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# 10.

## ANALYSIS AND INTERPRETATION OF DATA

Collected data is classified, tabulated and analyzed to arrive at conclusions regarding
the effect of various parameters on employee engagement.
Data analysis is done through rating scales. Rating has been given to the responses of
the parameters and then mean score is calculated for each question and different
parameters.

10.1 Response regarding the availability of tools and resources

Table 10.1.1
Weight(w) Frequency(f) w * f
Response No. Of respondents Score Percentage
Strongly Agree 5 5 25 20
Agree 4 18 72 72
Neutral 3 2 6 8
Disagree 2 0 0 0
Strongly disagree 1 0 0 0
Total 25 103 100

Mean ( x ) = Total Score/ no. Of respondents = 104/25 = 4.12

57

Chart 1

Percentage
Strongly Disagree Disagree Neutral Agree Strongly Agree

20%
0%

8%

72%

SOURCE : PRIMARY DATA (QUESTIONNAIRE)

OBSERVATION: Nearly 72% of the respondents agree with the availability of tools and
resources to meet their job requirement, 20% of the respondents strongly agree and
remaining 8% have no opinion.

INTERPRETATION: The mean rating 4.12 shows that, overall employee agrees with
the availability of tools and resources to meet their requirement.

10.2 Response regarding availability of skills and training facilities

Table 10.1.2
Weight(w) Frequency(f) w * f
Response No. Of respondents Score Percentage
Strongly Agree 5 6 30 24
Agree 4 15 60 60
Neutral 3 3 9 12
Disagree 2 1 2 4
Strongly disagree 1 0 0 0
Total 25 101 100

58

Mean ( x ) = Total Score/ no. Of respondents = 101/25 = 4.04

Chart 2

Percentage
Strongly Disagree Disagree Neutral Agree Strongly Agree
0%
4%

24%
12%

60%

SOURCE: PRIMARY DATA (QUESTIONNAIRE)

OBSERVATION: It is clear that 24% strongly agree and 60% agree with the availability
of training and skills need to do an excellent job, 12% are neutral and remaining 4%
disagree respectively.

INTERPRETATION: The rating 4.04 shows that overall, employees agree that they
have the training and skills needed to do an excellent job.

10.3 Response regarding expected work

Table 10.1.3
Weight(w) Frequency(f) w * f
Response No. Of respondents Score Percentage
Strongly Agree 5 5 25 20
Agree 4 17 68 68

59

Neutral 3 2 6 8
Disagree 2 1 2 4
Strongly disagree 1 0 0 0
Total 25 101 100

Mean ( x ) = Total Score/ no. Of respondents = 101/25 = 4.04

Chart 3

Response
Strongly Disagree Disagree Neutral Agree Strongly Agree
0%

20%

4%
8%

68%

SOURCE:- PRIMARY DATA (QUESTIONNAIRE)

OBSERVATION: From the above reveals the fact that 20% strongly agree and 68%
agree with the work expected from the employees are reasonable, 8% have no idea,
and remaining 4% disagree.

INTERPRETATION: The mean rating 4.04 shows that, overall employees agree that

the amount of work they are expected to do is reasonable.

60

10.4 Response regarding current position with reference to utilisation of skills

Table 10.1.4
Weight(w) Frequency(f) w * f
Response No. Of respondents Score Percentage
Strongly Agree 5 10 50 40
Agree 4 10 40 40
Neutral 3 2 6 8
Disagree 2 3 6 12
Strongly disagree 1 0 0 0
Total 25 102 100

Mean (x) = Total Score/ no. Of respondents = 102/25 = 4.08

Chart 4

Response

Strongly Disagree Disagree Neutral Agree Strongly Agree
0%

40%
12%
8%

40%

SOURCE: PRIMARY DATA (QUESTIONNAIRE)

OBSERVATION: From the above reveals the fact that 40% strongly agree and 40%
agree that their talent and abilities are use well in their current position, 8% have no
opinion and remaining 12% disagree.

61

INTERPRETATION:

The mean rating 4.08 shows that the employees agree their talents and abilities are
used well in their current position.

10.5 Response regarding work related to success

Table 10.1.5
Weight(w) Frequency(f) w * f
Response No. Of respondents Score Percentage
Strongly Agree 5 18 90 72
Agree 4 7 28 28
Neutral 3 0 0 0
Disagree 2 0 0 0
Strongly disagree 1 0 0 0
Total 25 118 100

Mean ( x ) = Total Score/ no. Of respondents = 118/25 = 4.72

Chart 5

Response
Strongly Disagree Disagree Neutral Agree Strongly Agree
0%

28%

72%

SOURCE: PRIMARY DATA (QUESTIONNAIRE)

62

OBSERVATION: From the above reveals the fact that 72% strongly agree and 28%

agree that their work is important to the success of the organization.

INTERPRETATION: The mean rating 4.72 shows that, overall employees agree that
their work is important to the success of the organisation.

10.6 Response regarding satisfaction with the level of pay

Table 10.1.6
Weight(w) Frequency(f) w * f
Response No. Of respondents Score Percentage
Strongly Agree 5 7 35 28
Agree 4 15 60 60
Neutral 3 2 6 8
Disagree 2 0 0 0
Strongly Disagree 1 1 1 4
Total 25 102 100
Mean ( x ) = Total Score/ no. Of respondents = 102/25 = 4.08

Chart 6

Response
Strongly Disagree Disagree Neutral Agree Strongly Agree
0%
4%
8%
28%

60%

SOURCE: PRIMARY DATA (QUESTIONNAIRE)

63

OBSERVATION: From the above fact reveals the employees satisfaction with the level
of pay they receive. It is clear 28% of the respondents strongly agree, 60% agree, 8%
have no idea and 4% strongly disagree.

INTERPRETATION: The mean rating 4.08 shows that, overall employees agree about
satisfaction with the level of pay.

10.7 Response regarding My Job

Table 10.1.7
Sr. No. Questions from Table No. Score
1. 5.1.1 4.12
2. 5.1.2 4.04
3. 5.1.3 4.04
4. 5.1.4 4.08
5. 5.1.5 4.72
6. 5.1.6 4.08
Total Score = 25.08
SOURCE: SECONDARY DATA

Mean Score for My Job = Total Score/ No. Of Questions = 25.08 / 6 = 4.18

INTERPRETATION:
The mean score 4.18 shows that overall employees agree that they are satisfied
regarding parameters considered for their job.

64

10.8 Response regarding mutual support among co-workers

Table 10.1.8
Weight(w) Frequency(f) w * f
Response No. Of respondents Score Percentage
Strongly Agree 5 6 30 24
Agree 4 17 68 68
Neutral 3 2 6 8
Disagree 2 0 0 0
Strongly disagree 1 0 0 0
Total 25 104 100

Mean ( x ) = Total Score/ no. Of respondents = 104/25 = 4.16

Chart 7

Response
Strongly Disagree Disagree Neutral Agree Strongly Agree

0%

8%
24%

68%

SOURCE: PRIMARY DATA (QUESTIONNAIRE)

OBSERVATION: From the above fact reveals that the co-workers help each other
when needed. It is clear 24% of the respondents strongly agree, 68% agree and 8%
have no opinion.

65

INTERPRETATION: The mean rating 4.16 shows that overall employees agree that
their co-workers help each other when needed.

10.9 Response regarding sharing information and ideas among co-workers

Table 10.1.9
Weight(w) Frequency(f) w * f
Response No. Of respondents Score Percentage
Strongly Agree 5 7 35 28
Agree 4 14 56 56
Neutral 3 3 9 12
Disagree 2 1 2 4
Strongly disagree 1 0 0 0
Total 25 101 100

Mean ( x ) = Total Score/ no. Of respondents = 89/25 = 4.04

Chart 8

Response
Strongly Disagree Disagree Neutral Agree Strongly Agree

12%

12%
0%

20%

56%

SOURCE: PRIMARY DATA (QUESTIONNAIRE)

66

OBSERVATION: Nearly 28% strongly agree and 56% agree with the fact that they

share information and new ideas with their co-workers. 12% are neutral and 4% strongly
disagree.

INTERPRETATION:

The mean rating 4.04 shows that, overall employees agree that their co-workers share
information and new ideas among themselves.

10.10 Response regarding co-workers performance

Table10.1.10
Weight(w) Frequency(f) w * f

Response
No. Of
respondents

Score

Percentage
Strongly Agree 5 3 15 12
Agree 4 17 68 68
Neutral 3 5 15 2
Disagree 2 0 0 0
Strongly
disagree

1

0

0

0
Total 25 98 100

Mean ( x ) = Total Score/ no. Of respondents = 98/25 = 3.92

67

Chart 9

Response
Strongly Disagree Disagree Neutral Agree Strongly Agree
0% 2%

15%

83%

SOURCE: PRIMARY DATA (QUESTIONNAIRE)

OBSERVATION: Nearly 15% strongly agree and 83% agree with the fact that, the co-
workers do their best work. 2% have no opinion.
INTERPRETATION: The mean rating 3.92 shows that overall employees agree that co-

workers do their best work while in the organisation.

10.11 Response regarding co-workers (general interaction and behaviour)

Table 10.1.11

Weight(w) Frequency(f) w * f
Response No. Of respondents Score Percentage
Strongly Agree 5 9 45 36
Agree 4 16 64 64
Neutral 3 0 0 0
Disagree 2 0 0 0

68

Strongly disagree 1 0 0 0
Total 25 109 100

Mean ( x ) = Total Score/ no. Of respondents = 109/25 = 4.36

Chart 10

Response
Strongly Disagree Disagree Neutral Agree Strongly Agree
0%

36%

64%

SOURCE: PRIMARY DATA (QUESTIONNAIRE)

OBSERVATION: Nearly 36% strongly agree and 64% agree with this fact.

INTERPRETATION: The mean rating 4.36 shows that, overall employees agree that
they enjoy working with their co-workers.
10.12 Response regarding My Co-workers

Table 10.1.12
Sr. No. Questions from Table No. Score
1. 10.1.8 4.16
2. 10.1.9 4.04
3. 10.1.10 3.92
4. 10.1.11 4.36
Total Score = 16.48
SOURCE: SECONDARY DATA

69

Mean Score for My Job = Total Score/ No. Of Questions

= 15.6 / 4 = 4.12

INTERPRETATION: The mean score 4.12 shows that overall employees are
satisfied regarding parameters considered for their co-workers.

10.13 Response regarding expectations of superior for the engagement of
employees

Table 10.1.13
Weight(w) Frequency(f) w * f
Response No. Of respondents Score Percentage
Strongly Agree 5 4 20 16
Agree 4 20 80 80
Neutral 3 0 0 0
Disagree 2 1 2 4
Strongly disagree 1 0 0 0
Total 25 102 100

Mean ( x ) = Total Score/ no. Of respondents = 102 /25 = 4.08

70

Chart 11

Response
Strongly Disagree Disagree Neutral Agree Strongly Agree

0%
4%
0%

16%

80%

SOURCE: PRIMARY DATA (QUESTIONNAIRE)

OBSERVATION: It is clear that 16% strongly agree and 80% agree that they clearly
understand what their superior expects from them and 4% disagree.

INTERPRETATION: The mean rating 4.08 shows that, overall employees agree that
they clearly understand what their superior expects from them.

10.14 Response regarding superior relationship with team members

Table 10.1.14
Weight(w) Frequency(f) w * f

Response

No. Of respondents Score Percentage
Strongly Agree 5 10 50 40
Agree 4 9 36 36
Neutral 3 6 18 24
Disagree 2 0 0 0
Strongly disagree 1 0 0 0
Total 25 104 100

71

Mean ( x ) = Total Score/ no. Of respondents= 104/25 = 4.16

Chart 12

Response
Strongly Disagree Disagree Neutral Agree Strongly Agree
0%

40%
24%

36%

SOURCE: PRIMARY DATA (QUESTIONNAIRE)

OBSERVATION: From the above fact it is clear that 40% strongly agree and 36%

agree that there is friendly working relationship between superior and team members.

24% have no opinion regarding the same.

INTERPRETATION: The mean rating 4.16 shows that overall employees agree that
there is friendly working relationship between superior and team members.

72

10.15 Response regarding superiors feedback

Table 10.1.15
Weight(w) Frequency(f) w * f
Response No. Of respondents Score Percentage
Strongly Agree 5 5 25 20
Agree 4 12 48 48
Neutral 3 6 18 24
Disagree 2 2 4 8
Strongly disagree 1 0 0 0
Total 25 95 100

Mean ( x ) = Total Score/ no. Of respondents = 95/25 = 3.8

Chart 13

Response
Strongly Disagree Disagree Neutral Agree Strongly Agree
0%

12%
8%

48%

32%

SOURCE: PRIMARY DATA (QUESTIONNAIRE)

OBSERVATION: From the above fact it is clear that 48% strongly agree and 32% agree
that they receive regular feedback from their superiors, 8% have no opinion and 12%
disagree with the statement.

73

Response

INTERPRETATION:

The mean rating 3.8 shows that, overall employees agree that they receive regular
feedback from their superiors.

10.16 Response regarding recognition by Superiors

Table 10.1.16
Weight(w) Frequency(f) w * f
Response No. Of respondents Score Percentage
Strongly Agree 5 7 35 28
Agree 4 12 48 48
Neutral 3 3 9 12
Disagree 2 3 6 12
Strongly disagree 1 0 0 0
Total 25 98 100

Mean ( x ) = Total Score/ no. Of respondents = 98/25 = 3.92

Chart 14

Strongly Disagree Disagree Neutral Agree Strongly Agree
0%

28%
12%

12%

48%

SOURCE: PRIMARY DATA (QUESTIONNAIRE)

74

OBSERVATION: From the above fact it is clear that 28% strongly agree and 48% agree
that there superior regularly recognize for doing a good job, 12% have no opinion and
12% disagree.

INTERPRETATION: The mean rating 3.92 shows that, overall employees agree that
their superior regularly recognize them for doing a good job.

10.17 Response Regarding communication between superior and subordinates

Table 10.1.17
Weight(w) Frequency(f) w * f
Response No. Of respondents Score Percentage
Strongly Agree 5 10 50 40
Agree 4 12 48 48
Neutral 3 2 6 8
Disagree 2 0 0 0
Strongly disagree 1 1 1 4
Total 25 105 100

Mean ( x ) = Total Score/ no. Of respondents = 105/25 = 4.2

75

Chart 15

Response
Strongly Disagree Disagree Neutral Agree Strongly Agree
4%
0%

8%

40%

48%

SOURCE: PRIMARY DATA (QUESTIONNAIRE)

OBSERVATION: From the above fact it is clear that 40% strongly agree and 48% agree
that there is good communication between superior and subordinates, 8% have no
opinion and 4% strongly disagree.

INTERPRETATION:
The mean rating 4.2 shows that overall employees agree that there is good
communication between superior and subordinates.

76

10.18 Response regarding My Superiors

Table 10.1.18
Sr. No. Questions from Table No. Score
1. 10.1.13 4.08
2. 10.1.14 4.16
3. 10.1.15 3.8
4. 10.1.16 3.92
5. 10.1.17 4.2
Total Score = 20.16
SOURCE: SECONDARY DATA

Mean Score for My Superiors = Total Score/ No. Of Questions = 20.16 / 5 = 4.03

INTERPRETATION:

The mean score 4.03 shows that overall employees agree that they are satisfied
working with their superiors.

10.19 Response regarding service to the customers

Table 10.1.19
Weight(w) Frequency(f) w * f
Response No. Of respondents Score Percentage
Strongly Agree 5 10 50 52
Agree 4 15 60 40
Neutral 3 0 3 4
Disagree 2 0 2 4
Strongly disagree 1 0 0 0
Total 25 110 100

77

Mean ( x ) = Total Score/ no. Of respondents = 110/25 = 4.40

Chart 16

Response
Strongly Disagree Disagree Neutral Agree Strongly Agree

0%
4%
4%

52%
40%

SOURCE: PRIMARY DATA (QUESTIONNAIRE)

OBSERVATION: From the above fact it is clear that 52% strongly agree and 40% agree
that they provide excellent service to the customers. 4% have no opinion and 4%
disagree with the statement.

INTERPRETATION:
The mean rating 4.40 shows that, overall employees agree that the company provides
excellent service to the customers.

78

10.20 Response regarding delegation of authority

Table 10.1.20
Weight(w) Frequency(f) w * f
Response No. Of respondents Score Percentage
Strongly Agree 5 12 60 48
Agree 4 10 40 44
Neutral 3 2 6 8
Disagree 2 0 0 0
Strongly disagree 1 1 1 4
Total 25 107 100

Mean ( x ) = Total Score/ no. Of respondents = 107/25= 4.28

Chart 17

Response
Strongly Disagree Disagree Neutral Agree Strongly Agree
4%
0%

8%

48%

44%

SOURCE: PRIMARY DATA (QUESTIONNAIRE)

OBSERVATION: From the above fact it is clear that 48% strongly agree and 48%

agree with the availability of authority to do their job, 8% are neutral and remaining 4%

disagree with the statement.

79

INTERPRETATION:

The mean rating 4.28 shows that, overall employees agree with the availability of
authority to do their job.

10.21 Response regarding safe and clean work environment

Table 5.1.21
Weight(w) Frequency(f) w * f
Response No. Of respondents Score Percentage
Strongly Agree 5 8 40 32
Agree 4 12 48 48
Neutral 3 4 12 16
Disagree 2 1 2 4
Strongly disagree 1 0 0 0
Total 25 102 100

Mean ( x ) = Total Score/ no. Of respondents = 102/25 = 4.08

Chart 18

Response

Strongly Disagree Disagree Neutral Agree Strongly Agree
0%

32%
4%
16%

48%

SOURCE: PRIMARY DATA (QUESTIONNAIRE)

80

OBSERVATION: The above table reveals the fact that 32% strongly agree with safe

and clean work environment, 48% agree and remaining 16% neither agree nor disagree
and 4% disagree.

INTERPRETATION: The mean rating 4.08 shows that overall employees strongly agree
that there is a safe and clean working environment in the organisation.

10.22 Response regarding co-operation among departments

Table 10.1.22
Weight(w) Frequency(f) w * f
Response No. Of respondents Score Percentage
Strongly Agree 5 6 30 24
Agree 4 14 56 56
Neutral 3 4 12 16
Disagree 2 1 2 4
Strongly disagree 1 0 0 0
Total 25 100 100

Mean ( x ) = Total Score/ no. Of respondents = 100/25 = 4

81

Chart 19

Response
Strongly Disagree Disagree Neutral Agree Strongly Agree
0%
4%
24% 16%

56%

SOURCE: PRIMARY DATA (QUESTIONNAIRE)

OBSERVATION: From the above reveals the fact that 24% strongly agree and 56%
agree that there is willingness cooperation between departments. 16% have no opinion,
and remaining 4% disagree with the statement.

INTERPRETATION: The mean rating 4 shows that overall employees agree that there
is willingness and cooperation between departments.

10.23 Response regarding My Department

Table 10.1.23
Sr. No. Questions from Table No. Score
1. 10.1.19 4.40
2. 10.1.20 4.28
3. 10.1.21 4.08
4. 10.1.22 4
Total Score = 16.76
SOURCE: SECONDARY DATA

82

Mean Score for My Job = Total Score/ No. Of Questions = 16.76/4 = 4.19

INTERPRETATION:

The mean score 4.19 shows that overall employees agree that they are satisfied
working in their department.

10.24 Response regarding organization care about employees well-being

Table 10.1.24
Weight(w) Frequency(f) w * f
Response No. Of respondents Score Percentage
Strongly Agree 5 9 45 36
Agree 4 14 56 56
Neutral 3 1 3 4
Disagree 2 1 2 4
Strongly disagree 1 0 0 0
Total 25 106 100

Mean ( x ) = Total Score/ no. Of respondents = 106/25 = 4.24

83

Chart 20

Response
Strongly Disagree Disagree Neutral Agree Strongly Agree
0% 4% 4%

36%

56%

SOURCE: PRIMARY DATA (QUESTIONNAIRE)

OBSERVATION: Nearly 36% of the respondents strongly agree that the organization
care about its employee well-being, 56% of the respondents agree, 4% are neutral and
4% disagree.

INTERPRETATION: The mean rating 4.24 shows that, overall employees agree that
the organisation cares about its employee well-being.

84

10.25 Response regarding opportunity for growth and improvement

Table 10.1.25
Weight(w) Frequency(f) w * f
Response No. Of respondents Score Percentage
Strongly Agree 5 5 25 20
Agree 4 10 40 40
Neutral 3 7 21 28
Disagree 2 3 6 12
Strongly disagree 1 0 0 0
Total 25 92 100

Mean ( x ) = Total Score/ no. Of respondents = 92/25 = 3.68

Chart 21

Response
Strongly Disagree Disagree Neutral Agree Strongly Agree

0%

20%
12%

28%

40%

SOURCE: PRIMARY DATA (QUESTIONNAIRE)

OBSERVATION: Nearly 20% strongly agree and 40% agree with the fact that the
organization provides attractive opportunity for growth and improvement, 28% have no
opinion and 12% disagree respectively.

85

INTERPRETATION: The mean rating 3.68 shows that, overall employees agree that
the organisation provides attractive opportunity for growth and improvement.

10.26 Response regarding organization (feeling of the employees)

Table 10.1.26
Weight(w) Frequency(f) w * f
Response No. Of respondents Score Percentage
Strongly Agree 5 17 85 68
Agree 4 8 32 32
Neutral 3 0 0 0
Disagree 2 0 0 0
Strongly disagree 1 0 0 0
Total 25 117 100

Mean ( x ) = Total Score/ no. Of respondents = 117/25 = 4.68

Chart 22

Response
Strongly Disagree Disagree Neutral Agree Strongly Agree

0%

32%

68%

SOURCE: PRIMARY DATA (QUESTIONNAIRE)

86

OBSERVATION: Nearly 68% strongly agree and 32% agree with the fact that they are
proud to work in this organization.

INTERPRETATION: The mean rating 4.68 shows that overall employees feel that they
are proud to work in their organisation.

10.27 Response regarding aim of organisation

Table 10.1.27
Weight(w) Frequency(f) w * f
Response No. Of respondents Score Percentage
Strongly Agree 5 8 40 32
Agree 4 16 64 64
Neutral 3 1 3 4
Disagree 2 0 0 0
Strongly disagree 1 0 0 0
Total 25 107 100
Mean ( x ) = Total Score/ no. Of respondents = 107/25 = 4.28

Chart 23

Response
Strongly Disagree Disagree Neutral Agree Strongly Agree
0%
4%

32%

64%

SOURCE: PRIMARY DATA (QUESTIONNAIRE)

87

OBSERVATION: Nearly 32% strongly agree, 64% agree they are aware and 4% have
no opinion.

INTERPRETATION: The mean rating 4.28 shows that overall employees agree they
are aware about the aim of the organisation and how they can help to achieve this aim.

10.28 Response regarding My Company

Table 10.1.28

Sr. No. Questions from Table No. Score
1. 10.1.24 4.24
2. 10.1.25 3.68
3. 10.1.26 4.68
4.. 10.1.27 4.28
Total Score = 16.88
SOURCE: SECONDARY DATA

Mean Score for My Job = Total Score/ No. Of Questions = 16.88 / 4 = 4.22

INTERPRETATION:

The mean score 4.22 shows that overall employees agree that they are happy
working in their company.

88

10.29 Overall score of each parameter:

Table 10.1.29
Sr. No. Parameters Score
1. My Job 4.18
2. My Co-workers 4.12
3. My Superiors 4.03
4. My Department 4.19
5. My Company 4.22
SOURCE:
SECONDARY DATA

INTERPRETATION:

Based on the overall rating it can be concluded that the parameter My
Company
is the most crucial parameter for employee engagement