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ANOVA COMPUTATIONS

Significant Difference between the Age of the Respondents and the Lead Variables
Descriptives

N Mean
Financial_Perspective

Customer_Perspective

Internal_Process_Perspective

Below 30

Std.
Deviation

95% Confidence Interval for
Mean

Std.
Error

Lower Bound Upper Bound Minimum Maximum

18 4.7014

.16122

.03800

4.6212

4.7816

4.38

5.00

From 30 up to
34

4 4.7188

.11968

.05984

4.5283

4.9092

4.62

4.88

From 35 up to
39

1 5.0000

.

.

.

.

5.00

5.00

From 40 up to
44

3 4.5417

.07217

.04167

4.3624

4.7209

4.50

4.62

From 45 up to
49

9 4.5556

.12672

.04224

4.4581

4.6530

4.38

4.75

From 50 and
above

3 4.7917

.07217

.04167

4.6124

4.9709

4.75

4.88

Total

38 4.6711

.16291

.02643

4.6175

4.7246

4.38

5.00

Below 30

18 4.8148

.16056

.03785

4.7350

4.8947

4.50

5.00

From 30 up to
34

4 4.7917

.20972

.10486

4.4580

5.1254

4.50

5.00

From 35 up to
39

1 5.0000

.

.

.

.

5.00

5.00

From 40 up to
44

3 4.5556

.25459

.14699

3.9231

5.1880

4.33

4.83

From 45 up to
49

9 4.8333

.11785

.03928

4.7427

4.9239

4.67

5.00

From 50 and
above

3 4.8889

.09623

.05556

4.6499

5.1279

4.83

5.00

Total

38 4.8070

.17123

.02778

4.7507

4.8633

4.33

5.00

Below 30

18 4.5556

.30080

.07090

4.4060

4.7051

3.50

4.88

From 30 up to
34

4 4.5312

.11968

.05984

4.3408

4.7217

4.38

4.62

From 35 up to
39

1 4.8750

.

.

.

.

4.88

4.88

From 40 up to
44

3 4.5833

.14434

.08333

4.2248

4.9419

4.50

4.75

From 45 up to
49

9 4.4306

.20833

.06944

4.2704

4.5907

4.12

4.75

From 50 and
above

3 4.9167

.07217

.04167

4.7374

5.0959

4.88

5.00

38 4.5625

.26596

.04314

4.4751

4.6499

3.50

5.00

18 4.5764

.37165

.08760

4.3916

4.7612

3.38

5.00

From 30 up to
34

4 4.4688

.11968

.05984

4.2783

4.6592

4.38

4.62

From 35 up to
39

1 5.0000

.

.

.

.

5.00

5.00

From 40 up to
44

3 4.6667

.26021

.15023

4.0203

5.3131

4.38

4.88

From 45 up to
49

9 4.5972

.15023

.05008

4.4817

4.7127

4.25

4.75

From 50 and
above

3 4.7917

.07217

.04167

4.6124

4.9709

4.75

4.88

Total
Learning_and_Growth_Perspective Below 30

98

10 4.0000 . . .026 1.36964 .05762 4.097 .255 5 . 5.20 From 45 up to 49 9 3.05774 .8768 4. .070 Within Groups .20 From 30 up to 34 4 3.20817 3.38 5.524 5.5000 .50 4.2754 4.051 Within Groups .520 .12472 3.001 1.80 Total 38 3.374 5 .085 37 .07212 3.8333 .00 4.079 37 Between Groups 3.634 32 .058 .637 5 .50 5.5088 3.3921 .482 .851 .211 .085 Total 3.8737 .50 4.7333 .9903 3.31091 .1876 3.0198 3.22973 .23333 2.9500 .70 4.5321 4.30 From 35 up to 39 1 4. .70 4.5043 5.08713 4.361 5 .80 38 4.127 1.7001 3.7275 4.Problems_Encountered Possible_Solutions Total 38 4.00 From 40 up to 44 3 4.772 32 . .8510 3.179 Within Groups 3.3611 .072 2.020 Total .36056 .314 37 .668 37 Between Groups 99 F Sig.5899 4.15546 3.80 From 50 and above 3 4.60 4.60 4. 4. 3.8294 4.675 Within Groups 3.10 4.980 32 .04680 4.2000 .80 From 30 up to 34 4 4.4447 3.510 .06667 4.717 32 .49666 .118 Total 4.4097 4.80 Below 30 18 4.0202 4.35942 .44460 .50 From 40 up to 44 3 3.00 Below 30 18 3.4935 3.35518 .5449 3.012 1.10 4.08472 3.7333 .07658 4.982 37 Between Groups .617 37 Internal_Process_Perspec Between Groups tive Within Groups Total Learning_and_Growth_Pe Between Groups rspective Within Groups Possible_Solutions Mean Square Between Groups Total Problems_Encountered df .40 4.062 2.123 Total 7.00 Total ANOVA Sum of Squares Financial_Perspective Customer_Perspective .24833 3.40 4.40415 .80 From 45 up to 49 9 4. .03333 4.28847 .11547 .2957 4.00 5.50 From 50 and above 3 4.6722 .3556 .6124 4.896 5 .37417 .939 32 .110 2.5104 4.970 .80 From 35 up to 39 1 5.1773 4.6053 .829 32 .348 5 .9000 .4000 .1790 4.4465 5.4553 4.8373 3.

03143 Internal_Process_Perspe Male ctive Female 15 4.7667 .18217 .248 Sig.276 35.04067 .4533 .176 .666 Sig.075 t-test for Equality of Means .247 .05040 -.457 .04760 .378 Equal variances not assumed Internal_Process_Perspective Equal variances assumed .17938 .34471 .222 35.00507 .07483 .210 .04704 23 4.059 34.938 .109 Equal variances not assumed Problems_Encountered Equal variances assumed .837 .6467 .05984 -.57339 .08776 Female 23 4.08545 Male 15 4.10326 .959 .5217 .246 -.16386 1.6033 .00507 .8333 .28580 .13082 .052 . Error Mean Male 15 4.3522 .07188 Problems_Encountered Male 15 4.17948 .33989 .36664 .06220 Learning_and_Growth_Pe Male rspective Female 15 4.06159 .06086 .03378 Female 23 4.03740 Male 15 4.513 1.06159 .19176 .14180 -.05175 23 4.10326 .20191 .179 36 .6250 .08590 -.08092 -. Error Difference 95% Confidence Interval of the Difference Lower Upper 36 .015 100 36 .05384 -.953 .051 .26738 36 .420 1.05672 36 .15076 .7083 .144 Equal variances not assumed Customer_Perspective Equal variances assumed 1.18131 .7609 .11705 Female 23 3.29832 .19005 .05092 Female 23 4. Deviation Std.45335 .00179 .299 . t .19720 .446 1.07645 Customer_Perspective Possible_Solutions Independent Samples Test Levene's Test for Equality of Variances F Financial_Perspective Equal variances assumed .20045 .05653 -.09705 -.Significant Difference between the Sex of the Respondents and the Lead Variables T-Test Group Statistics Sex Financial_Perspective N Mean Std.0467 .28136 1.04798 24.06667 .08781 -. (2Mean tailed) Difference df Std.230 .40981 .437 Equal variances not assumed Learning_and_Growth_Perspective Equal variances assumed 1.06667 .276 -.114 .260 .6083 .17079 1.16934 .786 2.

09135 .12567 .03595 Married 26 4.920 .06626 Customer_Perspective Possible_Solutions Independent Samples Test Levene's Test for Equality of Variances F Financial_Perspective Equal variances assumed 1.18008 .33710 .6333 .801 .002 t-test for Equality of Means Sig.40104 .065 .07928 -. t .4154 . Error Mean Single 12 4.03755 Problems_Encountered Single 12 3.7778 .17590 .33832 .5938 .175 30.153 Sig.710 .11171 36 .984 101 36 .16475 . Deviation Std.391 .13878 .03532 Single 12 4.07852 .5000 .5913 .12453 .3417 .00881 .862 .44315 .180 .09408 .14493 -.869 31.01114 .6683 .10116 .972 27.09286 -.10116 .06016 -.855 Equal variances not assumed Significant Difference between the Civil Status of the Respondents and the Lead Variables T-Test Group Statistics Civil_Sta tus Financial_Perspective N Mean Std.16399 .00881 .04274 .04738 Married 26 4.05762 -.9846 . (2Mean tailed) Difference df Std.33787 .27967 .05861 -.181 Equal variances not assumed Internal_Process_Perspective Equal variances assumed .28580 .09731 26 4.04470 Learning_and_Growth_Pe Single rspective Married 12 4.11639 -.10804 .8205 .13601 .04274 .58273 36 .Equal variances not assumed Possible_Solutions Equal variances assumed 1.131 .332 -.11577 Married 26 4.39619 .482 -. Error Difference 95% Confidence Interval of the Difference Lower Upper 36 .862 .42773 .19146 .08388 Single 12 4.6106 .968 -.11831 -.16412 .11437 Married 26 3.473 -.059 .22792 .729 22.696 .09698 .6771 .05039 -.398 .673 -.874 Equal variances not assumed Customer_Perspective Equal variances assumed .879 .12793 26 4.34110 .03450 Internal_Process_Perspe Single ctive Married 12 4.

553 18.5673 .9223 4.06682 4.08478 4.88 Total 38 4.38 5.18957 .33 5.30500 .03637 4.902 -.7628 4.021 -.18239 3.9109 4.06236 4.16268 .8333 .587 -.5625 .7654 .477 .50 5.044 -.00 26 4.064 .50 4.25 5.935 .00 Master's unit 5 4.7443 4.38 5.14184 -.5104 4.35128 .589 Equal variances not assumed Significant Difference between the Highest Educational Attainment of the Respondents and the Lead Variables Descriptives N Mean Financial_Perspective Customer_Perspective Internal_Process_Perspective Bachelor's degree Std.6499 3.03191 4.05518 23.9358 4.31857 .6000 .8034 3.00 38 4.09135 .079 2.38256 .19182 .10 Master's degree 7 4.75 Master's degree 7 4.12 4.10 4.00 Bachelor's degree 26 4.88 Total 38 4.07372 .22374 .35341 .7143 .9199 3.4520 4.27817 .67 5.559 -.7600 .04314 4.08839 4.62 4.8659 4.03762 4.80 Total Learning_and_Growth_Perspective Bachelor's degree Problems_Encountered Std.021 -.870 -.25100 .09449 .406 .7246 4.00 Master's degree 7 4.32736 .13693 .35128 .126 12.20597 .50 4.10514 4.88 Master's unit 5 4.853 15.17678 .8017 4.16291 .4300 4.8070 .13588 36 .38 5.3750 .00 Master's unit 5 4.04680 4.3571 .00 Master's unit 5 4.33311 .6269 4.00 Total 38 4.7885 .13339 -.17123 .5865 .05793 36 .12506 -.11225 3.64738 -.28847 .406 36 .4615 4.Equal variances not assumed Learning_and_Growth_Perspective Equal variances assumed -.10709 -.4751 4.00 Bachelor's degree 26 4.7700 4.62 Master's degree 7 4.6204 4.38 4.13332 -.64464 -.6711 .4612 4. Deviation 95% Confidence Interval for Mean 102 .7507 4.02778 4.05153 4.00 Bachelor's degree 26 3.196 .06124 4.67 5.13944 .513 .03571 4.0717 3.33 5.8667 .6053 .26275 .7885 4.25 4.4483 4.165 Equal variances not assumed Problems_Encountered .6250 . Error Lower Bound Upper Bound Minimum Maximum 26 4.19009 -.5500 .07503 3.7211 3.6109 3.27135 2.40 4.10202 -.17992 -.4213 4.3146 4.7001 3.48255 .1296 4.6175 4.6734 3.361 Equal variances assumed .8633 4.01683 .6935 5.09623 .01683 .26596 .7854 4.802 Equal variances not assumed Possible_Solutions Equal variances assumed -.661 -.821 4.38 4.6314 4.14600 -.07372 .75 Master's degree 7 4.06533 4.7110 4.50 Master's unit 5 3.02643 4.38 5.19764 .0398 4.6971 .6786 .

62 4.11111 4.152 Total 7.8148 .05270 4.085 Total 3.016 Within Groups 1.00 Total ANOVA Sum of Squares Financial_Perspective Customer_Perspective .5714 .125 Total 4.14854 .079 37 Between Groups 2.924 35 .314 37 .80 38 4.6711 .0412 4.004 1.306 2 .00 Supervisor 9 4.596 2.16291 .3404 4. 1.2559 4.00 Assistant Supervisor 3 4.80 Bachelor's degree 26 4.50 5.006 2 1.634 .8876 4.346 .3654 .135 2.5291 4.00 Manager 14 4.07217 .003 Within Groups 5.Possible_Solutions Total 38 3.8024 4.617 37 .88 Supervisor 9 4.20 4.6175 4.35518 .3921 .50 5.6798 4.44460 .094 .50 5.05856 4.6870 4.06054 4.053 35 .6786 .2754 4.02643 4.88 Assistant Supervisor 3 4.7246 4.10 4.04167 4.67 5.8495 4.39186 .271 2 .032 2 .067 2.525 .537 6.230 .2071 4.7778 .2997 5.20229 .7381 .026 Total .5951 4.7361 .6840 4.05762 4.5982 .50 Master's degree 7 4.07646 4.05158 4.67 5.085 37 .613 .0198 3.7250 .305 Significant Difference between the Position in the Company of the Respondents and the Lead Variables Descriptives N Mean Financial_Perspective Customer_Perspective Manager Std.10458 .6267 4.07212 3.00 Master's unit 5 4. Error 95% Confidence Interval for Mean Lower Bound Upper Bound Minimum Maximum 14 4.04677 4.9797 4.75 Accountant 7 4.019 .11785 .19235 .7275 4.054 2.18162 .308 35 .09440 4.108 2 .5088 3.38 4.38 5.17568 .029 Within Groups .148 .668 37 Total Learning_and_Growth_Pe Between Groups rspective Within Groups Possible_Solutions Mean Square Between Groups Internal_Process_Perspec Between Groups tive Within Groups Problems_Encountered df Between Groups F Sig.058 2 .2800 .5188 4. Deviation Std.8549 4.24976 .62 4.361 35 .5237 3.8737 .030 Total 1.9499 4.50 5.8657 4.08602 4.8757 4.00 4.5965 4.00 Assistant Manager 5 4.982 37 Between Groups .00 103 .33 5.19298 .7083 .88 Total 38 4.38 4.07685 4.8333 .5125 4.4915 4.346 35 .153 Within Groups 4.03970 4.19245 .00 Assistant Manager 5 4.971 35 .

7291 4.00 Manager 14 4.8070 .08602 4.0110 4.19235 .085 37 .276 .9263 4.75 Accountant 7 4.07212 3.11024 4.996 33 .5804 .08333 4.3921 .7222 .021 2.7507 4.17123 .13924 3.08746 4.7429 .7278 4.09449 .6499 3.4316 4.23333 3.00 Total 38 4.38 5.7143 .16298 .519 .7827 3.3627 5.70 4.08909 .26596 .32724 .4722 .11547 3.15899 3.04314 4.35518 .50 5.044 Within Groups .2468 4.7293 3.00 Assistant Supervisor 3 3.02778 4.7588 4.00 14 4.80 Assistant Supervisor 3 4.6000 .38 4.1021 3.2248 4.4286 .20 Total 38 3.076 2.90 4.30 4.4751 4.5104 4.4357 .9419 4.09393 4.026 Total .6964 .7275 4.3601 4.9000 .28847 .05762 4.1455 3.314 33 .070 2.4500 .083 .299 1.228 .8633 4.75 Accountant 7 4.03571 4.3402 4.5833 .0843 3.079 37 .028 1.13466 4.3112 4.05000 4.14434 .20000 .33 5.16017 4.38 4.2333 .52099 .38 4.6053 .201 Total Internal_Process_Perspec Between Groups tive Within Groups Total Learning_and_Growth_Pe Between Groups rspective Within Groups Total Problems_Encountered df Between Groups Within Groups 104 F Sig.08000 3.24851 .38 5.16454 3.00 Assistant Manager 5 4.4032 4.21471 .25 4.6000 3.921 .44460 .908 33 .50 5.9388 3.20 4.15704 3.5694 .80 Manager 14 4.11180 .5200 .083 4 .62 4.7222 4.3294 3.0160 4.12289 4.8024 4.38 5.8462 5.617 37 .664 4 .0286 .10 Accountant 7 3.43534 .03367 4.5982 .88 Assistant Manager 5 4.17889 .6269 4.60 4.62 Assistant Supervisor 3 4.4742 4.04680 4.5888 4.19094 .850 33 .0198 3.5417 .00 Total Learning_and_Growth_Perspective Manager Problems_Encountered Possible_Solutions Total ANOVA Sum of Squares Financial_Perspective Customer_Perspective Mean Square Between Groups .07289 4.80 Accountant 7 4.50 4.3968 3.12 5.091 3.80 Supervisor 9 4.131 4 .30 4.3667 .10 4.6579 4.50 4.8737 .00 Total 38 4.982 37 Between Groups .603 .5625 .166 6.2754 4.00 Assistant Manager 5 4.7001 3.10 4.1617 4.05738 4.47111 .177 4 .304 4 .50 5.033 Within Groups .48052 .2812 4.80 38 4.83 5.824 .50 Assistant Manager 5 3.6247 3.9286 .0673 5.5088 3.88 38 4.25761 . 1.3706 4.88 Supervisor 9 4.00 Manager 14 4.1279 4.00 Supervisor 9 4.381 .8017 4.32514 .00 4.3976 4.8667 4.4666 4.70 4.40415 .8800 .06885 4.Accountant Internal_Process_Perspective 7 4.47697 .80 Supervisor 9 3.40397 .197 1.2001 4.649 33 .75 Assistant Supervisor 3 4.

7283 4.50 5.9167 .6719 .07217 4.02778 4.80 From 6 up to 10 .80 Below 1 12 4.7018 3.6868 4.00 Below 1 12 4.06588 4.80 4.00 Below 1 12 4.7591 4.25 4.8750 .5625 .04701 4.04680 4.5846 4.7973 4.10684 4.8633 4.00 From 6 up to 10 7 4.2315 4.04347 4.1610 4.7025 4.8737 .70 From 11 up to 15 3 4.7507 4.7275 4.4403 4.1855 4.38 4.7696 4.4429 105 .7812 .4383 4.5833 .4688 .7001 3.04167 4.22822 .09164 4.00 From 6 up to 10 7 4.88 From 6 up to 10 7 4.88 From 1 up to 5 16 4.6711 .6175 4.11501 .5645 5.5714 .5645 5.80 From 1 up to 5 16 4.7266 3.15275 .50 4.20 4.83 5.12289 3.22493 .10 4.00 4.1279 4.07217 .8889 .6964 .347 4 .8750 .31458 .12500 .0640 4.3860 3.14556 .8240 3.38 4.25 4.02643 4.50 4.4751 4.5104 4.9279 4.28847 .30 From 6 up to 10 7 4.7247 4.4667 .05556 4.07864 4.7917 .34728 .38 5.50 4.5846 4.8571 .9873 3.38 5.07217 4.6667 .04611 4.32660 .9034 4.087 Within Groups 4.8874 4.668 37 Between Groups .6053 .36657 .9635 4. Deviation 95% Confidence Interval for Mean 7 4.17588 .4760 3.14174 .50 4.16283 .662 .80 Total 38 3.25 4.623 Significant Difference between the Length of Service in the Company of the Respondents and the Lead Variables Descriptives N Mean Financial_Perspective Customer_Perspective Internal_Process_Perspective Below 1 Lower Bound Upper Bound Minimum Maximum .5893 .80 Learning_and_Growth_Perspective Below 1 Possible_Solutions Std.75 From 11 up to 15 3 4.17123 .50 5.6751 4.88 5.8070 .00 From 11 up to 15 3 4.1855 4.33 5.00 Total 38 4.6364 3.8092 4.10 4.30221 .04981 4.3813 4.0959 4.75 5.20 From 1 up to 5 16 3.00 Total 38 4.88 From 11 up to 15 3 4.00 From 1 up to 5 16 4.6799 4.00 Below 1 12 3.3359 4.11518 4.88 From 1 up to 5 16 4.Total Possible_Solutions 7.75 From 1 up to 5 16 4.05357 4.6499 5.7246 4.67 5.5293 3.38 5.07555 4.5312 .00 Total 38 4.131 Total 4.6499 3.33 5.88 From 11 up to 15 3 4.2286 .70 4.75 5.30472 .16291 .04094 4.6771 Total Problems_Encountered Std.12500 .7667 . Error 12 4.05077 4.08819 4.44460 .7508 4.37009 .5833 .6500 .12199 .07212 3.4799 4.10025 3.0198 3.7374 5.26596 .04202 4.314 37 .00 From 6 up to 10 7 4.5836 4.08165 3.09623 .00 12 4.2250 .38 5.3011 4.0461 4.19925 .00 38 4.08502 4.32514 .5460 3.321 33 .16378 .04314 4.2872 5.

061 2.11547 .547 .859 .080 Total 3.023 Total .220 11.From 11 up to 15 Total 3 4.065 Within Groups .80 5.460 34 .05762 4.5798 5.030 Total 1.668 37 Total Learning_and_Growth_Pe Between Groups rspective Within Groups Possible_Solutions Mean Square Between Groups Internal_Process_Perspec Between Groups tive Within Groups Problems_Encountered df 106 F Sig.402 Within Groups 3.8667 .106 Total 7.017 Within Groups 1.051 3 .055 .5088 3.235 Within Groups 3.079 37 Between Groups 3.314 37 Between Groups 1.2754 4.3921 .617 37 .706 3 1.06667 4.954 .787 34 .709 34 .176 2.35518 .051 1.643 .50 5.207 3 .102 Total 4.195 3 .016 .00 ANOVA Sum of Squares Financial_Perspective Customer_Perspective .034 34 .608 34 .982 37 Between Groups .000 3.00 38 4.561 .527 3 .123 2.370 3 . 2.090 34 .085 37 .1535 4.803 .645 2.