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Project 4-6 Answer Sheet Recognize Common Performance Improvement Tools

Student Name:

Examples of performance improvement tools

Quantitative Tools

Bar graph


Control chart


Line graph

Pareto chart

Scatter diagram


Qualitative Tools

Affinity analysis


Cause and effect diagram


Force field analysis

Prioritization tools

Workflow diagram




Tool(s) Used (or could have been used) and How it Helped the Team



think they used and should have used brainstorming, to define what needs to be changed to order


lower the bleeding rate. I would use force field analysis to determine the forces that hinder lower

bleeding rates, and those that raise them. Cause and effect diagrams would probably help to solidify the

Step 1

brainstorming and clarify the ideas. Work diagrams could clarify where the gaps occur, and bar graphs can show data gathered over the study period.

Step 2

To organize the team, high-level flowcharts could be used to determine the stakeholders, but this has already been done. To determine their objectives, they could use affinity analysis. I think they already know why they are there, now they need to find out what they can do to improve the bleeding rate. They could use a check sheet to verify they are collecting the correct data.

Step 3

To gather information, they could use a survey instrument, and then input the data to get control charts, line charts and a scatter diagram to see what happens when comparing two variables such as the data gathered on 9 FR and the 8FR.

Step 4

would use prioritization tools to look at all of the options available after the information came in. Maybe cause and effect diagrams could help them see the pros and cons of each possibility.




control chart and a line chart would show improvement over the prior bleeding rates, as would a

scatter diagram. This is such a dangerous complication for this ever-increasing procedure, I am sure

Step 5

they would want every advantage they have to chart the results of their efforts

Step 6

would think they would use all of the information they had on hand to rewrite the clinical paths, especially checksheets to verify accuracy.


Step 7 I would use a control chart to monitor variation in the process that

Step 7

Step 7 I would use a control chart to monitor variation in the process that has

I would use a control chart to monitor variation in the process that has been implemented. They would still use line charts, bar charts, line charts and scatter diagrams to visually chart the data, but the control chart is more precise in measuring variations in performance measurement data.