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SECTION A : DEMOGRAPHIC

Please tick where relevant



1. GENDER 2. AGE 3. RACE
( ) Male ( ) Below 30 ( ) Malay
( ) Female ( ) 31 50 ( ) Chinese
( ) 51 and above ( ) Indian

Which of the following best describes the department you work in ?
o Customer Service
o Finance/Accounting MIS
o Sales/Marketing Corporate
o Marketing Human Resources

Which of the following best describes your position here ?
o Clerical Technician
o Managerial Accounting
o Project Management
o Other

How long have you worked at (company) ?
o Less than 6 month
o 6 months 1 year
o 1 - 3 years
o 3 - 5 years








SECTION B : EMPLOYEE JOB SATISFACTION
Please take a few minutes to tell us about your job and how the organization assists you.







Strongly
Disagree
Disagree
Neither
one
Agree
Strongly
Agree
I feel encouraged to come up with new and better
ways of doing things.

My work gives me a feeling of personal
accomplishment.

I have the tools and resources to do my job well.
On my job, I have clearly defined quality goals.
The Company does an excellent job of keeping
employees informed about matters affecting us.

I understand why it is so important for the
company to value diversity (to recognize and
respect the value of differences in race, gender,
age, etc.)

My job makes good use of my skills and
abilities. My supervisors manager visibly
demonstrates a commitment to quality.

Senior managers visibly demonstrate a
commitment to quality.

Considering everything, how satisfied are you
with your job?

I experience personal growth such as updating
skills and learning different jobs

Management looks to me for suggestions and
leadership

Supervisors encourage me to be my best
I am rewarded for the quality of my efforts
I am valued by my supervisor
SECTION C : MANAGEMENT AND SUPERVISOR / MANAGER PERFORMANCE
Please tick where relevant


1. How comfortable do you feel voicing your concerns to your supervisor ?

o Extremely comfortable
o Quite comfortable
o Moderately comfortable
o Slightly comfortable
o Not at all comfortable

2. Would you like to interact with your supervisor more, less, or about the same amount as
you currently interact with him/her ?
o A great deal more
o Somewhat more
o About the same amount
o Somewhat less
o A great deal less

3. How clearly does your supervisor explain the company's business plans ?
o Extremely clearly
o Very clearly
o Moderately clearly
o Slightly clearly
o Not at all clearly

4. When decisions or goals change, how often does your supervisor explain to you why this
has happened ?
o Always
o Most of the time
o About half the time
o Once in a while
o Never



5. How realistic are the expectations of your supervisor ?
o Extremely realistic
o Quite realistic
o Moderately realistic
o Slightly realistic
o Not at all realistic

6. How effective is management at public relations ?
o Extremely effective
o Very effective
o Moderately effective
o Slightly effective
o Not at all effective

7. How well does your supervisor handle employees problems ?
o Extremely well
o Very well
o Moderately well
o Slightly well
o Not at all well

8. How committed is your supervisor to making the company a more comfortable place to
work ?
o Extremely committed
o Very committed
o Moderately committed
o Slightly committed
o Not at all committed

9. How well do your supervisor's priorities match up with the goals of your company ?
o Extremely well
o Quite well
o Moderately well
o Slightly well
o Not at all well