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Harvard Management Mentor Series

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Assessing PerformanceA how-to guide on preparing, conducting, and following up a
performance evaluation meeting. Includes guidelines on appropriate documentation and
handling challenging situations, as well as specific "before, during, and after" steps for effective
performance evaluations.
Coaching Strategies on how to plan and conduct effective coaching sessions whether you have
initiated the coaching or the other person has. Includes tips for establishing an action plan for
the person being coached and emphasises facilitative skills that support performance
improvement.
DelegatingPractical tools for assessing the assignment, matching employee skills to tasks,
selecting the right person, and supporting the delegation to completion. Includes strategies for
communicating the assignment, monitoring progress, and dealing with reverse delegation.
Giving and Receiving FeedbackA guide to understanding types of feedback, assessing the
suitability of and conditions for feedback, and communication techniques which maximise
openness and learning. Elements of effective and ineffective feedback with examples. Individual
vs. group feedback. Do's and don'ts. How and when to ask for feedback.
HiringPractical tools and techniques for finding, interviewing, and selecting top performers.
Includes tools for creating a job profile, preparing to interview, and evaluating job candidates
from screening resumes through conducting interviews, checking references, and making the
hiring decision and offer.
Keeping Teams on TargetStrategies and techniques for ensuring ongoing team productivity.
Covers issues such as turnover in membership, adapting to changes in mission, intra-team
conflict, the absent or unproductive member, how to employ self-directed team management,
and how to prevent problems as well as cure them.
Leading a TeamThe keys to establishing and directing an effective team including identifying
and achieving your team's goals, selecting team members, and evaluating performance. Covers
skills required of an effective team leader along with self-evaluation tools.
Leading and MotivatingA synopsis of the essential tasks of leadership creating a vision,
gathering resources, motivating others, handling conflict together with advice about how to
create a climate that encourages others to take initiative and develop their potential.
Making Business Decisions: This topic helps you to: Create a context for making successful
and ethical business decisions, identify common obstacles that stand in the way of effective
decision making, assess the underlying issues related to the decision, generate and evaluate
multiple alternatives, make a final decision and communicate and implement the decision.
Making a PresentationInsights on preparing and delivering persuasive presentations including
tips and techniques for rehearsing, presenting, and using effective visuals. Also discusses the
understanding of your objectives and audience to create a presentation with impact.

Managing a Crisis: This topic contains information on how to: avoid a crisis through planning,
prepare to manage crises you can't avoid, recognize a crisis and contain it before it spreads
even further, resolve a crisis in the most effective way, learn from past crises, and take care of
yourself during a crisis.
Managing Difficult InteractionsDeveloping styles and strategies for dealing with conflict,
sensitive communications, or other difficult interactions. Understanding the causes of conflict,
reactions, techniques for establishing open communication and overcoming barriers to
resolution, including defensiveness.
Managing UpwardInsights on developing a relationship and communicating and negotiating
with your manager. Includes tips on presenting problems or opportunities to your manager along
with accepting responsibility for your proposed actions.
Managing Workplace Stress In the high-pressure workplace of today, stress is an ever-present
and ever-growing condition of professional life. This topic de-mystifies commonly used and
confused terms You'll learn the difference between positive energising stress that can enhance
your productivity and the difficult, even dangerous, forms of negative stress that often produce
harmful tensions and decrease productivity and job satisfaction in the work environment.
Managing Your Career In today's dynamic workplace, managerial careers are no longer as
predictable and straightforward as they used to be. In this topic, you'll learn a straightforward
approach to managing your career. You'll also learn how to use this information to decide on the
next best step for you, and to target the most exciting career possibilities in your organisation.
Finally, you'll find valuable advice on how to take advantage of career-development resources
and processes and how to help others manage their careers.
Managing Your TimeEffective time management techniques and strategies: goal setting,
prioritising tasks, handling time wasters, time analysis, creating and maximising your schedule.
Negotiating A practical guide to negotiating, including steps to follow in preparing for a
negotiation: assessing each players' positions and goals, developing win/win strategies,
guidelines for effective conduct during negotiation sessions, building upon small agreements,
and making agreements stick.

Persuading Others: This topic helps you to: Understand what persuasion is, build your
credibility, gauge your audience's receptivity to your ideas as well as their decision-making style,
appeal to listeners' sense of logic and connect emotionally with them, overcome resistance to
your ideas, activate persuasion "triggers," or mental shortcuts your audience may take to decide
whether to support your ideas, and prompt your listeners to persuade themselves to back your
proposals.
Project ManagementThe nuts and bolts of project management, including project planning,
organising, and sequencing tasks, selecting and allocating resources. Covers useful tools and
techniques such as GANTT and PERT charts, task analysis, and spotting potential pitfalls.
Retaining Valued Employees In this topic, you'll learn why people really stay with or leave their
jobs. You'll also discover strategies that can help all managers attract and keep top performers.
Finally, you'll learn how to handle or remove common obstacles to retention. Tools on
calculating the cost of employee turnover, conducting a stay interview (the opposite of an exit

interview), and assessing your own skills in retaining valued employees are also included.
Running a MeetingA practical guide to planning and conducting meetings from start to finish.
Covers preparation, keeping the meeting on track, and follow-up. Plus, offers advice for dealing
with problem behaviours exhibited by meeting participants.
Setting GoalsPractical tools and techniques for establishing realistic goals, creating a task list,
tracking milestones, and evaluating achievement.
Writing for BusinessA hands-on guide to creating clearer, more effective, written
communications with specific guidelines for preparing memos, letters, e-mails, and other types
of documents. Covers techniques for reader-centred writing, editing, and easy-to-read
formatting.

Harvard Series v10


Budgeting
Estimated Time of Completion: 2 hours
Description: Learn about the budget process, different types of budgets, and common budgeting
problems--so you can allocate resources wisely to meet your goals.
Objectives:
In this course, you will learn about the budget process, different types of budgets, and
common budgeting problems
Business Case Development
Estimated Time of Completion: 2 hours
Description: Learn how to create an effective business case, from defining the opportunity and
analyzing alternatives to presenting your final recommendations.
Objectives:
In this course, you will learn how to create an effective business case.
Business Plan Development
Estimated Time of Completion: 2 hours
Description: Takes you step by step through the process of preparing an effective plan for a
business proposal. The steps you will learn are applicable to launching a new internal product
as well as seeking funding for a new start-up business.
Objectives:
In this course, you will prepare an effective plan for a business proposal.
Career Management
Estimated Time of Completion: 2 hours
Description: Learn how to manage your career--including how to identify your business
interests, professional values, and skills in order to target your most exciting career possibilities.
Objectives:
In this course, you will learn key components on how to manage your career.
Change Management
Estimated Time of Completion: 2 hours

Description: Learn how to manage change constructively and navigate the ups and downs that
inevitably accompany a change effort.
Objectives:
In this course, you will learn how to manage change.
Coaching
Estimated Time of Completion: 2 hours
Description Learn how to strengthen your coaching skills by using a four-step process to
facilitate the professional growth of the employees you coach.
Objectives:
In this course, you will learn how to strengthen your coaching skills.
Crisis Management
Estimated Time of Completion: 2 hours
Description: Learn a practical, hands-on method for looking at crises--from developing a crises
audit to avoid and prepare for crises, to managing an actual crisis, to learning from past events.
Objectives: In this course, you will learn how to manage crises.
Customer Focus
Estimated Time of Completion: 2 hours
Description: Learn how to target the right customers and build their long-term loyalty by
developing systems for learning about--and responding to--their needs.
Objectives:
In this course, you will learn how to relate to customers.
Decision Making
Estimated Time of Completion: 2 hours
Description: Learn how to identify underlying issues related to a decision, generate and evaluate
multiple alternatives, and then communicate and implement your decision.
Objectives:
In this course, you will identify issues related in decision making.
Delegating
Estimated Time of Completion: 2 hours
Description: Learn how to choose what to delegate, match employee and delegated
assignment, and set the stage for success by both developing your employees and freeing up
your time for critical managerial tasks.
Objectives:
In this course, you will learn how to effectively delegate.
Developing Employees
Estimated Time of Completion: 2 hours
Description: Learn how to encourage your employees to learn and grow, while maximizing the
return on the management time you invest in employee development.
Objectives:
In this course you will discover key components to developing employees.
Difficult Interactions
Estimated Time of Completion: 2 hours

Description: Learn how to discuss and resolve difficult interactions in the workplace--whether
with employees, peers, bosses, or even suppliers and customers.
Objectives:
In this course, you will learn how to deal with difficult interactions.
Dismissing an Employee
Estimated Time of Completion: 2 hours
Description: Learn how to effectively manage a dismissal--including making key decisions
before, during, and after the critical event--and then how to set your team on a positive new
path.
Objectives:
In this course, you will learn how to effectively manage a dismissed employee.
Diversity
Estimated Time of Completion: 2 hours
Description: Learn how to manage diversity to extract maximum value from your employees'
differences -- including how to recruit diverse talent, resolve diversity-related conflicts, and
communicate with employees and customers from other cultures.
Objectives:
In this course, you will learn how to best manage diversity.
Feedback Essentials
Estimated Time of Completion: 2 hours
Description: Learn when and how to give effective positive or corrective feedback, how to offer
feedback upward, and how to receive feedback.
Objectives:
In this course, you will learn how to give effective feedback.
Finance Essentials
Estimated Time of Completion: 2 hours
Description: Learn the essential concepts of finance--budgeting, forecasting, and planning. For
managers who are not financial managers.
Objectives:
In this course, you will learn the essentials concepts of finance.
Goal Setting
Estimated Time of Completion: 2 hours
Description: Learn how to set realistic goals, prioritize tasks, and track milestones to improve
performance and morale.
Objectives:
In this course, you will learn how to manage goals.
Hiring
Estimated Time of Completion: 2 hours
Description: Learn how to identify the particular skill set needed for a job, and then how to
research and interview leading candidates until you find the one who best fills your need.
Objectives:
In this course, you will learn key components to effecective hiring.

Innovation and Creativity


Estimated Time of Completion: 2 hours
Description: Learn how to manage an intellectually diverse work group and their environment to
produce more--and better--ideas that encourage innovation when developing products and work
processes.
Objectives:
In this course, you will learn how to manage innovation and best use it to the advantage
of all involved.
Innovation Implementation
Estimated Time of Completion: 2 hours
Description: Learn how to implement an innovation--from crafting a vision statement to gaining
support and managing resistance--and turn an idea into reality.
Objectives:
In this course, you will learn how to implement an innovative idea.
Laying Off Employees
Estimated Time of Completion: 2 hours
Description: Learn how to effectively manage a layoff--including making key decisions before,
during, and after the critical event--and then how to set your team and company on a positive
new path.
Objectives:
In this course, you will learn how to effectively manage a layoff situation.
Leading and Motivating
Estimated Time of Completion: 2 hours
Description: A synopsis of the essential tasks of leadership: setting direction, aligning people,
and motivating others. Learn how to recognize the skills and characteristics of effective leaders,
create an inspiring vision, and energize people to support and work toward your goals.
Objectives:
In this course, you will be introduced to the key components of leading and motivating
effectively.
Managing Upward
Estimated Time of Completion: 2 hours
Description: How well do you work with your supervisor? Gain insight into developing a mutually
rewarding relationship, with skills for communicating and negotiating with your manager.
Includes tips on presenting problems or opportunities to your supervisor and accepting
responsibility for your proposed actions.
Objectives:
In this course, you will learn the key components to working with those that supervise
you.
Marketing Essentials
Estimated Time of Completion: 2 hours
Description: Written especially for non-marketing managers, this module includes fundamentals
that will help people throughout the organization better understand the importance of marketing
and how it relates to them.
Objectives:

In this course, you will learn about marketing essentials.

Meeting Management
Estimated Time of Completion: 2 hours
Description: A timesaving guide to planning and conducting meetings from start to finish. Covers
preparation, keeping the meeting on track, and follow-up. Includes expert advice for dealing with
problem behaviors exhibited by meeting participants.
Objectives:
In this course, you will receive steps necessary to conducting effective meetings.
Negotiating
Estimated Time of Completion: 2 hours
Description: A practical guide to becoming an effective negotiator. Includes steps to guide you
through the negotiation process: assessing your interests as well as those of the other party,
developing opportunities that create value, avoiding common barriers to agreement, and
implementing strategies to make the negotiation process run smoothly.
Objectives:
In this course, you will learn key steps to negotiating.
New Manager Transitions
Estimated Time of Completion: 2 hours
Description: Learn what it means to be a manager, as well as how to navigate the complex and
often stressful transition from individual contributor to a new manager.
Objectives:
In this course, you will gain knowledge of the management role and how to transition to
become a good manager.
Performance Appraisal
Estimated Time of Completion: 2 hours
Description: Learn how to prepare for, conduct, and follow up on performance evaluations--in
ways that link employee performance to your company's and group's goals.
Objectives:
In this course, you will learn how to complete a performance appraisal.
Performance Measurement
Estimated Time of Completion: 2 hours
Description: A review of financial and non-financial measures used in all areas of organizational
performance. Addresses both standalone measures (including ROI, EVA, and BET) and
measurement frameworks such as dashboards, quality models, and the Balanced Scorecard.
Includes a systematic process for tracking performance of initiatives that can generate
improvements across the organization.
Objectives:
In this course, you will learn how to review both fianancial and non-financial performance.
Persuading Others
Estimated Time of Completion: 2 hours
Description: Master the art and science behind successful persuasion -- and begin changing
others' attitudes, beliefs, or behavior to create win-win solutions. Formal authority no longer gets
managers as far as it used to. To do their job -- accomplishing work through others -- managers
must develop and use persuasion skills rather than simply issue orders.

Objectives:
In this course, you will learn about the art of persuasion.
Presentation Skills
Estimated Time of Completion: 2 hours
Description: Sound advice on preparing and delivering presentations that command attention,
persuade, and inspire. Includes rehearsal techniques as well as tips for creating and using more
effective visuals. Also addresses the importance of understanding your objectives and your
audience to create a presentation with impact.
Objectives:
In this course, you will discover how to present effectively.
Process Improvement
Estimated Time of Completion: 2 hours
Description: In this topic, you'll learn what business processes are; why improving them is
essential; and how to carry out a business process improvement (BPI) initiative.
Objectives:
In this course, you will learn about how to improve processes
Project Management
Estimated Time of Completion: 2 hours
Description: Learn the nuts and bolts of project management, including project planning,
budgeting, team-building, execution, and risk analysis. Covers useful tools and techniques such
as GANTT and PERT charts, Work Breakdown Structure, and variance analysis.
Objectives:
In this course, you will learn project management essentials.
Retaining Employees
Estimated Time of Completion: 2 hours
Description: Why do employees stay with -- or leave -- their jobs? Learn strategies for attracting
and keeping top performers, how to handle common obstacles to retention such as burnout and
work/life imbalance, and how to develop programs that address the diverse needs and interests
of your workforce.
Objectives:
In this course, you will discover how to best retain those employees you most value.
Strategic Thinking
Estimated Time of Completion: 2 hours
Description: Practical advice for managers in charge of shaping and executing organizational
strategy. Includes tips for analyzing opportunities, challenges, and the potential consequences
of high-level action plans. Addresses identification of broad patterns and trends, creative
thinking, analysis of complex information, and prioritization of actions.
Objectives:
In this course, you will learn how to think strategically.
Strategy Execution
Estimated Time of Completion: 2 hours
Description: Learn what strategy is, how senior management and units work together to develop
strategy, and how units support a company's strategy by developing and executing action plans
for strategic initiatives. In many companies, senior management and units are involved in the

strategic planning process. Why? This ensures that a company's strategies -- both corporate
and unit -- are tightly aligned and that successful implementation can follow.
Objectives:
In this course, you will learn how to execute the overall organization's strategy.
Stress Management
Estimated Time of Completion: 2 hours
Description: Learn the difference between positive stress that enhances productivity and
negative stress that breeds tension, lowers productivity, and undercuts job satisfaction. Includes
strategies for dealing with underlying causes of worry and stress, with tactical advice and coping
mechanisms for immediate problem management.
Objectives:
In this course, you will learn about the factors of stress and how to best deal with them.
Team Leadership
Estimated Time of Completion: 2 hours
Description: Learn how to establish a team with the right mix of skills and personalities and
create a culture that promotes collaborative work. Covers steps to leading an effective team and
includes innovative, easy-to-implement self-evaluation tools.
Objectives:
In this course, you will learn how to lead a team to success.
Team Management
Estimated Time of Completion: 2 hours
Description: Focus is essential to effective teamwork. Learn how to diagnose and overcome
common problems - such as poor communication and interpersonal conflict - that can impede
team progress, learn to take corrective measures to remove team problems and improve team
performance.
Objectives:
In this course, you will learn how to manage teamwork.
Time Management
Estimated Time of Completion: 2 hours
Description: This module will help you master effective time management techniques. Learn
how to analyze how you currently spend your time and pinpoint opportunities for improvement,
set goals, prioritize tasks, plan your time efficiently using scheduling tools, control time-wasters,
and evaluate your schedule once it is underway.
Objectives:
In this course, you will learn about time management and how to master your time.
Virtual Teams
Estimated Time of Completion: 2 hours
Description: Concrete suggestions for forming virtual teams, including assessing their
technology and communication needs, structuring the team to build trust, and keeping the team
on track.
Objectives:
In this course, you will learn how to work with and manage teams that are are virtual
teams.
Writing Skills

Estimated Time of Completion: 2 hours


Description: Skillful writing helps you accomplish your business objectives and extends your
influence as a manager. Learn to create clearer, more effective written communications.
Includes specific guidelines for preparing memos, letters, emails, and other common business
documents.
Objectives:
In this course, you will learn the basics of writing for business.