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COURSE SYLLABUS – Spring 2005 BA 3361 – Organizational Behavior

Instructor: Office: Phone: email: Office Hours: Dr. Laurie Ziegler 4.210 972-883-2847 WebCT internal email only M W 5:00 – 6:00 I am flexible; do not hesitate to make an appointment.

TA: Cliff Landers Office Hours: M W 3:00 – 6:00; R 2:00 – 6:00

Course Information
Required Materials: 1. Organizational Behavior: Emerging Realities for the Workplace Revolution, 3rd edition, McShane & VonGlinow, 2003. 2. Name placard – to display each class period 3. WebCT access 4. Scantrons (3) 5. Textbook website Bring your textbook, name placard, and assignments to class each meeting. Turn off all cell phones, beepers, laptops, etc. during class. You may take notes on your laptop only. If you use the laptop for other purposes you will be asked to leave the classroom. Course Communication: This course is supplemented by WebCT. Use WebCT mail to contact us. We will not respond to emails sent to our external accounts. Updates to the course will be communicated to you via the WebCT discussion board and calendar. Instructions for accessing WebCT are located at the end of this syllabus. If you would like to talk with us in person, please make an appointment to meet during our office hours. If you are unable to meet during designated office hours, we can arrange an alternative time. Important Notice: Although you will be contacting me through WebCT only, I am required to notify you of a new university policy. Beginning August 1, 2004, faculty are not required to answer student emails unless from a UTD email account. U.T. Dallas provides each student with a free email account that is to be used in all communication with university personnel. This allows the university to maintain a high degree of confidence in the identity of all individuals corresponding and the security of the transmitted information. Objectives of the Course: 1. To develop an understanding of concepts, research, and theories in the study of human behavior in organizations.


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To introduce the student to primary research and the application of associated theories to individual, group, and organizational-level behavior. Emphasis will be placed on the application of this information to the business environment. To provide cases, examples, and exercises that will help students incorporate contemporary knowledge of organizations into their thinking and behavior. To create an awareness of the relationships that diversity and ethics have on organizations and on organizational behavior concepts. To help foster improved competency in several critical management skills. To help prepare students to transfer this knowledge to real-life settings.

Student Obligations and Expectations: Active participation is necessary for us to have a successful semester; therefore each student is expected to come to class having read and prepared the assigned material. You will not do well in the course if your attendance is poor or if you are not prepared. If you do not fully understand the key concepts, please ask me questions during class or via the WebCT discussion board. I expect that you will be honest and ethical in all matters related to this course. Plagiarism or cheating will not be tolerated. If you suspect someone is cheating on an exam or on other course assignments, please let me know. It is your responsibility to help maintain the integrity of this course. Please see the section on scholastic dishonesty and sexual harassment later in this syllabus. You will respect your classmates and me at all times. Please respect your classmates by turning off cell phones and beepers before class. Also, laptop usage during class for any reason other than note taking is prohibited since it may be distracting to your fellow students. I recognize that this class is comprised of individuals with various backgrounds, needs, interests, and learning styles; therefore, contact me if you have questions about or concerns with any aspect of the course. Additional obligations, expectations and suggestions are listed under the title: How to Succeed in this Course. Teacher Obligations and Expectations: I will be prepared for class, respond to your questions and comments regarding the course material, and actively encourage your desire to learn. I will provide feedback in a timely manner. I will discuss your performance with you in an effort to help you better understand the material. I will do my best to address any misunderstandings you may have, but I will not tolerate disrespectful behavior at any time. I will use a variety of methods to engage your intellect. They include lectures, PowerPoint slides, videos, music, classroom discussions, and simulations.

I will create a learning environment within which each of you has the ability to succeed. This detailed syllabus provides you with a guide that can help maximize your understanding of the course content and enhance your performance. Additionally, I will be organized in my presentations, provide learning tips throughout the semester, and post helpful ideas on the WebCT discussion board. I will be respectful, honest, and ethical in all matters related to this course. If I offend you in any way, it is completely unintentional. Please let me know if I do so. Exams will be valid and the evaluation process unbiased. Student confidentiality will be maintained at all times.

Student Assessment
Course Breakdown: Exams (3 equally weighted) Homework Assignments 70% 30% 100%

Exams: Exams are based on lecture, text, materials. Many questions are applied and require you to analyze and synthesize OB concepts. Please prepare early for the exams and come to class with any questions or concerns you may have prior to the exam date. Do not feel uncomfortable asking questions. Other students will also benefit from the discussion. Exams will be multiple choice and are closed book and closed notes. Important: It is imperative that you come to class on time on examination days. Once a student has finished an exam and left the classroom, the examination period is closed.
Due to problems with cheating, no electronic devices will be allowed during the exam. If you need to use a foreign language translation dictionary bring it in book form for my approval. However, if you do not understand a question, it is best for you to get clarification from your teaching assistant or me. Make-Up and Examination Replacement Policy: If you miss an exam for any reason, you have the opportunity to make it up on May 2nd from 2-4:45. If you are unable to meet at this time, please set up an alternative time with your TA. Missed exams must be made up by May 2nd at 6:00 pm CST. This is a comprehensive exam. You may also replace your lowest exam grade with the comprehensive make-up exam. If you need to take the make-up exam or choose to replace your lowest exam grade, you must notify your TA via the WebCT Discussion Board under the Make-Up Exam forum no later than April 28th noon CST. We will keep a list of those who will be taking this exam.

Assignments (cases ): The following are basic criteria for the format of the case analyses: 1) typed or word-processed; 2) double-spaced; 3) standard fonts (e.g., 12 pt) and margins; 4) well-organized and grammatically correct; 5) identified alphabetically by

last name then first name, the course number and section - placed in the upper right-hand corner of your paper; 6) contain a descriptive title; and 7) 1 – 2 pages in length. Staple pages together. Do not use paper clips or attach your pages in any way other than with a staple. Hand written, late or assignments sent as email will not be accepted and you will not receive credit. If you plan to be absent make arrangements with a classmate to turn in your assignment. It is your responsibility to make sure that I receive your assignments on time. If your classmate fails to turn your assignment in to me, you will not receive credit. I recommend that you retain a copy of your assignments. For cases that are not completely contained in the textbook, you need to get onto the textbook website to read the cases: . Thoroughly and insightfully, answer the case questions found in your textbook. First, write out the question then answer them in paragraph format. Avoid the overuse of bulletins or lists. Feel free to create charts, graphs, etc. to illustrate your ideas. Integrate into your answer relevant organizational behavior concepts. Do not limit yourself to the chapter from which the cases are drawn. Evaluation (in addition to the above criteria): • • • A (90-100) ---Excellent: Understanding of all key issues; no important analytical errors or omissions; concise, very well written and organized, makes appropriate use of charts and tables. B (80-89) ---Good: Understanding of most issues; only a few important issues not discussed; few analytical errors; well-written and well-organized, makes appropriate use of charts and tables. C (70-79) ---Adequate: Understanding of many issues, but not all important aspects covered; various analytical errors; excessive case recitation unsupported by analysis; poorly written or organized, makes inappropriate use of charts and table. D (below 60-69) ---Inadequate: Poor quality in all areas. 0---Handwritten or in other ways does not follow the criteria listed above.

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Self-Assessments. Self-discovery is integral to the development of your management skills. The self-assessments provided in your textbook and on the course website will give you some insight into how and why you feel, think, and behave the way you do. They will give you a foundation for managing your own and others’ behaviors. It is expected that you will complete all of the assigned self-assessment exercises including scoring the assessments. You may either photocopy the self-assessments or recreate them on a word processor. Just make sure that you are neat – if I can’t read them, you will not receive credit. There are no right or wrong answers. It is important that you answer the assessments truthfully. That is, answer them as you are - not as you wish to be. On days when both cases and self-assessments are due, staple the selfassessment to the back page of the case analysis. Self-assessments will be evaluated as follows: A (100) – all portions of the self-assessment are completed C – (75) portions of the self-assessment are missing

0 – the self-assessment was not turned in, was inadequate, or was incomprehensible Re-grading Policy: If you do not think that your grade adequately reflects the quality of your work, please let us know but be advised that the assignment will be regraded and that there is a possibility that the current grade may be lowered as well increased. All requests for grade reviews must be made within one week after the grades are posted on WebCT and a reason for the re-evaluation must be stated. Send a WebCT email to me if you want me to re-evaluate your work. We will retain your homework assignments for one week after they are due. You may pick them up from your TA. Extra Credit: You have one opportunity for extra credit. You may submit an analysis of an article (3 page maximum) obtained from a popular business magazine or newspaper (ex. Fast Company, Business Week, Forbes, Wall Street Journal etc.). The summary should detail how the article relates to a concept(s) we have discussed in class. Place your name and course section in the upper right hand corner. Center the title of the article. Attach the article to the back of the summary. Based on quality, I will add up to 5 points to your last exam grade. Late submissions will not be accepted. Attendance: Although I will not take roll, attendance is crucial for several reasons: 1. You must be in class to complete the in-class written assignments and to submit your homework. 2. The textbook is used as a supplement to the material presented in class. Because you are responsible for all material during the examination phase of the course, you will be at a substantial disadvantage if your attendance is poor. 3. You will learn some useful information. If you must come to class late, please do so quietly. If you need to leave class early, please get my approval at the beginning of the session. Final Grade Calculation: 97 and above 92 to 96.99 89 to 91.99 87 to 88.99 82 to 86.99 79 to 81.99 77 to 78.99 72 to 76.99 69 to 71.99 67 to 68.99 62 to 66.99 59 to 61.99 Below 59 A+ A AB+ B BC+ C CD+ D DF

I do not curve final grades. You have several opportunities to do well in this course. In addition to the extra credit, you may take the comprehensive make-up exam to replace your lowest grade. Additionally, a substantive portion of your grade is based on the homework assignments. If you are not a great test-taker, you can improve your grade by diligently working on these assignments. Finally, if I find problems with exam questions, I will adjust the exam accordingly. Posting Grades: Each student is responsible for checking the status of his/her assignments and test grades posted on the class web site. Any discrepancies must be brought to the attention of the instructor no later than one week after the information has been posted to the site. No changes in the posting will be considered after this date.

Cheating and Sexual Harassment: Students are expected to be above reproach in all scholastic activities. Students who engage in scholastic dishonesty are subject to disciplinary penalties, including the possibility of failure in the course and dismissal from the university. You may also be asked to verify your identification during examinations and class projects. Although I believe in the inherent honesty of people, experience dictates that policies on cheating must be strictly enforced. I strongly encourage you to let me know if you suspect that cheating is taking place. Scholastic dishonesty harms the individual, the course, and the integrity of the university. You may obtain information about your rights and obligations regarding scholastic dishonesty at: Students are expected to treat one another with respect and dignity at all times. You may obtain a copy of your rights and obligations regarding sexual harassment at: Withdrawal Policy: There has been a significant change in the undergraduate drop policy effective Fall 2004. Withdrawal from a class after the 12th class day is a formal procedure which you must initiate. I cannot do it for you. If you stop attending the class and do not officially withdraw, you will receive a performance grade, usually an "F." Please familiarize yourself with the withdrawal policy.

How to Succeed in this Course
Read me! • Come to class. In class, I expand on some of the ideas and add other supplemental information. I expect that you will read the chapter and have a general understanding of the material prior to our discussing it. If you do not read the material before class and/or do not attend class regularly you will have a very difficult time making a satisfactory grade. • Manage role conflict. If you must choose between reading and attending class (I know life can get hectic) then it is best that you scan the text briefly to familiarize

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yourself with the topic and then come to class. Complete all homework assignments. These assignments will enhance your knowledge. Some will be collected for credit – all are important for your learning. Take responsibility. Check your records on a weekly basis and notify your instructor or teaching assistant immediately. Regularly check the course WebCT site. Exam study guides, schedule modifications, etc. will be posted on this platform. Be proactive. There is an internet connection to the textbook's Web site. From this site you can access an interactive study guide, links to additional OB sites, and up-to-date news articles linked to the text. Focus. You should be able to recognize definitions, descriptions, and applications of the key terms. Pay particular attention to material presented in class that is not covered in the book. This includes the examples and anecdotes I provide. Highlight them in your notes. Take good notes. Reread your notes shortly after you leave class and at least once more before you attend the next class. You will be surprised (or maybe not) at how easy it is to think you understand something discussed in class, but then you forget it by the next class meeting. Make outlines of your notes and readings. Get help when needed. If you need help with note taking or test taking skills, contact the Student Counseling Center. If you need help in writing the term paper, contact the Student Learning Center. Listen. Pay attention to the questions other class members ask. Do not engage in conversations with classmates unless we are doing a group exercise. Contribute actively to group exercises. Free-riding hurts not only you but also your group. Form study groups. You can learn from each other. One person’s weakness is another’s strength. You will also benefit from other students’ perspectives. Don’t cram. As hard as it is not to, try not to cram! Start gathering your materials and study early to yourself plenty of time to do a good job. Be careful! The scantron grading machine will count any answer wrong if it perceives that two or more answers were given. Therefore, completely erase answers you change. If you do not feel that you have erased completely, print the letter corresponding to your answer to the right of the question number on the scantron. I will evaluate these during the grading process and recalculate grades accordingly. I will not change grades due to this error once the scantrons are returned to you. Come to class with an open mind and willingness to learn. Organizational Behavior is full of many interesting concepts. Whether or not you are working or have a career, OB will apply to your daily life.

Schedule *


Syllabus; Icebreaker

1/19 Readings:

Introduction to Organizational Behavior Chapter 1

1/26 Readings:

Individual Behavior, Values, and Personality Chapter 2 Case: BusinessWeek Online: After Enron: The Ideal Corporation pg. 69 Identifying Your Self-Monitoring Personality pg. 71


2/2 Readings:

Perception and Learning in Organizations Chapter 3 Case: BusinessWeek Online: No Way to Treat a Lady pg. 105 Assessing Your General Self-Efficacy pg. 107


2/9 Readings:

Workplace Emotions and Attitudes; Motivation in the Workplace Chapters 4 & 5 Case: BusinessWeek Online: CEO Coaches pg. 167 School Commitment Scale pg. 135


2/16 Reading:

Exam 1 Chapter 6: Applied Performance Practices


Applied Performance Practices cont.; Work-Related Stress and Stress Management Chapters 6 & 7 Case: BusinessWeek Online: Rethinking the Rat Race pg. 229 Perceived Stress Scale Online pg. 231



3/2 Readings:

Decision Making and Creativity Chapter 8 Case: BusinessWeek Online: The Art of Brainstorming pg. 257

3/7 – 3/13

Spring Break


Foundations of Team Dynamics; Developing High Performance Teams Chapters 9, 10 Case: BusinessWeek Online: The New Teamwork pg. 320 Team Roles Preference Scale pg. 292



3/23 Reading

Exam 2 Chapter 11: Communicating in Teams and Organizations


Communicating in Teams and Organizations cont.; Power and Influence in the Workplace Chapters 11 & 12 Case: BusinessWeek Online: Watch What You Put in That Office E-Mail pg. 350 Case: BusinessWeek Online: A Whistle Blower Rocks an Industry pg. 382


Self-Assessment: Active Skills Listening Inventory Online pg. 353 NOTE: Some of copies of this book incorrectly say in Appendix B that students have high scores if they score 10 or above on each sub-scales and above 50 points for the total. This should say above 6 points on the subscales and above 30 points on the total score.

4/6 Readings:

Conflict and Negotiation in the Workplace Chapter 13 Case: Conflict in Close Quarters pg. 410 The Dutch Test for Conflict Handling pg. 413


4/13 Readings:

Leadership in Organizational Settings Chapter 14 Case: BusinessWeek Online: Staying On Top pg. 439 Leaderships Dimensions Instrument pg. 440 Due in class Organizational Culture Chapter 16 Corporate Culture Preference Scale pg. 499

Self-Assessment: Extra Credit: 4/20 Reading: Self-Assessment:


Exam 3

4/28 noon CST

Notification for Comprehensive Make-up

5/2 2:00 -4:45

Comprehensive Make-up Exam

* Chapters should be read and assignments completed prior to attending class. This syllabus is flexible and may be adapted to meet the dynamics of the course. If we have not completed all of the material by the exam date, the schedule will be adjusted. The exam dates are fixed.

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