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Taking forward from Part I of this Repair Process, we would see in the Part II following 3 areas of repair
process-

Settlement Process (to Cost Centre)
Delivery if the Repaired Component back to Customer &
Billing to customer if the component is not in warranty



3.8 Settlement Process to Cost Centre

Now, we settlement of the service order is done in transaction KO88 as below-


Click on below-

Repair Process in SAP CS (Customer Service) - Part
II
Posted by Rahul Asai in SAP CS (Customer Service) on Jul 21, 2012 1:16:16 PM
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Check the settlement accounting document-


We see the controlling document as below which indicates costs are settled to cost centre-



3.9 Delivery of Repaired Product to Customer


Before, we deliver the repaired product to customer, we need to mark the service order for completion
as indicated-


You get an option to mark the notification as complete.


We check the status in the sales order for delivery creation-


Prices for repair services are needed to be put in the pricing condition tab-


We create the delivery / Transfer Order as below using transaction code VL02n-



Delivery is created as below-


Outbound Delivery - 8112000169

Transfer Orders are created as below-


We select the processing mode as below-


We put the returns delivery number for the bin selection & storage type as 904-


We save the transfer order-


This can be validated in the document flow as below-



We issue the goods from the delivery (Return material is repaired & delivered back to customer)-


This can be validated in the document flow-


We check the movement type and note that this is non-valuated



3.10 Billing (if out of Warranty)

We create the billing document with reference to repair sales order-


Pricing gets pulled in from the sales order-


We save the billing document and note the billing number-

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This is how we complete the repair process.

Please respond back with your comments / or e mail to me at rahulasai@gmail.com in case we can improve this
further to help larger audience of SAP Community.
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4 Comments
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Vishnubhatta Pratap Jul 29, 2012 3:56 PM
Thanks for sharing CO Integrated steps as this is the grey area....typically for settlement. Very
informative article & thanks for a good cause to take pain in creating this "Integrated Process Steps".
Appreciated Rahul.
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Vishnubhatta Pratap Jul 29, 2012 3:57 PM
Really exceptional quality.
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Ted Anderson Oct 31, 2012 6:32 PM (in response to Vishnubhatta Pratap)
Very helpfull, thanks for sharing.
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Mahesh Madhavan Aug 24, 2014 7:19 AM
Really good and easy to understand!