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CLARiSOFT and CLARiNET Version 4.

408 SP6 (November 2014)

and

Claricom , CLARiSOFT, CLARiNET and CLARiTY are registered trademarks. Patents pending.

CONTENTS
1. Introduction ........................................................................................................................................ 2
1.1 Installation ....................................................................................................................................................... 2
1.2 Windows Version Support ............................................................................................................................... 2
1.3 Demonstration Version.................................................................................................................................... 2
1.4 Version Numbering ......................................................................................................................................... 2
1.4.1 Previous Version Release Notes............................................................................................................. 2
1.5 Existing Software Licenses ............................................................................................................................. 2

2. Technical Support ............................................................................................................................... 3


3. New Features ...................................................................................................................................... 4
3.1
3.2
3.3

4.408....................................................................................................................................................... 4
4.408 SP2 ............................................................................................................................................... 4
4.408 SP5 ............................................................................................................................................... 5

4. Enhanced Features.............................................................................................................................. 6
4.1
4.2
4.3
4.4
4.5

4.408....................................................................................................................................................... 6
4.408 SP1 ............................................................................................................................................... 6
4.408 SP2 ............................................................................................................................................... 6
4.408 SP3 ............................................................................................................................................... 6
4.408 SP5 ............................................................................................................................................... 6

5. Other Bug Fixes and Minor Changes ................................................................................................... 7


5.1
5.2
5.3
5.4
5.5
5.6

4.408....................................................................................................................................................... 7
4.408 SP1 ............................................................................................................................................... 7
4.408 SP3 ............................................................................................................................................... 7
4.408 SP4 ............................................................................................................................................... 7
4.408 SP5 ............................................................................................................................................... 7
4.408 SP6 ............................................................................................................................................... 8

6. Known Issues....................................................................................................................................... 8
7. CLARiNET Device Communications ..................................................................................................... 9
8. Printer Software Versions ................................................................................................................. 10
9. Troubleshooting ................................................................................................................................ 10
9.1 The software does not work after installation ................................................................................................ 10
9.2 The software installation fails ........................................................................................................................ 11

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1. Introduction
Version V4.408 is an upgrade to all previous versions of CLARiSOFT and CLARiNET.

1.1 Installation
If you are upgrading to this version of CLARiSOFT and/or CLARiNET you must first uninstall the previous version. To
uninstall use the Add/Remove Programs option that is found in the Windows Control Panel. Locate CLARiSOFT or
CLARiNET as required and select Remove.
IMPORTANT: If you have CLARiSOFT and CLARiNET installed on the same computer it is essential that they are both
installed or upgraded to the same version. Ensure that the license Dongle is not attached to the PC during installation.
If any problems are encountered during the Uninstall or after the install please refer to the Troubleshooting section of this
document.

1.2 Windows Version Support


CLARiSOFT 4.408 SP6 is designed for use with Windows XP/Windows Vista and Windows 7.
In accordance with Microsoft policy CLARiSOFT and CLARiNET is no longer supported on Windows NT4 or Win 98.

1.3 Demonstration Version


To install either CLARiSOFT or CLARiNET then install using a valid Installation key for the chosen product variant. The
software will operate in demonstration mode unless an appropriate software key or hardware license (dongle) is used to
activate the software.

1.4 Version Numbering


All Claricom software from V4.000 onwards uses a new numbering system.
The first section (e.g. 4) is the major release.
The second section (e.g. 000) is the interim version number.
The second digit is the standard release (e.g. 4.100). The subsequent digits are used to refer to interim releases such as
service packs, updates or special editions.

1.4.1 Previous Version Release Notes


Previous versions of Release Notes can be obtained from your CLARiSOFT or CLARiNET reseller.

1.5 Existing Software Licenses


If you are using a hardware license (dongle) this will remain valid for Version 4.408.
If you are using a software license it is essential that you select the option to keep your existing license when
uninstalling the previous version. This license will remain valid. When installing Software you will be prompted for the
Installation Key provided on your packaging. If you are upgrading it will auto-complete your existing Installation Key which
will enable your existing license to remain valid.

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2. Technical Support
For technical support please contact your CLARiSOFT or CLARiNET reseller.
The most common configurations of CLARiSOFT and CLARiNET are OEM Editions specific to the Claricom supplier or
printer Original Equipment Manufacturer. To ensure the most appropriate and cost effective support it is important to
contact your reseller or printer reseller.

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3. New Features
3.1

4.408

Videojet 9550 support has been added to CLARiSOFT and CLARiNET.

ICE Vulcan support has been added to CLARiSOFT and CLARiNET.

Videojet CLARiTY Laser support has been added to CLARiSOFT and CLARiNET for the 3020, 3030, 3120,
3130, 3320, 3330, 3430, 7210 and 7310 Laser Printers.

3.2

4.408 SP2

Formatted Text Block feature to support Regulation (EU) No. 1169/2011


Formatted Text Block field input via CLARiSOFT
A new Formatted Text Block field type can be added by clicking on the new Rich Text (RT) text block icon on the
left panel. To allow the input of formatted text a WYSIWYG (what you see is what you get) is displayed when the
properties option is selected. The Formatted Text is stored as HTML in the field.
The Type option will only allow Fixed Text and CLARiSOFT Database (or User Specified data source). The
other options available for a standard text block i.e. User Entered Data and Merged Field, are not possible
since the text will exist only as a graphic at the coder.
The bold, italic, underline and highlight buttons when pressed will insert the required HTML tags into the text block
data at the beginning and end of the current selection. A single left mouse click will position the cursor. Double
clicking will select a single word and triple clicking will select all the text.
Inputting a carriage return key into the text block data entry box will result in a paragraph break (<p>) which will be
rendered as a double return (i.e. a newline followed by a blank line).
The <BR> button allows a single line break to be entered.
Right clicking on the text block data entry box will post a context menu. Only the Paste and View source options
on this menu are functional.
If you wish to see the HTML generated then right click on the text block data entry box and choose the View
source menu option. This is for viewing only. Any changes made in notepad will not be written back to the data
entry box.
Text may be cut and pasted into the edit box by right clicking and using the Paste menu option. However, if text
is cut and pasted from Microsoft Word (or other application), the formatting will be lost; it will simply be pasted as
text rendered with the font selected on the font tab. Any text formatting supported would be converted to HTML
tags but any unsupported text formatting would be removed. The shortcut keys for cut and paste (ctrl-c, ctrl-x, ctrlv) are not supported.
The CLARiSOFT main canvas will show the result of the added text tags whenever the dialog box OK or Apply
button is pressed.
The Font and General tabs of the Properties dialog box operate similarly to that of a standard text block. However,
the Bold option is always greyed out on the Font tab, and so are the Transmitted Field, CLARiNET Logged
Field and Encrypted Field from the General Tab as these cannot be supported.
Like the standard block text field the Font tab is used to specify the Font and maximum font size. The actual font
size is adjusted smaller, if required, to ensure the text fits into the field whenever it is resized.

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Formatted Text Block input from CLARiSOFT or other Database


Please note that for use with a database you should place HTML (as specified below) in the field to be used. This
field should be a standard text field. If a rich text field is used then the HTML mark-up will not be interpreted and
will be visible in the final field data.

Supported HTML Coding


The following HTML tags can be used to identify the text to be highlighted.
<strong> or <b>
Defines bold text
<em> or <i>
Defines italic text
<u>
Defines underlined
<br>
Defines a line break
<p>
Defines a paragraph
To allow a greater range of import options the older form <b> and <i> tags are also be allowed and are equivalent
to the <strong> and <em> tags respectively. Other HTML tags
will not be allowed and will be removed. Please note that no other HTML tags are supported. The font for the field
is set by the Font tab on the Properties dialog box.
In order to allow entry of the symbols used by this HTML mark-up the following standard HTML codes would be
used as a minimum
&lt;
Defines a less than < symbol
&gt; Defines a greater than > symbol
&amp; Defines an ampersand & symbol
&nbsp; Defines a space symbol
Any entity which is not supported will be converted to an ! character.

Known Issues
The apply button in the rich text properties dialog box does not become enabled if just the text has been edited. To
enable the apply button, do one of the following :- either press the OK button or toggle a word to bold then back
again or switch the justification and then switch back again.
In the Text editing area the ctrl-v key is not supported, please use the Paste option on the right click menu. The
Delete key is not supported, please move the cursor and then use the backspace key.
The ctrl-a is not supported please triple mouse click to select all text.
In some cases, cut and paste from Microsoft word may lose formatting and gain some </B> and </I> tags . Pasting
the text into wordpad first (or just using wordpad to create the text) is a workaround.

3.3

4.408 SP5

WSI 1530, 1630, 1560 & 1660 printers have been added to CLARiSOFT and CLARiNET.
MULTIVAC TTO 05 model has been added to CLARiSOFT and CLARiNET.
Laser 7510 model has been added to CLARiNET and CLARiSOFT.

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4. Enhanced Features
4.1

4.408

4.2

CLARiSOFT WSI 1510 and 1610 Printers now support Reverse Product Delay Special Parameter. Note: WSI
1610DH printers require Software Version 1.0.369 or newer to support this feature.

4.408 SP1

Arabic Character shaping has been added to CLARiSOFT for the Laser printer models.

Field previews have been improved for Laser printers.

CLARiSOFT now supports the following date formats for Laser printers:
1. Single Digit Day of Month
2. Single character DayOfWeek(A-G)
3. Two digit Year of decade y(2010 = 10)

4.3

4.408 SP2
CLARiSOFT Dataflex 6320 & 6420, TIJ 8510 & 8610 and 2300 Series printers now support the input of
hexadecimal digits (0-9, a-f and A-F) for QR barcodes.
This change requires following Software releases:
1. Dataflex 6320 - 405627.r01.SP1
2. Dataflex 6420 - 402571.r10.SP3
3. TIJ 8510/8610 - 404408.r04.SP1
4. 2300 Series r14 SP4

4.4

4.5

4.408 SP3
CLARiSOFT now supports the rotation of fields for the Linx Ink Jet 5900, 6900, 7300 and 7900 printers.

4.408 SP5
Rich Text Block fields now clearly warn the user if the x-font height is lower than the minimum height specified by
EU regulations. Minimum x-font height is dependent on the size of the packet to be printed on. This configurable
setting can be changed in Tools/Options General TAB. Disallowed x-font heights will display in red and not
download to printers.
QR barcodes now support placement of centred logos within them. There is a new Field Transparency checkbox in the Logos Property Box under the General TAB. This must be set to Off. Use CLARiSOFT alignment
tools to centralize inside the barcode. Notes: 1) Ensure that this field is in front of the barcode, not behind it. 2)
This is only available for CLARiTY based printers that already support QR and also support overlapping fields.
This was introduced primarily for the Chinese market.

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5. Other Bug Fixes and Minor Changes


5.1

4.408

5.2

An issue reported with CLARiNET where Scan Point Prompt for Print Quantity with WSI 1610DH Printer has
been fixed. Previously, if Inverse & Reverse override settings were checked this print quantity was not sent to the
printer.
An issue reported with 1510, 1610, 1710 WSI Printers where fields located at the right hand side of a logo were
not being laid out in the correct horizontal position has been fixed. This issue happened when downloading jobs
from Databases and logos were sized differently. The text did not previously Left-Snap correctly after smaller
database logos.
An issue reported with CLARiSOFT where Database viewer did not work with databases other than CLARiCOMs
own databases has been fixed. Now database viewer works all File Maker, MySQL, Oracle & MS Access
database.
An issue reported with CLARiSOFT where ITF barcodes not displayed or displayed incorrectly in the job selection
print preview and Windows printout has been fixed.
An issue reported with CLARICOM API where LoadCIFF2 function caused The remote procedure call failed
error has been fixed.

4.408 SP1

5.3

An issue reported with CLARiNET not logging Production log data for 1510, 1610 and 1610DH WSI Printers has
been fixed.
An issue reported with large (7 and above) QR barcodes where Version Information was incorrect has been fixed.
When CLARiSOFT was opened (without a job), pressing the print button would raise an error stating that there are
no marksets in the current job. This has now been fixed.

4.408 SP3

5.4

An issue reported with CLARiSOFT adding spaces between fields for VJ1650 UHS Printers has been fixed.
An issue reported with CLARiNET when editing the shifts codes and typing a number into the number of shifts
instead of using the up/down control have been fixed
An issue reported with CLARiSOFT where PDF417 Secondary Barcode and MicroPDF417 Primary Barcode
showing incorrectly as PDF418 in German have been fixed.

4.408 SP4

5.5

An issue with ESI printers having an incorrect date offset has been fixed. Previously, evey month was assumed to
have 30 days for this driver.
An issue with OPC sending database jobs to Zebra & Sato printers has been fixed. Previously, Quantity to Print
was ignored and Zebra/Sato printers would print unlimited.
An issue was reported with the OCR-B font being sized differently across sub-images. Now they are correctly
sized. Please note that existing jobs exhibiting this issue will need to be opened in CLARiSOFT, re-saved and resent to printers.

4.408 SP5

Rich Text Block Field now print successfully to Windows Printer Drivers
CLARiNET: Remote Host PC Mode when combined with Set up group based on remote selection used to
propagate User Entered text to the group but not User Entered Dates. User entered dates and indeed User
Entered price etc. now also propagate correctly.

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5.6

Downloading EAN128 barcode that is merged to another field in the CIFF Template will produce the correct
barcode in the Printer without any warnings displayed.
Converting a CIFF Template Rich Text Block Field from a TTO to a Sato Printer now works properly. Reopening
the converted CIFF back in CLARiSOFT will not convert the Rich Text Block to a Logo Field.
A rarely intermittent CLARiNET/CLARiSOFT Software failure during job download has been fixed.
CLARiSOFT and CLARiNET now correctly allow user to select Linked Tables from an Access Database over an
ODBC connection.

4.408 SP6

Previous revisions of CLARiSOFT would fault out a CLARiTY Laser Controller when Download & Selecting (as
opposed to Download Only or Print to File) an Arabic encrypted date. This no longer happens.

6. Known Issues

Software Activation fails when using Windows 7. To overcome this you need to run CLARiSOFT as an
administrator to activate the license;
Scanpoint help cannot be used to generate barcodes on 64-bit machines;
Some Italic fonts (such as Arial Bold Italic) on a non UK/US based operating system do not download correctly to
a CLARiTY printer if the PC locale has been changed from its default;
Excel formats that contain 10x7 fonts do not display correctly when downloaded to the printer;
The Excel EDN Unicode printer fonts in CLARiSOFT do not contain character representations for all supported
characters. This does not cause an issue when downloading to the printer;
ESI 1000 Series printers do not currently support Unicode characters;
10x10 Datamatrix barcodes do not download to ESI 1000 Series printer unless they are on the top line of the
design;
CLARiNET can save and retrieve templates and other files from a domain Server/Mapped drive if (and only if) the
account on the PC is a valid domain user account. When a dual LAN card is used in the PC/server so that
multiple networks can be accessed, it will be necessary to add a Clarinet account to the domain. It will also be
necessary to add this user to the local machine so that services used on the local machine can be logged on as a
Domain user.
A job already loaded and selected on a WSI 15XX, 16XX and 17XX Printer with a Job name exceeding 26
characters will prevent connection of CLARiSOFT or CLARiNET.

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7. CLARiNET Device Communications


It is recommended that where possible industry standard TCP/IP coder and barcode scanner communications are used, with
TCP/IP to RS232 DATAPOINT terminal servers used if required.
When using direct serial (RS232) connections with hardware-handshaking enabled then it is possible for significant delays
or issues to be caused within Windows and therefore TCP/IP communications are recommended (as above) and if it is
essential to use direct serial (RS232) connections hardware-handshaking must be disabled.

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8. Printer Software Versions


The table below shows the version of software that was installed on the printers before release testing this version of
software.
Printer
Dataflex 6420 (Dataflex+)
Dataflex 6320
6250
6210
2300 Series
8510
2120
1000 Series Touch
WSI 1710
WSI 1610 DH
WSI 1610
WSI 1510
WSI 43s
ESI 1710
ESI 1610 DH
ESI 1610
ESI 1510
Excel 2000
Excel 170i

Software Version
402571 r10
405627 r01
404536 r01SP1
403034 r06
402080.r14
404408 r03
404225 r01 SP3
404755 r05 SP3
1.1710.109_W
1.0.369_W
1.0.363_W
1.0.367_W
203-4926-012 #AD
1.1710.109_E
1.0.369_E
1.0.363_E
1.0.367_E
37Z473
356953

Firmware Version
n/a
n/a
n/a
n/a
n/a
n/a
n/a
1.6.1
n/a
1.5.44
1.5.18
1.3.31
n/a
n/a
1.5.44
1.5.18
1.3.31
U0029
K0232

9. Troubleshooting
9.1 The software does not work after installation
If the software does not work after an installation it is likely that there may be some legacy files left from a previous
installation. Follow the recommended steps below.
Steps 1-2 do the automatic part of the uninstall. Steps 3-6 manually remove the files that may be out of sync with the files
installed as part of the installation and therefore may not be removed by the installer. The steps below assume that no user
data (such as databases and ciff files have been saved in the installation directory. If you want to backup your configuration
follow the instructions in BackupProcedure.pdf before following the steps below:
1.
2.
3.

Select Add or Remove Programs from Control Panel (Programs and Features in Vista);
Remove CLARiSOFT and/or CLARiNET;
Navigate to the installation directory (usually C:/Program Files/Claricom/ for 32 bit Operating Systems, C:/Program
Files (x86)/Claricom/ for 64 bit Operating systems);
4. Delete the CLARiSOFT directory (if it exists);
5. Delete the CLARiNET directory (if it exists);
6. If you have chose to keep your current license file then delete all the files out of the Data directory (other than
CLARiSOFT License.xml, CLARiNET License.xml and CLARiFY License.xml);
7. If you do not want to keep your existing license then just remove the Data directory completely;
8. Delete all other single files from the Claricom directory;
9. Removing the Claricom.ini file from C:/Windows is optional. If removed, general CLARiSOFT and CLARiNET
settings will be lost;
10. Re-install the new version of software;
If this does not resolve the issue then contact your reseller.

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9.2 The software installation fails


In certain circumstances, the installation of the software may fail due to the virus protection running on the PC. If the
installation fails you should disable all virus protection and re-try the installation.

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