BAB I.

PENDAHULUAN
A. Deskripsi
Dalam modul ini, Anda akan mempelajari: making reservation, handling complaint,
making arrangement, making confirmation and cancelation, Conditional sentence dan
Subjunctive.
B. Petunjuk Guru
1. Waktu yang disediakan untuk menyelesaikan modul ini adalah 10 jam pelajaran
2. Alat-alat pengajaran yang harus digunakan adalah:




Media Powerpoint
Papan tulis
Spidol
Lembar kegiatan siswa
Modul
3. Bagikan modul kepada semua siswa, jelaskan bagaimana langkah-langkah
penggunaan modul tersebut.
4. Sajikan materi yang ada di dalam modul dengan cara yang menarik
menggunakan strategi interaktif dan student centered.
5. Penggunaan modul tetap harus dengan bantuan guru untuk menjelaskan materi.
6. Tuntunlah siswa mengerjakan latihan yang tersedia sehingga pemahaman siswa
meningkat.
7. Penilaian dilakukan dengan cara tertulis,yaitu siswa diminta mengerjakan
evaluasi yang telah tersedia. Beri siswa pengertian dan dorongan supaya jangan
melihat kunci jawaban terlebih dahulu. Setelah siswa selesai mengerjakan
evaluasi, kumpulkan dan bahas bersama tentang jawabannya di kelas.

B. Petunjuk Siswa
1. Pelajari daftar isi serta skema kedudukan modul dengan cermat dan teliti. Karena dalam
skema modul akan nampak kedudukan modul yang sedang Anda pelajari ini di antara
modul-modul yang lain.
2. Apabila ada soal latihan, kerjakanlah soal-soal tersebut sebagai latihan untuk persiapan
evaluasi.
3. Jawablah tes formatif dengan jelas sesuai dengan kemampuan Anda. Jika Anda masih
ragu-ragu dengan jawaban yang Anda peroleh, Anda bisa melihat kunci jawaban
formatif yang sesuai. Kerjakan soal-soal yang ada pada evaluasi.
4. Waktu yang disediakan untuk mengerjakan modul ini adalah 10 jam pelajaran atau 4
kali pertemuan.

D. Tujuan Akhir
Setelah mempelajari modul ini diharapkan Siswa dapat:
1. Menggunakan ungkapan pemesanan dengan tepat
2. Menggunakan ungkapan mengkonfirmasi dan membatalkan pemesanan

3. Menggunakan ungkapan untuk menyatakan rencana masa depan dan
kesepakatan dengan tepat
4. Menggunakan kalimat pengandaian dengan tepat
5. Menggunakan subjunctive untuk menyatakan situasi yang tidak dapat terjadi
dengan tepat.
Kegiatan Belajar Siswa
Pokok Bahasan: JOB CONVERSATION
SK
: Berkomunikasi dengan Bahasa Inggris setara Level Intermediate
KD
: Memahami percakapan terbatas dengan penutur asli
Kegiatan belajar 1
Tujuan Pembelajaran:
1. Siswa dapat menggunakan ungkapan untuk membuat reservasi dengan tepat.
Materi
JOB CONVERSATION
In this unit, we will learn about job conversation. There are many conversations
dealing with job. Reservation making, complaint handling, and interviewing are some of
them. Besides, there are some grammatical reviews which is used in this theme.
We have to practice it frequently in order to master all of these conversation. It
will be useful for you to find a job in the future.
Now, let we start our lesson!

Making a Reservation
Making a Reservation maksudnya adalah memesan kamar Hotel atau penginapan
lainnya. Pemesanan Kamar dapat dilakukan langsung atau melalui telepon. Melayani
pemesanan kamar merupakan hal yang perlu dilakukan. Orang-orang yang bekerja di
garis depan atau orang yang pertama sekali melayani tamu, adalah orang-orang yang
menentukan dan merupakan cerminan dari semua orang yang bekerja di Hotel
tersebut. Oleh karena itu, gunakan bahasa dan ungkapan yang baik sebagai bentuk
Pelayanan Prima (Service Excellent) bagi tamu Hotel Anda.
Berikut ini adalah contoh-contoh ungkapan ataupun percakapan conversation bahasa
inggris yang sering digunakan baik bagi resepsionis atau tamu Hotel.

 Vocabularies dealing with reservation



Receptionist (n)
Guest (n)
Room (n)
Single room (n)






Double room (n)
Executive room (n)
President suite (n)
Family room (n)
Reserve (v)
Book (v)

 Ungkapan Yang Sering Digunakan Oleh Resepsionis














Enterprise Hotel, Lisa speaking. How can I help you? Hotel Enterprise. Dengan
Lisa di sini. Ada yang bisa saya bantu?
What date are you looking for? Mau pesan kamar tanggal berapa?
How long will you be staying? Mau menginap berapa lama?
How many adults will be in the room? Orang dewasanya berapa orang?
I’m afraid we are booked that weekend. Kalau minggu ini, semua kamar sudah
dipesan.
There are only a few vacancies left. Masih ada beberapa kamar yang kosong.
We advise that you book in advance during peak season. Kami menyarankan
Anda memesan kamar lebih cepat pada masa-masa puncak liburan.
Will two double beds be enough? Apakah double bed cukup?
Do you want a smoking or non-smoking room? Mau kamar yang bebas rokok
atau tidak?
The dining room is open from 4 pm until 10 pm. Restoran buka dari jam 4 sore
sampai jam 10 malam.
We have an indoor swimming pool and sauna. Hotel kami memiliki kolam renang
di dalam hotel dan sauna.
We serve a continental breakfast. Kami melayani sarapan masakan Asia.
Cable television is included, but the movie channel is extra. TV Kabel sudah
termasuk dalam biaya, namun channel Film ada biaya tambahan.
The rate I can give you is 99.54 with tax. Saya bisa memberikan harganya 99,54,
sudah termasuk pajak.
We require a credit card number for a deposit. Kami butuh nomor kartu kredit
untuk deposit (sejumlah uang yang digunakan untuk panjar hotel. Jumlah
Deposit bisa saja lebih dari biaya hotel, dan akan dikembalikan pada saat check
out)

 Ungkapan Yang Sering Digunakan oleh Tamu Hotel





I’d like to make a reservation for next week. Saya mau pesan kamar untuk
minggu depan.
Is it necessary to book ahead? Perlu pesan kamar dulu?
Do you charge extra for two beds? Ada biaya tambahan untuk 2 kamar tidur?
Do you offer free breakfast? Sarapannya gratis?
Is there a restaurant in the hotel? Ada restoran di hotel Anda?
Do the rooms have refrigerators? Ada kulkas dalam kamar?



Is there an outdoor pool? Ada kolam renang yang diluar ruangan?
Do you have any cheaper rooms? Ada kamar yang lebih murah?
When is it considered off- season? Kapan yang dianggap bukan musim yang
padat?

 Contoh Percakapan:

Receptionist

: Thanks for calling Quality Inn. Morine speaking. Terima kasih
karena telah
menghubungi Penginapan Quality. Dengan Morine disini.
Caller
: Hello. I’m interested in booking a room for the September long weekend. Hello. Saya
mau pesan kamar untuk akhir pekan yang panjang di bulan September.
Receptionist : I’m afraid we’re totally booked for that weekend. There’s a convention in town and
we’re the closest hotel to the convention center. Waduh, sepertinya semua kamar sudah
dipesan pada tanggal yang Anda minta. Ada konvensi di dekat hotel kami.
Caller
:
Oh, I didn’t realize. Well what about the weekend after that? Oh begitu ya.
Bagaimana kalau setelah itu?
Receptionist : So… Friday the seventeenth? Jadi … Jum’at tanggal 17?
Caller
: Yes. Friday and Saturday. Ya. Jum’at dan Sabtu.
eceptionist
:
It looks like we have a few vacancies left. We recommend that you make a
reservation, though. It’s still considered peak season then. Sepertinya masih ada komor
kosing. Saran kami Anda secepatnya buat pemesanan. Ini masih liburan puncak.
aller
: Okay. Do you have any rooms with two double beds? We’re a family of four. OK. Ada
kamar dengan 2 double bed? Kami sekeluarga ada 4 orang.
eceptionist
: Yes, all of our rooms have two double beds. The rate for that weekend is $129
dollars a night. Ya. Semua kamar memiliki 2 double bed. Rate (harga) nya pada akhir
minggu itu adalah $ 129 per malam.
aller
: That’s reasonable. And do you have cots? One of my daughters might be bringing a
friend. Masih terjangkau. Salah satu putri saya mungkin membawa teman. Kena biaya
ya?
eceptionist
: We do, but we also charge an extra ten dollars per person for any family with over
four people. Iya. Tapi hanya dikenakan biaya tambahan 10 Dollar per orang dengan
keluarga yang lebih dari 4 orang.
aller
: Okay, but I’m not positive if she is coming. Can we pay when we arrive? OK. Tapi
belum positif kalau dia mau datang. Bisa kami bayar kalau kami sampai di hotel saja?
eceptionist
: Yes, but we do require a fifty dollar credit card deposit to hold the room. You can
cancel up to five days in advance and we will refund your deposit. Ya. Tapi kami butuh
50 Dollar dari kartu kredit Anda untuk deposit kamar tersebut. Anda dapat
membatalkannya 5 hari sebelumnya dan kami akan mengembalikan deposit Anda.
aller
: Great, I’ll call you right back. I have to find my husband’s credit card. Baiklah. Saya
akan menelpon Anda lagi nanti. Saya akan minta Kartu Kredit suami saya.
eceptionist
: Okay. Oh, and just to let you know…our outdoor pool will be closed, but our indoor
pool is open. Baik. Oh, dan perlu Ibu ketahui bahwa kolam renang di luar ruangan kami
akan ditutup, tapi yang di dalam ruangan akan dibuka.

Penjelasan

Jika Anda adalah orang yang memesan kamar di hotel, sebelum Anda memesan
kamar melalui telepon, pastikan memang Anda telah mendapatkan informasi

tentang Hotel tersebut, sesuaikan dengan apa yang Anda harapkan seperti
kemacetan, transportasi, restoran, dll.
Jika Anda adalah orang yang memesan kamar, peroleh semua informasi tentang
hotel tersebut seperti biaya hotel, jenis kamar, fasilitas yang ada di dalam kamar,
kolam renang, restoran, sarapan pagi (sebab biasanya ada hotel yang tidak
memasukkan sarapan dalam biaya penginapan), biaya tambahan termasuk
pajak, sauna, fitness center, dll.
Jika Anda seorang Resepsionis, pastikan pelanggan Anda mendapatkan
informasi-informasi yang perlu dia peroleh seperti hal-hal di atas, agar tidak ada
pembatalan pemesanan kamar dan mengurangi kekecewaan pelanggan. Sebab
tidak semua pelanggan mengetahui betul tentang Hotel Anda. Mungkin ia hanya
mendengar dari teman-temannya yang informasinya belum tentu benar, atau ada
perbaikan-perbaikan pelayanan di Hotel Anda yang belum sempat
disosialisasikan.
Informasi tentang pengembalian deposit perlu disampaikan kepada pelanggan
Anda. Informasikan kapan batas akhir pelanggan Anda dapat membatalkan
pemesanan kamarnya.

Task 1
Situation: Making reservation for booking a hotel room
Hotel Receptionist = HR
The caller = C
HR : Plaza Hotel, Good morning. Leo’s speaking
C : Ah yes, I ____________ to book 2 rooms for myself and my father.
Could you tell me _________ of a single room per night?
HR : Certainly. The ___________ of a single room is $ 40.
would you like to have them?
C : From the 25th to 28th of February
HR :___________ on the 25th, leaving on the 28th, three nights?
C : That’s right
HR : Just a moment please.
C : Alright.
HR : it’s your fortune day, Sir. We’re _____________ on 25 th until 28th of February
2013.
C :. I take it.
HR : Of course, Sir. May I ______ your full name?
C : Edward Forrer.
HR : can you ______ your name, please?
C : E-D-W-A-R-D F-O-R-R-E-R
HR :. __________________
C : you’re welcome.

Kegiatan belajar 2
Tujuan Pembelajaran
1. Siswa dapat menggunakan ungkapan untuk mengajukan keluhan dengan tepat.

 Expression dealing with Handling complaints
o
o
o
o
o
o
o
o
o
o
o

Excuse me. I have a problem with my phone I bought in your shop yesterday.
I apologize for your inconvenient.
I am very sorry, Sir
We will check it first.
We will repair it soon.
I received my order from your boutique. But there is no belt here. You know, the gown
will be imperfect without the belt.
I have registered my cell phone number, but why do you cut the net
You are right, we will change it.
We will continue your problem to our manager.
Well, thank you for your attention
You are welcome
Contoh percakapan tentang handling complaint
Complaint Dialogue In Aston International Hotel
Percakapan mengenai Keluhan Tamu pada Hotel Aston Internasional
F :

Good Morning Sir. May I help you?

S

:

Actually, I just got the news that my flight will arrive at 4.30 PM but it supposed to

come at 10.00 AM. I am 60 years as you see, so it will be so difficult for me to wait in the
airport for such a long time. I want to occupy your room till the afternoon.
F

:

Sir, you are lucky as we don’t have any booking of that room till afternoon. But sir, as

you know, 12.00 PM is our last check out time and if you like to stay more then you
have to pay for that.
S

:

What ??? (with the loud voice). What the hell are you talking? Why I have to pay?

F

:

Sir, it is the rule. Sir, you will be happy to hear that you will not have to pay full room

rent. If you stay till afternoon then you will be charged only 50% of the room rent.
S

:

Hey men. Don’t you know I have settle my account already?

F

:

Yes… Sir… But …
Ya Pak…..Tapi……

S

:

What but? Listen…..hey listen to me. I will not pay a single cent for 4 hours. Are you

deaf? I will not pay anymore. Is it clear to you?
F

:

Sir, I really understand your problem. But I am afraid I have nothing to do. 12.00 PM

is our last check out time and if you want to stay more you have to pay, that is the rule
we have for all our guest.
S

:

I have been staying in this hotel for 3 days. Your service is so poor. I will complaint

against you.
F

:

We are very sorry Sir. OK… I can do one favor for you.

S

:

What ???

F

:

Sir, after 12 you can leave your baggage to us and enjoy in our lobby. And you will

not be charged anymore.
S

:

Damn it man! You people are mad. Listen to me clearly. I know how hard to earn

money. I will not pay anymore for 3 to 4 hours.
F

:

Sir, you can really enjoy in our lobby for the rest of the time.

S

:

No….never. I like to sleep in my room till 3 PM and I will never pay anymore.

F

:

Then Sir please be seated in our lobby. I am calling our manager. He is the right

person to solve your problem. Please be sited there. Our manager will come within 5
minutes.
S

:

Ok, I am waiting. Let him come and talk to me.

F

:

Thank you Sir for your patience !

Task 2
Read the dialogue of handling complaint above. Write the wrong things and the
right things that must be done by customer and receptionist in making and
handling complaint!
Note:
Tamu harus tahu aturan yang berlaku dan benar-benar yakin untuk membuat keluhan.
Dalam kasus ini tamu tersebut tidak mengetahui aturan yang berlaku di hotel tersebut.
SeharusnyaTamu tersebut harus mengetahui bahwa waktu terakhir tamu harus
meninggalkan hotel adalah pukul 12:00 siang menurut aturan yang biasa digunakan
secara internasional.
Hal ini ditunjukkan pada kalimat :
….“ Apa??? (dengan suara keras). Apa sih yang sedang Anda bicarakan? Mengapa
saya harus membayar? ”
The guest must know the rule and make absolutely sure it is necessary to complain. In
this case the guest doesn’t know the rule that applied in hotel. The guest should know
that 12.00 PM is hotel’s last check out time, according to international rule.
It is shown in this sentence:
…. “What ??? (with the loud voice). What the hell are you talking? Why I have to
pay?”
b.

Tamu tidak boleh berkata kasar saat menyampaikan keluhan. Namun dalam kasus ini
tamu berbicara kasar saat menyampaikan keluhan. Hal ini ditunjukkan pada kalimat :

….“ Tapi apa? Dengar... .. hei dengarkan saya. Saya tidak akan membayar satu sen pun
untuk 4 jam. Apakah Anda tuli? Saya tidak akan membayar lagi. Apakah sudah jelas
bagi Anda?”
….“Sialan! Anda gila. Dengarkan saya dengan jelas. Saya tahu betapa sulitnya untuk
mendapatkan uang. Saya tidak akan membayar lagi untuk 3 sampai 4 jam.”

The Guest never be rude when complaining. But in this case the guest talking rudely . It
is shown in this sentence:
….“ What but? Listen…..hey listen to me. I will not pay a single cent for 4 hours. Are you
deaf? I will not pay anymore. Is it clear to you? ”
….” Damn it man! You people are mad. Listen to me clearly. I know how hard to earn
money. I will not pay anymore for 3 to 4 hours. “
c.

Keluhan harus disampaikan sesegera mungkin untuk meminimalisasi permasalahan.
Pada percakapan ini, tamu tersebut segera menyampaikan keluhannya setelah dia
mendengar informasi yang membuat dirinya tidak nyaman. Hal ini ditunjukkan secara
implisit dalam percakapan di atas.
Complain must be communicated immediately to minimalist problems. In this
conversation, the guest communicate his complaint immediately after he got the
information which make him uncomfortable. This is shown implicitly in the conversation
above.

d.

Anggaplah baik perusahaan maupun tamu berada di posisi yang benar. Namun dalam
kasus ini tamu bersikeras bahwa kesalahan ada pada pihak hotel. Hal ini ditunjukkan
secara implisit dalam percakapan di atas.
Consider both the company and guests in the right position. But in this case the guests
insisted that the fault in hotel side. This is shown implicitly in the conversation above.

Analisis Cara Menangani Keluhan
Analysis of Handling Complaint
a. Selalu berpikir positif dan membantu tamu anda. Hal ini ditunjukkan pada kalimat :
…. “Itu sudah peraturan Pak. Anda akan senang jika mendengar bahwa Bapak tidak
harus membayar sewa kamar penuh. Jika Anda tinggal sampai sore hari maka anda
akan dikenakan biaya hanya 50% dari sewa kamar”.

Be positive and helpful to your guest. It is shown in this sentence:
…. “Sir, it is the rule. Sir, you will be happy to hear that you will not have to pay full room
rent. If you stay till afternoon then you will be charged only 50% of the room rent”.
b.

Pelanggan bisa marah ketika mereka mengeluh, jadi cobalah menjadi simpatik
(pengertian), mendengarkan mereka dengan sabar, tidak pernah menaikkan suara
Anda atau berdebat. Jangan pernah mengakui bahwa produk perusahaan Anda
cacat/rusak, malah sebaliknya, yakinkan bahwa keluhan tersebut adalah kasus yang
tidak sering terjadi di perusahaan. Pada saat yang sama, yakinkan bahwa Anda
memahaminya dan memberikan simpati , namun

jangan membuat janji yang ada

kemungkinan untuk tidak bisa ditepati. Hal ini ditunjukkan pada kalimat :
…. “Pak, saya benar-benar mengerti masalah Bapak. Tetapi saya takut tidak dapat
melakukan apa pun. Tamu harus meninggalkan hotel paling lambat jam 12.00 siang
dan jika Anda ingin tinggal lebih lama, anda harus membayar, ini adalah aturan yang
kami terapkan untuk semua tamu kami”.
Customers can get mad when they complaining, so try to be sympathy, listen to their
complaint patiently, do not ever raise your voice or debating with your customer. Don’t
ever claim that your company product is failed, otherwise, convice them that this case is
unusual in your company. In the same time, make them believe that you understand
and sympaty with their problem, but don’t ever make a promise that can’t be fulfiled. It
is shown in this sentence:
…. “Sir, I really understand your problem. But I am afraid I have nothing to do. 12.00 PM
is our last check out time and if you want to stay more you have to pay, that is the rule
we have for all our guest”.
c.

Selalu mengucapkan terima kasih kepada pelanggan (meskipun mereka benar atau
salah), atas pengaduan yang mereka sampaikan untuk mendapatkan perhatian
perusahaan (membuat Anda menjadi tahu permasalahannya). Dan katakan kepada

mereka bahwa perusahaan Anda akan selalu siap untuk membantu mereka. Hal ini
ditunjukkan pada kalimat :
…. “Terima kasih untuk pengertian Bapak”
Always say thank to the costumer (wheter they right or wrong) for their complaints, that
make you know and aware with the problem. And say to them that company will always
ready to serve and help them. It is shown in this sentence:
…. ”Thank you Sir for your patience !”

Kegiatan belajar 3
Tujuan Pembelajaran:
1. Siswa dapat menggunakan ungkapan untuk membuat kesepakatan.
2. Siswa dapat menggunakan ungkapan untuk memastikan dan membatalkan
kesepakatan dengan tepat.

 Expressions dealing with confirmation and cancellation:
o I’d like to confirm my flight to Singapore.
o I regret to tell you that I have to cancel our appointment.
o I’m afraid I have to cancel my flight.

 Expressions dealing with arrangement
o
o
o
o
o

What will you do on Holiday?
I am going to go picnic.
What about tonight?
How about tomorrow?
I’m sorry. I have got something to do tomorrow. What about Sunday?
Contoh percakapan tentang making arrangement, cancelation and confirmation
Task 3

Kegiatan belajar 4
Tujuan Pembelajaran
1. Siswa dapat menggunakan ungkapan untuk menyatakan keinginan atau situasi yang
tidak nyata baik untuk masa depan, masa kini atau masa lampau dengan tepat.

 Grammar Review
CONDITIONAL SENTENCES
Conditional sentences are also known as conditional clauses or “if” clause. They are
used to express that the actions in the main clause (the clause without if) can only take
place if a certain condition (in the clause with if) is fulfilled. There are three types of
conditional sentences.
(If Clause)
1. PRESENT REAL
IF CLAUSE
if+Simple Present
If I graduate in
November

MAIN CLAUSE
S+Modal1(will)+inf.+O
I will take master degree in December

2. PRESENT UNREAL
IF CLAUSE
if+Simple Past
If I graduated in
October

FACT
it is possible to happen.
I may graduate in
November so I may
take master degree in
December.

FACT
Simple Present
I don’t graduate in
S+Modal2(wouldl)+inf.+O
October so I can’t take
I would take master degree in November
master degree in
November.

3. PAST UNREAL
IF CLAUSE

MAIN CLAUSE

FACT
Simple Past
if+ Past Perfect
S+Modal2(would)+have+V3+O
I couldn’t take master
If I had graduated in
I would have taken master degree in July. degree in July because I
March.
didn’t graduate in March.
Catatan:
1. Pernyataan dalam SUBJUNCTIVE dan CONDITIONAL SENTENCES selahu
bertentangan dengan fakta.
2. Perubahan-perubahan TENSES yang terjadi dalam SUBJUNCTIVE juga berlaku
dalam CONDITIONAL SENTENCES.
3. IF dalam IF CLAUSE dapat dihilangkan jika terdapat kata bantu SHOULD,
WERE, dan HAD dalam IF CLAUSE.
ex: If I had been rich – Had I been rich

Contoh Conditional sentence
Tipe 1

MAIN CLAUSE



If
I
have
a
lot
of
money,
I’ll
buy
a
(Jika aku punya banyak uang, saya akan membeli sebuah mobil)
If
he
runs
quickly,
he
will
get
there
(Jika dia berlari dengan cepat, maka dia akan sampai disana segera)
I
will
visit
them
if
I
have
enough
(Saya akan mengunjungi mereka jika saya punya waktu)

Tipe 2:
 He
would
come
if
you
invited
(Dia akan datang jika kamu mengundangnya)
 What
would
you
do
if
She
came
(Apa yang akan kamu lakukan jika dia datang kemari?)
 She
would
help
you
if
you
told
her
the
(Dia akan menolongmu jika kamu menceritakan kebenarannya)

car.
soon.
time.

him.
here?
truth.

Were
Pada pengandaian Tipe ini, semua subjek menggunakan “were”.
Contoh:
 If
I
were
a
bird,
I
would
fly
in
the
(Jika saya seekor burung, saya akan terbang di angkasa)
 I
would
forgive
him
If
Iwere
(Saya akan memaafkannya jika saya jadi kamu)
 She
said that she would stay at home if she were
(Dia berkata bahwa dia akan tetap berada di rumah jika dia menjadi saya)

sky.
you.
me.

Tipe 3:
 If we had known you were there last year, we would have written you a letter.
(Kalau kami tahu kamu ada disana tahun lalu, kami akan menyuratimu)
 He
could have come here if you had invited him yesterday.
(Dia akan datang jika kamu telah mengundangnya kemarin)
 They might have employed me if I had had work experience.
(Mereka mungkin akan mempekerjakan saya jika saya punya pengalaman)

Task 4
Make a conditional sentence based on the situation below!
1. my friend will not come this afternoon.
2. you can’t come.

3. Bobby is not coming with Angelia.
Tipe 2:
1. I am not rich.
2. I don’t have enough time to finish my wor
3. Ririn is not old enough to be John’s girl friend
Tipe 3
1. I didn’t wash my clothes yesterday
2. Irwan didn’t answer the questions well.
3. Christian Ronaldo’s team couldn’t beat the German team.
4. you were not here last night, So I couldn’t see you.
1) http://swarabhaskara.com/miscellaneous/conditional-sentences-part-2/

SUBJUNCTIVE

 Subjunctives with wish, if only, would rather.
Subjunctive is used to express a desire or a condition which cannot be fulfilled.

-

1.
2.
3.
-

Subjunctives are used after if/if only (kalau saja), as if/as though (seolah-olah) and
after wish (berharap)
Forms:
Past subjunctive has the same form as the simple past in all verbs , except to be, of
which the past subjunctive is were for all persons.
if only I had much money ( I don’t have much money)
I wish I were rich ( I am not rich)
Past perfect subjunctives are used when the supposition refers to the past.
if only I had accepted my wife’s request (I didn’t accept my wife’s request)
many people wish tsunami hadn’t stricken the beach area ( tsunami struck the beach
area)
Past subjunctives can be used for indicating or expressing:
Improbability or unreality in the present
if only I had wings (unreal)
Unreal situation in the present
I wish I knew ( it implies that “I don’t know”)
A kind of regret in the present
I wish I could go to Aceh as volunteer (I am sorry I can’t go)
Past perfect subjunctives have the same functions as past subjunctives, but they refer
to the past:

-

if only you had called me last night (you didn’t call me last night)

-

-

I wish you had given me a gift (you didn’t give me a gift)
Usually the idea following as if/as though is untrue
Verb form after as if/as though
She talked to him as if he were a child (he isn’t a child)
When she came in from the rain storm, she looked as if she had taken a shower with
her clothes on (she didn’t take a shower with her clothes on)
He acted as though he had never met her (he has met her)
She spoke as if she wouldn’t be here ( she will be here)
Task 5

Complete each sentence with as if/as though
1. (his animals aren’t people)
I know a farmer who talks to his animals as if his animals were people)
2. (She speaks English)
She speaks English_____________________________________________
3. (You didn’t see a ghost)
What’s the matter? You look______________________________________
4. A giant buldozzer didn’t drive down main street
After the tornado, the town looked_________________________________
5. (I don’t have wings and can’t fly)
I was so happy that I felt_________________________________________
1.
2.
3.
4.
5.

Answer the questions:
Where do you wish you were right now? What do you wish you were doing?
Are you pleased with the weather today, or do you wish it were different?
What do you wish about the place you were living?
Look around this room, what do you wish were different?
is there anything in your past life that you would change? What do you wish you had or
hadn’t done?

A. Create a dialogue of making and handling complaint based on the situation
below !
You just returned from a holiday in Solo. Unfortunately, the holiday was spoiled
because the hotel room was dirty, the hotel was very noisy and the food was atrocious.
You feel that the travel agent should refund you some of the money. Telephone him and
make your complaint tactfully.
B. Fill the following sentence space of the dialogue with the sentences or phrases
provided !
Receiptionist
: …………………(1). Can I help you ?
Mr. Arga
: Yes, could I have ……………(2) for the night ?
Receiptionist : Certaintly. Single room or a double ?
Mr. Arga
: Single, ……………..
Recepcionist : Would you like a room with (4) …………… or a bath ?
Mr. Arga
: A shower. How much is the room ?
Receiptionist : (5) ………… for the room and breakfast. Would you like an
evening meal ?
Mr. Arga
: No, thanks. Just breakfast. Can I buy by (6) ……….. ?
Receptionist
: Yes, of course. We take Visa and Master Card as well as Dinner
Club. Could you sign (7) ………… please ?
Mr. Arga
: Yes, sure. Do you want my address,too ?
Receiptionist : No, just a signature. Do you have (8) ………… ?
Mr. Arga
: just a bag
Receiptionist : (9) …………. Your room number is 311. I hope you
(10) …………
Mr. Arga
: Thanks.

Choices:
a. a room
b. please

f. Enjoy your stay
g. a shower

c. Good morning h. the register, please
d. Rp. 225.000,i. have any luggage
e. Here is your key j. credit card

C. Conditional Sentences Type I, II or III
Complete the Conditional Sentences with the correct form (Type I, II or III).
1. If I (be) __________________ stronger, I would help you carry the piano.
2. If we had seen you, we (stop) __________________.
3. If we (meet) __________________him tomorrow, we will say hello.
4. He would have repaired the car himself if he (has) _________________ the tools.
5. If you drop the vase, it (breaks) __________________.
6. If I had not studied, I (not/pass) __________________ the exam.
7. I would not go to school by bus if I (have) __________________a driving license.
8. If she (not/see) __________________ him every day, she would be lovesick.
9. I (not/travel) _________________to London if I don't get a cheap flight.
10. We would be stupid if we (tell) ___________________him about our secret.
D. Write down what the following sentences imply
Example: I wish I had much money = I’m sorry I don’t have much money
1. The President wishes all Indonesian people donated some money to the tsunami victims
Fact:
_____________________________________________________________________
2. Many people wish earthquake and tsunami had not stricken the beach areas
Fact:
_____________________________________________________________________
3. The man wishes He could find his lost child
Fact:
_____________________________________________________________________
4. My grandmother wishes many tsunami victim children weren’t illegally adopted
Fact:
_____________________________________________________________________
5. If only I had gone to Bali for my vacation last year
Fact:
_____________________________________________________________________
6. If only you had told me about the disaster earlier.
Fact:
_____________________________________________________________________
7. If only the family hadn’t swum in the beach
Fact:
_____________________________________________________________________
8. My mother wished I had taken her advice

Fact:
_____________________________________________________________________
9. If only you could come to the charity concert
Fact:
_____________________________________________________________________
10. The sun isn’t shining. I wish the sun_________________________________right now

KUNCI JAWABAN EVALUASI
A. Skor maksimal 30
A
B
A
B
A
B
A
B

: hello, good morning. Jasa Mulia Travel Agent. Can I help you ?
: Good morning, this is your costumer who has just returned from a holiday in Solo
: What’s seem to be the matter?
: Well, I am disappointed with facilities given at your recommended hotel.
: What make you be disappointed with it?
: the room was dirty, it is very noisy, and the food was atrocious, can you give me refund
for ` some money of mine ?
: We are really sorry, and we would make a confirmation to our recommended hotel for
taking a half of you money. Then, we will call you later.
: Thank you for the responses.

B. Skor maksimal 10
1. good morning
2. a room
3. please
4. a shower
5. Rp. 225.000
6. credit card
7. the register, please
8. any luggage
9. here is the key
10. enjoy your stay
C. Skor Maksimal 10
1. If I were stronger, I would help you carry the piano.

2. If we had seen you, we would have stopped.
3. If we meet him tomorrow, we will say hello.
4. He would have repaired the car himself if he had had the tools.
5. If you drop the vase, it will be broken.
6. If I had not studied, I would not have passed the exam.
7. I would not go to school by bus if I had a driving license.
8. If she did not see him every day, she would be lovesick.
9. I will not travel to London if I don't get a cheap flight.
10. We would be stupid if we told him about our secret.
D. Skor Maksimal 10
1. The President wishes all Indonesian people donated some money to the tsunami victims
Fact: Few Indonesian people donate some money to the tsunami victims.
2. Many people wish earthquake and tsunami had not stricken the beach areas
Fact: Earthquake and tsunami did not strick the beach areas.
3. The man wishes He could find his lost child
Fact: He did not find his lost child.
4. My grandmother wishes many tsunami victim children weren’t illegally adopted
Fact: Many tsunami victim children are adopted illegally.
5. If only I had gone to Bali for my vacation last year
Fact: I did not go to Bali for my vacation last year.
6. If only you had told me about the disaster earlier.
Fact: You did not tell me about the disaster earlier.
7. If only the family hadn’t swum in the beach
Fact: The family swam in the beach.
8. My mother wished I had taken her advice
Fact: I did not take her advice
9. If only you could come to the charity concert
Fact: You cannot come to the charity concert.
10. The sun isn’t shining. I wish the sun was shining right now

Four choices marked A, B, C, D are given beneath each dialog. You have to choose the
one that best completes the dialogs.
1. Woman : Excuse me, do you know how to get the nearest bank?
Man : Sure. . . . It's on your left.
Walk along this street. Then turn right.
A
.
It's near the coffee shop.
B.
You can go there on foot
C.

D

I'm new in town.

.
2. Alia : What does your brother do, Tantri?
Tantri : He's a tour guide. . . .
He helps customers and stamps mails.
A
.
He guides trainees to install program.
B.
He maintains buses and control tickets.
C.
He takes people on trips around the world.
D
.
3. Receptionist : Hello, Good morning, "Mak Nyos" Restaurant. May I help you?
Customer : . . .
Receptionist : All right.
I I'd like to see the menu.
A
.
I need a glass of soda.
B.
I'd like to book a table.
C.
I need to arrange the meeting.
D
.
4. Abel : I believe that Andri is in the library.
Firda : How do you know?
Abel : . . . He comes there every day.
He likes reading books.
A
.
His interest is about art.
B.
His hobby is playing football.
C.
He prefers watching to shopping.
D
.
5. Receptionist : Good morning. What can I do for you , sir?
Guest
: I'd like to talk to the Personal Manager, please.
Receptionist : . . . ?
Guest
: Yes, my name is Indarto.
May I have your name
A
.
Could you call him later
B.

C.
D

Have you met him before
Have you made an appointment

.
6. Retno : I've. been waiting for you for ages. Where have you been?
Anto : I'm sorry for coming late. . . so my car went slowly.
Retno : You shouldn't have taken that way in busy hours.
My car got a flat tire
A
.
You could be there on time
B.
I was caught in a traffic jam
C.
I change my plan meeting you
D
.
7. Guest : Would you do me a favor, please?
Manager : Yes, mum. . . . ?
Guest : I ordered breakfast half an hour ago, but I haven't got it yet.
How do you like the service?
A
.
What seems to be the problem?
B.
Would you like to have breakfast?
C.
Can I call the room service for you?
D
.
8. Aditya : . . . I need some more to complete the proposal.
Alfon : Sure, my pleasure..
Would you read the notice loudly?
A
.
Could you get me some paper, please?
B.
Would you type the proposal for me, please?
C.
Could you write the task plan, please?
D
.
9. Alex : What do you suggest for dinner?
Silvia : . . .
Alex : Sorry, I'm vegetarian now.
Let's cook onion soup at home.
A
.
I think we can enjoy marmalade.
B.

C.
D

What about eating some French fries.
Why don't we have steak at the Crown?

.
10. Dany : Don't forget to bring the raincoat.
The weather forecast said that it's going to rain this afternoon.
Audy : . . . . Thanks for reminding me.
It doesn't look though it will rain.
A
.
I don't think it's impossible.
B.
Yes, that's quite possible.
C.
It's not likely to rain.
D
.
11. Vania : What's so special of Steak House? You visit that restaurant so often, don't
you? Vincent: Yes, I do. It provides various sorts of menu.
Vania : Does it have enough space for parties?
Vincent: Sure. . . . It is quite wide.
It serves delicious food.
A
.
It can hold more that 200 people.
B.
It will provide tables and chairs.
C.
It gives special discount for credit card holders.
D
.
12. Yudha : My school will hold farewell party to end this academic year next Saturday.
There will be "ADA" Band performing their latest songs.
Yossy : It must be very interesting.
Yudha : Yeah. Each student can take one friend to the party. . . . .
Yossy : Sure. I'd love to. It would be a great party.
Would you come to the birthday party?
A
.
Could you sing the popular songs in the party?
B.
Could you find another ticket for our friend?
C.
Will you come along with me?
D
.
13. Bella : Fantastic! . . . It matches your blouse well.
Chika: Thanks. My niece gave it to me on my birthday.

A

What dress is that?

.
B.
C.
D

What a lovely dress!
You are very beautiful!
How nice is her gown?

.
14. Dessy : Aji failed his exam.
Anna : Yes. He's never serious. . . .
If I pass, I would work hard.
A
.
If he had studied hard, he could have made it.
B.
If I were him, I wouldn't study hard.
C.
If he were lazy, he would get success.
D
.
15. Dicky : I think we should charter the bus for our trip this week.
Dody : . . . because many schools will charter the bus for their student during
the school holiday.
I agree with you.
A
.
I don't think so.
B.
I think that's not good idea.
C.
That's not right.
D
.
In question 16 - 20, each sentences has four words or phrase underlined. The four
underlined words are marked A, B, C, and D. You have to identify the underlined words
or phrases that should be corrected or rewritten.
16. In person, as an actress, Maharani appears bigger than she really is.
A
B
Relatives tall, this young woman has friendly manner and beautiful smile.
C
She looks neat and tidy in her black and white dress.
D
.
A
.
.
B.

C.
D

.
.

.
17. Satff : Excuse me, sir. I am not so well. Should you allow me to have a check up
today?
A
B
Boss : Well, it is okay, but be sure to have someone handle your work.
C
D
.
A
.
.
B.
.
C.
.
D
.
18. Ani : Look! This T-shirts are beautiful. Which one do you like better?
A
B
Ana : I like the blue one better. The design is nicest that the yellow one.
C
D
.
A
.
.
B.
.
C.
.
D
.
19. Jihan Boutique, who produces only seven pieces of silk dress a month, practically
makes
A
B
C
each dress by hand.
D
.
A
.
.
B.
.
C.
.
D
.
20. A : Do you want to go to the zoo with me on Sunday?

A
B
B : I'd love to. I always enjoy visiting the zoo.
C
D
.
A
.
.
B.
.
C.
.
D
.
Questions 21- 35 are based on a selection of reading materials. You have to choose the
best answer A, B, C, and D to each question.
First, the empty yogurt cups are brought to the filling line by an automatic conveyor. Then
the cups are filled automatically. Next the cups are sealed. After that, the sealed cups are
packed in boxes by hand. The boxes are then placed on the pallets. Next, the pallets are
wrapped and taken to dispatch.
21. The main idea of the text is . . .
the machines of food production
A
.
the instrument of automatic machine
B.
the process of filling
C.
The material for yogurt
D
.
22. Where are the cups packed after sealing?
in the filling line
A
.
at the conveyor
B.
in the boxes
C.
on the pallets
D
.
23. How is the process of the production done?
It is mostly run by machines
A
.
It is automatically processed by employees.
B.
It is complicated in packing the sealed cups.
C.

D

There is an inefficient process of the production.

.
After the Olympics, Cassius Clay emerged in the professional league under the sponsorship
of the Louisville Sponsoring Group. In October 1960, in his first professional heavyweight
fight against Tunney Honaker, he won. After winning his next eighteen fights, fifteen by
knockout, Clay was scheduled to fight the heavyweight champion Sonny Liston on February
25, 1964 in Miami Beach, Florida.
Clay was considered the underdog to Liston who has knocked out his last three challengers in
the first round. Before the fight, as Clay was known to do, he verbally attacked Liston and
boated that he would win. To be shocked of the boxing world, Clay's prediction came true.
He defeated Liston.
24. What does paragraph 1 talk about?
Clay's first professional heavy weight.
A
.
Clay's schedules in Miami Beach, Florida.
B.
Cassius Clay's boxing matches from 1960 to 1964.
C.
Clay knocked out his challenger in the first round.
D
.
25. When was Clay's first professional heavyweight fight?
In October 1960.
A
.
In February 1964.
B.
After winning his next eighteen fights.
C.
After knocking out his last three challengers.
D
.
26. What is the synonym of the word 'defeated'? (Paragraph 2, last sentence)
bit
A
.
bent
B.
bore
C.
beat
D
.
Mecca is Islam's holiest city, home to the Kaaba shrine and the Grand mosque. The city is
known for the annual Hajj pilgrimage, being one of the five pillars of Islam. In the 7th

century, the Islamic prophet, Muhammad, proclaimed Islam in the city. The city played an
important role in the early history of Islam and now it is an important trading center. After
966, Mecca was led by local Sharifs, until 1924, when it came under the rule of the Saudis. In
its modern period, Mecca has seen a great expansion in size an infrastructure.
The modern day city is located in the capital of Saudi Arabia's Makkah Province, in the
historic Hejaz region. With a population of 1, 700,000 (1008), the city is located 73
kilometers (45 miles) inland from Jeddah, in a narrow valley, and 27 meters (910 ft) above
sea level.
27. What is the text about?
Saudi Arabia.
A
.
The size of the city.
B.
The city of Mecca.
C.
The location of the city.
D
.
28. Why is Mecca important?
It has more than 2 million inhabitants.
A
.
It has a modern infrastructure.
B.
It is a world trade center.
C.
It is a holy city.
D
.
29. " . . . ., when it came . .. (Paragraph 1)
What does the word "it" tefer to?
Sharifs.
A
.
Saudis.
B.
Mecca.
C.
Province.
D
.

30. What is the table about?
Discount of long distance calls
A
.
Flat rates applied for all long distance calls
B.
The cost of using the telephone at night.
C.
Long distance telephone rates for direct dial calls.
D
.
31. The following are time we get discount tariff for long distance calls, EXCEPT . . .
at nights
A
.
on weekends
B.
in the evenings
C.
during business hours
D
.
32. The synonym of the word distance is . . .
space
A
.
spice
B.
length of wires
C.
height of buildings
D
.
To : Sugeng Sumiyoto ( S-Sumiyoto@hotmail.com)
From : Yani Hndayani (Y-handayani@yahoomail.com)
Subject: Suggestions
Sent
: April 21, 2009

Dear Mr. Sumiyoto,
First of all, congratulation on being appointed as the school principal of SMK Putra
Bangsa.
I am contacting you because in my position as Vocational School supervisor in Medan
I see a lot of energy being wasted. Every night, almost all of the lights in your school are on.
I believe that you have put up signs "Please turn off lights when leaving this room" but they
are often ignored.
I suggest you set up the computerized system that will automatically shut off the lights
at a certain hour. I think that by taking this simple way, you could lower the school's electric
bill every month.
Thank you for your attention, and good luck with your new job.
Handayani
Vocational School Supervisor
33. The vocational school supervisor is worried about the wasteful use of . . .
computers
A
.
light bulbs
B.
electric energy
C.
automatic lights
D
.
34. Paragraph two tells us about . . .
the principal pays electric bill lower
A
.
computers will be used in limited time
B.
there must be an effort to save energy
C.
the school computer will be systematized automatically
D
.
35. 'I believe that you have put up signs "Please turn off lights when leaving this room" but
they are often ignored'.
The word 'they' in the sentence above refers to . . . .
signs
A
.
lights
B.
rooms
C.
students
D
.