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Greetings, I am from the Faculty of Business Studies, Jagannath University. I am conducting a
survey on Efficacy of Customer Service in Janata Bank limited with
Suggestions/Recommendations for Further Improvement. The purpose of the study is purely
academic. Your name has been randomly selected as a respondent. Your opinion and information
will be extremely useful conducting this survey.
Your information will be held with high confidentiality. Therefore I earnestly request your
Here are some questions. Please indicate your degree of agreement or disagreement to each of the
following statements by putting your opinion in the appropriate position or by entering the word
asked for.

Please Complete the Following Form


Gender: Male Female

Age: 15-20 20-25 25-30
Deignation: _________________________________________________________________________________
Organizations/Institutions Name: _______________________________________________________________
Address: ____________________________________________________________________________________
Phone: _________________________________ Mobile No.: __________________________________
E-Mail: ________________________________________________________

This Part is to be Completed By the

Date of Interview: _________________

Code No#

Starting time : _________________
Questionnaire No#

Ending Time: _________________

Total Time: _________________

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To complete this section, place a heavy cross ("X") in the box which best expresses your opinion, as
shownbelow. Remember, do not use ticks. If you cannot decide about a statement, or it does not apply to
you, choosethe "Neither Agree Nor Disagree' response.
Disagree Uncertain Agree
The purpose of this survey is to find out the
customers' views


Disagree Uncertain Agree
JBL have Courtesy & Friendliness with the

JBL provide Prompt Service

JBL is reliable in terms of Safety & Security of

JBL is good in Accuracy & Completeness

Knowledge of Server in JBL is excellent

Individual Attention in JBL are given with

JBL Anticipate Customer Needs

Charges taken by JBL is reasonable

JBLs Remittance Facilities are good

Environment, Modern Equipment & Appealing
Physical Features looks bad

JBL does not Utilize ICT Means

Thank you for your kind cooperation. For any kind of query please contact with me.
Kind Regards

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