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(720) 431-9516


Seasoned Training and Instructional Design Professional with broad-based training and development experience in positively
influencing sales, productivity and retention. Major strengths include: creating solutions that directly relate to desired job
outcomes, developing high quality, engaging and easy-to-use materials that increase employee competence. Successfully
manages multiple projects simultaneously and meets deadlines. Works effectively and builds strong relationships with
stakeholders and SMEs to determine needs and develop relevant solutions. Self-starter and self-motivated with the proven
ability to work well independently and with a team. Professional proficiencies include:

Strong project management skills

Effective relationship building
Meet deadlines
Manage multiple priorities/projects
Excellent written and verbal skills

Develop high quality deliverables

Strong attention to detail
Effective facilitator
Highly skilled coach and mentor
Experienced editor

INTUIT, Englewood, Colorado, February 2011-July 2014
Senior Learning Consultant (Laid off)
Managed a business unit software build process initiative that increased inside sales results and completion compliance
Built a business unit leadership curriculum from the ground-up for front-line sales leaders to improve management skills
Developed hybrid e-learning events that included instructor-led course wrappers to increase content application
Built a sales compensation e-learning module to increase core understanding of how compensation is calculated
Mentored and coached team to build instructional design/facilitation skills
Facilitated pilot and train-the-trainer sessions to ensure successful learning outcomes
Participated as a TedX Intuit Salon event speaker (inaugural event)
Provided quality control of all outgoing content deliverables including editing, look and feel, voice, and media choice
Built a variety of sales product training courses, new hire orientation, and on-going sales effectiveness courses
Received multiple recognition awards for outstanding work
CHARTER COMMUNICATIONS/STATERA/DIRECTV, Denver, Colorado, November 2009-December 2010
Instructional Design Consultant (Contract roles)
Designed technical e-learning solutions for installation technicians to increase Ethernet, digital video and wireless
solutions knowledge and skills
Designed a comprehensive Account Manager e-learning curriculum to teach core skills for a newly developed role
Designed Local Leads Expert Initial Sales Training e-learning solutions to shorten on-boarding time
Worked closely with stakeholders to identify training gaps; worked with SMEs to obtain/verify content accuracy
AIMCO, Denver, Colorado, April 2008-October 2009
Instructional Designer III (Laid off)
Managed a company-wide interviewing and selection training initiative that increased hiring effectiveness by 80%
Managed a company-wide on-boarding re-design initiative; created e-learning and instructor-led content to increase
consistency of content and delivery
Reduced time sheet errors and compliance issues by 90% with a comprehensive e-learning time sheet compliance training
which included how to demonstrations
Increased lease renewals 25% by developing a comprehensive telephone sales curriculum
AURORA LOAN SERVICES, A division of Lehman Brothers, Littleton, Colorado, December 2006-April 2008
Sr. Sales Trainer/Instructional Designer (Business closed)
Developed self-study, pre-work modules to teach complex content for newly hired Account Executives
Reduced help desk inquiries by 30% with a proprietary systems job aids for Account Executives and mortgage brokers
Facilitated account executive on-boarding sessions; revamped content to increase Account Executive competence
Designed a HUD-1 advanced training solution, which included simulation activities to help Loan Processors correctly
balance a HUD-1 statement


(720) 431-9516

IN TOUCH TODAY, Broomfield, Colorado, December 2004-December 2006

Learning & Tradeshow Manager (Laid off)
Developed and delivered informational webinars and how to webinars for sales professionals
Developed Monday Morning Action Plans to help sales professionals integrate Webinar session information
Tripled number of tradeshows to expand the target market to a national focus
Managed all facets of training and tradeshows including contracts, travel, logistics, and budget
Negotiated below cost contract with national airline for shipping tradeshow items
GUARANTY RESIDENTIAL LENDING, Greenwood Village, Colorado, May 2003-November 2004
Loan Consultant
Identified ideal target clients, built relationships, marketed to potential clients, and presented product offerings
INTELLINEX, Lakewood, Colorado, August 2000-April 2002
Curriculum Manager (Laid off; Business closed)
Built skills of 9 instructional designers to improve content design and assessment writing abilities
Reduced content research time from 2-3 weeks to 1 week by developing a methodical research process
Mentored/Coached Account Executives and met with prospective clients to present training methodologies and processes
BENTLEY NETWORKS, Denver, Colorado, August 1999-August 2000
Manager, Learning
Increased sales skills and motivation of Sales Consultants by developing all facets of sales training conference
Developed and piloted a wide variety of consultative sales training sessions
PERPETUAL LEARNING GROUP, LLC, Denver, Colorado, July 1993-July 1999
Owner/Instructional Design Consultant
Designed comprehensive credit card collections curriculum for nationwide bankcard call center operation to reduce onboarding time
Developed and delivered proprietary and non-proprietary software training content to increase skills


Articulate Suite/Storyline
Plateau LMS (Administrator/User)

MS Office Suite
ADDIE/Kilpatrick model use


M.Ed., Organization Development, Kent State University, Kent, Ohio

B.A., Education, English emphasis, Alvernia University, Reading, Pennsylvania
DiSC (The Work of Leaders), A Wiley Brand, Minneapolis, Minnesota
Advanced Learning Design, ASTD International Conference, Denver, Colorado