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1.1 I ntroduction
Bangladesh is one of the largest Muslim countries in the world. The people of the Muslim
community wishes to design their economic activities in accordance with the percepts of
Islam so the establishment of Islamic Bank in Bangladesh is the true reflection of long days
deep cry in their heart.
The Objective of Islamic Banking is not only to earn profit, but also to do good and welfare
to the people. Islam upholds that, money, income and property belong to Allah and this
wealth is to be used for the good of the society. Islamic Banks operate their banking activates
based on the Islamic principles of profit and loss sharing and strictly avoiding interest.
This report is prepared on the Service analysis of General Banking Division & Accounts
Department. A study on Dhaka main branch of Shahjalal Islami Bank limited. Shahjalal
Islami Bank Limited, a Shariah Based Commercial Bank in Bangladesh was incorporated as a
Public Limited Company on 1
April, 2001 under Companies Act 1994. The Bank
commenced commercial operation on 10
May 2001 by opening its 1
branch, i.e. Dhaka
Main Branch at 58 Dilkusha, Dhaka, obtaining the license from Bangladesh Bank, the Central
bank of Bangladesh. Its corporate head office is situated at Uday Sanz, Plot No. SE (A),2/B
Gulshan South Avenue, Gulshan 1, Dhaka-1212.The Bank opened 2 branches in 2001, 6
branches in 2004, 4 branches in 2005, 5 branches in 2006, 5 branchres in 2007, 7 branches in
2008,18 branches in 2009 and12 branches in 2010. Total number of branches stood at 63 in
2010 and the Bank opened 2 SME Centers and 3 branches of brokerage House in 2009 at
important locations of the country. Total deposit of Shahjalal Islami Bank Limited stood Tk.
54,447.07 million on 31.12.2010 as against Tk.47, 459.23 million of 31.121.2009 registering
an increase of Tk. 6987.84 million i.e. 14.72% growth. This was possible due to superior
customer service delivery at the branch level, expansion of branch network to rural areas
where foreign remittance flow is significant. Extension of branch network in rural areas has
provided the lower income group an access to modern banking system and prompt receipt of
remittance. Deposit is the life blood of the bank. Bank has also given utmost importance in
mobilization of deposits introducing a few popular and innovative schemes.

1.2 Background of the Study

The BBA program is designed to focus on theoretical and professional development of
people that they can take up the business as a profession and can do success in their career.
For this reason the student have to complete the internship course and prepared a report on
internship work. I have prepared this report on Services analysis of Investment Division
and Accounts Department based on the Internship experiences on Dhaka Main Branch of
Shahjalal Islami Bank Ltd. This research is an exploratory research in nature and especially I
tried to focus the internal operational activities of the bank.

1.3 Significance of the Study
The readers of the report have a clear knowledge about the Islami Banking and get a detail
overview about the Shahjalal Isalmi Bank Ltd. From the learning part of the report the
readers can learn the advantages of various services of Investment division and the financial
condition of Dhaka main branch through graph and chart, Accounts Departments activities
and some suggestions about further development of the bank.

As the study has covered the banks services and internal activities .It will help the newly
entered employees to learn the internal activities. The potential customers can know the
features and advantages of investment products and services from the reports. The Board of
Directors can see the suggestions of the report and Shareholders can learn from the report
about the entire organizational overview. Last of all it helps the internee students to learn
about Investment Division and Accounts Department of Dhaka main branch.

1.4 Objectives of the Study:

The general objective of this report is to analysis the Services and product features of
Shahjalal Islami Bank Limited and also describing the service operating activities of
Investment Division and Accounts Department. The Specific objectives of this report are
given bellow:
Provide an Overview of Shahjalal Islami Bank Limited;
To focus on services of Shahjalal Islami Bank Limited.;
Compare the impacts on financial performance by investment divisions of the Dhaka
main branch among as far as possible current and previous years and highlight the
development flows of the bank;
Describe the activities of Accounts Department;
Analyze, recommended some suggestions for the banks further development;

1.5 Methodology
This research is an exploratory research in nature, because this research has developed a
deeper understanding of different types of banking activities from an operational perspective
that a bank performs to serves its services to its customers and discover inner insights and
ideas that have potential business opportunities.
To prepare this research report primary and secondary both types of data have been used.
Secondary data have been collected from the following sources:
Annual Report 2009 of Shahjalal Islami Bank Limited.
Writings from Previous Internship report.
Banks website:
Different websites.
Internal Records of Accounts Department.
Various Documents from Investment Division.
Reference Books on Islami Banking.

Primary data have been collected as follows:
Target populations: The Employees of Shahjalal Islami Bank Limited, Dhaka Main
Branch are the population of this study. The number of employees of Dhaka main branch
is 110.
Sampling frame: Different department-In-charge of Shahjalal Islami Bank Limited,
Dhaka Main Branch and respective officers of each department who have minimum two
years banking experiences are the sample frame.
Sampling technique: In this research report to select the sample (respondents) for
primary data collection, Convenience sampling methods of Non probability sampling
technique has been used.
Reduce sampling bias/ error: To reduce sampling bias or error cross checking method
has been applied which is asking similar issues to different respondents and matching
their responses.
Sample Size: The sample size of this study is 30 employees of Shahjalal Islami Bank
Limited, Dhaka Main Branch.


Methods of data collection: The data has been collected through as follows:
I. Observation of banking activities
II. Direct interview and conversation with different department-In-charge of Shahjalal
Islami Bank Limited, Dhaka Main Branch.
III. Discussions and face to face interview with the respective officers of different
IV. Experiences gained during performing duties.
Execution: Data has been analyzed through qualitative analysis method by using Ms
Word software and to show the numerical comparison, tables, charts and different
diagrams have been used in this report.

1.6 Time Schedule:
I have started my internship in Shahjalal Islami Bank Limited on 1
January, 2012. I have
worked in the Accounts Departments Transaction checking unit. Accounts Department
works under the General Banking Division. Whole General banking transactions are checked
by the accounts officers. The time schedule of the work that I was performed in the
Transaction checking section shown in bellow in WEEKS:

Table 1: Work Schedule

Transactions 1
2nd 3rd

4th 5th 6th 7th




1.7 Limitations of the Report:
This report is prepared based on my practical experience of working Shahjalal Islami Bank
Limited, observation to other employees activities and the information that I was able to
collect from them through direct interview. In collection to the necessary information for the
report I had to face some difficulty and I was not able to prepare such a report which has no
limitations. This report has several limitations.

The limitations of the report are:
I was working to the accounts department of Dhaka main branch of Shahjalal Islami
bank limited so after working the whole day in the accounts department, it was very
difficult to me to know and learn about the general banking activities.
The employees of the bank maximum time have to busy with their official work so
they had not sufficient time for providing information to me.
The bank had not sufficient record on different departmental activities; bank had no
prospectus and brochure.
I have to face much difficulty in collection of previous financial information of the
There were some restrictions to have access to the information confidential by
concern authority.
I worked on the Dhaka main branch of Shahjalal Islami bank limited. So I learned
about the activities of Head Office through hearing not in the practical way.
Last of all, three month is very limited time to gain practical knowledge and prepare a
report. So shortage of time is a major drawback for the whole study.

2.1 Background of Shahjalal Islam Bank Limited
Shahjalal Islami Bank Limited (SJIBL) commenced its commercial operation in accordance
with principle of Islamic Shariah on the 10th May 2001 under the Bank Companies Act,
1991. During last nine years SJIBL has diversified its service coverage by opening new
branches at different strategically important locations across the country offering various
service products both investment & deposit. Islamic Banking, in essence, is not only
INTEREST-FREE banking business, it carries deal wise business product thereby generating
real income and thus boosting GDP of the economy. Board of Directors enjoys high
credential in the business arena of the country, Management Team is strong and supportive
equipped with excellent professional knowledge under leadership of a veteran Banker Mr.
Md. Abdur Rahman Sarker.
2.2 Stock Summary:
Authorized Capital Tk. 4,000 million
Paid up Capital Tk. 2,245.98 million
Face Value per Share Tk. 100

2.3 Corporate Informations

Name of the company Shahjalal Islami Bank Limited
Legal form A public limited company incorporated in Bangladesh on
1st April 2001 under the companies Act 1994 and listed in
Dhaka Stock Exchange Limited and Chittagong Stock
Exchange Limited.
Registered Office Jiban Bima Bhaban
Front Block (4th Floor) 10, Dilkusha Commercial Area
Telephones 88-02-9570812, 7160591
Fax No 88-02-9570809, 9553562
Legal Advisor Hasan & Associates
Chamber of Commerce Building
(6th floor), 65-66 Motijheel C/A, and Dhaka
Tax Advisor M/S K.M Hasan & Co.
Chartered Accountants
87, New Eskaton Road,Dhaka
Phone: 88-02-9351457, 9351564
No. of Branches 51


2.4 Board of Directors
Alhaj Engr. Md. Towhidur Rahman
Vice Chairman
Alhaj Mohiuddin Ahmed
Alhaj Md. Sanaullah Shahid
Alhaj Sajjatuz Jumma
Alhaj Anwer Hossain Khan
Alhaj Mohammed Faruque
Alhaj Tofazzal Hossain
Alhaj Md. Harun Miah
Alhaj Mohammed Farooq
Alhaj Mohammed Hasan
Alhaj Md. Abdul Barek
Alhaj Syed Nurul Arefeen
Alhaj Md. Solaiman
Alhaj Abdul Halim
Alhaj Akkas Uddin Mollah
Alhaj Khandoker Sakib Ahmed
Alhaj A.K. Azad


2.5 Vision of SHJIBL
To be the unique modern Islami Bank in Bangladesh and
to make significant contribution to the national economy
and enhance customers' trust & wealth, quality investment,
employees' value and rapid growth in shareholders' equity.

2.6 Mission of SHJIBL
To provide quality services to customers.
To set high standards of integrity.
To make quality investment.
To ensure sustainable growth in business
To ensure maximization of Shareholders' wealth.
To extend our customers innovative services acquiring
state-of-the-art technology blended with Islamic
To ensure human resource development to meet the
challenges of the time.

2.7 Strategies of SHJIBL
To strive for customers best satisfaction & earn their
To manage & operate the Bank in the most effective
To identify customers needs & monitor their perception
towards meeting those requirements.
To review & updates policies, procedures & practices to
enhance the ability to extend better services to the
To train & develop all employees & provide them adequate
resources so that the customers needs are reasonably
To promote organizational efficiency by communicating
company plans, polices & procedures openly to the
employees in a timely fashion.
To cultivate a congenial working environment.
To diversify portfolio both the retail & wholesale markets.

2.8 Motto OF SHJIBL

Committed to Cordial Service.

2.9 Audit Committee:
Alhaj Anwer Hossain Khan
Alhaj Md. Sanaullah Shahid
Alhaj Nazmul Islam Nuru
Md. Emran Hossain,

2.10 Shariah Council:
Shariah Council of the Bank is playing a vital role in guiding and supervising the
implementation and compliance of Islamic Shariah principles in all activities of the Bank
since its very inception. The Council, which enjoys a high status in the structure of the Bank,
consists of prominent ulema, reputed banker, renowned lawyer and eminent economist.
Members of the Shariah Council meet frequently and deliberate on different issues
confronting the Bank on Shariah matters. They also conduct Shariah inspection of branches
regularly so as to ensure that the Shariah principles are implemented and complied with
meticulously by the branches of the Bank.

2.11 Organization Chart

Managing Director
Executive Vice President/
Company Secretary
Sponsors Board of Directors
Deputy Managing Director
Deputy Managing Director
Senior Vice President Senior Vice President Senior Vice President
Vice President
Senior Asst. Vice
Asst. Vice President
First Asst Vice
Executive Officer

Senior Officer
Trainee Senior Officer
Trainee Officer


2.12 Management with change of commends of Shahjalal Islami Bank

Top Level Management

Board of Directors
Executive Committee
Shariah Council
Managing Director(MD

Executive Level Management

Deputy Managing Director(DMD)
Senior Executive Vice President(SEVP)
Executive Vice President(EVP)
Senior Vice President(SVP)
Vice President(VP)
Senior Assistant Vice President(SAVP)
Assistant Vice President(AVP)

Mid Level Management

Assistant Vice President (AVP)
Senior Executive Officer (SEO)
Executive Officer (EO)
Principal Officer(PO)
Senior Officer (SO)

Entry Level
Management Trainee Officer(MTO)
Junior Officer(JO),
Assistant Officer(AO), Officer,
Trainee Officer(TO)


Experienced top management. Limited market share.
Satisfactory capital base. Exposure to large loan-
Low infection in loan Excessive dependency on term deposit.
exposure. Weak fund management.
Prospective IT infrastructure. High cost of fund.

Islamic Branch funds are not ring
Regulatory environment Increased competition in the market for
favoring private sector quality assets.
Development. Supply gap of forei
n currency.
Credit card. Over all liquidity crises in money
Small and medium


2.14 Function of SJIBL
The operation of SJIBL can be divided into 3(three) major categories:
It Includes-
a) Mobilization of deposits.
b) Receipt and payment of cash
c) Handling transfer transaction
d) Operation of clearing house.
e) Maintenance of accounts with Bangladesh Bank and other banks.
f) Collection of cheque and bill.
g) Issue and payment of Demand Draft and Payment Order.
h) Maintenance of internal accounts of the bank.
SJIBL offers to open the following account to the depositors:
Al-Wadiah Current Account, Mudarabah saving Account, Madarabah Term Deposit
Account, Mudarabah Special Notice Deposit Account, Mudarabah Monthly Deposit
Scheme, Mudarabah Millionaire Scheme, Mudarabah Hajj Deposit Scheme, Mudrabah
Mohor Deposit Scheme, Mudarabah Education Scheme.
2.14. a Foreign Exchange Business:
Foreign Exchange Business plays a vital role in providing substantial revenue in the bank
income pool. Like all modern banks SJIBL operates in the area of the foreign exchange
2.14. b Investment and other activities:
Investment is one of the most important activities in banking .Like other banks SJIBL is
investing its funds in different sectors. Its some important schemes are Small Business
Investment Scheme, Household Durable Investment Scheme, Cur Purchase Investment
Scheme, Overseas Employment Investment Scheme, Investment Scheme for Executive,
Investment Scheme for CNG Conversion, Marriage investment Scheme etc.
Besides these activities, SJIBL performs different activities for the welfare of the society.

The special feature of the investment policy of the Islamic banking is to invest on the basis of
profit loss sharing system in accordance with the tents and principle of Islamic sharah.
Earning profit is not only motive and objective of the banks investment policy rather
emphasis is given is attaining social good and in creating employment opportunity.
Pursuant to the investment policy adopted by the bank at 7 years perspective investment plans
aims at diversification of the investment portfolio by size, sector, geographical area,
economic purpose and securities to bring in phased all sectors of the economy and all types of
economic groups of the society within the fold of banks investment operations.
According the plan envisages composition of the investment portfolio with for agriculture
and rural investment, 16% for industrial term investment, 14% for industrial working capital
6% for housing and real estate, 6% for transport and communication, 2% for electricity, gas,
water and sanitation services, 2 % for storages 40% for import and local trade related
activates and 1% for other productive purposes by the end of the plan period.
3.1 I nvestment Policy of SJ I BL
Investment operation of a bank is very important as the greatest share of total generates from
it. Maximum risk is centered in it and the very existence of a bank mostly depends on prudent
management of its investment port folio. For efficient deployment of mobilized resources in
profitable, safe and liquid sector a sound, well- defined and appropriate investment policy in
The important feature of the investment policy of the bank is to invest on eh basis of profit
loss sharing system in according with the tenets and principle of Islamic sharah. Earning of
profit is not the only motive and objective o the bank investment policy rather emphasis is
given in attaining social good and in creating employment opportunities.


3.2 I nvestment objective of I BBL
The objective and principles o investment operation of the banks are:
The investment fund strictly in accordance with the principle of Islamic Shariah.
To diversifies its portfolio by size of investment, by sectors (public and private), by
economic purpose, by securities and by geographical area including industrial,
commercial and agricultural.
To ensure mutual benefit both for the bank the investment client by professional
appraisal of investment proposals, judicious of investment, close and constant
supervision and monitoring therefore.
To make investment keeping the social- economic requirement of the country in view.
To increase the number of potential investors by making participatory and productive
To do away with disparity and establish justice in trade, commerce and Industry.
To diversify its investment portfolio by size of investment portfolio by sectors (Public
&Private), by economic purpose, by securities and by geographical area including
industrial, commercial & agricultural.
To ensure mutual benefit both for the bank and the investment client by professional
appraisal of investment proposals, judicious sanction of investment, close and
constant supervision and monitoring thereof.
To make investment keeping the socio economic requirement of the country in view.
To increase the number of potential investors by making participatory and productive
To finance various development schemes for poverty alleviation, income and
employment generation with a view to accelerate sustainable socio-economic growth
and enlistment of the society.
To invest in the form of goods and commodities rather than give out cash money to
the investment clients.


3.3 Objectives and principles of I nvestment operations
The objectives and principles of investment operations of the Bank are:
To invest fund strictly in accordance with the principles of Islamic shariah.
To do away with disparity and establish justice in trade, commerce and Industry.
To diversify its investment portfolio by size of investment portfolio by sectors
(Public &Private), by economic purpose, by securities and by geographical area
including industrial, commercial & agricultural.
To ensure mutual benefit both for the bank and the investment client by professional
appraisal of investment proposals, judicious sanction of investment, close and
constant supervision and monitoring thereof.
To make investment keeping the socio economic requirement of the country in view.
To increase the number of potential investors by making participatory and productive
To finance various development schemes for poverty alleviation, income and
employment generation with a view to accelerate sustainable socio-economic growth
and enlistment of the society.
To invest in the form of goods and commodities rather than give out cash money to
the investment clients.
To contribute to social enlistment and sustained Economic growth of the country.
To ensure avoid all the investment forbidden by the Islamic shariah.
Investment to trade, commerce, Industry, Foreign trade, IT, small scale industry,
transportation, service sector.


3.4 Investment Pricing Techniques

The pricing of investment products shall be judiciously and appropriately made taking in
view the bank rate, cost of fund, risk factor involved, ruling investment prices of the banking
sector, demand/ supply interaction of the investment products, socioeconomic impact of
investment product, and national priority. Flexibility and competitiveness shall also be taken
into consideration to ensure that the pricing is appropriate and competitive for easy marketing
of the products, to yield fair rate of return on investment as well as to uphold the social
welfare objective of the special investment schemes. The pricing shall be received and
evaluated from time to time and be adjusted as per prevarication situation and experiment.
The price of an investment is the resume profit that the buyers (investment client) must
pay to the seller (bank): in addition. To the amount principle.
The price of the profit of an investment is determined by the true cost of invest to the
bank (base rate) plus profit / risk premium for the banks service land acceptance of the
The components of the True cost of an investment are:
Administration cost
Cost of capital
These two components add- up- to the banks cost
Administration cost = Administration cost
Cost of capital = purchase price (cost) + administration cost+ agreed Profit
(Fixed in lumsum or in percentage of the cost price of goods)

3.5 Investments Schemes:
Small & Medium Enterprise Investment
Small Business Investment
Housing Investment
Household Durable
Car Investment
CNG Conversion Investment
Overseas Employment Investment
Investment Scheme for Doctors
Investment Scheme for Executives
Investment Scheme for Marriage
Investment Scheme for Education
3.5.a Small and Medium Enterprise (SME) Investment Operation Objectives:
The SME Sector has been declared by the Government as a priority sector. In our country,
Small and Medium Enterprises (SMEs) play the pivotal role for employment generation,
poverty alleviation and overall economic growth of the country. It has been observed that
fund is the major constraint of this sector. Therefore, we need to inject more funds into this
sector in a very planned manner to boost-up this sector for the sake of overall economic
development of the country. Our country is labour abundant and SMEs are typically labour
intensive. So, the sector deserves more investment facility for smooth functioning of the
existing enterprises and expansion of the same with a view to retain the workforce active as
well as creating more employment opportunities. Further, investment in SMEs can be very
effective in reducing poverty as well as ensuring long term economic growth.
Shahjalal Islami Bank Limited (SJIBL) is a modern commercial bank governed by the
principles of Islamic Shariah, which is committed to implement and materialize the economic
and financial principles of Islam in the banking sector. It has undertaken initiatives for
investment in SME sector by introducing a number of SME products in the market gradually
with a view to patronizing the trade, commerce and industrial entities with equity & justice
and to make effective contribution for creating employment opportunities, which will
ultimately help the nation for poverty alleviation from the society.

3.5.b SME Banking:
SME investment products:
Prottasha for Small Enterprises
Prottasha for Women Entrepreneur
Prottasha for Small Enterprises:
Shahjalal Islami Bank Limited (SJIBL) is firmly committed to implement and materialize the
economic and financial principles of Islam in the Banking Arena. The very essence of Islamic
mode of banking is to remove the disparity through establishing equity justice in trade,
commerce and industry sector, creating opportunities for employment, boosting up income
generations which ultimately help alleviation of poverty from the society.
Keeping the view and as an active contributor in the economic growth of Bangladesh,
Shahjalal Islami Bank Ltd. has initiated SME Investment throughout the country.
Target Group
Small sized Trading, Manufacturing and Service oriented business
Small Agro-based industries and non-firm business
To meet Working Capital requirements of an existing business
To purchase fixed assets for an existing business except land and building
Investment ceiling: Minimum Tk. 2.00 lac and maximum Tk. 30.00 lac
Tenor: Minimum 12 months and maximum 36 months
Repayment: By easy monthly installment
Profit Rate: Most competitive in the market
Personal guarantee
Collateral security (case to case)

3.5.c Prottasha for Women Entrepreneur:
It is well-known that women's empowerment and economic development go hand-in-hand.
Now a day Women Entrepreneurs are receiving greater attention from policymakers and
experts in developed and developing countries. In our country, Women Entrepreneurs are
also encouraged to contribute to the national economy through establishing and expanding
small & medium enterprises all over the country.
Shahjalal Islami Bank Limited (SJIBL) is extending investment to Women Entrepreneurs
for their business all over the country through its Small & Medium Enterprise (SME)
Investment program on easy terms and conditions.
Target Group
Small sized Trading, Manufacturing and Service oriented business
Small Agro-based industries and non-firm business
To meet Working Capital requirements of an existing business
To purchase fixed assets for an existing business except land and building
Investment ceiling
Minimum Tk. 2.00 lac and maximum Tk. 15.00 lac
Minimum 12 months and maximum 36 months
By easy monthly installment
Profit Rate
Most competitive in the market

Personal guarantee
Collateral security (case to case)

3.5.d Small Business Investment Scheme

Target groups
Small Businessmen like Wholesaler, Retailer, Small Manufacturer/Producer and
Trader etc.
Self-Employed Person like Doctors/Engineers/Professionals etc.
Small & Cottage Industries.
Other existing & new small business, micro & small industries and commerce.
Mode of Investment
Hire Purchase under Shirkatul Meelk (HPSM)
Bai-Muajjal (Term)
Ceiling of Investment
The amount of investment shall be Tk 50,000/- to Tk 5,00,000/- (Taka fifty thousand
to Taka five lac).
Maximum ceiling of the investment will be Tk 3,00,000/- (Taka three lac) only for
any region other than Dhaka & Chittagong Metropoliton Area. However, investment
may be extended beyond the ceiling at the discretion of the Management.
Bank investment-Client equity ratio where applicable shall be 60:40.
Tenure of Investment
In case of HPSM, Lease and Bai-Muajjal (Term):
Maximum tenure will be 3 years i.e. 36 months (a period of 3 months may be allowed as
grace period to the deserving client)
In case of Bai-Muajjal- Commercial-TR:
Maximum tenure will be 1 year i.e. 12 months and renewable on satisfactory performance.

Rate of Profit/Rent
Rate of profit/rent is 15.00% p.a.
Application Fee of Tk 100/- (non refundable);
Processing Fee of Tk 500/- (non refundable);
Supervision Charge
Supervision charge will be @ 2.00% per annum.
Risk Fund
Risk fund will be @ 1.00% per annum.
General Security for each case:
Hypothecation of Stock/Equipments;
The stock/equipments should be duly and properly insured to cover the risks of
probable hazards;
01 (one) post dated master cheque in favor of SJIBL covering the investment;
Post dated cheque against each installment/deal;
Trust Receipt(s) duly executed by the Client along with delivery order(s) for each deal
(in case of BMTR).
Personal guarantee of the client, spouse and adult son(s) & daughter(s), if any of the

3.5.e Household Durables Investment Scheme:
Facilitate investment to purchase household durables to the different low & medium
income honest businessman/professionals.
Socio-economic improvement of the country through improvement of life style of the
low & medium income people
Target groups
The permanent employees working in the following organizations aged between 20 to 55
years and willing to avail investment under the scheme:
Government Organizations.
Semi-Government & Autonomous Organizations.
Different Corporations.
Multi-national Companies.
Different local renowned Non-governmental Organizations.
Different Banks and Financial Institutions (Including Shahjalal Islami Bank Ltd.).
Different Insurance Companies.
Different renowned University, College, School & Madrasha besides Government
University, College, School & Madrasha.
The persons serving in Military and Paramilitary.
Acceptable persons to the Bank's Management.
Genuine businessman having valid Trade license, VAT certificate, TIN certificate and
Monthly Income evidenced by relevant documents may be included as client.
Basic features of the Scheme
Mode of Investment: Hire Purchase under Shirkatul Meelk / Hire Purchase.
Period of Investment: Maximum 05 (five) years.
Client's Equity: Minimum 25%.
Profit & Charges: Rate of Profit@16.00% p.a.
Service Charge: @1.00% p.a. on approved limit to be realized upfront.

3.5.f Car Purchase Investment Scheme
Maintaining a car now- a- days is no more a luxury, but an essential part of daily working life
to add speed to its performance and taking this as view Shahjalal Islami Bank has introduced
Car Purchase Investment Scheme. Potential users of personal cars are requested to contact
any of the branches of the bank for availing the facility within shortest possible time at very
easy terms.
Purchasable Car
Brand New or Reconditioned:
Private Car
Age between 20 to 55 years
Permanent employees of
a) Govt., Semi Govt. and Autonomous Bodies
b) Banks and financial institutions
c) Senior teachers of University, Govt. School, College and Madrasha
d) Executives/Officers of Multinational Companies and renowned NGOs, Worthy
businessman having trade license, VAT certificate and TIN,Professionals like Physicians,
Engineers, etc
Maximum Tk. 40.00 lac for brand new
Maximum Tk. 30.00 lac for reconditioned
Maximum 5 years for brand new
Maximum 4 years for reconditioned

3.5.g Overseas Employment Investment Scheme
Any Bangladeshi Citizen intends to go abroad with employment under genuine work permit
Investment Amount:
Maximum Tk.3,00,000/-
Maximum 36 months with 02 (two) months moratorium period.
18 years to 45 years
Repayment Mode:
Equal monthly installments.
Profit Rate:
14.00% per annum
Special Condition
The client who wants to avail this facility must maintain F/c Account with us till full
adjustment of the facility.
Special Feature
No margin requires
Partial adjustment or Full Pre-payment of liability at any time allowed without any
early settlement charge.

3.5.h Investment Scheme for Education
Any Bangladeshi credit worthy salaried or a self-employed person can avail this facility for
their Children.
Purpose of Investment
To pay the Tuition fees.
To pay the Hostel fees.
To meet Travel expenses.
Purchase of computer, books etc.
Investment Amount
In Bangladesh: Maximum Tk. 7,00,000/-
In Abroad: Maximum Tk. 15,00,000/-
Period: Maximum 60 months.
In Bangladesh: 10% margin.
In Abroad: 20% margin.
Repayment Mode: Equal monthly installments.
Profit Rate: 14.00% per annum
Special Condition
Student file must be maintained with Shahjalal Islami Bank Ltd.
Special Feature
Partial adjustment or Full Pre-payment of liability at any time allowed without any early
settlement charge.

3.6 Operational procedures of the investment of SJIBL
Introduction of client
Processing and appraisal
Signature of the Clint

3.6 a Introduction of Client:
Hold preliminary discussion with the prospective client his investment needs,
business experience, violability of the project and Shariah permissibility of the assets,
the business and the uses of the asset.
Brief him on the salient features of Bai- Murabaha mode of investment.
Look to the past performance of the client.
Check up Head Office Current investment policy and Branchs track record of bai-
Murabaha investment of these times.
If the proposal is found permissible under Islamic principle and suitable the client to
submit formal application, it not found suitable, regret politely.
Request potential client to open an Al-Wadia current Account. Let him maintain the
Current Account Satisfactory for a reasonable period. This wills generally minimum
six months.
3.6 b Application
Obtain application in Duplicate from the client on F-167A and record the same in the
investment proposal received and Disposal Registrar (B-55). Deal application shall
be obtain on F-136
Obtain and affix attested photograph(s) of the proprietor/ partners / Directors/
Trustee/ Administrator on the top right hand corner of the application.
Scrutinize the application of the client to see that:
a. All columns are properly filed in.
b. Particular information given therein is complete and correct all respect.


3.6 c Processing and appraisal
Enter the application in the Investment Proposal Received and Disposal Resister (B-53) and
allot a serial Number to it.
Examine Shariah permissibility of the goods. Reject the proposal outright, if not
permitted by Islamic Shariah.
Check-up credit restriction schedule of Bangladesh bank and Head Office current
Investment policy Guidelines.
Visit the business establishment of the client. Talk to he/she business and important
personalities of the locality to ascertain the honesty, integrity and business dealing of
the client.
Request for confidential report of the client from local branches. Confident report from
Credit Information Bureau (CIB) of Bangladesh bank thought heals office investment
Division as per instruction circular of head office in this regard.
Obtain financial statement /balance sheet of the client for the last three consecutive
years for investment proposal of tk.50.lac above as per head office instruction.
Inspect land, building, other assets and properties proposed to be a Mortgaged or
Forward documents title deeds and other relevant papers to approved Lawyer of the
bank of examination and furnishing his opinion.
Obtain layers Opinion as per clause No.8.02
Please study the following carefully and note down the actual finding in the appraisal
from against each item.
Where sale price of the goods is payable by the client at specified future date in lump
sum or installments as per proposal.

3.6 d Sanction
On completion of appraisal as proved herein above, of the proposal is found viable,
issue sanction advice (F-188) if it is within the business power of the branch
mentioning all the terms and condition is duplicate to the client and endorse copes to
Zonal and head office restrain gone copy in the clients file duly accepted by the client.
If the proposal is not within the discretionally power of the branch, the branch shall
with appraisal report on F-167A and F-167 B to Zonal office /Head office.
If the proposal is not within the business of the zonal office, zonal office shall accord
approval / Regret the proposal.
If the proposal is not within the Business power of the zonal office shall forward the
proposal to head office with their view and recommendations.
On receiving the proposal and the appraisal report along with supporting papers head
office will either approved or regard.

3.6 e Signature of the client

After completion of Document, enter Document in document Execution RESISTRER
Movement of document, if any, should be duly recorded in the Document Ex- custody
Resister duly signed by the custodians.

Accounts department is under the general banking division.Shahjalal Islami Bank Limited
has special banking software which is controlled by the Head Office IT department. All
transactions occur in this software. The whole banking transactions are automatically
calculated by this computer software system. The respective employees have user ID, by
using this user ID they input the transaction entry in the computer. Transactions occur under
four transaction mode .These are cash, transfer, clearing and GL. In all transaction, one party
is debited and another party is credited. So two types of vouchers are generated for every
transaction, one is debit voucher and another is credit voucher. These vouchers are the only
one document of the banks transaction. After the transaction all vouchers come to the
accounts department for rechecking and then bank save these vouchers in their reservation
unit for one year. After one year these vouchers go to the Head Offices permanent
reservation unit. Bank maintains it carefully to meet the customers claim.
In Holy Quran Allah Says Believers, when you contract a debt for a fixed period, put it in
writing. Let a scribe write it down for you with fairness; no scribe should refuse to write as
Allah has taught him. Therefore let him write; and let the debtor dictate, fearing Allah his
Lord and not diminishing the sum he owes. If the debtor be an ignorant or feeble-minded
person, or one who cannot dictate, let his guardian dictate for him in fairness. Call in two
male witnesses from among you, but if two men cannot be found, then one man and two
women whom you judge fit to act as witnesses; so that if either of them makes an error, the
other will remind her. Witnesses must not refuse if called upon to give evidence. So do not
fail to put your debts in writing, be they small or large, together with the date of payment.
This is more just in the sight of Allah; it ensures accuracy in testifying and is the best way to
remove all doubt. But if the transaction be a bargain concluded on the spot, it is no offense
for you if you do not put it into writing. See that witnesses are present when you barter with
one another, and let no harm be done to either scribe or witness. If you harm them you will
commit a transgression. Have fear of Allah; Allah teaches you, and Allah has knowledge of
all things. Surah Al-Baquarah, verse-282.


4.0 Functions of Accounts Department

Accounts Department
Software Day start
Online Transaction
Voucher shorting
Transaction checking
Preparing Financial
Statements & Reports
Day end
Maintaining Clean Cash
Voucher Register Book
Providing Employees
Monthly Salary & Benefits
Employee leave Postage


4.1 Software Day Start and Day End:
Every day before beginning the transaction the respective accounts officer has to start the
software then the transaction is started. All employees computers are interconnected with a
network system. Respective employees has their own user ID by using it they input the
transaction entry to the computer. After entry the transaction the clients accounts is updated
automatically. At the end of the day the respective officers has to close the account and day
end the software. Before day end the accounts officer has to check out all the transactions
because if there has any mistake then the software will not be closed.
4.2 Online Transaction:
Bank provides to its customers the online banking service. For online banking Services
customers can deposit and withdraw the money from his account from any branch.
Accounts departments respective officer operates the online transactions. When a customer
want to withdraw money or deposit the money to his account which is not in the Dhaka main
branch, which can be the any other branch of Shahjalal Islami bank limited like Barishal
Branch. Then the account holder fill up the deposit slip or cheque and presented to the
accounts officer, then accounts officer using his online transaction ID number and using the
branch code number through online enter the Barishal branchs this customers account and if
this customer wishes to withdraw the money then the officer debit the Barishal branch cash in
hand account and credit this customers Barishal branch bank account. After end of the
transaction the customer withdraw the money from the Dhaka main branchs cash counter
showing the online transaction slip. Dhaka main branch from its GL account will provide
money to the customer. Now Dhaka main branch is the accounts receivable to Barishal
branch and Barishal branch is accounts payable .Then the accounts officer reserve a scan
copy of the cheque as the online transaction document and then make an IBDA with the
cheque send it to the Barishal branch through the banks courier service. Then the Barishal
Branch will send an IBCA to the Dhaka main branch. And the money will transfer to the
Dhaka main branch GL account. As the same for deposit the money through the online the

transaction will be vice versa. Then the Dhaka main branch sends to the Barishal branch
IBCA and the Barishal branch will send IBDA to the Dhaka main branch.
4.3 Voucher sorts and transaction checking:
Transactions can be occurred under the following transaction modes:
GL (General ledger)
After the transaction the vouchers of these transactions come to the accounts department for
checking with the detail supplementary, the print out copy of transactions summary. This is
the last step of manual checking of the transaction. Then the vouchers are reserved as the
document for resolving the customers claim.
4.3 a Cash:
GB provides account services and deposit schemes to its customers. If Customers need to
deposit the money in their account and withdraw the money from their account. In cash
transaction two types of vouchers are generated. These are:
Cheque (Debit voucher)
Deposit slip (Credit voucher)
Cheque is used to withdraw the money from the account and deposit slip is used to put the
money to the account. The massagers bring the whole days transaction voutures from the GB
cash counter. Then the account officers have to separate the debit and credit vouchers. Then
they have to sort it according to the account number. Then according to the transaction
number they have to match the amount of the cheque and deposit slip with the detail
4.3 b Clearing:
In clearing transaction there have two types of vouchers. These are:
Cheques Images( Debit Voucher)
Deposit Slips (Credit Voucher)


From the ACPU these vouchers come to the accounts department. At first the account
officers separate its debit and credit portion and then has to sort it according to the account
number ,than they mach its amount with the detail supplementary according to the
transaction number.
4.3 c Transfer:
When bank cuts bank charge for the customer services they directly dont take the money
they cut the money from the customer account and then put it to the banks account. This is
called transfer. Such way money can be transfer from one customer account to another
customer account if necessary. These transactions are occurred in the transfer mode of
transaction. In transfer there are two types of vouchers. These are:
Transfers debit voucher
Transfers credit voucher
As same as the cash and clearing transaction vouchers sorting the account officers has to
separate the debit and credit portion at first. Then they have to match the accounts numbers
serial and then them mach with the supplementary detail.
4.3.d Online:
Online transactions vouchers are:
Intra Bank Debit Advice (IBDA)
Intra Bank Credit Advice (IBCA)
Bank use these vouchers for enter bank transaction. In IBCA the originating branch credit the
accounts payable branch account and sent the request to debit their bank account by
responding it .After responding it the payable branch sent the originating branch IBDA (Inter
Bank Debit Advice).
At first the accounts officers have to sort out the IBDA and IBCA according to the branch
code number then serial the accounts number and match the amount with the detail
supplementary according to the transaction number.


4.3.e GL (General Ledger):
GL is the banks own account, where bank put its money from profits or other income. Bank
cuts its operating expenses from its GL account. Every day different types of transaction hits
the banks GL account. In GL transactions following vouchers are generated:
Intra Bank Debit Advice (IBDA) ( Debit Voucher)
Intra Bank Credit Advice (IBCA) (Credit voucher)
Cheque( Debit Voucher)
Cheque Images( Debit Voucher)
Deposit slip (Credit voucher)
Transfers debit voucher
Transfers credit voucher
IBCA/IBDA for Pay Order, Demand Draft, IBC, OBC.
All these vouchers are generated for the cash, clearing, transfer and online transaction which
hit the GL account, described in the following steps:
Cash: Cash vouchers are cheque and deposit slip. When bank deposit its income to the bank,
its go to the GL account and bank withdraw the money from necessary purposes from the GL
account. Thus cash transaction hits the GL account and cash transaction vouchers are
generated in GL transaction.
Clearing: After the clearing operation with the central bank clearing house send the clearing
money to the head office. Then the head office send it to the Dhaka main branchs GL
account through IBCA ,then the Dhaka main branch transfer the money from the GL account
to the customer account. Thus the clearing transaction hits the GL account and transfer
vouchers and clearing vouchers are generated for GL transaction
Transfer: Bank provides salary to the employees From the Banks GL account. Bank transfer
the money from the GL account to the Customer account. Thus it hits the GL transaction and
transfer vouchers are generated in GL transaction
Online: GL Accounts is directly interrelated with the online transaction. When a Barishal
branchs customer withdraws money from the Dhaka main branch then Dhaka main branch
provide it to the customer from their GL account. Thus online transaction vouchers are
generated in GL transaction.


4.3.f Pay Order/ Demand draft/IBC/OBC:

As like the online Transaction bank provides to the customers demand draft and pay order
money from the banks GL account and collect the money from the accounts payable branch
through IBCA. So In this transaction IBCA and IBDA vouchers are generated which are GL
transaction vouchers. For Inward bill collection (IBC) and Outward bill collection (OBC)
generated IBCA and IBDA vouchers which are directly hits to the banks GL account.

All those GL vouchers are come to the accounts department for transaction rechecking. As
like the cash, transfer, clearing and online voucher sorting the account officer at first at first
separated the debit and credit part then serial the account numbers and according to the
transaction number checking the transaction with the detail supplementary. After checking
whole transaction, the voucher copy with the detail supplementary is signed by the checking
officer then signed by the authorized officer and lastly by the accounts In charge then go to
the reservation unit.
4.3.g Maintaining Clean Cash Voucher Register Book:

Another responsibility of accounts department is maintaining clean cash voucher register
book and providing daily entry to it. Clean cash vouchers means the vouchers which are
generated for direct transaction on deposit schemes ,deposit accounts , investment and the
foreign remittance transactions to this branch not the other branch and not the vouchers of
clearing, transfer or GL transactions. The respective officer of accounts department has to
provide entry of these clean cash vouchers which are generated from different transactions on
described sources and keep the record of the total income from these vouchers and the total
cost and after deducting the cost from the total income the accounts officer has to calculate
the total daily revenue from these clean cash vouchers and has to make a record to this book.

4.4 Preparing Financial Statements & Reports:
Accounts department is responsible for providing various financial statements and reports to
the authority. Based on these reports and statements the authority can understand the branchs
financial situation. Every day several types of financial statements and reports they have to
submit to the head offices accounts section then the head office accounts section make the
whole banks financial statement and every week they have to submit the enter banks
financial report to the central bank.
Name of the Financial Statements & Reports are given bellow:
Daily Financial Statements& Reports:
Statement of Affairs
Liquidity Positions
Scroll Total
Clean Cash Report
Transaction Audit Trial
Summary Situation
GL Transaction list
Client Transaction list
Daily Position listing
Exceptional Report
Statement of Originating Entity
Monthly Financial Statements & Reports:
Suspense Accounts-Law Charges
Suspense Accounts- Others
Sundry Deposit- Others
NBFI(Non Banking Financial
SBS-1(Schedule Banking Statistics)
Month End

Weekly Financial Statements &Reports:
Weekly Report
EC Report(Executive Committee)

Quarterly Financial Statements &Reports:
Islami Banking Review
Quarterly Operations Report
Yearly Financial Statements &Reports:
Balance Sheet
Performance Highlight
Profit and Loss Account

Table: List of the Financial Statements & Reports.
(Source: Accounts Departments Document.)

4.5 Providing the employee monthly salary and benefits:

The responsibility to providing monthly salary and other benefits to the employees is on the
accounts department. Every employee of this bank has an account in the bank. The respective
employee of the accounts department provides the monthly salary to all employees on 25

day of each month. According to the rules, regulations and proper instructions of the HR
department of the head office, the officer provides the salary. According to the employees
pay scale they transfer the salary money to the employees account from the banks GL
account. They debit the banks GL account and credit the employees account. In the same
way they provide the yearly dividends on the branchs profit and other occasional benefits
such as bonuses of Eid Ul Fiter and Eid Ul Azha.
4.6 Postage the employee leaves position:
The accounts department maintains the employee leave registered book, where each
employee has their own page. When employees need leave for their unavoidable
circumstances or sickness or their family festival or occasions they have to sanction their
leave by leave application to the manager and after signing the application by the manager to
postage the leave to the leave register book, they have to go to the accounts department. The
respective officer checking the sign of the authorized person and then observes the leave
position and according to their leave position they post the leave days to the leave register
book by debit the leave account.
Leaves can be three types in positions:
Casual leave: Casual leave is 10 days of a year but a employee cannot consume more
than 3 days at a time.
Privilege: For the permanent job holders every 11 working days permit 1 day
privilege leave. According to this rule employees have 33 days privilege in a year.
Sick leave: Employees have 15 days sick leaves in a year.

If an employee consumes more leave than these three categories then the leaves are counted
as a leave without pay.

4.7 Establishment:
To launch the branch there has many expenses. Direct and indirect expense, such as guest
reception expenses, Transportation expense, courier service expense, new machine or
equipment buying expense such as fax machine ,telephone set etc, new office furniture
buying expense , office rent, electric bill and other bill payment , repair and maintenance of
office building etc expenses are under the establishment activities. After deducting all of the
expenses the branch determine branches profit. Accounts departments officers are
performing the establishment duties. The respective officer are controlling and accomplishing
the entire establishment activities of the bank. For each establishment work they have to
prepare a bill for the expense and sanction it from the deputy manager.

Expenses of establishment activities are occurring under the following transaction

Chart: Establishment Activities

Electric bill
Telephone bill
House rent

Pending bill
Printing stationary bill
Stationary bill
Local convenience
Patty Cash
Guest reception cost
Repair and maintenance


5.1 Problems regarding investment of SJIBL:
Most of the people in our country have a bad impression of SJIBL,s operations
regarding indirect generation of investment which meaning no difference between
investment of SJIBL loan / credit /advance of conventional banks for this reason, they
are not too much interested to make investment with SJIBL.
Islamic banking is a new phenomenon in our country during last two decades. So
majority of our people have no proper knowledge about the activities of Islamic
banking as well as its investment mechanism hamper large scope of investment of
SJIBL which is committed to avoid interest cants invest the permissible part of its
satisfactory liquidity Reserve and short term liquidity surplus in those securities.
This bank cant investment in all economic sectors which are prohibited by the law of
Because of improper insufficient application of Islamic banking rule in our country.
The investment operations of SJIBL cants run smoothly.
Profitable investment portfolio of SJIBL requires clear investment knowledge
according to Islamic Shariah. But sometimes SJIBL cants invest its assets in proper
portfolio due to insufficient an unskilled manpower in these regard. As a result, there
is a large amount of money being idle and thus potential profit is not increasing.
SJIBL has no strong promotional activities to increase motivate its present and
potential investment client.
This bank revalues its investment operation within limited number of investment
modes and does not initiate investment modes according to changing / diverse needs
of people.
Some time investment operations of SJIBL are hampered due to increase, dishonest,
indiscreet, hypocritical nature of the people.


5.2 In general
There are limited scopes to deal women enterprise and professionals for making
investment by women interpreters.
In rural areas for low income community, this banks grants investment an group not
individual as a result, the mission, using invested money in income generating activity
so the poor needy population can become self reliant- is failed. Moreover it enhances
group dependence.
SJIBL does not grant investment portfolio for new entrepreneurs new businessmen
new companies etc.
In some sectors like housing, real estate, project, (industry) etc, this bank disburses
total investment money in times according to banks pre-determine proportion as a
result, client are failed to gain full benefits of investment disbursement at once.

5 . 3 Pr o b l e ms I d e n t i f i c a t i o n
During internship period in SJIBL Dhaka Main Branch tile following problems are
Human resource of any organization is considered as a valuable asset. But
human resources, in the branch, are not equipped with adequate banking
knowledge. Majority of the human resources have lack of basic knowledge
regarding money, banking finance and accounting. Without proper knowledge in
these subjects, efficiency cannot be optimized. Bank can

arrange training
program on these subjects.
There is shortage of computer in general banking section. Sometimes the
shortage of computer makes some unfortunate event
n that section.
On-line banking software is used by SJIBL and this is quite difficult to use for
the employee as the employees are not well trained.
This bank does not have any plan to enter into the Credit Card Market. It is well
versed that tomorrow's payment will be consisted of only plastic money (Credit
Card). A large part of business transaction will be done by credit card III near
future. In western world, more than 50% of transactions are
n credit card this
bank does not prepare from now on, it cannot compete in the future market. So,
the branch should give special attention to the introduction of Credit Card
Since a number of new banks are coming to existence with their extended
customer service pattern in a completely competitive manner. Customer-
services must be made dynamic and prompt. Now a days, people especially
business people have very little time to waste. So the bank should make its
service prompt so that people need not give more time in the banking activities


5.4 Major Findings on Investment Division and Accounts Department under the study of
Dhaka main branch are giving bellow:
Dhaka main branch is the 1
branch of Shahjalal Islami Bank Limited and this branch is
the main branch among all other branches of Shahjalal Islami Bank Limited.
Central Bank is the banker of all other banks and Dhaka main branch is the banker of all
other branches of Shahjalal Islami Bank Limited.
Only the Dhaka main branch operates the clearing operations with the central bank. All
branches of SHJIBL under central bank clearing zone send their clearing cheque to the
Dhaka main branch clearing unit.
Money comes from abroad through the Western Union, Kushiara and SWIFT in the
International division of head office. Head office send all the money to the Dhaka main
branch and Dhaka main branch allocate this money to all other branches.
Shahjalal Islami Bank Limited has been performing Islamic commercial banking activity
and striving to introduce dynamic Banking functions and all products are designed based
on Islamic Shariah.
Shahjalal Islami Bank Limited is committed to provide cordial services to its customers.
The customer receives experienced banking services, cordial behavior and a modern
environment so the numbers of deposits are increasing day by day.
The operations of the bank are fully computerized to ensure quick and reliable services.
The Investment Division is providing the modern banking services to the customers..
The product line is large in size because there are many accounts and deposits schemes
for the customers and the customers has the opportunity for savings in different savings
schemes and deposits schemes which is designed based on the different purposes such as
Mudaraba Monthly Income, Mudaraba Monthly Deposit, Mudaraba Hajj Deposit,
Mudaraba Shikkha Deposit, Mudaraba Bibaho Deposit etc.
Along with the Deposit Schemes through the SME Banking Shahjalal Islami Bank
Limited inspires the woman entrepreneurs and puts contribution to enhance small and
medium enterprises.
For minimizing the risk of caring cash SHJIBL provides its customer the demand draft
and pay order services.

The Bank has newly introduced to its customer the mobile banking and primarily
provides pull-push/ SMS services.
The bank provides the Utility Bill Collections services for Grameen Phone Bill.
Whole investment transactions are cautiously and carefully rechecked by the Accounts
Department. So the Banks clients are satisfied and they have no doubt about the accuracy
of the banks transactions.
All transactions vouchers are reserved in the banks reservation unit for minimum 10
years to solve the customers claims. So the customers have 100% trusts about the banks
The Bank has camera monitor system (CCTV) to strength the security services inside the
bank premises.
From the 28
February 2011 Shahjalal Islami Bank has started the Electronic Fund
Transfer Service (EFTN).
Shahjalal Islami Bank Limited is committed to continuous research and develops modern
Islami Banking services.


After analyze the Investment Divisions services and the Accounts Departments activities
the flowing recommendations are recommended for continuous betterment of the bank.
The Bank does not provide Locker service to the customers. If there has no obligation
in Islamic Shariah then the bank can started the locker services to their customers.
The number of ATM booth is only 14 which are not sufficient. Bank should be
increased the number of ATM booth.
Bank should also increase the number of Debit Card.
If the Deposit machine can be set in the ATM booth then customers can deposit their
money from the ATM booth. It will reduce the pressure of cash counter and relieve
the customers from making the queue for deposit the money.
The bank can start the Customer Bill Pay Service.
The bank recently started the mobile banking by providing only the pull-push
services. Bank should extend this service range.
The bank should start the Internet banking.
The number of employee is few in accounts department of Dhaka main branch. To
increase the speed and accuracy in transaction checking the bank should recruited
more employees in accounts department of Dhaka main branch.
For well handling of all the customers the bank should arrange more training program
for the general banker so the banker can serve the customers in better way.




The bank has maintained the progress of business through its sixty- three branches. The
operating profits growth rate is satisfactory. The bank is able to achieve this due to the banks
better services. Shahjalal Islami Bank Ltd. is committed to provide cordial services to the
customers. The continuous improvement in delivery of products and services, diversification
of products, reduction of turnaround time for investment processing, on line deposits, debit
card, SMS Push-Pull Mobile banking and arrangement of western union for early remittance
payment have been the key indicator of customers satisfaction. As the banks profitability
depends to the quality services the bank can also apply the recommended services to grow
more profit.


Book #1: M. Kabir Hannan, Text Book on Islami Banking, Islamic Economics Research
Internet # 1: Topic: About SHJIBL,,
Internet # 2: Topic: Board of Director,,
Internet # 3: Topic:,
Internet # 4: Topic: ,
Internet # 4: Topic:,
Internet # 6: Topic: SME banking,,
Internet # 7: Topic:
Internet # 8: Topic: Deposit Schemes Accessed On: 5/4/2011.
Internet # 9: Topic: