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May 11, 2015

Watch Introduction Video.


Review Learning Objectives
Read Pages 1-9 in the Text Book
Review Power point Module 1 Part 1
Visit the Discussion Board and Create a New Thread
May 12, 2015
Read Pages 10-20 in the Text Book
Review PowerPoint for Module 1 Part 2.
Post a Response to the Discussion Board
Complete Chapter Exam
May 13, 2015
Watch Introduction Video.
Review Learning Objectives
Read Pages 22-30 in the Text Book
Review PowerPoint for Module 2 Part 1
Visit the Discussion Board and Create a Thread
May 14, 2015
Read Pages 31-40 in the Text Book
Review PowerPoint for Module 2 Part 2
Post a Response to the Discussion Board
Complete Chapter Exam
May 15, 2015
Reflection/Midterm assignment Work Day
Reflect on theories discussed and concepts covered in Chapter 1 and 2
Write a reflection (80-100) words pertaining to each unit:
1)Introduction to Customer Service
2) Financial and Behavioral Impacts

May 18, 2015


Watch Introduction Video.
Review Learning Objectives
Read Pages 43-51 in the Text Book
Review PowerPoint for Module 3 Part 1
Visit the Discussion Board and Create a New Thread
May 19, 2015
Read Pages 51-66 in the Text Book
Review PowerPoint for Module 3 Part 2
Respond to 2 Posts on the Discussion Board
Complete Chapter Exam
May 20, 2015
Watch Introduction Video.
Review Learning Objectives
Read Pages 70-79 in the Text Book
Review PowerPoint for Module 4 Part 1
Visit the Discussion Board and Create a New Thread
May 21, 2015
Read Pages 77-87 in the Text Book
Review PowerPoint for Module 4 Part 2
Post a Response to the Discussion Board
Complete Chapter Exam
May 22, 2015
Reflection/Midterm assignment Work Day
Reflect on theories discussed and concepts covered in Chapter 1 and 2
Write a reflection (80-100) words pertaining to each unit:
1) Understanding the Consumer
2) Developing and Maintaining a service culture

May 25
Memorial Day
No School
May 26
Watch Introduction Video.
Review Learning Objectives
Read Pages 89-96 in the Text Book
Review PowerPoint for Module 5 Part 1
Visit the Discussion Board and Create a New Thread
May 27
Read Pages 96-107 in the Text Book
Review PowerPoint for Module 5 Part 2
Respond to 2 Posts on the Discussion Board
Complete Chapter Exam
May 28
Watch Introduction Video.
Review Learning Objectives
Read Pages 112-128 in the Text Book
Review PowerPoint for Module 6 Part 1
Visit the Discussion Board and Create a New Thread
May 29
Read Pages 128-138 in the Text Book
Review PowerPoint for Module 6 Part 2
Respond to 2 Posts on the Discussion Board
Complete Chapter Exam
Reflection/Midterm assignment
Reflect on theories discussed and concepts covered in Chapter 5 and 6
Write a reflection (80-100) words pertaining to each unit:
1) Managing Service Encounters
2) The Importance of Market Research
Midterm Due 11:59 PM

Day 1 - June 1, 2014


Watch Introduction Video.
Review Learning Objectives
Read Pages 141-149 in the Text Book
Review Power point for Module 7 Part 1
Visit the Discussion Board and Create a New Thread
Day 2 - June 2, 2014
Read Pages 145-152 in the Text Book
Review Power point for Module 7 Part 2
Respond to 2 Posts on the Discussion Board
Complete Chapter Exam
June 3, 2015
Watch Introduction Video.
Review Learning Objectives
Read Pages 162-173 in the Text Book
Review PowerPoint for Module 8 - Part 1
Visit the Discussion Board and Create a New Thread
June 4, 2015
Read Pages 173 - 186 in the Text Book
Review PowerPoint for Module 8 - Part 2
Respond to 2 Posts on the Discussion Board
Complete Chapter Exam
June 5, 2015
Reflect on theories discussed and concepts covered in Chapter 8 and 9
Complete 2 Observations
Record Observations on Blog/Weebly

June 8, 2014
Watch Introduction Video.
Review Learning Objectives
Read Pages 189-202 in the Text Book
Review PowerPoint for Module 9 - Part 1
Visit the Discussion Board and Create a New Thread
June 9, 2014
Read Pages 203-210 in the Text Book
Review PowerPoint for Module 9 - Part 2
Visit the Discussion Board and Create a New Thread
Complete Chapter Exam
June 10, 2014
Watch Introduction Video.
Review Learning Objectives
Read Pages 213-222 in the Text Book
Review PowerPoint for Module 10 Part 1
Visit the Discussion Board and Create a New Thread
June 11, 2014
Read Pages 223-231 in the Text Book
Review PowerPoint for Module 10 Part 2
Respond to 2 Posts on the Discussion Board
Complete Chapter Exam
June 12, 2014
Reflect on theories discussed and concepts covered in Chapter 9 and 10
Complete 2 Observations
Record Observations on Blog/Weebly
Class Ends

June 15, 2014


Watch Introduction Video.
Review Learning Objectives
Read Pages 235-247 in the Text Book
Review PowerPoint for Module 11 Part 1
Visit the Discussion Board and Create a New Thread
June 16, 2014
Read Pages 247-254 in the Text Book
Review PowerPoint for Section 2
Visit the Discussion Board and Create a New Thread
Complete Chapter Exam
June 17, 2014
Final Day of Course
Reflect on theories discussed and concepts covered in Chapter 11
Complete Final Project
Final Due by 11:59 PM