2.2 AN OVERVIEW ON MALAYSIAN CONSTRUCTION INDUSTRY 13
2.2.1 History of Malaysian Construction Industry 14
2.2.2 Roles of Construction Industry Development Board (CIDB) 15
2.2.3 Initiatives of Construction Industry Development Board (CIDB) in Pertaining Quality Control Standards 18
2.3 QUALITY AND PERFORMANCE ISSUES IN BUILDING CONSTRUCTION 20
2.3.1 Introduction to Quality and Performance in Construction 21
2.3.2 The Factor Which Influence The Quality in Construction 23
2.4 CURRENT PRACTICE IN MANAGING THE QUALITY AND PERFORMANCE ON CONSTRUCTION IN MALAYSIA 24
2.4.1 Satisfaction 26
2.4.1.1 Definition of Customer Satisfaction 27
2.4.1.2 Measuring Customer Satisfaction 28
2.4.1.3 Examples of Complaints Due to Dissatisfaction On Defective Houses From Decided Cases 29
2.4.1.4 Expectation and Quality Towards Customers Satisfaction in Construction Industry 30
2.5 POOR QUALITY AND WORKMANSHIP AND THEIR CAUSES 32
2.5.1 Poor Project Management 33
2.5.2 Complicated Role of Contractor 34
2.5.3 Lack of Experience and Competency of Labours 34
2.5.4 Language Barrier to Communication and Lack of Communication 35
2.5.5 Unsuitable Construction Equipments 36
2.5.6 Poor Weather Conditions 36
2.5.7 Limited Time 36
2.5.8 Limited Cost 37
2.6 RELATIONSHIP BETWEEN QUALITY , WORKMANSHIP, AND DEFECTS 37
2.6.1 Latent Defects 39
2.6.2 Patent Defects 40
2.7 INTRODUCTION TO QUALITY ASSESSMENT IN CONSTRUCTION (QLASSIC) 42
2.7.1 Scope of QLASSIC 44
2.7.2 QLASSIC Assessors 44
2.7.3 Assessment Approach and Sampling Process 45
2.7.3.1 Structural Works 45
2.7.3.2 Architectural Works 45
2.7.3.3 Mechanical and Electrical (M&E) Works 46
2.7.3.4 External Works 46
2.7.4 Construction Industry Standard (CIS) on Quality Assessment System for Building Construction Work 46
2.7.5 Category of Building 48
CHAPTER 3: RESEARCH METHODOLOGY
3.1 OVERVIEW 50
3.2 DATA COLLECTION METHOD 51
3.2.1 Research Design 52
3.2.1.1 Stage 1: Literature Review 53
3.2.1.2 Stage 2: Case Study 54
3.2.1.3 Stage 3: Interview 55
3.2.1.4 Stage 4: Questionnaires 58
3.3 DATA ANALYSIS 59
3.4 SUMMARY 59
CHAPTER 4: CASE STUDY
4.1 OVERVIEW 60
4.2 CASE STUDY 1 (DEVELOPER) 61
4.2.1 Factor That Cause Poor Workmanship during Construction 62
4.2.1.1 Solution Regarding to the Poor Workmanship during the Construction 65
4.2.2 Quality requirement of Quality Assessment System for Building Construction Work (QLASSIC) 68
4.2.3 The Awareness of Selected Parties within the Construction Industry in Implementing QLASSIC Procedure in Construction Project 70
4.2.4 Issues and Challenges of Gaining QLASSIC Score for Construction Project 72
4.3 CASE STUDY 2 (CONSULTANT) 74
4.3.1 Factor That Cause Poor Workmanship during Construction 75
4.3.1.1 Solution Regarding to the Poor Workmanship during the Construction 79
4.3.2 Quality requirement of Quality Assessment System for Building Construction Work (QLASSIC) 81
4.3.3 The Awareness of Selected Parties within the Construction Industry in Implementing QLASSIC Procedure in Construction Project 84
4.3.4 Issues and Challenges of Gaining QLASSIC Score for Construction Project 86
4.4 CASE STUDY 3 (CONTRACTOR) 88
4.4.1 Factor That Cause Poor Workmanship during Construction 89
4.4.1.1 Solution Regarding to the Poor Workmanship during the Construction 92
4.4.2 Quality requirement of Quality Assessment System for Building Construction Work (QLASSIC) 94
4.4.3 The Awareness of Selected Parties within the Construction Industry in Implementing QLASSIC Procedure in Construction Project 97
4.4.4 Issues and Challenges of Gaining QLASSIC Score for Construction Project 99
CHAPTER 5: DATA ANALYSIS AND FINDINGS
5.1 OVERVIEW 101
5.2 PROJECT INFORMATION DETAILS 101
5.2.1 Section A: General (Particulars of Respondents And Company)
103
5.2.2 Section B: To investigate The Factors That Cause Poor Workmanship during Construction 105
5.2.2.1 Building Quality and Common Building Defects 105
5.2.2.2 Factor That Cause Poor Workmanship during Construction 106
5.2.2.3 Solution Regarding to the Poor Workmanship during Construction 108
5.2.3 Section C: To Explore the Quality Requirement of Quality Assessment System for Building Construction Work (QLASSIC) 109
5.2.4 Section D: To Identify the Awareness of Selected Parties in Implementing QLASSIC Procedure in Construction Project 111
5.2.5 Section E: Issues and Challenges of Gaining QLASSIC Score for Construction Project 112
CHAPTER 6: CONCLUSION
6.1 OVERVIEW 114
6.2 ACHIEVED RESEARCH OBJECTIVE 114
6.3 CONCLUSION 115
6.3.1 To Investigate the Factor That Cause Poor Workmanship during Construction 115
6.3.2 To Explore the Quality requirement of Quality Assessment System for Building Construction Work (QLASSIC) 117
6.3.3 To Identify the Awareness of Selected Parties within the Construction Industry in Implementing QLASSIC Procedure in Construction Project 118
119 6.4 RECOMMENDATION
REFERENCES 121
BIBLIOGRAPHY 128
ABBREVIATIONS
ACMV Air-conditioning and mechanical ventilation works CIDB Construction Industry Development Board Malaysia CIMP Construction Industry Master Plan CIS Construction Industry Standard CONQUAS Construction Quality Assessment System CREAM Construction Research Institute of Malaysia FIDIC International Federation of Consulting Engineers GDP Gross Domestic Product P2P Partnering Program PATI Pendatang Asing Tanpa Izin QLASSIC Quality Assessment System in Construction R&D Research and development R.E Resident Engineer S.0 Superintending Officer UBBL Uniform Building Bylaws
LIST OF TABLE
TABLE NUMBER TITLE PAGE
Chapter 2
2.1 Allocation of Weightage for Components of Building Construction Work 49
Chapter 4
4.1 Developer's Project Information 61
4.2 Consultant's Project lnforrmation 74
4.3 Contractor's Project Information 88
Chapter 5
5.1 Project Background Details 102
5.2 General (Particulars of Respondents and Company) 104
5.3 Building Quality in Malaysia and Common Building Defects 106
5.4 Factor That Cause Poor Workmanship during Construction 107
5.5 Solution Regarding to the Poor Workmanship during Construction 108
5.6 To Explore the Quality Requirement of Quality Assessment System for Building Construction Work (QLASSIC) 110
5.7 Identify the Awareness of Selected Parties in Implementing QLASSIC Procedure in Construction Project 111
5.8 Issues and challenges faced by the construction team in 112 implementation of QLASSIC 112
LIST OF FIGURE
FIGURE NUMBER TITLE PAGE
CHAPTER 1
1.1 Flow Chart of Research Procedure 7
Chapter 2
2.1 The Customer Satisfaction Theory (Source: Woodruff,1996) 27