Credit Guarantee Fund Trust for Small Industries

CGTSI/(44)/1040
November 05, 2003
All the Member Lending Institutions (MLIs) of CGTSI
Circular No. 17/2003-04
Dear Sir,

Communication is the Key

The operations of CGTSI are based on a business-to-business model and are
carried out through its website. Accordingly CGTSI has been encouraging its Member
Lending Institutions (MLIs) and their Operating Offices to submit applications online
for guarantee coverage and track their status through individual mail accounts
allotted to each MLI. The other option has been to make use of ‘ThinClient’ software,
specially developed and made available by CGTSI for those offices which are not able
to submit online applications. This arrangement has worked very well with most of
the Operating Offices of MLIs.
Recently during interaction between CGTSI and officials of MLIs through
workshops, seminars, personal contacts / visits, etc. it has been indicated that some
offices of MLIs have difficulty in lodging online applications or through the above
mentioned software mainly on account of lack of internet access or familiarity with
online / software working. CGTSI is keen to address these bottlenecks by organizing
familiarization / training workshops for officials of MLIs.

Towards organising

workshops, a request has already been made by CGTSI to all the MLIs vide Circular
No.15/2003-04 dated September 25, 2003.

Meanwhile to obviate any difficulty

arising out of inaccessibility to internet or inability to operate the special purpose
software it is suggested that MLIs may advise CGTSI about offices where such
difficulties are being faced with supporting reasons, so that a view could be taken on
making arrangement for receiving applications from such offices as hard copies.
MLIs may also consider working out a suitable internal arrangement in this regard by
routing such applications through their concerned Operating Offices / Nodal Offices.
An early action in the matter is requested.

in We are keen to ensure effective communication and data flow with our MLIs.in sukumar@cgtsi.in yogeshdixit@cgtsi. Yours sincerely.org.org.org. For any clarification please contact CGTSI on the following: CEO DGM AGMs General Fax 022 22045105 022 22045234 022 22045142 022 22042753 022 22045154 email: email: email: email: bajpaiu@cgtsi.in / rajan@cgtsi. The CGPAN allotment and CGDAN (Demand Advice Notice) are also sent to respective mailboxes. Periodical access to CGTSI website by MLIs would strengthen our effort.Regarding the applications submitted online it is sometimes observed that MLIs do not check their mail accounts to ascertain the status of applications.org.in sadhwani@cgtsi. It is reiterated that the status of applications submitted may be regularly checked by MLIs in their respective mail accounts allotted on CGTSI website. Sd/(Utpal Bajpai) Chief Executive Officer .org.