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Product Reputation Market Intelligence Report for Webcams

Prepared for Greg Y, Amplified Analytics


December 23, 2009

Product Name Manufacturer CSI PFS PRS PSS No. of


Reviews

Logitech QuickCam Pro 4000 Logitech 1.30 1.42 1.05 0.94 206

Intel Pocket PC Camera, CS-630 Intel 1.68 1.55 1.10 0.96 37

Logitech Quickcam IM w/HDST ( 961361-0403 ) Logitech 1.45 1.50 1.04 0.97 30

Microsoft LifeCam NX-6000 Webcam Microsoft 1.25 1.36 1.01 0.97 50

Microsoft LifeCam VX-3000 Pack Microsoft 1.47 1.54 1.00 0.98 55

Logitech Desktop Microphone (980240-0403) Logitech 0.99 1.30 1.04 0.98 44

Creative Labs WebCam Live! Creative Labs 1.45 1.48 1.10 0.98 109

Logitech QuickCam Communicate STX Logitech 1.56 1.49 1.03 0.98 248

Creative Webcam Live! Pro USB 2.0 WebCam Creative Labs 1.49 1.47 1.02 0.98 90

Logitech QuickCam Communicate MP (Black) Logitech 1.51 1.56 1.04 0.99 82

LifeCam VX-5000 (Green) Microsoft 1.60 1.55 1.05 0.99 154

Microsoft LifeCam Show (Black) Microsoft 1.28 1.48 1.04 0.99 25

Labtec WebCam Pro Labtec 1.36 1.35 1.00 0.99 105

Logitech QuickCam Pro 5000 WebCam Logitech 1.40 1.44 1.00 0.99 220

Logitech QuickCam Pro for Notebooks (USB) Logitech 1.57 1.57 1.16 0.99 50

Microsoft LifeCam Cinema Microsoft 1.35 1.52 1.09 0.99 43

Logitech QuickCam Orbit AF Auto Focus System (Black) Logitech 1.57 1.50 1.05 0.99 118

Logitech QuickCam for Notebooks (Silver) Logitech 1.47 1.47 1.00 0.99 60

Microsoft LifeCam VX-3000 (68A-00001) Microsoft 1.44 1.45 1.04 0.99 499

Logitech Quickcam Fusion (961403-0403) Logitech 1.46 1.48 1.02 0.99 250

Logitech QuickCam Deluxe for Notebooks (Silver) Logitech 1.59 1.57 1.07 0.99 131

Logitech QuickCam Vision Pro for Mac (Black) Logitech 1.49 1.54 1.05 0.99 117

Logitech QuickCam Chat Logitech 1.07 1.16 1.03 0.99 35


As of December 23, 2009 the Webcams category contains metrics for 83 products based on the analysis of 8499 customer reviews

Glossary
CSI (Customer Satisfaction Index) - The Customer Satisfaction Index is an aggregate measurement of the delta between a
customer's expectation of a product and their actual experience with it.
PFS (Product Functionality Score) - The Product Functionality Score measures the gap between customer expectations of a product
and their actual experience with it.
PRS (Product Reliability Score) - The Product Reliability Score measures the gap between the customer's expectations of a product's
performance over its life-cycle and their actual experience with that product. A low reliability score points a Product Manager to potential
problems in either the manufacturing or packaging processes that can be addressed before the erosion of their brand value begins.
PSS (Product Support Score) - The Product Support Score measures the delta between the customer's expectations of a product's
support against their actual experience. Currently it is an aggregate score that measures performance of a channel, delivery, and
technical support organizations combined.