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CHAPTER: 1
INTRODUCTION








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INTRODUCTION
A bank is a financial institution and a financial intermediary that accepts
deposits and channels those deposits into lending activities, either directly by
loaning or indirectly through capital markets. A bank links together customers
that have capital deficits and customers with capital surpluses.
Due to their influential status within the financial system and upon national
economies, banks are highly regulated in most countries. Most nations have
institutionalised a system known as fractional reserve banking, in which banks
hold only a small reserve of the funds deposited and lend out the rest for profit.
They are generally subject to minimum capital requirements based on an
international set of capital standards, known as the Basel Accords. Banking in
its modern sense evolved in the 14th century in the rich cities of Renaissance
Italy but in many ways was a continuation of ideas and concepts of credit and
lending that had its roots in the ancient world. In the history of banking, a
number of banking dynasties have played a central role over many centuries.
The oldest existing bank, Monte dei Paschi di Siena, was founded in 1472 in
Siena, Italy.
Finance is the life blood of trade, commerce and industry. Now-a-days, banking
sector acts as the backbone of modern business. Development of any country
mainly depends upon the banking system.
The term bank is either derived from old Italian word banca or from a French
word banque both mean a Bench or money exchange table. In olden days,
European money lenders or money changers used to display (show) coins of
different countries in big heaps (quantity) on benches or tables for the purpose
of lending or exchanging.A bank is a financial institution which deals with
deposits and advances and other related services. It receives money from those
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who want to save in the form of deposits and it lends money to those who need
it.
Banking in India in the modern sense originated in the last decades of the 18th
century. The first banks were Bank of Hindustan (1770-1829) and The General
Bank of India, established 1786 and since defunct.
The largest bank, and the oldest still in existence, is the State Bank of India,
which originated in the Bank of Calcutta in June 1806, which almost
immediately became the Bank of Bengal. This was one of the three presidency
banks, the other two being the Bank of Bombay and the Bank of Madras, all
three of which were established under charters from the British East India
Company. The three banks merged in 1921 to form the Imperial Bank of India,
which, upon India's independence, became the State Bank of India in 1955. For
many years the presidency banks acted as quasi-central banks, as did their
successors, until the Reserve Bank of India was established in 1935.
In 1969 the Indian government nationalised all the major banks that it did not
already own and these have remained under government ownership. They are
run under a structure know as 'profit-making public sector undertaking' (PSU)
and are allowed to compete and operate as commercial banks. The Indian
banking sector is made up of four types of banks, as well as the PSUs and the
state banks, they have been joined since 1990s by new private commercial
banks and a number of foreign banks.
Banking in India was generally fairly mature in terms of supply, product range
and reach-even though reach in rural India and to the poor still remains a
challenge. The government has developed initiatives to address this through the
State bank of India expanding its branch network and through the National
Bank for Agriculture and Rural Development with things like microfinance.
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Bank is a financial institution which receives deposits from the public and lends
them for investment purpose i.e., deposits of money and advances of the Main
function of banks, but in the era of globalization banks indulges themselves in
many activities like Insurance, Mutual Fund Business and Investment in Stock
Exchanges. These activities of banking are considered as Para Banking
Activities.














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CHAPTER: 2
HISTORY…






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The history of banking begins with the first prototype banks of merchants of the
ancient world, which made grain loans to farmers and traders who carried goods
between cities. This began around 2000 BC in Assyria and Babylonia. Later, in
ancient Greece and during the Roman Empire, lenders based in temples made
loans and added two important innovations: they accepted deposits and changed
money. Archaeology from this period in ancient China and India also shows
evidence of money lending activity.
Banking, in the modern sense of the word, can be traced to medieval and early
Renaissance Italy, to the rich cities in the north such as Florence, Venice and
Genoa. The Bardi and Peruzzi families dominated banking in 14th century
Florence, establishing branches in many other parts of Europe. Perhaps the most
famous Italian bank was the Medici bank, established by Giovanni Medici in
1397. The oldest bank still in existence is Monte dei Paschi di Siena,
headquartered in Siena, Italy, which has been operating continuously since
1472. It is followed by Berenberg Bank of Hamburg (1590).
The development of banking spread from northern Italy throughout the Holy
Roman Empire, and in the 16th century the position of the Medicis was
eventually taken over by the Fuggers and the Welsers, followed by a number of
important innovations that took place in Amsterdam during the Dutch Republic
in the 17th century, and in London in the 18th century. During the 20th century,
developments in telecommunications and computing caused major changes to
banks' operations and let banks dramatically increase in size and geographic
spread. The financial crisis of 2007–2008 caused many bank failures, including
some of the world's largest banks, and provoked much debate about bank
regulation.
The origins of modern banking can be traced to medieval and early Renaissance
Italy, to the rich cities in the north like Florence, Lucca, Siena, Venice and
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Genoa. The Bardi and Peruzzi families dominated banking in 14th century
Florence, establishing branches in many other parts of Europe. One of the most
famous Italian banks was the Medici Bank, set up by Giovanni di Bicci de'
Medici in 1397. The earliest known state deposit bank, Banco di San Giorgio
(Bank of St. George), was founded in 1407 at Genoa, Italy.
Modern banking practice, including fractional reserve banking and the issue of
banknotes emerged in the 17th and 18th centuries. Merchants started to store
their gold with the goldsmiths of London, who possessed private vaults, and
charged a fee for that service. In exchange for each deposit of precious metal,
the goldsmiths issued receipts certifying the quantity and purity of the metal
they held as a bailee; these receipts could not be assigned, only the original
depositor could collect the stored goods.
Gradually the goldsmiths began to lend the money out on behalf of the
depositor, which led to the development of modern banking practices;
promissory notes (which evolved into banknotes) were issued for money
deposited as a loan to the goldsmith. The goldsmith paid interest on these
deposits. Since the promissory notes were payable on demand, and the advances
(loans) to the goldsmith's customers were repayable over a longer time period,
this was an early form of fractional reserve banking. The promissory notes
developed into an assignable instrument which could circulate as a safe and
convenient form of money backed by the goldsmith's promise to pay, allowing
goldsmiths to advance loans with little risk of default. Thus, the goldsmiths of
London became the forerunners of banking by creating new money based on
credit.
The Bank of England was the first to begin the permanent issue of banknotes, in
1695. The Royal Bank of Scotland established the first overdraft facility in
1728. By the beginning of the 19th century a bankers' clearing house was
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established in London to allow multiple banks to clear transactions. The
Rothschild's pioneered international finance on a large scale, financing the
purchase of the Suez canal for the British government.
The oldest bank still in existence is Monte dei Paschi di Siena, headquartered in
Siena, Italy, which has been operating continuously since 1472. It is followed
by Berenberg Bank of Hamburg (1590) and Sveriges Riksbank of Sweden
(1668).
India cannot have a healthy economy without a sound and effective banking
system. The banking system should be hassle free and able to meet the new
challenges posed by technology and other factors, both internal and external.
In the past three decades, India's banking system has earned several outstanding
achievements to its credit. The most striking is its extensive reach. It is no
longer confined to metropolises or cities in India. In fact, Indian banking system
has reached even to the remote corners of the country. This is one of the main
aspects of India's growth story.
The government's regulation policy for banks has paid rich dividends with the
nationalization of 14 major private banks in 1969. Banking today has become
convenient and instant, with the account holder not having to wait for hours at
the bank counter for getting a draft or for withdrawing money from his account.
The first bank in India, the General Bank of India, was set up in 1786. Bank of
Hindustan and Bengal Bank followed. The East India Company established
Bank of Bengal (1809), Bank of Bombay (1840), and Bank of Madras (1843) as
independent units and called them Presidency banks. These three banks were
amalgamated in 1920 and the Imperial Bank of India, a bank of private
shareholders, mostly Europeans, was established. Allahabad Bank was
established, exclusively by Indians, in 1865. Punjab National Bank was set up
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in 1894 with headquarters in Lahore. Between 1906 and 1913, Bank of India,
Central Bank of India, Bank of Baroda, Canara Bank, Indian Bank, and Bank of
Mysore were set up. The Reserve Bank of India came in 1935.
During the first phase, the growth was very slow and banks also experienced
periodic failures between 1913 and 1948. There were approximately 1,100
banks, mostly small. To streamline the functioning and activities of commercial
banks, the Government of India came up with the Banking Companies Act,
1949, which was later changed to the Banking Regulation Act, 1949 as per
amending Act of 1965 (Act No. 23 of 1965). The Reserve Bank of India (RBI)
was vested with extensive powers for the supervision of banking in India as the
Central banking authority. During those days, the general public had lesser
confidence in banks. As an aftermath, deposit mobilization was slow. Moreover,
the savings bank facility provided by the Postal department was comparatively
safer, and funds were largely given to traders.








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CHAPTER: 3
SERVICES
PROVIDED BY
BANK…






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SERVICES..
1. acceptance of deposits (on term or at demand etc.) with or without the
interest rate;
2. granting of credits (consumptions and morgage, factoring with or without
regression right, financing of commercial transactions, issuance of
warranties and bails, etc.);
3. providing services of clearing and incasso;
4. financial leasing;
5. purchase and sale of money (including foreign currency exchange);
6. providing credit services;
7. foreign currency operations, including the purchase and sale of foreign
currencies via transfers to individuals and juridical persons, in the limits
set by the External Relations and Exchange Operations Department;
8. opening and management of accounts;
9. check operations (purchase of nominative checks, purchase and sale of
traveler checks);
10. providing services on the securities market via the Treasury Department;
11. providing services of keeping, cashing and transportation of money and
values;
12. contracts of issuance and service of banking cards;
13. providing services of money transfers via international money transfers,
in accordance with the contracts signed by the Bank;
14. acceptance of payments in favor of beneficiaries (utilities, State taxes,
etc.);
15. social payments (compensations, etc.) in accordance with the internal
regulations of the Bank;
16. any other financial activity allowed by the National Bank of Moldova
according to the internal regulations..
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 Deposit/Investment Accounts:
 Savings
 Fixed (Term) Deposits
 Special Investment Accounts
 Corporate/Personal Chequing Accounts
 Foreign Currency Accounts
 Credit Facilities:
 Loans/Mortgages
 Overdrafts
 Bonds
 Trade Financing (Export/Import Trade Financing):
 Letter of Credit
 Bill Discounting
 Invoice Financing
 Bills for Collection
 Bank Guarantee and Confirmations
 Inventory Financing
 Foreign Trade:
 Draft/Money Orders Negotiation
 Electronic Funds Transfers
 Traveler‟s Cheques
 Night Deposit Facilities
 Safety Deposit Boxes
 Payroll Processing
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 Card Services:
 Credit Cards (Local and Foreign)
 Debit Cards
 Automated Teller Machines (ATMs)
 Point of Sales (POS) Terminals
 Telephone Banking
 Payment of Utility Bills
 Internet Banking
 Manager‟s Cheques
 Letter of Introduction
 Balance Confirmation (Audit Queries)
 Credit Enquiries Letters
 Standing Orders
 Encashment of Cheques/withdrawal of Funds from Accounts








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CHAPTER: 4
STUDY ON BANK
OF BARODA….






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( A ) INTRODUCTION…
Bank of Baroda (BoB) (Hindi: बै क ऑफ बड़दा) is an Indian state-owned banking
and financial services company headquartered in Baroda, or Vadodara. It offers
a range of banking products and financial services to corporate and retail
customers through its branches and through its specialised subsidiaries and
affiliates in the areas of retail banking, investment banking, credit cards, and
asset management. Its total global business was 8,021 billion as of 31 March
2013, making it the second largest Bank in India after State Bank of India. In
addition to its headquarters in its home state of Gujarat, it has a corporate
headquarters in the Bandra Kurla Complex in Mumbai.
Based on 2012 data, it is ranked 715 on Forbes Global 2000 list. BoB has total
assets in excess of 3.58 trillion (short scale), 3,583 billion (long scale), a
network of 4283 branches (out of which 4172 branches are in India) and offices,
and over 2000 ATMs.
The bank was founded by the Maharaja of Baroda, H. H. Sir Sayajirao Gaekwad
III on 20 July 1908 in the Princely State of Baroda, in Gujarat. The bank, along
with 13 other major commercial banks of India, was nationalised on 19 July
1969, by the Government of India and has been designated as a profit-making
public sector undertaking (PSU).
Bank of Baroda is one of the Big Four banks of India, along with State Bank of
India, ICICI Bank and Punjab National Bank.



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( B ) AWARDS GIVEN TO BANK BARODA

 Bank of Baroda conferred winner of ASSOCHAM Social Banking
Excellence
 Award under Public Sector Banks category
 Bank of Baroda awarded the first prize under Indira Gandhi Rajbhasha
Shield
Competition
 Bank of Baroda conferred Special Award for Best IT Team at IDRBT
Banking
 Technology Excellence Awards 2012-13
 Bank of Baroda conferred the Best Public Sector Bank at Dun &
Bradstreet – Polaris
 Financial Technology Banking Awards 2013
 Bank of Baroda Receives Award for Excellence in Financial Reporting
 Bank of Baroda conferred Best Public Sector Bank Award
 Bank of Baroda bags The Sunday Standard FINWIZ 2012 Awards
 Bank of Baroda bags Best Public Sector Bank Award
 Bank of Baroda bags Forbes India Leadership Award
 Bank of Baroda bags Business India Best Bank Award
 Bank of Baroda bags the prestigious „Indira Gandhi Rajbhasha Shield‟
 Bank of Baroda bags Dun & Bradstreet – Polaris Financial Technology
Banking Awards 2012
 Bloomberg UTV Financial Leadership Awards – Best PSU Bank Award
 MY FM Stars of the Industry Award 2012
 NDTV Profit Business Leadership Awards 2011
 Business World Best Bank 2011 Awards

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( C ) SERVICES
 Demat
Bank of Baroda India‟s International Bank now offers you the opportunity to
deal and open a Demat account. We are depository participant of Central
Depository Services Ltd as well as National Securities Depository limited

An individual, Non-Resident Indian, Foreign Institutional Investor, Trusts,
Clearing Houses, Financial Institution, Clearing Members and Mutual Funds can
open a Demat account.
 Baroda Health
Baroda Health" (Mediclaim Insurance Policy) for Bank‟s Account holders.
With a view to offer value added services to our customers, we have developed
a co-branded insurance product called as "BarodaHealth" (Mediclaim Insurance
Policy) for Bank's Account holders w.e.f. 23rd February 2006 available at all
our branches across the country
 Remittances (Baroda Money Express)
Business relations get strengthened and add to the trust when financial dealings
happen on time. The Baroda Money Express remittance facility ensure instant
payments and transfer of funds, saving you and your associates from waiting
endlessly for funds to get credited.
This facility is available for both retail and corporate customers enabling
efficient and easy transfer of money. So no more delays in transfer of funds
typical of Banker's Cheque, Demand Drafts, Mail Transfers and Telegraphic
Transfers.
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The facility is available at 345 branches across 53 centres in India inclusive of
all branches in Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Mumbai,
and Pune.
 Collection Services

>

 Outward Bills for Collection:

All branches of Bank of Baroda have the facility of collecting Cheques,
Demand Drafts, Interest Warrants, Dividend Warrants, Refund Orders,
Clean Bills and Documentary Bills from customers and various centres..
All Cheques and other instruments are collected into properly introduced
accounts and sent for collection on the day of receipt from the customers
or the next working day.

 Time Bound Collection:

All branches of Bank of Baroda are prompt in terms of the collections
and forwarding of cheques and other instruments. For metro cities, when
financial instruments are presented in a branch, the proceeds are credited
to the customer's account on the same day in the following week. For
state capitals, (and centres with more than 100 branches), amount is
credited only after 10 days. If these instruments are not collected within
14 days of lodgement, interest @ 2% per annum over savings bank rate is
paid and is credited to the customer's account, without the customer
having to claim it. Branches also accept requests for collection of Loan
Certificates / FDRs issued by Joint Stock Cos.; prize money of Lottery
Tickets, Foreign Currency Notes etc. The bank levies service charges as
stipulated from time to time.
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 Inward Bills for Collection:

Bills of Exchange, Promissory Notes, Hundi's etc. (Clean /
Documentary), payable locally but received from outstation branches /
banks / parties are treated as "Inward Bills for Collection". Also, Bills
received from Bank of Baroda branches and from other banks, directly
from drawers or outstation parties are treated as Usance (??) Bills.

 BOB Quick

The Funds collected in this offering are credited to the customer's account
within a guaranteed period of 7 days. Bank of Baroda's BOB Quick
ensures a better collection service, which creates new avenues of income
and ensures better investment of funds. All cheques amounting to Rs.
25000/- and above are drawn on select banks and are eligible for "Quick
inter station clearing". Rs. 50/- per packet is charged for courier charges
with an additional but nominal collection charge.

 National Clearing Special Facilities:
This product is an undertaking by the Reserve Bank of India, for inter city
clearing of cheques between the four metropolitan centres of Delhi,
Mumbai, Chennai and Calcutta.

 Electronic Clearing Services (ECS)
This is a unique system under which Bank of Baroda helps companies
and institutions making heavy payments disburse these amounts directly
into the bank accounts of the beneficiaries such as account holders,
shareholders, investors etc.
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( D ) INNOVATION ….
Data Warehousing To Drive Innovation At Bank Of Baroda
The Bank of Baroda (BoB) is in the process of implementing the HP Neoview
data warehouse solution. The bank initiated the deployment in June 2008 and
will have the first decision support information report by January 2009. This
report will help to expedite the implementation process.

DW provides a platform for innovation
"Data warehouse is a core application for any enterprise that can be used as a
framework for developing a number of other arterial solutions around the
warehouse like MIS, BI, Performance Analysis etc," says K M Asawa, DGM –
Projects and IT – Infrastructure, Bank of Baroda. Basically, the data warehouse
solution provides a predictive model. The solution acts as a pool of company
information that is extracted from various sources like the Core Banking
Solution (CBS), the Human Resource Management System (HRMS) and other
applications. After pooling the information, it is analysed, processed and
aggregated into small silos as data models.
Every organisation creates independent data models. For example, a bank will
have to develop a model to aggregate the total deposit balances for an entire
year to calculate the monthly average of deposits received by the bank for that
year. Each business unit will have to develop hundreds of data models to arrive
at various conclusions.


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E-BANKING
Enables people to carry out most of their banking transactions using a safe
website which is operated by the respected bank
Advantage
Faster & more convenient transaction
 No longer required waiting in long queues
 Opening of account simple & easy
 Apply for bank loan
 Cost effective for banker side
 Fund transfer become faster & convenient
 Stock trading, exchanging bonds & other investment

Core Banking
Core Banking Solution (CBS) is networking of branches, which enables
Customers to operate their accounts, and avail banking services from any
branch of the Bank on CBS network, regardless of where he maintains his
account. The customer is no more the customer of a Branch. He becomes the
Bank‟s Customer. Thus CBS is a step towards enhancing customer convenience
through Anywhere and Anytime Banking.






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CORPORATE BANKING
As corporations grow they feel the need to expand and invest in new
infrastructure. External finance is one of the most important sources for funding
expansion plans.
With services ranging from Working Capital Finance, Short Term Corporate
Loans, Project Finance to Cash Management and Merchant Banking, Bank of
Baroda Corporate Banking offers various options that help fund and enable
corporations in their investment and expansion plans. These products also offer
merchant banking and cash management solutions.
Our global presence, large-scale operability, highly networked systems and
local market penetration allow our customers to reap financial benefits to the
maximum.
NRI BANKING
Bank of Baroda commenced its overseas journey way back in 1953 and has
nurtured Indians abroad to spread their business across the world. The Sun
never sets at Bank of Baroda, popularly known as “India‟s International Bank”.
We continue to cherish our rich ethnic traditional values and culture, during our
personal interface with NRI‟s residing abroad.
Our wide network of foreign branches, offices and Correspondent Relations at
convenient business locations all round the world, ensure a smooth and safe
banking experience to NRIs. We understand your changing needs and
expectation on Banking Services. Our state of art technology platform enables
us to provide you host of tech savvy products at your comfort and convenience,
thereby facilitating a global banking experience.

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( E ) TECHNOLOGY….
Technology Upgradation Fund Scheme (TUFS) For Textile And Jute
Industries:
Bank of Baroda grants loans under Technology Up-gradation Fund Scheme
launched by Government of India as per guidelines received from time to time
from Ministry of Textiles. Bank of Baroda is a nodal agency for determining
eligibility and releasing of subsidy for the cases financed by the bank under the
scheme.

Infinet:
In a major step towards making the Indian Banking and Financial Sector
Technology enabled, the Institute set up the INdian FInancial NETwork
[INFINET], the nationwide Closed User Group Communication Backbone for
the Indian Banking and Financial Sector on June 19, 1999. Presently, the
network consists of over 1800 VSATs located in 300 cities of the country and a
seamlessly integrated Leased Line Network (LLN) connecting 22 major cities.

Various inter-bank and intra-bank applications ranging from Simple Messaging
to Real Time Gross Settlement System are being implemented using the
INFINET. The Network has maintained 99.9% uptime right since its inception.
The INFINET is now being upgraded to IP-VPN Technology.







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National Financial Switch:
The Institute ushered in convenience-banking for the citizens of the country by
setting up the National Financial Switch (NFS) in 2004. The NFS comprises of
a National Switch to facilitate inter-connectivity between the Banks' Switches
and their ATMs.
The NFS enables the customer of a connected bank to transact through the
ATM of another connected bank, thereby forming a NationalNetwork of ATMs.













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CHAPTER: 5
LITERATURE
REVIEW








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1. Tech-Orientation of Bank of Baroda
Author : Arka Ghosh
Publication Date: 12 September 2010
Publisher: LAP Lambert Academic Publishing (12 September 2010)
About the book…
The old world of Banking has changed considerably. The forces of globalization
and technology have resulted in increasing integration of economies across the
world. Today, banks are no more competing locally, but in the global market
place. It is important for banks to adapt to this new environment.
The book is written considering the vibrant and robust technological orientation
of Bank of Baroda. The objectives of working on the project to assess the shift
of the technological boundary of Bank of Baroda, to highlight the wide and
sound modern network of the bank and to judge the employees' perception
about the modernisation through a sample survey. Interested persons can easily
go through the book for knowledge acquisition.







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2. Dare to Lead: The Transformation of Bank of Baroda
Author: Anil K. Khandelwal
Publication Date: 23 March 2011
Publisher: SAGE Response (23 March 2011)
About the book..
Dare to Lead is the fascinating story of how Anil K. Khandelwal transformed
Bank of Baroda (BOB) from being just another public sector bank into one of
the most valuable brands in Indian banking.This is the story of the leadership
challenges, management solutions and personal and professional excitement the
author experienced in transforming the 97 year old bank into a modern, tech-
savvy, customer-centric bank.
This book is an excellent blueprint for undertaking transformation in large,
geographically dispersed public sector enterprises. It describes how a large-
sized bank was transformed on all parameters with clear vision, execution
discipline, customer centricity and people engagement. The author emphasizes
that large-scale transformation can be undertaken successfully only if the CEO
shows courage to change the status quo and mobilize the human effort within
the organization.




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3. Merchant Banking and Financial Services
Author: Sima Mallik
Publisher: Tata McGraw-Hill Publishing Company19 September 2011
Publication Date: 19 September 2011
About the book…
Merchant Banking and Financial Services presents the basic concepts,
functions, regulatory issues and thecontemporary developments in the industry
in an easy to understand manner. This text not only presents acomprehensive
account of the merchant banking and financial services sector in India but also
deals with its variousissues and dimensions in a well structured format.










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CHAPTER: 6
CONCLUSION….








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Banking in India was generally fairly mature in terms of supply, product range
and reach-even though reach in rural India and to the poor still remains a
challenge. The government has developed initiatives to address this through the
State bank of India expanding its branch network and through the National
Bank for Agriculture and Rural Development with things like microfinance.
India cannot have a healthy economy without a sound and effective banking
system. The banking system should be hassle free and able to meet the new
challenges posed by technology and other factors, both internal and external.
The bank was founded by the Maharaja of Baroda, H. H. Sir Sayajirao Gaekwad
III on 20 July 1908 in the Princely State of Baroda, in Gujarat.
[7]
The bank,
along with 13 other major commercial banks of India, was nationalised on 19
July 1969, by the Government of India and has been designated as a profit-
making public sector undertaking (PSU).
Bank of Baroda India‟s International Bank now offers you the opportunity to
deal and open a Demat account. Baroda Health" (Mediclaim Insurance Policy)
for Bank‟s Account holders.






31

BIBLOGHAPHY……….

1.The Transformation of Bank of Baroda (Response Books), (Author) Anil K.
Khandelwal , Publication Date: 14 January 2013. Arka Ghosh (Author)
2.Tech-Orientation of Bank of Baroda, Arka Ghosh Arka Ghosh (Author),
Publication Date: 12 September 2010 , Publisher: LAP Lambert Academic
Publishing.
3. Political Attitudes of Indian Industry: Case Study of the Baroda Business
Elite, (Author) Howard L. Erdman Howard L. Erdman, Publisher: Continuum
International Publishing Group Ltd. (1 January 1971).
4. Human Resource Development in Commercial Banks in India, (Author)
Neelu Rohmetra, Publisher: Ashgate Publishing Limited (25 June 1998).
5. Measuring Technical Efficiency of Commercial Bank of Ethiopia, (Author)
Darwin Azaga, Publisher: LAP Lambert Academic Publishing (7 March 2013).
6. Impact of E-Banking on Commercial Banks' Performance, (Author) Oginni
Oyewole, Publication Date: 10 July 2013, Publisher: LAP Lambert Academic
Publishing.
7. Productivity of Commercial Banks in India: Trends and Analysis, (Author)
Monika Aggarwal , Publisher: Gyan Publishing House (30 October 2007).



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APPENDIX…

1. Bank of Baroda may face hurdles in Britain
PTI Feb 26, 2014,
LONDON: New financial regulations to be launched in the UK could make it
tougher for Indian banks to operate branches in the country.
A consultation paper published today by the Bank of England's Prudential
Regulatory Authority, responsible for supervising individual banks, wants banks
from outside the European Economic Area (EEA) to offer only minimal retail
services.


2. Bank of Baroda to grow by 18 per cent: CMD Mundra
PTI | Sep 22, 2013, 10.
NEW YORK: Bank of Baroda, India's second largest lender, is expected to
grow in the current year by 17 to 18 per cent as against the industry standard of
14 to 15 per cent, its top official said here on Sunday. S S Mundra, chairman
and managing director of the bank said the growth of banks depends on the
GDP growth rate, told PTI at the Bank of Baroda's branch in Park Avenue,
Manhattan, New York. The growth story will be different if the GDP is at eight
to nine per cent than the present five per cent.



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3. 'BoB is cautious in lending to diamond companies
PTI Dec 16, 2013, 09
SURAT: Bank of Baroda chairman and managing director SS Mundra said his
bank was cautious in lending to diamond companies, including sightholders
(registered bulk buyers) of global mining companies like De Beers, Alrosa and
Rio Tinto because of increasing number of default cases in Surat, Mumbai and
Antwerp.
Mundra, who was in the city on Sunday to inaugurate a property and car expo at
Joganinagar in Adajan said, "After a series of bankruptcies in the diamond
sector, we are very cautious in lending to the diamond companies."

4. Bank of Baroda opens 14 new branches
TNN | Jul 15, 2013, 06.33AM IST
PATNA: Bank of Baroda has added 14 new branches and 25 ATMs in Bihar,
Odisha andJharkhand zone with headquarters in Patna, taking the tally of its
branches and ATMs in the zone to 151 and 69, respectively, said the bank's
chairman-cum-managing director, S S Mundra, on Sunday.
"There is a vast scope of agriculture and its allied activities in Bihar. In order to
speed up the process, a specialized agriculture loan unit has already been started
in Purnia where agriculture loan applications are processed on a larger scale and
it takes minimal time in their disposal. The farmers of the state are now getting
direct benefit of this new initiative of the bank," Mundra said.
He said, "SME loan factory is working in all these three states and loan
applications for small scale and medium industries as well as services sector are
processed in shortest possible time and it is doing a good job in Bihar."
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5. RBI Ahmedabad clinch Times T20 Baroda Open title
TNN | Dec 28, 2013
Reserve Bank of India (RBI) Sports and Recreation Club Ahmedabad clinched
the first Reliance Baroda Open Times T20 soccer tournament played at the MS
University Union Pavilion ground in style. Mehul Rana scored a beauty in the
4th minute of the match and Dharmendra Chudasma netted an overhead bicycle
kick in the 34th minute to bring Godhra FC's fairytale to a sad end.
The Godhra boys fought hard all through, coming fairly close to scoring on a
couple of occasions, but RBI's experience proved crucial over an inexperienced
side who played with passion but fell short on precision.