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Joseph St.

Clair

Telecommunications Infrastructure Executive
Home: (609) 814 – 9813 | Cell: (609) 600 – 7706
E-mail: jst.clair201@comcast.net

Summary: A results-driven Executive with over 25 years of experience of excellent leadership,
organizational, interpersonal and communication skills. Knowledgeable in the areas of technology, design,
implementation and operations of Voice, Video and Data WAN/LAN Infrastructure.

WORK EXPERIENCE
XO Communications, Reading, PA 03/1996 – 05/2014
Regional Director Operations 06/2001 –08/2007 | 11/2011 – 05/2014
 Enriched operational performance and set the standard for all regions to follow with process and
system compliance goals in addition to productivity metric-driven goals
 Initiated goals that focused on cost reduction/QC, system update accuracy, vehicle usage results
performance tracking at the technician, market, region and national tiers
 Led an organization of 269 employees accountable for the maintenance, repair and installation of the
network backbone, node sites, central office equipment, outside plant expansions, network and
customer trouble calls
 Created, planned and implemented a Work Force Management (WFM) system that over a period of
2, years improved our field technician’s productivity by 66% and reduced wasted trip calls by 33%

VP Network Operations 03/1996 – 05/2001 | 09/2007 – 11/2011
 Led 675 personnel of the transformed Network Operation Center and National Field Operation Team
to manage XO’s VoIP network of over 100,000 access lines and 2 billion minutes per month
 Managed 30,000 route miles of fiber optic plant, providing support to XO’s 10M-100G IPVPN,
MPLS, Ethernet, SIP/ESIP, Managed Services and traditional Telecommunications Voice and Sonet
products from 64k to OC192 circuits
 Maintained, monitored and provided service to over 3000 on-net buildings and 980 off-net
collocation POPS, 38 switch node sites, and 2 Data Centers
 Guided a team of 452 employees and contractors to complete the design, construction, installation,
maintenance and repair of the network backbone, node, customer premise and office equipment
 Managed the PA/NJ/DE - Switch NOC, -Service Delivery Center, Customer Care Group, Network
Engineering, OSP/ISP Implementation Engineers and Warehouse, Procurement and Logistics teams
 Oversaw development of the initial PA, KPI measurements for OSP/ISP, central office, transport, real
estate, and network planning teams, including the negotiation of master purchase agreements

Comcast, Philadelphia, PA 09/1992 – 02/1996
Regional Director Operations
 Effectively led a seasoned team of over 350 employees responsible for the installation, repair and
maintenance customer and network activity for the Philadelphia Area market that served 250,000
subscribers through 2550 miles of a 550 MHZ addressable system plant.
 Collaborated with and provided strategic direction and functioned as the chief engineering resource
for the Area VP and General Managers within the Philadelphia Area markets.
 Initiated a safety training program that standardized the use of the safety handbook and used daily
with team meeting which led to a YOY decrease in vehicle and employee accidents by 12%


Cablevision of PA., East Norriton, PA 07/1985 – 08/1992
General Manager | Chief Technician
 Directed a “Whatever it Takes” initiative, which boosted customer overall satisfaction metric by
more than 23%
 Developed department's first incentive performance plan which motivated staff and resulted in 23%
increase in sales
Hampton Cablevision, North Hampton, PA 06/1983 – 07/1985
Chief Technician
 Increased channel bandwidth by 12 MHZ, that added enable the company to add 2 new channels
and additional revenue without the need for additional capital expenses to the plan
 Single handedly conducted all yearly FCC proof of performance and signal leakage testing of a 150
mile 350 MHZ, cable plant.
 Saved 8% on supply costs by working closely with suppliers to ensure that all components met
department quality standards.

RJS Cable Construction, Beverly, NJ 05/1980 – 06/1983
Regional Construction Manager
 Played key role as the lead contractor constructing several 400 MHZ, SMATV systems throughout
SC and GA.
 Established criteria for each milestone within the SMATV project roadmap as a means to measure
construction progress.
 Established operational objectives, work plans and delegated assignments to subordinate team
leaders.

EDUCATION

Studied Geology 1978 – 1980
University of Dayton, Dayton, OH

Wharton Business School Business Management Seminar 1990 – 1990
University of Pennsylvania, Philadelphia, PA

Leatherman Leadership Seminar 1994 – 1994
Valley Forge, PA

AMA Finance for Non-Financial Executives Certification 2013 – 2013
Edison, NJ

CIE Electronics Engineering Technology Program 1984 – 1985
East Norriton, PA

Courses on Video, Data, Voice, Ethernet, RF, Microwave, and Sonet platforms 1996 – 2014
Various Locations






SKILLS AND EXPERTISE
 Contract Negotiation
 Data Center & NOC Operations
 Leadership/Team Building
 Network Construction & Operations
 Cloud Infrastructure & Services
 Customer Experience

ACCOMPLISHMENTS
Financial Accomplishments
 Established and managed a $135 million dollar capital and a $98 million dollar expense budget
 Recognized $12M dollars of in-year network expense savings that helped drive a 63% EBITDA
margin by improvement through completion of new maintenance, service, installation contract
negotiations, and enhanced the construction project bid process and approval procedures
 Negotiated multimillion dollar IRU, ROW contracts and fiber asset swap agreements
 At Cablevision of PA:
o Improved EBITDA margins by 23% through inventory management and re-negotiated sales and
installation contracts
o Grew revenue over 10%, through radio and newspaper advertising blitzes and aggressive sales
incentive plans
o Added 11,000 subscribers in 5 years and extended 12 franchise agreements each for 15 years
when the industry average was 10 years

Operations, Construction and Technology Accomplishments
 Created XO’s national preventative maintenance and inspection program for environmental system
and network elements across all node sites which lead to zero node site loss of service
 Achieved over a thousand miles of constructed Intercity and Metro Aerial and Underground fiber,
copper, wireless and coaxial cable plant
 Designed, Constructed and Implemented several 10-25,000 sq. ft. node sites consisting of standby
generators, UPS, water chillers feeding multiple 20-30 ton HVAC units, and several 2000-5000 amp
DC rectifier plants with DC battery strings
 Provided aggressive leadership to a highly successful building access plan, where 102 building were
contracted and constructed on-net within one year
 At Comcast, molded from inception the single largest theft of service sting operation where in 1994,
at the National Cable Television Association convention in San Francisco where the security team
Manager and myself received a national “Theft of Service” award

Sales Support & Customer Service
 Navigated a plan that supported sales in delivering 2-10G circuits from San Mateo, CA to Eagan, MN
that linked the customer two Data leading to XO being awarded a $10M service contract
 Initiated a sales support plan which led to a 5 yr. (54) cell site backhaul opportunities with multiple
wireless customers this project had a revenue projection of close to 100M and a 65% gross margin
 Directed the construction of the San Luis Obispo landing station ring build, giving XO access to
Global Crossing Asia network and additional revenue opportunity estimated to be $200M over 5
years
 Advanced XO’s first time dispatch completion resolution rate results by 43% through process
improvements and compliance reporting that aligned the corporate customer experience standards
and operations goals
 Grown year over year revenue and customer satisfaction with XO’s top tier customers by 36%