Course Syllabus

TEC/401

1

Course Syllabus
College of Social Sciences
TEC/401
Human Factors in Technology
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Course Description
This course provides an understanding of the effective integration of technology to improve organizational
performance. Students will learn how to evaluate strategies for utilizing technology to support personal and
organizational growth. Additionally, students will examine the increasing influence of e-commerce on the role of
managers in the workforce. Impacts of the effective integration of technology upon customer relationships are
also explored.
Policies
Faculty and students/learners will be held responsible for understanding and adhering to all policies contained
within the following two documents:

University policies: You must be logged into the student website to view this document.
Instructor policies: This document is posted in the Course Materials forum.

University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies
may be slightly different depending on the modality in which you attend class. If you have recently changed
modalities, read the policies governing your current class modality.
Course Materials
Regan, E. A., & O’Connor, B. N. (2002). End-user information systems: Implementing individual and work group
technologies (2nd ed.). Upper Saddle River, NJ: Prentice Hall.
All electronic materials are available on the student website.

Week One: What We Expect From Technology
Details
Objectives

1.1 Define the role of management in relation to using technology in
the workplace.
1.2 Discuss management expectations of technology in the
business place.
1.3 Explain how staff and customers rate technology’s effectiveness.
1.4 Describe what happens when technology fails.

Readings

Read Ch. 1 (pp. 1–37) & Ch. 8, Sections 8.1–8.3 (pp. 259–269) of
End-User Information Systems.
Read this week’s Electronic Reserve Readings.

Participation

Participate in class discussion.

Learning Team

Resource: Learning Team Toolkit

Due

Points

12/18/2012

2

Course Syllabus
TEC/401

Instructions
Learning Team
Charter

Complete the Learning Team Charter.

Individual
Technology and
Management
Functions Paper

Prepare a 1,050- to 1,400-word paper based on personal
experience in the workplace that gives examples of how
management at your company expects technology to improve
business. Discuss how your company’s current technology is
meeting or not meeting business needs.
Format your paper according to APA standards.

2

12/18/2012

10

Due

Points

Week Two: Personnel in Technology
Details
Objectives

2.1 List the traits of an effective technology manager.
2.2 Identify the personalities of technology personnel and how they
affect relationships with nontechnical staff.
2.3 Assess what it takes to build an effective technology support
team.

Readings

Read Ch. 6 & 7 (pp. 207–254) of the text.
Read this week’s Electronic Reserve Readings.

Participation

Participate in class discussion.

01/08/2013

2

Individual
Personnel in
Technology Paper

Resources: Articles located through the University Library, the
Internet, magazines, or other sources

01/08/2013

10

Prepare a 1,050- to 1,400-word paper on what it takes to build an
effective technology support team. Address such issues as
personalities and how they can affect relationships within and
beyond the technical staff.
Format your paper according to APA standards.
Learning Team
Organizational
Technology Plan –
Overview, Current
Technology
Assessment, and
Value Chain
Analysis

Resources: Project Overview, available on the student Web site
Develop the Overview, Current Technology Assessment, and Value
Chain Analysis sections of the Organizational Technology Plan
paper, as directed by the faculty member.

Course Syllabus
TEC/401

3

Week Three: Managing the Implementation of New Technology
Details

Due

Points

Objectives

3.1 Determine how to discern when technology changes are
necessary.
3.2 Examine ways to effectively prepare nontechnical staff for
technology changes.
3.3 Examine how new technology can affect company culture.

Readings

Read Ch. 9–12 (pp. 293-416) of the text.
Read this week’s Electronic Reserve Readings.

Participation

Participate in class discussion.

01/15/2013

2

Individual
Technology
Implementation
Paper

Resources: Articles located through the University Library or
examples on the Internet

01/15/2013

15

Prepare a 1,400 to 1,750-word paper detailing how a new
technology system should be implemented or introduced to a
company. Include your recommendations as if you were the
manager in charge of implementing the new technology. Give your
ideas on how the following information should or should not be
shared by technical and nontechnical staff:



Project plans
Implementation plans
Training plans
Support strategies

Format according to APA standards.
Learning Team
Organizational
Technology Plan –
Social Contract and
Global Issues

Resources: Project Overview, available on the student Web site
Develop the Social Contract and Global Issues sections of the
Organizational Technology Plan paper, as directed by the faculty
member.

Course Syllabus
TEC/401

4

Week Four: Impact of Technology on Customers
Details

Due

Points

Objectives

4.1 Explain how an organization identifies technology that adds
value to its products.
4.2 Discuss customer reactions to technology changes.
4.3 Construct a plan to monitor the effectiveness of technology
changes.

Readings

Read Ch. 2 (pp. 39-73) of the text.
Read this week’s Electronic Reserve Readings.

Participation

Participate in class discussion.

01/22/2013

2

Individual
Technology Impact
Paper

Resources: Materials located through the University library or other
sources

01/22/2013

15

Prepare a 1,400- to 1,750-word paper about the impact of
technology on customers in regard to the following:
 How the company introduced the new product to customers
 Ways that added value from the new technology was proven
 Outline support plan for customers who may have questions
 Emphasize new partnerships with technology partners and
enhanced customer
Format your paper according to APA standards.
Learning Team
Organizational
Technology Plan –
Managing Change

Resources: Project Overview, available on the student Web site
Develop the Managing Change section of the Organizational
Technology Plan paper, as directed by the faculty member.

Course Syllabus
TEC/401

5

Week Five: Organizational Philosophies and Technology
Details

Due

Points

Objectives

5.1 Identify ethical technology policies within an organization.
5.2 Assess the impact of using technology to perform human
resources functions.
5.3 Discuss characteristics of technology-driven organizational
change with regard to the implementation of technology.
5.4 Examine management of resistance to technological change.
5.5 Plan management of personal and organizational change.

Readings

Read Ch. 8, Sections 8.4–8.8 (pp. 269-285), and Ch. 9, 10, & 11
(pp. 293-379) of the text.
Read this week’s Electronic Reserve Readings.

Participation

Participate in class discussion.

01/29/2013

2

Individual
Organizational
Philosophies and
Technology Paper

Prepare a 1,050- to 1,400-word paper discussing how companies
use technology to help set and manage ethical standards and
guidelines. How can this shape the type of work environment or
culture a company promotes? Additionally, discuss how using
technology to perform human resources functions affects company
culture.
Format your paper according to APA standards.

01/29/2013

10

Learning Team
Organizational
Technology Plan
Paper

Resources: Project Overview, available on the student Web site

01/29/2013

20

Learning Team
Organizational
Technology Plan
Presentation

Develop appropriate visual aids, such as Microsoft® PowerPoint®
slides, for the Organizational Technology Plan presentation. For
Local Campus students, these are oral presentations; for Online
Campus and Directed Study students, these are PowerPoint ®
presentations with notes.

01/29/2013

10

Develop the Conclusion section of the Organizational Technology
Plan paper, as directed by the faculty member.

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