Symantec O3 – Publishing challenge through F5 LTM

Prashant Bharadwaj 3/27/2014

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Problem Statement

An F5 Hosted Application integrated with Symantec SSO
may display Page Not found or times out. In some cases,
it may prompt for Username Password in through Basic
Authentication instead of Formed-based SAML.

 The issue is observed when it is hosted only
through F5 and published to the internet.
 When you press go back in History of the
Browser or reload the application by typing in
the Entry Page URL, the application works as
 The issue is observed when SAML
authentication method in Symantec SSO.
 The redirected page may be an internal server
with private IP (not published to the internet)
that acts as IWA for Symantec SSO.

Diagnostic Guide

 Clearing cache and cookie will regenerate the
 Running Packet capture on an Internet client
reveals HTTP redirection to a Private IP or
Hostname that could not be published.
 If the internal Host is published, Symantec SSO
may use Basic Authentication instead of Form-
based SAML.
 The redirected page may be an internal server
with private IP (not published to the internet)
that acts as IWA for Symantec SSO.
 Browser Grabbing show a cookie injection from
Symantec SSO with the following parameters:
Name: Failed_type
Value: Integrated Windows Authentication

This is more likely because Symantec SSO’s IWA agent is
not published to the internet. F5 LTM won't translated
an internal IP to public address during a redirection.
Symantec SSO lacks the ability to lookup if user is from
the internet and deploy SAML. It uses a failed methods.


Create an iRule in F5 and assign to SSO Virtual Server to
inject a cookie that will avoid the SSO to redirect to
internal authentication server(IWA Agent).

 Saves a lot of engineering effort in the
Application to make this working.
 Keeps the environment simple.
 Eliminates the need to publish IWA Agent to the
internet. Hence avoids exposure of IWA server
to the internet.
HTTP::cookie insert name "failed_types"
value "\"Integrated Windows
Authentication\"" path "/" domain