Lampiran output Pretest

Descriptives
Descriptive Statistics
N
adaptiveness_1
adaptiveness_2
adaptiveness_3
adaptiveness_4
adaptiveness_5
adaptiveness_6
adaptiveness_7
adaptiveness_8
Adaptiveness_9
Adaptiveness_10
Adaptiveness_11
assurance_1
assurance_2
assurance_3
Assurance_4
emphaty_1
empathy_2
empathy_3
empathy_4
empathy_5
empathy_6
empathy_7
Empathy_8
Empathy_9
authority_1
authority_2
Authority_3
overallservqual_1
overallservqual_2
overallservqual_3
overallservqual_4
loyalitas_1
loyalitas_2
loyalitas_3
loyalitas_4
loyalitas_5
Loyalitas_6
Valid N (listwise)

30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30

Minimum
2.00
3.00
3.00
3.00
1.00
2.00
2.00
2.00
2.00
1.00
2.00
4.00
2.00
2.00
1.00
4.00
1.00
2.00
1.00
1.00
1.00
1.00
1.00
1.00
2.00
1.00
2.00
2.00
2.00
2.00
1.00
2.00
2.00
1.00
1.00
1.00
1.00

Maximum
7.00
7.00
7.00
7.00
7.00
7.00
7.00
6.00
7.00
7.00
7.00
7.00
7.00
6.00
6.00
7.00
7.00
6.00
7.00
6.00
6.00
6.00
6.00
6.00
7.00
6.00
7.00
7.00
7.00
7.00
7.00
7.00
7.00
7.00
7.00
7.00
7.00

Mean
4.7000
5.4333
5.4333
5.5333
5.0333
5.1000
4.9000
4.8000
4.5333
4.6667
4.7333
5.7333
4.8667
4.5667
4.3333
5.2333
4.8333
4.6333
3.9667
4.7333
4.7000
4.7000
4.0000
4.2667
4.8333
4.4667
4.7333
4.7000
4.7667
4.8000
4.2333
5.6667
5.4000
4.4667
4.3000
4.5000
4.6667

Std. Deviation
1.34293
.93526
1.00630
1.00801
1.40156
1.42272
1.09387
1.27035
1.40770
1.42232
1.38796
.86834
1.35782
1.22287
1.21296
.89763
1.68325
1.29943
1.47352
1.41259
1.39333
1.44198
1.57568
1.70057
1.44039
1.50249
1.43679
1.48904
1.50134
1.39951
1.69550
1.39786
1.47625
1.56983
1.60065
1.63475
1.82574

Reliability
Warnings
The space saver method is used. That is, the covariance matrix is not calculated or
used in the analysis.

Case Processing Summary
N
Cases

Valid
Excludeda
Total

30
0
30

%
100.0
.0
100.0

a. Listwise deletion based on all
variables in the procedure.

Reliability Statistics
Cronbach's
Alpha
.854

N of Items
11

Item-Total Statistics

Zscore(adaptiveness_1)
Zscore(adaptiveness_2)
Zscore(adaptiveness_3)
Zscore(adaptiveness_4)
Zscore(adaptiveness_5)
Zscore(adaptiveness_6)
Zscore(adaptiveness_7)
Zscore(adaptiveness_8)
Zscore(Adaptiveness_9)
Zscore(Adaptiveness_10)
Zscore(Adaptiveness_11)

Scale Mean if
Item Deleted
.0000000
.0000000
.0000000
.0000000
.0000000
.0000000
.0000000
.0000000
.0000000
.0000000
.0000000

Scale
Variance if
Item Deleted
42.879
40.597
38.996
41.879
43.212
43.324
43.365
40.537
40.160
39.664
38.816

Corrected
Item-Total
Correlation
.403
.593
.734
.485
.376
.367
.364
.599
.631
.674
.750

Cronbach's
Alpha if Item
Deleted
.852
.837
.826
.846
.854
.855
.855
.837
.834
.831
.825

Reliability

Warnings
The space saver method is used. That is, the covariance matrix is not calculated or
used in the analysis.

Case Processing Summary
N
Cases

Valid
Excludeda
Total

%
100.0
.0
100.0

30
0
30

a. Listwise deletion based on all
variables in the procedure.

Reliability Statistics
Cronbach's
Alpha
.631

N of Items
4

Item-Total Statistics

Zscore(assurance_1)
Zscore(assurance_2)
Zscore(assurance_3)
Zscore(Assurance_4)

Scale Mean if
Item Deleted
.0000000
.0000000
.0000000
.0000000

Scale
Variance if
Item Deleted
5.246
5.065
4.313
4.553

Corrected
Item-Total
Correlation
.293
.338
.548
.477

Cronbach's
Alpha if Item
Deleted
.642
.612
.457
.512

Reliability
Warnings
The space saver method is used. That is, the covariance matrix is not calculated or
used in the analysis.

Case Processing Summary
N
Cases

Valid
Excludeda
Total

30
0
30

%
100.0
.0
100.0

a. Listwise deletion based on all
variables in the procedure.

Reliability Statistics
Cronbach's
Alpha
.898

N of Items
9

Item-Total Statistics

Zscore(emphaty_1)
Zscore(empathy_2)
Zscore(empathy_3)
Zscore(empathy_4)
Zscore(empathy_5)
Zscore(empathy_6)
Zscore(empathy_7)
Zscore(Empathy_8)
Zscore(Empathy_9)

Scale Mean if
Item Deleted
.0000000
.0000000
.0000000
.0000000
.0000000
.0000000
.0000000
.0000000
.0000000

Scale
Variance if
Item Deleted
40.453
36.989
35.971
35.260
34.251
34.263
34.671
34.955
34.949

Corrected
Item-Total
Correlation
.254
.550
.643
.709
.806
.804
.765
.738
.738

Cronbach's
Alpha if Item
Deleted
.917
.896
.889
.884
.876
.876
.879
.881
.881

Reliability
Warnings
The space saver method is used. That is, the covariance matrix is not calculated or
used in the analysis.

Case Processing Summary
N
Cases

Valid
Excludeda
Total

30
0
30

%
100.0
.0
100.0

a. Listwise deletion based on all
variables in the procedure.

Reliability Statistics
Cronbach's
Alpha
.899

N of Items
3

Item-Total Statistics

Zscore(authority_1)
Zscore(authority_2)
Zscore(Authority_3)

Scale Mean if
Item Deleted
.0000000
.0000000
.0000000

Scale
Variance if
Item Deleted
3.429
3.389
3.668

Corrected
Item-Total
Correlation
.825
.841
.736

Cronbach's
Alpha if Item
Deleted
.834
.820
.909

Reliability
Warnings
The space saver method is used. That is, the covariance matrix is not calculated or
used in the analysis.

Case Processing Summary
N
Cases

Valid
Excludeda
Total

%
100.0
.0
100.0

30
0
30

a. Listwise deletion based on all
variables in the procedure.

Reliability Statistics
Cronbach's
Alpha
.922

N of Items
4

Item-Total Statistics

Zscore(overallservqual_1)
Zscore(overallservqual_2)
Zscore(overallservqual_3)
Zscore(overallservqual_4)

Scale Mean if
Item Deleted

Scale
Variance if
Item Deleted

Corrected
Item-Total
Correlation

Cronbach's
Alpha if Item
Deleted

.0000000

7.461

.824

.897

.0000000

7.311

.860

.884

.0000000

7.687

.771

.915

.0000000

7.466

.823

.897

Reliability
Warnings
The space saver method is used. That is, the covariance matrix is not calculated or
used in the analysis.

Case Processing Summary
N
Cases

Valid
Excludeda
Total

30
0
30

%
100.0
.0
100.0

a. Listwise deletion based on all
variables in the procedure.

Reliability Statistics
Cronbach's
Alpha
.838

N of Items
6

Item-Total Statistics

Zscore(loyalitas_1)
Zscore(loyalitas_2)
Zscore(loyalitas_3)
Zscore(loyalitas_4)
Zscore(loyalitas_5)
Zscore(Loyalitas_6)

Scale Mean if
Item Deleted
.0000000
.0000000
.0000000
.0000000
.0000000
.0000000

Scale
Variance if
Item Deleted
14.660
15.828
14.310
13.083
13.195
14.573

Corrected
Item-Total
Correlation
.555
.388
.608
.806
.787
.568

Cronbach's
Alpha if Item
Deleted
.824
.855
.813
.772
.776
.821

Factor Analysis
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling
Adequacy.
Bartlett's Test of
Sphericity

Approx. Chi-Square
df
Sig.

.730
159.162
55
.000

Anti-image Matrices
Zscore(adapZscore(adapZscore(adapZscore(adapZscore(adapZscore(adapZscore(adapZscore(adapZscore(AdapZscore(AdapZscore(Adap
tiveness_1) tiveness_2) tiveness_3) tiveness_4) tiveness_5) tiveness_6) tiveness_7) tiveness_8) tiveness_9) tiveness_10)tiveness_11)
Anti-image Covariance
Zscore(adaptiveness_1) .561
-.107
-.040
-.060
.131
-.165
-.075
-.042
-.090
.073
.042
Zscore(adaptiveness_2) -.107
.306
-.160
-.049
.067
-.057
-.108
.002
.052
.035
-.037
Zscore(adaptiveness_3) -.040
-.160
.233
-.079
-.137
.073
.025
.032
-.034
-.079
.010
Zscore(adaptiveness_4) -.060
-.049
-.079
.501
-.089
.085
.120
.075
.015
-.001
-.099
Zscore(adaptiveness_5) .131
.067
-.137
-.089
.414
-.096
-.097
-.176
.039
.079
.046
Zscore(adaptiveness_6) -.165
-.057
.073
.085
-.096
.644
.125
.036
.071
-.148
-.079
Zscore(adaptiveness_7) -.075
-.108
.025
.120
-.097
.125
.745
.045
.040
-.059
-.090
Zscore(adaptiveness_8) -.042
.002
.032
.075
-.176
.036
.045
.251
-.023
-.150
-.049
Zscore(Adaptiveness_9) -.090
.052
-.034
.015
.039
.071
.040
-.023
.288
-.024
-.165
Zscore(Adaptiveness_10) .073
.035
-.079
-.001
.079
-.148
-.059
-.150
-.024
.264
-.016
Zscore(Adaptiveness_11) .042
-.037
.010
-.099
.046
-.079
-.090
-.049
-.165
-.016
.223
Anti-image Correlation
Zscore(adaptiveness_1) .729a
-.258
-.110
-.113
.272
-.274
-.116
-.112
-.225
.190
.120
Zscore(adaptiveness_2) -.258
.743a
-.598
-.124
.188
-.129
-.227
.006
.175
.124
-.143
Zscore(adaptiveness_3) -.110
-.598
.743a
-.232
-.443
.190
.059
.134
-.132
-.321
.045
Zscore(adaptiveness_4) -.113
-.124
-.232
.804a
-.194
.149
.196
.211
.041
-.003
-.297
Zscore(adaptiveness_5) .272
.188
-.443
-.194
.537a
-.186
-.174
-.547
.113
.238
.151
Zscore(adaptiveness_6) -.274
-.129
.190
.149
-.186
.637a
.180
.089
.164
-.358
-.209
Zscore(adaptiveness_7) -.116
-.227
.059
.196
-.174
.180
.720a
.104
.086
-.132
-.221
Zscore(adaptiveness_8) -.112
.006
.134
.211
-.547
.089
.104
.712a
-.087
-.582
-.206
Zscore(Adaptiveness_9) -.225
.175
-.132
.041
.113
.164
.086
-.087
.769a
-.088
-.652
Zscore(Adaptiveness_10) .190
.124
-.321
-.003
.238
-.358
-.132
-.582
-.088
.755a
-.066
Zscore(Adaptiveness_11) .120
-.143
.045
-.297
.151
-.209
-.221
-.206
-.652
-.066
.776a
a. Measures of Sampling Adequacy(MSA)

Communalities
Zscore(adaptiveness_1)
Zscore(adaptiveness_2)
Zscore(adaptiveness_3)
Zscore(adaptiveness_4)
Zscore(adaptiveness_5)
Zscore(adaptiveness_6)
Zscore(adaptiveness_7)
Zscore(adaptiveness_8)
Zscore(Adaptiveness_9)
Zscore(Adaptiveness_10)
Zscore(Adaptiveness_11)

Initial
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000

Extraction
.676
.786
.842
.622
.847
.416
.235
.841
.711
.810
.791

Extraction Method: Principal Component Analysis.

Total Variance Explained

Component
1
2
3
4
5
6
7
8
9
10
11

Total
4.654
1.730
1.195
.884
.873
.482
.409
.310
.214
.133
.117

Initial Eigenvalues
% of Variance Cumulative %
42.306
42.306
15.726
58.032
10.859
68.892
8.037
76.928
7.939
84.867
4.383
89.249
3.715
92.964
2.819
95.783
1.943
97.727
1.213
98.939
1.061
100.000

Extraction Method: Principal Component Analysis.

Extraction Sums of Squared Loadings
Total
% of Variance Cumulative %
4.654
42.306
42.306
1.730
15.726
58.032
1.195
10.859
68.892

Component Matrixa

1
Zscore(adaptiveness_1)
Zscore(adaptiveness_2)
Zscore(adaptiveness_3)
Zscore(adaptiveness_4)
Zscore(adaptiveness_5)
Zscore(adaptiveness_6)
Zscore(adaptiveness_7)
Zscore(adaptiveness_8)
Zscore(Adaptiveness_9)
Zscore(Adaptiveness_10)
Zscore(Adaptiveness_11)

.495
.673
.800
.590
.474
.459
.452
.699
.745
.767
.834

Component
2
.546
.564
.278
.455
-.367
-.304
.159
-.590
-.090
-.463
-.076

3
-.365
.128
.353
.258
.699
-.336
.073
.068
-.384
-.080
-.299

Extraction Method: Principal Component Analysis.
a. 3 components extracted.

Factor Analysis

KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling
Adequacy.
Bartlett's Test of
Sphericity

.525

Approx. Chi-Square
df
Sig.

34.102
6
.000

Anti-image Matrices

Anti-image Covariance

Anti-image Correlation

Zscore(assurance_1)
Zscore(assurance_2)
Zscore(assurance_3)
Zscore(Assurance_4)
Zscore(assurance_1)
Zscore(assurance_2)
Zscore(assurance_3)
Zscore(Assurance_4)

a. Measures of Sampling Adequacy(MSA)

Zscore(ass
urance_1)
.804
-.335
-.040
.021
.545a
-.420
-.075
.039

Zscore(ass
urance_2)
-.335
.792
-.053
.008
-.420
.568a
-.100
.016

Zscore(ass
urance_3)
-.040
-.053
.353
-.284
-.075
-.100
.518a
-.794

Zscore(Ass
urance_4)
.021
.008
-.284
.362
.039
.016
-.794
.511a

Communalities
Initial
1.000
1.000
1.000
1.000

Zscore(assurance_1)
Zscore(assurance_2)
Zscore(assurance_3)
Zscore(Assurance_4)

Extraction
.726
.712
.899
.902

Extraction Method: Principal Component Analysis.

Total Variance Explained

Component
1
2
3
4

Total
1.952
1.288
.561
.199

Initial Eigenvalues
% of Variance Cumulative %
48.803
48.803
32.189
80.993
14.037
95.030
4.970
100.000

Extraction Method: Principal Component Analysis.

Component Matrixa

1
Zscore(assurance_1)
Zscore(assurance_2)
Zscore(assurance_3)
Zscore(Assurance_4)

Component
2
.444
.727
.501
.679
.883
-.345
.851
-.422

Extraction Method: Principal Component Analysis.
a. 2 components extracted.

Factor Analysis

KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling
Adequacy.
Bartlett's Test of
Sphericity

Approx. Chi-Square
df
Sig.

.775
199.600
36
.000

Extraction Sums of Squared Loadings
Total
% of Variance Cumulative %
1.952
48.803
48.803
1.288
32.189
80.993

Anti-image Matrices

Anti-image Covariance

Anti-image Correlation

Zscore(emphaty_1)
Zscore(empathy_2)
Zscore(empathy_3)
Zscore(empathy_4)
Zscore(empathy_5)
Zscore(empathy_6)
Zscore(empathy_7)
Zscore(Empathy_8)
Zscore(Empathy_9)
Zscore(emphaty_1)
Zscore(empathy_2)
Zscore(empathy_3)
Zscore(empathy_4)
Zscore(empathy_5)
Zscore(empathy_6)
Zscore(empathy_7)
Zscore(Empathy_8)
Zscore(Empathy_9)

Zscore(em Zscore(em Zscore(em Zscore(em Zscore(em Zscore(em Zscore(em
Zscore(E
Zscore(E
phaty_1)
pathy_2)
pathy_3)
pathy_4)
pathy_5)
pathy_6)
pathy_7)
mpathy_8) mpathy_9)
.623
-.180
.126
-.038
-.045
.015
-.015
-.122
.119
-.180
.322
-.193
-.045
-.074
.008
.069
.048
-.058
.126
-.193
.339
-.075
-.025
-.035
.018
-.047
.031
-.038
-.045
-.075
.367
.071
-.087
-.042
.027
-.041
-.045
-.074
-.025
.071
.183
-.040
-.091
-.024
.023
.015
.008
-.035
-.087
-.040
.187
-.065
.000
.002
-.015
.069
.018
-.042
-.091
-.065
.129
.014
-.038
-.122
.048
-.047
.027
-.024
.000
.014
.165
-.122
.119
-.058
.031
-.041
.023
.002
-.038
-.122
.134
.414a
-.401
.274
-.079
-.133
.043
-.055
-.381
.410
-.401
.645a
-.585
-.131
-.304
.033
.340
.207
-.278
.274
-.585
.785a
-.212
-.099
-.141
.086
-.197
.143
-.079
-.131
-.212
.878a
.275
-.333
-.194
.110
-.185
-.133
-.304
-.099
.275
.824a
-.218
-.595
-.140
.147
.043
.033
-.141
-.333
-.218
.898a
-.420
.002
.013
-.055
.340
.086
-.194
-.595
-.420
.794a
.095
-.287
-.381
.207
-.197
.110
-.140
.002
.095
.739a
-.822
.410
-.278
.143
-.185
.147
.013
-.287
-.822
.724a

a. Measures of Sampling Adequacy(MSA)

Communalities
Zscore(emphaty_1)
Zscore(empathy_2)
Zscore(empathy_3)
Zscore(empathy_4)
Zscore(empathy_5)
Zscore(empathy_6)
Zscore(empathy_7)
Zscore(Empathy_8)
Zscore(Empathy_9)

Initial
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000
1.000

Extraction
.487
.825
.667
.629
.742
.814
.847
.692
.776

Extraction Method: Principal Component Analysis.

Total Variance Explained

Component
1
2
3
4
5
6
7
8
9

Total
5.186
1.293
.900
.656
.433
.226
.139
.100
.067

Initial Eigenvalues
% of Variance Cumulative %
57.624
57.624
14.370
71.995
9.999
81.994
7.284
89.278
4.815
94.093
2.510
96.603
1.544
98.148
1.110
99.258
.742
100.000

Extraction Method: Principal Component Analysis.

Component Matrixa

Zscore(emphaty_1)
Zscore(empathy_2)
Zscore(empathy_3)
Zscore(empathy_4)
Zscore(empathy_5)
Zscore(empathy_6)
Zscore(empathy_7)
Zscore(Empathy_8)
Zscore(Empathy_9)

Component
1
2
.297
.632
.597
.685
.709
.405
.792
-.044
.861
-.018
.880
-.198
.857
-.335
.815
-.165
.834
-.284

Extraction Method: Principal Component Analysis.
a. 2 components extracted.

KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling
Adequacy.
Bartlett's Test of
Sphericity

Approx. Chi-Square
df
Sig.

.728
53.523
3
.000

Extraction Sums of Squared Loadings
Total
% of Variance Cumulative %
5.186
57.624
57.624
1.293
14.370
71.995

Anti-image Matrices

Anti-image Covariance

Zscore(authority_1)
Zscore(authority_2)
Zscore(Authority_3)
Zscore(authority_1)
Zscore(authority_2)
Zscore(Authority_3)

Anti-image Correlation

Zscore(aut Zscore(aut Zscore(Aut
hority_1)
hority_2)
hority_3)
.285
-.186
-.092
-.186
.269
-.120
-.092
-.120
.458
.696a
-.671
-.255
-.671
.680a
-.341
-.255
-.341
.845a

a. Measures of Sampling Adequacy(MSA)

Communalities
Zscore(authority_1)
Zscore(authority_2)
Zscore(Authority_3)

Initial
1.000
1.000
1.000

Extraction
.858
.872
.766

Extraction Method: Principal Component Analysis.

Total Variance Explained

Component
1
2
3

Total
2.497
.338
.165

Initial Eigenvalues
% of Variance Cumulative %
83.228
83.228
11.262
94.490
5.510
100.000

Extraction Method: Principal Component Analysis.

Component Matrixa

Zscore(authority_1)
Zscore(authority_2)
Zscore(Authority_3)

Compone
nt
1
.926
.934
.875

Extraction Method: Principal Component Analysis.
a. 1 components extracted.

Extraction Sums of Squared Loadings
Total
% of Variance Cumulative %
2.497
83.228
83.228

Factor Analysis

KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling
Adequacy.
Bartlett's Test of
Sphericity

.843

Approx. Chi-Square
df
Sig.

81.911
6
.000

Anti-image Matrices

Anti-image Covariance

Zscore(overallservqual_1)
Zscore(overallservqual_2)
Zscore(overallservqual_3)
Zscore(overallservqual_4)

Anti-image Correlation

Zscore(overallservqual_1)
Zscore(overallservqual_2)
Zscore(overallservqual_3)
Zscore(overallservqual_4)

a. Measures of Sampling Adequacy(MSA)

Communalities
Initial
Zscore(overallservqual_1)
Zscore(overallservqual_2)
Zscore(overallservqual_3)
Zscore(overallservqual_4)

Extraction

1.000

.816

1.000

.856

1.000

.754

1.000

.816

Extraction Method: Principal Component Analysis.

Zscore(overall
servqual_1)

Zscore(overall
servqual_2)

Zscore(overall
servqual_3)

Zscore(overall
servqual_4)

.319

-.072

-.101

-.107

-.072

.254

-.114

-.129

-.101

-.114

.391

-.020

-.107

-.129

-.020

.295

.863

-.252

-.285

-.350

-.252

.812

-.362

-.473

-.285

-.362

.876

-.060

-.350

-.473

-.060

.829

a

a

a

a

Total Variance Explained

Component
1
2
3
4

Total
3.242
.336
.244
.178

Initial Eigenvalues
% of Variance Cumulative %
81.053
81.053
8.411
89.465
6.095
95.559
4.441
100.000

Extraction Method: Principal Component Analysis.

Component Matrixa
Compone
nt
1
Zscore(overallservqual_1)
Zscore(overallservqual_2)
Zscore(overallservqual_3)
Zscore(overallservqual_4)

.903
.925
.868
.903

Extraction Method: Principal Component Analysis.
a. 1 components extracted.

Factor Analysis

KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling
Adequacy.
Bartlett's Test of
Sphericity

Approx. Chi-Square
df
Sig.

.785
76.655
15
.000

Extraction Sums of Squared Loadings
Total
% of Variance Cumulative %
3.242
81.053
81.053

Anti-image Matrices

Anti-image Covariance

Anti-image Correlation

Zscore(loyalitas_1)
Zscore(loyalitas_2)
Zscore(loyalitas_3)
Zscore(loyalitas_4)
Zscore(loyalitas_5)
Zscore(Loyalitas_6)
Zscore(loyalitas_1)
Zscore(loyalitas_2)
Zscore(loyalitas_3)
Zscore(loyalitas_4)
Zscore(loyalitas_5)
Zscore(Loyalitas_6)

Zscore(lo
Zscore(lo
Zscore(lo
Zscore(lo
Zscore(lo
yalitas_1)
yalitas_2)
yalitas_3)
yalitas_4)
yalitas_5)
.600
.024
-.144
-.041
.011
.024
.677
.005
-.171
.017
-.144
.005
.589
-.073
-.068
-.041
-.171
-.073
.248
-.164
.011
.017
-.068
-.164
.269
-.224
.074
.026
-.008
-.123
.814a
.038
-.242
-.107
.028
a
.038
.754
.008
-.417
.039
-.242
.008
.898a
-.192
-.172
-.107
-.417
-.192
.739a
-.636
.028
.039
-.172
-.636
.762a
-.395
.123
.047
-.021
-.325

a. Measures of Sampling Adequacy(MSA)

Communalities
Zscore(loyalitas_1)
Zscore(loyalitas_2)
Zscore(loyalitas_3)
Zscore(loyalitas_4)
Zscore(loyalitas_5)
Zscore(Loyalitas_6)

Initial
1.000
1.000
1.000
1.000
1.000
1.000

Extraction
.685
.820
.553
.846
.785
.718

Extraction Method: Principal Component Analysis.

Total Variance Explained

Component
1
2
3
4
5
6

Total
3.396
1.012
.586
.519
.335
.153

Initial Eigenvalues
% of Variance Cumulative %
56.593
56.593
16.860
73.453
9.771
83.224
8.656
91.879
5.576
97.455
2.545
100.000

Extraction Method: Principal Component Analysis.

Extraction Sums of Squared Loadings
Total
% of Variance Cumulative %
3.396
56.593
56.593
1.012
16.860
73.453

Zscore(Lo
yalitas_6)
-.224
.074
.026
-.008
-.123
.537
-.395
.123
.047
-.021
-.325
.794a

Component Matrixa

1
Zscore(loyalitas_1)
Zscore(loyalitas_2)
Zscore(loyalitas_3)
Zscore(loyalitas_4)
Zscore(loyalitas_5)
Zscore(Loyalitas_6)

Component
2
.694
-.451
.530
.734
.743
-.015
.889
.238
.884
.056
.714
-.457

Extraction Method: Principal Component Analysis.
a. 2 components extracted.

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