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Steven Christopher Petruzzelli

Certified IT

10+ years of experience

Engineer

OBJECTIVES
To obtain a position in technical support that will utilize and
enhance my technical skills while meeting the company’s overall
goal.
EDUCATION
Edison State College
- Computer Science
Port Charlotte High School (Class of 2009)
- National Honor Society
- Student of the month
- Web and chess club
- FCAT Writing Award
EXPERIENCE
Support Engineer | Datacede

Installed, configured, and maintained Windows servers.

Managed file shares and NTFS permissions.

Deployed Group Policies.

Responsible for troubleshooting and repairing computers.

Provisioned computer setups for new employees.

Remote server management.

Administrative tasks (data management).

Operations | Geek Squad

Contacting and communicating with clientele.

Technical support remotely and on site.

Steven Christopher Petruzzelli

Advanced repair of computers (break/fix, computer
builds).

Knowledge of POS systems, documentation, software
installations, OS repairs.

Sales in computers and computer parts (Intel retail
certified).

Installing and configuring networks, maintenance of
servers and client data.

CommTech (Traveler) | IES

Worked inside Amazon, Microsoft, Intel, and Facebook
database centers.

Managed, built, and installed servers, NAS devices, and
SAN networks.

Familiar with EMC, NetApp, Symantec, and Hitachi.

Installed and configured Cisco 6500 series routers.

Installed and maintained fiber optic and copper-based
networks.

Partners with VMWare (installed virtualization
technologies).

Sales Associate | Radio Shack

Installed, configured, and maintained Windows servers.

Managed file shares and NTFS permissions.

Deployed Group Policies.

Responsible for troubleshooting and repairing computers.

Provisioned computer setups for new employees.

Remote server management.

Administrative tasks (data management).

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Steven Christopher Petruzzelli

Support Engineer | Virtual IT Solutions

Remote accessing; familiar with RMM’s (LogMeIn, Remote
Desktop, Team Viewer).

PC repair (motherboard replacement, graphics card
installations, HDD’s, break/fix).

Hardware/software troubleshooting (diagnostic tools).

Online technical support and end-user training.

Web and Graphics designer | Digital Transfers

Custom banner and template design.

HTML/CSS/WordPress/Dreamweaver.

Designed graphics in Photoshop.

Set up webhosting and managed FTP servers.

SKILLS
 Build, configure, and troubleshoot PC/Server
hardware/software.
 Install and configure Windows XP, Vista, 7 and 8 operating
systems.
 Install and configure Windows Server 2003, 2008 and 2012
operating systems.
 Troubleshoot and resolve Windows client communication
issues.
 Windows Live Migrations and data transfers and backups.
 Online marketing and digital video editing.

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