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1. What do you do?

This is Alan Bennet. He is 45 and single. He is a hotel manager. Listen to Alan talking about his

My name is Alan Bennet and I am a hotel manager. Life in hotel management never stops. A hotel
is open 24 hours a day, 365 days a year, and as a hotel manager, I live in the hotel and Im
always on-call. In a typical day, this is how I spend my time.
I get up at half past seven. I have a shower and I have breakfast in my room while I read the
papers. Then I go down to my office. First of all I look at the daily report, which includes hotel
statistics, customer requests or complaints and maintenance aspects. Then, at ten oclock, I meet
with the managers from the different departments: front desk, kitchen and dining room,
housekeeping, accounting, security and maintenance. These meetings take most of my morning
and in them we try to solve problems and improve things.
I often have lunch in our dining room at one or half past one. Our food is excellent! In the afternoon I do administrative tasks. Im
in charge of the budget, but all the money matters are also in the hands of our accountant.
Every day I have to solve a lot of problems. I take care of complaints but sometimes there are compliments too.
Im also in charge of hiring new employees and I interview all staff. When we are hiring people it gets rather hectic around here,
because it takes a lot of our time.
Twice a year I have a meeting with all the other managers in our hotel chain. We have hotels all over the world and the venue
changes every time. We held the meeting here last November. It was the most stressful time of my life but fortunately all went
according to plan.
Running a hotel is not easy. Im always very busy. However I never forget that the most important thing in our job is to make the
customers happy.

Think about your daily routine and about the time you devote to study, work, sleep, meals...
Caso prctico
Think about it
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What to say and how to say it
You are probably already familiar with some of the contents in this section. However, go over them carefully. It is important to have sound foun
order to build on them. In this section we are going to learn about:
Present simple
Subject/object questions
Adverbs of frequency
Other frequency expressions
The alphabet
Sounds and spelling
Pronuntiation of final "s"
Voiced and unvoiced sounds
Introducing oneself
Telling the time

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Present Simple /1

"Time present and time past
Are both perhaps present in time future,
And time future contained in time past.
If all time is eternally present
All time is unredeemable."
T.S. Eliot
We are sure you are already familiar with
the use of the Present Simple. It's the first
tense you learn in English!
The Present Simple tense is used to
Permanent states and facts.
What do you do? I'm an
They speak English in New
Habits and scheduled routines.
Our firm never works on
The train leaves at 05:30 p.m.
Thoughts and feelings with verbs such as think, believe, promise, like, love, hate, etc.
Many people think secretaries only make coffee.
I don't like filing documents.
Events in the future for which there is a written or official timetable:
What time does the plane land?
The plane lands at seven

Click on the button in order to see the translation
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Present Simple /2
How to make the Present Simple:
The 3rd. person singular of the verb adds "-s" or "-es"
"-es" is added for verbs ending in:
"-ch" She watches TV all day.
"-sh" She always washes her hands before eating.
He goes to the city.
She does the exercises.
"-s" She misses you a lot when you are away.
"-x" He mixes a lot of styles of music in his latest record.
"-z" The bee buzzes when it's flying.
If the verb ends in "-y" preceded by a consonant, replace the "y" with "i" and add "-es"
She studies at University.
Negative Form:
Subject + DO / DOES (NOT) / DON'T / DOESN'T + Verb
I don't like living in a big city.
He doesn't like living in a small town.
Interrogative Form:
DO / DOES + Subject + Verb?
Do you like travelling?
Does he go to the cinema very often?

Click on the button to read the translation into Spanish

These are some common mistakes made when using the present simple:
She don't want to tell us the truth.
Does he likes travelling?
Can you correct them?
Think about it
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Now you put it into practice
Now we are going to find out if you know how to use the Present Simple. This should be very easy.

Complete the sentences with the verb in the PRESENT SIMPLE form (affirmative, negative or interrogative) by using the verb in
brackets. Do not use the contracted forms.

1. I (speak) three languages: English, French and Spanish.
2. She (speak) five languages: English, French, Galego, Catalan and Spanish.
3. My brother (work) as a teacher in Dublin.
4. In winter, my mother (live) in Madrid and my father (live) in Cordoba, but they (live)
together during the summer.
5. My sister (not live) in Spain, she likes living
6. My parents (not work) together during the winter.
7. I (not like) eating carrots.
8. She is a vegetarian, she (not eat) any meat at all.
9. Do you (understand) what I mean?
10. Does he (understand) what you mean?
11. I am sorry, I (not know).
12. Does she (like) going to the cinema?
13. Do they (see) what the situation is?
14. Does she smoke? No, she .
15. Do you understand the present simple? Yes, I

Consiga la cuenta Mostrar/Ocultar las respuestas

Read the paragraph below and fill in the missing verbs in the present tense. Chose from the box below.
be go have live meet practice speak take talk walk want work

Isabel Hita in Marbella and in the Tourist Information Office. She to work because she
doesn't a car, but she the bus back when she tired. Every day she to people from many
different countries, so she her foreign languages. She English, French, Italian and a bit of
Portuguese. She to learn Chinese now! In her leisure time she to the park or friends.
Now it's your turn
Now it's your turn
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"To be, or not to be, that is the question"
William Shakespeare
When learning a language you soon need to ask a lot of questions. This is what we are learning here, to ask questions. Curiosity may have
killed the cat, but I'm sure it's good for you.
Questions with yes/no answers begin with an auxiliary or modal verb (is, are, do, does, can...) followed by the subject. We
usually answer these questions with yes or no. Can he type letters? Yes, he
can. // Does she work for a tour operator? No, she doesn't.
Negative questions are formed with not, but there is a difference in the
word order between the short form and the full form.
Full form: auxiliary+subject+not+verb. Do you not like the working
Short form: auxiliary+n't+subject+verb. Don't you like the working
We use negative questions in speech.
To ask for confirmation. This is a great restaurant! Wouldn't
it be nice to come here more often?
To express surprise, admiration or annoyance. Don't you know how to make a reservation? // Isn't
she a great guide? // Can't you be quiet for one minute?
Wh- questions begin with a question word (Who / Whose /What / Which / When/ Where/ Why / How).
Who is used without a noun to ask about people. Who do you want to see? The manager.
Whose is used to ask about possession. Whose is that car? It's Carla's.
What is used alone or before a noun to ask about things. What time did you get up yesterday? // What are you doing?
What is also used to talk about people, animals or things when there is an unlimited choice of answers. What
countries have you visited?
Which is used alone, before nouns, before one/ones or before of, to ask about people, animals or things. It is normally
used when there is only a limited choice of answers. Which is our rental car? // Which option do you like best, train or
Where is used to ask about places. Where is the nearest post office?
When is used to ask about time. When is he arriving?
Why is used to ask about reasons. Why do you recommend local restaurants?
How is used alone or before an adjective or an adverb to ask about manner. How did you get to Prague? By train. //
How old are you? Twenty-five. // How long ago did you start work? Two years ago. // How often do you travel
abroad? Three times a year at least.

Click to read the Spanish translation
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Subject/Object Questions
Subject and object questions is something you may not be familiar with because we don't have a
similar thing in Spanish. It may sound confusing but in reality it is quite simple.

Object questions are questions we ask when we want to know the object of the sentence. If the
question word is not the subject of the sentence, we use the auxiliary verb.
How often do you have coffee?
Where does he live?
Question Word + auxiliary verb + subject + main verb?
We ask subject questions ask when we want to know the subject of the sentence. If the
question word is the subject of the sentence, we don't use the auxiliary verb.
Who works at the Paris office?
Which costs more, the red or the white?
Question Word+ main verb?
In Object questions if a verb is followed by a preposition, the proposition usually comes at the end of the sentence.
Where are you from?

Click to read the Spanish translation

Some common mistakes when asking questions are:
Who does work with you at the restaurant?
Does he likes dancing?
Can you correct them?
Think about it
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Now you put it into practice
It's time to test what you have learnt!

Fill in the blanks with a suitable question word "wh-?"
1. is your surname?
2. do you spell your
3. do you live?
4. do you do?
5. were you born, in
6. in Spain were you
7. did you come here?
8. money do
you have?
9. brothers or
sisters do you have?
10. people
registered for the course you are
11. are you going with?
12. are you staying with?
13. of these two suitcases is yours?
14. is this passport?
15. of those briefcases is yours?

Make suitable questions for these answers.
1. We're going to Brighton.
2. We're doing sightseeing there.
3. We're leaving on 23rd October.
4. I'm going with Christopher.
5. We are staying at a youth hostel.
6. I need only 500
7. The flight ticket costs 250.
8. We are going to the airport by car.
9. I'll phone you everyday
10. Because I like travelling ;-).
Now it's your turn
Now it's your turn
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Adverbs of frequency

"The key to wisdom is this - constant and frequent questioning... for by doubting we are led to question and by questioning we
arrive at the truth."
Peter Abelard
The first type of adverbs we are going to learn is adverbs of
frequency, which are very useful to talk about your habits.
Adverbs of frequency go after auxiliary verbs, modal verbs
and the verb to be, but before main verbs.
The baby always cries when she is hungry.
I often go to the cinema.
The baby is always crying.
I have always like travelling.
You can also find the adverbs often, usually, sometimes and
occasionally at the beginning of a sentence or at the end of
Sometimes I go swimming to the seaside.
I go swimming to the seaside sometimes.
Middle Position : Subject + (Aux. verb) + ADVERB +
Main Verb
The baby al ways cries when she is hungry.
The baby is al ways crying.
We usual l y go to Crdoba - Spain on holidays.
I normal l y drink three cups of coffee a day.
They someti mes come with us on our holidays.
She often likes going out for dinner.
I sel dom/rarel y smoke.
Have you ever been to Spain?
I hardl y ever sing songs except when having a bath.
I never drink before driving.
Also: Initial and Final Position
Someti mes English is difficult to understand.
Today, children eat fish occasi onal l y.
Nowadays, people read books very sel dom.

Click to read the translation
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Frequency expresions
From always to never, there is a frequency scale you should learn by using the adverbs.
Frequency scale:
Usually / Normally
Seldom / Rarely
Hardly ever
Some end-of sentence expressions to indicate frequency are:
Once a week
Twice a week
Four times a year
Five times a month
Every now and then
From time to time
Initial position is also common if the adverb is not the main focus of the sentence.
Once a week he goes to the hairdresser's and gets a new hairstyle.
They usually answer questions starting with "how often" and "how many times".
How often do you receive customers' complaints?
How many times a month do you visit relatives?

Click to read the Spanish translation

Some common mistakes with frequency adverbs are:
The baby always is crying.
I go dancing rarely.
Can you correct them?
Think about it
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Now you put it into practice
Time for exercises again!

I would like to tell you about my brother. Rearrange the words and write them in the right order to see what he is like. Pay
attention to the position of the adverbs in the sentence.
1. rarely / My brother
/ cooks / any kind /of
2. goes / He / to
nightclubs / never /
3. have dinner?/ does
/ What time / usually /
he /
4. doesn't /He / often
/spirits/ drink/
5. usually / He /by
bus/ go to work /
doesn't /
6. he / Does / do the
ironing/ always /
7. normally / he /
does / What / on his
holidays?/ do /
8. He / can /
sometimes / be / very
/ nasty to / people/
9. He / listens / often /
before / to music /
going to bed /
10. He / never / is /
when / home / at /
phone/ I /
11. He / late/ gets up
/ seldom /
12. always / for
breakfast / has /
13. usually / He /
work / starts / at
14. He / listen to /
doesn't / normally / in
his work / music/
15. never / in his
work/ smokes / He /
16. never / is / He / in
his free time /
sleeping /
17. He / in his work/
makes / sometimes /
mistakes /
18. often / He / back /
goes / home / foot/ on
19. drives / He / never
/ home/ back /
20. always / cooks /
He / meals/
homemade /
21. never / watches /
He / the / news/
evening /
22. always / is / He /
complaining /
everything/ about /
Now it's your turn
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23. He / ever / hardly
/ before twelve/ to
bed / goes /
24. with people /
often / He / shy / is /
25. ever / been / he /
Has / England?/ to /
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Sounds and spelling

"Hello? Is that the reference desk at the library? Yes, I need a word definition. Well, that's the problem. I don't know how to spell
it and I'm not allowed to say it. Could you just tell me all the swear words you know and I'll stop you when... Hello?"
Calvin (Fictional character from the comic series Calvin & Hobbes)
In writing, words are made of letters. In speech, words are
made of sounds. Letters are not always the same as sounds.
The words car and key begin with the same sound but the
letters are not the same.
There are 26 letters in the English alphabet but there are 44
sounds in the English language. This means that the number of
sounds in a word is not always the same as the number of
letters. The word cat has three letters and three sounds but the
word catch has five letters but still only three sounds. If we write
these words using phonemic symbols, we can see exactly how
many sounds they have.

cat is pronounced /kt/

catch is pronounced /k/

In catch the three letters "tch" are one sound represented by one phonemic symbol //
Some sounds in English do not exist in Spanish. Others are similar but not exactly the same. This can make it difficult to hear and make the
distinction between two similar words in English.

Click to read the translation
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Now you put it into practice

How many sounds do these words have? Answer with 2, 3, 4, 5 or 6.
through island know cow carrot horse caught thinking singing
heart chemist laugh singer check laugh more knowledge enough
judge daughter business treasure cupboard sugar door thorough

To learn more about the characteristics of English pronunciation visit the BBC Learning English site.
You should know
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The Alphabet

"I wonder if illiterate people get the full effect of alphabet soup"
Jerry Seinfield
Because of the difference between what we say and how we write it,
spelling is very important in English especially with words you do not know,
like names of places or people. Listen to the English sounds of the
alphabet. Then, repeat them.
A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U
- V - W - X - Y - Z
Now the letters are in groups according to their sounds.
A - H - J - K /ei/
B - C - D - E - G - P - T - V /i:/
F - L - M - N - S - X - Z /e/
I - Y /ai/
O /ou/
U - Q - W /ju:/
R /a:/
You can notice some differences between the Spanish and the English
The English alphabet doesn't have the letters "ch" or "", the latter doesn't appear in English or American keyboards.
Did you notice a difference in pronunciation between the letters "b" and "v"? In English "b" is a bilabial sound, pronounced when you
join the two lips while "v" is a labio dental sound, pronounced with the upper teeth resting on the lower lip. In Spanish, both "b" and
"v" are normally pronounced in the same way.
The English letter "h" is pronounced with an aspiration. In Spanish we never pronounce "h".
The English letter "z" is pronounced very differently to the Spanish "z".
When there are two same letters, use double.
letter: L-E-double T-E-R

Click for the translation of the contents

A few alphabet jokes:
Why is the letter C like a magician? 1.
Why is the letter E lazy? 2.
When were there only 3 vowels in the alphabet? 3.
Why is an island like the letter T? 4.
What eight-letter word has only one letter in it? 5.
Think about it
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Now you put it into practice
It's time for exercises again!

Listen to the spelling of these words and write them down.


To revise the alphabet enjoy the classic Sesame Street Alphabet song by Manhattan Transfer.

You should know
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Pronuntiation of final "s"
How to pronounce the -s / -es in English?
Before we have looked at the spelling changes when making the third person singular, which are the
same as the plural of nouns and the possession with 's.
When adding -s or -es the word may have three different sound endings.
/s/ after voiceless sounds /p//t//k//f///
cups, Petes friend, puts
/z/ after voiced sounds /b//d//g//v////m//n////l//r//w//j/ and vowel sounds
bags, Janes sisters, plays
/z/ after sibilants /s/ // /t/ /z/ // /d/
kisses, Alices , washes
Voiced and unvoiced sounds
As you can see, English has got voiced and unvoiced consonants, the same as in Spanish. Put your fingers on your throat or in your ears
and pronounce the sound /p/ several times. Now pronounce the sound /b/. You should notice the vocal chords vibrating when you
pronounce the sound.

Click on the button in order to get the translation
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Now you put it into practice

Listen and classify these regular verbs depending on their -s/-es pronunciation. Write 1 for /s/, 2 for /z/ and 3 for /iz/ in
the gaps.

laughs rests cleans lives tries stops
dances shouts changes travels washes drowns
misses plays controls walks counts kisses

To learn the difference between voiced and unvoiced sounds visit the BBC site again or the fonetiks one. If you want an
explanation in Spanish log on to
A step ahead
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Words and phrases you need /1
Introducing yourself is something you must learn and know how to
do it properly. Next, you will see several ways, both formal and
informal, to introduce yourself. Read these structures and pay
attention to the possible answers too.
Formal expressions used to introduce yourself:
Whats your name? / And you are called?
I am .../ My name is....
Excuse me, but are you Mrs/Mr...?
Yes, thats right
You must be... (When you know the name)
May introduce myself? My name is .../ Im... (Shake
Let me introduce myself. I'm ...
I'm sorry, we haven't been introduced. My name is ...
(When you want to know the name)
Sorry, I didn't catch your name (When you don't hear
someone's name)
How do you do?
How do you do?
Informal expressions used for introductions:
Hello, my name is... /Im.., but people call me... (nickname) (Shake hands)
You are...?
Im glad to meet you / Pleased to meet you / Nice to meet you
Nice to meet you too.

Click on the button to read the Spanish translation

It is important to have social language. Here you can get some practice on greetings and introductions.

You shuold know
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Words and phrases you need /2
When we want to know the time the question in English is:
What time is it?
What's the time?
Other possibilities are:
Do you know the time?
Can you tell me the time, please?
Could you tell me the time, please?
Have you got the time on you?
Would you mind telling me the time?
In formal English we use 'a.m.' and 'p.m.' after the time.
My office is open from 9.30 a.m to 3:00 p.m.
In colloquial English we normally say: 'In the morning', 'In the
afternoon', 'In the evening', 'At night'.
What time is it? It's six o'clock in the morning (6:00 a.m)
What time does the plane leave? The plane leaves athalf
past seven in the evening (7:30 p.m)
These are the rules for telling the time in English:
PAST: We use "past" to say times after the hour till half past (30 minutes past the hour)
15:10- Its ten past three
15:15- It's a quarter past three
08:30- It's half past eight .
TO: We use "to" to say times before the hour till the full hour. (29 minutes until the full hour).
16:35- Its twenty-five to five
OCLOCK: We use "o'clock" only at the full hour.
18:00- It's six o'clock
12:00 = midday
24:00 = midnight
When speaking about transport, we use the international time division. (24hours). In this case, we just read the
The London train arrives in Leeds at 18:30. (We should read "sixteen thirty")

Click on the button to get the translation
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Now you put it into practice
Now a couple of exercises on introductions and time.

Today is Julia's first day in her job at a restaurant. How does she y introduce herself? Complete the following dialogue.
JULIA SALINGER: ( introduce /
myself? / name).
WORKMATE: Hello, Julia. I'm John.
JULIA:( you / do?). ?
WORMATE: How do you do? (You shake hands)
MANAGER: Excuse me, are you Ms. Salinger?
JULIA: (right). .
MANAGER: Let me introduce myself, I am Mr Smith, the manager. But, please, call me Peter.
JULIA: (sorry / no / catch /name). .
MANAGER: Peter, I am Peter. Nice to meet you.
JULIA: (nice / too). . (You shake hands)

Write the correct times.

For example: 3:40 It is twenty to four
11:20 It

7:50 It

5:30 It

8:05 It is
9:00 It
6:15 It

Now it's your turn
Now it's your turn
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Words to learn
In this section we are going to learn words that have to do with jobs and work. Do you know the
difference between these two words? Job is countable. It means the actual position. Work is
uncountable and is more general. If you do not know the difference between countable and
uncountable, we will get there too, but in another unit.
Jobs in the tourism and hospitality industries
accountant check-in clerk
front office manager receptionist, head receptionist tourist information
air steward chef
front office clerk
reservations clerk
tourist informatio
air-traffic controller
assistant chef
hotel manager
restaurant manager
tourist information
bartender sous chef housekeeper room service waiter
trainee hotel
bell boy cleaner
matre d'hotel
sommelier travel agent
busser, busboy
marketing manager
station waiter travel consultant
cabin crew
conference coordinator personnel officer
ticket clerk
waiter, head
captain cook pilot ticket collector wine waiter
cashier courier
porter, head porter
tour guide
catering manager
croupier purser tour operator
flight attendant
reception staff
tour representative

Other professions
actor dancer journalist programmer
architect dentist lawyer psychologist typist
artist doctor librarian refuse collector vet
athlete dustman manager sailor vicar
baker economist mechanic
sales representative
barrister electrician miner scientist writer
beautician engineer musician sculptor
estate agent
nurse secretary
bus driver executive optician shoemaker
farmer photographer shop assistant
fire fighter

pianist surgeon
clown fisherman plumber swimmer
coach gardener politician tailor
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hairdresser postman/woman

Talking generally about jobs
job work career appointment placement position post posting

Click to get the Spanish translation of the words above

Here you have a career map for the hospitality, leisure, travel and tourism industries. It includes jobs in hotels, visitors attractions,
holiday centres, casinos, youth hostels, restaurants, coffee shops, pubs, bars, nightclubs, catering, tour operators, tour guides,
tourist information and event planning.
You should know
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Now you put it into practice
It's time to do some exercises to revise the vocabulary, but remember that the best way to learn new words is to use them!

Match the hotel jobs with the duties.
He/she carries guests' bags to
their rooms.
He/she serves guests at the bar.
He/she finds business for the
He/she serves guests in the
He/she gives information and helps
He/she cleans guestsrooms.
He/she does the hotel's finances.

Consiga la cuenta Mostrar/Ocultar las respuestas

Chose from the list. Who works at ...?
lawyer - doctor - hairdresser - cashier - bricklayer - mechanic
a salon a bank a surgery
a court a garage a building site

Match the jobs with the sectors of the travel industry. There are two jobs per sector. Write the number.
1. Airlines 2. Hotels and accommodation 3. Ferry and cruise companies 4. Catering 5. Car Hire
Pilot Mechanic Flight atendant Waiter Catering manager
Cabin crew Sales person Front desk clerk Captain Concierge
Now it's your turn
Now it's your turn
Now it's your turn
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Communicative Skills
Communication is the basis of any language.
Now we are going to practise a bit more your communicative skills. In this section
we are going to do reading comprehension exercises, listening activities and
writing and speaking tasks.
We are also going to give you some tips on how to improve your communicative
skills outside this course.

Tips to improve your English #1
Read the lyrics to your favourite songs. Try to understand them. You dont
have to translate the lyrics word by word, just try to find out what the song
is all about. Pick some words or phrases from the song that you would like
to learn. If necessary, look up their exact meaning in a dictionary. A
dictionary might also be useful to find other interesting phrases with the
Now, to learn the vocabulary, all you have to do is listening to the song
again and again (that shouldnt be a problem if its one of your favourite

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Reading Task (I)
Reading Task 1

Name: Virginia Coupland
Title: Stadium Catering Director
Job description. Im responsible for the day-to-day activities of catering operations
within the stadium at Chelsea Football Club. On match days we cater for the public
through 50 kiosk units and almost 20 restaurants. On non-match days Chelsea
stadium is used for conferences and banquets. I lead and manage the catering

What do you actually do? I spend my time on a variety of tasks from planning
budgets to recruitment and training for the 600 employees. I work on planning
special events such this years Chelsea Centenary celebrations.

How did you get into it? When I graduated I wanted to use my French so took a
job as a stewardess on the Eurostar. I stayed 10 years and moved into training. I
became head of training. I then took a change of direction and got a management
job. From there, there was an opportunity for me to join this company in my current

Most memorable moment? The Champions League match against Barcelona, which we won. The atmosphere was electrifying. Also
auditions for The X Factor. We had 10,000 people queuing outside!

Skills most used? Leadership and negotiation skills are essential . Organisational and time management skills are needed daily.

What next? Ive got my eye on the 2012 Olympics.

Adapted from

Which one of the options is NOT true?
Virginia works...

in the food and drink industry.
for a football club.
only on match days.
with 600 employees.
In her job, Virginia Coupland...

plans special celebrations.
receives important guests.
takes care of money matters.
is in charge of hiring employees.

was a contestant on The X Factor.
can speak French
has taught other people.
wants to work in the 2012 Olympics.
In her job it is important...

to talk to others and find points in common with them.
to work alone.
to direct a team.
to be good with time.
Now it's your turn
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Reading Task (II)

Reading Task 2

What are the names of these tourism industry jobs?

She/he works in one of the "front offices" by the front hall or lobby of the
hotel. Usually, all members of staff who work in these offices have direct
personal or telephone contact with the guests. In a large hotel he or she
welcomes and registers the guests. In a small hotel the work may also
include managerial or accountancy tasks.
She/he carries baggage for passengers of an airline, railroad or coach or
at a hotel. They also perform related services, such as calling taxis,
directing persons to ticket windows and rest rooms, and assisting
handicapped passengers upon their arrival or departure.
She/he conducts gambling tables, such as dice, roulette, or cards, in gambling establishment or casino. They exchange paper
currency for playing chips or coin money and announce winning number or color to players.
She/he prepares, season, and cooks soups, meats, vegetables, desserts, or other foodstuffs in restaurants. May order supplies,
keep records and accounts, price items on menu, or plan menu.
She/he takes orders and serves food and beverages to patrons at tables in dining establishments. 5.
She/he escorts individuals or groups on sightseeing tours or through places of interest, such as industrial establishments, public
buildings, and art galleries.
She/he performs any combination of light cleaning duties to maintain private households or commercial establishments, such as
hotels, restaurants, and hospitals, in a clean and orderly manner. Duties include making beds, replenishing linens, cleaning rooms
and halls, and vacuuming.
She/he assists patrons at a hotel, apartment or office building with personal services. May take messages, arrange or give advice
on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
She/he analyzes financial information and prepares financial reports to determine or maintain record of assets, liabilities, profit and
loss, tax liability, or other financial activities within an organization.
She/he plans and sells transportation and accommodation for travel agency customers. They determine destination, modes of
transportation, travel dates, costs, and accommodations required.

After reading the text above, fill in the gaps.
1. 3. 5.
7. 9.
2. 4. 6. 8. 10.

Now it's your turn
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Listening Task (I)

Listen to the following personal profile and fill in the blanks.
Address: ,
Working hours:
Marital status:
Likes: ,
Dislikes: ,
Interested in: ,
Good at: ,
Speaks: , , ,


Read the text now.
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Listening Task (II)

Listen to the following text about the job of a travel agent and decide if the following questions are true or false.
You need a university degree to become a travel agent.
Verdadero Falso
In service training, or continuing your education while you work, is increasingly important.
Verdadero Falso
The average annual salary of a travel agent is $42,000.
Verdadero Falso
This occupation includes travel benefits, such as reduced rates for transportation and lodging.
Verdadero Falso
Most clients now prefer to book their vacations on travel and airline websites for low-cost fares.
Verdadero Falso
Travel agents increasingly specialize in specific destinations or by type of travel or traveller.
Verdadero Falso

Read the tapescript now
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net_efekt-cc by-nc-sa-procedencia
Writing and Speaking Tasks
Write about what you do every day: your daily routine. Then send a message to the forum telling
your partners and tutor about it. Try not to read your notes. Speaking is not reading! It is normal
to repeat things, hesitate and make mistakes.

Writing and Speaking Tasks Section 1
If you are not too sure what to talk about, go back to the initial text in the Section in which Alan Bennet describes his daily routine.
Here you have some advice:

Extra help
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Extra Online Exercises

Here you have some links where you can get some additional practice on the contents of this section.
These extra exercises on the Internet are non compulsory.However, we strongly recommend you to do
exercises on the aspects you are not too confident about.

Here you have some easy exercises on the present simple:
present simple 1
present simple 2
present simple 3
Isabel Perez's website is a great resource. Here is an exercise on the present simple:
Isa Perez's present simple
You can get more exercises on the present simple at:
present simple at englishgrammarsecrets
Finally, at agendaweb you have a set of exercises on the present simple:
present simple at agendaweb
For extra exercises on questions you can visit the following sites:
questions 1
questions 2
On question words and interrogative pronouns we have:
questions words 1
questions words 2
Click here for extra practice on object/subject questions.

Here are some exercises on adverbs of frequency:
adverbs of frequency 1
adverbs of frequency 2
adverbs of frequency 3
adverbs of frequency 4
For some extra practice on the alphabet, click here.

And here is another one of the lovely sesame street alphabets.

To learn more about the pronunciation of /s/ /z/, you should visit the Iowa University website. You must click on "manner", then
"fricative" and start with /s/ /z/ sounds. It is really easy and useful. You can also work on other sounds in the page.

To practise the exercises on /s/ /z/ /iz/ go to Pedro de Felipe's teacher's website.

For informal introductions click here.

For more on how to tell the time, click here.

To know and practice vocabulary on professions, log on the language guide web site.

A step ahead
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