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UNDER GRADUATE (CBCSS) EXAMINATION, OCTOBER 2013

Open Course- English for Careers


Answer Key (Question Paper Code- E 6457)
Part A
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13.

(b)- vacuum
(b)- pattern
(a)- unless
(a)- out of
(c)- accept or reject the message
(b)- academic listening
(c)- dictating notes
(a)- a controversial topic
(a)- overused words and phrases that have lost their appeal
(b)- communication takes place within the individual
(d)- all of the above
(d)- none of the above
(d)- communication flows in all directions and cuts across functions
and levels in an organization
14. (b)- interpersonal skills
15. (c)- study of human how beings communicate through the use of
time
16. (a)- Video- conferencing
Part B
17. Feedback
Feedback is a process in which information about the past or
the present influences the same phenomenon in the present
or future.
18. Paralinguistics
The study of paralanguage is known as paralinguistics.
'Paralanguage' is often used to refer to the non-verbal
elements of speech.
19. Passive listening
Passive Listening is listening without reacting.
20. Features of Negotiation
Clarity
Compromise
To the point/ no deviations etc.
21. Democratic Communication

Internet- mediated forms of communication like blogs, chatrooms


22. Communication Cycle

Sender-----(message)----Receiver
Receiver----(feedback)-Sender
23. Professional Ethics
Professional ethics encompass the personal, organizational
and corporate standards of behaviour expected of
professionals.
24. Telephone Skills
Very important in call centre/customer service jobscommunication skills+ empathy+ problem solving skills
PART C
25. Basics of video conference
Multi-way, simultaneous video and audio communication
through telecommunications technology- individuals from
across the globe can communicate effortlessly- saving time
and money- integral part of business activity- improves the
work-life balance of employees
26. Informal letter
27. Language as a means of communication
28. Importance of visual aids- makes presentation more interesting
and effective- helps to understand and retain- allows the speaker
to remember all the important points and stay on the track.
Overhead projector (OHP)-Slides-Multimedia-Charts BlackboardWhite board
29. Human relationship in professional life- Knowledge and expertise
do one no good if one cannot maintain proper human relationsHuman relations skills represent the single biggest reason for
career success or failure. Of the people fired from their jobs, 66
percent were fired because they failed to get along with people- Be
positive+ be optimistic+ Listen to people+ Think before you act+
Smile and develop a sense of humour+ Create a winwin situation

30. Features of a covering letter- its vital to CV- demonstrates our


writing skill- brief& factual- gives a personal touch to CV- clear,
concise and to the point- active words are used
PART D
31. Components of a project proposal- Title+ Introduction (WHAT is
this about?)+ (WHAT am I trying to find out? WHY?)+ Method
(HOW? WHO? WHERE?) +Project (Describe what the final
product will look like.)+ timeline+ References
32. CV
33. Role of communication in management context- In management
the ability to communicate clearly and confidently is of key
importance- as a manager or as a student of management, one
should be able to construct different text types notes,
summaries, presentations and reports- telephonic skills
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