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Call Centre Summar

Items

January

February

March

3176

2513

3290

Calls Abandoned

29

11

57

Others -Not recorded

Total Call Answered

3176

2513

3290

Shift 2

1687

2214

Shift 3

826

1076

2513

3290

Shift 2

54

Shift 3

11

57

Shift 2

#DIV/0!

0.47%

2.44%

Shift 3

#DIV/0!

0.36%

0.28%

Average Total %

0.91%

0.44%

1.73%

1%

1%

1%

-0.09%

-0.56%

0.73%

Calls Recorded in SAP

Calls Status

Total Call Answered

Total Call

Total Call Abandoned

Total Call Abandoned

% Abandoned Calls

Department Objective (<)


Increase / Drop (%)

NOTE :

1. Call Centre operates from 0800 hrs - 0000 hrs Monday to Saturdays.
2. Does not operate on 1st shift.

Number of Calls Reco


January

February

March

Anita

619

515

830

Ismail Samat

511

474

685

Saravanan

577

470

840

Rathana Singam

812

550

482

Mohd Azir

657

504

453

Total

3176

2513

3290

Number of Hours Wor


January

February

March

Anita

146.7

149.4

174.3

Ismail Samat

160

176

208

Saravanan

160

176

208

Rathana Singam

192

184

192

Mohd Azir

176

176

136

Total

834.7

861.4

918.3

Average Calls Answered Per H


January

February

March

Anita

Ismail Samat

Saravanan

Rathana Singam

Mohd Azir

Total Average Calls Per Hour

NOTE :

Calls answered per hour does not reflect on the staffs performance for the month.

Call Centre Summary Report 2014


April

May

June

July

August

September

October

November

3277

3179

3249

3089

3035

2664

2580

29

39

112

28

34

19

60

3277

3179

3249

3089

3035

2664

2580

2099

2120

2412

2354

2169

1813

1726

1178

1059

837

735

866

851

607

3277

3179

3249

3089

3035

2664

2333

25

37

106

21

30

17

53

29

39

112

28

34

19

60

1.19%

1.75%

4.39%

0.89%

1.38%

0.94%

3.07%

#DIV/0!

0.34%

0.19%

0.72%

0.95%

0.46%

0.24%

1.15%

#DIV/0!

0.88%

1.23%

3.45%

0.91%

1.12%

0.71%

2.33%

#DIV/0!

1%

1%

1%

1%

1%

1%

1%

1%

-0.12%

0.23%

2.45%

-0.09%

0.12%

-0.29%

1.33%

#DIV/0!

y to Saturdays.

Number of Calls Recorded in SAP


April

May

June

July

August

September

October

November

677

831

931

741

610

485

538

714

490

738

592

504

574

671

679

266

710

636

546

348

642

737

678

495

644

478

484

565

855

902

551

641

581

539

3277

3179

3249

3089

3035

2664

2580

July

August

September

October

November

Number of Hours Worked Monthly


April

May

June

174.3

166

161.5

166

153.5

158

157.25

184

160

200

160

152

168

176

184

64

192

200

152

136

176

192

200

152

184

168

128

184

192

168

144

176

176

192

902.3

774

729.5

814

865.5

822

789.25

verage Calls Answered Per Hour (CPH)


April

May

June

July

August

September

October

November

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

performance for the month.

December

Total

30052

26629

389

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

3.66%

1%

1%

#DIV/0!

2.66%

December

Total

December

Total

December
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!

Jan-14
Wed Thu
1
2

Fri
3

Sat
4

Sun Mon
5
6

Tue Wed Thu


7
8
9

Fri
10

Sat
11

Sun Mon
12
13

Tue
14

Wed Thu
15
16

Fri
17

Sat
18

Sun Mon
19
20

Tue Wed Thu


21
22
23

Fri
24

Sat
25

Sun Mon Tue Wed


26
27
28
29

Thu
30

Fri
31

TOTAL
0
0
0
0
0
0

ANITA
ISMAIL SR.
MOHD AZIR
SINGAM
SARA

Feb-14
ANITA
ISMAIL SR.
MOHD AZIR
SINGAM
SARA

Sat
1
0
0
0
0
0

Sun Mon
2
3
0
26
0
34
0
18
0
0
0
16

Tue
4
24
21
22
15
16

Wed
5
36
0
43
18
16

Thu
6
25
24
19
26
13

Fri
7
29
32
12
33
15

Sat
8
0
19
0
20
6

Sun Mon Tue Wed


9
10
11
12
0
34
25
21
0
15
15
18
0
29
30
30
0
26
20
22
0
24
22
40

Thu
13
23
20
17
15
23

Fri
14
22
17
18
10
17

Sat
15
0
5
27
37
0

Sun Mon
16
17
0
0
0
0
0
0
0
0
0
0

Tue
18
29
64
13
60
15

Wed
19
25
24
15
35
13

Thu
20
23
27
18
36
20

Fri
21
0
37
19
42
18

Sat
22
0
0
54
40
5

Sun Mon Tue


23
24
25
0
32
28
0
20
23
0
37
30
0
12
10
0
40
26

Wed
26
36
21
36
17
33

Thu
27
36
22
17
41
38

Fri
28
41
16
0
15
54

Sat
15
0
26
8
0
26

Sun Mon
16
17
0
40
0
57
0
18
0
0
0
14

Tue
18
30
20
27
16
20

Wed
19
27
27
28
15
14

Thu
20
26
25
19
32
28

Fri
21
24
35
16
31
20

Sat
22
0
0
7
25
38

Sun Mon Tue


23
24
25
0
20
64
0
31
0
0
39
0
0
26
15
0
39
73

Wed
26
60
20
0
17
61

Thu
27
33
22
35
19
36

Fri
28
35
18
35
14
40

Sat
29
0
21
32
11
0

Sun
30
0
0
0
0
0

Mon Intm
TOTAL
31 Calls
26
7
830
22
58
685
24
41
453
24
58
482
25
55
840
3290

Sat
19
0
32
29
0
0

Sun Mon Tue Wed Thu


20
21
22
23
24
0
21
27
27
37
0
15
17
21
27
0
17
17
19
33
0
39
24
29
59
0
34
26
44
0

Fri
25
47
24
21
0
40

Sat
26
0
0
30
0
33

Sun Mon Tue


27
28
29
0
30
25
0
30
28
0
29
29
0
8
9
0
14
22

Wed
30
32
25
28
21
30

Intm
TOTAL
Calls
31
677
56
714
53
565
59
642
57
679
3277

Tue
20

Sun
25

Mon
26

Tue Wed Thu


27
28
29

Fri
30

TOTAL
515
474
504
550
470
2513

Mar-14
ANITA
ISMAIL SR.
MOHD AZIR
SINGAM
SARA

Sat
1
0
8
0
30
34

Sun Mon
2
3
0
32
0
8
0
44
0
11
0
0

Tue
4
39
0
40
15
15

Wed
5
19
28
29
10
11

Thu
6
35
57
0
11
7

Fri
7
123
113
0
18
39

Sat
8
0
36
0
34
0

Sun Mon Tue Wed


9
10
11
12
0
47
42
30
0
13
12
8
0
0
0
0
0
13
15
9
0
45
45
54

Thu
13
33
12
0
13
51

Fri
14
38
8
11
0
50

Apr-14
ANITA
ISMAIL SR.
MOHD AZIR
SINGAM
SARA

Tue Wed
1
2
40
31
41
30
20
13
0
31
6
20

Thu
3
25
24
13
26
13

Fri
4
33
0
19
31
38

Sat
5
0
28
0
34
0

Sun Mon Tue Wed Thu


6
7
8
9
10
0
18
34
18
34
0
17
20
12
16
0
35
0
23
13
0
19
21
14
34
0
43
43
23
34

Fri
11
23
20
13
24
25

Sat
12
0
0
0
42
28

Sun
13
0
0
0
0
0

Mon
14
49
52
0
24
28

Tue Wed
15
16
31
31
58
42
0
31
29
23
24
18

Thu
17
33
43
41
23
19

Fri
18
0
36
39
19
17

Thu
15

Sat
17

Sun Mon
18
19

0
0
0
0
0

May-14
Thu
1

Fri
2

Sat
3

Sun Mon
4
5

Tue
6

Wed Thu
7
8

Fri
9

Sat Sun Mon


10
11
12

Tue
13

Wed
14

Fri
16

Wed Thu
21
22

Fri
23

Sat
24

Sat Intm
TOTAL
31 Calls

ANITA
ISMAIL SR.
MOHD AZIR
SINGAM
SARA

0
0
0
0
0

28
16
16
39
0

0
21
0
20
0

0
0
0
0
0

35
18
42
16
31

29
18
28
9
30

32
20
34
13
36

42
23
42
17
33

31
24
32
24
30

0
0
31
0
32

0
0
0
0
0

56
19
22
54
0

0
0
0
0
0

49
17
15
53
0

38
19
16
59
0

36
23
23
40
0

0
41
0
28
0

0
0
0
0
0

41
16
37
6
0

36
17
48
16
0

39
28
59
22
0

47
18
18
61
0

31
24
20
18
28

0
0
31
0
28

Sun Mon
15
16
0
65
0
16
0
69
0
22
0
0

Tue
17
72
20
70
20
0

Wed
18
55
22
59
25
0

Thu
19
69
20
74
16
0

Fri
20
48
21
74
0
0

Sat
21
0

Tue Wed
15
16
0
47
0
20
0
19
0
0
0
52

Thu
17
51
19
20
0
58

Fri
18
61
19
15
0
63

Sat
19
0
0
29
0
31

Sun Mon Tue Wed Thu


20
21
22
23
24
0
61
33
37
40
0
68
35
39
37
0
0
40
40
26
0
20
18
20
37
0
21
21
18
26

Fri
15
29
17
25
41
44

Sat
16
0
0
0
39
39

Sun
17
0
0
0
0
0

Mon
18
25
33
36
12
17

Tue
19
36
32
31
15
16

Wed
20
14
36
40
12
18

Thu
21
0
39
47
17
21

Mon Tue
15
16
0
0
44
0
13
0
39
0
25
0

Wed
17
11
30
14
32
13

Thu
18
29
42
13
22
0

Fri
19
25
30
12
34
19

Sat
20
0
21
19
0
0

0
0
0
0
0

43
0
70
24
0

43
20
44
19
0

46
23
45
16
0

42
15
39
17
0

46
0
19
64
0

0
0
55
44
0

41
70
69
58
18

831
490
855
737
266
3179

Thu
26
36
87
14
0
0

Fri
27
25
16
80
0
0

Sat Sun
28
29
0
0
24
0
21
0
0
0
0
0

Mon
30
43
16
56
16
0

Sat
26
0
0
0
28
33

Sun Mon Tue


27
28
29
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

Wed
30
31
0
0
11
68

Thu Intm
TOTAL
31 Calls
41
10
741
0
28
592
0
46
551
39
49
495
23
59
710
3089

Sun Mon
24
25
0
27
0
0
0
21
0
67
0
20

Tue
26
37
0
12
34
12

Wed Thu
27
28
28
22
19
16
21
15
32
55
36
43

Sat
30
0
33
36
0
0

Sun Intm
TOTAL
31 Calls
0
5
610
0
18
504
0
31
641
0
27
644
0
44
636
3035

Sun Mon Tue Wed Thu


21
22
23
24
25
0
24
19
23
42
0
16
16
13
15
0
25
33
28
14
0
5
19
14
0
0
27
25
29
59

Fri
26
11
17
14
26
20

Sat
27
0
0
0
21
33

Tue
30
11
25
20
7
15

Intm
TOTAL
Calls
8
485
76
574
59
581
64
478
49
546
2664

Jun-14
ANITA
ISMAIL SR.
MOHD AZIR
SINGAM
SARA

Sun Mon
1
2
0
42
0
20
0
0
0
62
0
0

Tue
3
37
14
0
52
0

Wed
4
45
68
0
15
0

Thu
5
36
54
0
11
0

Fri
6
35
19
14
51
0

Sat
7
0
1
0
0
0

Sun Mon Tue Wed Thu


8
9
10
11
12
0
49
47
0
0
0
14
11
37
63
0
54
51
58
23
0
0
4
25
73
0
0
0
0
0

Fri
13
48
44
20
17
0

Sat
14
0
33
0
25
0

31
27
0

Sun Mon Tue Wed


22
23
24
25
0
44
61
58
0
9
18
14
0
13
19
23
0
35
47
51
0
0
0
0

0
0
0
0
0

Intm
TOTAL
Calls
16
931
77
738
79
902
84
678
0
0
3249

Jul-14
ANITA
ISMAIL SR.
MOHD AZIR
SINGAM
SARA

Tue Wed
1
2
28
31
10
15
34
31
20
16
24
28

Thu
3
22
12
14
18
21

Fri
4
22
22
22
26
31

Sat
5
0
25
24
0
0

Sun Mon Tue Wed Thu


6
7
8
9
10
0
20
28
34
35
0
34
23
18
38
0
32
22
34
40
0
19
20
0
10
0
9
13
24
16

Fri
11
28
35
37
19
19

Sat
12
0
36
0
29
0

Sun
13
0
0
0
0
0

Mon
14
46
26
0
50
20

Fri
25
35
33
26
46
32

Aug-14
ANITA
ISMAIL SR.
MOHD AZIR
SINGAM
SARA

Fri
1
32
0
0
10
49

Sat
2
0
0
0
26
21

Sun Mon
3
4
0
30
0
33
0
23
0
23
0
19

Tue
5
39
0
14
38
13

Wed
6
24
25
12
24
13

Thu
7
28
28
20
33
20

Fri
8
34
28
13
25
7

Sat
9
0
24
25
0
0

Sun Mon Tue


10
11
12
0
28
54
0
17
17
0
34
48
0
16
10
0
35
0

Wed
13
39
20
58
17
0

Thu
14
31
18
20
31
28

Fri
22
0
37
44
14
19

Sat
23
0
0
0
26
33

Fri
29
48
14
15
0
69

Sep-14

ANITA
ISMAIL SR.
MOHD AZIR
SINGAM
SARA

Mon Tue
1
2
0
40
0
20
0
39
0
14
0
11

Wed
3
31
0
34
20
24

Thu
4
37
32
8
14
20

Fri
5
25
28
13
23
19

Sat
6
0
32
20
0
0

Sun Mon Tue Wed Thu


7
8
9
10
11
0
10
18
23
51
0
18
21
18
18
0
29
25
30
47
0
15
22
16
9
0
36
36
30
0

Fri
12
36
12
42
6
0

Sat
13
0
0
0
42
39

Sun
14
0
0
0
0
0

Sun Mon
28
29
0
11
0
30
0
30
0
14
0
17

0
0
0
0
0

Oct-14

ANITA
ISMAIL SR.
MOHD AZIR
SINGAM
SARA

Wed Thu
1
2
34
6
37
23
12
29
0
7
4
11

Fri
3
29
29
28
18
21

Sat
4
0
20
23
0
0

Sun Mon
5
6
0
0
0
0
0
0
0
0
0
0

Tue Wed Thu


7
8
9
40
28
29
0
0
0
20
10
11
44
48
46
9
12
13

Fri
10
35
13
14
0
47

Sat
11
0
0
0
22
22

Sun Mon
12
13
0
22
0
24
0
26
0
15
0
22

Tue
14
20
21
21
16
16

Wed Thu
15
16
22
23
20
33
20
10
10
25
9
9

Fri
17
19
31
13
25
8

Sat
18
0
22
15
0
0

Sun Mon
19
20
0
16
0
12
0
33
0
18
0
0

Tue Wed Thu


21
22
23
28
0
0
11
0
55
8
0
53
47
0
0
0
0
0

Fri
24
28
60
17
0
0

Sat
25
0
0
0
0
0

Sun Mon Tue Wed


26
27
28
29
0
0
34
35
0
40
38
34
0
13
18
15
0
0
0
45
0
49
10
12

Thu
30
50
39
18
36
13

Fri Intm
TOTAL
31 Calls
34
6
538
41
68
671
13
99
539
36
26
484
13
48
348
2580

Months

Items

Shifts

Wed

Thu

Fri

Sat

Sun

Shift 2

Calls by shift

Shift 3
Total

January

Calls Abandoned

Shift 2
Shift 3
Total

% of Abandoned Calls

Months

Shift 2

0%

##### #### #### ####

Shift 3

0%

##### #### #### ####

Average Total % 0%

##### #### #### ####

Sat

Sun

Mon

Shift 2

55

56

76

Shift 3

14

17

20

Total

69

73

96

Shift 2

Shift 3

Total

Shift 2

0%

0%

0%

2%

1%

Shift 3

0%

0%

0%

0%

0%

Average Total % 0%

0%

0%

1%

1%

Sat

Sun

Mon

Items

Shifts

Calls by shift

February

Calls Abandoned

% of Abandoned Calls

Months

Items

Shifts

Tue Wed

Tue Wed
4

Shift 2

56

74

75

73

Shift 3

16

21

34

24

Total

72

95

109

97

Shift 2

Shift 3

Total

Shift 2

0%

0%

3%

4%

0%

Shift 3

0%

0%

10%

0%

0%

Average Total % 0%

0%

6%

2%

0%

Calls by shift

March

Calls Abandoned

% of Abandoned Calls

Months

Items
Calls by shift

Shifts

Tue
1

Wed
2

Thu
3

Fri
4

Sat
5

Shift 2

79

86

70

64

56

Shift 3

44

32

31

56

Total 123

118

101

120

56

Shift 2

Shift 3

Total

Shift 2

1%

0%

0%

3%

0%

Shift 3

0%

0%

0%

4%

0%

Average Total % 1%

0%

0%

3%

0%

Calls Abandoned
April
% of Abandoned Calls

Call Center Monthly Report 2014


Mon

Tue Wed Thu

Fri

Sat

Sun Mon

Tue Wed Thu

Fri

Sat

Sun Mon

10

11

12

13

14

15

16

17

18

19

20

0%

####

0%

#### #### #### ####

0%

####

0%

#### #### #### ####

0%

0%

####

0%

#### #### #### ####

0%

####

0%

#### #### #### ####

0%

0%

####

0%

#### #### #### ####

0%

####

0%

#### #### #### ####

0%

Thu

Fri

Sat

Sun Mon

Fri

Sat

Sun Mon

10

11

12

13

14

15

16

17

18

19

20

68

84

27

83

74

83

52

53

11

85

78

65

73

27

36

35

26

34

29

35

21

27

23

38

95

120

35

118

100

117

81

88

20

106

105

88

111

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

2%

0%

0%

0%

0%

0%

0%

0%

3%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

1%

0%

0%

0%

0%

0%

0%

1%

0%

0%

0%

Thu

Fri

Sat

Sun Mon

Tue Wed Thu

Fri

Sat

Sun Mon

14

15

10

Tue Wed Thu

11

12

13

16

17

Tue Wed Thu

Tue Wed Thu


18

19

20

88

236

53

89

82

80

82

84

43

93

73

80

80

22

57

17

29

32

21

27

23

17

36

40

31

50

110

293

70

118

114

101

109

107

60

129

113

111

130

6%

1%

0%

0%

0%

5%

4%

6%

11%

0%

0%

2%

3%

0%

1%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

3%

0%

0%

0%

3%

1%

0%

0%

0%

2%

2%

3%

5%

0%

0%

2%

1%

0%

1%

Tue Wed Thu


8
9
10

Fri
11

Sat
12

Sun Mon
13
14

Tue Wed Thu


15
16
17

Fri
18

Sat
19

Sun
20

Sun Mon
6
7
0

94

69

64

90

72

84

94

84

100

114

76

60

31

45

24

34

40

60

65

40

39

29

125

114

88

124

112

84

154

149

140

153

105

60

0%

0%

3%

0%

0%

0%

0%

0%

1%

7%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

3%

0%

0%

0%

0%

0%

1%

0%

0%

0%

0%

0%

1%

4%

0%

1%

0%

0%

0%

ort 2014
Tue Wed Thu
21

22

23

Fri

Sat

24

25

Sun Mon
26

27

Tue Wed Thu


28

29

30

Fri

TOTAL

31
0
0

0
0
0

#### #### #### #### #### ####

0%

#### #### #### ####

#DIV/0!

#### #### #### #### #### ####

0%

#### #### #### ####

#DIV/0!

#### #### #### #### #### ####

0%

#### #### #### ####

#DIV/0!

Fri

Sat

Sun Mon

Fri

intercom

21

22

23

24

25

26

27

28

Calls

69

70

101

82

104

97

93

48

1687

37

12

40

46

31

38

31

192

826

106

82

141

128

135

135

124

240

2513

0%

1%

0%

0%

1%

0%

0%

2%

#### #### ####

0.47%

0%

0%

0%

5%

0%

0%

0%

0%

#### #### ####

0.36%

0%

1%

0%

3%

1%

0%

0%

1%

#### #### ####

0.42%

Fri

Sat

Sun Mon

Tue Wed Thu

Fri

Sat

21

22

28

29

23

24

Tue Wed Thu

25

26

27

Sun Mon
30

31

TOTAL

11

Intercom
Calls

TOTAL

86

52

95

118

117

99

101

38

67

2214

40

18

60

34

41

46

41

26

54

857

126

70

155

152

158

145

142

64

121

54

57

0%

4%

0%

1%

6%

4%

0%

0%

0%

0%

0%

2.44%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0.35%

0%

2%

0%

1%

3%

2%

0%

0%

0%

0%

0%

1.39%

Tue Wed Thu


22
23
24

Fri
25

Sat
26

Sun Mon
27
28

Mon
21

Tue Wed
29
30

219

Intercom
Calls

3290

TOTAL

92

72

96

86

91

62

82

81

81

2099

35

40

45

65

55

49

36

27

922

127

112

141

151

146

62

131

117

108

10

25

10

29

0%

0%

0%

3%

11%

0%

0%

0%

0%

0%

####

1.19%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

####

0.43%

0%

0%

0%

2%

5%

0%

0%

0%

0%

0%

####

0.81%

256

3277

Remarks

Remarks

Remarks

Remarks

Months

Items

Shifts

Shift 2
Shift 3
Total
Shift 2
Calls Abandoned
Shift 3
Total
% of Abandoned Calls
Shift 2
Shift 3
Average Total %

Calls by shift

May

Months

Items

Shifts

Shift 2
Shift 3
Total
Shift 2
Calls Abandoned
Shift 3
Total
% of Abandoned Calls
Shift 2
Shift 3
Average Total %

Calls by shift

Jun

Months

Items

Shift 2
Shift 3
Total
Shift 2
Calls Abandoned
Shift 3
Total
% of Abandoned Calls
Shift 2
Shift 3
Average Total %

Calls by shift

July

Shifts

Thu
1
0
0
0
0
0
0
0%
0%
0%

Fri
2
59
40
99
2
0
2
0%
0%
0%

Sun Mon
1
2
0
82
0
42
0
124
0
1
0
0
0
1
0% 1%
0% 0%
0% 1%

Sat
3
41
0
41
0
0
0
0%
0%
0%

Sun Mon
4
5
0
105
0
37
0
142
0
1
0
0
0
1
0% 1%
0% 0%
0% 0%

Tue Wed Thu


3
4
5
72
87
72
31
41
29
103 128 101
1
3
2
0
1
0
1
4
2
1% 3% 3%
0% 2% 0%
1% 3% 1%

Tue Wed Thu


1
2
3
94
101
70
22
24
26
116 125
96
0
1
3
0
0
0
0
1
3
0% 0% 4%
0% 0% 0%
0% 0% 2%

Fri
4
114
44
158
1
0
1
1%
0%
0%

Sat
5
49
0
49
0
0
0
0%
0%
0%

Months

AUG

Fri
1
Shift 2 62
Calls by shift
Shift 3 29
Total 91
Shift 2
0
Calls Abandoned
Shift 3
0
Total 0
% of Abandoned Calls
Shift 2 0%
Shift 3 0%
Average Total % 0%

Items

Shifts

Sat
2
47
0
47
1
0
1
2%
0%
0%

Sun Mon
3
4
0
81
0
47
0
128
0
0
0
0
0
0
0% 0%
0% 0%
0% 0%

Tue
5
73
31
104
1
1
2
1%
3%
2%

Call Center Monthly Report 2014


Tue Wed Thu
6
7
8
85
97
108
35
40
49
120 137 157
0
1
1
0
0
0
0
1
1
0% 1% 1%
0% 0% 0%
0% 1% 0%

Fri
6
81
38
119
7
0
7
9%
0%
4%

Sat
7
1
0
1
2
0
2
0%
0%
0%

Fri
9
92
49
141
0
0
0
0%
0%
0%

Sun Mon
8
9
0
80
0
37
0
117
0
2
0
1
0
3
0% 3%
0% 3%
0% 3%

Sat
10
63
0
63
1
0
1
2%
0%
1%

Sun Mon
11
12
0
101
0
50
0
151
0
1
0
0
0
1
0% 1%
0% 0%
0% 0%

Tue Wed Thu


10
11
12
93
79
116
20
41
43
113 120 159
2
1
0
0
1
0
2
2
0
2% 1% 0%
0% 2% 0%
1% 2% 0%

Sun Mon Tue Wed Thu


6
7
8
9
10
0
87
70
62
112
0
25
36
48
27
0
112 106 110 139
0
1
0
0
0
0
0
0
3
0
0
1
0
3
0
0% 1% 0% 0% 0%
0% 0% 0% 0% 0%
0% 1% 0% 0% 0%

Fri
11
106
32
138
0
0
0
0%
0%
0%

Sat
12
65
0
65
0
0
0
0%
0%
0%

Tue Wed Thu


13
14
15
0
91
89
0
43
43
0
134 132
0
0
2
0
0
0
0
0
2
0% 0% 2%
0% 0% 0%
0% 0% 1%

Fri
13
86
43
129
2
0
2
2%
0%
1%

Sat
14
58
0
58
0
0
0
0%
0%
0%

Sun Mon
13
14
0
103
0
45
0
148
0
0
0
1
0
1
0% 0%
0% 2%
0% 1%

Fri
16
81
41
122
0
0
0
0%
0%
0%

Sun Mon
15
16
0
130
0
42
0
172
0
4
0
0
0
4
0% 3%
0% 0%
0% 2%

Sat
17
69
0
69
0
0
0
0%
0%
0%

Sun Mon
18
19
0
75
0
33
0
108
0
1
0
0
0
1
0% 1%
0% 0%
0% 1%

Tue
20
87
30
117
8
0
8
9%
0%
5%

Tue Wed Thu


17
18
19
127 109 128
55
52
51
182 161 179
2
1
5
0
0
1
2
1
6
2% 1% 4%
0% 0% 2%
1% 0% 3%

Fri
20
99
44
143
9
0
9
9%
0%
5%

Tue Wed Thu


15
16
17
0
93
103
0
45
45
0
138 148
0
0
1
0
0
0
0
0
1
0% 0% 1%
0% 0% 0%
0% 0% 0%

Fri
18
124
34
158
8
0
8
6%
0%
3%

Sat
19
60
0
60
0
0
0
0%
0%
0%

Sun
20
0
0
0
0
0
0
0%
0%
0%

Wed Thu
6
7
70
85
28
44
98
129
1
3
0
0
1
3
1% 4%
0% 0%
1% 2%

Fri
8
82
25
107
0
0
0
0%
0%
0%

Sat
9
49
0
49
0
0
0
0%
0%
0%

Sun Mon
10
11
0
95
0
35
0
130
0
1
0
1
0
2
0% 1%
0% 3%
0% 2%

Tue Wed Thu


12
13
14
96
92
85
33
42
43
129 134 128
2
3
0
0
0
0
2
3
0
2% 3% 0%
0% 0% 0%
1% 2% 0%

Fri
15
114
42
156
1
0
1
1%
0%
0%

Sat
16
78
0
78
0
0
0
0%
0%
0%

Sun Mon
17
18
0
93
0
30
0
123
0
0
0
0
0
0
0% 0%
0% 0%
0% 0%

Tue Wed
19
20
95
89
35
31
130 120
0
0
0
1
0
1
0% 0%
0% 3%
0% 2%

ort 2014
Wed Thu
21
22
99
105
49
39
148 144
1
6
0
0
1
6
1% 6%
0% 0%
1% 3%

Fri
23
84
38
122
1
0
1
0%
0%
0%

Sat
24
59
0
59
0
0
0
0%
0%
0%

Sat
21
58
0
58
1
0
1
2%
0%
0%

Sun Mon
22
23
0
75
0
26
0
101
0
40
0
0
0
0
0% 53%
0% 0%
0% 27%

Mon
21
127
43
170
1
0
1
1%
0%
0%

Tue Wed Thu


22
23
24
103 114 107
44
40
59
147 154 166
1
0
0
0
0
3
1
0
3
1% 0% 0%
0% 0% 5%
0% 0% 3%

Sun Mon
25
26
0
92
0
45
0
137
0
2
0
1
0
3
0% 2%
0% 2%
0% 2%

Tue Wed Thu


24
25
26
101 102
98
44
44
39
145 146 137
3
2
7
0
2
0
3
4
7
3% 2% 7%
0% 5% 0%
1% 3% 4%

Fri
25
110
53
163
0
0
0
0%
0%
0%

Sat
26
56
0
56
1
0
1
2%
0%
1%

Tue Wed Thu


27
28
29
89
94
76
37
37
33
126 131 109
0
1
1
0
0
1
0
1
2
0% 1% 1%
0% 0% 3%
0% 1% 2%

Fri
27
83
38
121
7
0
7
8%
0%
4%

Fri
30
93
35
128
7
0
7
0%
0%
0%

Sat
31
86
0
86
0
0
0
0%
0%
0%

Intercom
Calls

256

Sat
28
45
0
45
1
0
1
2%
0%
1%

Sun Mon
29
30
0
94
0
0
37
0
131
0
0
1
0
0
0
1
0
0% 1% ####
0% 0% ####
0% 1% ####

intercom
Calls
256
0
256

Sun Mon
27
28
0
0
0
0
0
0
0
0
0
0
0
0
0% 0%
0% 0%
0% 0%

Tue Wed Thu


29
30
31
0
49
83
0
19
24
0
68
107
0
2
1
0
0
0
0
2
1
0% 0% 1%
0% 0% 0%
0% 0% 1%

Intercom
Calls
192
0
192

TOTAL
2120
803
3179
37
2
39
1.75%
0.25%
1.00%

TOTAL
2412
837
3249
106
6
72
4.39%
0.72%
2.56%

TOTAL
2354
735
3089
21
7
28
0.89%
0.95%
0.92%

Thu
21
87
37
124
0
0
0
0%
0%
0%

Fri
22
81
33
114
0
1
1
0%
3%
2%

Sat
23
59
0
59
0
0
0
0%
0%
0%

Sun Mon
24
25
0
96
0
39
0
135
0
9
0
0
0
9
0% 9%
0% 0%
0% 5%

Tue Wed Thu


26
27
28
68
91
119
27
45
33
95
136 152
2
0
5
0
0
0
2
0
5
3% 0% 4%
0% 0% 0%
1% 0% 2%

Fri
29
112
33
145
1
0
1
1%
0%
0%

Sat
30
69
0
69
0
0
0
0%
0%
0%

Sun
31
0
0
0
0
0
0
0%
0%
0%

Intercom
Calls

125

TOTAL
2168
742
3035
30
4
34
1.38%
0.54%
0.96%

Remarks

Remarks

Remarks

Remarks

Call Cen
Months

Items

Shifts

Shift 2
Shift 3
Total
Shift 2
Calls Abandoned
Shift 3
Total
% of Abandoned Calls Shift 2
Shift 3
Average Total %

Calls by shift

SEPT

Months

Items

Shift 2
Shift 3
Total
Shift 2
Calls Abandoned
Shift 3
Total
% of Abandoned Calls Shift 2
Shift 3
Average Total %

Calls by shift

OCT

Shifts

Mon
1
0
0
0
0
0
0
0%
0%
0%

Tue
2
98
27
125
1
0
1
1%
0%
0%

Wed Thu
3
4
71
84
49
26
120 110
0
0
0
0
0
0
0% 0%
0% 0%
0% 0%

Fri
5
67
40
107
0
0
0
0%
0%
0%

Sat
6
56
0
56
0
0
0
0%
0%
0%

Wed
1
66
21
87
3
0
3
5%
0%
2%

Thu
2
55
21
76
2
0
2
4%
0%
2%

Fri
3
77
48
125
2
0
2
3%
0%
1%

Sun
5
0
0
0
0
0
0
0%
0%
0%

Mon
6
0
0
0
0
0
0
0%
0%
0%

Sat
4
43
0
43
0
0
0
0%
0%
0%

Call Center Monthly Report 2014


Sun
7
0
0
0
0
0
0
0%
0%
0%

Mon
8
82
23
105
0
0
0
0%
0%
0%

Tue
9
91
39
130
0
0
0
0%
0%
0%

Wed
10
96
31
127
0
0
0
0%
0%
0%

Thu
11
102
33
135
4
0
4
4%
0%
2%

Fri
12
93
22
115
0
0
0
0%
0%
0%

Sat
13
72
0
72
1
0
1
1%
0%
1%

Sun
14
0
0
0
0
0
0
0%
0%
0%

Mon
15
89
30
119
1
0
1
1%
0%
1%

Tue
16
0
0
0
0
0
0
0%
0%
0%

Wed
17
73
26
99
2
0
2
0%
0%
0%

Thu
18
77
31
108
0
0
0
0%
0%
0%

Fri
19
75
26
101
0
0
0
0%
0%
0%

Sat
20
29
0
29
0
0
0
0%
0%
0%

Tue
7
78
35
113
5
0
5
6%
0%
3%

Wed
8
76
22
98
3
3
6
4%
14%
9%

Thu
9
72
27
99
0
0
0
0%
0%
0%

Fri
10
79
30
109
4
0
4
5%
0%
3%

Sat
11
44
1
45
1
0
1
2%
0%
1%

Sun
12
0
0
0
0
0
0
0%
0%
0%

Mon
13
70
39
109
0
0
0
0%
0%
0%

Tue
14
61
33
94
0
0
0
0%
0%
0%

Wed
15
62
19
81
1
0
1
2%
0%
1%

Thu
16
77
23
100
0
0
0
0%
0%
0%

Fri
17
70
26
96
0
0
0
0%
0%
0%

Sat
18
37
0
37
0
0
0
0%
0%
0%

Sun
19
0
0
0
0
0
0
0%
0%
0%

Mon
20
49
30
79
1
1
2
2%
3%
3%

Sun
21
0
0
0
0
0
0
0%
0%
0%

Mon
22
70
26
96
0
0
0
0%
0%
0%

Tue Wed Thu


23 24 25
79 88 90
30 23 21
109 111 111
0
1
7
0
0
0
0
1
7
0% 0% 8%
0% 0% 0%
0% 0% 4%

Fri
26
57
29
86
0
0
0
0%
0%
0%

Sat
27
46
0
46
0
0
0
0%
0%
0%

Sun Mon
28
29
0
71
0
31
0
102
0
0
0
0
0
0
0% 0%
0% 0%
0% 0%

Tue
30
57
32
89
0
2
2
0%
0%
0%

0
0
0
0
0
0
0%
0%
0%

Tue
21
76
18
94
0
0
0
0%
0%
0%

Wed
22
0
0
0
20
3
23
0%
0%
0%

Thu
23
71
37
108
0
0
0
0%
0%
0%

Sun Mon
26
27
0
80
0
22
0
102
0
1
0
0
0
1
0% 1%
0% 0%
0% 1%

Tue Wed
28
29
71 111
29
30
100 141
2
0
0
0
2
0
3% 0%
0% 0%
1% 0%

Thu
30
120
35
155
0
0
0
0%
0%
0%

Fri
31
106
31
137
1
0
1
1%
0%
0%

Fri
24
75
30
105
7
0
7
9%
0%
5%

Sat
25
0
0
0
0
0
0
0%
0%
0%

Intercom
Calls

256

Intercom
Calls

247

TOTAL Remarks
1813
595
2664
17
2
19
0.94%
0.34%
0.64%

TOTAL Remarks
1726
607
2580
53
7
60
3.07%
1.15%
2.11%

JANUARY 2014
TYPES OF CALLS
Container Info

TOTAL CALL
855

Vessel Info
Customs & OGA Info

726
386

Port Procedures

236

System info

155

Charges

586

TOTAL CALL

20%
29%
Container Info
Vessel Info
5%

Customs & OGA Info


Port Procedures

8%

System info
Charges
13%
25%

FEBRUARY 2014

TYPES OF CALLS
Container Info
Vessel Info
Customs & OGA Info
Port Procedures
System info
Charges

TOTAL CALL
849
660
253
159
137
455

TYPES OF CALLS

18%
34%

Container Info
Vessel Info

6%

Customs & OGA Info

Port Procedures

6%

System info
Charges

10%
26%

MARCH 2014
TYPES OF CALLS
Container Info
Vessel Info
Customs & OGA Info
Port Procedures
System info

TOTAL CALL
745
984
393
174
320

TYPE OF CALLS

7%

Charges
Others

7%

455
219

22%
14%

Container Info
Vessel Info
Customs & OGA Info
Port Procedures

10%

System info
Charges
5%

30%

Others

12%

APRIL 2014
TYPES OF CALLS
Container Info
Vessel Info
Customs & OGA Info
Port Procedures
System info
Charges
Others

TOTAL CALL
883
963
318
365
213
490
45

TYPES OF CALLS

1%
15%
7%

27%

Container Info
Vessel Info
Customs & OGA Info

Vessel Info
Customs & OGA Info

11%

Port Procedures
10%

29%

System info
Charges
Others

MAY 2014
TYPES OF CALLS
Container Info
Vessel Info
Customs & OGA Info
Port Procedures
System info
Charges
Others

TOTAL CALL
964
925
234
188
109
565
194

TYPES OF CALLS

6%
30%

18%

Container Info
Vessel Info
Customs & OGA Info

4%
6%

Port Procedures
7%
29%

System info
Charges
Others

Charges
Others

JUNE 2014
TYPES OF CALLS
Container Info
Vessel Info
Customs & OGA Info
Port Procedures
System info
Charges
Others

TOTAL CALL
894
1077
235
171
129
487
256

TOTAL CALL
Container Info
Customs & OGA Info
System info
Others

171

Vessel Info
Port Procedures
Charges

8%
28%

15%
4%
5%

7%
33%

JULY 2014
TYPES OF CALLS
Container Info
Vessel Info
Customs & OGA Info
Port Procedures
System info
Charges
Others

TOTAL CALL
830
1033
324
248
116
425
113

TYPES OF CALLS
4%
14%

27%

4%

Container Info
Vessel Info

8%

Customs & OGA Info


10%

Port Procedures
33%

System info
Charges
Others

AUGUST 2014
TYPES OF CALLS
Container Info
Vessel Info

TOTAL CALL
736
1050

TYPE OF CALLS
Container Info

Vessel Info

Customs & OGA Info

Customs & OGA Info


Port Procedures
System info
Charges
Others

253
136
117
618
125

Container Info

Vessel Info

Customs & OGA Info

Port Procedures

System info

Charges

Others

4%
3035

24%

20%
4%
5%
8%

35%

SEPTEMBER 2014
TYPES OF CALLS
Container Info
Vessel Info
Customs & OGA Info
Port Procedures
System info
Charges
Others

TOTAL CALL
592
854
300
144
147
529
98

TYPES OF CALLS

4%
20%

22%

Container Info

Vessel Info

Vessel Info
Customs & OGA Info

6%

Port Procedures

5%
32%

11%

System info
Charges
Others

OCTOBER 2014
TYPES OF CALLS
Container Info
Vessel Info
Customs & OGA Info
Port Procedures
System info
Charges
Others

TOTAL CALL
442
771
232
328
170
390
247

TYPE OF CALLS
Container Info

Vessel Info

Customs & OGA Info

System info

Charges

Others

9%

17%

15%
7%

30%
13%
9%

Port Procedures

9%

Container Info
Vessel Info

Customs & OGA Info


Port Procedures
System info
Charges

Container Info
Vessel Info
Customs & OGA Info

Port Procedures
System info
Charges

Container Info
Vessel Info
Customs & OGA Info
Port Procedures
System info
Charges
Others

Container Info
Vessel Info
Customs & OGA Info

Vessel Info
Customs & OGA Info
Port Procedures
System info
Charges
Others

Container Info
Vessel Info
Customs & OGA Info
Port Procedures
System info
Charges
Others

Charges
Others

Container Info
Vessel Info
Customs & OGA Info
Port Procedures
System info
Charges
Others

oms & OGA Info

oms & OGA Info

Container Info

Vessel Info

Vessel Info
Customs & OGA Info
Port Procedures
System info
Charges
Others

Port Procedures

JANUARY

2014

COMPANY

TOTAL OF CALLS

Westports
SKK PANTAS
Kornet Express Sdn Bhd
Lny Srimas
GLOBELINK Sdn Bhd
Kmr Freight & Forwarder
Tynamac Services
Wakil Penghantaran Bersatu
Lantas Bekal Sdn Bhd
Syarikat Ingin Maju Sdn Bhd
CNT LOGISTICS Sdn Bhd
STATE AGENCY Sdn Bhd
Jagat Forwarding Sdn Bhd
Lembaga Pelabuhan Kelang
New Sign Logistics Sdn Bhd
ZAFINA FORWARDING
EVER TRUST
Gemadept
Nanyang Forwarding
Penghantaran Tunas Raya
CONTINENTAL SHPG SVC
SYNCHRONIZE Sdn Bhd
Federal Shipping & Forwarding
Sentosa Forwarding Sdn Bhd
Kagayaku Logistics Sdn Bhd

131
60
59
42
41
37
35
35
32
30
29
29
28
27
27
26
25
25
24
24
23
23
22
22
20

SN Logistic Sdn. Bhd


Perwakilan Nakhoda
Central Forwarding
Nippon Express (M) Sdn Bhd
SATAKA FREIGHT
APRIL
COMPANY
WESTPORTS MALAYSIA
Tynamac Services Sdn Bhd
SAMSUNG SDS
SKK PANTAS FORWARDING AGENCIES
Federal Shipping & Forwarding Sdn Bhd
Lny Srimas Forwarding & Shipping Sdn. Bh
Kornet Express Sdn Bhd
GLOBELINK CONTAINER LINE (M) SDN BHD
Yumaco Freight Sdn
Penghantaran Tunas Raya Sdn.Bhd
Gemadept (Malaysia) Sdn Bhd
Jagat Forwarding
HAZEE FORWARDING
Kagayaku Logistics
STATE AGENCY SDN BHD
Kmr Freight & Logistic Sdn. Bhd
Serene Fowarders
PACIFIC TANASHA
VENTHILL SDN.BHD
SS Forwarding (m)
Syarikat Ingin Maju
ZAFINA FORWARDING
Advance Maritime Sdn Bhd
SUPER FAST ON INT CORP
SYNCHRONIZE FREIGHT SDN. BHD

20
19
18
18
18
2014
TOTAL OF CALLS
114
83
57
42
41
40
35
33
32
31
30
29
28
28
27
25
23
22
22
21
21
21
19
19
19

Teguh Cemerlang
Trans West Sdn bhd
Tuck Sun & Co. Sdn
SEASON MARINE SDN.
UWL Malaysia Sdn.Bhd
JULY

18
18
18
17
17
2014

TOTAL OF CALLS
COMPANY
WESTPORTS MALAYSIA SDN BHD
88
54
Central Forwarding Agency S/B
51
Pelangi Forwarding Sdn. Bhd.
Tynamac Services Sdn Bhd
51
Lny Srimas Forwarding & Shipping Sdn. Bh
49
SAMSUNG SDS
41
Yumaco Freight Sdn
40
GLOBELINK CONTAINER LINE (M) SDN BHD
35
Syarikat Ingin Maju
34
Jagat Forwarding
31
Kornet Express Sdn
31
ZAFINA FORWARDING
30
HAZEE FORWARDING
29
29
SS Forwarding (m) Sdn Bhd
27
Federal Shipping & Forwarding Agency
Kmr Freight & Logistic Sdn. Bhd.
27
Lembaga Pelabuhan Klang
26
Seri Pertama Express Logistics (M) Sdn B
25
AFS FREIGHT FORWARDING
23
SKK PANTAS FORWARDING AGENCIES
23
Arah Logistics (M)
22
Ajensi Perkapalan Insan Sdn Bhd
21
Angkutan Permai (M) Sdn Bhd
21
Azio Logistics Sdn
21
DNE Logistics Sdn
21

MIRAJ LOGISTICS
Penghantaran Tunas Raya Sdn.Bhd (Hq)
VENTHILL SDN.BHD
Gemadept (Malaysia) Sdn Bhd
OCEAN TRACK LOGISTICS SDN. BHD.
OCTOBER
COMPANY
Westports Malaysia Sdn Bhd
Lny Srimas
Tynamac Services Sdn Bhd
Perwakilan Nakhoda Sdn Bhd
PACIFIC TANASHA
HAZEE FORWARDING Sdn Bhd
Kornet Express Sdn Bhd
SS Forwarding (M) Sdn Bhd
UPT Forwarding
Federal Shipping & Forwarding
Lembaga Pelabuhan Kelang
Priority Synergy
Sea Associate Sdn Bhd
Jagat Forwarding
Advance Sdn Bhd
VIN-GLOBAL
Central Forwarding
SKK PANTAS
DNE Logistics Sdn
SETUGAS NIAGA SDN.
Bumi Ria Cemerlang
Trans West
Azio Logistics Sdn Bhd
SAMSUNG SDS Sdn Bhd
Kagayaku Logistics

21
21
21
20
20
2014
TOTAL OF CALLS
166
49
35
33
32
30
30
30
30
29
27
24
24
23
22
22
21
20
18
18
17
17
16
16
15

Kmr Freight &


New Sign Logistics
Nippon Express (M)
Nur Hardy
VENTHILL SDN.BHD
World Commerce

14
14
14
14
14
14

FEBRUARY
COMPANY
Westports
SAMSUNG SDS
Tynamac Services Sdn Bhd
Kornet Express Sdn
Kmr Freight & Logistic Sdn. Bhd
Central Forwarding Agency S/B
GLOBELINK CONTAINER LINE (M) SDN BHD
Lny Srimas Forwarding & Shipping Sdn. Bh
Jagat Forwarding Sdn Bhd
SYNCHRONIZE FREIGHT SDN. BHD
ZAFINA FORWARDING
Syarikat Ingin Maju
SKK PANTAS FORWARDING AGENCIES
SATAKA FREIGHT
New Sign Logistics
Seri Pertama Express Logistics (M) Sdn
CNT LOGISTICS SDN
Lembaga Pelabuhan Klang
Siti Shipping & Forwarding Agency Sdn
HAZEE FORWARDING
PACIFIC TANASHA
WPC FORWARDING (M)
Federal Shipping & Forwarding Agency
DYNAMIC FREIGHT
Interlient Forwarding (M) Sdn.Bhd

Kagayaku Logistics
DYNAMIC FREIGHT SDN BHD
OCEAN LINK EXPRESS
Penghantaran Tunas Raya Sdn.Bhd
STATE AGENCY SDN BHD
MAY
COMPANY
WESTPORTS MALAYSIA
Kornet Express Sdn
Lny Srimas Forwarding & Shipping Sdn. Bh
PACIFIC TANASHA
Perwakilan Nakhoda Sdn Bhd
SAMSUNG SDS
Tynamac Services Sdn Bhd
Penghantaran Tunas Raya Sdn.Bhd (Hq)
Kmr Freight & Logistic Sdn. Bhd
SKK PANTAS FORWARDING AGENCIES
Gemadept (Malaysia) Sdn Bhd
Central Forwarding Agency S/B
Federal Shipping & Forwarding Sdn Bhd
HAZEE FORWARDING
Kagayaku Logistics
Jagat Forwarding
Syarikat Ingin Maju
GLOBELINK CONTAINER LINE (M) SDN BHD
SS Forwarding (m)
UWL Malaysia Sdn.Bhd
New Sign Logistics
Trans West Sdn bhd
Pelangi Forwarding
Serene Fowarders
Bumi Ria Cemerlang

MIRAJ LOGISTICS
OCEAN TRACK
SUPER FAST ON INT CORP
Sea Associate Agency Sdn Bhd
SECURIFORCE LOGISTICS SDN. BHD
AUGUST
COMPANY
WESTPORTS MALAYSIA Sdn Bhd
Kornet Express Sdn Bhd
Lny Srimas Forwarding & Shipping Sdn. Bh
Tynamac Services Sdn Bhd
GLOBELINK CONTAINER LINE (M) SDN BHD
PACIFIC TANASHA
Federal Shipping & Forwarding Agency
SAMSUNG SDS
HAZEE FORWARDING
Lembaga Pelabuhan Klang
Central Forwarding Sdn bhd
Advance Maritime
Seri Pertama Forwardinf
DNE Logistics Sdn Bhd
SKK PANTAS
Jalur Emas Maritim
MIRAJ LOGISTICS
Perwakilan Nakhoda
Multi Seatrade
SS Forwarding (M) Sdn Bhd
Azio Logistics Sdn Bhd
Penghantaran Tunas Raya
Syarikat Ingin Maju
Lantas Bekal Forwarding
TASCO BERHAD

AFS FREIGHT
Sea Associate
Yumaco Freight Sdn Bhd
Kagayaku Logistics
STATE AGENCY SDN BHD

2014
TOTAL OF CALLS
117
65
46
35
27
26
26
26
25
25
25
24
22
21
19
19
18
18
18
17
17
17
16
15
15

15
14
14
14
14
2014
TOTAL OF CALLS
194
53
43
42
42
39
39
33
32
32
31
30
30
30
30
27
27
25
24
23
22
22
21
21
19

19
19
19
17
17
2014
TOTAL OF CALLS
100
70
53
46
38
38
35
35
33
32
31
28
28
27
27
26
26
26
24
24
23
22
22
21
21

20
19
19
18
17

MARCH

2014

COMPANY

TOTAL OF CALLS
106
84
84
77
47
45
44
42
41
39
36
35
35
32
28
27
26
25
25
25
24
23
22
22
21

Westports
SAMSUNG SDS
Westports Malaysia Sdn Bhd
Tynamac Services Sdn Bhd
Pelangi Forwarding
Syarikat Ingin Maju Sdn Bhd
VENTHILL SDN.BHD
Kornet Express Sdn Bhd
Yumaco Freight Sdn Bhd
Federal Shipping & Forwarding Sdn Bhd
Lny Srimas
Jagat Forwarding Sdn Bhd
Sttate Agency Sdn Bhd
Central Forwarding Sdn Bhd
MIRAJ LOGISTICS
SKK PANTAS
Kagayaku Logistics
HAZEE FORWARDING
Kmr Freight & Forwarding
SATAKA FREIGHT
Wakil Penghantaran Bersatu
GLOBELINK
JST FORWARDING & Freight
Penghantaran Tunas Raya
Trans West Sdn bhd

D.H.I. TOTAL
SYNCHRONIZE SDN BHD
Teguh Cemerlang
Lantas Bekal Trading
Sea Associate
JUNE
COMPANY
WESTPORTS MALAYSIA SDN BHD
SAMSUNG SDS
Lny Srimas Forwarding & Shipping Sdn. Bhd
Kagayaku Logistics
Kornet Express Sdn Bhd
SS Forwarding (M) Sdn Bhd
Jagat Forwarding
GLOBELINK
HAZEE FORWARDING
Kmr Freight & Forwarder
MIRAJ LOGISTICS
Perwakilan Nakhoda Sdn Bhd
SKK PANTAS
Central Forwarding
AFS FREIGHT
DNE Logistics Sdn Bhd
PACIFIC TANASHA
Syarikat Ingin Maju
Gemadept
Lantas Bekal
Trans West
Federal Shipping & Forwarding
ZAFINA FORWARDING
Priority Synergy
Advance Logistics

20
20
20
19
19
2014
TOTAL OF CALLS
126
56
55
47
47
45
43
41
34
34
34
34
34
33
31
31
29
29
27
26
25
24
24
23
21

GELOMBANG DINAMIK
RJH Consultants
DELPHIS FREIGHT & Forwarding
Max Freight
OCEAN TRACK
SEPTEMBER
COMPANY
WESTPORTS MALAYSIA
Kornet Express Sdn
Lny Srimas Forwarding & Shipping Sdn. Bhd
Tynamac Services Sdn Bhd
SS Forwarding (m)
Perwakilan Nakhoda Sdn Bhd
PACIFIC TANASHA
Central Forwarding Sdn bhd
Syarikat Ingin Maju
Kmr Freight & Logistic Sdn. Bhd
UPT Forwarding & Transport Sdn Bhd
Yumaco Freight Sdn
Lembaga Pelabuhan Klang
Federal Shipping & Forwarding Agency
SAMSUNG SDS
Bumi Ria Cemerlang Sdn.Bhd
HAZEE FORWARDING AGENCY & TRADING
Seri Pertama Express Logistics (M) Sdn B
Priority Synergy Sdn Bhd
DNE Logistics Sdn
Lenang Maju Sdn.
VESCO-MTO (M) SB.
WORLDTRANS FREIGHT
Jagat Forwarding Sdn Bhd
JST FORWARDING & SHIPPING

21
20
19
19
19
2014
TOTAL OF CALLS
89
53
49
35
34
33
31
30
29
28
26
26
25
24
24
23
22
22
20
19
18
18
18
17
17

Sea Associate Agency Sdn Bhd


Trans West Shipping Sdn Bhd
Penghantaran Tunas Raya Sdn.Bhd (Hq)
SDV Sunshipping Sdn Bhd
MIRAJ LOGISTICS (M) SDN BHD

17
16
15
15
14