ li0ely are you to
replace your current Serice
a- .ertain-
b- 8igh chance-
c- 9ot sure-
d- :o/ chance-
e- 9eer-
SbT- 1f you are loo0ing to replace your current Serice /hat are some of the
reasons for doing soO
DB