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2013

Nasifa Jamal
EmQuest | Emirates Group
6/17/2013
SABRE EMD HANDOUT
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Contents
1. Introduction to EMD’s……………………………………Page 02
2. EMD Verification…………………………………………Page 03
3. Pricing an EMD – A………………………………………Page 04
4. Selling an Air Extra……………………………………….Page 05
5. Displaying Air Extras……………………………………..Page 06
6. Codes , EMD Time limit, Cancel Air Extras ...……………..Page 07
7. Standalone EMD’s………………………………………...Page 08
8. EMD Standalone Mask………..…………………………..Page 09
9. AE PNR Displays………………………………………….Page 12
10. EMD Issuance……………………………………….…….Page 13
11. EMD Audit Trail……………………………………………Page 17
12. EMD Void………………………………………………….Page 19
13. EMD Refund………………………………………………Page 21
14. Troubleshooting Errors……………………………………Page 25





Glossary
Term Description/Definition
AE Air Extra – Ancillary service provide by carrier
DQB* Agency audit trail that contains ticket data for transactions on a
particular date.
EMD Electronic Miscellaneous Document
EMD-A Electronic Miscellaneous Document associated to an electronic
ticket
EMD-S Standalone Electronic Miscellaneous Document, not associated
to an electronic ticket
FOP Form of Payment
RFIC Reason for Issuance Code
RFISC Reason for Issuance Sub Code



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EMD

Introduction
Electronic Miscellaneous Documents (EMD) allows you to issue electronic non-flight vouchers to
purchase Air Extras. You can issue EMDs at any time before travel for refundable value or the
collection of miscellaneous charges, which are either related to a specific flight (for example Air Extra
items), or standalone (for example, a car rental voucher).
Ancillary services, also known as optional services or Air Extras (AE), are supplementary services that
the carrier offers the customer; common examples include unaccompanied minors, transportation of
pets in the cargo hold, pre-reserved/premium seats, and checked baggage fees. The carrier files these
services via Airline Tariff Publishing Company (ATPCO). The system enters these services into the
reservation and communicates their booking to the carrier via Special Service Requests (SSRs).
As airlines elect to transition to these new documents (through 2013), EMD's are a replacement for all
non-ticket documents, replacing Virtual MCO's (VMCO's, VMPD's, excess baggage on tickets, etc.
Additional uses of EMD documents are also pending future airline implementations.


An associated EMD (EMD-A) is an EMD issued for the collection of miscellaneous and excess baggage
charges that are to be lifted with an ET flight coupon(s). Each coupon of the EMD-A is associated to a
flight coupon.


A standalone EMD (EMD-S) is an EMD issued for residual value or the collection of miscellaneous
charges that are not to be lifted with an ET flight coupon(s). A standalone EMD is not issued in
conjunction with a passenger ticket. It can reference a ticket but is not associated to a flight coupon.













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EMD Verification

To determine authorization to issue EMDs, look for new indicators in the BSP table (W/BSPXX*)

For Example: W/BSPTG*





To verify EMD functionality, check the carrier’s Electronic Ticket Profile (WETP*carrier code).

Response Example:

ELECTRONIC MISCELLANEOUS DOCUMENT
STATUS - 1S - ACTIVE
1B - INACTIVE
1F - INACTIVE
ACCEPT EMD - YES
EMD VOID LIST - YES
REFUND EMD - YES
CANCEL REFUND EMD – NO







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Pricing an EMD – A (Associate)
You sell Air Extras from the pricing response.

If you enter the pricing request (WP) without requesting Air Extras, you receive the following
message, provided Air Extras are available:

AIR EXTRAS AVAILABLE – SEE WP*AE

You cannot book/sell a pre reserved seat from the pricing response. If you attempt this, you receive
the following message:

INFORMATION ONLY - USE SEAT MAP TO BOOK/SELL

To check air extras from a PNR: WPAE


Response Example:













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Selling an Air Extra
You may only book Air Extras that contain a line number in the first column.

The system assumes the number of items to sell to be per passenger in the PNR, unless you name
select. When you do not add name select, the system bases the number of items it adds to the PNR on
the number of items in the entry, along with the number of passengers in the name field/itinerary.
When you do add name select, the system bases the number of items it adds to the PNR on the number
of items and the number of names in the entry.

Air Extra Selling Entries

Sell Air Extras for all passengers AE¥(number of items to sell)A(Air Extra item
number)
AE¥1A1


Sell multiple, different Air Extras (for example,
checked bag, digital movie player and dinner) for
all passengers
AE¥(number of items to sell)A(Air Extra item
number),(Air Extra item number),(Air Extra item
number)
AE¥1A1,3,4


Sell multiple, different Air Extras using name select
Note: Use (,) to indicate non sequential items and
(–) to indicate a range of items

AE¥(number of items to sell))A(Air Extra item
numbers)¥N(name number)
AE¥1A1,4-6¥N1.1



Sell Air Extras for multiple passengers, using name
select
Note: The system creates a separate item in the
PNR for each name.
AE¥(number of items to sell)A(Air Extra item
number)¥N(name number),(name number)
AE¥1A3¥N1.1,2.1


You do not segment select with Air Extras because each Air Extra’s line number is associated/related to
a specific itinerary segment.




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DISPLAY AIR EXTRAS IN PNR

Sold segments are stored in the Air Extra (AE) field in the PNR, and in PNR history. You can display
data in the AE field at any time. When the system adds an AE field to the PNR, and if any AE data exist,
the banner displays indicating that Air Extras exists.
Example:
Display PNR *A

1.2MATHESON/PETER MR/CHASE MASTER
1 NZ 6V 20MAY 5 AKLLAX HK2 1915 1230 /DCNZ*ELD4PH /E
2 NZ 1W 28MAY 6 LAXAKL HK2 2130 0530 30MAY 1/DCNZ*ELD4PH /E
TKT/TIME LIMIT
1.TAW/
PHONES
1.AKL682-605-1108-A
ANCILLARY EXISTS *AE TO DISPLAY
PRICE QUOTE RECORD EXISTS
SECURITY INFO EXISTS *P3D OR *P4D TO DISPLAY
REMARKS
1.-CHECK
RECEIVED FROM - PETE
31D1.31D1*AKP 0946/06MAY11 EZFFJU H
*AE items in PNR *AE

ANCILLARY SERVICES
1.SECOND CHECKED BAG 1.1 MATHESON/PETER MR
STATUS - HN1/REQUESTED
AMOUNT - 20.00NZD
TOTAL - 20.00NZD
FLIGHT - NZ0006V20MAYAKLLAX
DOC/CF - CPN -
2.SECOND CHECKED BAG 1.2 MATHESON/CHASE MASTER
STATUS - HN1/REQUESTED
AMOUNT - 20.00NZD
TOTAL - 20.00NZD
FLIGHT - NZ0006V20MAYAKLLAX
DOC/CF - CPN -
3.SECOND CHECKED BAG 1.1 MATHESON/PETER MR
STATUS - HN1/REQUESTED
AMOUNT - 20.00NZD
TOTAL - 20.00NZD
FLIGHT - NZ0001W28MAYLAXAKL
DOC/CF - CPN - ‡
DOC/CF - CPN –


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Codes

Status codes:

HN – Holding Need
HD – Holding confirmed; pending payment, EMD required
HK – Holding confirmed; no EMD required
HI – Holding confirmed; EMD issued (you can only issue the EMD if you have already issued the
ticket)
Reply/advice codes:
UN – Unable – special service not provided
UC – Unable to confirm/unable to waitlist
KD – Service confirmed subject to receipt of EMD issue or reissue
KK – Confirmed no EMD required
NO – No Action taken, plus free text
HX – Have cancelled
SD – Schedule change/rebooking. EMD already issued. Document number must be included in SSR.

Action codes:
NN – Service requested
HS – EMD issued for confirmed service (use only following KD)
XX – Service cancelled
EMD Time limit
The Sabre system allows you to issue an EMD until midnight the day after the carrier has confirmed the
Air Extra item.

CANCEL AIR EXTRAS

Cancel a single Air Extra AE¥X(Air Extra item number)
AE¥X1

Cancel multiple Air Extras AE¥X(Air Extra item number),(Air Extra item
number)
AE¥X1,3

Cancel all Air Extras in the PNR
Note:, Partial cancellation of an Air Extra
item (for a portion of travel), is not
permitted. Segment select may not apply.
AE¥XALL




Cancel all Air Extras for a specific segment AE¥XALL¥S(segment number)
AE¥XALL¥S2

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Stand-Alone EMD (EMD-S)
A Stand-Alone EMD (EMD-S) is an EMD issued for the collection of miscellaneous charges that are not
to be lifted with an Electronic Ticket flight coupon(s). A Stand-Alone EMD is not associated to a
passenger ticket; however, it may reference a ticket number.
In accordance with the IATA mandate, the vMCO and vMPD are scheduled to be discontinued as of
January 1st, 2014 in IATA\BSP markets. Airlines may utilize the EMD-S as the replacement document
for vMCO and vMPD. ARC will continue to support existing miscellaneous documents and have not
stated any sunset date.
To facilitate the issuance of the EMD-S, a new mask will provide agents with the ability to book an Air
Extra (AE) item manually. This manual AE will only support the building of Air Extra items that are not
able to be filed in ATPCo Optional Services (OC) and will always result in an EMD-S. Fulfillment will use
the manual AE item as the primary data source for the issuance of the EMD-S, and will reuse the
control tables (WAEP) and formats (W#EMD) to provide continuity with the existing Air Extra
fulfillment workflow introduced with EMD-A.
MANUAL AIR EXTRA (AE) CREATION
A new mask allows the user to create a manual AE item for use in issuance of an EMD-S. The mask
allows the agent to input all the necessary data to create the AE. It also allows including a parameter to
a reference an E-ticket.
In order to fulfill an EMD, the validating carrier must not be restricted in the agency TJR. The existing
block of EMD numbers assigned to a PCC are shared between EMD-A and EMD-S transactions. The
initial release limits a single AE item to an EMD-S. The EMD-S will have only one coupon.
The value of the EMD coupon is the value stored in the AE field for that AE item. This is the selling
currency and value as entered by the user via the manual AE mask. The agency must be authorized to
ticket in the selling currency in order to fulfill the AE item.
Once the EMD-S is issued, the existing IUR message is generated and the EMD transaction is reported
to the BSP. Plain paper coupons are printed, if applicable. The PNR is updated with existing “ME” item
in the *T field and an EMD accounting line. The AE item(s) are updated with the EMD number and the
status is changed to “HI” (fulfilled). The EMD-S items are added to the EMD audit trail display
(DQB*EMD). The EMD-S is stored in the Sabre Ticket Database and can be displayed with the existing
WTDB* entries. Unlike the EMD-A, the EMD-S will not be updated to a referenced eticket in the Sabre
Ticket Database. Invoice/Itinerary and/or PIR documents are stored on the DWLIST.





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EMD Standalone Mask
AE EMD-S Mask to Create Air Extra Item

The AE item can be added to the PNR for an EMD-S utilizing a mask to populate required data. The
mask can be accessed using the following entry:
Entry: AE‡EMD‡T(tt)‡N(nn)
Where tt = ticket field (TE) from PNR (for reference ticket number)
nn = name number
Note: ‡T is optional / ‡N is optional if only 1 name in PNR
Examples: AE‡EMD no name select/reference ticket
AE‡EMD‡T2‡N1.2 reference to a ticket in the *T field (#2) and name 1.2
Redisplay AE EMD-S Mask
Entry: AE‡EMD‡*


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Example Mask with Details Entered:



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AE PNR Displays
The AE Primary and Secondary displays will have a few minor changes.
For EMD-S – there will not be segment info included in the display, since it is not associated to a
segment. An additional field (Tax Exempt) will be included in the secondary display (*AES)

Example Primary Display (*AE):



Example Secondary Display (*AES):










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EMD Issuance
EMD Issuance Business Rules
• Only one EMD can be issued per AE item.
• Check your reporting table to ensure EMD is authorized for your region
• Be designated to the appropriate printer/stock based upon your reporting location
• The AE item must have “confirmed, pending payment” (“HD”) status.
• For any AE item which requires EMD-A payment, the ETKT must be issued prior to EMD issuance.
• For any AE item which require EMD-S payment, does NOT require ETKT issuance prior to EMD
issuance
• The EMD will be issued in the currency stored in the AE field. All items issued during one transaction
must have the same currency.
• Separate EMDs will be issued for each validating carrier. Currently interline EMD is not supported so
all AE items on the EMD must have the same fee owning carrier.
• An EMD will be issued per passenger for each RFIC. When multiple coupons are required for the
same board/off points on the same flight and date, a separate EMD will be issued.
• All AE items issued on the same EMD must have the same guarantee indicator (i.e. “guarantee” or “not
guarantee”).
• AE items that are valid for exchange only cannot be on the same EMD as AE items that can be
refunded
• AE items that are commissionable cannot be on the same EMD as AE items that are not
commissionable.
Journey AE items cannot be combined on the same EMD as sector AE items. Journey AE items only
have a value at the document level, not at the coupon level. Each journey AE item set (AEs that
comprise one journey) must be on a separate EMD.
The Sabre system allows you to issue an EMD until midnight the day after the carrier has confirmed the
Air Extra item. The Sabre system does not cancel the confirmed Air Extra item unless the carrier sends a
cancel message.
The industry expectation is that AE items will be fulfilled at time of booking. However, since the carrier
must confirm the service request via teletype (this may take up to 24 hours) and the confirmation
could arrive when the travel agency is closed, Sabre’s policy is to allow EMD issuance until midnight
the day after the AE item has been confirmed by the carrier, unless the carrier has filed a longer
“purchase by” date. Once the “purchase by” date has passed, Sabre will cancel the confirmed AE item.

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FULFILLMENT OF AIR EXTRAS


Issue electronic ticket

W¥(ticketing qualifier)¥(ticketing qualifier)¥(ticketing qualifier)
W¥AAA¥KP3¥F*AX371234567890120/1216
Response:
CREDIT VERIFICATION IN PROGRESS
OK 1949.91 811500
ETR MESSAGE PROCESSED
OK 6.6
AE ITEMS EXIST – USE W#EMD ENTRY TO FULFILL

Issue EMD
W¥EMD*AE(Air Extra item number(s) to fulfill)

Note: The status of the AE item must be HD (confirmed, pending payment). Maximum 9 EMDs (16
coupons maximum per EMD).

W¥EMD*AE1
W¥EMD*AE1-5
W¥EMD*AE1/3/5

W‡EMD*AE1-6«
OK 130.00
AIR EXTRAS FULFILLED
Entry edits
The AE item number(s) must be 1-3 numeric. Multiple AE items may be selected and must be in
numerical order from lowest to highest. Range is denoted by a dash (-). Individual items are separated
by a slash (/).
Examples of acceptable AE items:
Entry Description
W#EMD*AE3 Single AE item
W#EMD*AE03 Single AE item
W#EMD*AE003 Single AE item
W#EMD*AE1-4 Range of AE items, 1 through 4
W#EMD*AE1/3/5 Multiple individual AE items, 1 3 and 5
W#EMD*AE1-3/5 Range and individual AE items, 1 through 3 and 5
Note: When a minimum of one AE item is in a
status of HD (confirmed, pending payment) the
system generates an alert to remind you to fulfill
the AE items. The system does not display this alert
when you ticket from an FP line. A second end
transaction overrides this warning message – it is
informational only.

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Examples of unacceptable and invalid AE items:
Entry Description
W#EMD*AE0003 More than 3 numeric
W#EMD*AEA3 Alpha/numeric
W#EMD*AE*2 Non-numeric characters*
W#EMD*AE4-1 Range must be lowest to highest
W#EMD*AE1/5/3 Multiple individual AE items must be lowest to highest
W#EMD*AE5/1-3 Range and individual AE items must be lowest to highest
W#EMD*AE2/2 Duplicate AE items selected
W#EMD*AE/1/3/5/3 Extra / and Duplicate AE items selected
W#EMD*AE1/3-5/4 Range and multiple individual AE items must be lowest to highest
Additional Qualifiers
Validating carrier : W¥EMD*AE(Air Extra item number(s) to fulfill)¥A(validating carrier)

All EMDs issued in one transaction must be validated on the same validating carrier
If you do not add a validating carrier, the default carrier is the owning carrier – the carrier who filed
the fee

W¥EMD*AE1-5¥ANZ


Commission (KP, K) : W¥EMD*AE(Air Extra item number(s) to fulfill)¥KP(commission percent)

Commission percent is allowed for all agencies
Commission amount is allowed for BSP agencies if the Commission Default table shows the
COMMISSION AMOUNTS ALLOWED indicator
AE items that are commissionable cannot be on the same EMD as AE items that are not commissionable

W¥EMD*AE1¥KP7
W¥EMD*AE(Air Extra item number(s) to fulfill)¥K(commission amount)
W¥EMD*AE1/3/5¥K5.00


Form of Payment: : W¥EMD*AE(Air Extra item number(s) to fulfill)¥FCASH
Form of Payment (FOP) must be present in the W#EMD entry.
The same forms of payment allowed for ticket issuance are allowed for EMD issuance, except for two
forms of payment (2 forms of payment are not allowed for EMD issuance).
When form of payment is credit card, an authorization code for the total of all EMDs being issued will
be obtained.




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PNR UPDATES

When you issue the ticket and EMD, the system updates the following PNR fields.
*T field
Includes the electronic ticket number(s) (TE), an ME item and the EMD number(s) for each EMD the
system issues

*T«
TKT/TIME LIMIT
1.T-07MAY-ABC1*AKP
2.TE 0862845751955-NZ MATHE/P ABC1*AKP 0806/07MAY*I
3.TE 0862845751956-NZ MATHE/C ABC1*AKP 0806/07MAY*I
4.ME 0861820006021-NZ MATHE/P ABC1*AKP 0807/07MAY A
5.ME 0861820006022-NZ MATHE/P ABC1*AKP 0807/07MAY A
6.ME 0861820006023-NZ MATHE/C ABC1*AKP 0807/07MAY A
7.ME 0861820006024-NZ MATHE/C ABC1*AKP 0807/07MAY A
8.ME 0861820006025-NZ MATHE/C ABC1*AKP 0807/07MAY A

This position contains an “A” for an
associated EMD or an “S” for a stand-
alone EMD.
For EMD – A AE field

Displays the EMD number, coupon number and changes the status from confirmed, pending payment
(HD) to fulfilled (HI)

*AE«
ANCILLARY SERVICES
1.SECOND CHECKED BAG 1.1 MATHESON/PETER MR
STATUS - HI1/FULFILLED
AMOUNT - 20.00NZD
TOTAL - 20.00NZD
FLIGHT - NZ0002V20MAYAKLLAX
DOC/CF - 0861820006021 CPN - 01
2.SECOND CHECKED BAG 1.2 MATHESON/CHASE MASTER
STATUS - HI1/FULFILLED
AMOUNT - 20.00NZD
TOTAL - 20.00NZD
FLIGHT - NZ0002V20MAYAKLLAX
DOC/CF - 0861820006023 CPN - 01
3.SECOND CHECKED BAG 1.1 MATHESON/PETER MR
STATUS - HI1/FULFILLED
AMOUNT - 20.00NZD
TOTAL - 20.00NZD
FLIGHT - NZ0001V28MAYLAXAKL
DOC/CF - 0861820006022 CPN - 01
(partial display)

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For EMD – S AE field





PNR History

The system logs the EMD issuance entry to PNR history
*HT«
AT W‡PQ1
AT W‡EMD*AE1-6
R- P
ABC1 ABC1*AKP 1518/07MAY11

EMD AUDIT TRAIL

The system logs EMD transactions to the EMD audit trail.
Display the current date’s report

Entry: DQB*EMD






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The following qualifiers can be appended to the primary entry. These determine which airline and
what dates are to be included on the report.



SABRE SYSTEM TICKET DATABASE

When you issue an EMD, the system stores the EMD image in the Sabre system ticket database.

Display EMD from the Sabre system ticket database:
By *T item number WTDB*(*T item number)
WTDB*3
By EMD number WTDB*T(EMD number)
WTDB*T1234567890
EMD STANDALONE


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EMD ASSOCIATE

When you issue an EMD-A, the system updates the associated electronic ticket image display with the
EMD document number(s)
WTDB*2«

SABRE TICKET RECORD
PNR:IGVJKH
TKT:0862845751955 ISSUED:07MAY2011AKL PCC:ABC1 IATA:12345678
NAME:MATHESON/CHASE MASTER
FOP:CHECK
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 NZ 2 V 20MAY AKLLAX 2130 OK VAM1Y30 OPEN
2 NZ 1 V 28MAY LAXAKL 2130 OK VAM1Y30 OPEN
FARE NZD1820.00 TAX 20.00YR TAX 11.00IA TAX 28.00KK
TAX 43.40US TAX 7.40YC TAX 9.40XY
TAX 6.70XA TAX 3.40AY TAX 6.00XF
TOTAL NZD1955.30
COMM: .00
NONREF/NONEND/DATE CHANGES/PERMITTED/REROUTE NZD200
AKL NZ LAX671.80VAM1Y30 NZ AKL671.80VAM1Y30 NUC1343.60 EN
D ROE1.354566 XFLAX4.5
ASSOCIATED EMD: 0861820006021
0861820006022



VOID AN EMD

You can void an Electronic Miscellaneous Document (EMD) using the
existing void entries. Conditions of voiding:

 You may void only one EMD at a time
 Void is allowed only within the void reporting period
 Only the pseudo city code (PCC) which issued the EMD can
void the EMD
 EMD coupon status must be OPEN



Void EMD from *T field

WV(*T item number)
WV8, then renter to confirm void
WV8«
‡REENT IF 0861820006025 IS TO BE VOIDED-0028‡
WV8«
BSP Response: EMD VOID MSG SENT IF WITHIN BSP APPROVED GUIDELINES



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Void EMD from the Carrier EMD database display

Display EMD from *T field: WEMD*<*T item number>
WEMD*4
Or
Display EMD from EMD number: WEMD*T<EMD number> WEMD*T0861820006025
Void entry: WEMDV
‡REENT IF 0861820006025 IS TO BE VOIDED 0028‡
Re-enter: WEMDV
BSP Response: EMD VOID MSG SENT IF WITHIN BSP APPROVED GUIDELINES-0028


Upon successful void of an EMD the system:


“A” for associated
and
“S” for standalone

Removes the EMD number and coupon number from the *AE display and changes the status of the
item back to confirmed, pending payment (HD)

*AE«
ANCILLARY SERVICES
1.SECOND CHECKED BAG 1.1 MATHESON/PETER MR
STATUS - HD1/PAYMENT REQUIRED
AMOUNT - 20.00NZD
TOTAL - 20.00NZD
FLIGHT - NZ0002V20MAYAKLLAX
DOC/CF - CPN -
2.SECOND CHECKED BAG 1.2 MATHESON/CHASE MASTER
STATUS - HD1/PAYMENT REQUIRED
AMOUNT - 20.00NZD
TOTAL - 20.00NZD
FLIGHT - NZ0002V20MAYAKLLAX
DOC/CF - CPN -
3.SECOND CHECKED BAG 1.1 MATHESON/PETER MR
STATUS - HD1/PAYMENT REQUIRED
AMOUNT - 20.00NZD
TOTAL - 20.00NZD
FLIGHT - NZ0001V28MAYLAXAKL
DOC/CF - CPN - ‡
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Changes the EMD status to void in the Sabre system ticket database
WTDB*8«

SABRE ELECTRONIC MISCELLANEOUS DOCUMENT RECORD
PNR:IGVJKH
EMD:0861820006025 ISSUED:07MAY2011AKL PCC:ABC1 IATA:12345678
NAME:MATHESON/CHASE MASTER FF:
NAME REF: TOUR ID:
FOP:CHECK
CPN A/L BRDOFF DATE QTY AIR EXTRA STAT
1 NZ AKLLAX N/A 1 IN-FLIGHT ENTERTAINMENT VOID
2 NZ LAXAKL N/A 1 IN-FLIGHT ENTERTAINMENT VOID
BASE AMT NZD50.00 EMD TTL NZD50.00
EQUIV AMT NZD50.00
AKL NZ X/LAX NZ AKL 50.00 END
RFIC - G
ENDORSEMENTS/RESTRICTIONS -
EMD TYPE - ASSOCIATED
ASSOCIATED ELECTRONIC TICKET NUM: 0862845751956
CPN ASSOCIATION
ETKT CPN EMD CPN FEE CARRIER REFUND FOP SIMULT TKTG
1 1 NZ X
2 2 NZ X
Additional Void Trails:
DQB*EMD/D07MAY«
WV*«



REFUND AN EMD

You are able to refund an Electornic Miscellaneous Document (EMD).
 No qualifiers will be allowed with the EMD refund entry
 Only one EMD document can be refunded at a time
 You cannot select which coupons to refund. The system sends the EMD number in the
refund request and the carrier determines which coupons to actually refund.
 Automated Refunds must be active in your country’s BSP table
 Only the IATA/ARC number which issued the EMD can refund the EMD
 At this time, you cannot cancel an EMD refund









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Display the PNR that contains the EMD you wish to refund
If you do not display a PNR or if no current PNR exists when you process the EMD refund, the
system creates a reference PNR and automatically ends the refund transaction.



Begin the EMD refund:


WFRR(13-digit EMD number)/EMD
WFRR1234567890123/EMD

OR

Using *T item number


WFRRTR(*T item number)/EMD
WFRRTR4/EMD


Note: The system automatically verifies the current EMD coupon status from the carrier’s ticket database
and determines if any coupons are eligible for refund.
If the carrier returns a good response (determines if any EMD coupon status is OPEN), the refund process
continues.
If no coupon status is OPEN, you receive the error message of REFUND NOT ALLOWED – VERIFY EMD
COUPON STATUS.




Response when you have refunded the EMD from a displayed PNR:
EMD REFUND TRANSACTION PROCESSED EMD REFUND ACCOUNTING DATA CREATED IN ACTIVE
PNR
Response when you have refunded the EMD with no PNR displayed:
EMD REFUND TRANSACTION PROCESSED EMD REFUND ACCOUNTING DATA CREATED IN PNR
REFERENCE JZXRDB
Note: When you refund a ticket via Refunds and Exchanges and associated EMDs exist, you receive
this trailer message:
EMD DOCUMENTS EXIST – REFUND SEPARATELY

SYSTEM UPDATES

The system creates a reference PNR when no PNR is present in the work area

The PNR contains:
An OTH segment for the current date
An EMD refund accounting line
An MR item in the *T field

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For Example:
*JZXRDB«
JZXRDB
1.1HANSEN/KAREN
1 OTH YY 29JUL Q GK1 HDQ/AUTOMATED REFUND EMD
TKT/TIME LIMIT
1.T-
PHONES
1.AMS817-123-1234-A
CUSTOMER NUMBER - H10100
ACCOUNTING DATA
1. RNZ¤1234567890/ .00/ 95.00/ 0.00/ONE/CXAXXXXXXXX
XXXX1009 1.1HANSEN K/1/123/F/EMD
RECEIVED FROM - P
ABC1.ABC1*A5Z 0742/29MAR11 JZXRDB H

Refund item in *T field:
*T«
TKT/TIME LIMIT
1.T-
2.MR 0861234567890-AT HANSE/K ABC1*A5Z 1442/29MAR*A

Removes the EMD number in the *AE display from each applicable AE item and changes the AE item
status from fulfilled (HI) to confirmed, pending payment (HD)

*AE«
ANCILLARY SERVICES
1.SMALL SPORTING EQUIPMENT 1.1 YANG/KIM MAI MRS
STATUS - HI1/FULFILLED
AMOUNT - 25.00NZD
TOTAL - 25.00NZD
FLIGHT - NZ0176M02JUNPERAKL
DOC/CF - 0861820006245 CPN - 04
5.PILLOW/BLANKET PACK 1.2 YANG/MAI LING MISS
STATUS - HD1/PAYMENT REQUIRED
AMOUNT - 10.00NZD
TOTAL - 10.00NZD
FLIGHT - NZ0008Q03JUNAKLSFO
DOC/CF - CPN




EmQuest Page 24


Changes the coupon status to RFND in the Sabre system ticket database

Note: The status for any remaining open coupons which are not refundable changes to NORF status,
meaning Not Refundable.
When you refund the EMD, the system removes the EMD number(s) from the associated ticket image
display.
WTDB*4«
SABRE ELECTRONIC MISCELLANEOUS DOCUMENT RECORD
PNR:EDCPCK
EMD:0861820006244 ISSUED:05MAY2011AKL PCC:ABC1 IATA:12345678
NAME:YANG/MAI LING MISS FF:
NAME REF: TOUR ID:
FOP:AXXXXXXXXXXXX0120*XXXX/710253
CPN A/L BRDOFF DATE QTY AIR EXTRA STAT
1 NZ AKLSFO N/A 1 IN-FLIGHT ENTERTAINMENT RFND
BASE AMT NZD10.00 EMD TTL NZD10.00
EQUIV AMT NZD10.00
EMD REFUND AUDIT TRAIL

DQB*RFEMD

Display next 500 DQB*RFEMD/MD (can be
repeated as necessary)
Display previous 500 DQB*RFEMD/MU
Move to the first 500 DQB*RFEMD/MT
Move to the last batch DQB*RFEMD/MB
Use existing MD, MU, MB, and MT entries to
navigate within the existing batch you have
displayed.
The Total Line displays only on the last page.
DQB*RFEMD
DQB*RFEMD «
EMD REFUND REPORT 12MAY11 ABC1
TRAVELTOURS
AIRLINE DOCUMENT AGENT DATE OF FORM OF
REFUND
CODE NUMBER SINE/TIME REFUND PAYMENT
AMOUNT
PNR-EDCPCK YANG/MAI LING MISS
086 1820006244 AKP/0812 12MAY11 CC EMD NZD
10.00
TOTAL REFUNDS - 1 CASH/CHECK CREDIT
NZD 10.00 .00 10.00
Display the current date’s report and specify the
airline (maximum of 1 airline code)
DQB*RFEMD/A(2-character airline code)
DQB*RFEMD/ANZ
Display the report and specify a date or date range
(maximum of 31 days from today)
DQB*RFEMD/D(date month)
DQB*RFEMD/D02MAR
DQB*RFEMD/D(date month)-(date month)
DQB*RFEMD/D02MAR-10MAR
Display the report and specify that only direct
ticketing EMD transactions are included in the
display
DQB*RFEMD¥TAT
You may combine the A and D qualifiers in any order, separated by a /; the ¥TAT qualifier must be the
last qualifier in the entry:
Specify airline and date DQB*RFEMD/ANZ/D02MAR
Specify date range, airline DQB*RFEMD/D02MAR-10MAR/ANZ
EmQuest Page 25

TROUBLE SHOOTING

EMD STANDALONE MASK








EmQuest Page 26

EMD ISSUANCE















EmQuest Page 27

EMD DQB*

EMD REFUNDS



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